Customer Reviews for U-Haul Moving & Storage at W Kingsley Rd

906 reviews

11383 Amanda Ln   Dallas, TX 75238
(From West I-635 take Jupiter exit Passed Jupiter on right at Amanda ln)

(214) 340-4331

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(214) 340-4331

11383 Amanda Ln
Dallas, TX 75238
(From West I-635 take Jupiter exit Passed Jupiter on right at Amanda ln)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 3 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Gladys B.  |  Overall Experience 
Rating:
5.0

Excellent customer service and a wonderful storage facility that was clean and in excellent condition. I rented a climate controlled unit that was cool. An elevator and moving carts made the move easy. Thank you!!!!

NANCY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Awny B.  |  First Impressions 
Rating:
5.0

The bald gentleman with tattoos, probably in his 50s or 60s is AMAZING. He is so friendly and funny and knowledgeable. He made the experience a great one for sure; give him a raise! :)

Jaimi B.  |  First Impressions 
Rating:
2.0

Couldn't get in the building!

James L.  |  First Impressions 
Rating:
5.0

Very Well job on all the employees and being kind and friendly and well mannered from start to finish will recommend to other people thank you so much for helping me in my time of need

cynthia b.  |  Overall Experience 
Rating:
5.0

Ron Halley is a very excellent manager, the best i encountered so far. He will help and assists you in many ways he can. Very knowledgeable of UHAUL services and will assist with all the best that UHAUL can offer. He is very empathic and passionate with what he does. And he is fair, just an excellent worker. Kudos to Ron!

Rachelle D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lameise M. 
Rating:
5.0

Jacqueline Haggard was excellent. Very sharp lady.

Jim S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carol w.  |  Overall Experience 
Rating:
5.0

The general manager Ron Holley went above and beyond for me he is an awesome person and as a true asset to your company

SUZETTE W.  |  First Impressions 
Rating:
5.0

I don't know where to start... First of all ,I am real bad at remembering names .. But, Mr.Ron Holley is very professional and he thinks ahead of you...perfect customer service. I would recommend all my friends and family to his location!!! My wife and I really enjoyed how respectful and smart and friendly and hassle-free environment that he creates...making moving and renting truck and storage A GREAT EXPERIENCE!!!!!!!!!!!!!!!!!!!!! I WISH WE COULD GIVE HIM AND HIS LOCATION 10 STARS....BECAUSE 5 STARS DOESN'T SAY ENOUGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THANK YOU FOR YOUR TIME AND ENERGY.

SAVALAS L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Casandra j.  |  Overall Experience 
Rating:
5.0

Ron was Great!

Daniel O.  |  First Impressions 
Rating:
5.0

The process was fast and easy. It also help that I have been a long time customer of U-HAUL.

lasonia L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Davontae C.  |  First Impressions 
Rating:
5.0

Shorter Duration plans like Half Day.. Overall, Satisfied.

Favour A. 
Rating:
5.0

Customer did not leave a comment.

Tonya W.  |  First Impressions 
Rating:
5.0

She was awesome very personable and very helpful thank you

MARIA R. 
Rating:
4.0

Put everything that goes with the car together.

THATY T. 
Rating:
5.0

Cody at my Texas stores was a blessing very kind and helpful

WAYNE S.  |  First Impressions 
Rating:
5.0

Everyone was very helpful!

Kristen M. 
Rating:
5.0

Though it was hot

Eunice N.  |  First Impressions 
Rating:
1.0

I didn't work directly with the personel at this location because I did the 24/7 pickup but the experience was horrible! So many issues. It took me over 2 hours amd 30 minutes, multiple calls with Uhaul phone reps just to get the code for the lock. I lost money because I was not able to move on time. Completely unexceptable and I will never use Uhaul again. I will also let everyone I know about my horrible experience

GERARDO JR A. 
Rating:
5.0

Customer did not leave a comment.

Maricruz T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE M.  |  Overall Experience 
Rating:
4.0

Good job

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Patrick R.  |  Online Move In 
Rating:
1.0

The ‘engine' light was on and the Uhaul drove horrible. It felt like it would breakdown at any minute.

