Sharon has Superior Customer Service.Hope F. | First Impressions
Customer Reviews for U-Haul Moving & Storage at W Lake Mead Blvd
North Las Vegas, NV 89032
(Just East of Texas Station Casino on Lake Mead)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You greasy scumbags, charged me $26 days after I already paid my $66 dollar bill. I will be reporting you and telling everyone about your shady tactics and actions, make no mistake this isn't over.Andrew G.
Great jobAlfred R. | First Impressions
Customer did not leave a comment.Gerry K. | Overall Experience
Customer did not leave a comment.rosie h. | Overall Experience
Excellent service ...Christopher R.
Customer did not leave a comment.Donna C. | Overall Experience
Customer did not leave a comment.Jon S. | First Impressions
Awesome customer service from Sharon the GM 100% professional in all aspects of the rental process Thank You so much Sincerely Ricardo ZamudioRicardo Z.
The owner was friendly and explained everything very well. Great run business.GONZALO C.
Customer did not leave a comment.tashawonna m. | Overall Experience
Customer did not leave a comment.Arsalan R.
Great feeling and customer friendly.hilton r. | First Impressions
Never had an issue and Sharon was a blessing when I needed help. Thank you!!judy c. | Overall Experience
Customer did not leave a comment.ROLANDO DERRITT B. | First Impressions
Thank youDwayne D. | Overall Experience
Customer did not leave a comment.tony w. | Overall Experience
Sharon R was very helpful and kind would recommend this location to anyone moving and/or need storage.Dominique S.
Customer did not leave a comment.Charles Y. | First Impressions
I will not recommend UHAUL due to the employees stealing items from my unit. The reason I say that it was the employees is because I am the only person that have the key to the unit. The lock was a UHAUL lock. My TV and some electronics were taken as well as some other items. The unit was always locked and closed. My items are gone and the unit was closed and locked. My conclusion is that they have a key that fit all Uhaul’s locks and they skim items from the units. This is not unheard of and is quite common with storage facilities. I will not do any future storage, vehicle or any business with Uhaul. I have told people of this experience and I hope they take their hard earned money elsewhereScheryl R. | Overall Experience
Customer did not leave a comment.PHILLIP G. | First Impressions
Everything went well. The service from Sharon Rodriguez was exceptional.Carol P.
Make sure Alphonso gets promotedwith a raise. He has great customer service.Patricia S.
Hello Sharon was very nice.on helping me out with renting.. I think she need a Rise..super good customer service.MILDRED L A.
Great trip everything worked well returned it in 1 day thanks very much Vegas Uhaul Sharon and the boysSandra F.
They call you like crazy they every day since you rent the truck just to remind you of the return timeJohan V.
easy access, clean, secure, friendly and professional service... A+++++Andrew P. | Overall Experience
Sharon and the guy did a awesome jobAquilla P. | First Impressions
It would be nice if you mop the floor of the truck after each return. The dolly and appliance dolly were not good. The tires should be inflatable for better ease of use. It was a waste of money for me.Reza H.
The customer service was amazing. I was very comfortableTawanda L.
Customer did not leave a comment.Hector C.
Shannon is amazing!! She took really good care of me and was very informative!CHRISTIAN O.
Counter person was very niceQuentin A.
Customer did not leave a comment.NATHAN B.
Stored my belongings at the facility for the better part of two years. Co- managers are both named Sharon! Referred to them as "Sharon to the first and second power." Felt as though they were my friends.philip l. | Overall Experience
Your employees are very knowledgeable, had us in and out in no time.Darlene S.
Sharon Rodriguez was very kind and friendly. Very helpful and knowledcary H.
Thank You so very much. U haul you were there for me when I needed you the most. Please keep up the Great Work! ðŸ¥°charlene S.
I loved Sharon. She was helpful and kind. Very professional environment.DEENAH H. | Overall Experience
The staff at this location are excellent. They greeted me with a smile and were helpful. Thanks you!TAMMY LYNN S.
