Customer Reviews for U-Haul Moving & Storage at Tempe Town Lake

4848 reviews

800 N McClintock Dr   Tempe, AZ 85281

(480) 968-0961

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(480) 968-0961

800 N McClintock Dr
Tempe, AZ 85281

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

How about you bill me before asking what my experience was? I dropped the truck off twelve hours yet haven't received an email with the final charges. My Visa hasn't been dinged. C'mon man!

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

KARLI G. 
Rating:
5.0

Customer did not leave a comment.

GRAYSON M. 
Rating:
5.0

Customer did not leave a comment.

Juan L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Easy drop off.

JENNIFER F. 
Rating:
5.0

Nothing, the employees at this location were literally the best UHAUL employees I've ever worked with. They took care of everyone, including us, who showed up just after 6pm knowing they closed at 7. And they didn't rush anyone, they had great communication between each other, and just from the 45 minutes I spent here, including drop off, they seem to keep that place well organized. The whole rental ended up being a waste of time as I have to move the item I used the rental for back to where it was, but at least I know exactly where to go for the best UHAUL service I've ever received.

MATTHEW F. 
Rating:
5.0

Customer did not leave a comment.

DEAN S. 
Rating:
4.0

Customer did not leave a comment.

Nicole P. 
Rating:
5.0

Very clean great customer service

Linda P. 
Rating:
5.0

Customer did not leave a comment.

HILARY B. 
Rating:
5.0

Customer did not leave a comment.

Angelique G. 
Rating:
4.0

I wish I had the young mans name that assisted me. It was after closing and the poor guy was swamped. He was very helpful even though quit a bit stressed. Please be sure to let him know how much he is appreciated. Thank you!!!

ROBERT L. 
Rating:
5.0

Donivan is so kind! When I dropped off the truck the other customer service representative was also kind and explained how to return the truck.

HILDA S. 
Rating:
3.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

The staff is funny. It was like being at a comedy show.

WILLIAMS C. 
Rating:
3.0

Front was locked up and never did find the office. Flagged over an employee parking a truck. When I asked to check in, I received a pointing gesture accompanied by, "just drop it (trailor) over there and I'll take care of it" as he walked away. I assume the return went through ok.

ROSS B. 
Rating:
5.0

Customer did not leave a comment.

LARRY D. 
Rating:
3.0

The morning staff that was there when I picked up the trailer were very nice. The employees that were there later that afternoon when I dropped off were very inconvenienced and rude....

ISRAEL M. 
Rating:
3.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Jamison D. 
Rating:
5.0

I came in first thing Friday morning and both of the employees were very friendly and helpful. I returned the rental item this morning and the same employee checked me back in and he remembered me and was very helpful again. I will be back. Thank you

Tim D. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
2.0

Open on time and have dollys that actually work

SETH B. 
Rating:
4.0

They were short handed at the counter and only had 1 person to cover on a Saturday morning. He was very good at dealing with the crowd, but the overall experience could be improved with adequate help at a busy time.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Cristian G. 
Rating:
5.0

Customer service associate was great

SHANNON B. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN Z. 
Rating:
1.0

The guys at the U-Haul were Watching YouTube the whole time I was there and it took way longer because there were talking about the sun's game and a crash on the 202. Also I have yet to receive a refund for the U-Haul.

CHRISTOPHER B. 
Rating:
1.0

Rude representative.

MARISA B. 
Rating:
5.0

General manager was great both times I came in; super helpful with everything.

Damoriae G. 
Rating:
5.0

Customer did not leave a comment.

Randall R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
3.0

This was the absolute worst experience of my life. The customer service support was not only slow, but rude. Next time, I will look for another service provider. Uhaul is rude and inconsiderate of my time and frankly not set up to handle all of the features they offer. Extremely disappointed. Uhaul works, just don't reserve ahead of time.

Margaret W. 
Rating:
3.0

Customer did not leave a comment.