HEATHER M. 
Rating:
5.0

Keep doing what you been doing

Rose A. 
Rating:
5.0

Customer did not leave a comment.

MIKE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CAROLYN F. 
Rating:
5.0

Customer did not leave a comment.

MEREDITH W.  |  First Impressions 
Rating:
4.0

It’s very inconvenient to have to use an access code or an access card during business hours every time you have to go in and out of the doors unloading your stuff that should just be disabled during business hours I understand after hours and also the elevators they close immediately you don’t even hardly have the time to move your stuff in it Took longer to move in then it should’ve

Jacklyn S.  |  First Impressions 
Rating:
1.0

Stood outside for hours trying to pickup. Manager walked right past me and didn't offer any help because maybe it was after hours, but the number they have listed is for after hours to the manager and that was going straight for voicemail. Went the next day to pickup my truck and the assistant manager basically admitted that the general manager said he was going to wait for my call to give me the code and keys for the vehicle. Very unorganized location! I would try to avoid this location for after hours pickup

David M. 
Rating:
3.0

Customer did not leave a comment.

Christopher C.  |  Overall Experience 
Rating:
5.0

Awesome 👍🏾

Martin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATASHA P. 
Rating:
4.0

Customer did not leave a comment.

HUMANITARIAN HANDS C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

It was easy and very expedited as service. I like this location. I am customer in this location since 2005.

Kandengi P. 
Rating:
5.0

Customer did not leave a comment.

Jean M. 
Rating:
5.0

Customer did not leave a comment.

AZARIA H. 
Rating:
3.0

Wasn't told to have the truck clean when return. They charge me $20 for cleaning

Saw L. 
Rating:
2.0

The truck drove terribly. I called up to the location during store hours 3 times and no one answered. Later that day the rental truck ended up breaking down. We had to call roadside assistance and wait.

SIDNE P. 
Rating:
5.0

They attended me well, very friendly.

Antonio G. 
Rating:
5.0

Mr. Ron Holley was very courteous and walked me through the various service options. He also gave me tour of the facility which was a tremendous help!

Barry H.  |  First Impressions 
Rating:
5.0

Na

Teresa J. 
Rating:
5.0

This was the best storage experience that I've ever had! Ron was incredible to work with. Thank you so much for everything!

Brett S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth R.  |  First Impressions 
Rating:
5.0

I love this UHaul facility. It’s very clean & the manager is so polite, helpful & professional. He explained everything & we are so grateful

Gladys B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria M.  |  Overall Experience 
Rating:
1.0

The price to use 43 miles was unbelievable plus truck is not actual size.

DANIEL D. 
Rating:
1.0

Not a good place to store anything. They never answer the phone. Phone calls are always being forwarded to the call center. It took them quite a while to enter my correct information so I would get alerts as to when my bill was due. This caused me to get a late fee which, when I requested a refund, they ignored. I had two storage units and forgot to pay the bill on one of them and they locked my card preventing me from getting to the storage unit that was up to date as well. This place is just a disorganized mess.

bradley c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana p.  |  First Impressions 
Rating:
5.0

Service was excellent. Truck was perfect

Laurelle S. 
Rating:
5.0

The truck was clean but it drove like crap needs an alignment really bad. The lady at the store was very nice and helpful. I think her name was daphne

Timothy N. 
Rating:
5.0

Mr. Ron is Amazing. A Godly Man full of compassion.

Edwin A U.  |  First Impressions 
Rating:
3.0

None

joey S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa G. 
Rating:
5.0

no comments

Sonja F. 
Rating:
5.0

Customer did not leave a comment.

Felisha B. 
Rating:
5.0

Customer did not leave a comment.

Dallas S. 
Rating:
5.0

Customer did not leave a comment.

RO L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOANNA T. 
Rating:
5.0

I love Ron the manager! After 7 months we couldn't help but build a bond ❤ God bless you Ron and if i ever need another storage I'd pay another 450 to the movers to put it back

celessia T.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

NYCOL K. 
Rating:
5.0

Ladies working helped me quickly and they were nice too. You could tell today was a busy day for them but they were professional and courteous.