Always happy with this location. I actually work for U-Haul in customer service. The GM made sure to give me extra days and miles to help make sure I didn't accrue too much additional cost on my rental. That was appreciated. The truck was clean and performed well. Everything was done timely and efficiently. Good job!Frederick A.
I am so delighted with the U-Haul railer and storage, and with the excellent service I received from Sharon and all the staff. I felt like I was part of their family. They went out of their way to ensure that all details of my move were perfect, and that's exactly what happened! How wonderful! I would happily recommend the West Lake Mead U-Haul and Storage to anyone in my family, circle of friends, or casual acquaintances, No question I will always make this location my home U-Haul dealership. No doubt I will be renting more trailers during my stay here for in-town furniture pickup, etc. I am planning another move out of state within the next year or so - and guess who my dealership is going to be? Yes, it will ONLY be the West Lake Mead U-Haul and storage run by Sharon. Wouldn't dream of going anywhere else!!!!!BARBARA P. | Overall Experience
Very great customer serviceGlenda S. | Overall Experience
Perfect ExperienceJeannette H.
N/A I was given excellent customer service thank you u hauljanette D.
Ms. Sharon was so helpful!!! This locations staff is amazing!! Definitely would recommend!Tonisha S. | First Impressions
Customer did not leave a comment.Emily W. | Overall Experience
I can't remember the uhaul employees name who helped me but he was very nice and professionalJeffrey D.
Customer did not leave a comment.janine C. | Overall Experience
This is the nicest U-Haul dealership I've been to. Very clean, knowledgable, professional and friendly staff. I could not be happier with the service, and my favorite thing is the free storage. Really helps since Im seeking a condo home and currently staying in a suite by the week until I find it. without storage, I'd have been stressed! The general manager is fantastic. I've always used U-Haul and I will always use U-Haul. This recent move was by far my absolute best experience.BARBARA P. | First Impressions
Excellent staff! I've always used U-Haul and I will always use U-Haul. The free 30-day storage is a blessing since I'm looking for housing. One les worry and expense. Thank you.BARBARA P.
Customer did not leave a comment.deandre t. | Online Move In
The staff, both Sharron's are always helpful and go out of their way to assist and resolve any issues. Unlike the corporate side, which does not answer the phones and seem to always have issues.Verilynn L.
The manger there was very helpful. Friendly staff, Always clean. I had no problems. Yes, I will rent again from this storage facility." Go uhaul".Mariesa J. | Overall Experience
Customer did not leave a comment.Yvette J.
Nothing everything is running smooth and Sharon Rodriguez is very knowledgeable and friendly I will definitely go there againNestor M.
Customer did not leave a comment.Ty A.
Your doing great. Keep up with the great service.Tony H.
Very great customer service from the entire team. They all were very helpful and professional. Thank you to both Sharons' in management and Alonzo! I appreciate you all!Brandon A. | Overall Experience
Customer did not leave a comment.Billy W.
Customer did not leave a comment.Diane S. | Overall Experience
The problem lies with the corporate offices. To book over the phone takes hours upon hours. No one answers the phone and when they do you get cut off. Then after hours on the phone you do manage to make a booking, it doesn't work when you try to pick up the truck. NIGHTMAREMike A.
Sharon was so freakin excellent!!TANISHA R.
