Customer Reviews for U-Haul Moving & Storage at Tropicana

259 reviews

4950 Duneville St   Las Vegas, NV 89118

(702) 367-7975

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(702) 367-7975

4950 Duneville St
Las Vegas, NV 89118

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GILBERT HENRY H. 
Rating:
4.0

There was money taking from my account that I have no idea what it was for

John A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

One thing: I disagree with the policy of rotating vehicles between properties because when a vehicle is available but far away, it greatly increases the mileage and total price for rental. However, most customers naturally prefer to start close to their old home since it would save them money.

JEFFREY MARK R. 
Rating:
5.0

Fantastic customer service.

Kelly W. 
Rating:
5.0

Richard and loretta were very pleasant, cordial and had the van ready fir me on time, they also were flexible. I would highly recommend them and will use them again.

RUBEN DARIO C. 
Rating:
4.0

Customer did not leave a comment.

Lewis K.  |  Overall Experience 
Rating:
5.0

Loretta has exceptional customer service. Very pleasant and so helpful. Thank you very your excellent service.

Catherine C.  |  Overall Experience 
Rating:
5.0

They are always very nice and helpful.

JUAN C H. 
Rating:
5.0

Customer did not leave a comment.

Jose G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIA C.  |  Overall Experience 
Rating:
5.0

Very friendly

Catherine C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie W.  |  First Impressions 
Rating:
5.0

LORETTA (The Owner) was absolutely amazing. Perfect customer service.

TATIANA MONET R. 
Rating:
5.0

I was very satisfied with my experience

JOANNE L. 
Rating:
5.0

Staff are very friendly and welcoming

Melenie Z. 
Rating:
1.0

Customer did not leave a comment.

Jevon J.  |  Overall Experience 
Rating:
4.0

I would like to personally thank Ms. Loretta and her team for helping me and my daughter's.

Jason T.  |  Overall Experience 
Rating:
5.0

You guys were a great help from start to finish!

PORSHIA R. 
Rating:
5.0

Very friendly staff. Very clean truck. Thank you!

Sean S. 
Rating:
5.0

Very nice staff & facility

Yvette V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Porshia R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melissa M.  |  Overall Experience 
Rating:
5.0

Nothing to say Thank you

WILMER A. 
Rating:
5.0

Great and friendly staff. Love the service.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

Judy B. 
Rating:
5.0

Customer did not leave a comment.

Norman C. 
Rating:
5.0

Very nice, very helpful, answered all my questions, took time to show me a lot and explaining everything Wonderful experience

Mary D.  |  First Impressions 
Rating:
5.0

Customer service was great!

Eric M.  |  First Impressions 
Rating:
5.0

The owner rock know who you are always around to help best storage I have ever used 50 years of storing stuff

David M.  |  Overall Experience 
Rating:
5.0

Customer service was amazing! The owners are very thoughtful and sweet! Definitely would recommend people to come to this uhaul.

Pauline M. 
Rating:
5.0

Awesome service and great pricing. Definitely recommend using U-Haul for any of your moving needs 👍

PAULINA GUARDADO V. 
Rating:
5.0

Nice clean truck. Ready to go at appointment time. Very nice staff as well.

Ryan J. 
Rating:
5.0

Customer did not leave a comment.

Samuel V. 
Rating:
5.0

Nothing. I work in large-scale event production and rent U-Hauls all over the country. This was by far the best experience I have had. Top-notch customer service.

RYAN M. 
Rating:
5.0

Loretta and her husband were so helpful and so pleasant. They had solutions for any situation and were genuine in their concern of me as their client. So glad I used their facility

Stephen L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Y. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
3.0

The first location in Jones and Hacienda and Decatur/Oakey are not good they send me to far location and l help myself to get to Tropicana/Duneville location and I glad to see Loretta they act not interested to me when l asked for other location they didn’t know???? I am planning to rent a truck too.

Antonia S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AARON LEE E. 
Rating:
5.0

The van I rented was very clean! Both of the representatives were amazing! They made sure I was well informed before leaving. I've been renting with uhaul for some time now and this location is the most organized, friendly operation.

KEITH MICHAEL K. 
Rating:
4.0

Friendly and knowledgeable staff members

BINYAM TAKLE S. 
Rating:
5.0

Very friendly and professional. I ordered a larger unit but after speaking with the manager she helped me get a smaller unit for less money. Very happy with overall process.

