Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
For myself nothing. The general managers, Richard and Loretta are probably the best people I've ever dealt with at a Uhaul. And over the years I've used Uhaul a lot.
Eric P.
Rating:
5.0
Nocomentarios
Manuel S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kennika H.
|
Online Move In
Rating:
5.0
There was never any issues with cleanliness or security here. The attendants were friendly, courteous and professional at all times. I am very satisfied the service I received.
Eulaine W.
|
Overall Experience
Rating:
5.0
Loretta & Richard were very Kind & Professional! They went out of their way to make sure we had exactly what we needed and their customer service was impeccable! They were very helpful, sweet, personable and knowledgeable. I am very very happy with the service they provided and the establishment is supreme and very cleaned and organized!! Thank you Loretta and Richard, you both are appreciated!!
Michelle J.
|
First Impressions
Rating:
5.0
Big kudos to Loretta, Richard and Anthony! From start to finish renting this truck was THE ONLY THING ABOUT THIS MOVE that went smoothly! Easy and flexible to work with, considerate, caring about my ever changing needs and all of this EXCELLENT customer service at very affordable rates -- what more could a consumer ask for (free rental, not happening lololol) I would refer this team to anyone!
Cynthia J.
Rating:
5.0
Friendly and efficient
Tony N.
Rating:
5.0
Really great, hassle free and clean!
My fav u-haul (dont tell decatur)
benjamin N.
Rating:
5.0
Loretta and Richar the best couple…. Excellent service
Celia Lorena G.
|
Overall Experience
Rating:
5.0
Richard and Loretta were fantastic. Explained everything throughly and were very friendly. Will go back
Max G.
Rating:
5.0
This husband and wife team were absolutely beautiful amazing people and made smoothe and fast!!! You are fortunate to have them represent your company!!!!!
Kimberly M.
Rating:
5.0
Outstanding customer service. Always friendly and helpful. Loretta does an excellent job
William B.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Helen M.
|
Overall Experience
Rating:
5.0
Well train...excellent in customer service.
Marquise A.
Rating:
4.0
Customer did not leave a comment.
Rosalon W.
|
First Impressions
Rating:
5.0
I wish I knew the name of the lady who helped me in the office . She was very kind and polite she even gave me a compliment. Those kind of ppl just make your day :)
Michele H.
Rating:
5.0
Loretta , the manager, was great !
Michael J.
Rating:
2.0
Way to expensive .. overpriced and the ramp was filthy. Lost several hundred dollars . Had my movers wait until I went to the store and bought a broom and pan. I personally had to clean out the ramp. I was moving my personal items from vegas to Texas .
Esperanza F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Todd M.
Rating:
5.0
Customer did not leave a comment.
JENNIFER LEIGH Q.
Rating:
1.0
I got way to many charges on my account, I ended up canceling my storage and haven’t received my refund, the uhual truck over charged 3 times and I haven’t received my refund either.
Fiorella M.
|
Online Move In
Rating:
5.0
What more can I say about this center besides that every time I rent from them and I mean this location I am overwhelmed by how well my experience was once again. They have made my move into my new house stress free. Thank You guys and have a wonderful Christmas
Gianguido C.
Rating:
5.0
I have been coming here for years and every time I rent here it is a hassle free, and totally a five star experience. All the staff is marvelous They make you feel as a valued customer. I know there are other locations all around this area but why? this place rocks
Thank You all again
GIANGUIDO C.
Rating:
5.0
The lady working the office was very nice and explained everything.
Daren F.
Rating:
5.0
Customer did not leave a comment.
Debra M.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Randy M.
Rating:
5.0
Amazing customer service. They made my stressful moving experience so much more pleasant. Loretta and Anthony work great together and I'm grateful I was able to be helped by them.
catherine B.
Rating:
5.0
Excellent customer service!
Easy pick up and delivery!
Thanks!
DOUGLAS K.
Rating:
5.0
The operators of this storage facility was very accommodating, always helpful and available. The service and customer service was above and beyond my expectations. I would wholeheartedly recommend this facility and anyone seeking storage.