Excellent customer service. If I ever need storage service again in the future, I would definitely be a returning customer.cherry f. | Overall Experience
Customer did not leave a comment.Anthony J. | Overall Experience
The best in the Valley😎oaujar w. | Overall Experience
Sharon was friendly and helpful, a pleasure to work with. But I reserved a 10x15 room about a month in advance, and when I showed up with a full truck I was told I could only get a 10x10 space. I would have happily paid for an extra month to lock in the 10x15 space. The 10x10 space is packed so tight that I have no isle to get to my stuff in the back. It's bad. I wish U-Haul had contacted me weeks in advance about this. I didn't request 10x15 as a joke or a suggestion; I expected to have that 10x15 space ready and waiting for me. I would have chosen a different storage facility if time permitted.Bryan K. | First Impressions
Being my first stop in a new state, my encounter with the manager, Sharon (I think that’s her name) she was really nice. She helped me even though I arrived a few minutes after closing time. I appreciate that! Talking to her made me feel like I was family and not just a customer! ~The Dennis FamilyRicky D. | First Impressions
Customer service was A-1. Sharon Flores Rodriguez went above and beyond. Very professional as well as personable. I really enjoyed the experience. 5 ⭐⭐⭐⭐⭐..and then some. Kudos to Sharon!!!doris p. | First Impressions
Dear Sharons, hope all is well w/the both of you, Thank you so much for keeping my Mother's stuff safe all these years and for being so kind and understanding....... You'll are the best!! I wish you both Good health and stay safe😊💖👌👍 PatriciaPATRICIA R. | Overall Experience
everything was great here ...philip c. | Overall Experience
Customer did not leave a comment.julie r. | Overall Experience
Customer did not leave a comment.alice P.
Great service...Sharon is awesome!Jacqueline L.
Sharon and the staff was very respectful and helpful I will definitely go back. Thank younestor M.
I have rented from this location several times this year, I have encountered each and every staff member that's there and I have nothing but positive things to say about each and every one of them they are doing an awesome job keep up the good work.Tonya E.
Customer did not leave a comment.amada w. | First Impressions
Very good servicecary H.
perfect for us... convenient, clean, well run, affordableAndrew P. | First Impressions
Sharon was most helpful , she gets 5 Stars !!!!BENNY P.
Thank you Sharon,Sharon, and staff. Always so helpful and Always a service w a smile !donna k. | Overall Experience
Customer did not leave a comment.Jeannette W.
I appreciate MS. Sharon she was God sent and a wonderful woman to work with thanks again.Jacqueline F. | Overall Experience
I ordered the truck for a closer place to my house but I was sent across town. The lady, I forget her name was understanding and did everything to help me. If it wasn't her I would have cancelled. Find out who helped me and do what ever you need to do to keep her. Customer service 100%Ryan W.
Customer did not leave a comment.Yolanda G.
Customer did not leave a comment.bodie c. | Overall Experience
All the employees are wonderful.DENICE T. | First Impressions
Customer did not leave a comment.carolyn b. | First Impressions
Very good ppl always helpful will call you if ur lock is off .. I will come back herelatonya w. | Overall Experience
The guy who helped us was very helpfulAlicia M.
The staff is the best. If you need storage this is the place to go. Thank you so muchMicheal R. | Overall Experience
Both at the regional level & at THE 3083 LAKE MEAD LOCATION everyone was FANTASTIC! We were so worn out, and they made our life so easy! They anticipated our needs and then shattered our expectations! Thank you so much, Sharon and everyone else that made this a de-stressful experience!Victoria F.
It has been a pleasure renting with this location. The people went up and above to make all my experience top notch. If at any point I ran across with any inconvenience they corrected it immediately. I will always use them with any of my rental needs. Thank you so much. You made my life so much more pleasant.Li Yueh S.
No Commenttony w. | First Impressions
Customer did not leave a comment.Sharon S. | Overall Experience
Sharon and Sharon at this location have always taken care ❤ of our needs whether rental of truck. Storage or just being a friend in our time of need. Appreciate them both so much. Thank you gals for helping us especially most stressful times.Vivian L. | Overall Experience
I had the storage unit for about 6 weeks and my storage unit was ransacked. Staff were courteous but U-haul gave no assistance with my stolen items. Storage units are easy to get access of for anyone as there is only a gate to get through.ALBERT L. | Overall Experience
Ms. Sharon is excellent and deal with you on a personal friendly level and is always pleasant wether in person or over the telephone. She knows her customers. She has been great and is courtesy at all times.Ernest F. | First Impressions
Customer did not leave a comment.Neyia W. | Overall Experience
Customer did not leave a comment.caryetta b. | Overall Experience
Customer did not leave a comment.THEODORE E.
friendly, professional, quick, always a pleasure to rent from this locationDavid S.