William L.  |  First Impressions 
Rating:
2.0

I was given a truck with less than 1/4 tank of gas and no paperwork upon pick up. I was also given the wrong drop off address and it cost me at least 2 hours out of a very busy day and really screwed everything up for me, also costing me a $35 Uber ride. I was definitely not satisfied. The customer service was nice after I was finally able to get someone on the phone after being put on hold more than 3 times for almost an hour each time during this whole experience.

Jason R.  |  First Impressions 
Rating:
1.0

felt like I was treated very wrong after all the money we paid

Martin M.  |  Overall Experience 
Rating:
5.0

Richard and Loretta were so helpful! On the morning of my reservation, Loretta contacted me to confirm everything and to let me know what I could do to ensure a smooth pickup at arrival time (she confirmed my info and sent me the link to upload a copy of my drivers license). I really appreciated that courtesy call so much because it really did make my pickup process more efficient ( I literally showed up and had to sign and pay! When I arrived they both greeted me with a genuine smile (that just doesn't happen a lot in the times we're living in). They were so friendly - it was apparent that they appreciate their customers. In fact just from the earlier phone call I felt like they valued my business and I hadn't yet met them. The cargo van I rented was clean and disinfected which gave me an extra level of confidence to know how serious they take my health and safety. After receiving this level of customer service (which by far exceeded my expectations), I will definitely be renting from them again!!

SONJA DAVITA R. 
Rating:
5.0

getting a hold of them on the phone is a little difficult but the customer service is amazing. the gentleman that helped me at my location is awesome.

Thao T. 
Rating:
5.0

The most friendly and caring staff

Stacey A.  |  First Impressions 
Rating:
5.0

Whenever i need a rental truck this is my go to place. Everyone is great and very professional. Thank You Again

GIANGUIDO C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Loretta was just simply AMAZING! She had the best customer service I have ever encountered before. She was very helpful and also made sure to make me feel comfortable aboit the COVID precautions.

Tasha B.  |  First Impressions 
Rating:
5.0

The couple running this place are incredibly helpful and very friendly.

DENISE MICHELE H. 
Rating:
1.0

Most crooked owners ever!! I didn’t sign up for auto pay and when I told them after payment that I was moving out they took another payment with auto pay without my consent!! Greedy old people. Had to flag it with my bank and they then gave me my money back 2 weeks later before the bank finished the investigation.

Cory E.  |  Overall Experience 
Rating:
5.0

Great equipment and very nice staffs

DAVID Y. 
Rating:
1.0

Hire employees that don't yell at the calm and always right customers. Yelling at a young nice female & senior citizen is not acceptable, then also telling me I can't come back to do business with U-Haul. I was also over charged, & We were highly disrespected. We never yelled at anyone, the senior I was with was having bad anxiety, & panic attacks after the bad experience. My senior friend is on a lot of medication & I haven't had that problem with him being upset & acting out in a long time, until we went to U-Haul. Im his caretaker and have to report his mental status dailey with the home care company im associated with and why. Our day of renting the cargo van and the day after was much to deal with. He did not want to travel with me to drop off the van the next day, just to avoid Anthony & Loretta Gillette. Not a good experience at all. Im very disappointed, & have always used U-Haul in the past, & I was over charged. I hope this matter is resolved asap, no one should have to deal with this type of treatment.

RAECENE BAMA K. 
Rating:
5.0

Great service and the owner was friendly and easy to work with. I would recommend this location to my friends/family

ROMAN ALEXANDER L. 
Rating:
5.0

Customer did not leave a comment.

William B.  |  First Impressions 
Rating:
5.0

Loretta is a peach very friendly and helpful

David M.  |  First Impressions 
Rating:
5.0

I had a great experience. Both people were friendly and personable.

Lynetta J. 
Rating:
5.0

The staff at this location are absolutely amazing

Pedro M. 
Rating:
5.0

Clear/Settle transactions faster. I used my card for the reservation. The final cost were paid in cash. The card transaction is still holding after 2 days. This is the only negative experience, which is probably the fault of the banks.

Denise H. 
Rating:
1.0

the onsite gentleman was great!!! The mobile system made me late. Terrible customer service from the mobile person I was dealing with.