April L. 
Rating:
3.0

Customer did not leave a comment.

April L. 
Rating:
5.0

Customer did not leave a comment.

Kenya T. 
Rating:
1.0

I stood in line forever. Saw multiple people leave due to the amount of time it was taking. I finally had to just ask if I could just leave the trailer outside and I was told just leave it between the driveway lines. Then they walked out to the back. Second time I've been to this location and had aweful service. I wouldn't suggest or go to this location if I had a choice.

BRANDON V. 
Rating:
3.0

Customer did not leave a comment.

Richard M. 
Rating:
1.0

Under staffed with long lines. Windshield on my truck was cracked all the way across. The truck had serious shifting issues and the steering wheel had so much play in it that it was scary to drive

NANCY W. 
Rating:
1.0

You keep charging me for a Ubox I returned over 4 months ago. Fix it!!!

Linda H. 
Rating:
5.0

New guy behind the counter was friendly. Obviously still learning the process, my reservation went smooth.

Jeremiah D. 
Rating:
4.0

Customer did not leave a comment.

YUBO Q. 
Rating:
5.0

Donovan is the glue that keeps this location running so smoothly. His customer service skills are exceptional. He is the hardest working manager I have ever seen. He is one of my top trusted vendors.

YVETTE C. 
Rating:
4.0

A/C went in and out on the truck.

Shawn L. 
Rating:
5.0

Service is great

Yun Y. 
Rating:
4.0

Customer did not leave a comment.

Sunny V. 
Rating:
4.0

Customer did not leave a comment.

HUNTER N. 
Rating:
5.0

The general manager is fantastic!!!

racelle C. 
Rating:
3.0

Customer did not leave a comment.

YELENA M. 
Rating:
5.0

Thank you Aaron you were so helpful. He did his job very professionally😊

Elmoretta W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Tiffany W. 
Rating:
5.0

Man who took care of us was great. Much appreciated

CHAD G. 
Rating:
2.0

While the young man who started to help me was extremely nice, over all employees very unprofessional. Chatting i themselves while customers were waiting, no sense of customer service skills. Could not pre pay online or check out when I returned the trailer at 7:30 pm last night. I had to call customer service wait on phone for 15 minutes and sent her pictures I had taken. Tried calling back this morning to make sure everything was okay, was on hold for over 30 minutes and then disconnected. I could not call back with that type of wait time and online services not working

RENEE S. 
Rating:
5.0

The uhaul manager was operating a packed facility by himself, while also training. He had such a calm, positive attitude. Well done.

Brandi R. 
Rating:
5.0

Send a link to click on if returning after hours.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

JASON F. 
Rating:
5.0

Really refreshing experience considering my last experience with U-Haul was less than thrilling. So improvements are being made apparently and I will mention my recent enjoyable experience with friends and family. Thank you.

JAMES D. 
Rating:
2.0

This was the second time I've used this location in the last 2 years. Both times I went in the day before to get everything set up for the next day. Both times the paperwork was wrong and had to be redone when I went in to pick up the trailer I was renting. This last time the person I dealt with was the Manager and he stated that it was a "Cluster Fuck" when he came in this morning. The trailer I reserved was without a ramp, but when I went to pick it up, all the had were trailers with ramps. He let me take one with a ramp without extra charge. That was nice of him. When I went in the day before, the woman I worked with said she was new and asked for help from the person in charge. He was sitting at the counter eating his lunch as I was checking in. As it turned out, she did the paperwork wrong and we had to start from scratch when I went in to pick up. This was exactly what happened the last time I rented from this location. Unfortunately, Uhaul is the only game in town, so I came back. I had the same experience this time as I did the last time and I expect it to be the same the next time. If I had another choice to use when renting a trailer, I would go someplace else, but that's not the case. I will NEVER recommend Uhaul, but unfortunately you are the only game in town where I live, so when I need a trailer or truck, I have to use this location. That's why I go the day before to reserve a vehicle. Every time it's been messed up when I go to pick up. On the plus side, the person I dealt with when I went to pick up has always made it right, but is this the way to run a business? Uhaul sucks, but it's the only game in town.