LALETA C. 
Rating:
3.0

Return equipment process is flawed. The system needs to be updated.

Sandra L. 
Rating:
5.0

Great service, clean facility and equipment

Claudio A. 
Rating:
5.0

The tire sensor on the truck needs to be fixed.

Aquarius C. 
Rating:
3.0

Customer did not leave a comment.

NYCOL K. 
Rating:
5.0

The Staff and the Place are great. Thank you. Cant wait to do business again.

Ilya H.  |  Overall Experience 
Rating:
5.0

Ron offered excellent customer service. Genuine, friendly and helpful. Even called to confirm my time, when I had made aN AM/PM mistake on My Reservation. Have rented from UHaul many times, and Ron was the best! Thank you so much.

Judith Karin G. 
Rating:
5.0

The manager was a friendly guy willing to help out as much as possible. Great Guy

Betty H.  |  Overall Experience 
Rating:
5.0

very good fast helpful

Lee H.  |  First Impressions 
Rating:
5.0

Ron was so helpful and nice to work with!

Brett S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn G.  |  Overall Experience 
Rating:
5.0

The guy working there is the coolest.

Ilya H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice A. 
Rating:
1.0

Customer did not leave a comment.

Marquita C. 
Rating:
5.0

Customer did not leave a comment.

Teresa T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta W. 
Rating:
5.0

The manager of this facility went above and beyond to make sure we got what we needed. There was a uhaul.com glitch that prevented them from getting us the van that we had reserved. Out of their control. But, he went in an rented us the next largest vehicle at the same price. Great guy

Jeffrey P. 
Rating:
2.0

I patronized this location in January with no issues & was very happy with the service . Unfortunately, yesterday was not a repeat occurrence. I waited over 30 mins for my truck to be “cleaned” despite having made a reservation several days prior. The gas tank was below 3/4 full and there was a low tire pressure sensor that had not been dealt with. Also the key fob battery was dead. I would not have normally been too concerned about these matters, however on this particular day I was driving a bit of a distance and I didn't want to worry about a tire getting flat on my journey or something else going wrong since it seemed like the truck was not thoroughly checked or serviced recently. I was told this location is under new management so I understand some slight hiccups associated with that. However, I won't be utilizing this location again if this is the precedent that is being set.

Chelsea H. 
Rating:
5.0

I had the best experience with Sharon on Friday. She was professional and helpful. I love this location after my first encounter with Mr. Ron last year and I've been coming there every since. This is my UHAUL location for life.

Silvia H. 
Rating:
4.0

Customer did not leave a comment.

Sandra L. 
Rating:
1.0

The gentleman working was profoundly rude and seemingly lacked the desire to provide customer service. It was dissapointing.

KATELIN,VICTORIA B. 
Rating:
5.0

Very professional, prepared, and knowledgeable. Not much to do to make this better. Keep up the good work!

Gary G. 
Rating:
5.0

Sharon White has been and continues to be amazingly cheerful, helpful and professional. As my family has moved into a home and sold 2 homes within 2 months, we have rented 3 Uhaul's and every time was a breeze with Sharon. Thank yall!

Darren S. 
Rating:
5.0

Customer did not leave a comment.

EHIgIOdE I.  |  Overall Experience 
Rating:
4.0

The climate controlled areas could be cooler. It was 80 degrees inside. I prefer 73 or cooler. But its personal preference I guess.

Shauna T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn H. 
Rating:
5.0

Customer did not leave a comment.

Tamika C.  |  Overall Experience 
Rating:
4.0

Y’all have a great GM! She was very helpful through out the process. Glad I chose this u haul location.

lynch g.  |  First Impressions 
Rating:
5.0

Sharon was awesome. She She made my trip to U- haul easy and quick! Will definitely recommend this location!

Marilyn C. 
Rating:
4.0

Sharon White was welcoming and helpful throughout the rental process. She answered all my questions, walked around the truck when I asked her to review some marks prior to renting, and just generally put me at ease. Thank y'all again!