Love you guys very much.Diane S. | First Impressions
Could not fit the key fob into tiny drop box after-hours. Key fob was too big to fit. Otherwise, everything was great.michael M.
Customer did not leave a comment.Thomas O. | Overall Experience
Sharon Rodriguez is by far the best human being in the world. She went up and beyond to help me with my needs like no other person has ever done. U-Haul is so lucky to have her as an employee as I am in finding her so she could help me reach my goals and my needsMicheal R. | First Impressions
I thought everything was great. The manager seemed a little annoyed with everyone walking in but other than that no complaints.Lynzie H.
Excellent excellent service employees excellent with customer service tksLinda C.
This location is great! Thank you Sharon Rodriguez for hooking us up again! It was great to see you! The staff here is friendly and efficient. Our mive and return of the uhaul was flawless. Thank you everyone here at this location!Anissa T.
Server was excellent!Richard C.
Queen Sharon with the purple hair rocks !she took great care of my husband & I .😃Regina B. | First Impressions
Nothing. Sharon Rodrigruez was especially great.Derrick C.
Customer did not leave a comment.Michelle Y. | Overall Experience
I forgot the name of the person on-site, but he made the experience easyChristian P.
ID like to thank sharon at the lake mead location i dont have her last name she has the pretty colored hair i so love her service that why i went back to thia location twice just because of her service i love her serviceDarlresha T.
Sharon was awesomeDustin S.
I really love the staff there. The two Sharon's are so kind, helpful this is my second time renting. The whole staff is great. Pleasant and friendly. Thank you so much I appreciate you all.Rochelle C. | First Impressions
Great customer serviceGlenda S.
Customer did not leave a comment.lanier H.
The young ladies that helped me we're very pleasant. I would recommend this location to all my friends.Angelina S.
Customer did not leave a comment.sheila R.
Customer did not leave a comment.Sharon R.
very professional and kind good sense of humor perfect customer serviceRose H.
Upon picking up my vehicle I wasn't properly explained of my charges. I was aware about the truck cost of $29.99, but upon return I was charged $60+ I was later told I was being charged for mileage but the representative never informed me upfront otherwise I would not have rented the truck. I was so blindsided and I didn't appreciate how important information was withheld.Crystal G.
Customer did not leave a comment.Kuuipo T.
It was well great just keep it upARMAND V.
Customer did not leave a comment.Theresa B. | Online Move In
Keep doing what your doing and your employees are very helpful Sharon and Jose thank youJames C.
Customer did not leave a comment.Eddie B. | Overall Experience
Customer did not leave a comment.Allen P. | Overall Experience
Excellent customer service!Nicanor C.
I had no problems.Marcia R.
Customer did not leave a comment.Nevada Black p. | First Impressions
I was told I am getting a 300.00 refund back on my credit card but that never happened. Please refund me and email when finished a copygary C.
The manager Sharon was always very kind and helpful always!! I had this unit since 2014 very happy with the safety and AC in the units!SHARON F. | Overall Experience
Customer did not leave a comment.Michael H.
Sgaron Benson the Manager was very nice to deal with, courteous , very helpful, makes me feel my move uncomplicated . I have already recommended this uhalul area to my friends here in vegas.Haydee M.
Sharon... ...need i say more?? Her customer service is above & beyond. ThanksWayne H.
Customer did not leave a comment.David H.
You all were very awesome! The two things I would say needs improvement would be the reservation confirmation email notification (I never received one) and a telephone confirmation the day prior to my reservation (I did not get one until the morning of). Other than that I was very happy with the rental, cost, and the unit I rented. Thank you.bodie C.
Customer did not leave a comment.Joanne B. | First Impressions
Customer did not leave a comment.melissa P.
VERY PROFESSIONAL AND ACCOMMODATING..Bart F. | Overall Experience
Both Sharons were very courteous and professionalSharon S.
Customer did not leave a comment.Gwendelyn H.
