Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Management and staff were friendly and professional.
Charles S
|
First Impressions
Rating:
5.0
Richard top tier
Brian C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KENNIKA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AHUVA R
|
Overall Experience
Rating:
5.0
Thanks For Everything Loretta And Richard.Let You Guys Know For The Van.
Luis M
|
First Impressions
Rating:
5.0
Loretta and Richard were amazing. They helped me when my apartment complex screwed me over. They were understanding and helped me. We need more people like them. If they weren’t already managers , I would recommend U-Haul giving them an extra bonus and more U-Haul locations to manage.They were perfectThan you.
JOSHUA A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melinda M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamie H
Rating:
1.0
Manager Ruchard was extremely creepy and bragged about having a gun. Also, upon moving out with notice, I was told I wouldn't be receiving my 2 week prorated refund which I want and am entitled to
Fredrick B
|
Overall Experience
Rating:
5.0
Outstanding! where else in the world can you find a storage unit absolutely free for the first month meaning even if you stay a day before the end of the month and take all of your things out you pay nothing! Customer service above and beyond do yourself a favor and use this storage facility. Elevators are available and access is very convenient. Thank you to the owners and Anthony. I hope they realize they have a true gem by-having you in the front office.
Edmund B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alana C
|
First Impressions
Rating:
5.0
Richard was great!
Marcello M
|
First Impressions
Rating:
5.0
The entire staff was extremely helpful with my needs. They were all professional, polite, respectful and friendly.
I had an personal issue with my return date and the staff was very understanding and made the changes that I needed. Overall, my three days move were made so much easier because of them.
5 STARS!
ERNESTO M
|
First Impressions
Rating:
5.0
Super 😍 in and out, and also very very understanding with all the curve balls that were thrown at me during the move.
Noel C
|
First Impressions
Rating:
5.0
Everything was well from beginning to end so convenient when I turned in truck online app was also easy
CHRISTINA T
Rating:
2.0
Not customer friendly. Keep raising the rate multiple times and just keep the customer hostage. Glad im out and wont recommend this place to anyone.
DONN L
|
Overall Experience
Rating:
5.0
They always exceed my expectations
Donald E
Rating:
5.0
Wonderful management at this location! Very grateful for all of the assistance! Easy process and very patient with questions. The gentleman even came off his break early to assist, for which I am extremely grateful as I was tight on time. WONDERFUL!!!
Mary I
Rating:
5.0
Mrs. Loretta and Mr. Richard were great!! Very very nice couple that run a top notch place. Explain everything to me about my bill, a full break down. The highlight was talking to them about the Sacramento kings and Los Angeles lakers rivalry about the cow bells…
TRENNELL B
Rating:
5.0
Customer did not leave a comment.
JULIEN Y
Rating:
5.0
I must say I've never had a better experience anywhere else. Richard G. was on top of his game. From helping me with getting the UhAul app to providing excellent customer when picking up and dropping off. Kudos to Richard and his wife for making it so easy. Thank you
Steven R
Rating:
1.0
Customer did not leave a comment.
Mindy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PITIPONG B
Rating:
5.0
Richard and Loretta are the best people in the world! They take care of all their customers and ALWAYS go above and beyond. The facility is beautiful and well maintained. They are so kind and always willing to help. Highly recommended!!
Christopher G
|
Overall Experience
Rating:
5.0
Richard was great!!!!
Brian R
Rating:
5.0
The woman and her husband (please forgive me, I can't think of their names as it was awhile ago) that runs the uhaul business there, they are so very kind! They are not pushy business people. It was very early in the morning and they were not grumpy or gave any attitude at all! We enjoyed renting from them and that location! Their hours are very convenient! Will definitely use their business if we ever need to in the future.
LEONARD M
Rating:
5.0
Customer did not leave a comment.
LORETTA G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maleia T
Rating:
5.0
Richard is great and very friendly. I appreciate the help I received at this location.