Francine W.
|
Overall Experience
Rating:
5.0
very nice experience, great staff
John T.
|
First Impressions
Rating:
5.0
THANK YOU FOR YOUR WONDERFUL SERVICE AND FRIENDLY APPROACH.
Honestlly speaking they are great for your service.
Melkamu Z.
Rating:
5.0
Great customer service
THEODROS WOLDE G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MELISSA D.
Rating:
5.0
Customer did not leave a comment.
Aaron R.
Rating:
5.0
Customer did not leave a comment.
GILBERT HENRY H.
Rating:
4.0
There was money taking from my account that I have no idea what it was for
John A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew S.
Rating:
5.0
One thing: I disagree with the policy of rotating vehicles between properties because when a vehicle is available but far away, it greatly increases the mileage and total price for rental. However, most customers naturally prefer to start close to their old home since it would save them money.
JEFFREY MARK R.
Rating:
5.0
Fantastic customer service.
Kelly W.
Rating:
5.0
Richard and loretta were very pleasant, cordial and had the van ready fir me on time, they also were flexible. I would highly recommend them and will use them again.
RUBEN DARIO C.
Rating:
4.0
Customer did not leave a comment.
Lewis K.
|
Overall Experience
Rating:
5.0
Loretta has exceptional customer service. Very pleasant and so helpful. Thank you very your excellent service.
Catherine C.
|
Overall Experience
Rating:
5.0
They are always very nice and helpful.
JUAN C H.
Rating:
5.0
Customer did not leave a comment.
Jose G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JULIA C.
|
Overall Experience
Rating:
5.0
Very friendly
Catherine C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie W.
|
First Impressions
Rating:
5.0
LORETTA (The Owner) was absolutely amazing. Perfect customer service.
TATIANA MONET R.
Rating:
5.0
I was very satisfied with my experience
JOANNE L.
Rating:
5.0
Staff are very friendly and welcoming
Melenie Z.
Rating:
1.0
Customer did not leave a comment.
Jevon J.
|
Overall Experience
Rating:
4.0
I would like to personally thank Ms. Loretta and her team for helping me and my daughter's.
Jason T.
|
Overall Experience
Rating:
5.0
You guys were a great help from start to finish!
PORSHIA R.
Rating:
5.0
Very friendly staff. Very clean truck. Thank you!
Sean S.
Rating:
5.0
Very nice staff & facility
Yvette V.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Porshia R.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Melissa M.
|
Overall Experience
Rating:
5.0
Nothing to say
Thank you
WILMER A.
Rating:
5.0
Great and friendly staff. Love the service.
Paul J.
Rating:
5.0
Customer did not leave a comment.
Judy B.
Rating:
5.0
Customer did not leave a comment.
Norman C.
Rating:
5.0
Very nice, very helpful, answered all my questions, took time to show me a lot and explaining everything
Wonderful experience
Danny M.
|
First Impressions
Rating:
5.0
Customer service was great!
Eric M.
|
First Impressions
Rating:
5.0
The owner rock know who you are always around to help best storage I have ever used 50 years of storing stuff
David M.
|
Overall Experience
Rating:
5.0
Customer service was amazing! The owners are very thoughtful and sweet! Definitely would recommend people to come to this uhaul.
Pauline M.
Rating:
5.0
Awesome service and great pricing. Definitely recommend using U-Haul for any of your moving needs 👍
PAULINA GUARDADO V.
Rating:
5.0
Nice clean truck. Ready to go at appointment time. Very nice staff as well.
Ryan J.
Rating:
5.0
Customer did not leave a comment.
Samuel V.
Rating:
5.0
Nothing. I work in large-scale event production and rent U-Hauls all over the country. This was by far the best experience I have had. Top-notch customer service.
RYAN M.
Rating:
5.0
Loretta and her husband were so helpful and so pleasant. They had solutions for any situation and were genuine in their concern of me as their client. So glad I used their facility
Stephen L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Craig Y.
Rating:
5.0
Customer did not leave a comment.
Alan C.