Great customer service.Lance D. | Overall Experience
Customer did not leave a comment.Rachel J. | First Impressions
Check out was easy and simple the rep eas beyond professionalCarolyn S. | Overall Experience
Customer did not leave a comment.ceasar r. | Overall Experience
awesome service from Sharon Rodriguez.dwayne M.
Jose and Sharon were amazing. Extremely helpful and their customer service is awesomeDeShayna A.
There's NOTHING to do. The customer service is and has been Awesome each time I have gone to the U-Haul facility.Tonya E.
Sharron was awesome.Vlada S.
Customer did not leave a comment.Tykeishia R. | First Impressions
I will always come back to this storage when needed.Chad C. | Overall Experience
Thank You ShannonFinet P.
Customer did not leave a comment.Esther W.
Customer did not leave a comment.Ryan E. | First Impressions
Eddie, a new employee, was a joy when helping me order a truck the day before a very emotional move. Then on the day of the move, Sharon Smith, General Manager, was very professional and helpful.Julie Z.
Truck was very dirty and the truck needed an alignment. Did feel safe in the highways.George B.
Sharon Flores Rodriguez is the best assistant manager there she should be bumped up to manager so that way she can get paid more. She has helped me out so much she was so great she has no idea how much I appreciate everything that she did and provided me with the best service the best service that I've ever had renting from U-Haul. Also with the storage and everything she helped me out so much. Last month was the worst that I've ever had and she was able to help me get through the whole thing without any hiccups without any issues. Thank you so much Sharon Flores Rodriguez I appreciate everything that you did to help meTyann S. | Overall Experience
Customer did not leave a comment.Sharon R.
Thank you!!Airica P. | Overall Experience
The experience was pretty much seamless!Marilyn N.
Customer did not leave a comment.Jacqueline D.
Customer did not leave a comment.Shelly B.
Customer did not leave a comment.Renee L.
The lady’s are the best. They really want to work with you all any they funny they kept it realileen l. | Overall Experience
Manager knew we were coming in close to the holidays & went above & beyond to make sure we were all set. Truck drop off was different location to storage unit & both agreed we could leave at storage unit & they would take care of it. Between the awesome staff bot in Oklahoma & Nevada & the generosity by U-HAUL thru Ashleigh, we are a UHAUL family for LIFE! Thanks UHAUL You are AWESOME!!!Brenda W.
Friendly and helpful staff.Elizabeth B. | First Impressions
Customer did not leave a comment.Elizabeth B.
Both representatives I dealt were overly helpful and really nice!Ariel A.
Customer did not leave a comment.Christopher M.
Truck I got wasn't the right one and still waiting on my creditMELVIN R.
It was Eddie's first call being a new employee at uhaul and let me tell you he was a delight! Extremely nice and even though it was his first call he handled himself very well very professional. I wish him the best. Also the rep that was in store helping me with my pick up and drop off was amazing. He made my experience there seemless and I would love to work with him again.Bryana R.
The manager Sharon is the best she should get a raise and a promotionPamela R.
Keep doing the great work you're doing nowBETTY L.
SHARON IS AMAZING! She really is awesome! U-HAUL YOU TRULY HAVE A GEM WITH HER! Thank you Sharon for being you!Ellen I. | First Impressions
Nothing, you were amazingMichelle F.