BRIAN R
Rating:
5.0
Richard G was amazingly nice and although there was 2 of us waiting he diligently managed to get both of us taken care of and on our way. Even though I arrived 10 minutes before close he came outside and was ready to assist in checking in my vehicle. He's a great asset to this location.
Zack D
Rating:
5.0
Customer did not leave a comment.
Durrell G
|
Overall Experience
Rating:
5.0
Always amazing service.
Wendy R
Rating:
5.0
Richard was very helpful today Jan 07,2025.The place looks very clean compare to what i have seen in the competitors around. 2nd floor was cool and easy access with huge elevator which helps.Im happy to store my furniture and stuffs there.
seems like very maintained storage.
Mylene C
|
First Impressions
Rating:
5.0
Richard was great and got our rental squared away. Very professional and friendly.
JUDITH B
Rating:
5.0
Customer did not leave a comment.
STEVEN R
|
Overall Experience
Rating:
5.0
Loretta and Richard are the best. They really care about the property, rental trucks and us.
Modern-Vintage R
|
First Impressions
Rating:
5.0
The best Storage we have ever dealt with! Highly recommended, Loretta and crew took care of us in the highest manner!
Manuel L
|
Overall Experience
Rating:
4.0
When I had a problem with the door or access entry the staff was helpful
Silvia G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LOURDES M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HERMINE B
Rating:
5.0
Easy straightforward check in process. Owner operator was very friendly.
STEVEN R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jonathan H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sarah B
|
Overall Experience
Rating:
5.0
I love the service and help received when opening the U-Haul contract. Richard was very helpful in explaining the whole process and they have an efficient crew to run the facility.
Eric L
|
Overall Experience
Rating:
5.0
Staff is always ready and willing to help and friendly at this location. I remember the beautiful lady that has been there for 16 years helping me on several moves over the years. She still loves her job and it shows
Concersllia J
Rating:
5.0
Very happy to store our things here. Thank you.
Sarah B
|
Online Move In
Rating:
5.0
Amazing customer service
THEERANART B
Rating:
5.0
Great service from the staff at this U-Haul.
Limuel H
|
First Impressions
Rating:
5.0
From my point of view there is no improvement needed Richard is an excellent employee & handles his employment very well great Customer Services
💃🏻 ⭐️⭐️⭐️⭐️⭐️ 🕺🏻
KASAUNDRA G
Rating:
5.0
Customer did not leave a comment.
Rose P
Rating:
5.0
Customer service was great ! When I picked up and when I returned. Thank you!!! 😁
BRANDON W
Rating:
5.0
Richard was awesome with explaining the process and made sure I had their contact information incase anything went wrong.
Eric L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lorraine J
|
Overall Experience
Rating:
4.0
Overall the experience was good. Anthony was very helpful, the truck's interior was clean but the ramp was very hard to use. The app didn't upload my license or pictures on the first go around so it was very time consuming at check in and drop off. Might be worth looking into.
Marissa M
Rating:
5.0
Customer did not leave a comment.
J A
Rating:
5.0
They were amazing!!!!
Jeffrey M
|
Overall Experience
Rating:
5.0
Great service! Will definitely recommend this location
ADISON G
Rating:
5.0
Richard was very helpful and went above and beyond to make sure I was happy with the rental experience.
James R
Rating:
5.0
The General Manager and her husband are above amazing. They made us feel Welcome and they treated us like family. Both are very professional and kind. The whole process with them was so smooth and easy. They deserve all the recognition.
JORGE K
Rating:
5.0
Richard went above and beyond calling other u haul facilities to assist me in renting a truck as well as getting the storage unit.
Jeanie M
|
Overall Experience
Rating:
5.0
I have used U-Haul many times for everything from truck rentals to storage units. This has been my favorite location. Everyone I encountered was so very nice, friendly, and helpful.
Jessica C
Rating:
5.0
Richard was great and extremely patient with me. He’s the best.
Ariana A
Rating:
4.0
Customer did not leave a comment.
Brian J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
EMILY G
|
First Impressions
Rating:
5.0
I was beyond impressed with all three employees. They were each kind, professional, friendly, and always helpful.
