Excellent customer service!! I recently used U-Haul’s storage facility, and I was thoroughly impressed with the entire experience. From the moment I arrived, the staff was friendly, professional, and incredibly helpful. They made the check-in process quick and easy, and I felt confident that my belongings would be safe and secure. The storage unit itself was clean, well-lit, and easily accessible. I appreciated the wide aisles and the fact that the facility was climate-controlled, which gave me peace of mind knowing that my items would be protected, no matter the weather. What really stood out was the security. There were multiple layers of protection, including 24/7 video surveillance, gated access, and personalized entry codes. It made me feel at ease knowing that my stuff was being watched over at all times. Additionally, the rates were very reasonable, especially considering the high quality of service and security offered. I also loved how easy it was to rent and manage the unit online, and I received reminders about payments and access.
CHAMEKA F | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Tropicana
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very friendly and accommodating
ANDREW B | Overall ExperienceAwesome customer service
CHAMEKA F | First ImpressionsNeed more moving Dollys. In particular the little square ones
Joe W | First ImpressionsVery personable.
Charles S | Overall ExperienceI had this unit for 18 years. Never had any problems whatsoever. The couple who manages it are excellent.
CAROL C | Overall ExperienceManagement and staff were friendly and professional.
Charles S | First ImpressionsRichard top tier
Brian C | First ImpressionsThanks For Everything Loretta And Richard.Let You Guys Know For The Van.
Luis M | First ImpressionsLoretta and Richard were amazing. They helped me when my apartment complex screwed me over. They were understanding and helped me. We need more people like them. If they weren’t already managers , I would recommend U-Haul giving them an extra bonus and more U-Haul locations to manage.They were perfectThan you.
JOSHUA A | First ImpressionsManager Ruchard was extremely creepy and bragged about having a gun. Also, upon moving out with notice, I was told I wouldn't be receiving my 2 week prorated refund which I want and am entitled to
Fredrick B | Overall ExperienceOutstanding! where else in the world can you find a storage unit absolutely free for the first month meaning even if you stay a day before the end of the month and take all of your things out you pay nothing! Customer service above and beyond do yourself a favor and use this storage facility. Elevators are available and access is very convenient. Thank you to the owners and Anthony. I hope they realize they have a true gem by-having you in the front office.
Edmund B | First ImpressionsRichard was great!
Marcello M | First ImpressionsThe entire staff was extremely helpful with my needs. They were all professional, polite, respectful and friendly. I had an personal issue with my return date and the staff was very understanding and made the changes that I needed. Overall, my three days move were made so much easier because of them. 5 STARS!
ERNESTO M | First ImpressionsSuper 😍 in and out, and also very very understanding with all the curve balls that were thrown at me during the move.
Noel C | First ImpressionsNot customer friendly. Keep raising the rate multiple times and just keep the customer hostage. Glad im out and wont recommend this place to anyone.
DONN L | Overall ExperienceRichard and Loretta are the best people in the world! They take care of all their customers and ALWAYS go above and beyond. The facility is beautiful and well maintained. They are so kind and always willing to help. Highly recommended!!
Christopher G | Overall ExperienceRichard was very helpful today Jan 07,2025.The place looks very clean compare to what i have seen in the competitors around. 2nd floor was cool and easy access with huge elevator which helps.Im happy to store my furniture and stuffs there. seems like very maintained storage.
Mylene C | First ImpressionsLoretta and Richard are the best. They really care about the property, rental trucks and us.
Modern-Vintage R | First ImpressionsThe best Storage we have ever dealt with! Highly recommended, Loretta and crew took care of us in the highest manner!
Manuel L | Overall ExperienceWhen I had a problem with the door or access entry the staff was helpful
Silvia G | Overall ExperienceEasy straightforward check in process. Owner operator was very friendly.
STEVEN R | First ImpressionsI love the service and help received when opening the U-Haul contract. Richard was very helpful in explaining the whole process and they have an efficient crew to run the facility.
Eric L | Overall ExperienceVery happy to store our things here. Thank you.
Sarah B | Online Move InGreat service from the staff at this U-Haul.
Limuel H | First ImpressionsRichard was awesome with explaining the process and made sure I had their contact information incase anything went wrong.
Eric L | Online Move InThey were amazing!!!!
Jeffrey M | Overall ExperienceRichard went above and beyond calling other u haul facilities to assist me in renting a truck as well as getting the storage unit.
Jeanie M | Overall ExperienceI was beyond impressed with all three employees. They were each kind, professional, friendly, and always helpful.
