Customer Reviews for U-Haul Moving & Storage at W Lake Mead Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at W Lake Mead Blvd

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TAMMY LYNN S.
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The staff at this location are excellent. They greeted me with a smile and were helpful. Thanks you!

Frederick A.
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Always happy with this location. I actually work for U-Haul in customer service. The GM made sure to give me extra days and miles to help make sure I didn't accrue too much additional cost on my rental. That was appreciated. The truck was clean and performed well. Everything was done timely and efficiently. Good job!

BARBARA P. | Overall Experience |
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I am so delighted with the U-Haul railer and storage, and with the excellent service I received from Sharon and all the staff. I felt like I was part of their family. They went out of their way to ensure that all details of my move were perfect, and that's exactly what happened! How wonderful! I would happily recommend the West Lake Mead U-Haul and Storage to anyone in my family, circle of friends, or casual acquaintances, No question I will always make this location my home U-Haul dealership. No doubt I will be renting more trailers during my stay here for in-town furniture pickup, etc. I am planning another move out of state within the next year or so - and guess who my dealership is going to be? Yes, it will ONLY be the West Lake Mead U-Haul and storage run by Sharon. Wouldn't dream of going anywhere else!!!!!

Glenda S. | Overall Experience |
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Very great customer service

Jeannette H.
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Perfect Experience

janette D.
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N/A I was given excellent customer service thank you u haul

Tonisha S. | First Impressions |
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Ms. Sharon was so helpful!!! This locations staff is amazing!! Definitely would recommend!

Emily W. | Overall Experience |
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Customer did not leave a comment.

Jeffrey D.
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I can't remember the uhaul employees name who helped me but he was very nice and professional

janine C. | Overall Experience |
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Customer did not leave a comment.

BARBARA P. | First Impressions |
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This is the nicest U-Haul dealership I've been to. Very clean, knowledgable, professional and friendly staff. I could not be happier with the service, and my favorite thing is the free storage. Really helps since Im seeking a condo home and currently staying in a suite by the week until I find it. without storage, I'd have been stressed! The general manager is fantastic. I've always used U-Haul and I will always use U-Haul. This recent move was by far my absolute best experience.

BARBARA P.
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Excellent staff! I've always used U-Haul and I will always use U-Haul. The free 30-day storage is a blessing since I'm looking for housing. One les worry and expense. Thank you.

deandre t. | Online Move In |
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Customer did not leave a comment.

Verilynn L.
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The staff, both Sharron's are always helpful and go out of their way to assist and resolve any issues. Unlike the corporate side, which does not answer the phones and seem to always have issues.

Mariesa J. | Overall Experience |
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The manger there was very helpful. Friendly staff, Always clean. I had no problems. Yes, I will rent again from this storage facility." Go uhaul".

Yvette J.
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Customer did not leave a comment.

Nestor M.
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Nothing everything is running smooth and Sharon Rodriguez is very knowledgeable and friendly I will definitely go there again

Ty A.
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Customer did not leave a comment.

Tony H.
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Your doing great. Keep up with the great service.

Brandon A. | Overall Experience |
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Very great customer service from the entire team. They all were very helpful and professional. Thank you to both Sharons' in management and Alonzo! I appreciate you all!

Billy W.
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Customer did not leave a comment.

Diane S. | Overall Experience |
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Customer did not leave a comment.

Mike A.
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The problem lies with the corporate offices. To book over the phone takes hours upon hours. No one answers the phone and when they do you get cut off. Then after hours on the phone you do manage to make a booking, it doesn't work when you try to pick up the truck. NIGHTMARE

TANISHA R.
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Sharon was so freakin excellent!!

cherry f. | Overall Experience |
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Excellent customer service. If I ever need storage service again in the future, I would definitely be a returning customer.

Anthony J. | Overall Experience |
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Customer did not leave a comment.

oaujar w. | Overall Experience |
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The best in the Valley😎

Bryan K. | First Impressions |
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Sharon was friendly and helpful, a pleasure to work with. But I reserved a 10x15 room about a month in advance, and when I showed up with a full truck I was told I could only get a 10x10 space. I would have happily paid for an extra month to lock in the 10x15 space. The 10x10 space is packed so tight that I have no isle to get to my stuff in the back. It's bad. I wish U-Haul had contacted me weeks in advance about this. I didn't request 10x15 as a joke or a suggestion; I expected to have that 10x15 space ready and waiting for me. I would have chosen a different storage facility if time permitted.