Anson C
|
Overall Experience
Rating:
5.0
Richard and Loretta are the absolute best! They were on top of everything! The second I walked through the door they were ready for me. They are so friendly, and you can feel the family atmosphere from them. The U-Haul itself was perfect, clean, and updated. They were so accommodating as well. I can't wait to see them again soon!
Maleia T
Rating:
5.0
Customer did not leave a comment.
Jesse S
Rating:
5.0
Customer did not leave a comment.
JAZMYN D
Rating:
5.0
Loretta was friendly and efficient
shannon w
|
First Impressions
Rating:
3.0
Virtual pickup is ridiculous took over a hour and such a waste of time. I do not recommend the virtual 24/7 check in check out to anyone
Cash V
Rating:
5.0
Not only would I recommend this storage facility to a friend, I did rjust that. He turned into
a long time renter, same as myself.
RICK J
|
First Impressions
Rating:
5.0
The cargo van had extra rules but they adjusted the reservation times in my favor. Very helpful and so friendly!
Monica B
Rating:
5.0
Richard was super friendly, and went above-and-beyond with his help. This was my first time using U-Haul with my fianceé and he made the experience so easy for us.
Angelica M
Rating:
5.0
Everything went very smooth. Great customer service
Greg F
Rating:
5.0
People at the office were so friendly and very nice. We were so happy to rent a yruck from here.
Emi P
Rating:
5.0
Customer did not leave a comment.
Raul H
Rating:
4.0
Checkin requirement to photograph myself, and to photograph and scan my license is offensive, and exposes the customer to identity theft.
Will not use again.
John A
Rating:
5.0
The manager was the most considerate of any questions and answer's......thank you..
Adrien J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah G
Rating:
5.0
This was my first exprience using a storage, and I exprience easy and comfortable.
Bereket B
|
Overall Experience
Rating:
5.0
Richard was awesome. On time for the truck delivery, and on time for the return, showing his professionalism and experience in the business. Very polite and a great gentleman to work with. He apologized for not having the blankets and made a phone call to the closest U-Haul location to arrange the pick-up. Truly an asset to the organization.
Ye H
Rating:
1.0
Customer did not leave a comment.
Jennifer H
|
Overall Experience
Rating:
5.0
Best service ever!
Steven B
|
Overall Experience
Rating:
5.0
The best U-Haul experience I've ever had, in fact, where my storage unit is now, I'm closing and I'm getting a small one there this couple was amazing and I recommend the 100%. Thank you
FRANCES A
Rating:
5.0
Loretta and Richie are really nice people.
They made my experience easy and pleasant.
Thanks.
Manny R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
doretha p
|
Overall Experience
Rating:
5.0
When I was there a truck was ready.
Professional service and very nice.
Kaoru N
Rating:
5.0
Lorretta and Richard are amazing people. They are friendly and kind. You will receive excellent customer service as well as genuine and embracing human integrity. Best place to rent at uHual.
George P
Rating:
5.0
Customer did not leave a comment.
Scott J
Rating:
5.0
Customer did not leave a comment.
Riel B
Rating:
5.0
Most any customer will have a very pleasant and affordable experience at this location with Loretta and her husband.
Cerise W
Rating:
5.0
cool
Rudolph T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MATTHEW D
Rating:
5.0
Everyone was very helpful and friendly
Joshua L
Rating:
5.0
Customer did not leave a comment.
Alexander J
Rating:
5.0
I loved the place
Thank you
John V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ieshai W
|
First Impressions
Rating:
5.0
U-Haul Moving & Storage At Tropicana was great! It was always clean and felt safe. I also enjoyed that they always sent courtesy rent reminders.
Jared W
|
Overall Experience
Rating:
5.0
Richard was absolutely amazing. He went far above and beyond to make my move a much more pleasant experience, and he was extremely informative. Saved me a lot of headaches, and even helped me out by helping me pick a much more convenient location to return my truck! I was pretty nervous about the whole experience, but Richard helped make my move so much easier. Many thanks to him!
