Customer Reviews for U-Haul Moving & Storage at The Loop

2808 reviews

2507 Government St   Mobile, AL 36606
(Next door to the Greyhound Bus Station and Whataburger)

(251) 476-6548

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(251) 476-6548

2507 Government St
Mobile, AL 36606
(Next door to the Greyhound Bus Station and Whataburger)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Patricia P. 
Rating:
5.0

Very polite and courteous l.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

rongeletta H. 
Rating:
1.0

The worst they've over charged me by$300.00 have some thugs checking in the trucks in the morning and over charging your cards and very niggeriously speaking to you and can't add and subtact. My bill had to be adjusted 4x

Kevin J. 
Rating:
4.0

Customer did not leave a comment.

ires H. 
Rating:
4.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Have a UHaul branch in Lucedale MS open Saturdays.

JENNIFER S. 
Rating:
5.0

I was charged for gas when I returned the truck with the same amount of gas from where I picked it up

Terrance B. 
Rating:
4.0

Everything is old and beat up. It all works though. I got double charged so will see if it gets corrected.

Joshua W. 
Rating:
5.0

I didn't receive the announced $25 for folding the pads and sweeping

MARCELO B. 
Rating:
5.0

Great service but there was a strange odor in the shop.

Garrick B. 
Rating:
5.0

Customer did not leave a comment.

Bertram N. 
Rating:
5.0

Customer did not leave a comment.

Hill B. 
Rating:
5.0

Customer did not leave a comment.

Rick F. 
Rating:
5.0

Customer did not leave a comment.

Hill B. 
Rating:
5.0

They were very polite and professional.

KATRINA M. 
Rating:
5.0

Customer did not leave a comment.

KAREN D. 
Rating:
4.0

Mr. Bennie Bendross met and exceeded all my expectations. In addition to a truck rental, I also needed a storage unit which he showed to me personally. Mr. Bendross is a class act and I will do business with him again.

John T. 
Rating:
4.0

The Manager was Excellent with repairing the issues I had on the rental. Mr. Bennie did a great job in repairing and understanding the value of great customer service. Thanks Mr. Lee

Kenneth L. 
Rating:
5.0

Great team work!

Loreta d.  |  First Impressions 
Rating:
5.0

Everything was great! The pickup truck I rented was perfect for what I needed. I think it was brand new too. It was very clean inside, and road like a luxury automobile. Made me want a new truck and I'm not a truck guy. Thanks so much.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

RASKING S. 
Rating:
1.0

Customer did not leave a comment.

Sonja Y. 
Rating:
4.0

Customer did not leave a comment.

sean T. 
Rating:
4.0

Customer did not leave a comment.

KURTISTA W. 
Rating:
5.0

Customer did not leave a comment.

STARLA J. 
Rating:
5.0

Trailer drop off was easy and smooth. I think the agents name is Bennie. He was great.

BRUCE W. 
Rating:
5.0

Customer did not leave a comment.

Tori B. 
Rating:
3.0

Customer did not leave a comment.

Dominic W. 
Rating:
4.0

Nice folks

Christina J.  |  Overall Experience 
Rating:
5.0

Consistently excellent service from James, Ladarias, Bennie, Tanisha. Always friendly, helpful, respectful, grateful. I have observed how they treat other customers,, too.. Clean, neat grounds, facility, and equipment. Closer facilities to my home but I like going to Government Blvd facility in Mobile, AL. Thank you!! Treat them well if you go.

Regnialdo G. 
Rating:
1.0

Switched 3 trucks that had issues for the one way trip I needed had to return after driving 10 miles and couldn't get the correct refund

Derek J. 
Rating:
5.0

The guy she worked there were super friendly and super helpful! I wouldn't change a thing.

MELISSA A. 
Rating:
5.0

Customer did not leave a comment.

Claudette P. 
Rating:
4.0

We were very pleased with this Uhaul storage facility.

Linda T.  |  Overall Experience 
Rating:
5.0

The representative was very helpful and nice

Creola C. 
Rating:
5.0

All went smoothly, pick up and drop off.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

keith B. 
Rating:
4.0

Customer did not leave a comment.

Tinsley G. 
Rating:
5.0

The experience of moving back home to Mobile, AL was made so stress-free by the staff in Savannah, Georgia and Mobile, AL. The professionalism and courteous service that was extended to me was superb and I will gladly recommend Uhaul to my friends and relatives. Thank you again for your service.

Naomi S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELONY M. 
Rating:
1.0

Uhual charger us more and did not reimburse

Yelijha D. 
Rating:
5.0

Amazing staff! Very helpful and timely!

Kasey C. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

Kay M. 
Rating:
4.0

Customer did not leave a comment.