Ricky D. | First Impressions |
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Being my first stop in a new state, my encounter with the manager, Sharon (I think that’s her name) she was really nice. She helped me even though I arrived a few minutes after closing time. I appreciate that! Talking to her made me feel like I was family and not just a customer! ~The Dennis Family

doris p. | First Impressions |
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Customer service was A-1. Sharon Flores Rodriguez went above and beyond. Very professional as well as personable. I really enjoyed the experience. 5 ⭐⭐⭐⭐⭐..and then some. Kudos to Sharon!!!

PATRICIA R. | Overall Experience |
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Dear Sharons, hope all is well w/the both of you, Thank you so much for keeping my Mother's stuff safe all these years and for being so kind and understanding....... You'll are the best!! I wish you both Good health and stay safe😊💖👌👍 Patricia

philip c. | Overall Experience |
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everything was great here ...

julie r. | Overall Experience |
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Customer did not leave a comment.

alice P.
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Customer did not leave a comment.

Jacqueline L.
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Great service...Sharon is awesome!

nestor M.
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Sharon and the staff was very respectful and helpful I will definitely go back. Thank you

Tonya E.
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I have rented from this location several times this year, I have encountered each and every staff member that's there and I have nothing but positive things to say about each and every one of them they are doing an awesome job keep up the good work.

amada w. | First Impressions |
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Customer did not leave a comment.

cary H.
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Very good service

Andrew P. | First Impressions |
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perfect for us... convenient, clean, well run, affordable

BENNY P.
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Sharon was most helpful , she gets 5 Stars !!!!

donna k. | Overall Experience |
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Thank you Sharon,Sharon, and staff. Always so helpful and Always a service w a smile !

Jeannette W.
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Customer did not leave a comment.

Jacqueline F. | Overall Experience |
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I appreciate MS. Sharon she was God sent and a wonderful woman to work with thanks again.

Ryan W.
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I ordered the truck for a closer place to my house but I was sent across town. The lady, I forget her name was understanding and did everything to help me. If it wasn't her I would have cancelled. Find out who helped me and do what ever you need to do to keep her. Customer service 100%

Yolanda G.
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Customer did not leave a comment.

bodie c. | Overall Experience |
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Customer did not leave a comment.

DENICE T. | First Impressions |
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All the employees are wonderful.

carolyn b. | First Impressions |
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Customer did not leave a comment.

latonya w. | Overall Experience |
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Very good ppl always helpful will call you if ur lock is off .. I will come back here

Alicia M.
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The guy who helped us was very helpful

Micheal R. | Overall Experience |
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The staff is the best. If you need storage this is the place to go. Thank you so much

Victoria F.
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Both at the regional level & at THE 3083 LAKE MEAD LOCATION everyone was FANTASTIC! We were so worn out, and they made our life so easy! They anticipated our needs and then shattered our expectations! Thank you so much, Sharon and everyone else that made this a de-stressful experience!

Li Yueh S.
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It has been a pleasure renting with this location. The people went up and above to make all my experience top notch. If at any point I ran across with any inconvenience they corrected it immediately. I will always use them with any of my rental needs. Thank you so much. You made my life so much more pleasant.

tony w. | First Impressions |
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No Comment

Sharon S. | Overall Experience |
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Customer did not leave a comment.

Vivian L. | Overall Experience |
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Sharon and Sharon at this location have always taken care ❤ of our needs whether rental of truck. Storage or just being a friend in our time of need. Appreciate them both so much. Thank you gals for helping us especially most stressful times.

ALBERT L. | Overall Experience |
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I had the storage unit for about 6 weeks and my storage unit was ransacked. Staff were courteous but U-haul gave no assistance with my stolen items. Storage units are easy to get access of for anyone as there is only a gate to get through.

Ernest F. | First Impressions |
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Ms. Sharon is excellent and deal with you on a personal friendly level and is always pleasant wether in person or over the telephone. She knows her customers. She has been great and is courtesy at all times.

Neyia W. | Overall Experience |
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Customer did not leave a comment.

caryetta b. | Overall Experience |
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Customer did not leave a comment.