Christopher Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dedrick L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DENNIS L
Rating:
5.0
Both husband & wife were kind, helpful considerate & very clear with the instructions. Nice good people!
Susan P
|
Overall Experience
Rating:
5.0
Great people. Go above and beyond to help you if your in a tight spot. Location is very secure , clean , and well managed. Highly recommend this location .
Jason S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ismael M
|
Overall Experience
Rating:
5.0
I'm satisfied with this location..it's very clean & employees are very friendly
Jose Q
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angelena B
Rating:
5.0
Richard helped me with check out and return. He was thorough and friendly. The van was awesome. It was fun to drive. I will definitely use this location again in the future. Thank you!
Anne S
Rating:
5.0
The owners treated me like family
XSANNE L
|
Overall Experience
Rating:
5.0
Richard and Loretta are wonderful to work with! They are always helpful with any and all needs and go above and beyond with their customers! Very secure storage facility! I would recommend this place highly!
Kami P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberley Z
Rating:
1.0
Staff uncooperative and do not cater to clients needs.
Blatantly lied to our faces about Ubox capabilities and provided no alternatives.
I will not be using anything U-HAUL related again in my life
Preetham V
|
Overall Experience
Rating:
5.0
Also received great customer service at Jones location right around the corner.
THOMAS P
Rating:
5.0
Customer did not leave a comment.
Jeffrey P
Rating:
5.0
As always amazing customer service. The are my favorite people to rent from in Las Vegas.
Wendy R
Rating:
5.0
Loretta is AMAZING! Super sweet, helpful & kind. I will never ever forget her and will definitely stop by just to visit her whenever I'm in the area ❤️
Brittny H
|
Overall Experience
Rating:
5.0
I think the customer service is excellent. Thank you Loretta and Richard for making it so easy to rent a UHaul.
Nicholas D
Rating:
5.0
Excellent customer service would recommend them highly
Roberta O
Rating:
5.0
Great customer service as always.
Wendy R
Rating:
5.0
The staff were nice and friendly.
ANTIONETTE B
Rating:
5.0
Anthony was amazing! Very professional, kind and knowledgeable. I will recommend directly to him and his location.
Rosa M
Rating:
5.0
The owner and his wife were very kind and friendly. It was very easy to rent and also to return the truck.
Steven M
Rating:
5.0
The managers were always helpful and I loved that that are husband and wife! They were always concerned when I didn’t come to my storage for a while. I had it for 3 years since my husband passed away. They would always asked was I ok and I would tell them I had been sick. They would always wish me well as I would them. They are the best and don’t ever let them go!!
Charisse A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Collin B
|
Overall Experience
Rating:
5.0
Excellent service
Antonio C
Rating:
5.0
Customer did not leave a comment.
marc s
Rating:
5.0
Amazing service and clean location! Management team feels like family to work with.
Marnoel C
Rating:
5.0
Stayed open a few minutes later to accommodate my rental return.
MARTIN L
Rating:
5.0
Perhaps more places to drop off our rental when we're done, especially because one space is disabled only. Both spots were free when I dropped off, so it didn't inconvenience me any.
EVAN W
Rating:
5.0
Mr. Richard and Ms. Loretta, Thank you for providing me with a wonderful experience while living in Las Vegas. I want to thank you both very much and wish you both nothing but success, peace and health. I'll talk to you all soon! Thank you!
Duke H
|
Overall Experience
Rating:
5.0
Friendly owners/staff and extremely well maintained Uhaul van. Thanks again!
Rylan L
Rating:
5.0
Customer did not leave a comment.
Peggy P
|
First Impressions
Rating:
5.0
Richard and anthony were very friendly and easy to deal with
marc s
Rating:
5.0
Customer did not leave a comment.
Laura S
|
First Impressions
Rating:
5.0
Loretta and Richard is very helpful. Always good vibes.
