Customer Reviews for U-Haul Moving & Storage at W Kingsley Rd

942 reviews

11383 Amanda Ln   Dallas, TX 75238
(From West I-635 take Jupiter exit Passed Jupiter on right at Amanda ln)

(214) 340-4331

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 3 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(214) 340-4331

11383 Amanda Ln
Dallas, TX 75238
(From West I-635 take Jupiter exit Passed Jupiter on right at Amanda ln)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 3 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Izak-Zirk V. 
Rating:
3.0

I did not get the equipment needed for the move, could not reach by phone, went to another Uhaul and they couldn't do anything. Had to wait to the next day which was an big inconvenience. Ron, was nice and didn't charge but still was more because of the extra miles driven to find a location open to start moving. 🤔

CARMEN LYNETTE P. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
3.0

Customer did not leave a comment.

TOMARRA L.  |  First Impressions 
Rating:
4.0

The gentleman who assisted me with checkin and checkout was outstanding - very trustworthy, communicated clearly, and was very reasonable. I would come back again to receive the same service. Invoice number 25201074.

David S. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim S.  |  Overall Experience 
Rating:
5.0

Ron was so friendly and welcoming. I felt like I’ve known him my whole life. He was very informative and accommodating. I loved every bit of it! Thank you for being a kind a genuine human being.

Vina N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Douglas C. 
Rating:
1.0

I'm did the same day move in online and it indicated that we had access until 10:00 p.m. but the manager of this facility was very rude in informing everyone that he was not going to open the side door after 5:00 p.m. for a week waiting on parts....... Needless to say I had to carry everything upstairs to the third floor on foot hardly any carts very rude gentleman tell me with a full car as I pull up that I cannot have access to my storage due to the elevator being out of service. Highly not recommended F+++++++

Sarah D.  |  Online Move In 
Rating:
5.0

Check in was quick and easy. The man who checked and out 10/22 was efficient and knowledgeable and very helpful. We have used this location before and will definitely use it again.

Elizabeth B. 
Rating:
5.0

Ron was very helpful. He provided excellent service.

Carlton C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marchella T.  |  Overall Experience 
Rating:
5.0

Great location, friendly knowledgeable staff. Easy pickup and return. Would rent from them again.

STEVE L. 
Rating:
5.0

The service was good. Ron has an outstanding personality that's very inviting for your business

Yolanda N. 
Rating:
4.0

Customer did not leave a comment.

Taylor S.  |  Overall Experience 
Rating:
3.0

The only problem is Mr Jacob , he overcharge me $20 for teuck and $25 to clean … the truck i gave to office in the Right time and was not dirty give me my miney Back

Alvaro R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine W. 
Rating:
5.0

Customer did not leave a comment.

Vernon W.  |  Online Move In 
Rating:
5.0

Excellent customer service. Both gentlemen that assisted us were friendly and courteous.

Yesenia I. 
Rating:
3.0

I returned my rental to the location indicated on my contract. I was advised that I needed to drop off at another location. So I went there, helped by the manager, then directed back to the original location. I asked the manager, could she just not accept the return here, since I had already driven around town. She said no, there was nothing she could do for me, then proceeded to take her personal call on her personal cell phone. UNPROFESSIONAL! again, I drove back to original store, wasted a total of an hour and a half getting the run around and charged for the mileage going back and forth.

MARIA S. 
Rating:
5.0

Can't think of a thing. Ron, your manager here, couldn't have been more helpful or friendly. Would definitely rent from this location again.

William C. 
Rating:
1.0

I'm fighting this charge. No way did I go 36 miles. I took a photo of mikes to prove it. My pick up abs drop of was 2 miles away. I might have put 6 miles total. This is a scam company!

SHELLEY O. 
Rating:
1.0

The representative at the location was rude with me as soon as I walked in the door all the way to the phone call to check the vehicle back in. The vehicle maintenance was not well kept. The check engine light was on and the vehicle shutdown at a red light with a full load. Fortunately after 30 minutes it was able to turn back on. I called the service center to request roadside assistance and was left on hold for 30 minutes. I also attempted to submit a request online but it would not submit.

Andres P. 
Rating:
1.0

The truck I drove there from Michigan was rejected by the location so I lost my free month special for my storage unit. Although uhaul in Michigan informed me that I can drop off at this location both my truck and my trailer. There were no large storage units at the nearest uhaul for me to select. I am very unhappy that both locations are uhaul companies and my special was not honored. My pickup location misinformed me and I had to pay $200 for my first month in order to unload the truck. I would like uhaul to credit my second month for the mishap on their end. Not only did it cost me $2500 for a one way and auto transport, I spent money above my budget. The rep who checked in ,y storage refused to also give me two keys for the storage even after I explained to him that my husband and I will not always be together and will need access. I really feel like uhaul can do better. I would like to be contacted by leadership with some sort of resolution to my concerns. Thank you for your time and consideration.