THEODORE E.
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Customer did not leave a comment.

David S.
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friendly, professional, quick, always a pleasure to rent from this location

Diane S. | First Impressions |
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Love you guys very much.

michael M.
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Could not fit the key fob into tiny drop box after-hours. Key fob was too big to fit. Otherwise, everything was great.

Thomas O. | Overall Experience |
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Customer did not leave a comment.

Micheal R. | First Impressions |
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Sharon Rodriguez is by far the best human being in the world. She went up and beyond to help me with my needs like no other person has ever done. U-Haul is so lucky to have her as an employee as I am in finding her so she could help me reach my goals and my needs

Lynzie H.
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I thought everything was great. The manager seemed a little annoyed with everyone walking in but other than that no complaints.

Linda C.
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Excellent excellent service employees excellent with customer service tks

Anissa T.
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This location is great! Thank you Sharon Rodriguez for hooking us up again! It was great to see you! The staff here is friendly and efficient. Our mive and return of the uhaul was flawless. Thank you everyone here at this location!

Richard C.
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Server was excellent!

Regina B. | First Impressions |
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Queen Sharon with the purple hair rocks !she took great care of my husband & I .😃

Derrick C.
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Nothing. Sharon Rodrigruez was especially great.

Michelle Y. | Overall Experience |
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Customer did not leave a comment.

Christian P.
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I forgot the name of the person on-site, but he made the experience easy

Darlresha T.
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ID like to thank sharon at the lake mead location i dont have her last name she has the pretty colored hair i so love her service that why i went back to thia location twice just because of her service i love her service

Dustin S.
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Sharon was awesome

Rochelle C. | First Impressions |
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I really love the staff there. The two Sharon's are so kind, helpful this is my second time renting. The whole staff is great. Pleasant and friendly. Thank you so much I appreciate you all.

Glenda S.
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Great customer service

lanier H.
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Customer did not leave a comment.

Angelina S.
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The young ladies that helped me we're very pleasant. I would recommend this location to all my friends.

sheila R.
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Customer did not leave a comment.

Sharon R.
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Customer did not leave a comment.

Rose H.
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very professional and kind good sense of humor perfect customer service

Crystal G.
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Upon picking up my vehicle I wasn't properly explained of my charges. I was aware about the truck cost of $29.99, but upon return I was charged $60+ I was later told I was being charged for mileage but the representative never informed me upfront otherwise I would not have rented the truck. I was so blindsided and I didn't appreciate how important information was withheld.

Kuuipo T.
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Customer did not leave a comment.

ARMAND V.
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It was well great just keep it up

Theresa B. | Online Move In |
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Customer did not leave a comment.

James C.
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Keep doing what your doing and your employees are very helpful Sharon and Jose thank you

Eddie B. | Overall Experience |
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Customer did not leave a comment.

Allen P. | Overall Experience |
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Customer did not leave a comment.

Nicanor C.
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Excellent customer service!

Marcia R.
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I had no problems.

Nevada Black p. | First Impressions |
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Customer did not leave a comment.

gary C.
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I was told I am getting a 300.00 refund back on my credit card but that never happened. Please refund me and email when finished a copy

SHARON F. | Overall Experience |
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The manager Sharon was always very kind and helpful always!! I had this unit since 2014 very happy with the safety and AC in the units!

Michael H.
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Customer did not leave a comment.

Haydee M.
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Sgaron Benson the Manager was very nice to deal with, courteous , very helpful, makes me feel my move uncomplicated . I have already recommended this uhalul area to my friends here in vegas.

Wayne H.
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Sharon... ...need i say more?? Her customer service is above & beyond. Thanks

David H.
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Customer did not leave a comment.

bodie C.
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You all were very awesome! The two things I would say needs improvement would be the reservation confirmation email notification (I never received one) and a telephone confirmation the day prior to my reservation (I did not get one until the morning of). Other than that I was very happy with the rental, cost, and the unit I rented. Thank you.

Joanne B. | First Impressions |
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Customer did not leave a comment.

melissa P.
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Customer did not leave a comment.

Bart F. | Overall Experience |
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VERY PROFESSIONAL AND ACCOMMODATING..

Sharon S.
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Both Sharons were very courteous and professional

Gwendelyn H.
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Customer did not leave a comment.

