Customer Reviews for U-Haul Moving & Storage at Stockton Hill Rd

2,095 reviews

4011 Stockton Hill Rd   Kingman, AZ 86409
(Crosstreet is Gordon Ave)

(928) 692-6222

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(928) 692-6222

4011 Stockton Hill Rd
Kingman, AZ 86409
(Crosstreet is Gordon Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Cheri G. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Staff is Friendly, Knowledgeable and Professional. Best in Town.

Brian R.  |  Overall Experience 
Rating:
5.0

Kudos to Nicki and the staff at Liberty Ave UHaul . Everyone was very helpful and courteous! They helped make a very sad part of my life more bearable. ( I lost my husband and had to move back to Pennsylvania… ) Their assistance make everything a lot easier and less stressful. Many many Thanks

JoAnn S. 
Rating:
5.0

They took the time to show me how to operate it and had a really great experience thank you would definitely recommend to a friend.

Thomas T. 
Rating:
5.0

Did have 1 problem. After I closed my contract for my storage locker, I was told I’d get an email claiming that - well, it’s finished. I was afraid they’d auto withdraw another month of use. A week later, even after I called them, I got no email. This is the 1st I’ve heard from uhaul

rich b.  |  Overall Experience 
Rating:
5.0

Good customer service

Ricki L. 
Rating:
1.0

Customer did not leave a comment.

roland C. 
Rating:
5.0

Customer did not leave a comment.

Trina R. 
Rating:
5.0

Outstanding service, prompt and friendly. Thank you. The cargo van performed perfectly, and the storage facilities are very well maintained.

SUSAN F. 
Rating:
5.0

Not a lot of anything, everything went smoothly.

RUSSELL M. 
Rating:
5.0

Service was excellent. Check in and check out.

MICHAEL DEFORD R. 
Rating:
5.0

The staff was very helpful and friendly.

KATHRYN C. 
Rating:
5.0

Nice location. Great people. Equipment has always been good. However, upon return of the equipment, the team always promises to email our receipt, but never does. Will have to go and pick it up again.

Elisabeth N. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

the lady who helped us was amazing, I wish she can get this respond

MOJGAN K. 
Rating:
5.0

Good customer service will definitely rent from this store again.

Jerry S. 
Rating:
4.0

Customer did not leave a comment.

Lindy B. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer Service was great

Larry M. 
Rating:
5.0

Everything was good

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Germaine V. 
Rating:
5.0

Customer did not leave a comment.

ted K. 
Rating:
5.0

The only thing I can say they sent me to the Wong address to pick up my U-Haul a lady that work next the the u-haul say it happens all the time I just didn't have a ride to the other one but someone help me out and dropped me off but that it everthing else was a good experience

FRANSISCO C. 
Rating:
5.0

Give the girls, and GM a raise, don't lose them. They make you look so good

THOMAS C. 
Rating:
5.0

Jennifer went above and beyond in assisting myself and my husband with securing everything we needed for our cross-country move. Jennifer was always polite, and knowledgable and went out of her way to accommodate us. I wish there were a Jennifer working at every UHaul across the country,

NATHAN T. 
Rating:
5.0

Excellent location, facilities, and staff. One of the best UHaul locations I have experienced.

Elisabeth N. 
Rating:
5.0

Customer did not leave a comment.

MELODE M. 
Rating:
5.0

Excellent customer service. Very nice people and very considerte. Very happy and helpful. Love this location.

Carol H. 
Rating:
4.0

Refund on three day contract, truck returned to drop off locTion at 1150 pm with gas as agreed on.

DOROTHY S. 
Rating:
5.0

Excellent

emma f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL H. 
Rating:
5.0

This trailer needs to be retired I took one look at it and I was afraid of breaking down somewhere. It is old and had what looked like old tin tire wheel wells The staff at this facility were great - helpful and friendly

BARBARA L. 
Rating:
5.0

Customer did not leave a comment.

Antoinette D. 
Rating:
5.0

Great customer service and ease of rental and return. Great job!

Tyler W. 
Rating:
5.0

Service was excellent, and all I can say is 'A little instruction on the Vehicles buttons, would have been nice.'

James K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
1.0

Hire competent company to load box. Also, send reply to my email asking for resolution to damaged furniture, as promised, per the driver that picked up the box.

