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CURTRA WCustomer Reviews for U-Haul Moving & Storage at The Loop
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people in Mobile were wonderful in helping me. The whole trip went great and I appreciate the experience.
ANN MU haul must update the computer system and internet. The system seems to be down lots of the time. I had trouble talking to someone.
VICKI LBo and the Management team went above and beyond to assure that the right equipment I needed was adequate to help meet my needs. I give Bo and this location 5 Stars! 🌟🌟🌟🌟🌟
Bettie DExpert installation! Reasonable cost that was explained accurately and in writing in an email. Could not be happier with this business transaction. Thank you all so much. Y’all are a pleasure to do business with. Anyone should feel confident when dealing with this location. Sincerely James.
James CDrop off was fast and convenient. I was greeted promptly, they were kind and helpful.
DAVID MFew things this time went wrong but no show stoppers. Manager noted things in the trailer that were wrong.
CHARLES RKevin the manager of the units or is it exceptional and has capability of providing rendered assistance throughout facility at any given time
ronald p | Overall ExperienceI had a great experience from start to finish. I highly recommend this place. Kudos to Kevin and the staff, very friendly, caring and knowledgeable. They take care of their customers. Thank You So Much!!!
AMETHYIA R | First ImpressionsI highly recommend Uhaul at the Loop to someone looking for friendly staff and a clean facility!
Uylessia F | Overall ExperienceI look forward to the service rendered
JANICE M | First ImpressionsThe staff who waited on me Sunday April 6 was all excellent and when I initially booked my reservation the guy was excellent. But I had a problem with the transporter belt coming a loose from my car tire . When I called the loop store to report the guy rudely told me to call roadside assistance on Tuesday April 8. The roadside and customer people were all excellent. They made me feel valued and care for as a customer. The lady stayed on the phone with me until help arrived . However the transporter issue delayed my trip by six hours and filled me with fright that might car might come off during the trip as I was told it could happen by the first employee at a uhaul in Jackson Mississippi when it first occurred.
MATTIE BUpgrade the equipment
KENNETH SBorh picking up and dropping off was actually enjoyable. Thank you for good customer service.
KATHLEEN TGet some newer trailers that you can haul pickup trucks on
KENNETH SEvery thing was Good
DON TEverything was great just keep doing what you’re doing
SALVATORE CTruck wasn't ready on time, had to wait around 30 Minutes. Maybe a feature could be added; to let the customer know that the equipment will be late.
ADAM BThanks a Bunch, Evita Davis
EVITA D | Overall ExperienceNothing. Just keep the prices reasonable and you will be fine.
Scotty MLooove the owners at this location.. have used them several times and have never had an issue and they are so friendly!
KIERSTIN BGreat Customer Service!
Jason TKevin was excellent nothing to improve
MONICA CThe members was friendly.
Willie TNothing
ANGELA CKelvin was great very professional two thumbs up (10)👍 Bobbi Hughes needs to be retrained with how to interact with customers I’m disabled and my perception of her was inside anger. She gave me different information on how to pay for my rental she also took another customer ahead of me even though I was there first. Now I have rented Uhaul for years and I’ve never had my photo taken before by one of the Uhaul personnel I was apalled by this with so much identity theft going on I’m very curious to know what was her reasoning for doing this . Now I didn’t know all the rules U~Haul has and I was guilty of having a hot empty beer bottle in my rental along with several empty soda bottles food bags candy wrappers I apologize for my actions I wasn’t drinking and driving it’s just when I finished drinking it there were no trash bins and I didn’t want to just throw it out in the grass I wanted to dispose of it properly with all of the other trash I had in the rental. George is a very professional person and knowledgeable of his job people person (10)two thumbs 👍 up
GREGORY CKevin was great
VINCENT HI found nothing wrong or bad with this visit. The man who helped me was friendly, fast, answered my questions efficiently and explained things. I am hearing impaired and he always was facing me so I could see him talking.
