Customer Reviews for U-Haul Moving & Storage at Tacoma Dome

771 reviews

725 E 25th St   Tacoma, WA 98421
(Across the street from the Tacoma Dome bus station)

(253) 341-4433

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(253) 341-4433

725 E 25th St
Tacoma, WA 98421
(Across the street from the Tacoma Dome bus station)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

There's no ramp!! I just assumed for a trailer there would be a ramp. You should definitely offer them for rent. We are going to struggle hard next week when we have to rent again.

NICOLE C. 
Rating:
4.0

Pick-up and drop-off went smooth.

John Z. 
Rating:
4.0

The entrance was not very inviting. I wasn't sure I was in the right place and since the counter was not visible from the entrance it made me feel uncomfortable. The employees were great once I confirmed I was in the right place.

GEOFFREY K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas J. 
Rating:
5.0

n/a

Cameron M. 
Rating:
5.0

I could not find a phone number to speak directly with this location which was quite frustrating. Once I was there in person, the staff were great. They were quick, efficient, attentive, and friendly.

STEVEN Y. 
Rating:
4.0

Maybe figure out the exact amount of gas needed with a conversion from the chart to gallons.. (how many gallons in a tank)

SEAN THOMAS O. 
Rating:
5.0

Customer did not leave a comment.

GRANT C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Nguyen H. 
Rating:
5.0

Customer did not leave a comment.

CAMILLE G. 
Rating:
5.0

This location was great, but the first location was horrible and should be closed down and hire all new staff.

JOHN ROLAND D. 
Rating:
4.0

Customer did not leave a comment.

Hollis D. 
Rating:
4.0

The customer service reps were extremely helpful and friendly. They accommodated all our needs!

Bruce S. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

Made a reservation online but still had to wait one hour and the truck reserved was not available. Was charged in additional $30 for fuel that was unexpected.

DARA A. 
Rating:
5.0

Nothing. Cory was very helpful.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Joel K. 
Rating:
5.0

Customer did not leave a comment.

SHERYMICA G. 
Rating:
5.0

I ended up with no help to load or unload my truck and needed to keep the truck longer and I was given the most understanding agent on the phone, she made me feel better at the end of the day. It's stressful to have to move and know you have to get the truck back by a certain time and she made me feel understood. Thank you again.

DANIELLE M. 
Rating:
1.0

I had a reservation but the truck size I reserved was gone. The staff told me I can go somewhere else or pay more money for a larger truck. Your reservation system is a scam to bring people in and then force them to spend more money.

JOSEPH L. 
Rating:
5.0

Both employees that helped me were friendly and efficient. A+

CLEVELAND T. 
Rating:
3.0

trailer was a bit banged up. the attendant was pleasant but certainly need more people there. I was there at 7am and she still seemed short handed.

Denis D. 
Rating:
5.0

Excellent customer service

MICHAEL R. 
Rating:
2.0

The employee at the location failed to remove the lock off the roll up door. In the end this actually cost me several hundred dollars in moving costs. I returned the rental and did not even use it for its purpose as the roll up door was pad licked.

Anthony P. 
Rating:
3.0

Customer did not leave a comment.

Amy M.  |  Overall Experience 
Rating:
3.0

Trailer had a cigarette in it and wasn't swept out. It was t in the best condition but they arebused a lot. It did the job and that is what I needed. The location is in a bad area. It was the only one that had the trailer I needed for the day. I was able to get the job done and that is what counts. People were friendly and helpful.

Daniel C. 
Rating:
5.0

Fastest and most efficient rental experience I have ever had renting with UHaul. Usually, I don't look forward to getting through all that paperwork. Maybe because I had set up an account ro something before, but this was the best. And I was in a hurry to get started. So it was great that it happened.

STephen P. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD B. 
Rating:
5.0

The young man that helped us on 9/12/2021 at 3 pm was SO sweet and SO helpful. Very knowledgeable about the business and equipment. Both the young woman and older man that helped us return the equipment Monday, 9/13/2021 at 1:00 pm were very courteous and helped us get the trailer turned in quickly and efficiently. They too were very knowledgeable about the equipment and business. All the employees at this location ctyally seemed proud to work for Uhaul. We have rented many, many Uhaul trucks and trailers, but this location and the employees were the best ever! This will be our new go to location for truck/trailer rentals in the future.