Donald B. 
Rating:
5.0

The general managers are the best in the business. They are friendly and compassionate people. The truck was spotless, the customer service was the best above all experiences I've had with UHaul and I've had great experiences which is why I utilize this company.

JEFFREY LEMAR S. 
Rating:
5.0

Very Clean, well maintained, organized, bit pricey. Charging for a scratch or dent on the wheel wells is a bit strange. Great overall experience.

Seth F. 
Rating:
5.0

Customer did not leave a comment.

Tae K. 
Rating:
5.0

Great Staff very friendly and caring.

Daniel T. 
Rating:
5.0

Nothing, Loretta and Richard are always on top of everything.

Walter C. 
Rating:
5.0

Employees were very friendly. The truck got the job done however we had a dead battery and had to jump it several times.

Justin F. 
Rating:
5.0

Customer did not leave a comment.

Jordon P. 
Rating:
5.0

I really loved going to this U hau! Loretta was so nice to me. I'm glad that I was sent here cause I wouldn't have met Loretta and her husband. We talked like we've known each other for years and we just met. I stayed in the office with her while I waited for my family to come and unload my truck. Loretta's husband was nice too!! He moved my truck by the storage unit. I could go on and on about how good they are but I'll be here all day. I will definitely refer my family and friends to come here

Charisse A.  |  First Impressions 
Rating:
5.0

Loretta was very sweet and thorough and took great care with regards to COVID precautions. If I'm in need on that area again I will definitely use this location.

AMBER G. 
Rating:
5.0

Best service I've had with u-haul ever. 100% recommend this place.

Jonnathan G. 
Rating:
1.0

Horrible experience with paper work. The guy asking us to upload our ID and the machine is not working and he keep asking us to repeat the process making us feel we are idiot and he seem not happy to help or be there.

Donna T. 
Rating:
5.0

Staff is very accommodating. The whole process was a breeze - from reservation to returning. Thank you.

JESUS LORENZO F. 
Rating:
5.0

Great service the staff was extremely friendly from the beginning. The uhal I rented gave me no issues and the price was affordable!! 5 stars ??

ASHLEY RENEE H. 
Rating:
4.0

Long wait to pick up truck but pandemic made this so

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Arturo T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey V. 
Rating:
5.0

Customer did not leave a comment.

KYM W. 
Rating:
5.0

Everything was wonderful such sweet staff as well as speedy service. Thank you for keeping everything clean and disinfected this is the fastest and easiest experience I've ever had while renting from uhaul!

Shyla M. 
Rating:
5.0

The cargo van was basically brand new and was great to drive! And the staff inside was very friendly and helpful.

Daren F. 
Rating:
5.0

Best uhual costumer service i had, better than the one on Oakey and Decatur

Vida L. 
Rating:
5.0

Excellent customer service and very well maintained vehicles thank you all so much!

Jacky W. 
Rating:
1.0

I will never use this u-Haul again. The employee, who was an older man was not helpful at all. He specifically came out multiple times and told me he could see me struggling from his end. When I asked for help he told me it was “pretty self-explanatory”. I'm moving in the middle of a pandemic with a 5 year old. What could've been a few minutes turned into 26. He wasted time and was simply unhelpful. I'll never use u-Haul again.

Sandra C. 
Rating:
5.0

Both employee's were extremely helpful, i cant thank them enough.

Vincent C. 
Rating:
5.0

The staff was the most helpful and understanding during this time. Very nice friendly people i have came into contact with in a long time. Management goes beyond to make sure you are ok. Very clean . Thank you for everything.

Sara P. 
Rating:
5.0

This drop off location is well managed. Great service!

calvin J. 
Rating:
5.0

None they are really good al the stuff were so nice

Ernesto H. 
Rating:
5.0

Anthony was great!

Ariana M. 
Rating:
5.0

Good job!

Juanita H. 
Rating:
5.0

This location was great. The general manager was really nice and helpful. Uhaul the company frustrated me with the fact they moved my reservation and didn't notify me until 10 minutes before my pick up time and added miles to my drive which of course there is no discount for.

Jessica S. 
Rating:
5.0

I just went in to rent a storage unit with no real expectations of anything else. But Richard and Loretta that manage the location turned it into a very nice experience. Absolutely great service.

Derrick C.  |  First Impressions 
Rating:
5.0

Good experience

Eric P.  |  First Impressions 
Rating:
5.0

Excellent service. Friendly and accommodating.