Desiree S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Service was quick and very good. Thanks for the experience.

Ralph L. 
Rating:
4.0

Customer did not leave a comment.

GLEN B. 
Rating:
5.0

Excellent service and quick.

Deborah C. 
Rating:
4.0

Very friendly and professional staff at this location.

Jamie B. 
Rating:
1.0

Worst customer service and treatment I've endured from a business in my life! I'll never go back to this location!!

JASMYNE A. 
Rating:
5.0

Great Job

ARTHUR T. 
Rating:
3.0

Truck had worn out shocks and bushings were split and broken. Front end alignment was so bad, truck pulled hard to the right, and front right tire was significantly worn along outer edges, presenting a safety issue. It took 6 hours to get truck due to poor Uhaul system, but pick up location figured out a work around.

Ryan M. 
Rating:
3.0

Hire employees who don't mind being at least a little understanding when UHaul screws up - BIG TIME. UHaul needs to create & implement a process to allow Customers who've already gone thru the online check-in process to get the equipment that is immediately available - even when your 'system' is down. Paper still works. Customers might also be trusted more. UHaul does have credit card info at that point. It cost me ~$150 extra (hotel, meals, etc) to wait an extra day for equipment that was available for use the whole time.

Daniel K. 
Rating:
3.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

Terri G. 
Rating:
5.0

Customer did not leave a comment.

Erik E. 
Rating:
4.0

Excellent customer service. Good equipment and easy to get in and out with whatever you need. Recommend to anyone. Definitely will use thsn again!

Jamie H. 
Rating:
2.0

Personnel/employees were not at all professional or pleasant. They were not good communicators and did not represent your company satisfactorily.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Shermekka S. 
Rating:
3.0

Easy to find I do not like the ‘pick up my truck' section

Rachel P. 
Rating:
5.0

Customer did not leave a comment.

Jobie A. 
Rating:
5.0

Customer service was awesome!!!!

Jeremiah T. 
Rating:
5.0

None... the help was friendly and quick! Very polite and accommodating.

Georgie H. 
Rating:
4.0

Customer did not leave a comment.

RODRICK J. 
Rating:
5.0

Customer did not leave a comment.

Eugene P. 
Rating:
5.0

Customer did not leave a comment.

Carey B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
1.0

No customer whatsoever.. I walked in and acknowledged and greeted the general manager... and he ignored me... didn't acknowledge me... Then he proceeded me to come to another register..I also purchased mattresses cover for my bed and did not receive it...

Tamika H. 
Rating:
4.0

My only concern was the tires did not look safe. I had to put air in the drivers side front and this required going to a truck stop. Other than that it was fine.

william F. 
Rating:
5.0

Great employees and service.

NOAH H. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Nothing

Dominic J. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

Alida Nicole L. 
Rating:
2.0

Put the right amount gas instead of lying and making people put more in it and clean the truck. The wheel was sticky..

MELANIE H. 
Rating:
2.0

Customer did not leave a comment.

quortia B. 
Rating:
5.0

Everyone was very nice

TANYA B. 
Rating:
5.0

Customer did not leave a comment.

Eugene P. 
Rating:
5.0

Customer did not leave a comment.

Jane R. 
Rating:
4.0

Customer did not leave a comment.

Frank G. 
Rating:
1.0

We reserved a uhaul online one location in mobile they sent us to wilson rd in pritchard where the owner was not there did not leave keys and was on an errand and would not be back for 30 mins and was very rude. We went back to the springhill location and they didnt have a truck that was just for one way and they sent us to govt street where they over charged us and didnt fullfil the reservations we had and rented us a truck as if we waked in off the street. So when i got to the drop off location they fixed the double reservation or that would have been an issue i would have never known about. Very dis satiafied and wont use uhaul again.

Mica M. 
Rating:
2.0

When there is an active dispute on a damage claim, evidence should be presented of the undamaged vehicle the moment before it was handed over. I have requested this evidence and have explained at length to the manager responsible for providing this the reasons I believe there was not adequate time for an inspection, for sure no time for a cleaning. I was returning faulty piece of equipment and was being treated as a problem when the vehicle I was given pulled on the lot to be returned. To my memory, there were only a couple of moments between the last customer handing in the keys until they were placed in my hand. I drove the working vehicle for 24 hours and I do not remember hitting anything! Let alone anything that would make a damage claim. I am an attentive driving small business owner painfully aware of details that would cost me further, and painfully honest. All I ask is for honesty in return by showing the evidence of the pictures taken just before I got the truck. The problem I see is the manager I am dealing with would be the same one responsible to have taken those pictures, and was the one who made the equipment return more like an altercation than a professional exchange. I have given this manager 7 days to reply and find it EXTREMELY unprofessional that he has not. I dont know that this life long Uhauler will ever return to business at any location after this ordeal.

