Customer Reviews for U-Haul Moving & Storage at The Loop
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at The Loop
George C. on
Nothing - the personnel were courteous and could not have been more helpful
Cornelius M. on
Great service
John M. on
Pickup and drop off went smoothly, and customer service representatives were efficient and quite friendly.
MICHAEL M. on
Nothing doing a good job.
Elsie A B. on
I always recommend the Loop location.
connie L. on
All employees were very nice and very helpful. The store and truck was very clean. Would highly recommend this business to anyone in the Mobile area.
Larry S. on
Absolutely nothing
DEBORAH D. on
MR. BENDROSS WAS VERY POLITE AND UNDERSTANDING OF WHAT SIZE TRUCK I NEEDED. I AM VERY PLEASED OF THE SERVICE I RECEIVED AND I WILL ALWAYS USE UHAUL FOR MY MOVING NEEDS.
MICHAEL C. on
manger was great
Julie W. on
Absolutely the best crew I have ever worked with. She was so kind and helpful. Very personable
Steven J. on
Clerk was genuine and helpful.
Lee L. on
Bobbie was great in getting me squared away with my 15 ft truck for my move to my new home within Mobile. Tisha was very friendly and made my truck rental return awesome.
linda P. on
Trish was a jem! Funny, polite and a joy to work with.
Regnialdo G. on
Tametha, Bennie, James, and Herman ("Bo") at the Mobile Government Blvd facility treated me like they genuinely cared about me, my business, travel needs, and experience at their rental facility. They were professional, personable, helpful, and polite. I observed how well they treated other customers, too. Thank you!
rochelle V. on
Absolutely nothing
larry B. on
Very good selection, and excellent customer service.
Donisha L. on
Complete a thorough check on equipment all of my furniture got soaked from the rain because the uhaul has a leak
Jane M. on
Personnel were knowledgeable and helpful. Thank you for an excellent experience.
Donnie P. on
They change me for insurance and i dont have any insurance
Robert L. on
Reserved an appliance dolly online but none was available. U=haul should track those items to ensure they are aavailable. Counter staff was very helpful and recommended changing the trailer I had reserved. Their recommendation worked very well. Happy with the change.
Tonya B. on
The manager and the lady who was there when I returned the truck were both very nice and helpful. I will use this location for all my rental needs. Excellent customer service.
Carl H. on
Return was fast and easy. Staff was top notch, quick and eager to help and get me out. Awesome!
Glenda W. on
Horrible Bennie need 2 be fired, Chad as well... Rachal never returned my calls... I think the location is comfortable doing what they want verses Uhaul requirements... Bennie told me i still old him
Glenda W. on
@ this location i have experienced the worst customer service, from Owner Bennie n others I was ignored for over 30days by Marketing President, my items was ruined in Climate Control unit, & Rachal di
Braxton N. on
I have worked in customer service for many years, and I have nothing but praise for the associates who run this location. They are friendly, helpful, and very knowledgeable about the equipment and procedures. They made the whole experience painless, and I would recommend this location (and especially Ben!) to anyone in the need of moving equipment!
marvin W. on
The guy that work there have a nasty attitude!! I wish I would have wrote down his name . He an older man that have soft voice
noah H. on
Nothing
Arlie S. on
Very helpful and friendly
Lewis P. on
This is my second rental from this location. They are helpful and pleasant.
Stuart M. on
Moving van had check engine light on. Was told it had been on for a long time. Was told there wasn’t any other vehicle available and would have to use that one.
Gary W. on
I use this location often.
Joseph R. on
No one asked if I wanted to pick up and drop off in different locations. I rented the truck for 24 hours but only needed it for about 3. Brought the truck back less than an 8th of a tank low and had to go back out to avoid 150 dollar charge. I got every thing I asked for... I just wish the representatives would have done more to help me save money. This is like my 5th or 6th time using UHaul in like 3 years. Usually they work to help me get more of what I need. I will be back though. :( Also the truck seemed to have some transmission issues.
jacqueline W. on
One of the best experiences ever. I have rented from u haul several time but never got the service I received on Saturday.