Rating:
3.0
The first location in Jones and Hacienda and Decatur/Oakey are not good they send me to far location and l help myself to get to Tropicana/Duneville location and I glad to see Loretta they act not interested to me when l asked for other location they didn’t know???? I am planning to rent a truck too.
Antonia S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
AARON LEE E.
Rating:
5.0
The van I rented was very clean! Both of the representatives were amazing! They made sure I was well informed before leaving. I've been renting with uhaul for some time now and this location is the most organized, friendly operation.
KEITH MICHAEL K.
Rating:
4.0
Friendly and knowledgeable staff members
BINYAM TAKLE S.
Rating:
5.0
Very friendly and professional. I ordered a larger unit but after speaking with the manager she helped me get a smaller unit for less money. Very happy with overall process.
William L.
|
First Impressions
Rating:
2.0
I was given a truck with less than 1/4 tank of gas and no paperwork upon pick up. I was also given the wrong drop off address and it cost me at least 2 hours out of a very busy day and really screwed everything up for me, also costing me a $35 Uber ride. I was definitely not satisfied. The customer service was nice after I was finally able to get someone on the phone after being put on hold more than 3 times for almost an hour each time during this whole experience.
Jason R.
|
First Impressions
Rating:
1.0
felt like I was treated very wrong after all the money we paid
Martin M.
|
Overall Experience
Rating:
5.0
Richard and Loretta were so helpful! On the morning of my reservation, Loretta contacted me to confirm everything and to let me know what I could do to ensure a smooth pickup at arrival time (she confirmed my info and sent me the link to upload a copy of my drivers license). I really appreciated that courtesy call so much because it really did make my pickup process more efficient ( I literally showed up and had to sign and pay! When I arrived they both greeted me with a genuine smile (that just doesn't happen a lot in the times we're living in). They were so friendly - it was apparent that they appreciate their customers. In fact just from the earlier phone call I felt like they valued my business and I hadn't yet met them. The cargo van I rented was clean and disinfected which gave me an extra level of confidence to know how serious they take my health and safety. After receiving this level of customer service (which by far exceeded my expectations), I will definitely be renting from them again!!
SONJA DAVITA R.
Rating:
5.0
getting a hold of them on the phone is a little difficult but the customer service is amazing. the gentleman that helped me at my location is awesome.
Thao T.
Rating:
5.0
The most friendly and caring staff
Stacey A.
|
First Impressions
Rating:
5.0
Whenever i need a rental truck this is my go to place. Everyone is great and very professional. Thank You Again
GIANGUIDO C.
Rating:
5.0
Customer did not leave a comment.
Jennifer S.
Rating:
5.0
Loretta was just simply AMAZING! She had the best customer service I have ever encountered before. She was very helpful and also made sure to make me feel comfortable aboit the COVID precautions.
Tasha B.
|
First Impressions
Rating:
5.0
The couple running this place are incredibly helpful and very friendly.
DENISE MICHELE H.
Rating:
1.0
Most crooked owners ever!! I didn’t sign up for auto pay and when I told them after payment that I was moving out they took another payment with auto pay without my consent!! Greedy old people. Had to flag it with my bank and they then gave me my money back 2 weeks later before the bank finished the investigation.
Cory E.
|
Overall Experience
Rating:
5.0
Great equipment and very nice staffs
DAVID Y.
Rating:
1.0
Hire employees that don't yell at the calm and always right customers. Yelling at a young nice female & senior citizen is not acceptable, then also telling me I can't come back to do business with U-Haul. I was also over charged, & We were highly disrespected. We never yelled at anyone, the senior I was with was having bad anxiety, & panic attacks after the bad experience. My senior friend is on a lot of medication & I haven't had that problem with him being upset & acting out in a long time, until we went to U-Haul. Im his caretaker and have to report his mental status dailey with the home care company im associated with and why. Our day of renting the cargo van and the day after was much to deal with. He did not want to travel with me to drop off the van the next day, just to avoid Anthony & Loretta Gillette. Not a good experience at all. Im very disappointed, & have always used U-Haul in the past, & I was over charged. I hope this matter is resolved asap, no one should have to deal with this type of treatment.