Micah P. 
Rating:
1.0

Customer did not leave a comment.

Dylan C. 
Rating:
4.0

Customer did not leave a comment.

Frank G. 
Rating:
1.0

The staff here were rude and dismissive. One girl was on her cell phone and kept holding her hand up to tell me to hold on. Others wore bedroom slippers. They were unprofessional and disrespectful.

Maggie M. 
Rating:
3.0

N/A

Shandi L. 
Rating:
5.0

Customer did not leave a comment.

Ashley K. 
Rating:
1.0

Customer did not leave a comment.

Dylan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tierra H. 
Rating:
5.0

Customer did not leave a comment.

Effie B. 
Rating:
5.0

Customer did not leave a comment.

Jimmie M. 
Rating:
5.0

Customer did not leave a comment.

glen V. 
Rating:
2.0

The clerk that waited on me failed to inform me of many things. (i.e., I was not told that I have to take pictures of anything). He mentioned check the mileage, but never made it clear that I'd get information to my phone or any of this. When I returned the equipment there was some big mix up concerning the mileage an they were not able to figure it out after I waited almost 30 minutes for them to get that correct, only to be told that they would fix it later and send me the information. No happy with this service at all.

David F. 
Rating:
3.0

Although professional, for the most part, the staff doesn't seem to be happy to help you. They are all business but not friendly or seem appreciative that you choose their location. Due to circumstances beyond my control, I had the extend my lease several times. They were very accommodating in that respect.

Keith C. 
Rating:
3.0

Customer did not leave a comment.

Terri W. 
Rating:
5.0

Front end shook so bad I was scared to drive over 45 mph. When returned truck I told associates and they were super nice about apologizing and made the horrible driving experience better knowing they were concerned

Gwendolyn P. 
Rating:
4.0

I was told one price upon drop-off and a different amount was charged to my debit card.

DAVID R. 
Rating:
5.0

The employees great and very helpful and respectful very great staff of employees and will be using storage and moving service in future

Eddie T.  |  Overall Experience 
Rating:
5.0

Great customer service. Very quick an easy online reservation and check in. I was in and out within 5 minutes.

Charles E. 
Rating:
5.0

This is my location I use all the time your employees are all ways nice and happy to wait on your needs. I wouldn't go know where else but at my uhaul location. Thanks again in my need. Michael moore

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS C. 
Rating:
3.0

Customer did not leave a comment.

Lashasta S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
5.0

I had an outside unit. It could use more lights on the outside units.

Janet W.  |  Overall Experience 
Rating:
5.0

Staff Very HELPFUL and made sure my needs were addressed

Victoria P.  |  First Impressions 
Rating:
5.0

Bennie was outstanding when we interacted with him. Excellent facility and staff

brenda e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda e.  |  First Impressions 
Rating:
5.0

The staff was very prompt and nice

Tamila B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hubert C.  |  Overall Experience 
Rating:
1.0

Horrible Bennie need 2 be fired, Chad as well... Rachal never returned my calls... I think the location is comfortable doing what they want verses Uhaul requirements... Bennie told me i still old him

Glenda W.  |  Overall Experience 
Rating:
1.0

@ this location i have experienced the worst customer service, from Owner Bennie n others I was ignored for over 30days by Marketing President, my items was ruined in Climate Control unit, & Rachal di

Glenda W.  |  First Impressions 
Rating:
5.0

Mr. James and Ms Tisha was very polite, professional and informative when dealing with them. Thanks to their knowledge and understanding of my situation our use of your services was flawless. Thanks

therresitta H.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful

Tammy H.  |  First Impressions 
Rating:
5.0

Great experience

miguel d.  |  Overall Experience 
Rating:
5.0

Service was above and beyond. I had a tree on my house and they helped me sooo much. Cant remember ladies name but she and George were Great.

DONNA S.  |  First Impressions 
Rating:
1.0

Main issue was I visited storage and I noticed massive rat dropping in my unit. When I unloading stuff I noticed some of my stuff was damp from Rat pee. I wouldn't recommend this location at all

Larry H.  |  Overall Experience 
Rating:
5.0

Your manager, Benny, was 1st Class. I felt very comfortable in every phase of my dealings with him! Clone this man! He is a BIG asset for your company!

Eugene A.  |  Overall Experience 
Rating:
4.0

Great customer service

Selena W.  |  Overall Experience 
Rating:
3.0

Did not have a large storage room available, after being prearranged.?

Eugene A.  |  First Impressions 
No reviews have been submitted for this location.

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