Customer did not leave a comment.Olumide B.
Customer Reviews for U-Haul Moving & Storage at W Kingsley Rd
Dallas, TX 75238
(From West I-635 take Jupiter exit Passed Jupiter on right at Amanda ln)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 8 am - 4 pm
- Sun: 10 am - 3 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Much easier check out process than larger UHaul locations in the area. Staff were flexible and gave us a much needed and appreciated 3 hour grace period. Thank you for the excellent customer service.Joshua W.
The gentleman at the front desk was so patient and helpfulDiana W.
The representative at this location is friendly, professional and patient.Kenneth H.
Customer did not leave a comment.DONDRAVIAN R.
Customer did not leave a comment.Darion H.
Customer did not leave a comment.Izak-Zirk V.
I did not get the equipment needed for the move, could not reach by phone, went to another Uhaul and they couldn't do anything. Had to wait to the next day which was an big inconvenience. Ron, was nice and didn't charge but still was more because of the extra miles driven to find a location open to start moving. ðŸ¤”CARMEN LYNETTE P.
Customer did not leave a comment.Mark M.
The gentleman who assisted me with checkin and checkout was outstanding - very trustworthy, communicated clearly, and was very reasonable. I would come back again to receive the same service. Invoice number 25201074.David S.
Customer did not leave a comment.Douglas C.
Check in was quick and easy. The man who checked and out 10/22 was efficient and knowledgeable and very helpful. We have used this location before and will definitely use it again.Elizabeth B.
Great location, friendly knowledgeable staff. Easy pickup and return. Would rent from them again.STEVE L.
The service was good. Ron has an outstanding personality that's very inviting for your businessYolanda N.
Customer did not leave a comment.Katherine W.
Excellent customer service. Both gentlemen that assisted us were friendly and courteous.Yesenia I.
I returned my rental to the location indicated on my contract. I was advised that I needed to drop off at another location. So I went there, helped by the manager, then directed back to the original location. I asked the manager, could she just not accept the return here, since I had already driven around town. She said no, there was nothing she could do for me, then proceeded to take her personal call on her personal cell phone. UNPROFESSIONAL! again, I drove back to original store, wasted a total of an hour and a half getting the run around and charged for the mileage going back and forth.MARIA S.
Can't think of a thing. Ron, your manager here, couldn't have been more helpful or friendly. Would definitely rent from this location again.William C.
I'm fighting this charge. No way did I go 36 miles. I took a photo of mikes to prove it. My pick up abs drop of was 2 miles away. I might have put 6 miles total. This is a scam company!SHELLEY O.
The representative at the location was rude with me as soon as I walked in the door all the way to the phone call to check the vehicle back in. The vehicle maintenance was not well kept. The check engine light was on and the vehicle shutdown at a red light with a full load. Fortunately after 30 minutes it was able to turn back on. I called the service center to request roadside assistance and was left on hold for 30 minutes. I also attempted to submit a request online but it would not submit.Andres P.
Customer did not leave a comment.TONIA A.
Personel professional. Computer system horrible. Cost me 1 1/2 hours of paid labor. Right mirror broken which almost caused multiple accidents. Truck had less than 1/8 tank of gas and gas empty indictor light was on when I took possession of truck. Received a Call that the vehicle was not able to be located after overnight key drop. Vehicle was in plain sight within 20 feet of key drop location. Embarrassing is the only word to describe my experience. Should be refunded entirety of rental fee as using U-haul cost me more than that in this move. I will be posting experience to Yelp and other social media. Again, staff was professional and doing the best they could with the horrible system they had to work with.Robert W.
Customer did not leave a comment.BRENDA H.
Customer did not leave a comment.ROLAND H.
Customer did not leave a comment.Lameise M.
Shorter Duration plans like Half Day.. Overall, Satisfied.Favour A.
She was awesome very personable and very helpful thank youMARIA R.
Put everything that goes with the car together.THATY T.