Gary S
Rating:
5.0
Loretta is always wonderful to work with <3
Taylor E
Rating:
5.0
I just wanna say thank you guys so much. I really appreciate you. And Mrs. Loretta thank you for everything ❤️ your a truly amazing 👏!
DEIRDRE L
|
Overall Experience
Rating:
5.0
The staff was very nice and helpful
Georgina B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John R
|
First Impressions
Rating:
5.0
Rich and Loretta are awesome.
Emmanuel S
|
First Impressions
Rating:
5.0
Loretta and her coworker were both awesome!! Kind courteous patient and friendly
Howard P
Rating:
5.0
Customer did not leave a comment.
Jonthan C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HangingAroundTow S
Rating:
5.0
every thing was great!
jean g
Rating:
4.0
Customer did not leave a comment.
CYNTHIA O
|
Overall Experience
Rating:
5.0
The store manager was amazing friendly and really helpful. She made my experience at the U-Haul storage excellent and made me recommend this location to everyone I know
RODRIGO C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ismael M
|
First Impressions
Rating:
5.0
Loretta was especially kind. She was so nice to me I literally had a tear in my eye . I was grateful to get the unit and to meet Loretta 😎
Charmaine S
|
First Impressions
Rating:
5.0
Richard and Loretta go above and beyond to help.
HangingAroundTow S
Rating:
5.0
Customer did not leave a comment.
Letisha P
|
First Impressions
Rating:
5.0
Excellent
Gertrude D
Rating:
4.0
They were amazing and helped us navigate the storage process. The space isn’t a new building, but they make it up in great service and welcoming demeanor!
Koleen S
|
Overall Experience
Rating:
5.0
The staff was very helpful and kind. I would recommend this facility to everyone.
Gloria M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Derek M
Rating:
5.0
Customer did not leave a comment.
DEMARCUS C
|
Overall Experience
Rating:
5.0
Office staff were extremely knowledgeable and kind, made us feel very welcomed to our new community.
Selena A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dominick T
|
Overall Experience
Rating:
5.0
The staff at this facility (The Gillettes) , are great people . Incredibly helpful and knowledgeable . Met all my needs and concerns and went above and beyond for me . The best storage experience I’ve ever had . Take security at this facility very seriously and treat you like your property is their own . They treated me like family . Rare nowadays
Jason S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Wendy R
Rating:
5.0
Always great service and very friendly.
HangingAroundTow S
Rating:
1.0
Didn’t like Staff didn’t have change asking all kinds of irrelevant questions and I didn’t get the same deal as the person who made my reservation
Shawna S
|
Overall Experience
Rating:
4.0
The Gillette’s were very kind and accommodating during my years of storing with them.
ANITA J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jonathan S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason C
Rating:
5.0
Customer did not leave a comment.
Judith B
|
First Impressions
Rating:
5.0
The U Haul Van I rented was the cleanest and best maintained and driving vehicle I've ever rented from any company. The Husband and Wife who run this facility are 2 of the nicest people I've dealt with and they are geniuenly concerned with the quality of service they provide. They will be receiving all my future vehicle rental needs!
David W
Rating:
5.0
Customer did not leave a comment.
Etene T
Rating:
5.0
Customer did not leave a comment.
Cynthia L
|
First Impressions
Rating:
5.0
Nothing to improve they are great. Definitely understand customer service. Favorite place to rent from.
Wendy R
Rating:
5.0
Second time renting from this location. Male owner who’s name I can’t remember, is a great guy.
Todd M
Rating:
5.0
Customer did not leave a comment.
Talanoa F
Rating:
5.0
Customer did not leave a comment.
Marquice D
Rating:
5.0
Just continue with what you are doing now.
Dawit B
Rating:
5.0
owners here are EXTREMELY pleasant and accomodating! Uhaul however, as a company has a lot to work on. There are issues with your website which is NOT cool. It allows you to rent from a chosen site even tho no Vans available. We were given a call to change to this location but it was far away from our house than the other location that cancelled on us. We had to pay extra mileage ( 11 miles ) just to pick it up! but the owners more than made up for it with their pleasantness. Your very lucky to have them representing your company. Otherwise, I would never rent again from UHaul.