Anson C | Overall ExperienceLoretta was friendly and efficient
Shannon W | First ImpressionsNot only would I recommend this storage facility to a friend, I did rjust that. He turned into a long time renter, same as myself.
RICK J | First ImpressionsThe manager was the most considerate of any questions and answer's......thank you..
Adrien J | Overall ExperienceThis was my first exprience using a storage, and I exprience easy and comfortable.
Bereket B | Overall ExperienceBest service ever!
Steven B | Overall ExperienceLoretta and Richie are really nice people. They made my experience easy and pleasant. Thanks.
Manny R | First Impressionscool
Rudolph T | Overall ExperienceI loved the place Thank you
John V | Overall ExperienceU-Haul Moving & Storage At Tropicana was great! It was always clean and felt safe. I also enjoyed that they always sent courtesy rent reminders.
Jared W | Overall ExperienceRichard was absolutely amazing. He went far above and beyond to make my move a much more pleasant experience, and he was extremely informative. Saved me a lot of headaches, and even helped me out by helping me pick a much more convenient location to return my truck! I was pretty nervous about the whole experience, but Richard helped make my move so much easier. Many thanks to him!
Christopher Y | First ImpressionsBoth husband & wife were kind, helpful considerate & very clear with the instructions. Nice good people!
Susan P | Overall ExperienceGreat people. Go above and beyond to help you if your in a tight spot. Location is very secure , clean , and well managed. Highly recommend this location .
Jason S | Overall ExperienceI'm satisfied with this location..it's very clean & employees are very friendly
Jose Q | First ImpressionsThe owners treated me like family
XSANNE L | Overall ExperienceRichard and Loretta are wonderful to work with! They are always helpful with any and all needs and go above and beyond with their customers! Very secure storage facility! I would recommend this place highly!
Kami P | Overall ExperienceStaff uncooperative and do not cater to clients needs. Blatantly lied to our faces about Ubox capabilities and provided no alternatives. I will not be using anything U-HAUL related again in my life
Preetham V | Overall ExperienceLoretta is AMAZING! Super sweet, helpful & kind. I will never ever forget her and will definitely stop by just to visit her whenever I'm in the area ❤️
Brittny H | Overall ExperienceThe managers were always helpful and I loved that that are husband and wife! They were always concerned when I didn’t come to my storage for a while. I had it for 3 years since my husband passed away. They would always asked was I ok and I would tell them I had been sick. They would always wish me well as I would them. They are the best and don’t ever let them go!!
Charisse A | Overall ExperienceMr. Richard and Ms. Loretta, Thank you for providing me with a wonderful experience while living in Las Vegas. I want to thank you both very much and wish you both nothing but success, peace and health. I'll talk to you all soon! Thank you!
Duke H | Overall ExperienceI just wanna say thank you guys so much. I really appreciate you. And Mrs. Loretta thank you for everything ❤️ your a truly amazing 👏!
DEIRDRE L | Overall ExperienceThe staff was very nice and helpful
Georgina B | First ImpressionsRich and Loretta are awesome.
Emmanuel S | First ImpressionsThe store manager was amazing friendly and really helpful. She made my experience at the U-Haul storage excellent and made me recommend this location to everyone I know
RODRIGO C | Overall ExperienceLoretta was especially kind. She was so nice to me I literally had a tear in my eye . I was grateful to get the unit and to meet Loretta 😎
Charmaine S | First ImpressionsThey were amazing and helped us navigate the storage process. The space isn’t a new building, but they make it up in great service and welcoming demeanor!
Koleen S | Overall ExperienceThe staff was very helpful and kind. I would recommend this facility to everyone.
Gloria M | First ImpressionsOffice staff were extremely knowledgeable and kind, made us feel very welcomed to our new community.
Selena A | First ImpressionsThe staff at this facility (The Gillettes) , are great people . Incredibly helpful and knowledgeable . Met all my needs and concerns and went above and beyond for me . The best storage experience I’ve ever had . Take security at this facility very seriously and treat you like your property is their own . They treated me like family . Rare nowadays
Jason S | Online Move InDidn’t like Staff didn’t have change asking all kinds of irrelevant questions and I didn’t get the same deal as the person who made my reservation
Shawna S | Overall ExperienceThe Gillette’s were very kind and accommodating during my years of storing with them.
ANITA J | Overall ExperienceA very professional and friendly staff helped us.