RAECENE BAMA K.
Rating:
5.0
Great service and the owner was friendly and easy to work with. I would recommend this location to my friends/family
ROMAN ALEXANDER L.
Rating:
5.0
Customer did not leave a comment.
William B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eytan S.
|
Overall Experience
Rating:
5.0
Loretta is a peach very friendly and helpful
David M.
|
First Impressions
Rating:
2.0
Owners make up rules as they go along and don't inform customers of what's going on. Poor customer service all around. Won't be coming back.
Caleb F.
|
Overall Experience
Rating:
5.0
I had a great experience. Both people were friendly and personable.
Lynetta J.
Rating:
5.0
The staff at this location are absolutely amazing
Pedro M.
Rating:
5.0
Clear/Settle transactions faster. I used my card for the reservation. The final cost were paid in cash. The card transaction is still holding after 2 days. This is the only negative experience, which is probably the fault of the banks.
Denise H.
Rating:
1.0
the onsite gentleman was great!!! The mobile system made me late. Terrible customer service from the mobile person I was dealing with.
Donald B.
Rating:
1.0
The lady keep sending me empty pdf files for 5 mo. After that I received a bill for $1,800. I sent a number of email stating her husband watch me move out in March I remember because he said he didn't trust my sons. HE CAN AND SOLVE IT.
LaBaron S.
|
Overall Experience
Rating:
5.0
The general managers are the best in the business. They are friendly and compassionate people. The truck was spotless, the customer service was the best above all experiences I've had with UHaul and I've had great experiences which is why I utilize this company.
JEFFREY LEMAR S.
Rating:
5.0
Loretta and her husband were terrific and very helpful. We had a difficult move from Oregon. Loretta was the first person we came into contact with when we arrived in Las Vegas and was truly a breath of fresh air. Thank you Loretta and Richard, you made that portion of our move comfortable. - Bruce & Colleen
Bruce W.
|
Overall Experience
Rating:
5.0
Very Clean, well maintained, organized, bit pricey. Charging for a scratch or dent on the wheel wells is a bit strange. Great overall experience.
Seth F.
Rating:
5.0
Customer did not leave a comment.
Tae K.
Rating:
5.0
Great Staff very friendly and caring.
Daniel T.
Rating:
5.0
Customer did not leave a comment.
Carlos G.
|
Overall Experience
Rating:
5.0
Loretta was very helpful and friendly, excellent experience.
Jacob M.
|
First Impressions
Rating:
5.0
Nothing, Loretta and Richard are always on top of everything.
Walter C.
Rating:
5.0
Employees were very friendly. The truck got the job done however we had a dead battery and had to jump it several times.
Justin F.
Rating:
5.0
Customer did not leave a comment.
Eytan S.
|
First Impressions
Rating:
5.0
The staff was friendly and accommodating, and the storage facility is nice. I would definitely recommend this facility to others!
Joseph K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jordon P.
Rating:
5.0
Loretta is a great person, she help me and make everything easy
Lorena M.
|
First Impressions
Rating:
5.0
I really loved going to this U hau! Loretta was so nice to me. I'm glad that I was sent here cause I wouldn't have met Loretta and her husband. We talked like we've known each other for years and we just met. I stayed in the office with her while I waited for my family to come and unload my truck. Loretta's husband was nice too!! He moved my truck by the storage unit. I could go on and on about how good they are but I'll be here all day. I will definitely refer my family and friends to come here
Charisse A.
|
First Impressions
Rating:
5.0
Loretta was very sweet and thorough and took great care with regards to COVID precautions. If I'm in need on that area again I will definitely use this location.
AMBER G.
Rating:
5.0
Best service I've had with u-haul ever. 100% recommend this place.
Jonnathan G.
Rating:
1.0
Horrible experience with paper work. The guy asking us to upload our ID and the machine is not working and he keep asking us to repeat the process making us feel we are idiot and he seem not happy to help or be there.
Donna T.
Rating:
5.0
Staff is very accommodating. The whole process was a breeze - from reservation to returning. Thank you.