Darren S. 
Rating:
5.0

Ron is very nice and caring. I recommend using this uhaul to my family and friends.

Ave T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn B.  |  First Impressions 
Rating:
5.0

great customer Service!!!!!! Sharon is awesome she make sure my experience with U-Haul was great thank you Sharon Mrtn for being a great for being great with your customer service I will come back to see you again

DEMARCUS P. 
Rating:
4.0

This question is for the corporate office, but I would like to know why my order 22727242 got canceled. I placed this order a day or two before I needed the van, but when I arrived at the location I could not find the order in my app. Additionally, no email was sent to me. The store manager was very nice getting me setup, but this slowed my plans. Additionally, the store manager was not able to get into the canceled order to provide an explanation.

Vernon M. 
Rating:
5.0

COVID got us all messed up. But it was fine while I was there.

Brendan P.  |  Overall Experience 
Rating:
5.0

I mean, all things considered it was great service.

Brendan P. 
Rating:
5.0

Absolutely wonderful in all aspects of my experience.

Craig L. 
Rating:
5.0

I can't think of any improvements needed. I am so happy with Uhaul. If you all offered movers to help move that'll be great, lol.

Varenda D. 
Rating:
4.0

Customer did not leave a comment.

FRANK S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer P. 
Rating:
5.0

Customer did not leave a comment.

samuel G. 
Rating:
5.0

Employees, equipment, everything was top-notch. I could not ask for friendlier, nicer people to rent from. I had a van for 9 days and would certainly rent the same equipment at this same location again if needed. Not a large busy location. I kept the vehicle a couple of extra days - they called me by name each time we were in touch.

Earl B. 
Rating:
5.0

Customer did not leave a comment.

uduak u.  |  Overall Experience 
Rating:
5.0

This was a very good experience. The store manager is nothing short of a Angel in the form of a man....

Roderick M. 
Rating:
5.0

I love Mr Ron he's the best Going forward this will be the only U-HAUL location I use

Silvia H. 
Rating:
5.0

Customer did not leave a comment.

Ronald W.  |  Overall Experience 
Rating:
5.0

After a very arduous and problem filled move, the staff at this location made moving in smooth as silk. They were extremely friendly and helpful. If I need storage again in the future I will be using this location.

Jonathan D.  |  First Impressions 
Rating:
5.0

Great service!

Andrew O. 
Rating:
1.0

The person at the counter who helped me used horribly offensive language. Specifically he said Mother F...er 3 times, and retarded 2 times in the 5 minutes i was waiting for him to finish with another customer. This is unacceptable behavior from anyone working a service desk. I cannot see going back to this location again. There is a clear need to move this person to a position where no customer will ever interface with them.

Daniel L. 
Rating:
4.0

Customer did not leave a comment.

Jamarcus D. 
Rating:
5.0

I went to pick up my van on my mobile app at 6 AM. However this service was not available at this location so I had to wait an hour til 7 for them to open.

Tim A. 
Rating:
5.0

The staff at this location is awesome!!!

Juanita F.  |  Overall Experience 
Rating:
5.0

The attendant who checked me out was really cool. Sorted out a verification mess, that another location didn't want to deal with.

Miller H. 
Rating:
5.0

Customer did not leave a comment.

Carmen B. 
Rating:
5.0

Customer did not leave a comment.

Chelsea H. 
Rating:
5.0

The service was great! The truck was clean and and full of gas. They made it easy! I would definitely recommend this location.

Kenneth R. 
Rating:
3.0

The person who checked me in was extremely unfriendly and not very helpful. The person who I spoke with over the phone and the person who processed my rental in store were outstanding.

Simon H. 
Rating:
5.0

I have been in the hospital off and on for the last month, and U-Haul was kind enough to help me phase out of the facility after many years of being ther. It is the cleanest and nicest place ever!

FRANCES B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynda D. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
3.0

The agent Damien was a great help and very friendly.

Leisha A.  |  Overall Experience 
Rating:
5.0

Excellent customer service experience. Thank you so much!