Debra T. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

LOUISE M. 
Rating:
3.0

The first location refused to accept truck. Or listen to my complaint sent me to this drop off location. My truck was dirty and hard to steer hurt my hands to drive. Pulls to the right bit nobody wanted to hear that

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

dalton w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAN B. 
Rating:
5.0

The lady that helped with my rental was great, very hard working employee!

Danny A. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
5.0

Everything went smoothly. The staff was very friendley. The truck was very clean.

WALTER B. 
Rating:
5.0

U-Haul. A company you can always trust. Thanks everyone ☺

Orlando P. 
Rating:
4.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

Great adittud. Very helpful

ROBERT K. 
Rating:
3.0

Efficient, precise, unfriendly, felt like client # 6666666

Gerard G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
1.0

Uhaul notified me 2 days before the reservation that they don't have the equipment. This was the most stressful situation that could have happened. I was moving with 3 dogs and a 5mo baby from AZ to TX. My stuff was in storage and I needed the trailer close by. They made me drive 2 hours out of the way and I had to pick of two different trailers from 2 different locations. In my opinion they messed up the reservation and they should have to bring the reserved equipment to the location that it is reserved at, not the customer. The trailers brakes failed and the check engine light came on. I had to pay people to accommodate uhauls mistakes. I will never never never use them again. It was the worst experience and the most stressful experience I ever had with this type of situation and it would have been worth the extra 2k to hire movers to do it for you.

Tylor B. 
Rating:
5.0

They were very efficient, knowledgeable, and helpful.

Cyndee H. 
Rating:
3.0

The u haul was so expensive. It was our only option. But we paid almost $500, we only needed one day and that was the lowest they could give us.

Rosa R. 
Rating:
5.0

Customer did not leave a comment.

nancy s.  |  First Impressions 
Rating:
5.0

Not one dang thing, y'all!

Jon H. 
Rating:
1.0

The inside staff and manager are very rude and do not care about the customer. Only out to for money. And unwilling to comprehend and understand what I was told by uhaul customer service. Way over charged me. I will not be go back as long those two women are working there.

TRISTAN G. 
Rating:
5.0

Thank you

Ben G G. 
Rating:
5.0

Drop off location above average. Excellent service and pleasant working with everyone I had contact with.

Frank J. 
Rating:
5.0

Super friendly and very accommodating

Jose F. 
Rating:
4.0

I probably would have stayed, but you raised the rent 20.00 after a year. Nothing else changed. When times are as hard as they are why is everyone being so greedy? I found another unit same size insulated for 55.00 a month which is what I was paying originally. It only took 1 phone call.

Sandra L.  |  Overall Experience 
Rating:
5.0

Staff polite and easy to work with

ROWLAND H. 
Rating:
5.0

Customer did not leave a comment.

Beverlee C.  |  First Impressions 
Rating:
5.0

Second time I have used this location to rent a 20ft moving van both times I was treated fairly and in a professional and courteous manner.

Allen S. 
Rating:
5.0

Customer did not leave a comment.

Freeman I. 
Rating:
5.0

Always have a great experience using uhaul.

DENNIS K. 
Rating:
5.0

Excellent experience with moving across state! Great customer service!

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

randy l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICK K. 
Rating:
5.0

The customer service representative did not email our receipt to our email address.

John D. 
Rating:
5.0

The customer service was great. Super fast service very knowledgeable and safe. Great people

GINA K. 
Rating:
4.0

Customer did not leave a comment.

JACK J. 
Rating:
3.0

Customer did not leave a comment.

TRISHA S. 
Rating:
5.0

Customer did not leave a comment.

Clark M. 
Rating:
4.0

the unit I reserved online was not available, the representative said that since I reserved it the prior evening it had not gone through the process to assign so I had to use a trailer that I really didn't want to use but I was in a pinch and had to. Uhaul should have a 24 hour operation as this is not acceptable, or automate. Not just get me to the pickup location and sell me something else....

Bert G. 
Rating:
5.0

I don't do comments

Harold H. 
Rating:
5.0

Nothing. Truck was ready when we were done checking in.