Braxton N. on
The staff was extremely helpful and friendly. The equipment was in very good condition and had been maintained well. Bennie was extremely professional and checked everything over before sending me on my way. All in all, it was a great experience, as have been all of my U-haul rental experiences!
Terri L. on
I didn't drop it off. I had my father in law do it. However after the entire ordeal with Uhaul, I will never deal with your company again.
Joseph H. on
I had to wait over 45 minutes to pick up my uhaul because the computers were a little slow and it was absolutely ridiculous.
latoya M. on
Awesome service
terrance M. on
Better customer service
Oscar J. on
Just keep doing what you you do y’all are Awesome
Lisa H. on
Better customer service help really rude because yalls system would not except our cc they accted like we was a thief and trying to get over on someone when in fact it was yalls fault cause it was already paid for through the app
HERNY F. on
Tisha was great to work with!
Ryan W. on
The location is excellent! But please stop charging a "hold" 4 days AFTER return. My card was charged the "hold" amount at pick up and then the rest of my total balance due was charged upon returning. That was the total amount paid and completed. It has already posted in my account and then his morning, 4 days later, my account is charged the "hold" amount again. There needs to be a better system to this- a MUCH better one. Or at least let customers know you will re-charge their card 4-5 days later and to be prepared.
Anthony P. on
The reserved truck was not there, it took too long to provide a replacement truck, and when I returned my truck the next day, it took over a half an hour trying to get the bill correct.
philippe L. on
The trailer dimension, as provided on internet, are misleading. I had rented the trailer based on the dimensions given but had to return it , 30 minutes after loosing my time and money because the ramp was actually smaller , thus not allowing to load my équipement. I am fully dissatisfied ...
David F. on
The overall experience was wonderful. The staff was very friendly and helpful. There was not a long wait and everything that I'd done online saved a great amount of time.
Lashaun W. on
They rented me a truck that’s was pulling to another side. The driver seat was broken,the seat wouldn’t slide up. As a woman moving I feel like they could have rented me a better truck. They didn’t do inspection on the truck with me they just told me where it was parked at. Also the gas needle was at 1/4 of tank and the low gas light was on when I got in it therefore I put the needle back to where it was when returning.
cecilo R. on
Terrible customer service. Both employees behind the counter were rude and do not show respect to the customers. This is not the first time I have rented from this U-Haul location and I guess my previous rentals were handled by the manager at that time that why I was very satisfied but this last rental I did not like the attitude of the two persons who were behind the counter. The way they talked was like as if we the customers owe them something. They need to realize that without us customers renting U-Haul equipments, they will not have a job or paycheck to bring home to their families.
Patricia P. on
Employees were nice and helpful everything was done in a timely manner
therresitta H. on
Mr. James and Ms Tisha was very polite, professional and informative when dealing with them. Thanks to their knowledge and understanding of my situation our use of your services was flawless. Thanks
Tammy H. on
Everyone was very friendly and helpful
miguel d. on
Great experience
DONNA S. on
Service was above and beyond. I had a tree on my house and they helped me sooo much. Cant remember ladies name but she and George were Great.
Larry H. on
Main issue was I visited storage and I noticed massive rat dropping in my unit. When I unloading stuff I noticed some of my stuff was damp from Rat pee. I wouldn't recommend this location at all
Eugene A. on
Your manager, Benny, was 1st Class. I felt very comfortable in every phase of my dealings with him! Clone this man! He is a BIG asset for your company!
Selena W. on
Great customer service
Eugene A. on
Did not have a large storage room available, after being prearranged.?
PAMELLA T. on
Great staff and customer service
Phyllis G. on
Convenient and very helpful when putting items into storage and closing of the storage when Ino longer needed the unit
Leigh F. on
Your team members called me twice asking me why my storage room was empty. The team member had the wrong number. Totally inefficient and frightening!
pedro l. on
Mr. Leon and all his co workers offer me the most amazing service I ever had super helpful, help me even with advice to where to go in town, will always go there any time I need something to haul