Customer Reviews for U-Haul Moving & Storage at UW of Oshkosh

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at UW of Oshkosh

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Joe F. on

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Very friendly people !

Erik S. on

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When I made the reservation, the employee miss understood what I was requesting which was a one-way rental. When I checked in on the day of my reservation, the employee was rude and informed me that their location does not provide one-ways. The employee did not compensate for their mistake nor did they apologize.

Dennis E. on

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Gloria N. on

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Louis C. on

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keith k. on

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Good service.

Greg R. on

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make sure customer knows where furniture pads are. Had problem locating pads.

Todd B. on

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Joe F. on

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You should have your IT people look into why your System freezes up when your employees are helping a customer , it would make there jobs easier , but they do a top notch job!

Louisa B. on

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Melissa G. on

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Jordan B. on

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doug s. on

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The people were very nice !!!!!

ANGELA M. on

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Said the truck had a full tank of gas when I picked it up and it didn’t because I ended up putting almost 10 gallons of gas in at the gas station across the street from this sight and we only drove 12 miles throughout the day. Also was charged for the dolly and furniture blankets which we didn’t use.

priscilla g. on

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When I returned the truck [ended up renting 15' instead of 17' as they did not have one available without prior notice. My timing was in the hands of others, so it was last minute] business at store was brisk & when I wanted to settle up any overages with cash I was dismissed (with great kindness) and told it would go on my card and I would be notified online. In essence, I never got that notification because I was unable to download it. I still don't have those details. Frustrating that I will have to walk to library (not real nearby) or contact my bank to find out. Politeness of employees at this location was exceptional, but I still felt like I was being herded out after having waited in line for a noteable amount of time.

Norb O. on

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tom f. on

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Tom K. on

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Lori o. on

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Kirstine N. on

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The wait time to get my key even when I did most of the process online was rediculous.

Patricia A. on

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They should be more organized and make sure you let your customers know they have to pay $100.00 deposit if the pay cash...

Shalene E. on

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DEREK V. on

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joe c. on

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customer service was at bellow avg at best. handed me the keys and said that my truck was the middle truck in the lot. had to squeeze between the trucks and fold the windows in to get it out of the parking spot. every other uhaul i have rented pulls the truck to the counter area where it is checked for scratches and damage to the vehicle. she did not even do that.

steve l. on

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Really great experience. Thank You.

Mark B. on

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Doug A. on

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nick j. on

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When we went to drop off the dolly the lady said it would be $50 for her to help us. We are in our 70's and I have a hard time getting up and down to remove the chains and straps. She could have helped us seeing the difficulty I had doing this. She just stood and watched. What happened to courtesy for helping senior citizens. We were disappointed in this.

Gretchen R. on

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josh s. on

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These people looked lost and didn't have a clue. The tank wasn't full either. Disappointed, will go elsewhere next time.

Erica D. on

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Linda P. on

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wanda c. on

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Update the computer system, every time I've been there it always freezes up.

Michele S. on

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Was suppose to pick up in Neenah at True Value Hardware. Was told it was available, for pick up at 8am. We notice the truck was there the night before. Had all our help ready to help us move at 8:30am that Saturday. Here our truck was relocated for pick up in Oshkosh which delayed our move by 2 hours. No one knows why? Our reservation for Neenah pick up was erased That was an extra 20 miles out of our way. I have rented a lot from Uhaul in the last 10 years and every single time, my reservations are messed up. Either the pick up location is switched or the truck I reserved is changed. Very annoyed with all this

Heidi T. on

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The employees working that day were amazing at helping me get everything connected properly!!

John M. on

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KEVIN M. on

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Victoria i. on

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not everyone has a smart phone or likes to use the computer to do business. Please let your customer know that there are other ways to return your truck without going on line. I lost sleep over it because we returned the truck but unable to do the return online! and then she said it was no problem! Wish she would have told me that when we reserved the truck! But they were great!

Princanette T. on

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They keep taking my money after the move was done they just took money again

Tina M. on

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Asencencion l. on

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Christopher N. on

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Andrew W. on

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i returned the trailer saturday and got an email telling me to return it on monday, they never checked in the return of the trailer i rented

Chad C. on

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2 utility dollies and 1 dozen blankets not in truck when we went to pick up truck. We elected the early pick up at 6am but had to wait till 7am for location to open to get help.

Ronald P. on

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I rented the truck for 48 hours. I returned it early. Something happened on your end with the paperwork and the drop-off location and times got mixed up. So I was charged extra, even though I returned the truck a day earlier than I needed to. I'm not happy! This wasn't a good experience.

ALLISON K. on

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ROBERT B. on

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No issues at all. Very helpful staff

Skye H. on

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Way to expensive

PJ W. on

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The truck we rented was clean but apparently near it's replacement time. Underpowered, loose suspension so difficult steering and rough ride, and less than 5 miles per gallon. Personnel were effective.

Grant A. on

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Mike S. on

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Convenient location for storing our items and dropping off a trailer. Crystal and the crew are helpful and always available to assist you with your storage or moving needs.

xerxes v. on

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Crystal did a wonderful job fixing a complication I had. The service was more affordable then I expected

Ken N. on

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The trailer I rented was an older version and would not work for the newer car. It was useless. I thought I should have gotten a partial refund. Staff were super friendly and prompt.

patrick t. on

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Office claims there was damage to my rental vehicle. This is completely untrue. I am really unhappy with this U-Haul experience.