LESLIE S. 
Rating:
4.0

Customer did not leave a comment.

Dennis B. 
Rating:
3.0

The equipment was incredibly clean! The staff member who assisted me was very helpful. He was actually quite busy but I listened to his interaction with each guest and he never once let on that he was busy. Great positive attitude!

Niki C. 
Rating:
3.0

Y'all can improve the prices and extra charges for mileage. That is something y'all can take away completely

Dajah J. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Vickie T. 
Rating:
1.0

Customer did not leave a comment.

Christy T. 
Rating:
5.0

Customer did not leave a comment.

JEFF S. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Everyone was incredibly friendly. Quick and easy!

eric s.  |  First Impressions 
Rating:
3.0

Door was broken to storage unit and allowed outside people to get in. I had trouble with my key to enter into the gate two times. And had to be given a new one.

Hannah S.  |  Overall Experience 
Rating:
5.0

He was very friendly and helpful gave all information needed thank you

fredaria b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
2.0

Why no credit for the extra fuel I left in the tank Truck delivered late due to use by staff to deliver trailer to others. Waited an hour after reserving for a truck at 8 am. No credit or payment for late delivery Only a quarter tank of gas in truck when I picked it up After registering for pick up on line, I had to repeat it all at counter Return app kept dropping off and took long time. Truck worked fine. Service very poor

ron M. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
4.0

Nice place

KIRA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Habib O. 
Rating:
5.0

Customer did not leave a comment.

Marla D. 
Rating:
3.0

Customer did not leave a comment.

Herbert K. 
Rating:
5.0

Customer did not leave a comment.

George Y. 
Rating:
4.0

Always there when I need them, Yesssss Thank You.

alden W. 
Rating:
5.0

Customer did not leave a comment.

C L F. 
Rating:
3.0

Customer did not leave a comment.

AMIR M. 
Rating:
1.0

Customer did not leave a comment.

Precious P. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Van T. 
Rating:
5.0

Great customer service at the location

Lashira B. 
Rating:
3.0

I was using a tow dolly and in mid highway the left tail light flew off ! Totally unsafe ..

edgar C. 
Rating:
5.0

Ron was super friendly and helpful!!

Emily B. 
Rating:
5.0

Customer did not leave a comment.

Crystal A. 
Rating:
5.0

Very busy day , need more workers available in the evening. But the experience was very good. No complaints.

Kynsasha G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JASON W. 
Rating:
4.0

Although the facility was temperature controlled, it was will pretty warm in there.

lanette l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
1.0

my property was stolen due to your lack of security, and then Uhaul took no liability for and even claimed they were not negligent in anyway like it was my fault and I did try to resolve my issues!

NIC S.  |  Overall Experience 
Rating:
4.0

I want to thank all the managers I have ever dealt with at Amanda Ln location. They all worked with me during my time there. Thanks again

KAREN A.  |  Overall Experience 
Rating:
5.0

It was a great

Rachelle l.  |  First Impressions 
Rating:
5.0

Mr Ugo and Mr Ron is the best

Danny M.  |  First Impressions 
Rating:
5.0

Very nice gentleman I got treated with a lot of courtesy and respect there should be more attendents like at this location that was always smiling more people should get training from this gentleman.

Senaida c.  |  First Impressions 
Rating:
5.0

This was our first time using a storage facility and we were very pleased with the level of customer service, cleanliness and structure of the facility. Thank you Ron, for a smooth experience.

candace t.  |  First Impressions 
Rating:
5.0

Truck was very nice and clean.

Barbara S.  |  First Impressions 
Rating:
5.0

The App was very handy and walked me through each step easily. The service staff was also helpful in getting me started with the app.

Nancy C.  |  First Impressions 
Rating:
1.0

The employee at this facility Is very rude and very manipulative and a liar. The African guy that was there at first was very helpful and very nice.

Melinda E.  |  First Impressions 
Rating:
5.0

Very nice employees

Deborah K.  |  First Impressions 
No reviews have been submitted for this location.

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