Kuluana J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marchella T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONIA A. 
Rating:
1.0

Personel professional. Computer system horrible. Cost me 1 1/2 hours of paid labor. Right mirror broken which almost caused multiple accidents. Truck had less than 1/8 tank of gas and gas empty indictor light was on when I took possession of truck. Received a Call that the vehicle was not able to be located after overnight key drop. Vehicle was in plain sight within 20 feet of key drop location. Embarrassing is the only word to describe my experience. Should be refunded entirety of rental fee as using U-haul cost me more than that in this move. I will be posting experience to Yelp and other social media. Again, staff was professional and doing the best they could with the horrible system they had to work with.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Michelle J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA H. 
Rating:
5.0

Excellent customer service and a wonderful storage facility that was clean and in excellent condition. I rented a climate controlled unit that was cool. An elevator and moving carts made the move easy. Thank you!!!!

NANCY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Awny B.  |  First Impressions 
Rating:
5.0

The bald gentleman with tattoos, probably in his 50s or 60s is AMAZING. He is so friendly and funny and knowledgeable. He made the experience a great one for sure; give him a raise! :)

Jaimi B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROLAND H. 
Rating:
2.0

Couldn't get in the building!

James L.  |  First Impressions 
Rating:
5.0

Ron Halley is a very excellent manager, the best i encountered so far. He will help and assists you in many ways he can. Very knowledgeable of UHAUL services and will assist with all the best that UHAUL can offer. He is very empathic and passionate with what he does. And he is fair, just an excellent worker. Kudos to Ron!

Rachelle D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lameise M. 
Rating:
5.0

Jacqueline Haggard was excellent. Very sharp lady.

Jim S.  |  First Impressions 
Rating:
5.0

The general manager Ron Holley went above and beyond for me he is an awesome person and as a true asset to your company

SUZETTE W.  |  First Impressions 
Rating:
5.0

I don't know where to start... First of all ,I am real bad at remembering names .. But, Mr.Ron Holley is very professional and he thinks ahead of you...perfect customer service. I would recommend all my friends and family to his location!!! My wife and I really enjoyed how respectful and smart and friendly and hassle-free environment that he creates...making moving and renting truck and storage A GREAT EXPERIENCE!!!!!!!!!!!!!!!!!!!!! I WISH WE COULD GIVE HIM AND HIS LOCATION 10 STARS....BECAUSE 5 STARS DOESN'T SAY ENOUGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THANK YOU FOR YOUR TIME AND ENERGY.

SAVALAS L.  |  First Impressions 
Rating:
5.0

Ron was Great!

Daniel O.  |  First Impressions 
Rating:
5.0

Shorter Duration plans like Half Day.. Overall, Satisfied.

Favour A. 
Rating:
5.0

Customer did not leave a comment.

Tonya W.  |  First Impressions 
Rating:
5.0

She was awesome very personable and very helpful thank you

MARIA R. 
Rating:
4.0

Put everything that goes with the car together.

THATY T. 
Rating:
5.0

Cody at my Texas stores was a blessing very kind and helpful

WAYNE S.  |  First Impressions 
Rating:
5.0

Everyone was very helpful!

Kristen M. 
Rating:
1.0

I didn't work directly with the personel at this location because I did the 24/7 pickup but the experience was horrible! So many issues. It took me over 2 hours amd 30 minutes, multiple calls with Uhaul phone reps just to get the code for the lock. I lost money because I was not able to move on time. Completely unexceptable and I will never use Uhaul again. I will also let everyone I know about my horrible experience

GERARDO JR A. 
Rating:
4.0

Good job

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Patrick R.  |  Online Move In 
Rating:
1.0

The ‘engine' light was on and the Uhaul drove horrible. It felt like it would breakdown at any minute.

HEATHER M. 
Rating:
5.0

Keep doing what you been doing

Rose A. 
Rating:
4.0

Customer did not leave a comment.

CAROLYN F. 
Rating:
5.0

Customer did not leave a comment.