Anson C | First ImpressionsManagement very courteous, friendly and helpful!
Ray L | First ImpressionsThe staff were nice and friendly and very accommodating.
Dominick T | First ImpressionsNocomentarios
Manuel S | Overall ExperienceThere was never any issues with cleanliness or security here. The attendants were friendly, courteous and professional at all times. I am very satisfied the service I received.
Eulaine W | Overall ExperienceLoretta & Richard were very Kind & Professional! They went out of their way to make sure we had exactly what we needed and their customer service was impeccable! They were very helpful, sweet, personable and knowledgeable. I am very very happy with the service they provided and the establishment is supreme and very cleaned and organized!! Thank you Loretta and Richard, you both are appreciated!!
Michelle J | First ImpressionsLoretta and Richar the best couple…. Excellent service
Celia G | Overall ExperienceOutstanding customer service. Always friendly and helpful. Loretta does an excellent job
William B | Overall ExperienceWay to expensive .. overpriced and the ramp was filthy. Lost several hundred dollars . Had my movers wait until I went to the store and bought a broom and pan. I personally had to clean out the ramp. I was moving my personal items from vegas to Texas .
Esperanza F | Overall ExperienceI got way to many charges on my account, I ended up canceling my storage and haven’t received my refund, the uhual truck over charged 3 times and I haven’t received my refund either.
Fiorella M | Online Move InThe operators of this storage facility was very accommodating, always helpful and available. The service and customer service was above and beyond my expectations. I would wholeheartedly recommend this facility and anyone seeking storage.
Francine W | Overall Experiencevery nice experience, great staff
John T | First ImpressionsGreat customer service
THEODROS W | First ImpressionsThere was money taking from my account that I have no idea what it was for
John A | Overall ExperienceLoretta has exceptional customer service. Very pleasant and so helpful. Thank you very your excellent service.
Catherine C | Overall ExperienceVery friendly
Catherine C | First ImpressionsI would like to personally thank Ms. Loretta and her team for helping me and my daughter's.
Jason T | Overall ExperienceVery nice staff & facility
Yvette V | Overall ExperienceVery nice, very helpful, answered all my questions, took time to show me a lot and explaining everything Wonderful experience
Danny M | First ImpressionsCustomer service was great!
Eric M | First ImpressionsThe owner rock know who you are always around to help best storage I have ever used 50 years of storing stuff
David M | Overall ExperienceLoretta and her husband were so helpful and so pleasant. They had solutions for any situation and were genuine in their concern of me as their client. So glad I used their facility
Stephen L | Overall ExperienceThe first location in Jones and Hacienda and Decatur/Oakey are not good they send me to far location and l help myself to get to Tropicana/Duneville location and I glad to see Loretta they act not interested to me when l asked for other location they didn’t know???? I am planning to rent a truck too.
Antonia S | First ImpressionsVery friendly and professional. I ordered a larger unit but after speaking with the manager she helped me get a smaller unit for less money. Very happy with overall process.
William L | First ImpressionsI was given a truck with less than 1/4 tank of gas and no paperwork upon pick up. I was also given the wrong drop off address and it cost me at least 2 hours out of a very busy day and really screwed everything up for me, also costing me a $35 Uber ride. I was definitely not satisfied. The customer service was nice after I was finally able to get someone on the phone after being put on hold more than 3 times for almost an hour each time during this whole experience.
Jason R | First Impressionsfelt like I was treated very wrong after all the money we paid
Martin M | Overall ExperienceThe most friendly and caring staff
Stacey A | First ImpressionsLoretta was just simply AMAZING! She had the best customer service I have ever encountered before. She was very helpful and also made sure to make me feel comfortable aboit the COVID precautions.
Tasha B | First ImpressionsMost crooked owners ever!! I didn’t sign up for auto pay and when I told them after payment that I was moving out they took another payment with auto pay without my consent!! Greedy old people. Had to flag it with my bank and they then gave me my money back 2 weeks later before the bank finished the investigation.
Cory E | Overall ExperienceLoretta is a peach very friendly and helpful
David M | First ImpressionsOwners make up rules as they go along and don't inform customers of what's going on. Poor customer service all around. Won't be coming back.
Caleb F | Overall ExperienceThe lady keep sending me empty pdf files for 5 mo. After that I received a bill for $1,800. I sent a number of email stating her husband watch me move out in March I remember because he said he didn't trust my sons. HE CAN AND SOLVE IT.