Sharon D. 
Rating:
5.0

allow for a 2 day rental on an enclosed trailer

BERT G. 
Rating:
5.0

The only thing that I could say that would help benefit everyone is having car dollies and auto transport trailers that are able to be lowered for easier loading of vehicles. And possibly having an easy to use winching system so that someone could load a car by themselves and not need the help of someone else and still be safe.

Brandon S. 
Rating:
5.0

Everything was terrific! Thanks again for an excellent experience!!

Derek T. 
Rating:
5.0

Very clean and nice

Craig S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

What a beautiful facility. Also where we have our storage. Everyone was helpful in answering our questions.

Mitchell G. 
Rating:
5.0

Customer did not leave a comment.

Elwin K. 
Rating:
5.0

Very nice store..and very nice folks to help you out. All details were explained before we got our truck. Very good experience overall. Thank you

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Joann N. 
Rating:
3.0

Yearly increase not appreciated but it’s the cost of doing business.

Aracely R.  |  Overall Experience 
Rating:
3.0

N/A

JOHN T. 
Rating:
2.0

I was given false information in the beginning and at the last minute had to adjust my loading location and then the boxes sat for 4 weeks longer then they were supposed to at my house because there was no one to pick them up. Uhaul tried to charge me storage for boxes that were empty sitting in my driveway. The people I delt with were very kind but the experience over all was not.

Cerrie G. 
Rating:
3.0

Upon arrival, I was informed that the charge for my vehicle would be about $150 MORE than my original reservation. They stated that it was because I had changed pick up locations, BUT when I had to make that adjustment, NO ONE informed me of a change in amount.

Lynn E. 
Rating:
4.0

Customer did not leave a comment.

Sherri V. 
Rating:
4.0

Customer did not leave a comment.

Amanda W. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
4.0

I never was able to use the truck, it did not have a ramp and I needed one

beth W. 
Rating:
3.0

The ratchet straps for the tires were not functioning properly, had to use WD-40 to loosen up rusted ratchet. Found out where I dropped off that trailer was over a hundred dollars more where I rented it vs where I dropped it off. Shoulda just bought a car trailer would have only cost a little more.

John S. 
Rating:
5.0

Best experience we have had moving from one house to another ! Thank you for referring the movers Dale Sumner as well & they knew exactly how to pick up the pods & deliver & un-pack them to our home 😊 Mary B. Kingman

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Dewey S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHNNIE H. 
Rating:
5.0

The girls working there were extremely knowledgeable and very helpful. Sweet, kind and eager to assist!!! They were simply fantastic!!! Need more like em'

Scott S. 
Rating:
5.0

My 4th UHaul Rental and the most convenient and easy. Rates/mileage cheaper than PU in CA.

Nancy A. 
Rating:
5.0

Customer did not leave a comment.

KATHY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tomas A. 
Rating:
5.0

Michael was amazing and very helpful

April T. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

Roger C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Bette L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TED Z.  |  Overall Experience 
Rating:
5.0

Staff was super friendly and incredibly helpful. Went way out their way to get me started right. Really clean and modern facility.

Glen N.  |  First Impressions 
Rating:
4.0

I just wish the price wouldn't have kept creeping up on us. That made it difficult to stay there. We found a significantly lower priced unit and double the size right outside of town.

cody w.  |  Overall Experience 
Rating:
5.0

All employees were great.

james b.  |  Overall Experience 
Rating:
3.0

Couldn't see any reason to raise rents at this time. People out if work, losing houses, etc. bad timing.

bennie s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert b.  |  Overall Experience 
Rating:
4.0

Everything was great , heads up on card expiration other companies let us now before late fee . Storage was getting to expensive for such a small unit

Jason J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENITO V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

leigha c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris v.  |  First Impressions 
Rating:
5.0

It's always nice to go into this office. Everyone is very helpful and very enjoyable to be around. The manager, Jim, is great! Thank you!

NANCY S.  |  First Impressions 
Rating:
5.0

Awesome Staff, Awesome Facility. We Appreciate you and all you do to support us and provide Excellent and Professional Customer Service ... Thank You!!!!!!

Patricia T.  |  First Impressions 
Rating:
5.0

Staff very helpful and knowledgeable. I have had bad experiences with other U-haul but thi one made up for it.

