Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kelvin and his staff friendly during my rental months. Thank you all for what you do.
SHELEATHY M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HEATHER H
Rating:
5.0
Thank U very much !!
CB
CATHY B
Rating:
5.0
Pick up/Drop off was fast, easy, courteous and friendly!
RONALD G
Rating:
4.0
The woman who helped me get my truck hooked up to the Uhaul wasn’t that friendly. A man helped me at the counter and told me he’d meet me out at the trailers but she came instead. She didn’t appear to want to help me.
FRANCES K
Rating:
5.0
Customer service was very cordial and professional. 👍
DANNY D
Rating:
4.0
Customer did not leave a comment.
Dearis W
|
Overall Experience
Rating:
1.0
Truck broke down. Stranded for 12 hours. Promised call from management which have not received.
KENNETH W
Rating:
5.0
Continue what your doing.
MICHAEL L
Rating:
1.0
The price for mileage is too high. The gas portion on the receipt is misleading. I filled the tank to where the line was on the receipt & was told by the associate I would be charged an additional 17.00 . Had to go get more gas. The female associate had an attitude upon return. U-Haul should give a small diiscount if the truck is returned the same day. I paid a total of 196.00 for a 7hr rental. I would not recommend u-haul & it’s likely that I’ll never use the company again.
NEDRA S
Rating:
5.0
Customer did not leave a comment.
SHAKAYLA C
Rating:
3.0
Customer did not leave a comment.
Bruce B
Rating:
5.0
Customer did not leave a comment.
MICHAEL M
Rating:
5.0
Customer did not leave a comment.
MAURICE M
Rating:
4.0
Customer did not leave a comment.
PHILLIP P
Rating:
4.0
Customer did not leave a comment.
WESLEY H
Rating:
5.0
Customer did not leave a comment.
KRISTIL M
Rating:
3.0
no lock was in the storage I paid for it and the storage was open all night and the key doesn’t work
MARIA C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RICHARD F
Rating:
4.0
Customer did not leave a comment.
JESSE B
Rating:
1.0
The customer service person was rude and the manager also when I explained to them a situation that wasn’t my fault, which was their fault and didn’t want to refund me my money because I didn’t use the truck. If I left, the light went to my location, found out that it wasn’t a ramp and came back. I shouldn’t have been charged
Kanika K
Rating:
5.0
Customer did not leave a comment.
DAPHNE A
Rating:
4.0
Customer did not leave a comment.
RICHARD K
Rating:
5.0
Customer did not leave a comment.
WILLIAM S
Rating:
5.0
Service was excellent.
DANIEL R
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
Rating:
5.0
Customer did not leave a comment.
Dearis W
|
First Impressions
Rating:
5.0
Kevin Pocase at the Government St store is a courteous and efficient professional
THOMAS R
Rating:
5.0
Everything was neat and the Uhaul representative was very professional.
CHRISTOPHER W
Rating:
5.0
Customer did not leave a comment.
JARROD R
Rating:
5.0
KEVIN DESERVES A RAISE.
DENNIS M
Rating:
5.0
Customer did not leave a comment.
CLINTON B
Rating:
1.0
The truck I had scared me to death.. It needs to go in the shop .. It was sliding brakes act like they didn’t want to stop the Steering wheel act like it’s was doing what it want and the Tranmission act like it was going out .. Never again from this location
JULIE W
Rating:
4.0
Customer did not leave a comment.
Belinda P
Rating:
5.0
Customer did not leave a comment.
ASIA M
Rating:
5.0
Nothing
WILLIAM S
Rating:
5.0
Good drop off
Luis F
Rating:
5.0
Everyone there was pleasant and helpful. I truly appreciated them considering that I was new to the area and brought my child there for college. Thanks for the help, great job
Latonya R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allie S
Rating:
5.0
Customer did not leave a comment.
Michael L
Rating:
5.0
Customer did not leave a comment.
ASHLEY H
Rating:
5.0
NA
Kirk W
Rating:
5.0
Customer did not leave a comment.
CHANTEL P
Rating:
5.0
The staff is very helpful and efficient! Quickly in and out for rental.
