Customer Reviews for U-Haul Moving & Storage at The Loop

Rating:

3.0

Easy to find I do not like the ‘pick up my truck' section

Rating:

5.0

Customer service was awesome!!!!

Rating:

5.0

None... the help was friendly and quick! Very polite and accommodating.

Rating:

1.0

No customer whatsoever.. I walked in and acknowledged and greeted the general manager... and he ignored me... didn't acknowledge me... Then he proceeded me to come to another register..I also purchased mattresses cover for my bed and did not receive it...

Rating:

4.0

My only concern was the tires did not look safe. I had to put air in the drivers side front and this required going to a truck stop. Other than that it was fine.

Rating:

5.0

Great employees and service.

Rating:

5.0

Nothing

Rating:

2.0

Put the right amount gas instead of lying and making people put more in it and clean the truck. The wheel was sticky..

Rating:

5.0

Everyone was very nice

Rating:

1.0

We reserved a uhaul online one location in mobile they sent us to wilson rd in pritchard where the owner was not there did not leave keys and was on an errand and would not be back for 30 mins and was very rude. We went back to the springhill location and they didnt have a truck that was just for one way and they sent us to govt street where they over charged us and didnt fullfil the reservations we had and rented us a truck as if we waked in off the street. So when i got to the drop off location they fixed the double reservation or that would have been an issue i would have never known about. Very dis satiafied and wont use uhaul again.

Rating:

2.0

When there is an active dispute on a damage claim, evidence should be presented of the undamaged vehicle the moment before it was handed over. I have requested this evidence and have explained at length to the manager responsible for providing this the reasons I believe there was not adequate time for an inspection, for sure no time for a cleaning. I was returning faulty piece of equipment and was being treated as a problem when the vehicle I was given pulled on the lot to be returned. To my memory, there were only a couple of moments between the last customer handing in the keys until they were placed in my hand. I drove the working vehicle for 24 hours and I do not remember hitting anything! Let alone anything that would make a damage claim. I am an attentive driving small business owner painfully aware of details that would cost me further, and painfully honest. All I ask is for honesty in return by showing the evidence of the pictures taken just before I got the truck. The problem I see is the manager I am dealing with would be the same one responsible to have taken those pictures, and was the one who made the equipment return more like an altercation than a professional exchange. I have given this manager 7 days to reply and find it EXTREMELY unprofessional that he has not. I dont know that this life long Uhauler will ever return to business at any location after this ordeal.

Rating:

1.0

The staff here were rude and dismissive. One girl was on her cell phone and kept holding her hand up to tell me to hold on. Others wore bedroom slippers. They were unprofessional and disrespectful.

Rating:

3.0

N/A

Rating:

2.0

The clerk that waited on me failed to inform me of many things. (i.e., I was not told that I have to take pictures of anything). He mentioned check the mileage, but never made it clear that I'd get information to my phone or any of this. When I returned the equipment there was some big mix up concerning the mileage an they were not able to figure it out after I waited almost 30 minutes for them to get that correct, only to be told that they would fix it later and send me the information. No happy with this service at all.

Rating:

3.0

Although professional, for the most part, the staff doesn't seem to be happy to help you. They are all business but not friendly or seem appreciative that you choose their location. Due to circumstances beyond my control, I had the extend my lease several times. They were very accommodating in that respect.

Rating:

5.0

Front end shook so bad I was scared to drive over 45 mph. When returned truck I told associates and they were super nice about apologizing and made the horrible driving experience better knowing they were concerned

Rating:

4.0

I was told one price upon drop-off and a different amount was charged to my debit card.

Rating:

5.0

The employees great and very helpful and respectful very great staff of employees and will be using storage and moving service in future

Rating:

5.0

Great customer service. Very quick an easy online reservation and check in. I was in and out within 5 minutes.

Rating:

5.0

This is my location I use all the time your employees are all ways nice and happy to wait on your needs. I wouldn't go know where else but at my uhaul location. Thanks again in my need. Michael moore

Rating:

5.0

Nothing more to add but friendly exceptional customer service.

Rating:

5.0

Continue delivering the exact same customer service I experienced. Staff and equipment was exceptional! Both got the job done! Thank you U-Haul!

Rating:

5.0

The young men working this location were quick & efficient & did a great job. And they were very busy.

Rating:

5.0

No comment

Rating:

5.0

Super friendly staff, very helpful. Great experience.

Rating:

5.0

The truck seemed so unstable. It had me scared it was going to fall apart when I was driving it.

Rating:

5.0

Very professional, quick service with a smile.

Rating:

5.0

My service was excellent

Rating:

5.0

Great equipment and amazing customer service!!! Would definitely recommend!

