Customer did not leave a comment.robert C.
U-Haul Moving & Storage at The Loop
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Belinda W.
Customer did not leave a comment.KELLY K.
Great equipment and amazing customer service!!! Would definitely recommend!Terry S.
Customer did not leave a comment.Dawn G.
Prompt check inDAWNISHA M.
Customer did not leave a comment.Dean B.
I wasn't aware of and not offered the unlimited miles package. I was over charged after I questioned the clerk about my contract. He should be retrained because this is unacceptable.Phillip P.
Unbelievable staff, always orderly, friendly and timely!Gary W.
Customer did not leave a comment.ANGELA D.
I know of nothing that needs to be done as Benny will go out of his way to make certain that you receive the very best service. We used this location twice, and have had an excellent experience, thanks to Benny's care of our needs. The last rental did have a small error, but one call to Benny and it was handled in record time, and he called to let us know that he had taken care of this little problem. Thanks for having people, like Benny, as a representative for UHaul.ALAN M.
The service person was not very politeDennis S.
Customer did not leave a comment.ANGELINA N.
Same as pickup. Very friendly and helpful.Sharon K.
Meachanic on duty to solve simple issuesMarvin S.
Everything went perfectlyJoseph C.
Great service.ZACHARY B.
Customer did not leave a comment.Demetrius W.
Make sure the equipment is ready to use before rental.Penny W.
Customer did not leave a comment.Derrick M.
Hire more employees like clerk RicoMaria W.
The gentleman that is the Manager over this location is always very professional and informative. I have now done business here 3+ times because of the we excellent service I receive. Valerie MorganValerie M.
You might want to fire the manager of the store on Gov't Street. We rented a pickup truck, and was planning on using it for 2days. When we got it there was trash in the back, and the fuel level was not full. Also, the tire low pressure indicator was showing low pressure on one tire. I asked the store manager on duty to come look at it, and he refused. I had to take the trash out of the back of the truck myself. Then after driving 4.5 miles we noticed the tire continued to leak, so we drove back to U-haul. At the store, the guy on duty was rude, and did nothing to help us. His reply was "You can return it... that's all I can do". So we returned it..... and he charged me $19 for a truck I was unable to use. So.... you guys rented me a defective truck, refused to check the mileage, fuel level, and tire condition.... then charged me $19. That is unacceptablably poor service. I'm done with your companybeverly B.
Customer did not leave a comment.Angel B.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Robert H. | First Impressions
Excellent atmosphere and attitude. I try to always use this location for several years now.Elsie A B.
Customer did not leave a comment.EDWIN F.
The dude that came and check out my uhaul was awesome!Taylor A.
Customer did not leave a comment.ALEXIS M.
Customer did not leave a comment.Shermyl H.
Customer service agent was ready to receive the drop off and park the trailer to make ready for the next rental.Edward T.
Customer did not leave a comment.Malcolm Y.
Customer did not leave a comment.charity A.
Customer did not leave a comment.JOHN M.
The staff was very friendly , knowledgeable and quickReginald W.
Customer did not leave a comment.David N.
Stay SafeStacey H.
The guy that helped me drop it off was so nice and helpful and I would recommend this location to anyone!Rebecca M.
Keep up the good workJonathan K.
I was never contacted about what i was charged and the truck was in such bad shape I could hardly keep it on the road....they could have emailed me my final charges after I dropped off the truck after hours.Frederick L.
Customer did not leave a comment.YKETTA M.
Customer did not leave a comment.Jennifer M.
I got a crappy truck. It rode and drove like crap. The doors where hard to close.Angela C.
Customer did not leave a comment.Jose R.
Outstanding customer service! Process was quick and easy, employees were friendly and helpful, and equipment was cleaned and ready to drive.Temitshia B.
Customer did not leave a comment.Tim L.
Customer did not leave a comment.Lakia A.
Your employee James was excellent. So nice to work with.deborah R.
Great customer serviceCLEOPHAS J.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.Marvin T.
Customer did not leave a comment.Jasmin M.
Great servicecourtney S.
Customer did not leave a comment.kathileen S.
Customer did not leave a comment.Audrey K.
Perfect in every way!Monique B.
Customer did not leave a comment.Herman W.
Customer did not leave a comment.Albert H.
Customer did not leave a comment.Ava S.
Customer did not leave a comment.Richard S. | Overall Experience
Truck was dirty, had a flat tire and had something wrong with the front end. I need another one next weekend and I hope I don't get that one again.David P.
Just make sure the battery is good. Will use again. Good customer service. Thank you.ALISON J.
The ppl n customer service is great!!!erskine W.
Bennie Bendross was the best!! Highly recommend you bring your vehicle here to have a hitch and wiring done.Shea P.
Customer did not leave a comment.LATOYA W.
Customer did not leave a comment.Noah F.
Customer did not leave a comment.Lashundra W.
Customer did not leave a comment.Betty C.
