Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The whole team is awesome, super friendly, it’s like walking in to a friends business, I love renting from here!!
JESUS C
Rating:
5.0
Customer did not leave a comment.
trinidad r
Rating:
5.0
can't think of anything
CHAD S
Rating:
4.0
Customer did not leave a comment.
Eric H
Rating:
5.0
Customer did not leave a comment.
CAROL J
Rating:
5.0
Customer did not leave a comment.
DENZIL Q
Rating:
5.0
Customer did not leave a comment.
JENNIFER M
Rating:
5.0
I wish I could remember the lady name who checked the van in she was amazing and friendly
COURTENAY H
Rating:
3.0
Customer did not leave a comment.
OLIVER G
Rating:
5.0
Customer did not leave a comment.
TAYLOR G
Rating:
5.0
Customer did not leave a comment.
David M
Rating:
5.0
We love U-Haul…. Thanks for being there !!
ANTHONY R
Rating:
5.0
Everything good
MICHAEL A
Rating:
5.0
I found the people to be very friendly and efficient. They were also accommodating regarding schedules a resources. They have a great selection and volume. Great crew keep up the Excellence!!!!
DAVID S
Rating:
5.0
The trailer performed very well but it is a very old one. The paint is all cracked and fainted from the sun. The worst looking UHAul equipment I saw on my trip.
CHARLES A
Rating:
5.0
It was really busy, so thankfully, I had a reservation, but the staff was really quick and efficient and professional
EDWIN S
Rating:
5.0
Nothing everything was great
JUAN C
Rating:
5.0
Customer did not leave a comment.
Maura R
Rating:
5.0
After another U-Haul site (Rancho) blew vehicle fuses TWICE while trying to hook-up the trailer, they sent me to my general auto mechanic (twice), I had the contract at Rancho cancelled and went to the Bonanza location (several wasted hours). Rancho denies fuses can blow when plugging into the trailer while the lights are on and flashing, and their hired help kept stabbing the wiring with his power tester. Glad I got to the Bonanza location.
ROBERT H
Rating:
5.0
Customer did not leave a comment.
SAMANTHA R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
justin s
|
Overall Experience
Rating:
4.0
Just a simple easy return.
Jon M
Rating:
5.0
Customer did not leave a comment.
GINGER J
Rating:
3.0
I waited 15 minutes for someone to show up at the counter. Then was asked every question already filled out online. Then the trailer had wires that needed replaced, it had not been inspected prior to them hooking it up. They said it was my truck but it was the trailer , not a great experience at all. The trainee that checked me out had a great attitude and tried her best.
trisha h
Rating:
3.0
Customer did not leave a comment.
ANTHONY J
Rating:
4.0
Customer did not leave a comment.
QUINCY L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OSIEL M
Rating:
5.0
Customer did not leave a comment.
Alexander C
Rating:
5.0
Nothing
LANA P
Rating:
5.0
Customer did not leave a comment.
MIGUEL S
Rating:
1.0
I was charged more money than I supposed to pay only supposed to pay 30 something dollars they charged me 50 something dollars after I filled up the tank to where it was and also somebody stole the gas out the tank and they got it on camera. the truck was put back neatly, and I took pictures of the truck and of the mileage. They had put the wrong mileage on the paper given me more mileage on the the odometer that when I try to. check it in on the website. It refused to let me because the mileage was less than what I started with. It was the worst experience of my life and I’ve never had this experience with U-Haul. The place was not up to the standard state, it should’ve been it should’ve been more knowledgeable on what they was doing making sure that everything was put right. The mileage on the truck was done right the fuel on the truck was done right which it wasn’t and I made sure the fuel that I had used. I put back in the truck and I still was charged more money did not supposed to be in. It was the worst experience of my Life.
MICHAEL P
Rating:
5.0
Customer did not leave a comment.
RAUL A
Rating:
3.0
The customer service was great but the truck was filthy. It also sounded like it was overdue on mechanical maintenance.
But I would use this location service again. Very friendly service.
Arian M
Rating:
5.0
Be little bit cheaper please
JAMILEA M
Rating:
5.0
Emmalee (sorry if I spelled that wrong) was awesome! Very friendly and efficient! I’ll definitely go back to this location. Clean trucks, easy in and out.
HAYLEY C
Rating:
5.0
Customer did not leave a comment.
KIMBERLY A
Rating:
4.0
My service rep in the office at the time of my check in was excellent She was very knowledgeable and pleasant both my pickup and return
Louise D
Rating:
5.0
Customer did not leave a comment.
PASTO N
Rating:
5.0
cleanest trucks fair prices i never pay a lot when i rent 10/10
KAREN H
Rating:
5.0
Super helpful staff and management- definitely went above and beyond! Thanks so much.
ASHLEY M
Rating:
3.0
Customer did not leave a comment.
JUSTIN S
Rating:
5.0
Customer did not leave a comment.
