Customer Reviews for U-Haul Moving & Storage at Tacoma Dome

Fix the gllitches in the website.

Lauren and her staff are fantastic. They are friendly, knowledgeable, helpful, and great people. They always greet everyone coming in the door. They know what they are doing and do it well. I have rented from this facility and would wholeheartedly do it again. I would recommend this facility and Lauren to anyone.

I'm not sure if call this area "inviting" but it is convenient and the staff is great.

I didn't use the mileage intended which should allow me to receive my funds back. Also, the $100 standard for deposit makes sense I just don't agree with it. If that's a safety measure on your end I should be able to receive compensation if I don't use all mileage that was recommended to me. Customer service was pleasant though.

Easy access on and off I-5. Friendly service with hook up And removal. Be sure to register online for the efficient rental process.

Everything was perfect from the reservation online to the low contact pick up. Lauren was very professional and courteous and very helpful. I would rent from this location again for sure!

This is my second move with Lauren's location. For my first move I reserved a vehicle at another spot, however when I arrived there wasn't a vehicle for my reservation. I assumed reservations did just that but I was incorrect. I called Lauren's spot and she told me that she did actually have the vehicle I required. My experience was so good I told her she would have my business the next time I needed a rental moving truck. For my second time moving I used Lauren and of course everything went smoothly. Lauren and her staff were the epitome of excellent customer service. I cannot day enough good things about how smoothly the experience was and I highly recommend her location for anyone needing any U-Haul products.

Customer service was great very friendly.

Manager LM is extremely customer oriented and provided courteous, outstanding customer service. LM's efficient processing insured a very quick and professional checkout of my enclosed rental trailer.

Maybe more lighting at night.

Everything was "GREAT" as always!

EXCELLENT SERVICE

The rep that received our return was very quick, professional, and friendly.

They went over and above to help us have a few more hours on the truck as we ran into problems and wasn't able to get it back by 7am.

I booked a Truck Share 24/7 reservation for pickup before the location opened. When I arrived and initiated the pickup process, the app told my that my contract was not eligible for 24/7. I had to wait for the location to open before I could get the truck, which made me late for the day's obligations for which I needed the truck. I mentioned this to the employee when he opened and he curtly stated that this location didn't support 24/7. Then why did the uhaul website allow me to book a 24/7 reservation for this location?

It was perfect for what I needed, which was a small vehicle to move big things a few blocks away.

Equipment was old

Very friendly and efficient service.

It is unlikely I will use U-Haul again after two very negative interactions at two separate locations.

U haul accounting did not credit and put back a $57.14 pre authorization within three days, so my bank rightfully moved it to a pending charge. So far it is still there. A $2.62 was put back into my account timely. If the pre authorized funds $57 14 does not get put back after the consolidation of 2 charges, $59. and change I'm done with this company. It's U HAULS fault so far.

Nothing to add

The woman who was working the counter today was respectable and friendly. I would recommend this location to someone looking for quality service. She actually called me to inform me that there was a chance the truck I attempted to rent wouldn't be back in time and gave me other options, most people would not have taken the time to do that.

Thanks. You do many things well and it was a good experience.

This location would be very accommodating what do you need to drop off after hours they were probably checked in first thing the following day all issues were answered rapidly no problems I would have to give the personnel at this drop off location accident ratings for both the customer service and for staying on top of the rental and making sure that the customer's happy the move is safe and everything went at point plan

Nothing really. Very easy to turn in and the location was easy to find.

This store went above and beyond for customer service! I will only do business at this location! The prior location I set For pickup was very unprofessional and unhelpful!

Lauren in Tacoma was extremely attentive to our rental. We had reserved a trailer for So. Seattle with a pick up time and she had the only trailer. She called and kept us up to date at every change in the pick up time. She was great!

👍 Yelped you!!! Thx!!!

Great staff/service!

The guys were awesome and professional.

The agent met me in the lot and got me all checked in quickly.

Very convenient and accommodating. Worked out perfect.

Staff was vert helpful and responsive and were able to accommodate schedule changes

Assistant manager is great!

Awesome experience. Didn't even know you rented trailers. Will not hesitate to come back for another trip.

Vehicle Drop off signage visible from all directions

Guarantee the location and truck we reserved. Also give discounts if unable to provide what was reserved.

They were friendly fast curious and I give them the highest recommendation thank you

Let me pick it up where I wanted to

Extra friendly, quick service.

All was great, thank you

Excellent service, on time, clean truck, friendly. Thanks

Everything was great!!

Destin was great. You should give him a promotion.

Good service!!!

Interior of truck needed to be wiped down. They did offer me wipes and gloves. Which I used.

The woman at the counter.was efficient and friendly when I picked up the keys. When I returned the truck I was upset about a guy bullying me and the same woman was amazingly supportive and she went out of her way to support me. I cannot thank her enough!! I wish I had gotten her name. She deserves recognition for her professionalism and helpfulness!!!

The customer service is just fine. Sometimes discouraging to find there is limited equipment available at Tacoma Uhaul locations. Had no idea so many people are moving out of Washington!

Truck had a loose front end, was not safe

The team and service was EXCELLENT. The location (building & neighborhood) are below average.

The general attitude and demeanor of the employees leaves a lot to be desired.

We rent for business and this is an exceptional place. The whole staff is super and are lead by an excellent manager.

Man i dont know ? The banks were tring to mess up the gig but uhaul bailed me out every turn . thank you for all da help

Lauren is AMAZING! I definitely appreciate her always being so very helpful and such a positive vibe! Will definitely be coming back again (:

Have a clean facility, that has all of the equipment that you reserved and have friendly staff. I did not get the vehicle I requested, was charged extra although there is a guarantee for the price and vehicle.

Everyone was great and provided a peaceful experience.

great service - a uhaul associate met me outside right when I pulled up - quick and easy return, would definitely recommend.

Nice staff, very helpful

Staff on the phone and in the warehouse were very professional

The service was quick, the employees were very friendly and made sure our experience was pleasant. My husband and I will definitely recommend the location and service to our friends and family.