Customer Reviews for U-Haul Moving & Storage at The Loop

3,099 reviews

2507 Government St   Mobile, AL 36606
(Next door to the Greyhound Bus Station and Whataburger)

(251) 476-6548

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(251) 476-6548

2507 Government St
Mobile, AL 36606
(Next door to the Greyhound Bus Station and Whataburger)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
5.0

The staff was very pleasant and helpful. I appreciated their hooking up and disconnecting the trailer for me. Also, the drive through equipment pick up and drop off lanes were very confident.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

LAKEZIA S. 
Rating:
5.0

Customer did not leave a comment.

Lauren B. 
Rating:
4.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Very friendly and competent staff!

Wilson N. 
Rating:
2.0

The employees lacked customer service skills. Their behavior made me feel as if I was more of a nuisance than a valued customer. The manager was eating at the counter when I arrived. He continued to munch away while I was being served by the other employee. That other employee showed no enthusiasm whatsoever while finding my reservation on the computer and offered no reason as to why an appliance dolly I had reserved was not available. When I returned the truck, I found no one in the store. I waited a few minutes and then found that the manager was outside working on another vehicle. He acknowledged my presence but kept on working on the vehicle. I will most certainly take my business to another UHaul location or, more likely, to another vendor next time.

Sara S. 
Rating:
5.0

The "2507 Government St, Mobile, AL" location has the best customer service! We always try to rent from this location, because of the service. Thanks!!

terry P. 
Rating:
3.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Nothing

NICKEY C. 
Rating:
3.0

Customer did not leave a comment.

George B. 
Rating:
5.0

They were Super Nice and Helpful.

anthon M. 
Rating:
5.0

Very helpful and smooth process.

Scott L. 
Rating:
5.0

Such a Very Nice Location and have used them twice in 2wks and was Very Satisfied.Kevin is such a Sweetheart but very Professional and Friendly..

Lavanda W. 
Rating:
5.0

The young man was awesome! I do know that he is there helping from the I-65 service road location. Tell Jim Bean I said hello

elroy P. 
Rating:
5.0

Mr.Kevin was amazing his care for his customer's is above average out of all the different u-haul places I rented from I will always come back to his location . Mr.Kevin is an angel from the sky THANK YOU AGAIN !

Jasmine H. 
Rating:
3.0

i had a issue with after i paid for the equipment, and loaded the truck came back to get tow equipment i have issues with system saying tow equipment was not paid then after that was finally correct i was advised different then what i was first advised about them (( u-haul employee ) hooking my car up to the uhaul . the second rep states the was a fee to do so also the check engine light was on on the uhaul so it wasn't properly maintained in my opinion which ended up costing my $500-$600 in gas ultimately however i made it to the destination and ask a courtesy the hook the town up for free .

Keshia S. 
Rating:
4.0

Easy reservation easy pick up easy drop off Great service thanks

darlene D. 
Rating:
1.0

Customer did not leave a comment.

sammie J. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Leroy M. 
Rating:
5.0

Customer did not leave a comment.

Diana D. 
Rating:
5.0

Manager KEVIN OUTSTANDING SERVICE THANKS SO MUCH!!!

felipe G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Hardyryan H. 
Rating:
5.0

Be more detailed for after hour returns

Kendrick P. 
Rating:
5.0

Very prompt and professional.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Sheila J. 
Rating:
1.0

Rented one of you all's truck s they did not tell me it did not come with a ramp so I had to figure out how to load a washer and a dryer me and another lady that was an awful experience. Then when I returned it the guy chuckle when I told him. I should have not been charged 50 for a awful experience.

yolanda M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Shanavia A. 
Rating:
5.0

Everything was great and friendly customer service store clean and fresh

Mollie P. 
Rating:
1.0

Customer did not leave a comment.

chris G. 
Rating:
4.0

Customer did not leave a comment.

Chakira O. 
Rating:
5.0

Customer did not leave a comment.