MEREDITH W.  |  First Impressions 
Rating:
1.0

Stood outside for hours trying to pickup. Manager walked right past me and didn't offer any help because maybe it was after hours, but the number they have listed is for after hours to the manager and that was going straight for voicemail. Went the next day to pickup my truck and the assistant manager basically admitted that the general manager said he was going to wait for my call to give me the code and keys for the vehicle. Very unorganized location! I would try to avoid this location for after hours pickup

David M. 
Rating:
5.0

Customer did not leave a comment.

NATASHA P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

It was easy and very expedited as service. I like this location. I am customer in this location since 2005.

Kandengi P. 
Rating:
5.0

Customer did not leave a comment.

Jean M. 
Rating:
5.0

Customer did not leave a comment.

AZARIA H. 
Rating:
3.0

Wasn't told to have the truck clean when return. They charge me $20 for cleaning

Saw L. 
Rating:
2.0

The truck drove terribly. I called up to the location during store hours 3 times and no one answered. Later that day the rental truck ended up breaking down. We had to call roadside assistance and wait.

SIDNE P. 
Rating:
5.0

They attended me well, very friendly.

Antonio G. 
Rating:
5.0

Mr. Ron Holley was very courteous and walked me through the various service options. He also gave me tour of the facility which was a tremendous help!

Barry H.  |  First Impressions 
Rating:
5.0

Na

Teresa J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R.  |  First Impressions 
Rating:
1.0

The price to use 43 miles was unbelievable plus truck is not actual size.

DANIEL D. 
Rating:
5.0

Service was excellent. Truck was perfect

Laurelle S. 
Rating:
5.0

The truck was clean but it drove like crap needs an alignment really bad. The lady at the store was very nice and helpful. I think her name was daphne

Timothy N. 
Rating:
5.0

Mr. Ron is Amazing. A Godly Man full of compassion.

Edwin A U.  |  First Impressions 
Rating:
3.0

None

joey S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa G. 
Rating:
5.0

no comments

Sonja F. 
Rating:
5.0

Customer did not leave a comment.

Felisha B. 
Rating:
5.0

Customer did not leave a comment.

Dallas S. 
Rating:
5.0

Customer did not leave a comment.

JOANNA T. 
Rating:
2.0

Customer did not leave a comment.

NYCOL K. 
Rating:
5.0

Ladies working helped me quickly and they were nice too. You could tell today was a busy day for them but they were professional and courteous.

LALETA C. 
Rating:
3.0

Return equipment process is flawed. The system needs to be updated.

Sandra L. 
Rating:
5.0

Great service, clean facility and equipment

Claudio A. 
Rating:
5.0

The tire sensor on the truck needs to be fixed.

Aquarius C. 
Rating:
3.0

Customer did not leave a comment.

NYCOL K. 
Rating:
5.0

Ron offered excellent customer service. Genuine, friendly and helpful. Even called to confirm my time, when I had made aN AM/PM mistake on My Reservation. Have rented from UHaul many times, and Ron was the best! Thank you so much.

Judith Karin G. 
Rating:
5.0

very good fast helpful

Lee H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice A. 
Rating:
1.0

Customer did not leave a comment.

Marquita C. 
Rating:
5.0

Customer did not leave a comment.

Teresa T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta W. 
Rating:
5.0

The manager of this facility went above and beyond to make sure we got what we needed. There was a uhaul.com glitch that prevented them from getting us the van that we had reserved. Out of their control. But, he went in an rented us the next largest vehicle at the same price. Great guy

Jeffrey P. 
Rating:
2.0

I patronized this location in January with no issues & was very happy with the service . Unfortunately, yesterday was not a repeat occurrence. I waited over 30 mins for my truck to be “cleaned” despite having made a reservation several days prior. The gas tank was below 3/4 full and there was a low tire pressure sensor that had not been dealt with. Also the key fob battery was dead. I would not have normally been too concerned about these matters, however on this particular day I was driving a bit of a distance and I didn't want to worry about a tire getting flat on my journey or something else going wrong since it seemed like the truck was not thoroughly checked or serviced recently. I was told this location is under new management so I understand some slight hiccups associated with that. However, I won't be utilizing this location again if this is the precedent that is being set.

Chelsea H. 
Rating:
5.0

I had the best experience with Sharon on Friday. She was professional and helpful. I love this location after my first encounter with Mr. Ron last year and I've been coming there every since. This is my UHAUL location for life.

Silvia H. 
Rating:
4.0

Customer did not leave a comment.

Sandra L. 
Rating:
1.0

The gentleman working was profoundly rude and seemingly lacked the desire to provide customer service. It was dissapointing.

KATELIN,VICTORIA B. 
Rating:
5.0

Very professional, prepared, and knowledgeable. Not much to do to make this better. Keep up the good work!