Ron L. on

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Crystal Boss is an excellent employee. If I had a.business I would have to make her a job offer!!!

Kent M. on

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Just a little more organized

Erica D. on

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Shane V. on

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ROBERT B. on

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Great service and support by store manager.

JOSEPH A. on

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Crystal was fun and great to work with. Everything went very well and I will be renting from you again. Thanks.

Mike S. on

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Outstanding !

Ryan H. on

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Greg S. on

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Everything was great.

RACHEL W. on

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robert c. on

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Be sure to contact Uhaul before your pickup date. They changed my pickup location and never notified me. Furthermore, be sure to confirm your equipment. Although I had a reservation for a certain trailer size, they could only offer a larger unit that was excessive for my needs and cost me fuel money for a 2200 mile trip.

Robert U. on

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Fix your site...unusable..thanks

Bob B. on

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It has been decades since I last rented something from U-Haul. Everything from reserving a van trailer on the telephone, to picking it up, to dropping it off. Everything went smooth and was very impressed with the Customer Service.

ROBERT W. on

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Michelle F. on

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appreciated the upgrade. thank you!!

William B. on

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Aaron K. on

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Staff were great

Brian B. on

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Robert J. on

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Victoria M. on

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Chee V. on

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Friendly, professional and excellent service.

Geralyn B. on

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Matthew K. on

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This experience was absolutely horrible. They didn't attach the hitch properly and it came off the ball while driving down the highway. They were supposed to follow up with us and they never did and I get a random email saying they charged my card instead.

SHILOH W. on

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richard s. on

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Chrystal was very helpful and courteous. She talked me off a cliff, as I was in a total state of panic having never trailered a bike before. On top of it through Milwaukee at lunch time. I actually felt relieved and positive I could do this after she told me what to expect. She also gave me an extra hour with my rental so I could visit my grandmother who lives nearby. I know that doesn’t sound like much, but she’s 97 and I cherish any time I can spend with her because I know our time together is limited.

DEBRA S. on

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More staff to help customers had to wait to pick up truck

elijah t. on

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I put 4 gallons of gas in the tank went 20 miles and still was charged 7 dollars for gas. Forgot to take before and after pictures. I'll remember next time.

Chris S. on

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Marty V. on

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Samantha C. on

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Inside of truck smelled like smoke and the driver seat was very hard to adjust.

sherita e. on

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I wouldn’t recommend uhaul at all for charging days that we didn’t need nor want

Carman A. on

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Crystal and the other employees are so helpful

MEHDI A. on

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Very friendly staff. Quality and quick service as 1-2-3.

Thomas H. on

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Told manager what I needed to haul and they recommended a transit. Too small, got bigger truck still too small, got third truck, finally made the move, put gas in truck, and was charged $72 for EZ fuel charge.

sherry b. on

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My furniture went to the wrong place due to "forklift ,issues" this took many times of going round and after I was told they would go o to original place they never did. Then was told multiple times

YVONNE D. on

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Very nice storage building. Clean and secure.

Daryl H. on

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Excellent experience

PAUL B. on

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I have rented a unit for 15 years and now am retiring. The staff has always been friendly and helpful.

Kathleen E. on

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Staff is very friendly and helpful. The facilities are immaculate. The fact that they have carts for your use and an elevator really made things easy. I will definitely use them again!

William S. on

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Great experience

GREGORY C. on

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The management went out of their way to assist me when I needed it the most. Words cannot adequately describe how much I appreciate the efforts of the people in Oshkosh. SIX STARS

Kelly S. on

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I’m very happy with my storage unit.

jackie n. on

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Place worked out very well for us

SALLY M. on

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Great service very knowledgeabl

Molly D. on

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I had an excellent experience.

stephen b. on

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Was a good experience

Jeanne M. on

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Uhaul Storage is a great place to store anything.

Debby K. on

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Aside from a manager being unavailable after hours a month ago, I have to highly recommend & compliment my main contact - Jason Schumacher - he went above & beyond til the end! :) Thank you bunches!

madalena m. on

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it took a very long time to get my swipe card to work and i had to ask the employees to help find my storage unit and how to get into the building. very nice but not very helpful.

Emily C. on

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We thought the storage unit was very nice and we would use Uhaul again if we ever needed to.

darrell s. on

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Never again

MATTHEW B. on

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The new indoor storage facility is very clean and well lit. It has an easy check in/out process and a serious alarm goes off if you forget to check in.

Sophie G. on

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Perfect fit for us. Will recommend Uhaul to friends & family

Mary W. on

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I found the indoor storage to be a great option. I chose the 10' x 15' room & found the rate very reasonable. Some people had complained about humidity, so I hung 3 Damp-Rid hangers & no problems.

Kenneth N. on

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While unrelated to Storage, the after hour smart phone truck drop application is useless for customers (seniors) what are less skilled with a smart phone app that requires taking pictures, etc.

susan j. on

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Very easy check-in. Was taken personally to the unit. Very clean facility, secure and well lit.

Tim D. on

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Always helpful and friendly

Justin Z. on

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The unit worked out well.