CAROL W
Rating:
5.0
Very efficient rental and check-in system.
Very knowledgeable and professional customer service.
Good location (easy to find)
DENNIS B
Rating:
4.0
The only issue I experienced when returning my rental was that the representative from Moss Auto hadn’t noted in the contract that I never received the flat furniture dolly I had originally requested. As a result, when I dropped off the truck, they assumed I had failed to return the dolly. It was simply a miscommunication, but clearer communication would help avoid issues like this in future rentals.
Thomas F
Rating:
5.0
Customer did not leave a comment.
ANGELA H
Rating:
4.0
Customer did not leave a comment.
FAITH W
Rating:
2.0
The doors are my unit is in very tight space with the dumpster it was very hard for me to put my belongings inside my storage unit. When I said something about it staff was completely rude
Kelli S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL M
Rating:
5.0
Customer did not leave a comment.
ANGIE E
|
First Impressions
Rating:
4.0
This was the most pleasant rental experience I've had in a long long time. Customer service is not dead here!!! Every person i came in contact with was wonderful. I wish I could remember the young lady's name in store she was wonderful. Employee called in and that place was busy. Watching her with everyone was refreshing and I will use them again.
APRIL B
Rating:
4.0
Customer did not leave a comment.
SHONQUAYLE C
Rating:
5.0
Great
JESUS O
Rating:
5.0
Great place for storage especially the indoor units with climate control. I still have my unit . Still waiting on my processing of my paperwork for my new home. Great customer service 🙏🏽😊😊
CAROLYN P
|
First Impressions
Rating:
5.0
Everything was amazing. No complaints here. Mrs. Katrina was amazing at helping us with our needs. She was very kind and helpful.
CAROLYN M
Rating:
5.0
Customer did not leave a comment.
CAROL W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SCOTT B
Rating:
5.0
Customer did not leave a comment.
CHERYL S
Rating:
5.0
Customer did not leave a comment.
LESLIE W
Rating:
5.0
Kevin the manager went above and beyond my expectations for service!
Ryan T
Rating:
5.0
Customer did not leave a comment.
ALLEN C
Rating:
5.0
Customer did not leave a comment.
MITCHELL M
Rating:
5.0
Customer did not leave a comment.
BRANDON P
Rating:
5.0
Customer did not leave a comment.
STEPHEN A
Rating:
5.0
N/A
Scott H
Rating:
5.0
Inform customer that you had to switch pick up spots to get him a truck.
TIMOTHY A
Rating:
1.0
Truck had no gas in it (on empty) mileage was wrong and service was bad. They need to close this location.
Tara M
Rating:
5.0
Have more representatives or cross train employees so that customers aren't waiting for over 15 minutes while the representatives struggle with a cumbersome computer program
ROBERT A
Rating:
5.0
Customer service was fabulous, friendly and helpful.
DENNIS C
Rating:
5.0
Quick and professional. Easy.
Timothy R
Rating:
5.0
Most apartments have bad Internet access and I was unable to take any photos to upload to you using the app.
WALTER M
Rating:
3.0
Customer did not leave a comment.
Nathan M
Rating:
5.0
Customer did not leave a comment.
Justin W
Rating:
5.0
Customer did not leave a comment.
Nicholas V
Rating:
5.0
Overall the facility was safe,there were no pest problems in climate control. The team members was nice and professional.and the highlight of my experience, was the general manager Mr Kevin. A people's person, friendly, and genuinely cares for each customer at Uhaul!
basheba c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kirk O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doris H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelly G
Rating:
4.0
Have the vehicle filled up with gas. Because I always bring it with more gas than I started with, in essence I'm loosing money
DONALD B
Rating:
4.0
Everything was alright 👍
GEORGE B
Rating:
5.0
Customer did not leave a comment.
CHARLES M
Rating:
5.0
Customer did not leave a comment.
EVAN H
Rating:
5.0
Staff at the office were great. A small mix-up with which truck to take but was cleared up easily. Truck drove great. Recommend this location highly.