CYD V. 
Rating:
5.0

Customer did not leave a comment.

ANISSA Z. 
Rating:
1.0

The cashier was rude I didn't get a email with cost the truck was bumpy and unstable there was no place for customers to stand in ac while waiting

Eugene P. 
Rating:
5.0

Thank you

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

RONALD J. 
Rating:
5.0

Customer did not leave a comment.

SERGIO R. 
Rating:
2.0

I picked up a truck for rental on 6/23/2020 the kid who checked me out helped me get it but forgot my dolly! Only needed it for an hour I brought it back close to close and informed them I didn't not get a dolly so I didn't want to be billed for it! General manager asked if he could email me my receipt and I still haven't gotten it

Angel Z. 
Rating:
5.0

Very professional and friendly

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

The customer service was excellent. Continue the same great service.

LISA L. 
Rating:
5.0

Staff was very nice and helpful. The system went down when we picked up, but the gentleman was very knowledgeable and went out of his way to help. Luckily, the system came back up shortly after. Convenient location

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

roseanne B. 
Rating:
5.0

Customer did not leave a comment.

Allan V. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Donivan was very good manager. Impressed with his helpfulness. was a great experience. thanks so much

AzlanComputers M. 
Rating:
2.0

Have more people working inside because we waited almost 45 mins to get a truck.

Maxwell K. 
Rating:
5.0

No improvement needed

David B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth N. 
Rating:
3.0

The trailer had dirt in it....it needed to be swept out.....otherwise everything was fine.

MICHAEL LEE M. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

My experience was great. The process was smooth, easy, and fast.

Roberto R. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO M. 
Rating:
5.0

Customer did not leave a comment.

Glen R. 
Rating:
5.0

Customer did not leave a comment.

Eletrica E. 
Rating:
5.0

Customer did not leave a comment.

Thuan N. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
2.0

They didn't check the truck and the gas was 3/4 full

MOHAMMAD M. 
Rating:
4.0

Customer did not leave a comment.

AUBREY B. 
Rating:
3.0

The first trailer I was assigned had multiple issues which seemed to be attributed maintenance (no brake fluid and broken safety chain). The yard attendant was very quick to fix the issues but it still took 45 mins just to pick the trailer up.

JACOB V. 
Rating:
3.0

Customer did not leave a comment.

Jacob G. 
Rating:
5.0

I was very satisfied with the entire experience.

Carol C. 
Rating:
1.0

Poor communication, online doesn't update, bad estimating amounts, calls to check on non existent requests to access containers (2x) calls to reschedule your scheduled appointments, poorly established number of boxes.

Corryne P. 
Rating:
4.0

Customer did not leave a comment.

BERNARDO I. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR R. 
Rating:
5.0

Super great! Knowledgeable customer service nice kind fast 😁

YINAZ-BAH K. 
Rating:
4.0

Need to be sure the item rented is at the location where we were told to go for pickup. In this case, we went to the pickup we were instructed to go to only to be told they didn't have the car transport we ordered. The manager made a phone call and directed us to the Tempe rental above

john M. 
Rating:
5.0

Maybe a sign saying to leave keys in the truck. Or a reminder on the app that keys can be left in truck.

Candace K. 
Rating:
3.0

Customer did not leave a comment.

GRETLE M. 
Rating:
5.0

Everyone was super helpful and easy to talk to and get my questions answered.

Brittany M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEVIN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharrode S.  |  Overall Experience 
Rating:
5.0

Your staff were awesome!