Harry P.  |  First Impressions 
Rating:
5.0

Very professional and kind. Thank you

Edwin D.  |  First Impressions 
Rating:
5.0

Really sweet people managing the property. They even backed the trucks in for us.

Jeffery B.  |  First Impressions 
Rating:
4.0

The person who checked in our equipment was amazing. There was an issue with the check-in location from the 800 number and she made sure it was corrected before we left. I think she was the general manager.

SHERRY B. 
Rating:
5.0

Customer did not leave a comment.

MELISSA J. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

CINDY I. 
Rating:
5.0

Great, friendly service!

YAVONDA W. 
Rating:
5.0

Richard and Loretta were very helpful, knowledgeable, and friendly. I will use this location again. Mike and Suzy

MIKE H. 
Rating:
5.0

Loretta exemplifies professional customer service!

SHAMIKA C. 
Rating:
2.0

Customer did not leave a comment.

SIT L. 
Rating:
5.0

Costumer service was excellent. I reserved a vehicle for 7am and arrived early. Since the office doesn't open until 7am, I sat outside to wait. The staff saw me and opened 10 minutes early, let me in, and had me on my way by 7am. They were friendly and efficient. Great way to start a move. Thanks Uhaul.

ADAM K. 
Rating:
5.0

The service at this location is nothing short of perfection . They treat u like family. Thank you Richard and Loretta !

ROGER N. 
Rating:
5.0

Nothing ur teams on both ends went above and beyond thank u so much !

ROGER N. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
3.0

Please clearly define what the $10 daily accidental insurance covers. We asked our agent at the location and called into customer service and never recieved a straight answer. Also, my husband was berated for asking questions about it by the sales agent. He just wanted to know what we were paying for and what it covered and we were talked to disrepectfully for asking.

HEIDI M. 
Rating:
5.0

very nice folks, very polite

VIRGINIA O. 
Rating:
3.0

When you are experiencing something new, you expect something to go wrong. This did not happen. Each person was friendly and helpful with all my questions. I personally had a good experience with the entire process. And, it all happened the way they said it would with no surprises...refreshing.

CAROL G. 
Rating:
4.0

Customer did not leave a comment.

LORIS S. 
Rating:
5.0

Customer did not leave a comment.

Carlos Z. 
Rating:
5.0

Loretta was the rep that helped me for the truck rental. She was awesome and should get a big raise! Really she is the essence of Excellent Customer Service. I wish everyone would follow her example. Great experience and really showed she cared.

JON S. 
Rating:
5.0

I really enjoyed this location vs. other Uhaul locations I have had in the past. It is smaller and the staff and owner/mgr really were personable and friendly. The Uhaul truck itself was fairly newer than most that I have had in the past and the customer service was A+ I definitely recommend this location!!! Thank you!

MELISSA F. 
Rating:
5.0

We really appreciated the professionalism from the management team. They where so helpful and very responsive. I would always recommend this location and whenever I need rental equipment again in Las Vegas, I will come back to this location.

CORSIN B. 
Rating:
5.0

Easily the most pleasant truck rental experience I have ever had.

ROBERT B. 
Rating:
5.0

Great service

AARON B. 
Rating:
5.0

Outstanding friendly service. Charles greeted me right away, had the trailer waiting, and hooked it up for me. Thank you.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Loretta was great. Took care of everything and called me the day before to explain all charges. Highly recommend.

ROY W. 
Rating:
5.0

Customer did not leave a comment.

ANTONY T. 
Rating:
5.0

Nothing. Excellent staff. Fast, and friendly service!

Raul G. 
Rating:
5.0

Everything was perfect!

JEREMY S. 
Rating:
5.0

Richard went above and beyond. He nailed us with his customer service.very pleasant and kind. I really recommend this place to my family and friends.

ROWENA C. 
Rating:
4.0

Even though it was not a drop off location they took care of us even to the point of calling a taxi so we could make it to the airport in time to catch our flight. Really good guys!

MARTIN C. 
Rating:
5.0

Customer did not leave a comment.

IAN H. 
Rating:
5.0

This was the best experience I've ever had with renting U-Haul equipment. The staff was very friendly and efficient. Thank you so much.

JOLIE B. 
Rating:
5.0

great all the way around

Ida S. 
Rating:
5.0

Customer did not leave a comment.

CHRIS E. 
No reviews have been submitted for this location.

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