Sinead N
Rating:
5.0
Customer did not leave a comment.
james h
Rating:
5.0
The only thing I didn’t like was having to confirm the mileage and tag take those photos of the truck if I ask for person to person check in they should do all of that I understand if I return after closing I do it but if y’all are open it should be a employee
MELODY F
Rating:
4.0
Customer did not leave a comment.
CURTRA W
Rating:
3.0
Customer did not leave a comment.
PEGGY W
Rating:
5.0
Customer did not leave a comment.
Kelton P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELIZABETH R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GEORGE R
Rating:
3.0
Customer did not leave a comment.
DAVID F
Rating:
5.0
Customer did not leave a comment.
DAVID B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DAVID H
Rating:
4.0
Customer did not leave a comment.
BARB N
Rating:
5.0
Customer did not leave a comment.
JULIUS B
Rating:
5.0
The people in Mobile were wonderful in helping me.
The whole trip went great and I appreciate the experience.
ANN M
Rating:
5.0
Customer did not leave a comment.
DEL M
Rating:
5.0
U haul must update the computer system and internet. The system seems to be down lots of the time. I had trouble talking to someone.
VICKI L
Rating:
5.0
Bo and the Management team went above and beyond to assure that the right equipment I needed was adequate to help meet my needs.
I give Bo and this location 5 Stars! 🌟🌟🌟🌟🌟
Bettie D
Rating:
5.0
Customer did not leave a comment.
STEPHEN R
Rating:
5.0
Customer did not leave a comment.
Hannah J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DARRYL B
Rating:
5.0
Customer did not leave a comment.
MICHAEL M
Rating:
5.0
Customer did not leave a comment.
DAVID M
Rating:
4.0
Customer did not leave a comment.
ALTON J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEYTON H
Rating:
5.0
Customer did not leave a comment.
SHALEEL B
Rating:
4.0
Customer did not leave a comment.
ROSA P
Rating:
5.0
Customer did not leave a comment.
Kevin W
Rating:
5.0
Expert installation! Reasonable cost that was explained accurately and in writing in an email. Could not be happier with this business transaction. Thank you all so much. Y’all are a pleasure to do business with. Anyone should feel confident when dealing with this location. Sincerely James.
James C
Rating:
5.0
Customer did not leave a comment.
Morgan H
Rating:
5.0
Drop off was fast and convenient. I was greeted promptly, they were kind and helpful.
DAVID M
Rating:
5.0
Customer did not leave a comment.
JUSTIN K
Rating:
5.0
Customer did not leave a comment.
WALLACE G
Rating:
5.0
Customer did not leave a comment.
NINA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelton P
|
First Impressions
Rating:
4.0
Few things this time went wrong but no show stoppers. Manager noted things in the trailer that were wrong.
CHARLES R
Rating:
5.0
Customer did not leave a comment.
PHILIP T
Rating:
4.0
Customer did not leave a comment.
Amber M
|
Overall Experience
Rating:
5.0
Kevin the manager of the units or is it exceptional and has capability of providing rendered assistance throughout facility at any given time
ronald p
|
Overall Experience
Rating:
5.0
I had a great experience from start to finish. I highly recommend this place. Kudos to Kevin and the staff, very friendly, caring and knowledgeable. They take care of their customers. Thank You So Much!!!
AMETHYIA R
|
First Impressions
Rating:
5.0
I highly recommend Uhaul at the Loop to someone looking for friendly staff and a clean facility!
Uylessia F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
NICHOLE H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DESDAMONIA P
|
Overall Experience
Rating:
4.0
I look forward to the service rendered
JANICE M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kathleen J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Mike J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DALE Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JESSICA M
|
First Impressions
Rating:
5.0
Thanks a Bunch,
Evita Davis
EVITA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Malcolm B
|
Overall Experience
Rating:
5.0
Bobbi was very helpful at the Loop location. Thanks so very much, I will highly recommend U-haul.
