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Travis G.Customer Reviews for U-Haul Moving & Storage at The Loop
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck had a leak in it and all of my items were SOAKED. Mattress & All. And when we told the workers they literally said nothing or did anything about it!!! 0/10 service.
Kurstin R.Best customer service ever
Kathy G.Great front desk service. The gentlemen there were very helpful.
Jhyrea L.Fix the air conditioner in the truck or offer a discount when you know the truck is blowing out hot air in 100 degree weather.
Julia H.I can't Imagine improving the quality of goods or service.
Richard J.The climate controlled units are in a old strip mall next to the Uhaul store. This area consistently had people coming by loitering and standing by your trailer / truck the entire time you’ll be loading / unloading. No one from the Uhaul office seem to monitor this area and definitely do not come over and ask these people to leave the area. If I would have known this would be the situation I would never have stored my things here.
gary s. | Overall ExperienceEverything was excellent. The representatives were all exceptionally friendly and courteous. I was greeted with a smile and a warm welcome. I will use this location again and again.
Gwendolyn W.Great customer service. Very friendly.
Justin B.Thanks for your Help!!!
ryan s. | First ImpressionsSales on store merchandise periodically
LAKEZIA S.The staff was very pleasant and helpful. I appreciated their hooking up and disconnecting the trailer for me. Also, the drive through equipment pick up and drop off lanes were very confident.
Steve M.Very friendly and competent staff!
Wilson N.The employees lacked customer service skills. Their behavior made me feel as if I was more of a nuisance than a valued customer. The manager was eating at the counter when I arrived. He continued to munch away while I was being served by the other employee. That other employee showed no enthusiasm whatsoever while finding my reservation on the computer and offered no reason as to why an appliance dolly I had reserved was not available. When I returned the truck, I found no one in the store. I waited a few minutes and then found that the manager was outside working on another vehicle. He acknowledged my presence but kept on working on the vehicle. I will most certainly take my business to another UHaul location or, more likely, to another vendor next time.
Sara S.The "2507 Government St, Mobile, AL" location has the best customer service! We always try to rent from this location, because of the service. Thanks!!
terry P.Nothing
NICKEY C.They were Super Nice and Helpful.
anthon M.Very helpful and smooth process.
Scott L.Such a Very Nice Location and have used them twice in 2wks and was Very Satisfied.Kevin is such a Sweetheart but very Professional and Friendly..
Lavanda W.The young man was awesome! I do know that he is there helping from the I-65 service road location. Tell Jim Bean I said hello
elroy P.Mr.Kevin was amazing his care for his customer's is above average out of all the different u-haul places I rented from I will always come back to his location . Mr.Kevin is an angel from the sky THANK YOU AGAIN !
Jasmine H.i had a issue with after i paid for the equipment, and loaded the truck came back to get tow equipment i have issues with system saying tow equipment was not paid then after that was finally correct i was advised different then what i was first advised about them (( u-haul employee ) hooking my car up to the uhaul . the second rep states the was a fee to do so also the check engine light was on on the uhaul so it wasn't properly maintained in my opinion which ended up costing my $500-$600 in gas ultimately however i made it to the destination and ask a courtesy the hook the town up for free .
Keshia S.Easy reservation easy pick up easy drop off Great service thanks
darlene D.Manager KEVIN OUTSTANDING SERVICE THANKS SO MUCH!!!
felipe G.Be more detailed for after hour returns
Kendrick P.Very prompt and professional.
Mark K.Rented one of you all's truck s they did not tell me it did not come with a ramp so I had to figure out how to load a washer and a dryer me and another lady that was an awful experience. Then when I returned it the guy chuckle when I told him. I should have not been charged 50 for a awful experience.
yolanda M.Everything was great and friendly customer service store clean and fresh
Mollie P.The guys were helpful and efficient.
Bonnye C.Exceptional service. She ensured everything was included and verified no additional items required. Very professional, polite, and efficient.
Joseph F.Nothing …….Everyone is always super helpful, super professional and always offered a helping hand or suggestions
Victoria P.In and out quick.
Dana B.Roadside assistance did not assist me .
Tawanda S.Great service, I'll call you again. Thanks for taking care of A United States Navy Decorated Veteran!
Austin M.I have used U-Haul a lot. This was the worse rental experience I have had. I will not rent from this location ever again.
Donnie W.I have done business with this location for 40 years I have been dissatisfied as a customer few times I received a damage Broken truck Could not finish my moving I was charge regardless I requested manager to offer a second truck With no response I have a storage unit at that location for the last month I will remove my stuff And I will not do business with u haul again Thanks
felipe G.I can't think of anything
Robert J.It was a good and fast process very professional will recommend anyone to this facility
Michael W.You all are amazing. Blessings to you and your family!
Jessica V.Great group of workers that looks determined to satisfy customers. Caring Movers highly recommend this business.
Clayton P.Everything went well and was perfect for my needs thank you.
RALPH L.No suggestion.
