Customer Reviews for U-Haul Moving & Storage at The Loop
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at The Loop
timothy h. on
The truck was clean but not well maintained. The truck’s alignment was off and made it difficult to drive. Fortunately I was staying in town and not traveling the Interstate.
Kenneth C. on
Truck leaked at Mom's attic area.
Jonathan B. on
Great service
Andrew M. on
The employees there will let you leave with mechanical problems. They don’t care enough to inspect. And if anything happens they will blame it on you.
Vinson H. on
I reserved a dolly with the truck but they did not have it at this location. I had to go to another site and wait in line there which added an hour to my entire rental pickup process. I feel deceived that my reserved item was not honored at the host location. Then the dolly wheels were terribly worn and not worth $12.
Miriam B. on
She was very nice. Very prompt and informative. I would definitely recommend this location.
miguel d. on
Great experience
Willie H. on
The dashboard was dirty
Tracee A. on
The per mileage rate is expensive.
steven k. on
Bennie was outstanding. He walked me through all of the paperwork & steps, was pleasant and took his time. He gave me locations for drop off and made the process so simple I think the ease of moving was a lot of his doing.
Renee B. on
Dolly in need of repair
Gregg B. on
Wonderful staff
MICHEAL t. on
Keep doing what you're doing the customer service and their knowledge made it possible for me to get just what I needed at a reasonable price.
Victoria W. on
Everything was perfect
Lee L. on
We were very pleased with the entire staff and would definitely rent from them again!
Michael G. on
The personnel at the location were helpful and friendly.
Robert S. on
Always pleasant.
michael m. on
very nice and polite.
MARGARET O. on
I do not like the trend of reducing costumer service - very disappointing.
Samuel C. on
My experience was excellent. Rented 15 foot truck on internet for 4 hours. Easy in and out. Was perfect for moving heavy furniture across town. Will definitely use again. Reasonably priced.
mona h. on
Nothing. Everything is perfect and so is the Mister that helped me. I just cannot remember his name but he is outstanding. Thank you
Michelle R. on
How do you improve on perfection? Those 2 ladies made it look so easy, I came in, told them what I needed and walked out 10 minutes later with a uhaul pickup waiting for me! I'm from Arizona and I'll recommend them to whoever I can!
DONNA S. on
Service was above and beyond. I had a tree on my house and they helped me sooo much. Cant remember ladies name but she and George were Great.
Donald J. on
The online check in process seemed to be a waste of time as we had to re enter the info when I arrived for pickup. Yes, the trailer was reserved but I took the time to register on line and then we reaccomplished the same when I arrived. Seems redundant. No other online service does this? It appears you need to update your website / computer system.
darren w. on
I was pleasantly surprised how quickly I was greeted and drop off was fast and I was on my way in a matter of minutes
Len B. on
The equipment or u haul that I rented was excellent but the staff at the Government location was the worst, I got over charged and the sales associate advised me not to bring the rental back to that location and I was charged for dropping it off at a different location. Not satisfied !
MATTHEW W. on
Bennie was Great
Matthew B. on
My rep who check me out and the rep who checked me in were both very friendly and funny and would definitely go back.
Tony D. on
With the amount of they had in the store when I got there they done a hella of a job getting me taken care of. I will never go to another u haul but on Government st. Friendly and professional. Highly recommended. Thanks guys. Job well done.
John M. on
Excellent customer service. I always use this location.
Preston B. on
I am disputing a $20 cleaning charge that appears on my receipt. I turned the truck and trailer in last night as instructed by the owner. The truck was left in the same condition that it was in when I picked it up. It also only had half a tank of gas in it when I picked it up, which was very inconvenient. However, I left it with half a tank. Now when I try to call the place, no one is picking up.
Patricia R. on
Employee even stayed a few minutes late on EASTER SUNDAY to accept the truck in. Polite and welcoming.
falon w. on
Make sure they check everything before they rent a truck out and not just give a custumer the key.
Carole Jean W. on
Very friendly and helpful staff.
John H. on
A few items were left in the trailer. Employees were very nice and professional.
sherri s. on
The staff was helpful and friendly.
Larry H. on
Main issue was I visited storage and I noticed massive rat dropping in my unit. When I unloading stuff I noticed some of my stuff was damp from Rat pee. I wouldn't recommend this location at all
MOHSIN S. on
Excellent service
GEORGIA M. on
Great service!
James M. on
The friendliest U-haul employees I've experienced in a long time. I appreciate that.
George D. on
More nicer employees working and (customer service). Make sure the trucks and materials are adequate.
Rose Mary G. on
You need to add to your staff the wait to rent the vehicle is to long. Your company lost three customers because they were tired of waiting
James C. on
The customer service sucks..when I returned what I rented the lady behind the counter was very rude and NOT customer friendly..she didn't have a name tag or a uniform shirt so no name was shown. This was at the Government next door to Whataburger location...I will never use this location again...horrible attitudes
Eugene A. on
Your manager, Benny, was 1st Class. I felt very comfortable in every phase of my dealings with him! Clone this man! He is a BIG asset for your company!
Selena W. on
Great customer service
Eugene A. on
Did not have a large storage room available, after being prearranged.?
PAMELLA T. on
Great staff and customer service
Phyllis G. on
Convenient and very helpful when putting items into storage and closing of the storage when Ino longer needed the unit
Leigh F. on
Your team members called me twice asking me why my storage room was empty. The team member had the wrong number. Totally inefficient and frightening!
pedro l. on
Mr. Leon and all his co workers offer me the most amazing service I ever had super helpful, help me even with advice to where to go in town, will always go there any time I need something to haul