Jasmine B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LISA J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mechelle S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RUDARFUS W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacquelyn K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kyle E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
FRANK P
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Dylan B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEJA T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JULIE B
|
Overall Experience
Rating:
5.0
Staff was excellent but hours on Sunday morning could have been a little better
Gaila R
|
Overall Experience
Rating:
5.0
Thank you. Just what I need. I will let other know
Mary S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
joseph h
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alison A
|
First Impressions
Rating:
5.0
Vey clean , great customer service …. The management is the bomb . The worker is extremely knowledgeable and excellent
TERRI P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
mary b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David L
|
First Impressions
Rating:
5.0
Great service
Luis M
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Alexander K
|
Online Move In
Rating:
5.0
Thank you Kevin
Jennifer S
|
Overall Experience
Rating:
4.0
I tried to get help to move in through the app but I couldn’t.
Luis M
|
Online Move In
Rating:
5.0
The staff is great and very helpful
Lauren D
|
Overall Experience
Rating:
5.0
Kevin was very helpful and patient!
FERICKA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FERICKA S
|
First Impressions
Rating:
5.0
No complaints
Mary S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Janel G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TAMEKA E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KIARA W
|
Overall Experience
Rating:
5.0
Awesome customer service. Over the phone and in person. They cared for my every need. And very friendly. It is a blessing you have employees that are people person friendly. Everything that you need to make your move so much easier was there to purchase. Thank you for all that you do. Min. Celeste Patrick
Celeste P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Laquanta J
|
First Impressions
Rating:
3.0
I didn’t like the fact that I could not get the bigger unit as it is the same price I’m paying now due to not being able to access that unit the hours was not available. That was very inconvenient and my items are stuffed and I will not be able to get into the unit to get anything for me or my kids while in storage.
ZSAQUEZ T
|
First Impressions
Rating:
5.0
Kevin Pocase's customer service was outstanding. He went above and beyond to make sure l was satisfied with the service.
RENITA F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FRANK B
|
First Impressions
Rating:
3.0
I wasn’t given any lock for my storage 🙁
ANGEL W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUAN D
|
Overall Experience
Rating:
5.0
I has been a pleasure working with you guys,
I want to thank you for all that you have done for us
Thank you
Nancy K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ossie Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James D
|
Overall Experience
Rating:
5.0
Great staff at this location. Wonderful asset for your company.
JAMES D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brianna B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cathy W
|
Overall Experience
Rating:
5.0
Kevin Pocase was extremely helpful and would recommend to others looking for a great storage unit
Larry S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONIA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Regina M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vanessa T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KENNETH M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LACEY S
|
Overall Experience
Rating:
5.0
Kevin Pocase is an asset to your company…He is a fine young man & manager…Thank you…
Edwina C
|
Overall Experience
Rating:
5.0
Kevin and staff are awesome! I wish we could get that great of service EVERYWHERE else . Seriously- they make my life easy- we are a military family and they really took care of us.
Erin D
|
First Impressions
Rating:
5.0
Love it
RICKEY H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DONALD P
|
Overall Experience
Rating:
5.0
Kevin at the front desk was very knowledgeable about the company and shared with us the owner’s philanthropic achievements. I will definitely use them again if needed. ✝️❤️🙏
cynthia c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KIMBERLY M
|
First Impressions
Rating:
5.0
Kevin Pocase was so helpful. He went above and beyond and I greatly appreciate him.
Derlene J
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Matthew M
|
Overall Experience
Rating:
5.0
The staff was friendly courtesy and helpful I will recommend them to a friend or neighbor
Mary w
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kalaijha L
|
Overall Experience
Rating:
5.0
Convenient location. Updated modern security features. Great staff.
Katherine B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jocelyn B
|
Overall Experience
Rating:
5.0
Kevin is amazing and helpful
TIFFANY M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vanessa C
|
First Impressions
Rating:
3.0
The access was not available at 6:45pm, despite hours being listed until 10. The office closed a few minutes early, as well, as I was unable to go into the office at 6:50 for help.
Staff were friendly.
Kristine A
|
First Impressions
Rating:
5.0
The staff at this location on Government Street in Mobile Alabama are A-1. 5 stars
Marion C
|
Overall Experience
Rating:
4.0
Other than too high price I'm pleased with service
belinda k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin P
|
Overall Experience
Rating:
5.0
I’ll just say I wouldn’t use anyone else to move and store. Service is great equipment is great and prices are reasonable and way better than the competition
Raul H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EBONI M
|
Overall Experience
Rating:
4.0
Kevin needs help, some days hecc be was the only person, but he was awesome
DARRELL E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacquelyn K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
charles m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doris P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yvett M
|
Overall Experience
Rating:
2.0
Lack of communication
Tracy W
|
First Impressions
Rating:
4.0
The staff was great! Especially Evelyn (I hope I got her name right), she was super helpful!.