GREGORY MService was fast, staff were friendly.
DIMITRY RBobbi was very helpful at the Loop location. Thanks so very much, I will highly recommend U-haul.
Jasmine B | Online Move InGreat personal care every time.!! Great staff persons, ok!
BARBARA Cnothings everything was to my satisfaction.
DOROTHY SOne particular gentleman working there was very rude. Too long to put in text. I was very surprised at the attitude and service I was given by that employee.
MARGARET WPut ramps on the $19.99 trucks because other locations have them
ALESHA JStaff is always great at this location.
BRADFORD TThe employees at this location in Alabama were great. Very professional, friendly and came through for us in renting us a truck. When in a pinch this is where I will go to first. Thanks U-Haul for hiring a great crew.
BRANDON SThese guys have such great customer service! They were so nice and friendly and knowledgeable! I would most definitely recommend this location!
SHATERRICA SKevin was great. He was friendly and efficient. Best customer service I have experienced in a while. Thank you for making a tough day a little easier.
SUSAN CThe unit I rented was too old and didn’t speed instead the gas performance was bad I spend over $80 just in gas
LUIS GFirst off the equipment location was changed from the U-Haul Moving & Storage of Bel Air 200 W I65 Service Rd S Mobile, AL 36608 location with short day of notification. The U-HAUL MOVING & STORAGE AT THE LOOP 2507 GOVERNMENT ST MOBILE, AL 36606 location was farther way from the location I needed to go. Then when I picked up the Teuck I was told that the Truck had more than half a tank of gas when on the way I noticed it was less than half a tank. Also I believe the total bill was much more than the original rental agreement. All in all I was very disappointed with this experience. I would like to have someone contact me to spake about this.
JEFFERY AI love the service i received
PATRICIA RThank you
LANA SStaff was friendly but the truck stunk of cigarettes. I was stuck driving it for 2 days with that smell. I reported it to the staff immediately but they did not do anything.
JENNIFER MStaff was excellent but hours on Sunday morning could have been a little better
Gaila R | Overall ExperienceThank you. Just what I need. I will let other know
Mary S | Overall ExperienceVey clean , great customer service …. The management is the bomb . The worker is extremely knowledgeable and excellent
TERRI P | Overall ExperienceGreat service
Luis M | Overall ExperienceThank you Kevin
Jennifer S | Overall ExperienceI tried to get help to move in through the app but I couldn’t.
Luis M | Online Move InThe staff is great and very helpful
Lauren D | Overall ExperienceKevin was very helpful and patient!
FERICKA S | Overall ExperienceNo complaints
Mary S | First ImpressionsAwesome customer service. Over the phone and in person. They cared for my every need. And very friendly. It is a blessing you have employees that are people person friendly. Everything that you need to make your move so much easier was there to purchase. Thank you for all that you do. Min. Celeste Patrick
Celeste P | First ImpressionsI didn’t like the fact that I could not get the bigger unit as it is the same price I’m paying now due to not being able to access that unit the hours was not available. That was very inconvenient and my items are stuffed and I will not be able to get into the unit to get anything for me or my kids while in storage.
ZSAQUEZ T | First ImpressionsKevin Pocase's customer service was outstanding. He went above and beyond to make sure l was satisfied with the service.
RENITA F | First ImpressionsI wasn’t given any lock for my storage 🙁
ANGEL W | First ImpressionsI has been a pleasure working with you guys, I want to thank you for all that you have done for us Thank you
Nancy K | Overall ExperienceGreat staff at this location. Wonderful asset for your company.
JAMES D | Overall ExperienceKevin Pocase was extremely helpful and would recommend to others looking for a great storage unit
Larry S | Overall ExperienceKevin Pocase is an asset to your company…He is a fine young man & manager…Thank you…
Edwina C | Overall ExperienceKevin and staff are awesome! I wish we could get that great of service EVERYWHERE else . Seriously- they make my life easy- we are a military family and they really took care of us.