TRAVIS C
Rating:
4.0
Easy transaction. Friendly service.
MARK N
Rating:
3.0
Here needs to be a paved area instead of just gravel!
linda d
|
Overall Experience
Rating:
2.0
Completly understaffed
JAMES S
Rating:
5.0
Customer did not leave a comment.
MYLES V
Rating:
3.0
Customer did not leave a comment.
CHRISTINE B
Rating:
4.0
Had to come back for lock so was charged extra mileage which I dont think is fair.
Licia J
Rating:
3.0
Overall a good experience, but when the hours say they close at 7pm, they really need to tell you in advance that access to the storage units closes 1 hour before, so, if it says closing at 7pm, you really have only til 6pm to get access your storage. And after I paid for a whole month in advance, and only used the unit for 5 days and then checked out, there was no money returned. They kept the entire months rent. That also should be explained up front.
Cort H
|
Overall Experience
Rating:
5.0
2nd time I have ised this location. Each time was great!
BARBIE F
Rating:
5.0
Friendly & efficient.
CATHY R
Rating:
5.0
I’m confused on how the mileage was configured for this rental since I believe I mentioned we were picking up this equipment to drive to Page, AZ in order to move our items to Redmond, OR. I again tried to confirm this over the phone but was charged for additional mileage after drop off. Frankly irritating since Vegas seemed like the only place to pick up equipment since Page doesn’t offer this service.
Deanna S
Rating:
5.0
Good customer service
BRIAN C
Rating:
3.0
Hour are not 24.
linda d
|
First Impressions
Rating:
5.0
Great staff, nice vehicle
BARBIE F
Rating:
5.0
Website for u-haul needs to be updated with the correct car trims to choose for the hitches and wiring. Toyota siena has only base and SE. There are other trims. Scheduling for installation needs to be updated because I picked a closer location for 7 pm and come to find out installer was not there. Location where I got the installation was very helpful and got me installed and even looked for the right wiring for me. Location was great but Uhaul website not so much.
FRANCIS E
Rating:
5.0
Great job, great service, I enjoyed the van!
LUIS P
Rating:
5.0
Both pick up location and drop off location were off the charts fabulous
SHARON R
Rating:
3.0
My total went from $59 to over $120
CRYSTAL W
Rating:
5.0
Everything was done perfect.. keep up good work
GODFREY M
Rating:
5.0
No need for improvement, I was very satisfied. Thank you
LINDA S
Rating:
5.0
Keep up good work
GODFREY M
Rating:
5.0
Awesome staff, reliable they have your moving vehicle ready with out the inconvenience of oh we don’t have it.
DICENIA M
Rating:
5.0
Customer did not leave a comment.
DARION J
Rating:
5.0
Easy and professional staff
ANGEL G
Rating:
5.0
Its been great renting from this location. Im happy With everything.
FAUSTINO L
Rating:
5.0
Very professional!
Robert K
Rating:
5.0
Please allow a grace period when picking up the truck. I scheduled for 10:00 am and arrived 15 minutes later. We needed to do a new reservation. A grace period would have been nice. Also tips on how to save on gas would be amazing.
YOLANDA D
Rating:
3.0
Customer did not leave a comment.
Michael M
Rating:
5.0
Nothing everyone at this location is so helpful this was my first time ever renting a uhaul and thanks to the awesome staff at this location I had an great experience. Thank you
Olisa F
Rating:
5.0
Excellent customer service
RAMONA M
Rating:
1.0
Mathew Liddic The general manager lied to me, said that traffic canceled my van which was completely untrue and the supervisor at LV Traffic, Judy Carpenter, confirmed that they did not cancel it because Mathew did it on his own and then lied to the customer. Thanks for proving that U-Haul will hire anybody to run these locations.
Frank H
Rating:
5.0
Surprisingly fast and efficient drop off. Thank you.
ANDREW W
Rating:
5.0
Fast and easy
DELILAH R
Rating:
4.0
Ease of picking up the equipment after reserving online or over the phone.
HORACE S
Rating:
1.0
I been charge for a gas I dint use , cleaning fee 25 dollar , almost 100 dollar more wend I always return the rental in the same condition with some dust and somebody always clean it with a blower it doesn’t take more than 5 min cleaning, they have a picture of the gas level I return it but don’t have a picture of the customer that use it before me to make a honest judgment .,I complained because is the first time it happens to me ,and I just got excuses from the manager he also said the employees that made my contract are still in the process of training he also said they going to investigate , I hope the manager finds out what’s going on and I get my money back it definitely a bad experience…
OSMANY A
Rating:
5.0
The customer service was excellent
ABRAM L
Rating:
5.0
Friendly staff - both pickup and return!
GREGORY C
Rating:
5.0
Customer did not leave a comment.
Mason c
Rating:
5.0
Customer did not leave a comment.