Sharon was absolutely awesome, she knows her business very sharp at what she does.Kim N. | First Impressions
If we ever need that sirvice again, that will be the one that we will sellect! If you ever need music or a theme song for Uhaul please consider using uis. The Las Vegas Music Association. We producelas vegas m. | Overall Experience
Horrible Rental ExperienceJoseph A. | Overall Experience
Nice place to rent truck or storage unitKevin C. | Overall Experience
Sharon was a great help. Very knowledgeable and a pleasure to work with.charles s. | First Impressions
Every single thing was great.CHARLES S. | First Impressions
Great service from Sharon and her helpers. Well recommendJoanne V. | First Impressions
Both Sharons were super helpful and extremely nice.LEANDRO P. | Overall Experience
Sharon and Sharon were awesome. Really appreciate all these gals do. Makes life easier on stressful times with moving. thank you both.Vivian L. | First Impressions
Tall Sharon was incredibly conscientious and attentive, friendly and very competent. She deserves a raise.douglas j. | First Impressions
Handy use of dolly carts, indoor air conditioning great in cool comfortable temperatureCheryl S. | Overall Experience
The crew, especially, Ms Sharon Rodriguez, gave awesome customer service over the last 15 months. From a truck return, to rental of several different sized storage units, to the closing of my account.Myrtle D. | Overall Experience
Great service. Excellent location for my needs. I would use them again when the need arises.MONTE R. | Overall Experience
Everyone was so helpful and kind. I will recommend them to all my friendsruth w. | First Impressions
Very Helpful !rainbow dream a. | First Impressions
I LOVE SHARON THE MANAGER AND ALFONSO !!!!LATOYA R. | First Impressions
👌👍👏🙌Johnny A. | Overall Experience
Great serviceMelinda W. | First Impressions
***** star. EVERYONE was very nice, helpful, fun, knowledgeable and a true delight when i was there...like a dozen times. From purchasing over $250 in supplies to rental of 20 foot truck.Cheryl S. | First Impressions
Thank you for 3 to 4 years of storageclifford m. | Overall Experience
👍🏽Jacciah B. | Overall Experience
Sharon Rodriguez was VERY helpful to me and my family needs. She didn't hesitate to handle any concerns with may have had. She should be rewarded for her consistency and awesome customer service.Krystal O. | Overall Experience
Sharon went about and beyond to help on her lunch break very respectful and helpfulJeron R. | First Impressions
Alonzo was very friendly and helpful. I highly recommend this location.Melinda T. | First Impressions
GREAT CUSTOMER SERVICE!! Sharon and Alonzo made our experience very smooth and we appreciate all of their help.Daryl C. | First Impressions
no comments.Marion B. | First Impressions
Staff was very helpful and answered questions.donald s. | Overall Experience
Office staff always great... I sometimes wave as I drive by. ; )Doris r. | Overall Experience
Great friendlyjulie r. | First Impressions
GoodJoan G. | First Impressions
I made phone reservation &rep was helpful & efficient. She quickly narrowed down my needs &provided options.I arrived late w/just 15 mins. to close & was concerned but they were quick & had no issuesBecky R. | First Impressions
Best Uhaul in vegasmarlon b. | Overall Experience
Both Shannon's were very friendly. Their crew members are very friendly as well. I would definitely be a customer forever. I would also recommend this facility to all my friends and family.Christina S. | Overall Experience
They're doing a great jobal e. | Overall Experience
ExcellentJulie S. | Overall Experience
I appreciate the Sharons they are awesome people.Tangerine B. | Overall Experience
Staff was more than just a little helpful in unload nightmare in getting us some help from outside. Thanks to Sharon’s recomendations it went better than expected.Dennis F. | Reservation
I only have one issue. I was in need of storage space and there was a special for $20.00 but i wasn't qualified because I'm a residentwillena j. | Overall Experience
SHARON..was great!! All the staff are super friendly and helpful. I really appreicated everyone's courtesy towards me. I would DEFINITELY reccomend this facility ! One of the nicest staff in VEGASMichelle L. | Overall Experience
NoneYesenia H. | Overall Experience
Storage was safe and secure. Never let any unauthorized access. I recommend this site to anyone.David S. | Overall Experience
I had a great experience. Sharon was very nice and helpful. She even found a ride for me back to my hotel, which I considered "above and beyond the call of duty". I would definitely recommend.Thomas O. | Reservation
I felt my stuff was save thereRUBY E. | Overall Experience
This was an excellent experience with all aspects (management, move-in, move-out, accessibility, security, assistance, cleanliness). I highly recommend them and would definitely use them again.Marie S. | Overall Experience
Sharon is fantastic. We just moved to Las Vegas from Cincinnati, Ohio, and she has been very helpful, She is a jewel.Denise G. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!