John L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

In and out. Quick and painless

ERIC M. 
Rating:
5.0

Front desk lady was very kind, professional and very knowledgeable.

NICHOLAS EDWARD R. 
Rating:
5.0

Great customer service

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

THOMAS GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

Tony D. 
Rating:
1.0

Very upset about the service I received at this location amd the way the process worked. You are putting lives at risk.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
5.0

The employees are friendly and helpful. This location has long hours of operation and is just blocks away from a gas station, which made gassing up before returning the vehicle easy. Additional signage in the parking lot indicating where the front door is located would be good.

SUSAN EILEEN M. 
Rating:
3.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Update description of the lockbox to “southeast side of the building”. Drove a lap around the parking lot looking for it before looking closer at the picture and finding it. No big deal. Thanks for a great moving experience!

JAMIERSON T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM THOMAS T. 
Rating:
5.0

The young lady helping us was so incredibly friendly and personable. She even called when we were late picking up the vehicle.

Tamara H. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
3.0

U-Haul should wash all vehicles between rentals, just as they do for rental cars (i.e., at rental car agencies). In a metropolitan area with very high traffic volumes like Seattle-Bellevue-Tacoma, clean windows. both inside and out, are a key to safe driving. You charge top dollar for your moving vehicles, like trucks and cargo vans...but they are always filthy!

DARIN S. 
Rating:
4.0

The site was miles away. There was a Uhaul place a few blocks walk from my location. Not exactly customer need based service in terms of convenience.

Kevin J. 
Rating:
5.0

The company of U-haul needs to fix the website so people don't order trailers too big for the vehicle they are using. I was downgraded at the location because they felt it unsafe.

JAMES P D. 
Rating:
4.0

Considering this was not the location I chose and out of my way at least make sure the requested equipment/add-ons are in the truck. The guy was friendly and very courteous

Sheena J. 
Rating:
3.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Lauren was very helpful straightening out my reservation after the U Haul computer system had missed it up. She was friendly and competent.

JOHN B. 
Rating:
2.0

Van was dirty when I picked it up. I sweat it out when I was through but I was still charged a cleaning fee

THOMAS ARTHUR P. 
Rating:
5.0

Great help all around

HANS J. 
Rating:
3.0

The entrance was not obvious at all, there was road construction out front that blocked the road to the store, and parking in the back looked pretty sketchy. Very large area, but no signage pointing customers from the parking lot to the front of the store.

Hao D. 
Rating:
5.0

Excellent work and very friendly.

KEVIN MARTIN L. 
Rating:
5.0

The agent was very positive and personable. Check out was smooth and the check back in was easy.

DAVID N. 
Rating:
3.0

Customer did not leave a comment.

ANDREAS H. 
Rating:
5.0

Everything was spot on

Michael D. 
Rating:
3.0

Customer did not leave a comment.

BRETT H. 
Rating:
5.0

The person helping with drop off was friendly, kind, and thorough! She immediately noticed that one of the safety chains was missing and wired to the brakes on the trailer and said she would report it! Same with the missing handle.

Shoshona A. 
Rating:
5.0

More of the same. Fast friendly service

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Manager was great, had a difficult customer yet still treated everyone with courtesy and respect. Great experience

Timothy B. 
Rating:
5.0

thanks for all your help was a great experience Thanks so much

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Hollis D. 
Rating:
5.0

Customer did not leave a comment.

Ammon D. 
Rating:
5.0

Excellent

ESHETU W. 
Rating:
5.0

Lauren and team were very nice and helped us with everything we needed. I appreciated her great attitude!

Victor S. 
Rating:
4.0

Customer did not leave a comment.

MOLLY W. 
Rating:
5.0

The amazing customer service we received while returning our trailer and looking at storage options was beyond excellent. In all my years of using U-Haul, as have never had such amazing customer service!!!

Amy M.  |  First Impressions 
Rating:
5.0

Friendly and fast service

DAVID FRANKLIN H. 
Rating:
5.0

Amazing customer service!!!

AMY M. 
Rating:
1.0

My truck kept cutting off having engine issues. Flashing lights wouldn't turn off. The truck wouldn't start and kept cutting off.

LISA A. 
Rating:
4.0

Customer did not leave a comment.

Christina B. 
Rating:
3.0

Customer did not leave a comment.