Miriah C. 
Rating:
5.0

Customer did not leave a comment.

Terri H. 
Rating:
5.0

The guys were helpful and efficient.

Bonnye C. 
Rating:
4.0

Customer did not leave a comment.

Kathryn W. 
Rating:
5.0

Exceptional service. She ensured everything was included and verified no additional items required. Very professional, polite, and efficient.

Joseph F. 
Rating:
5.0

Nothing …….Everyone is always super helpful, super professional and always offered a helping hand or suggestions

Victoria P. 
Rating:
5.0

In and out quick.

Dana B. 
Rating:
1.0

Roadside assistance did not assist me .

Tawanda S. 
Rating:
5.0

Great service, I'll call you again. Thanks for taking care of A United States Navy Decorated Veteran!

Austin M. 
Rating:
3.0

Customer did not leave a comment.

louise M. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
1.0

I have used U-Haul a lot. This was the worse rental experience I have had. I will not rent from this location ever again.

Donnie W. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
1.0

I have done business with this location for 40 years I have been dissatisfied as a customer few times I received a damage Broken truck Could not finish my moving I was charge regardless I requested manager to offer a second truck With no response I have a storage unit at that location for the last month I will remove my stuff And I will not do business with u haul again Thanks

felipe G. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
5.0

I can't think of anything

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Donel K. 
Rating:
4.0

Customer did not leave a comment.

Beth B. 
Rating:
5.0

Customer did not leave a comment.

Ssang-Taek L. 
Rating:
4.0

Customer did not leave a comment.

jimmy B. 
Rating:
5.0

Customer did not leave a comment.

brenta A. 
Rating:
4.0

It was a good and fast process very professional will recommend anyone to this facility

Michael W. 
Rating:
3.0

Customer did not leave a comment.

Jacob T. 
Rating:
5.0

You all are amazing. Blessings to you and your family!

Jessica V. 
Rating:
5.0

Great group of workers that looks determined to satisfy customers. Caring Movers highly recommend this business.

Clayton P. 
Rating:
5.0

Everything went well and was perfect for my needs thank you.

RALPH L. 
Rating:
5.0

Customer did not leave a comment.

Kathryn W. 
Rating:
5.0

No suggestion.

Robert J. 
Rating:
3.0

Kevin who works at the Mobile uhaul he works at this locate, was a wonderful employee. But this was not our drop off location. This location was where our uhaul truck rental broke down and was towed by a wrecker. Burleson Texas was our destination. This entire truck rental was a disaster! Uhaul owes us a refund fir th horrible experience! George & Susan Root 859-694-9414

GEORGE R. 
Rating:
5.0

Customer did not leave a comment.

Kristina K. 
Rating:
5.0

Very helpful & customer focused

Richard L. 
Rating:
3.0

The pickup truck that I rented had been involved in what appeared to be several accidents —— with body damage in four different areas on pickup truck—-The interior was not clean —- The truck apparently had not received a Pre-trip safety check- turn signals not working on right rear-rear tires bad- motor had miss -I am disappointed in this location of u-haul-when I was having paperwork done I was asked to provide someone to vouch for me - I have been renting trucks and trailers from U-Haul for about 40 years and have never had to have someone to vouch for me at over 60 years old it was an embarrassment to me- Why did this happen-disappointed with the service and attitude of that I received -

Joe S. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

I've rented from both Ricco and Beau on different occasions. Both of these guys have always been a extremely helpful and courteous. They go out out there way to meet all your needs and give great customer service. I really appreciate their positive attitude and kindness.

annette R. 
Rating:
5.0

Customer did not leave a comment.

Necole E. 
Rating:
5.0

Customer did not leave a comment.

Necole E. 
Rating:
5.0

Customer did not leave a comment.

Paige H. 
Rating:
5.0

Great customer service. He was so busy short staffed and had a longgggg line,but kept a smile on his face. This is how you loose good people :*(

BOBBIE B. 
Rating:
5.0

Customer did not leave a comment.