Rating:

5.0

Prompt check in

Rating:

3.0

I wasn't aware of and not offered the unlimited miles package. I was over charged after I questioned the clerk about my contract. He should be retrained because this is unacceptable.

Rating:

5.0

Unbelievable staff, always orderly, friendly and timely!

Rating:

5.0

I know of nothing that needs to be done as Benny will go out of his way to make certain that you receive the very best service. We used this location twice, and have had an excellent experience, thanks to Benny's care of our needs. The last rental did have a small error, but one call to Benny and it was handled in record time, and he called to let us know that he had taken care of this little problem. Thanks for having people, like Benny, as a representative for UHaul.

Rating:

3.0

The service person was not very polite

Rating:

5.0

Same as pickup. Very friendly and helpful.

Rating:

4.0

Meachanic on duty to solve simple issues

Rating:

5.0

Everything went perfectly

Rating:

5.0

Great service.

Rating:

4.0

Make sure the equipment is ready to use before rental.

Rating:

5.0

Hire more employees like clerk Rico

Rating:

5.0

The gentleman that is the Manager over this location is always very professional and informative. I have now done business here 3+ times because of the we excellent service I receive. Valerie Morgan

Rating:

1.0

You might want to fire the manager of the store on Gov't Street. We rented a pickup truck, and was planning on using it for 2days. When we got it there was trash in the back, and the fuel level was not full. Also, the tire low pressure indicator was showing low pressure on one tire. I asked the store manager on duty to come look at it, and he refused. I had to take the trash out of the back of the truck myself. Then after driving 4.5 miles we noticed the tire continued to leak, so we drove back to U-haul. At the store, the guy on duty was rude, and did nothing to help us. His reply was "You can return it... that's all I can do". So we returned it..... and he charged me $19 for a truck I was unable to use. So.... you guys rented me a defective truck, refused to check the mileage, fuel level, and tire condition.... then charged me $19. That is unacceptablably poor service. I'm done with your company

Rating:

5.0

Excellent atmosphere and attitude. I try to always use this location for several years now.

Rating:

5.0

The dude that came and check out my uhaul was awesome!

Rating:

5.0

Customer service agent was ready to receive the drop off and park the trailer to make ready for the next rental.

Rating:

5.0

The staff was very friendly , knowledgeable and quick

Rating:

5.0

Stay Safe

Rating:

5.0

The guy that helped me drop it off was so nice and helpful and I would recommend this location to anyone!

Rating:

5.0

Keep up the good work

Rating:

1.0

I was never contacted about what i was charged and the truck was in such bad shape I could hardly keep it on the road....they could have emailed me my final charges after I dropped off the truck after hours.

Rating:

3.0

I got a crappy truck. It rode and drove like crap. The doors where hard to close.

Rating:

5.0

Outstanding customer service! Process was quick and easy, employees were friendly and helpful, and equipment was cleaned and ready to drive.

Rating:

5.0

I had an outside unit. It could use more lights on the outside units.

Rating:

5.0

Staff Very HELPFUL and made sure my needs were addressed

Rating:

5.0

Bennie was outstanding when we interacted with him. Excellent facility and staff

Rating:

5.0

The staff was very prompt and nice

Rating:

1.0

Horrible Bennie need 2 be fired, Chad as well... Rachal never returned my calls... I think the location is comfortable doing what they want verses Uhaul requirements... Bennie told me i still old him

Rating:

1.0

@ this location i have experienced the worst customer service, from Owner Bennie n others I was ignored for over 30days by Marketing President, my items was ruined in Climate Control unit, & Rachal di

Rating:

5.0

Mr. James and Ms Tisha was very polite, professional and informative when dealing with them. Thanks to their knowledge and understanding of my situation our use of your services was flawless. Thanks

Rating:

5.0

Everyone was very friendly and helpful

Rating:

5.0

Great experience

Rating:

5.0

Service was above and beyond. I had a tree on my house and they helped me sooo much. Cant remember ladies name but she and George were Great.

Rating:

1.0

Main issue was I visited storage and I noticed massive rat dropping in my unit. When I unloading stuff I noticed some of my stuff was damp from Rat pee. I wouldn't recommend this location at all

Rating:

5.0

Your manager, Benny, was 1st Class. I felt very comfortable in every phase of my dealings with him! Clone this man! He is a BIG asset for your company!

Rating:

4.0

Great customer service

Rating:

3.0

Did not have a large storage room available, after being prearranged.?

Rating:

5.0

Great staff and customer service

Rating:

5.0

Convenient and very helpful when putting items into storage and closing of the storage when Ino longer needed the unit

Rating:

1.0

Your team members called me twice asking me why my storage room was empty. The team member had the wrong number. Totally inefficient and frightening!