Gary G. 
Rating:
5.0

Sharon White has been and continues to be amazingly cheerful, helpful and professional. As my family has moved into a home and sold 2 homes within 2 months, we have rented 3 Uhaul's and every time was a breeze with Sharon. Thank yall!

Darren S. 
Rating:
5.0

Customer did not leave a comment.

Carolyn H. 
Rating:
5.0

Sharon was awesome. She She made my trip to U- haul easy and quick! Will definitely recommend this location!

Marilyn C. 
Rating:
4.0

Sharon White was welcoming and helpful throughout the rental process. She answered all my questions, walked around the truck when I asked her to review some marks prior to renting, and just generally put me at ease. Thank y'all again!

Darren S. 
Rating:
5.0

great customer Service!!!!!! Sharon is awesome she make sure my experience with U-Haul was great thank you Sharon Mrtn for being a great for being great with your customer service I will come back to see you again

DEMARCUS P. 
Rating:
4.0

This question is for the corporate office, but I would like to know why my order 22727242 got canceled. I placed this order a day or two before I needed the van, but when I arrived at the location I could not find the order in my app. Additionally, no email was sent to me. The store manager was very nice getting me setup, but this slowed my plans. Additionally, the store manager was not able to get into the canceled order to provide an explanation.

Vernon M. 
Rating:
5.0

I mean, all things considered it was great service.

Brendan P. 
Rating:
5.0

Absolutely wonderful in all aspects of my experience.

Craig L. 
Rating:
5.0

I can't think of any improvements needed. I am so happy with Uhaul. If you all offered movers to help move that'll be great, lol.

Varenda D. 
Rating:
5.0

Customer did not leave a comment.

jennifer P. 
Rating:
5.0

Customer did not leave a comment.

samuel G. 
Rating:
5.0

Employees, equipment, everything was top-notch. I could not ask for friendlier, nicer people to rent from. I had a van for 9 days and would certainly rent the same equipment at this same location again if needed. Not a large busy location. I kept the vehicle a couple of extra days - they called me by name each time we were in touch.

Earl B. 
Rating:
5.0

This was a very good experience. The store manager is nothing short of a Angel in the form of a man....

Roderick M. 
Rating:
5.0

I love Mr Ron he's the best Going forward this will be the only U-HAUL location I use

Silvia H. 
Rating:
5.0

Great service!

Andrew O. 
Rating:
1.0

The person at the counter who helped me used horribly offensive language. Specifically he said Mother F...er 3 times, and retarded 2 times in the 5 minutes i was waiting for him to finish with another customer. This is unacceptable behavior from anyone working a service desk. I cannot see going back to this location again. There is a clear need to move this person to a position where no customer will ever interface with them.

Daniel L. 
Rating:
4.0

Customer did not leave a comment.

Jamarcus D. 
Rating:
5.0

I went to pick up my van on my mobile app at 6 AM. However this service was not available at this location so I had to wait an hour til 7 for them to open.

Tim A. 
Rating:
5.0

The attendant who checked me out was really cool. Sorted out a verification mess, that another location didn't want to deal with.

Miller H. 
Rating:
5.0

Customer did not leave a comment.

Carmen B. 
Rating:
5.0

Customer did not leave a comment.

Chelsea H. 
Rating:
5.0

The service was great! The truck was clean and and full of gas. They made it easy! I would definitely recommend this location.

Kenneth R. 
Rating:
3.0

The person who checked me in was extremely unfriendly and not very helpful. The person who I spoke with over the phone and the person who processed my rental in store were outstanding.

Simon H. 
Rating:
5.0

Customer did not leave a comment.

Lynda D. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Excellent customer service experience. Thank you so much!

LESLIE S. 
Rating:
4.0

Customer did not leave a comment.

Dennis B. 
Rating:
3.0

The equipment was incredibly clean! The staff member who assisted me was very helpful. He was actually quite busy but I listened to his interaction with each guest and he never once let on that he was busy. Great positive attitude!

Niki C. 
Rating:
3.0

Y'all can improve the prices and extra charges for mileage. That is something y'all can take away completely

Dajah J. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Vickie T. 
Rating:
1.0

Customer did not leave a comment.

Christy T. 
Rating:
5.0

Customer did not leave a comment.

JEFF S. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

This was our first time using a storage facility and we were very pleased with the level of customer service, cleanliness and structure of the facility. Thank you Ron, for a smooth experience.

candace t.  |  First Impressions 
Rating:
5.0

Very nice employees

Deborah K.  |  First Impressions 
No reviews have been submitted for this location.

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