LaBaron S | Overall ExperienceLoretta and her husband were terrific and very helpful. We had a difficult move from Oregon. Loretta was the first person we came into contact with when we arrived in Las Vegas and was truly a breath of fresh air. Thank you Loretta and Richard, you made that portion of our move comfortable. - Bruce & Colleen
Bruce W | Overall ExperienceLoretta was very helpful and friendly, excellent experience.
Jacob M | First ImpressionsThe staff was friendly and accommodating, and the storage facility is nice. I would definitely recommend this facility to others!
Joseph K | First ImpressionsLoretta is a great person, she help me and make everything easy
Lorena M | First ImpressionsI really loved going to this U hau! Loretta was so nice to me. I'm glad that I was sent here cause I wouldn't have met Loretta and her husband. We talked like we've known each other for years and we just met. I stayed in the office with her while I waited for my family to come and unload my truck. Loretta's husband was nice too!! He moved my truck by the storage unit. I could go on and on about how good they are but I'll be here all day. I will definitely refer my family and friends to come here
Charisse A | First ImpressionsThe staff are wonderful people. Nice and helpful. They make you feel like family. Thank you.
Louis P | First ImpressionsThey were the nicest people I've encountered during my whole move .
Beyonka W | First ImpressionsI and my mobile mechanics business are new to Clark County. As both, a business owner and consumer I can appreciate great customer service and Laretta & Anthony were the best. Very happy camper here.
Diedree E | First ImpressionsExcellent storage facility the staff is great they are very friendly honest and made me feel as though my belongings were secure. Wherever they have a facility is where I will trust my belongings.
Jeremy T | Overall ExperienceThank you for the fine service!
Cynthia L | Overall ExperienceThank you
LaBaron S | First ImpressionsI just went in to rent a storage unit with no real expectations of anything else. But Richard and Loretta that manage the location turned it into a very nice experience. Absolutely great service.
Derrick C | First ImpressionsGreat service. Very friendly staff, reassuring me how safe and secure the facilities are and how convenient everything is to get to. Thanks!
JOSEPH O | First ImpressionsGood experience
Eric P | First ImpressionsThe staff were the best always helpful and caring.
BARBARA B | Overall ExperienceI was very pleased with The staff they was very friendly & helpful. Special thanks to Mrs Loretta & Ritch. I would use U-Haul in the future if ever needed again! And I would highly recommend to friend
Theresa B | Overall ExperienceVery good 15 foot truck from Los Angeles to Las Vegas also good mileage.
Ralph I | First ImpressionsThank You
BRANDON A | Overall ExperienceExcellent service. Friendly and accommodating.
Harry P | First ImpressionsVery professional and kind. Thank you
Edwin D | First ImpressionsReally sweet people managing the property. They even backed the trucks in for us.
Jeffery B | First ImpressionsFriendly folks
Alan L | Overall Experiencethe staff was very polite, respectful, very helpful , thank you richared and Loretta.
Melshaw W | First ImpressionsStaff and management very helpful and friendly. Would frequently call if a payment was missing and the overdue charge was about to hit. Great people, highly recommended
JAY F | Overall ExperienceSuper friendly
Alan L | First Impressionsall good
Craig C | Overall ExperienceGreat experience, super friendly managers and clean and well maintained facility. Will definitely be my only choice if looking for another storage unit.
Zondree B | Overall ExperienceStaff was very friendly and accommodating. Unit was spacious. Only downside was that we were given a drive-up unit near the end on the left side, so we were forced to park on the right and walk.
Howell S | Overall Experiencevery nice
Craig C | First ImpressionsLoretta and Richard were extremely nice and caring about keeping my belongings secure. Always helpful and friendly! Cannot recommend enough.
Natalia l | Overall ExperienceThe owners here are awesome! They keep the place nice.
AMBER S | Overall ExperienceLoretta ,Richard and Anthony where very kind and helpful at all times during my years at Uhaul !!. I am very thankful for that!
GARY P | Overall Experiencemoving made easy!!!!
CORINE M | Overall ExperienceFantastic experience! Thank you for all your help!
DIANA R | Overall ExperienceGreat
Melinda H | Overall ExperienceVery please with the service here and all U-Haul Facilities.
UHAUL D | Overall ExperienceThe staff were most kind are all times. I was treated above and beyond what anyone would expect. I moved in after a back surgery, recovering. I needed at times to familyassist me. They understood me.
TERRESA O | Overall Experiencethank you for the great service, good price, friendly people, and the one free month of storage! amazing!
Noel g | Overall Experience