JESUS LORENZO F.
Rating:
5.0
The staff are wonderful people. Nice and helpful. They make you feel like family. Thank you.
Louis P.
|
First Impressions
Rating:
5.0
Great service the staff was extremely friendly from the beginning. The uhal I rented gave me no issues and the price was affordable!! 5 stars ??
ASHLEY RENEE H.
Rating:
5.0
They were the nicest people I've encountered during my whole move .
Beyonka W.
|
First Impressions
Rating:
4.0
Long wait to pick up truck but pandemic made this so
Robert S.
Rating:
5.0
Customer did not leave a comment.
Arturo T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Arturo T.
Rating:
5.0
Customer did not leave a comment.
Jeffrey V.
Rating:
5.0
Customer did not leave a comment.
KYM W.
Rating:
5.0
Everything was wonderful such sweet staff as well as speedy service. Thank you for keeping everything clean and disinfected this is the fastest and easiest experience I've ever had while renting from uhaul!
Shyla M.
Rating:
5.0
The cargo van was basically brand new and was great to drive! And the staff inside was very friendly and helpful.
Daren F.
Rating:
5.0
Customer did not leave a comment.
Richard G.
|
First Impressions
Rating:
5.0
Best uhual costumer service i had, better than the one on Oakey and Decatur
Vida L.
Rating:
5.0
Excellent customer service and very well maintained vehicles thank you all so much!
Jacky W.
Rating:
1.0
I will never use this u-Haul again. The employee, who was an older man was not helpful at all. He specifically came out multiple times and told me he could see me struggling from his end. When I asked for help he told me it was “pretty self-explanatoryâ€. I'm moving in the middle of a pandemic with a 5 year old. What could've been a few minutes turned into 26. He wasted time and was simply unhelpful. I'll never use u-Haul again.
Sandra C.
Rating:
5.0
Both employee's were extremely helpful, i cant thank them enough.
Vincent C.
Rating:
5.0
The staff was the most helpful and understanding during this time. Very nice friendly people i have came into contact with in a long time. Management goes beyond to make sure you are ok. Very clean . Thank you for everything.
Sara P.
Rating:
5.0
This drop off location is well managed. Great service!
calvin J.
Rating:
5.0
None they are really good al the stuff were so nice
Ernesto H.
Rating:
5.0
Anthony was great!
Ariana M.
Rating:
5.0
Good job!
Juanita H.
Rating:
5.0
This location was great. The general manager was really nice and helpful. Uhaul the company frustrated me with the fact they moved my reservation and didn't notify me until 10 minutes before my pick up time and added miles to my drive which of course there is no discount for.
Jessica S.
Rating:
5.0
I and my mobile mechanics business are new to Clark County. As both, a business owner and consumer I can appreciate great customer service and Laretta & Anthony were the best. Very happy camper here.
Diedree E.
|
First Impressions
Rating:
5.0
Excellent storage facility the staff is great they are very friendly honest and made me feel as though my belongings were secure. Wherever they have a facility is where I will trust my belongings.
Jeremy T.
|
Overall Experience
Rating:
5.0
Thank you for the fine service!
Cynthia L.
|
Overall Experience
Rating:
5.0
Thank you
LaBaron S.
|
First Impressions
Rating:
5.0
I just went in to rent a storage unit with no real expectations of anything else. But Richard and Loretta that manage the location turned it into a very nice experience. Absolutely great service.
Derrick C.
|
First Impressions
Rating:
5.0
Great service. Very friendly staff, reassuring me how safe and secure the facilities are and how convenient everything is to get to. Thanks!
JOSEPH O.
|
First Impressions
Rating:
5.0
Good experience
Eric P.
|
First Impressions
Rating:
5.0
The staff were the best always helpful and caring.
BARBARA B.
|
Overall Experience
Rating:
5.0
I was very pleased with The staff they was very friendly & helpful. Special thanks to Mrs Loretta & Ritch. I would use U-Haul in the future if ever needed again! And I would highly recommend to friend
Theresa B.
|
Overall Experience
Rating:
5.0
Very good 15 foot truck from Los Angeles to Las Vegas also good mileage.