Robert J.Kevin who works at the Mobile uhaul he works at this locate, was a wonderful employee. But this was not our drop off location. This location was where our uhaul truck rental broke down and was towed by a wrecker. Burleson Texas was our destination. This entire truck rental was a disaster! Uhaul owes us a refund fir th horrible experience! George & Susan Root 859-694-9414
GEORGE R.Very helpful & customer focused
Richard L.The pickup truck that I rented had been involved in what appeared to be several accidents —— with body damage in four different areas on pickup truck—-The interior was not clean —- The truck apparently had not received a Pre-trip safety check- turn signals not working on right rear-rear tires bad- motor had miss -I am disappointed in this location of u-haul-when I was having paperwork done I was asked to provide someone to vouch for me - I have been renting trucks and trailers from U-Haul for about 40 years and have never had to have someone to vouch for me at over 60 years old it was an embarrassment to me- Why did this happen-disappointed with the service and attitude of that I received -
Joe S.I've rented from both Ricco and Beau on different occasions. Both of these guys have always been a extremely helpful and courteous. They go out out there way to meet all your needs and give great customer service. I really appreciate their positive attitude and kindness.
annette R.Great customer service. He was so busy short staffed and had a longgggg line,but kept a smile on his face. This is how you loose good people :*(
BOBBIE B.My experience with U-haul this weekend was poor. I was given the run around for their error. My moving experience experience was stressful, and the company managers were not helpful in accommodating my needs due to their errors. I was extremely dissatisfied with their service. I would not recommend this company to any future movers.
Tee W. | First ImpressionsGreat job and friendly staff!
ERIKA G.When I went to first place to pickup my trailer and after having it hooked up the lights wouldn't work. I then had to go to another location. At the 2nd location The tires were questionable with retreads. We got not 2 hours into our trip we had a flat tire. We ended getting to our location 2 hours late at 4:00am in the morning.
sheldon N.The only negative was that the site was almost full and did not have the size unit I needed. I believe the lady that worked with me was named Tiffinay. She was very polite, helpful and professional. I had a very good experience because of her.
steve j. | Overall ExperienceBenny, Rico, and the other staff at this location were very professional, courteous, and helpful whenever I needed to speak to them. They made my relocation experience stress free. I thank them all.
Naomi S. | Overall ExperienceStore manager tried to over charge me. I rented a 15 foot uhaul went a total of 9 miles closed out my storage unit. When i got the bill it was for 225$! He tried to charge me for 33 gallons of gas and Refueling fee! I had to call customer service and wait on the phone for 55+ mins. Luckily the customer service was super nice friendly and got my money back. I would not trust this location!
NORMAN R. | Overall ExperienceBennie Bendross did a excellent job to insure our needs were met.
Steve W. | First ImpressionsShould be 24 hour access at these rates .... I appreciate the staff members they were great as usual though corporate and their policies are the problem
jermaine c. | First ImpressionsThis location is the best! Thanks again for your excellent customer service.
Shari H. | First ImpressionsThe staff was very friendly helpful and made sure that I was satisfied
christopher b. | First ImpressionsPrices are too high telephones never works
ericka l. | First ImpressionsGreat team work!
Loreta d. | First ImpressionsNice folks
Christina J. | Overall ExperienceWe were very pleased with this Uhaul storage facility.
Linda T. | Overall ExperienceThe experience of moving back home to Mobile, AL was made so stress-free by the staff in Savannah, Georgia and Mobile, AL. The professionalism and courteous service that was extended to me was superb and I will gladly recommend Uhaul to my friends and relatives. Thank you again for your service.
Naomi S. | First ImpressionsThe employees great and very helpful and respectful very great staff of employees and will be using storage and moving service in future
Eddie T. | Overall ExperienceI had an outside unit. It could use more lights on the outside units.
Janet W. | Overall ExperienceStaff Very HELPFUL and made sure my needs were addressed
Victoria P. | First ImpressionsBennie was outstanding when we interacted with him. Excellent facility and staff
brenda e. | Overall ExperienceThe staff was very prompt and nice
Tamila B. | Overall ExperienceHorrible Bennie need 2 be fired, Chad as well... Rachal never returned my calls... I think the location is comfortable doing what they want verses Uhaul requirements... Bennie told me i still old him
Glenda W. | Overall Experience@ this location i have experienced the worst customer service, from Owner Bennie n others I was ignored for over 30days by Marketing President, my items was ruined in Climate Control unit, & Rachal di
Glenda W. | First ImpressionsMr. James and Ms Tisha was very polite, professional and informative when dealing with them. Thanks to their knowledge and understanding of my situation our use of your services was flawless. Thanks
therresitta H. | Overall ExperienceEveryone was very friendly and helpful
Tammy H. | First ImpressionsGreat experience
miguel d. | Overall ExperienceService was above and beyond. I had a tree on my house and they helped me sooo much. Cant remember ladies name but she and George were Great.
DONNA S. | First ImpressionsMain issue was I visited storage and I noticed massive rat dropping in my unit. When I unloading stuff I noticed some of my stuff was damp from Rat pee. I wouldn't recommend this location at all
Larry H. | Overall ExperienceYour manager, Benny, was 1st Class. I felt very comfortable in every phase of my dealings with him! Clone this man! He is a BIG asset for your company!
Eugene A. | Overall ExperienceGreat customer service
Selena W. | Overall ExperienceDid not have a large storage room available, after being prearranged.?
Eugene A. | First ImpressionsGreat staff and customer service
PAMELLA T. | Overall ExperienceConvenient and very helpful when putting items into storage and closing of the storage when Ino longer needed the unit
Phyllis G. | Overall ExperienceYour team members called me twice asking me why my storage room was empty. The team member had the wrong number. Totally inefficient and frightening!
Leigh F. | Overall ExperienceMr. Leon and all his co workers offer me the most amazing service I ever had super helpful, help me even with advice to where to go in town, will always go there any time I need something to haul
pedro l. | Overall Experience