Erin D | First ImpressionsLove it
RICKEY H | Overall ExperienceKevin at the front desk was very knowledgeable about the company and shared with us the owner’s philanthropic achievements. I will definitely use them again if needed. ✝️❤️🙏
cynthia c | First ImpressionsKevin Pocase was so helpful. He went above and beyond and I greatly appreciate him.
Derlene J | First ImpressionsThe staff was friendly courtesy and helpful I will recommend them to a friend or neighbor
Mary w | First ImpressionsConvenient location. Updated modern security features. Great staff.
Katherine B | Overall ExperienceKevin is amazing and helpful
TIFFANY M | First ImpressionsThe access was not available at 6:45pm, despite hours being listed until 10. The office closed a few minutes early, as well, as I was unable to go into the office at 6:50 for help. Staff were friendly.
Kristine A | First ImpressionsThe staff at this location on Government Street in Mobile Alabama are A-1. 5 stars
Marion C | Overall ExperienceOther than too high price I'm pleased with service
belinda k | Overall ExperienceI’ll just say I wouldn’t use anyone else to move and store. Service is great equipment is great and prices are reasonable and way better than the competition
Raul H | Overall ExperienceKevin needs help, some days hecc be was the only person, but he was awesome
DARRELL E | Overall ExperienceLack of communication
Tracy W | First ImpressionsThe staff was great! Especially Evelyn (I hope I got her name right), she was super helpful!.
Karen T | First ImpressionsKevin is a fantastic manager. He is simply the best at solving problems with a sense of humor and expediency. He’s been dealing with the A/C situation at the Government Street (secondary) location and that hasn’t been easy. He’s made my life very easy with moving and getting stuff done. He needs a raise. He’s great. Eric G
ERIC G | Overall ExperienceThe manager, Mr. Pocase was always smiling and seemed to be in a great mood- as were the other clerks but I don’t recall their names The unit was clean and I had no issues with the climate control.
ANGELA T | Overall ExperienceWhen it comes to relocating... Uhaul is your best option because of the rates and the staff willingness to help. Customer service is above and beyond. Team that worked with me at the government st. location in Mobile, AL. are hard working , reliable and as far as customer service it is above and beyond.
JENNIFER W | First ImpressionsHours posted on sign outside facility and on door say 2 different things. One says 7pm and other is 10pm.
Shay T | Overall ExperienceIt was ok except the office was short handed so you had to wait in line way over your excepted time, but I have to give it to Ken he did an awesome job working in there by his self with no help.
Lasonja E | First ImpressionsRe Government street, Mobile AL location. Kevin (mgr?) & Bridgette (?) were the ABSOLUTE BOMB! Though Kevin is my hero. Super, super nice. I’ve been a customer for close to 7 years. At first I had 2 HUGE units. I’m now down to one. Those 2 were awesome
David S | First ImpressionsKevin has a great demeanor, he's friendly and makes you look forward to speaking to him again 😀 even if it's just to pay your next monthly bill 🤣🤣🤣
JANICE R | First ImpressionsSpencer and the cashier (I forgot his name) made sure I got what I needed. They delivered true southern hospitality and genuine concern and respect for me and my possessions.
JANICE L | First ImpressionsThe climate controlled units are in a old strip mall next to the Uhaul store. This area consistently had people coming by loitering and standing by your trailer / truck the entire time you’ll be loading / unloading. No one from the Uhaul office seem to monitor this area and definitely do not come over and ask these people to leave the area. If I would have known this would be the situation I would never have stored my things here.
gary s | Overall ExperienceThanks for your Help!!!
ryan s | First ImpressionsMy experience with U-haul this weekend was poor. I was given the run around for their error. My moving experience experience was stressful, and the company managers were not helpful in accommodating my needs due to their errors. I was extremely dissatisfied with their service. I would not recommend this company to any future movers.