Karen T
|
First Impressions
Rating:
5.0
Kevin is a fantastic manager. He is simply the best at solving problems with a sense of humor and expediency. He’s been dealing with the A/C situation at the Government Street (secondary) location and that hasn’t been easy. He’s made my life very easy with moving and getting stuff done.
He needs a raise. He’s great.
Eric G
ERIC G
|
Overall Experience
Rating:
5.0
The manager, Mr. Pocase was always smiling and seemed to be in a great mood- as were the other clerks but I don’t recall their names
The unit was clean and I had no issues with the climate control.
ANGELA T
|
Overall Experience
Rating:
4.0
When it comes to relocating...
Uhaul is your best option because of the rates and the staff willingness to help. Customer service is above and beyond. Team that worked with me at the government st. location in Mobile, AL. are hard working , reliable and as far as customer service it is above and beyond.
JENNIFER W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NEISEE A
|
First Impressions
Rating:
4.0
Hours posted on sign outside facility and on door say 2 different things. One says 7pm and other is 10pm.
Shay T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MATHEW A
|
Overall Experience
Rating:
4.0
It was ok except the office was short handed so you had to wait in line way over your excepted time, but I have to give it to Ken he did an awesome job working in there by his self with no help.
Lasonja E
|
First Impressions
Rating:
5.0
Re Government street, Mobile AL location.
Kevin (mgr?) & Bridgette (?) were the ABSOLUTE BOMB! Though Kevin is my hero. Super, super nice. I’ve been a customer for close to 7 years. At first I had 2 HUGE units. I’m now down to one. Those 2 were awesome
David S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MATHEW A
|
First Impressions
Rating:
5.0
Kevin has a great demeanor, he's friendly and makes you look forward to speaking to him again 😀 even if it's just to pay your next monthly bill 🤣🤣🤣
JANICE R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Terry W
|
Overall Experience
Rating:
5.0
Spencer and the cashier (I forgot his name) made sure I got what I needed. They delivered true southern hospitality and genuine concern and respect for me and my possessions.
JANICE L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Misshall c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jerome m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
scott s
|
Overall Experience
Rating:
2.0
The climate controlled units are in a old strip mall next to the Uhaul store. This area consistently had people coming by loitering and standing by your trailer / truck the entire time you’ll be loading / unloading. No one from the Uhaul office seem to monitor this area and definitely do not come over and ask these people to leave the area. If I would have known this would be the situation I would never have stored my things here.
gary s
|
Overall Experience
Rating:
3.0
Thanks for your Help!!!
ryan s
|
First Impressions
Rating:
1.0
My experience with U-haul this weekend was poor. I was given the run around for their error. My moving experience experience was stressful, and the company managers were not helpful in accommodating my needs due to their errors. I was extremely dissatisfied with their service. I would not recommend this company to any future movers.
Tee W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
AQUIL M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hendrikus S
|
First Impressions
Rating:
4.0
The only negative was that the site was almost full and did not have the size unit I needed.
I believe the lady that worked with me was named Tiffinay. She was very polite, helpful and professional. I had a very good experience because of her.
steve j
|
Overall Experience
Rating:
5.0
Benny, Rico, and the other staff at this location were very professional, courteous, and helpful whenever I needed to speak to them. They made my relocation experience stress free. I thank them all.
Naomi S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teresa C
|
First Impressions
Rating:
1.0
Store manager tried to over charge me. I rented a 15 foot uhaul went a total of 9 miles closed out my storage unit. When i got the bill it was for 225$! He tried to charge me for 33 gallons of gas and Refueling fee! I had to call customer service and wait on the phone for 55+ mins. Luckily the customer service was super nice friendly and got my money back. I would not trust this location!