Clayton m
Rating:
5.0
Customer did not leave a comment.
Cindy C
Rating:
4.0
Thank you
Michael M
Rating:
5.0
Customer did not leave a comment.
Julie R
|
First Impressions
Rating:
5.0
A very professional and friendly staff helped us.
Anson C
|
First Impressions
Rating:
5.0
Continue being friendly and accomodating. Loretta and Richard are great.
Gary S
Rating:
5.0
Management very courteous, friendly and helpful!
Ray L
|
First Impressions
Rating:
5.0
Loretta and Rich are true professionals. Made my move less stressful. Thank you so much.
John G
Rating:
5.0
The staff were nice and friendly and very accommodating.
Dominick T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alexa A
Rating:
5.0
Customer did not leave a comment.
Sreejith K
Rating:
5.0
Customer did not leave a comment.
Emily b
Rating:
5.0
Customer did not leave a comment.
DAVID N
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Pauline A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHARLES B
Rating:
5.0
Customer did not leave a comment.
WENDY R
Rating:
5.0
Customer did not leave a comment.
Art M
Rating:
5.0
Customer did not leave a comment.
Benjamin N
Rating:
5.0
Customer did not leave a comment.
Eva B
Rating:
5.0
Customer did not leave a comment.
ariel a
|
First Impressions
Rating:
5.0
Nocomentarios
Manuel S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENNIKA H
|
Online Move In
Rating:
5.0
There was never any issues with cleanliness or security here. The attendants were friendly, courteous and professional at all times. I am very satisfied the service I received.
Eulaine W
|
Overall Experience
Rating:
5.0
Loretta & Richard were very Kind & Professional! They went out of their way to make sure we had exactly what we needed and their customer service was impeccable! They were very helpful, sweet, personable and knowledgeable. I am very very happy with the service they provided and the establishment is supreme and very cleaned and organized!! Thank you Loretta and Richard, you both are appreciated!!
Michelle J
|
First Impressions
Rating:
5.0
Loretta and Richar the best couple…. Excellent service
Celia G
|
Overall Experience
Rating:
5.0
Outstanding customer service. Always friendly and helpful. Loretta does an excellent job
William B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Helen M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MaryAnn T
|
First Impressions
Rating:
2.0
Way to expensive .. overpriced and the ramp was filthy. Lost several hundred dollars . Had my movers wait until I went to the store and bought a broom and pan. I personally had to clean out the ramp. I was moving my personal items from vegas to Texas .
Esperanza F
|
Overall Experience
Rating:
1.0
I got way to many charges on my account, I ended up canceling my storage and haven’t received my refund, the uhual truck over charged 3 times and I haven’t received my refund either.
Fiorella M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Debra M
|
Online Move In
Rating:
5.0
The operators of this storage facility was very accommodating, always helpful and available. The service and customer service was above and beyond my expectations. I would wholeheartedly recommend this facility and anyone seeking storage.
Francine W
|
Overall Experience
Rating:
5.0
very nice experience, great staff
John T
|
First Impressions
Rating:
5.0
Great customer service
THEODROS W
|
First Impressions
Rating:
4.0
There was money taking from my account that I have no idea what it was for
John A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lewis K
|
Overall Experience
Rating:
5.0
Loretta has exceptional customer service. Very pleasant and so helpful. Thank you very your excellent service.
Catherine C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JULIA C
|
Overall Experience
Rating:
5.0
Very friendly
Catherine C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie W
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Jevon J
|
Overall Experience
Rating:
4.0
I would like to personally thank Ms. Loretta and her team for helping me and my daughter's.
Jason T
|
Overall Experience
Rating:
5.0
Very nice staff & facility
Yvette V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Porshia R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Melissa M
|
Overall Experience
Rating:
5.0
Very nice, very helpful, answered all my questions, took time to show me a lot and explaining everything
Wonderful experience
Danny M
|
First Impressions
Rating:
5.0
Customer service was great!
