Customer Reviews for U-Haul Moving & Storage at The Loop

Great equipment and amazing customer service!!! Would definitely recommend!

Prompt check in

I wasn't aware of and not offered the unlimited miles package. I was over charged after I questioned the clerk about my contract. He should be retrained because this is unacceptable.

Unbelievable staff, always orderly, friendly and timely!

I know of nothing that needs to be done as Benny will go out of his way to make certain that you receive the very best service. We used this location twice, and have had an excellent experience, thanks to Benny's care of our needs. The last rental did have a small error, but one call to Benny and it was handled in record time, and he called to let us know that he had taken care of this little problem. Thanks for having people, like Benny, as a representative for UHaul.

The service person was not very polite

Same as pickup. Very friendly and helpful.

Meachanic on duty to solve simple issues

Everything went perfectly

Great service.

Make sure the equipment is ready to use before rental.

Hire more employees like clerk Rico

The gentleman that is the Manager over this location is always very professional and informative. I have now done business here 3+ times because of the we excellent service I receive. Valerie Morgan

You might want to fire the manager of the store on Gov't Street. We rented a pickup truck, and was planning on using it for 2days. When we got it there was trash in the back, and the fuel level was not full. Also, the tire low pressure indicator was showing low pressure on one tire. I asked the store manager on duty to come look at it, and he refused. I had to take the trash out of the back of the truck myself. Then after driving 4.5 miles we noticed the tire continued to leak, so we drove back to U-haul. At the store, the guy on duty was rude, and did nothing to help us. His reply was "You can return it... that's all I can do". So we returned it..... and he charged me $19 for a truck I was unable to use. So.... you guys rented me a defective truck, refused to check the mileage, fuel level, and tire condition.... then charged me $19. That is unacceptablably poor service. I'm done with your company

Excellent atmosphere and attitude. I try to always use this location for several years now.

The dude that came and check out my uhaul was awesome!

Customer service agent was ready to receive the drop off and park the trailer to make ready for the next rental.

The staff was very friendly , knowledgeable and quick

Stay Safe

The guy that helped me drop it off was so nice and helpful and I would recommend this location to anyone!

Keep up the good work

I was never contacted about what i was charged and the truck was in such bad shape I could hardly keep it on the road....they could have emailed me my final charges after I dropped off the truck after hours.

I got a crappy truck. It rode and drove like crap. The doors where hard to close.

Outstanding customer service! Process was quick and easy, employees were friendly and helpful, and equipment was cleaned and ready to drive.

Your employee James was excellent. So nice to work with.

Great customer service

Great service

Perfect in every way!

N/A

Truck was dirty, had a flat tire and had something wrong with the front end. I need another one next weekend and I hope I don't get that one again.

Just make sure the battery is good. Will use again. Good customer service. Thank you.

The ppl n customer service is great!!!

Bennie Bendross was the best!! Highly recommend you bring your vehicle here to have a hitch and wiring done.

The location that I initially reserved a truck (10 foot) was changed to another location for a 15' truck. (Hoods) I called at 10:00 am to verify a 5:00 pm pickup. All good. When we got there they had no trucks. They sent us to Airport & I65 Service Road and they had no trucks available for the time we needed. They sent us to Government St. and they only had a 26' truck for the period we needed. They agreed to rent at the same $19.99 rate but added .30 cents per mile. This actually ended up costing us $72 plus $19 gas. THIS IS OUTRAGEOUS!!! We could never get someone on the phone to help us after Hoods didn't have a truck when reserved.

It was a nice experience.

Clean storage unit, helpful staff. Central computers down, staff had to use personal cell phone to check me in

I brought the truck earlier I did not keep it all day I was not given a refund back to my checking account when I got it was full of gas and when I returned it it was all gas

The workers were great. The online pick up was terrible!! Waited in the rain for 20 mins

The unit I had the ball joints have NEVER been greased you can tell this by the plug that's still in the bottom of the joint and the returnability is non-existent. Also when you press the gas pedal the unit makes a tearable noise coming from the engine compartment. And it's not a belt almost like an exhaust leak. A kind of Squall noise.

I had an outside unit. It could use more lights on the outside units.

I have a question why $56.20 still being held on my card and I paid 109.00

The customer service was horrible ask for 24-hour rental and was given a 6 hour rental called in to see if there was anything that could be done about it once I left and I was hung up on and was pretty much called that lie because they said I didn't ask for a 24 hour but the rate paid was a 24-hour rental anyway

Service and staff were great. Friendly and quick process at checkout and return.

Request the customer inspect the vehicle & equipment before leaving

The interior of the trailer was filthy. I did not find that out until we started loading. Anything that touched the interior walls was soiled.

The manager was courteous and professional. Fast service.

Great customer service and willingness to help!!!!!

Truck was in rough shape, but got job done for in town move. Staff was courteous, but signed out a truck they could not find key for initially. Also, credit card swipe machine was offline, so staff had to manually enter.

Staff Very HELPFUL and made sure my needs were addressed

Bennie was outstanding when we interacted with him. Excellent facility and staff

The staff was very prompt and nice

Horrible Bennie need 2 be fired, Chad as well... Rachal never returned my calls... I think the location is comfortable doing what they want verses Uhaul requirements... Bennie told me i still old him

@ this location i have experienced the worst customer service, from Owner Bennie n others I was ignored for over 30days by Marketing President, my items was ruined in Climate Control unit, & Rachal di

Mr. James and Ms Tisha was very polite, professional and informative when dealing with them. Thanks to their knowledge and understanding of my situation our use of your services was flawless. Thanks

Everyone was very friendly and helpful

Great experience

Service was above and beyond. I had a tree on my house and they helped me sooo much. Cant remember ladies name but she and George were Great.

Main issue was I visited storage and I noticed massive rat dropping in my unit. When I unloading stuff I noticed some of my stuff was damp from Rat pee. I wouldn't recommend this location at all

Your manager, Benny, was 1st Class. I felt very comfortable in every phase of my dealings with him! Clone this man! He is a BIG asset for your company!

Great customer service

Did not have a large storage room available, after being prearranged.?

Great staff and customer service

Convenient and very helpful when putting items into storage and closing of the storage when Ino longer needed the unit

Your team members called me twice asking me why my storage room was empty. The team member had the wrong number. Totally inefficient and frightening!

Mr. Leon and all his co workers offer me the most amazing service I ever had super helpful, help me even with advice to where to go in town, will always go there any time I need something to haul