RACHELLE Y
Rating:
5.0
Great customer service. Fast and convenient. Thank you. Will definitely use this location again
ADRIENNE R
Rating:
5.0
Customer did not leave a comment.
DENNIS O
Rating:
5.0
All good
ERNEST D
Rating:
5.0
The staff at this location are awesome!!!
Extremely courteous and professional!!!
Thank you,
Glade
GLADE M
Rating:
5.0
Nothing the sale representative young lady was very professional she gave me privacy when a customer was standing right on my back. I can’t remember her name but it was on Oct 13 time 9:30am. Love easy to talk to lot of smile. Just pleasant. Thanks you so much making my move nice an easy Ms. Levy
COZY L
Rating:
5.0
Customer did not leave a comment.
MARC B
Rating:
5.0
Top notch
Thomas C
Rating:
5.0
Customer did not leave a comment.
TIMOTHY S
Rating:
5.0
Great customer service
Richard P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James H
Rating:
5.0
Customer did not leave a comment.
Robert P
Rating:
5.0
Customer did not leave a comment.
BRYAN P
Rating:
5.0
Great Customer service!!!!!
JOHN M
Rating:
5.0
(GM)* (Hi* UHAUL Representatives)* (Amazing)* (Knowledgeable)* (Assist With All Moving Needs)*
(1 Week Projects)* (Weekend Projects)* (1 Day)*
(UHAUL)* (Rock Stars)* (There For It All)* (OKAY)*
(WIN)* (LOVE)* (JOY)* (PEACE)* (JOHN 3:16)* (AC1)
AMANDA C
Rating:
2.0
Do the proper paperwork and check in vehicles properly so customers are not harrased by repo men who are given bad information as the truck i rented i had for 2 hours was reported stolen because the previous customer stole it and i was blamed for it! The managers response was awesome i will go back and rent again ill just be sure im not inna stolen truck.
MICHAEL D
Rating:
5.0
This was my first time renting from this location and I'll definately be back
Robert K
Rating:
5.0
Customer did not leave a comment.
KORIE C
Rating:
5.0
Be open on time.
PHYLLIS J
Rating:
5.0
Customer did not leave a comment.
LELIO D
Rating:
5.0
Customer did not leave a comment.
JASMINE M
Rating:
5.0
Customer did not leave a comment.
RONALD S
Rating:
2.0
Cleaner truck and better customer service , not the best location .
JAMIE F
Rating:
5.0
Customer did not leave a comment.
ROBERT J
Rating:
5.0
Absoluty awesome experience i will be back to that location again i will highly recomend that location
MICHAEL D
Rating:
5.0
Customer did not leave a comment.
STEPHEN J
Rating:
4.0
Customer did not leave a comment.
WILLIAM S
Rating:
5.0
Excellent experience and staff
GLEN J
Rating:
5.0
Customer did not leave a comment.
Richard P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Travis S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MARGARET Q
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
So K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gilmer M
|
Overall Experience
Rating:
5.0
Mathew is very understanding and accommodating.
GILBERT L
|
First Impressions
Rating:
5.0
I’ve been utilizing Uhaul for many years! This particular facility delivers iconic customer service! Thank you to the staff for making it seamless to rent a storage and uhaul truck. I will refer them to everyone
MINYON R
|
Overall Experience
Rating:
5.0
very professional and nice too.
phil p
|
First Impressions
Rating:
5.0
Staff was pleasant and veryhelpful! Matthew, the manager will go above and beyond to ensure you are
satisfied and I will definitely return and refer people to this location. Thanks again!
MINYON R
|
First Impressions
Rating:
4.0
All Pluses except for bad security. My unit as well as 8 others was burglarized one night and I lost $$$ above what your insurance will pay.
Nadir A
|
Overall Experience
Rating:
5.0
Always super friendly and helpful
So K
|
First Impressions
Rating:
5.0
Uhaul was amazing and I would recommend anyone to store and receive there truck from you, you guys are the best
Thanks for everything
Latoyia
LATOYIA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yvonne G
|
Overall Experience
Rating:
5.0
Tony and staff was really a great blessing. In a time of inconvenience he made it much easier. Even on thanksgiving. I give these guys all the credit they should receive. Thank you again. And god bless
Yvonne G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerry T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas M
|
Overall Experience
Rating:
5.0
Excellent
Thomas M
|
First Impressions
Rating:
5.0
The gentleman who checked us in when we got to NV, was amazing. He explained all charges helped with places to eat and attractions I might want to take my family to see. Overall great guy.
Diego R
|
First Impressions
Rating:
5.0
The guys over there where very curious and helpful
major b
|
First Impressions
Rating:
5.0
Great experience
raul c
|
Overall Experience
Rating:
5.0
Exceptional service from an outstanding crew.
Most highly recommend.
randy t
|
Overall Experience
Rating:
1.0
Phone customer service is poor. I reserved truck for same as my storage unit. I called to confirm after reserving online I was told set for there. Called again day of and not there. Listen to my calls