JIMMY LEE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEITH E.  |  First Impressions 
Rating:
5.0

This rental was fast and the staff was very helpful in getting me lined up and contents stored quickly

Scott C.  |  First Impressions 
Rating:
5.0

Staff was very professional and attentive to my needs. Would definitely recommend to others. Facility was clean and well lit.

sherell d.  |  Overall Experience 
Rating:
2.0

This is hands down the worst storage facility experience I’ve ever had. Staff wasn’t helpful. Are storage door was really damaged and when we told them they just ignored it. Also my storage was broken into and nobody ever really helped out. When I called corporate to find out the status of my situation. They had not been informed of what had happened. Apparently the employee that reported the incident never properly informed corporate about the incident. I’m very disappointed in how uhaul chose to handle this situation. It appears to me that this was a inside job because whoever broke into my storage knew my code and only targeted my unit. No other unit was broken into. So no I will not ever recommend this place to anyone.

Jeremy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raven l.  |  Overall Experience 
Rating:
5.0

Donovan Thomas was a pleasure to meet and work with he went above and beyond to help us with our moving needs and the storage unit in arizona.

COREY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathaniel H.  |  Overall Experience 
Rating:
5.0

Great process, great people!

Nathaniel H.  |  First Impressions 
Rating:
5.0

Very friendly and experienced personnel

Charmaine F.  |  Overall Experience 
Rating:
5.0

Donivan is one of the most competent and customer service centric people I have ever come across. He is ways very friendly and quick to help with what ever you need. He deserves a raise!

Grieg C.  |  Overall Experience 
Rating:
5.0

The young man behind the counter was very helpful!

Grieg C.  |  First Impressions 
Rating:
5.0

Storage unit was perfect fit for all my personal items. Had good experience.

Regina B.  |  Overall Experience 
Rating:
1.0

Regarding the Mcclintock storage: NEGATIVE STARS for management communication. I had a storage locker for my child who attends ASU. I was driving through Tempe to collect the stuff and return home. All I wanted to know was if my gate card had a numerical code in which I could use if the card did not work. That's all. A thirty second phone call. I called the McClintock phone number three times, each time on different days, at different hours as it said while on hold they were "busy". Really? That busy? They couldn't answer it and say we are slammed busy, we'll be right there to help you. Each time I was on hold for more than 15 minutes. NO ONE picked up or picks up the phone. After the 15 minutes of holding I was then transferred to a national call center who told me they left messages for the manager or employees at Mcclintock to call me back. NO ONE CALLED ME BACK. NOT AN EMAIL. NOT A TEXT. NOTHING. It's always funny how a business is happy to take your money but when it comes time for customer support everyone just happens to be busy. If I was late on my payment, managers/employees find the time for late fees and collection centers. My final time I called, I stayed I hold yet again for yes, you guess it 15 minutes. And yes, I was transferred one more time. This time though it was to Neferti Hernandez. She took my information and even emailed and texted the McClintock manager to contact me through email, phone or text. Once again. NO ONE did. They couldn't give me 30 seconds of their time. Now If I were to give Neferti Hernandez a rating: 50 STARS. Yes fifty. I hope this email or response finds a way to her manager as she deserves praise. Uhaul is beyond lucky to have a polite, considerate, friendly, responsible person who was competent. I could write 100 more positive adjectives about her. The manager at McClintock should call Neferti Hernandez and learn how 2 minutes of being helpful goes a long way. Manager at McClintock Uhaul, please remember, you are not the only storage facility in Tempe. In business, you're only as good as your last job. You make hard working people like Neferti look bad. She did her job, you need to step up and do yours.