Hannon F. 
Rating:
1.0

My experience with U-haul this weekend was poor. I was given the run around for their error. My moving experience experience was stressful, and the company managers were not helpful in accommodating my needs due to their errors. I was extremely dissatisfied with their service. I would not recommend this company to any future movers.

Tee W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

Cecil C. 
Rating:
4.0

Great job and friendly staff!

ERIKA G. 
Rating:
1.0

When I went to first place to pickup my trailer and after having it hooked up the lights wouldn't work. I then had to go to another location. At the 2nd location The tires were questionable with retreads. We got not 2 hours into our trip we had a flat tire. We ended getting to our location 2 hours late at 4:00am in the morning.

sheldon N. 
Rating:
4.0

Customer did not leave a comment.

AQUIL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Hendrikus S.  |  First Impressions 
Rating:
1.0

Clean the vehicle before use. Mud all over the exterior of the truck and inside floorboards. Tank was only on half. Extended my rental for a whole day but made me return at 7 am. They charged me full price for a full day when I only had for less than 10 hours of that day. Trying to charge me more money for a truck I couldn't keep for the full day.

Damion G. 
Rating:
5.0

No problems here for me, ever. They do a good job!

Jon G. 
Rating:
5.0

This was my very first uhaul experience and I will never use another company! I had a great experience at this location and was very well taken care of.

Rachel S. 
Rating:
5.0

Great customer service and care!!!

Jon G. 
Rating:
5.0

I don't like that I have to bring it back with slightly less than half a tank but I'm given a truck with only about a quarter tank. Why am I paying for more gas than I used?

Rafael R. 
Rating:
5.0

The drop off location was well organized. There were arrows directing the truck under a covered parking where someone was ready to clean it.

PATRICIA R. 
Rating:
5.0

Customer did not leave a comment.

Anita N. 
Rating:
5.0

Kinda loud in that bih

Michael C. 
Rating:
4.0

The only negative was that the site was almost full and did not have the size unit I needed. I believe the lady that worked with me was named Tiffinay. She was very polite, helpful and professional. I had a very good experience because of her.

steve j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jocelyn B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

Manogarie P. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Best uhaul in Mobile! Rico is awesome and super helpful!

Miriah C. 
Rating:
5.0

Always great 😀

Sheila B. 
Rating:
5.0

Customer did not leave a comment.

Tanya B. 
Rating:
5.0

Customer did not leave a comment.

Micah T. 
Rating:
5.0

Retire old and busted. She got the job done but had a constant fear of her taking a shite on me every turn.

jose C. 
Rating:
5.0

Provide gas. It was very difficult to get this big truck to a gas pump.

Crystal R. 
Rating:
3.0

Customer did not leave a comment.

Sharicka B. 
Rating:
5.0

everyone here was very nice and helpful. Even when there was confusion on the return, everyone was great.

Cherylin H. 
Rating:
4.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Nothing....everyone that I saw or talked to was very professional and knowledgeable....Thank you so much. I will always use Uhaul because of the customer service I received in both places.

CHERYLIN H. 
Rating:
5.0

Benny, Rico, and the other staff at this location were very professional, courteous, and helpful whenever I needed to speak to them. They made my relocation experience stress free. I thank them all.

Naomi S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa C.  |  First Impressions 
Rating:
1.0

Store manager tried to over charge me. I rented a 15 foot uhaul went a total of 9 miles closed out my storage unit. When i got the bill it was for 225$! He tried to charge me for 33 gallons of gas and Refueling fee! I had to call customer service and wait on the phone for 55+ mins. Luckily the customer service was super nice friendly and got my money back. I would not trust this location!

NORMAN R.  |  Overall Experience 
Rating:
5.0

Bennie Bendross did a excellent job to insure our needs were met.