Ralph I.
|
First Impressions
Rating:
5.0
Thank You
BRANDON A.
|
Overall Experience
Rating:
5.0
Excellent service. Friendly and accommodating.
Harry P.
|
First Impressions
Rating:
5.0
Very professional and kind. Thank you
Edwin D.
|
First Impressions
Rating:
5.0
Really sweet people managing the property. They even backed the trucks in for us.
Jeffery B.
|
First Impressions
Rating:
4.0
Friendly folks
Alan L.
|
Overall Experience
Rating:
5.0
the staff was very polite, respectful, very helpful , thank you richared and Loretta.
Melshaw W.
|
First Impressions
Rating:
5.0
Staff and management very helpful and friendly. Would frequently call if a payment was missing and the overdue charge was about to hit. Great people, highly recommended
JAY F.
|
Overall Experience
Rating:
5.0
Super friendly
Alan L.
|
First Impressions
Rating:
5.0
all good
Craig C.
|
Overall Experience
Rating:
5.0
Great experience, super friendly managers and clean and well maintained facility. Will definitely be my only choice if looking for another storage unit.
Zondree B.
|
Overall Experience
Rating:
4.0
Staff was very friendly and accommodating. Unit was spacious. Only downside was that we were given a drive-up unit near the end on the left side, so we were forced to park on the right and walk.
Howell S.
|
Overall Experience
Rating:
5.0
very nice
Craig C.
|
First Impressions
Rating:
5.0
Loretta and Richard were extremely nice and caring about keeping my belongings secure. Always helpful and friendly! Cannot recommend enough.
Natalia l.
|
Overall Experience
Rating:
5.0
The owners here are awesome! They keep the place nice.
AMBER S.
|
Overall Experience
Rating:
5.0
Loretta ,Richard and Anthony where very kind and helpful at all times during my years at Uhaul !!. I am very thankful for that!
GARY P.
|
Overall Experience
Rating:
5.0
moving made easy!!!!
CORINE M.
|
Overall Experience
Rating:
5.0
Fantastic experience! Thank you for all your help!
DIANA R.
|
Overall Experience
Rating:
5.0
Great
Melinda H.
|
Overall Experience
Rating:
5.0
Very please with the service here and all U-Haul Facilities.
UHAUL D.
|
Overall Experience
Rating:
5.0
The staff were most kind are all times. I was treated above and beyond what anyone would expect. I moved in after a back surgery, recovering. I needed at times to familyassist me. They understood me.
TERRESA O.
|
Overall Experience
Rating:
5.0
thank you for the great service, good price, friendly people, and the one free month of storage! amazing!
Noel g.
|
Overall Experience
Rating:
4.0
The person who checked in our equipment was amazing. There was an issue with the check-in location from the 800 number and she made sure it was corrected before we left. I think she was the general manager.
SHERRY B.
Rating:
5.0
Customer did not leave a comment.
MELISSA J.
Rating:
5.0
Customer did not leave a comment.
CARLOS R.
Rating:
4.0
Customer did not leave a comment.
JOSEPH C.
Rating:
5.0
Customer did not leave a comment.
CINDY I.
Rating:
5.0
Great, friendly service!
YAVONDA W.
Rating:
5.0
Richard and Loretta were very helpful, knowledgeable, and friendly. I will use this location again.
Mike and Suzy
MIKE H.
Rating:
5.0
Loretta exemplifies professional customer service!
SHAMIKA C.
Rating:
2.0
Customer did not leave a comment.
SIT L.
Rating:
5.0
Costumer service was excellent. I reserved a vehicle for 7am and arrived early. Since the office doesn't open
until 7am, I sat outside to wait. The staff saw me and opened 10 minutes early, let me in, and had me on my way by 7am. They were friendly and efficient. Great way to start a move. Thanks Uhaul.
ADAM K.
Rating:
5.0
The service at this location is nothing short of perfection . They treat u like family. Thank you Richard and Loretta !