Everyone was very helpful!Kristen M.
I didn't work directly with the personel at this location because I did the 24/7 pickup but the experience was horrible! So many issues. It took me over 2 hours amd 30 minutes, multiple calls with Uhaul phone reps just to get the code for the lock. I lost money because I was not able to move on time. Completely unexceptable and I will never use Uhaul again. I will also let everyone I know about my horrible experienceGERARDO JR A.
Good jobRICHARD W.
The â€˜engine' light was on and the Uhaul drove horrible. It felt like it would breakdown at any minute.HEATHER M.
Keep doing what you been doingRose A.
Customer did not leave a comment.CAROLYN F.
Stood outside for hours trying to pickup. Manager walked right past me and didn't offer any help because maybe it was after hours, but the number they have listed is for after hours to the manager and that was going straight for voicemail. Went the next day to pickup my truck and the assistant manager basically admitted that the general manager said he was going to wait for my call to give me the code and keys for the vehicle. Very unorganized location! I would try to avoid this location for after hours pickupDavid M.
Customer did not leave a comment.NATASHA P.
Customer did not leave a comment.KENNETH C.
It was easy and very expedited as service. I like this location. I am customer in this location since 2005.Kandengi P.
Customer did not leave a comment.Jean M.
Customer did not leave a comment.AZARIA H.
Wasn't told to have the truck clean when return. They charge me $20 for cleaningSaw L.
The truck drove terribly. I called up to the location during store hours 3 times and no one answered. Later that day the rental truck ended up breaking down. We had to call roadside assistance and wait.SIDNE P.
They attended me well, very friendly.Antonio G.
The price to use 43 miles was unbelievable plus truck is not actual size.DANIEL D.
Service was excellent. Truck was perfectLaurelle S.
The truck was clean but it drove like crap needs an alignment really bad. The lady at the store was very nice and helpful. I think her name was daphneTimothy N.
Customer did not leave a comment.Theresa G.
no commentsSonja F.
Customer did not leave a comment.Felisha B.
Customer did not leave a comment.Dallas S.
Customer did not leave a comment.JOANNA T.
Customer did not leave a comment.NYCOL K.
Ladies working helped me quickly and they were nice too. You could tell today was a busy day for them but they were professional and courteous.LALETA C.
Return equipment process is flawed. The system needs to be updated.Sandra L.
Great service, clean facility and equipmentClaudio A.
The tire sensor on the truck needs to be fixed.Aquarius C.
Customer did not leave a comment.NYCOL K.
Ron offered excellent customer service. Genuine, friendly and helpful. Even called to confirm my time, when I had made aN AM/PM mistake on My Reservation. Have rented from UHaul many times, and Ron was the best! Thank you so much.Judith Karin G.
Customer did not leave a comment.Janice A.
Customer did not leave a comment.Marquita C.
Customer did not leave a comment.Roberta W.
The manager of this facility went above and beyond to make sure we got what we needed. There was a uhaul.com glitch that prevented them from getting us the van that we had reserved. Out of their control. But, he went in an rented us the next largest vehicle at the same price. Great guyJeffrey P.
I patronized this location in January with no issues & was very happy with the service . Unfortunately, yesterday was not a repeat occurrence. I waited over 30 mins for my truck to be â€œcleanedâ€ despite having made a reservation several days prior. The gas tank was below 3/4 full and there was a low tire pressure sensor that had not been dealt with. Also the key fob battery was dead. I would not have normally been too concerned about these matters, however on this particular day I was driving a bit of a distance and I didn't want to worry about a tire getting flat on my journey or something else going wrong since it seemed like the truck was not thoroughly checked or serviced recently. I was told this location is under new management so I understand some slight hiccups associated with that. However, I won't be utilizing this location again if this is the precedent that is being set.Chelsea H.