CHRISTOPHER L.  |  Overall Experience 
Rating:
2.0

This facility needs major work as far as customer service is concerned. Every time I called the facility, no one answered the phone and I would be automatically connected to the corporate office. Living out of state temporarily and being unable to connect with the office staff where my storage unit was, made for a very uneasy feeling and had me constantly worried, until just yesterday when I was able to clean and close out my unit. Tony, the previous manager, was the best employee this location had. I would never recommend this location in general, whether it be for a moving truck, storage facilities or even moving supplies, to anyone I know, as I would hate anyone I know to feel the way I had. Best of luck to this location and it’s dire need of quality customer service skills.

megan z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank P.  |  Overall Experience 
Rating:
1.0

Everything with you guys has been great till we got their Friday to empty the unit. Two guys working on Friday 8/14 around noon were beyond rude , not helpful, and very unprofessional. My son, Sean went to the counter politely told the two guys that he left his key at home (in California) could they help him get into his unit. One guy looked at the other guy rude and sarcastic and said "what can we do? " They pretty much said we can't help you at ALL period. My son asked can a locksmith help? Can you recommend a locksmith if so? They said" No " and "No"... Just rude and unprofessional. Then, when I stepped up they said it's a liability. That is fine to me, but I'm sure they've been in this situation before and could of had a different approach and been more helpful.. If I were in your shoes, I wouldn't want these two being the face of my business. Makes your business look very bad! I would think twice about getting rid of these two.

Sean M.  |  Overall Experience 
Rating:
5.0

Donivan was one of the nicest and easiest people to work with he went above and beyond to help us out and get our unit ready.thank you

COREY W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hazel O.  |  Overall Experience 
Rating:
5.0

Very professional and friendly. Very helpful and polite, answer all of my question and gave me valuable information. Thanks you for all of your kindness and thoughtfulness. Ms. Calbert

lena c.  |  Overall Experience 
Rating:
5.0

Staff is great.

ola h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JERRY H.  |  First Impressions 
Rating:
1.0

the staff treated me badly and when i told the employee. he continued on with the bad behavior. the supervisor was right there and did not step in and take over. i don't like the way i was treated and while i was moving out of my storage unit at this location.i felt nothing worst then to be treated badly as you are moving out. the employees just don't know how to talk to people. i will not use this uhaul location again.

lawrence w.  |  Overall Experience 
Rating:
3.0

The storage was not large enough for us to use.

Hazel W.  |  First Impressions 
Rating:
2.0

I kept on receiving notice of not paying when u received a free month. I called twice and still got emails including my amount due and late fee. Even after calling we were told we left the lock on it. This is not true because I have the lock in the glove box of my Honda. We had trouble opening the door and even got locked out of it. The people were great but unfortunately the facilities and support were sub par

Neal B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandro H.  |  Overall Experience 
Rating:
5.0

The staff at this location are amazing! They went above and beyond to assist me when I lost my keys to my lock. I never had a problem with accessing my storage unit are gaining access to anything.

Connie D.  |  Overall Experience 
Rating:
5.0

Staff is knowledgeable, friendly, efficient, and the facility is immaculate.

Marcia S.  |  First Impressions 
Rating:
1.0

I went back to the storage unit and find out it was locked and I could not unlock it! it was supposed to be left open for me!

YASAR A.  |  First Impressions 
Rating:
5.0

Neftali and Dominique were amazing to work with! They went above and beyond to accommodate us. I highly recommend this location!

Danielle M.  |  First Impressions 
Rating:
1.0

They fired two manager's and needed to firer the third. The place is always too busy, because of A.S.U. and it makes it impossible to do business with them. There employees always had an additude and

jeff h.  |  Overall Experience 
Rating:
5.0

Great team at this location. Professional and friendly. Thanks for all your help!!

Kathryn M.  |  Overall Experience 
Rating:
5.0

Amazing team at this location!! ⭐️⭐️⭐️⭐️⭐️

Kathryn M.  |  First Impressions 
Rating:
5.0

This locations manager is great! Very helpful, professional, and knowledgeable. I cannot remember his name, but he is a well rounded individual. Also, facility is clean and easy to access.

Diego V.  |  Overall Experience 
Rating:
5.0

I think you guys go above excellence I appreciate everything you’ve done thank you

charles m.  |  First Impressions 
No reviews have been submitted for this location.

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