Eric M
|
First Impressions
Rating:
5.0
The owner rock know who you are always around to help best storage I have ever used 50 years of storing stuff
David M
|
Overall Experience
Rating:
5.0
Loretta and her husband were so helpful and so pleasant. They had solutions for any situation and were genuine in their concern of me as their client. So glad I used their facility
Stephen L
|
Overall Experience
Rating:
3.0
The first location in Jones and Hacienda and Decatur/Oakey are not good they send me to far location and l help myself to get to Tropicana/Duneville location and I glad to see Loretta they act not interested to me when l asked for other location they didn’t know???? I am planning to rent a truck too.
Antonia S
|
First Impressions
Rating:
5.0
Very friendly and professional. I ordered a larger unit but after speaking with the manager she helped me get a smaller unit for less money. Very happy with overall process.
William L
|
First Impressions
Rating:
2.0
I was given a truck with less than 1/4 tank of gas and no paperwork upon pick up. I was also given the wrong drop off address and it cost me at least 2 hours out of a very busy day and really screwed everything up for me, also costing me a $35 Uber ride. I was definitely not satisfied. The customer service was nice after I was finally able to get someone on the phone after being put on hold more than 3 times for almost an hour each time during this whole experience.
Jason R
|
First Impressions
Rating:
1.0
felt like I was treated very wrong after all the money we paid
Martin M
|
Overall Experience
Rating:
5.0
The most friendly and caring staff
Stacey A
|
First Impressions
Rating:
5.0
Loretta was just simply AMAZING! She had the best customer service I have ever encountered before. She was very helpful and also made sure to make me feel comfortable aboit the COVID precautions.
Tasha B
|
First Impressions
Rating:
1.0
Most crooked owners ever!! I didn’t sign up for auto pay and when I told them after payment that I was moving out they took another payment with auto pay without my consent!! Greedy old people. Had to flag it with my bank and they then gave me my money back 2 weeks later before the bank finished the investigation.
Cory E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eytan S
|
Overall Experience
Rating:
5.0
Loretta is a peach very friendly and helpful
David M
|
First Impressions
Rating:
2.0
Owners make up rules as they go along and don't inform customers of what's going on. Poor customer service all around. Won't be coming back.
Caleb F
|
Overall Experience
Rating:
1.0
The lady keep sending me empty pdf files for 5 mo. After that I received a bill for $1,800. I sent a number of email stating her husband watch me move out in March I remember because he said he didn't trust my sons. HE CAN AND SOLVE IT.
LaBaron S
|
Overall Experience
Rating:
5.0
Loretta and her husband were terrific and very helpful. We had a difficult move from Oregon. Loretta was the first person we came into contact with when we arrived in Las Vegas and was truly a breath of fresh air. Thank you Loretta and Richard, you made that portion of our move comfortable. - Bruce & Colleen
Bruce W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos G
|
Overall Experience
Rating:
5.0
Loretta was very helpful and friendly, excellent experience.
Jacob M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eytan S
|
First Impressions
Rating:
5.0
The staff was friendly and accommodating, and the storage facility is nice. I would definitely recommend this facility to others!
Joseph K
|
First Impressions
Rating:
5.0
Loretta is a great person, she help me and make everything easy
Lorena M
|
First Impressions
Rating:
5.0
I really loved going to this U hau! Loretta was so nice to me. I'm glad that I was sent here cause I wouldn't have met Loretta and her husband. We talked like we've known each other for years and we just met. I stayed in the office with her while I waited for my family to come and unload my truck. Loretta's husband was nice too!! He moved my truck by the storage unit. I could go on and on about how good they are but I'll be here all day. I will definitely refer my family and friends to come here
Charisse A
|
First Impressions
Rating:
5.0
The staff are wonderful people. Nice and helpful. They make you feel like family. Thank you.
Louis P
|
First Impressions
Rating:
5.0
They were the nicest people I've encountered during my whole move .