Nolan R. 
Rating:
5.0

Quick and professional service.

JOSE A. 
Rating:
4.0

I typically rent from one location in town because I've had terrible experiences with other locations. This time it was too late in the afternoon so my usual location was closed for the day. I went through the Uhaul website to book a trailer. I was rapidly contacted by the general manager of this location to discuss drop off and to make sure I didn't need any hitch accessories (I did not). The GM personally handled my paperwork and hooked up the trailer. It had the typical dings and dents of a well used trailer but the tires were excellent and it towed well. I will be using this facility again in the future.

ALEX M. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
4.0

Customer service was great, very friendly and helpful.

JOHNNY CLAYTON B. 
Rating:
1.0

You forgot to give me my moving blankets. I reserved a trailer only to show up and it not be there. I was on hold for 46 minutes to reserve a trailer. I had one of your reps help me reserve a trailer one way and 24 hours and instead got a round-trip for five hours. Because of this, I was forced to go back and return this to the drop off location which was nowhere close to where I live or pay the wrong for delivery fee with money I didn't have because of I mistake you guys made.

DYLAN D. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

GREGORY E. 
Rating:
5.0

Customer did not leave a comment.

VERNON M. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
3.0

Customer did not leave a comment.

PAOLO M. 
Rating:
5.0

Awesome customer service

CRYSTAL J. 
Rating:
3.0

I'm not sure what your criteria is for right in the location overall. The people there were very nice and helpful and did a good job. The location itself is a little confusing. I had to take a Lyft there and GPS took us to the front parking lot. There was no signage or any way to see how to find the office. I had to call and it took a few minutes to understand how to get there. Clear signage would be very helpful.

CRYSTAL S. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY MARIE L. 
Rating:
2.0

On my online reservation was for 24/7 online pick up for 7am. When I arrived I could not access the pick up on my mobile phone. So I called the contact number and was on hold for 30 min. Then the lady put me on hold again for an additional 23 minutes just to find out that this location didnt have me listed as an online pick up. So i had to wait another hour til it opened up to get my truck and I was now not only 2 hours behind my schedule, but now I only had the truck for 4 hours instead of the planned 6 hours. And because of this I ended up returning the truck 45 min late. I will not be using the "online mobile pick up whenever" option ever again.

TRINA Y. 
Rating:
4.0

Numerous Tacoma locations were closer.

ROGER BARR L. 
Rating:
4.0

improve communication on the website, i was under the impression i would pick up the 20' truck at 12th and L st in Tacoma, when i arrived was told to go the 725 E 25th St. site. All employee's i interacted with where polite and knowledgeable and very helpful. Thanks!

THOMAS A. 
Rating:
5.0

This was a flawless rental. The best I've had in the last 10 years and 13 moves I've done. Props to the Tacoma dome store manager

Joseph C. 
Rating:
4.0

. . . just wish they were open a little later, but understand that with covid . . . Staff was friendly, efficient, helpful.

THOMAS O. 
Rating:
5.0

It sure of her name but whoever checked Me in was amazing and went out of her way to ask me how things were when I checked out. Whoever this nice lady is you should double her wage. I will come back here for sure as she was so nice and easy to deal with.

SEAN MARTIN F. 
Rating:
5.0

Customer did not leave a comment.

Graham D. 
Rating:
2.0

People were nice, but the location was rough.

RICHARD M. 
Rating:
5.0

I am a professional mover, I rent Uhauls all over the country ,This location ,Uhaul Tacoma Dome ,Tacoma WA, is by far the most customer oriented Uhaul I have ever experienced ,By far the best that I deal with .From the manager to the maintenance guy ,Top shelf ,Thanks for adking ,others can learn from them

BRIAN D. 
Rating:
5.0

Great stuff

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

HOLLY W. 
Rating:
1.0

My original reservation got messed up due to a stolen unit being damaged, they got me a replacement in which I had to drive way out of my way but they comped me mileage. My biggest issue was the drop off location they set me up with in which was impossible to drop off… locked gates and no drop point outside… National call number DID NOT WORK! hung up on me every time… took my chances and dropped off at another location but unfortunately had to pay a toll bill I was not trying to pay hence the drop off point not working! Glad my nightmare is over!

JACOB H. 
No reviews have been submitted for this location.

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