Tee W | First ImpressionsThe only negative was that the site was almost full and did not have the size unit I needed. I believe the lady that worked with me was named Tiffinay. She was very polite, helpful and professional. I had a very good experience because of her.
steve j | Overall ExperienceBenny, Rico, and the other staff at this location were very professional, courteous, and helpful whenever I needed to speak to them. They made my relocation experience stress free. I thank them all.
Naomi S | Overall ExperienceStore manager tried to over charge me. I rented a 15 foot uhaul went a total of 9 miles closed out my storage unit. When i got the bill it was for 225$! He tried to charge me for 33 gallons of gas and Refueling fee! I had to call customer service and wait on the phone for 55+ mins. Luckily the customer service was super nice friendly and got my money back. I would not trust this location!
Norman R | Overall ExperienceBennie Bendross did a excellent job to insure our needs were met.
Steve W | First ImpressionsShould be 24 hour access at these rates .... I appreciate the staff members they were great as usual though corporate and their policies are the problem
jermaine c | First ImpressionsThis location is the best! Thanks again for your excellent customer service.
Shari H | First ImpressionsThe staff was very friendly helpful and made sure that I was satisfied
christopher b | First ImpressionsPrices are too high telephones never works
ericka l | First ImpressionsGreat team work!
Loreta d | First ImpressionsNice folks
Christina J | Overall ExperienceWe were very pleased with this Uhaul storage facility.
Linda T | Overall ExperienceThe experience of moving back home to Mobile, AL was made so stress-free by the staff in Savannah, Georgia and Mobile, AL. The professionalism and courteous service that was extended to me was superb and I will gladly recommend Uhaul to my friends and relatives. Thank you again for your service.
Naomi S | First ImpressionsThe employees great and very helpful and respectful very great staff of employees and will be using storage and moving service in future
Eddie T | Overall ExperienceI had an outside unit. It could use more lights on the outside units.
Janet W | Overall ExperienceStaff Very HELPFUL and made sure my needs were addressed
Victoria P | First ImpressionsBennie was outstanding when we interacted with him. Excellent facility and staff
brenda e | Overall ExperienceThe staff was very prompt and nice
Tamila B | Overall ExperienceHorrible Bennie need 2 be fired, Chad as well... Rachal never returned my calls... I think the location is comfortable doing what they want verses Uhaul requirements... Bennie told me i still old him
Glenda W | Overall Experience@ this location i have experienced the worst customer service, from Owner Bennie n others I was ignored for over 30days by Marketing President, my items was ruined in Climate Control unit, & Rachal di
Glenda W | First ImpressionsMr. James and Ms Tisha was very polite, professional and informative when dealing with them. Thanks to their knowledge and understanding of my situation our use of your services was flawless. Thanks
therresitta H | Overall ExperienceEveryone was very friendly and helpful
Tammy H | First ImpressionsGreat experience
miguel d | Overall ExperienceService was above and beyond. I had a tree on my house and they helped me sooo much. Cant remember ladies name but she and George were Great.
DONNA S | First ImpressionsMain issue was I visited storage and I noticed massive rat dropping in my unit. When I unloading stuff I noticed some of my stuff was damp from Rat pee. I wouldn't recommend this location at all
Larry H | Overall ExperienceYour manager, Benny, was 1st Class. I felt very comfortable in every phase of my dealings with him! Clone this man! He is a BIG asset for your company!
Eugene A | Overall ExperienceGreat customer service
Selena W | Overall ExperienceDid not have a large storage room available, after being prearranged.?
Eugene A | First ImpressionsGreat staff and customer service
PAMELLA T | Overall ExperienceConvenient and very helpful when putting items into storage and closing of the storage when Ino longer needed the unit
Phyllis G | Overall ExperienceYour team members called me twice asking me why my storage room was empty. The team member had the wrong number. Totally inefficient and frightening!
Leigh F | Overall ExperienceMr. Leon and all his co workers offer me the most amazing service I ever had super helpful, help me even with advice to where to go in town, will always go there any time I need something to haul
pedro l | Overall Experience