Steve W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vivian m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veronica l.  |  Overall Experience 
Rating:
5.0

Should be 24 hour access at these rates .... I appreciate the staff members they were great as usual though corporate and their policies are the problem

jermaine c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

derrick p.  |  Overall Experience 
Rating:
5.0

This location is the best! Thanks again for your excellent customer service.

Shari H.  |  First Impressions 
Rating:
5.0

The staff was very friendly helpful and made sure that I was satisfied

christopher b.  |  First Impressions 
Rating:
1.0

Prices are too high telephones never works

ericka l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

India A.  |  Overall Experience 
Rating:
5.0

Great team work!

Loreta d.  |  First Impressions 
Rating:
4.0

Nice folks

Christina J.  |  Overall Experience 
Rating:
4.0

We were very pleased with this Uhaul storage facility.

Linda T.  |  Overall Experience 
Rating:
5.0

The experience of moving back home to Mobile, AL was made so stress-free by the staff in Savannah, Georgia and Mobile, AL. The professionalism and courteous service that was extended to me was superb and I will gladly recommend Uhaul to my friends and relatives. Thank you again for your service.

Naomi S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Dylan C.  |  First Impressions 
Rating:
5.0

The employees great and very helpful and respectful very great staff of employees and will be using storage and moving service in future

Eddie T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lashasta S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
5.0

I had an outside unit. It could use more lights on the outside units.

Janet W.  |  Overall Experience 
Rating:
5.0

Staff Very HELPFUL and made sure my needs were addressed

Victoria P.  |  First Impressions 
Rating:
5.0

Bennie was outstanding when we interacted with him. Excellent facility and staff

brenda e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda e.  |  First Impressions 
Rating:
5.0

The staff was very prompt and nice

Tamila B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hubert C.  |  Overall Experience 
Rating:
1.0

Horrible Bennie need 2 be fired, Chad as well... Rachal never returned my calls... I think the location is comfortable doing what they want verses Uhaul requirements... Bennie told me i still old him

Glenda W.  |  Overall Experience 
Rating:
1.0

@ this location i have experienced the worst customer service, from Owner Bennie n others I was ignored for over 30days by Marketing President, my items was ruined in Climate Control unit, & Rachal di

Glenda W.  |  First Impressions 
Rating:
5.0

Mr. James and Ms Tisha was very polite, professional and informative when dealing with them. Thanks to their knowledge and understanding of my situation our use of your services was flawless. Thanks

therresitta H.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful

Tammy H.  |  First Impressions 
Rating:
5.0

Great experience

miguel d.  |  Overall Experience 
Rating:
5.0

Service was above and beyond. I had a tree on my house and they helped me sooo much. Cant remember ladies name but she and George were Great.

DONNA S.  |  First Impressions 
Rating:
1.0

Main issue was I visited storage and I noticed massive rat dropping in my unit. When I unloading stuff I noticed some of my stuff was damp from Rat pee. I wouldn't recommend this location at all

Larry H.  |  Overall Experience 
Rating:
5.0

Your manager, Benny, was 1st Class. I felt very comfortable in every phase of my dealings with him! Clone this man! He is a BIG asset for your company!

Eugene A.  |  Overall Experience 
Rating:
4.0

Great customer service

Selena W.  |  Overall Experience 
Rating:
3.0

Did not have a large storage room available, after being prearranged.?

Eugene A.  |  First Impressions 
Rating:
5.0

Great staff and customer service

PAMELLA T.  |  Overall Experience 
Rating:
5.0

Convenient and very helpful when putting items into storage and closing of the storage when Ino longer needed the unit

Phyllis G.  |  Overall Experience 
Rating:
1.0

Your team members called me twice asking me why my storage room was empty. The team member had the wrong number. Totally inefficient and frightening!

Leigh F.  |  Overall Experience 
Rating:
5.0

Mr. Leon and all his co workers offer me the most amazing service I ever had super helpful, help me even with advice to where to go in town, will always go there any time I need something to haul

pedro l.  |  Overall Experience 
No reviews have been submitted for this location.

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