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MAURICE MCustomer Reviews for U-Haul Moving & Storage at The Loop
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service person was rude and the manager also when I explained to them a situation that wasn’t my fault, which was their fault and didn’t want to refund me my money because I didn’t use the truck. If I left, the light went to my location, found out that it wasn’t a ramp and came back. I shouldn’t have been charged
Kanika KService was excellent.
DANIEL RKevin Pocase at the Government St store is a courteous and efficient professional
THOMAS REverything was neat and the Uhaul representative was very professional.
CHRISTOPHER WKEVIN DESERVES A RAISE.
DENNIS MThe truck I had scared me to death.. It needs to go in the shop .. It was sliding brakes act like they didn’t want to stop the Steering wheel act like it’s was doing what it want and the Tranmission act like it was going out .. Never again from this location
JULIE WNothing
WILLIAM SGood drop off
Luis FNA
Kirk WThe staff is very helpful and efficient! Quickly in and out for rental.
CAROL WVery efficient rental and check-in system. Very knowledgeable and professional customer service. Good location (easy to find)
DENNIS BThe only issue I experienced when returning my rental was that the representative from Moss Auto hadn’t noted in the contract that I never received the flat furniture dolly I had originally requested. As a result, when I dropped off the truck, they assumed I had failed to return the dolly. It was simply a miscommunication, but clearer communication would help avoid issues like this in future rentals.
Thomas FThis was the most pleasant rental experience I've had in a long long time. Customer service is not dead here!!! Every person i came in contact with was wonderful. I wish I could remember the young lady's name in store she was wonderful. Employee called in and that place was busy. Watching her with everyone was refreshing and I will use them again.
APRIL BGreat
JESUS OEverything was amazing. No complaints here. Mrs. Katrina was amazing at helping us with our needs. She was very kind and helpful.
CAROLYN MKevin the manager went above and beyond my expectations for service!
Ryan TN/A
Scott HInform customer that you had to switch pick up spots to get him a truck.
TIMOTHY ATruck had no gas in it (on empty) mileage was wrong and service was bad. They need to close this location.
Tara MHave more representatives or cross train employees so that customers aren't waiting for over 15 minutes while the representatives struggle with a cumbersome computer program
ROBERT ACustomer service was fabulous, friendly and helpful.
DENNIS CQuick and professional. Easy.
Timothy RMost apartments have bad Internet access and I was unable to take any photos to upload to you using the app.
WALTER MHave the vehicle filled up with gas. Because I always bring it with more gas than I started with, in essence I'm loosing money
DONALD BEverything was alright 👍
GEORGE BStaff at the office were great. A small mix-up with which truck to take but was cleared up easily. Truck drove great. Recommend this location highly.
Sinead NThe only thing I didn’t like was having to confirm the mileage and tag take those photos of the truck if I ask for person to person check in they should do all of that I understand if I return after closing I do it but if y’all are open it should be a employee
MELODY FThe people in Mobile were wonderful in helping me. The whole trip went great and I appreciate the experience.
ANN MU haul must update the computer system and internet. The system seems to be down lots of the time. I had trouble talking to someone.
VICKI LBo and the Management team went above and beyond to assure that the right equipment I needed was adequate to help meet my needs. I give Bo and this location 5 Stars! 🌟🌟🌟🌟🌟
Bettie DExpert installation! Reasonable cost that was explained accurately and in writing in an email. Could not be happier with this business transaction. Thank you all so much. Y’all are a pleasure to do business with. Anyone should feel confident when dealing with this location. Sincerely James.
James CDrop off was fast and convenient. I was greeted promptly, they were kind and helpful.
DAVID MFew things this time went wrong but no show stoppers. Manager noted things in the trailer that were wrong.
CHARLES RThe staff who waited on me Sunday April 6 was all excellent and when I initially booked my reservation the guy was excellent. But I had a problem with the transporter belt coming a loose from my car tire . When I called the loop store to report the guy rudely told me to call roadside assistance on Tuesday April 8. The roadside and customer people were all excellent. They made me feel valued and care for as a customer. The lady stayed on the phone with me until help arrived . However the transporter issue delayed my trip by six hours and filled me with fright that might car might come off during the trip as I was told it could happen by the first employee at a uhaul in Jackson Mississippi when it first occurred.
MATTIE BUpgrade the equipment
KENNETH SBorh picking up and dropping off was actually enjoyable. Thank you for good customer service.
KATHLEEN T