TIMOTHY Z.  |  Overall Experience 
Rating:
5.0

Very professional. Strong emphasis on security. GM Jessup runs a tight ship.

douglas k.  |  First Impressions 
Rating:
5.0

Despite how busy things currently are with storage units the staff was amazing with helping me find a storage unit for my needs Cameron was extremely helpful and very nice always got back to me whenever she had an available unit for me and Jim and Breanna were amazing with helping me out I would recommend this uhaul in kingman to anyone.

Jabber A.  |  Overall Experience 
Rating:
2.0

The reason I would not recommend is I was out of the unit on 3/6/21 at 9am however you charged me for the entire month. My contract started on the 4th of the month and you would not refund any of my rent. You were able to rent the unit again for the month and charge someone else for the same month I paid for. I have used U-Haul before but will not use you again.

Deborah B.  |  Overall Experience 
Rating:
5.0

So far so good. Awaiting delivery to my nnew home.

Don B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neil S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deanna t.  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful!

Juli C.  |  Overall Experience 
Rating:
2.0

Something happened that caused my unit to leak onto my bed that was only about a year old which in turn led to the mattress bag I had it in to fill with water. My bed had black mold all along the bottom where the water pooled.

Erika S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  Overall Experience 
Rating:
5.0

I was helped a lot when I mistakenly ordered the wrong size storage unit. My problem was solved and I was able to unload quickly

bruce a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan g.  |  First Impressions 
Rating:
5.0

Always clean & well lit. The unit was always comfortable & easily accessed

barbara s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olivia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE B.  |  First Impressions 
Rating:
5.0

Thanks!

gabriel e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert c.  |  Overall Experience 
Rating:
5.0

Nice place.

Gregory S.  |  First Impressions 
Rating:
5.0

Everyone was extremely pleasant and helpful. Alisha, Allen, Cameron and Brianna were all polite and did a great job. They were very accommodating. Thank you so much! I would highly recommend this facility.

judy a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toni Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystin M.  |  Overall Experience 
Rating:
5.0

The location is convenient,Clean,and the people there are some of the best we have ever worked with. Very helpful in getting us all taken care of. 5star

Joel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystin M.  |  First Impressions 
Rating:
4.0

I appreciate the security and want what's offered but I have an unorthodox schedule and would like all hour access. That said, it seams like the security offsets the inconvenience for me. It's a big business that spans, at least the continent (not sure if it's over seas). I've moved myself, family and friends many times using uhaul trailers and trucks. Those moves have always been good. I've had issues with trailer lights in the middle of the night, during a snow storm, and have had fair prompt help. I expect that using a storage unit will be similar. Getting set up and the service was great! I'm expecting and think that security will be good but as I said earlier, the access hours suck (with my schedule) but I think the security vs 24 HR access is a good trade off. I recommend Uhaul, for trailers and storage.

paul E.  |  First Impressions 
Rating:
4.0

To close off the inside climate control units at 5 pm put a strain on me with my schedule.

robert p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stacia k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert p.  |  First Impressions 
Rating:
4.0

The only challenge I experienced was in trying to get a live person on the phone at this facility.

cindy m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ashley r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy E.  |  Overall Experience 
Rating:
5.0

very helpful staff and we were in and out quickly

Nancy E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ian P.  |  Overall Experience 
Rating:
5.0

The entire time I was there I never had a problem. The employees were very friendly and helpful and I experienced great customer through out the years.

REBECCA W.  |  Overall Experience 
Rating:
5.0

need better parking.

BETTYE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lonnie f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra A.  |  First Impressions 
Rating:
5.0

Excellent, quick and accommodating!! Beautiful facility!!

Barbara A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William F.  |  First Impressions 
Rating:
5.0

Friendly and helpful. Unit clean and working well. Price is fair. I give both thumbs up.

Cynthia T.  |  First Impressions 
Rating:
5.0

Thanks for your good service.

Edwin R.  |  First Impressions 
Rating:
5.0

everyone was nice and very helpful

Heather G.  |  First Impressions 
Rating:
5.0

Very friendly personnel and took time to answer all of my questions.

tina m.  |  First Impressions 
Rating:
5.0

Smooth and easy...great customer service.

MITCH H.  |  First Impressions 
No reviews have been submitted for this location.

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