Beyonka W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Arturo T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard G
|
First Impressions
Rating:
5.0
I and my mobile mechanics business are new to Clark County. As both, a business owner and consumer I can appreciate great customer service and Laretta & Anthony were the best. Very happy camper here.
Diedree E
|
First Impressions
Rating:
5.0
Excellent storage facility the staff is great they are very friendly honest and made me feel as though my belongings were secure. Wherever they have a facility is where I will trust my belongings.
Jeremy T
|
Overall Experience
Rating:
5.0
Thank you for the fine service!
Cynthia L
|
Overall Experience
Rating:
5.0
Thank you
LaBaron S
|
First Impressions
Rating:
5.0
I just went in to rent a storage unit with no real expectations of anything else. But Richard and Loretta that manage the location turned it into a very nice experience. Absolutely great service.
Derrick C
|
First Impressions
Rating:
5.0
Great service. Very friendly staff, reassuring me how safe and secure the facilities are and how convenient everything is to get to. Thanks!
JOSEPH O
|
First Impressions
Rating:
5.0
Good experience
Eric P
|
First Impressions
Rating:
5.0
The staff were the best always helpful and caring.
BARBARA B
|
Overall Experience
Rating:
5.0
I was very pleased with The staff they was very friendly & helpful. Special thanks to Mrs Loretta & Ritch. I would use U-Haul in the future if ever needed again! And I would highly recommend to friend
Theresa B
|
Overall Experience
Rating:
5.0
Very good 15 foot truck from Los Angeles to Las Vegas also good mileage.
Ralph I
|
First Impressions
Rating:
5.0
Thank You
BRANDON A
|
Overall Experience
Rating:
5.0
Excellent service. Friendly and accommodating.
Harry P
|
First Impressions
Rating:
5.0
Very professional and kind. Thank you
Edwin D
|
First Impressions
Rating:
5.0
Really sweet people managing the property. They even backed the trucks in for us.
Jeffery B
|
First Impressions
Rating:
4.0
Friendly folks
Alan L
|
Overall Experience
Rating:
5.0
the staff was very polite, respectful, very helpful , thank you richared and Loretta.
Melshaw W
|
First Impressions
Rating:
5.0
Staff and management very helpful and friendly. Would frequently call if a payment was missing and the overdue charge was about to hit. Great people, highly recommended
JAY F
|
Overall Experience
Rating:
5.0
Super friendly
Alan L
|
First Impressions
Rating:
5.0
all good
Craig C
|
Overall Experience
Rating:
5.0
Great experience, super friendly managers and clean and well maintained facility. Will definitely be my only choice if looking for another storage unit.
Zondree B
|
Overall Experience
Rating:
4.0
Staff was very friendly and accommodating. Unit was spacious. Only downside was that we were given a drive-up unit near the end on the left side, so we were forced to park on the right and walk.
Howell S
|
Overall Experience
Rating:
5.0
very nice
Craig C
|
First Impressions
Rating:
5.0
Loretta and Richard were extremely nice and caring about keeping my belongings secure. Always helpful and friendly! Cannot recommend enough.
Natalia l
|
Overall Experience
Rating:
5.0
The owners here are awesome! They keep the place nice.
AMBER S
|
Overall Experience
Rating:
5.0
Loretta ,Richard and Anthony where very kind and helpful at all times during my years at Uhaul !!. I am very thankful for that!
GARY P
|
Overall Experience
Rating:
5.0
moving made easy!!!!
CORINE M
|
Overall Experience
Rating:
5.0
Fantastic experience! Thank you for all your help!
DIANA R
|
Overall Experience
Rating:
5.0
Great
Melinda H
|
Overall Experience
Rating:
5.0
Very please with the service here and all U-Haul Facilities.
UHAUL D
|
Overall Experience
Rating:
5.0
The staff were most kind are all times. I was treated above and beyond what anyone would expect. I moved in after a back surgery, recovering. I needed at times to familyassist me. They understood me.
TERRESA O
|
Overall Experience
Rating:
5.0
thank you for the great service, good price, friendly people, and the one free month of storage! amazing!