Norman R
|
Overall Experience
Rating:
5.0
Bennie Bendross did a excellent job to insure our needs were met.
Steve W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
vivian m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Manuel M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Veronica L
|
Overall Experience
Rating:
5.0
Should be 24 hour access at these rates .... I appreciate the staff members they were great as usual though corporate and their policies are the problem
jermaine c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christopher b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
derrick p
|
Overall Experience
Rating:
5.0
This location is the best! Thanks again for your excellent customer service.
Shari H
|
First Impressions
Rating:
5.0
The staff was very friendly helpful and made sure that I was satisfied
christopher b
|
First Impressions
Rating:
1.0
Prices are too high telephones never works
ericka l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
India A
|
Overall Experience
Rating:
5.0
Great team work!
Loreta d
|
First Impressions
Rating:
4.0
Nice folks
Christina J
|
Overall Experience
Rating:
4.0
We were very pleased with this Uhaul storage facility.
Linda T
|
Overall Experience
Rating:
5.0
The experience of moving back home to Mobile, AL was made so stress-free by the staff in Savannah, Georgia and Mobile, AL. The professionalism and courteous service that was extended to me was superb and I will gladly recommend Uhaul to my friends and relatives. Thank you again for your service.
Naomi S
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Dylan C
|
First Impressions
Rating:
5.0
The employees great and very helpful and respectful very great staff of employees and will be using storage and moving service in future
Eddie T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lashasta S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RICHARD S
|
Overall Experience
Rating:
5.0
I had an outside unit. It could use more lights on the outside units.
Janet W
|
Overall Experience
Rating:
5.0
Staff Very HELPFUL and made sure my needs were addressed
Victoria P
|
First Impressions
Rating:
5.0
Bennie was outstanding when we interacted with him. Excellent facility and staff
brenda e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brenda e
|
First Impressions
Rating:
5.0
The staff was very prompt and nice
Tamila B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hubert C
|
Overall Experience
Rating:
1.0
Horrible Bennie need 2 be fired, Chad as well... Rachal never returned my calls... I think the location is comfortable doing what they want verses Uhaul requirements... Bennie told me i still old him
Glenda W
|
Overall Experience
Rating:
1.0
@ this location i have experienced the worst customer service, from Owner Bennie n others I was ignored for over 30days by Marketing President, my items was ruined in Climate Control unit, & Rachal di
Glenda W
|
First Impressions
Rating:
5.0
Mr. James and Ms Tisha was very polite, professional and informative when dealing with them. Thanks to their knowledge and understanding of my situation our use of your services was flawless.
Thanks
therresitta H
|
Overall Experience
Rating:
5.0
Everyone was very friendly and helpful
Tammy H
|
First Impressions
Rating:
5.0
Great experience
miguel d
|
Overall Experience
Rating:
5.0
Service was above and beyond. I had a tree on my house and they helped me sooo much. Cant remember ladies name but she and George were Great.
DONNA S
|
First Impressions
Rating:
1.0
Main issue was I visited storage and I noticed massive rat dropping in my unit. When I unloading stuff I noticed some of my stuff was damp from Rat pee. I wouldn't recommend this location at all
Larry H
|
Overall Experience
Rating:
5.0
Your manager, Benny, was 1st Class. I felt very comfortable in every phase of my dealings with him! Clone this man! He is a BIG asset for your company!
Eugene A
|
Overall Experience
Rating:
4.0
Great customer service
Selena W
|
Overall Experience
Rating:
3.0
Did not have a large storage room available, after being prearranged.?
Eugene A
|
First Impressions
Rating:
5.0
Great staff and customer service
PAMELLA T
|
Overall Experience
Rating:
5.0
Convenient and very helpful when putting items into storage and closing of the storage when Ino longer needed the unit
Phyllis G
|
Overall Experience
Rating:
1.0
Your team members called me twice asking me why my storage room was empty. The team member had the wrong number.
Totally inefficient and frightening!
Leigh F
|
Overall Experience
Rating:
5.0
Mr. Leon and all his co workers offer me the most amazing service I ever had super helpful, help me even with advice to where to go in town, will always go there any time I need something to haul