I had the best experience with Sharon on Friday. She was professional and helpful. I love this location after my first encounter with Mr. Ron last year and I've been coming there every since. This is my UHAUL location for life.Silvia H.
Customer did not leave a comment.Sandra L.
The gentleman working was profoundly rude and seemingly lacked the desire to provide customer service. It was dissapointing.KATELIN,VICTORIA B.
Very professional, prepared, and knowledgeable. Not much to do to make this better. Keep up the good work!Gary G.
Sharon White has been and continues to be amazingly cheerful, helpful and professional. As my family has moved into a home and sold 2 homes within 2 months, we have rented 3 Uhaul's and every time was a breeze with Sharon. Thank yall!Darren S.
Customer did not leave a comment.Carolyn H.
Sharon was awesome. She She made my trip to U- haul easy and quick! Will definitely recommend this location!Marilyn C.
Sharon White was welcoming and helpful throughout the rental process. She answered all my questions, walked around the truck when I asked her to review some marks prior to renting, and just generally put me at ease. Thank y'all again!Darren S.
great customer Service!!!!!! Sharon is awesome she make sure my experience with U-Haul was great thank you Sharon Mrtn for being a great for being great with your customer service I will come back to see you againDEMARCUS P.
This question is for the corporate office, but I would like to know why my order 22727242 got canceled. I placed this order a day or two before I needed the van, but when I arrived at the location I could not find the order in my app. Additionally, no email was sent to me. The store manager was very nice getting me setup, but this slowed my plans. Additionally, the store manager was not able to get into the canceled order to provide an explanation.Vernon M.
I mean, all things considered it was great service.Brendan P.
Absolutely wonderful in all aspects of my experience.Craig L.
I can't think of any improvements needed. I am so happy with Uhaul. If you all offered movers to help move that'll be great, lol.Varenda D.
Customer did not leave a comment.jennifer P.
Customer did not leave a comment.samuel G.
Employees, equipment, everything was top-notch. I could not ask for friendlier, nicer people to rent from. I had a van for 9 days and would certainly rent the same equipment at this same location again if needed. Not a large busy location. I kept the vehicle a couple of extra days - they called me by name each time we were in touch.Earl B.
This was a very good experience. The store manager is nothing short of a Angel in the form of a man....Roderick M.
I love Mr Ron he's the best Going forward this will be the only U-HAUL location I useSilvia H.
Great service!Andrew O.
The person at the counter who helped me used horribly offensive language. Specifically he said Mother F...er 3 times, and retarded 2 times in the 5 minutes i was waiting for him to finish with another customer. This is unacceptable behavior from anyone working a service desk. I cannot see going back to this location again. There is a clear need to move this person to a position where no customer will ever interface with them.Daniel L.
Customer did not leave a comment.Jamarcus D.
I went to pick up my van on my mobile app at 6 AM. However this service was not available at this location so I had to wait an hour til 7 for them to open.Tim A.
The attendant who checked me out was really cool. Sorted out a verification mess, that another location didn't want to deal with.Miller H.
Customer did not leave a comment.Carmen B.
Customer did not leave a comment.Chelsea H.
The service was great! The truck was clean and and full of gas. They made it easy! I would definitely recommend this location.Kenneth R.
The person who checked me in was extremely unfriendly and not very helpful. The person who I spoke with over the phone and the person who processed my rental in store were outstanding.Simon H.
Customer did not leave a comment.Lynda D.
Customer did not leave a comment.John F.
Customer did not leave a comment.Anthony C.
Excellent customer service experience. Thank you so much!LESLIE S.
Customer did not leave a comment.Dennis B.
The equipment was incredibly clean! The staff member who assisted me was very helpful. He was actually quite busy but I listened to his interaction with each guest and he never once let on that he was busy. Great positive attitude!Niki C.
Y'all can improve the prices and extra charges for mileage. That is something y'all can take away completelyDajah J.
Customer did not leave a comment.Kyle B.
Customer did not leave a comment.Vickie T.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!