The location that I initially reserved a truck (10 foot) was changed to another location for a 15' truck. (Hoods) I called at 10:00 am to verify a 5:00 pm pickup. All good. When we got there they had no trucks. They sent us to Airport & I65 Service Road and they had no trucks available for the time we needed. They sent us to Government St. and they only had a 26' truck for the period we needed. They agreed to rent at the same $19.99 rate but added .30 cents per mile. This actually ended up costing us $72 plus $19 gas. THIS IS OUTRAGEOUS!!! We could never get someone on the phone to help us after Hoods didn't have a truck when reserved.charles B.
Customer did not leave a comment.Dylan P.
Customer did not leave a comment.Jason O.
It was a nice experience.willie M.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.willie S.
Clean storage unit, helpful staff. Central computers down, staff had to use personal cell phone to check me inRichard S.
I brought the truck earlier I did not keep it all day I was not given a refund back to my checking account when I got it was full of gas and when I returned it it was all gasstanley W.
Customer did not leave a comment.Ruthann M.
The workers were great. The online pick up was terrible!! Waited in the rain for 20 minsKelsey S.
Customer did not leave a comment.Eric C.
Customer did not leave a comment.Alba T.
Customer did not leave a comment.vesta M.
The unit I had the ball joints have NEVER been greased you can tell this by the plug that's still in the bottom of the joint and the returnability is non-existent. Also when you press the gas pedal the unit makes a tearable noise coming from the engine compartment. And it's not a belt almost like an exhaust leak. A kind of Squall noise.Bryan S.
I had an outside unit. It could use more lights on the outside units.Janet W. | Overall Experience
I have a question why $56.20 still being held on my card and I paid 109.00april C.
The customer service was horrible ask for 24-hour rental and was given a 6 hour rental called in to see if there was anything that could be done about it once I left and I was hung up on and was pretty much called that lie because they said I didn't ask for a 24 hour but the rate paid was a 24-hour rental anywayRAYMON B.
Customer did not leave a comment.Donald M.
Service and staff were great. Friendly and quick process at checkout and return.Charles J.
Customer did not leave a comment.daniel S.
Customer did not leave a comment.Aftenatill H.
Customer did not leave a comment.loree M.
Request the customer inspect the vehicle & equipment before leavingBrenda G.
The interior of the trailer was filthy. I did not find that out until we started loading. Anything that touched the interior walls was soiled.robert A.
The manager was courteous and professional. Fast service.jerry W.
Great customer service and willingness to help!!!!!Whitney H.
Truck was in rough shape, but got job done for in town move. Staff was courteous, but signed out a truck they could not find key for initially. Also, credit card swipe machine was offline, so staff had to manually enter.Jim K.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.aaron D.
Customer did not leave a comment.PHILIP M.
Customer did not leave a comment.JOSEPH F.
Customer did not leave a comment.Fenton S.
Customer did not leave a comment.Jasmine T.
Staff Very HELPFUL and made sure my needs were addressedVictoria P. | First Impressions
Bennie was outstanding when we interacted with him. Excellent facility and staffbrenda e. | Overall Experience
Customer did not leave a comment.brenda e. | First Impressions
The staff was very prompt and niceTamila B. | Overall Experience
Customer did not leave a comment.Hubert C. | Overall Experience
Horrible Bennie need 2 be fired, Chad as well... Rachal never returned my calls... I think the location is comfortable doing what they want verses Uhaul requirements... Bennie told me i still old himGlenda W. | Overall Experience
@ this location i have experienced the worst customer service, from Owner Bennie n others I was ignored for over 30days by Marketing President, my items was ruined in Climate Control unit, & Rachal diGlenda W. | First Impressions
Mr. James and Ms Tisha was very polite, professional and informative when dealing with them. Thanks to their knowledge and understanding of my situation our use of your services was flawless. Thankstherresitta H. | Overall Experience
Everyone was very friendly and helpfulTammy H. | First Impressions
Great experiencemiguel d. | Overall Experience
Service was above and beyond. I had a tree on my house and they helped me sooo much. Cant remember ladies name but she and George were Great.DONNA S. | First Impressions
Main issue was I visited storage and I noticed massive rat dropping in my unit. When I unloading stuff I noticed some of my stuff was damp from Rat pee. I wouldn't recommend this location at allLarry H. | Overall Experience
Your manager, Benny, was 1st Class. I felt very comfortable in every phase of my dealings with him! Clone this man! He is a BIG asset for your company!Eugene A. | Overall Experience
Great customer serviceSelena W. | Overall Experience
Did not have a large storage room available, after being prearranged.?Eugene A. | First Impressions
Great staff and customer servicePAMELLA T. | Overall Experience
Convenient and very helpful when putting items into storage and closing of the storage when Ino longer needed the unitPhyllis G. | Overall Experience
Your team members called me twice asking me why my storage room was empty. The team member had the wrong number. Totally inefficient and frightening!Leigh F. | Overall Experience
Mr. Leon and all his co workers offer me the most amazing service I ever had super helpful, help me even with advice to where to go in town, will always go there any time I need something to haulpedro l. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!