Lance D. | Overall Experience |
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Great customer service.

Rachel J. | First Impressions |
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Customer did not leave a comment.

Carolyn S. | Overall Experience |
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Check out was easy and simple the rep eas beyond professional

ceasar r. | Overall Experience |
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Customer did not leave a comment.

dwayne M.
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awesome service from Sharon Rodriguez.

DeShayna A.
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Jose and Sharon were amazing. Extremely helpful and their customer service is awesome

Tonya E.
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There's NOTHING to do. The customer service is and has been Awesome each time I have gone to the U-Haul facility.

Vlada S.
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Sharron was awesome.

Tykeishia R. | First Impressions |
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Customer did not leave a comment.

Chad C. | Overall Experience |
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I will always come back to this storage when needed.

Finet P.
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Thank You Shannon

Esther W.
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Customer did not leave a comment.

Ryan E. | First Impressions |
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Customer did not leave a comment.

Julie Z.
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Eddie, a new employee, was a joy when helping me order a truck the day before a very emotional move. Then on the day of the move, Sharon Smith, General Manager, was very professional and helpful.

George B.
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Truck was very dirty and the truck needed an alignment. Did feel safe in the highways.

Tyann S. | Overall Experience |
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Sharon Flores Rodriguez is the best assistant manager there she should be bumped up to manager so that way she can get paid more. She has helped me out so much she was so great she has no idea how much I appreciate everything that she did and provided me with the best service the best service that I've ever had renting from U-Haul. Also with the storage and everything she helped me out so much. Last month was the worst that I've ever had and she was able to help me get through the whole thing without any hiccups without any issues. Thank you so much Sharon Flores Rodriguez I appreciate everything that you did to help me

Sharon R.
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Customer did not leave a comment.

Airica P. | Overall Experience |
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Thank you!!

Marilyn N.
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The experience was pretty much seamless!

Jacqueline D.
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Customer did not leave a comment.

Shelly B.
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Customer did not leave a comment.

Renee L.
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Customer did not leave a comment.

ileen l. | Overall Experience |
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The lady’s are the best. They really want to work with you all any they funny they kept it real

Brenda W.
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Manager knew we were coming in close to the holidays & went above & beyond to make sure we were all set. Truck drop off was different location to storage unit & both agreed we could leave at storage unit & they would take care of it. Between the awesome staff bot in Oklahoma & Nevada & the generosity by U-HAUL thru Ashleigh, we are a UHAUL family for LIFE! Thanks UHAUL You are AWESOME!!!

Elizabeth B. | First Impressions |
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Friendly and helpful staff.

Elizabeth B.
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Customer did not leave a comment.

Ariel A.
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Both representatives I dealt were overly helpful and really nice!

Christopher M.
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Customer did not leave a comment.

MELVIN R.
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Truck I got wasn't the right one and still waiting on my credit

Bryana R.
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It was Eddie's first call being a new employee at uhaul and let me tell you he was a delight! Extremely nice and even though it was his first call he handled himself very well very professional. I wish him the best. Also the rep that was in store helping me with my pick up and drop off was amazing. He made my experience there seemless and I would love to work with him again.

Pamela R.
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The manager Sharon is the best she should get a raise and a promotion

BETTY L.
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Keep doing the great work you're doing now

Ellen I. | First Impressions |
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SHARON IS AMAZING! She really is awesome! U-HAUL YOU TRULY HAVE A GEM WITH HER! Thank you Sharon for being you!

Michelle F.
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Nothing, you were amazing

resean B.
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Always a great experience

Kim N. | First Impressions |
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Sharon was absolutely awesome, she knows her business very sharp at what she does.

Christine E.
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Staff was great and very kind.

Jackie A.
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I love this place, 2nd time I used it at the last minute and they always work it out!! Thank you!! ????

Cassidy G.
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10/10 thank you

VALERIE M.
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Customer did not leave a comment.

Sharon G.
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Sharon was a very friendly, helpful, and patient with me. She made it a very simple process to get and drop off the truck. Thank you

Bianca M.
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Customer did not leave a comment.

las vegas m. | Overall Experience |
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If we ever need that sirvice again, that will be the one that we will sellect! If you ever need music or a theme song for Uhaul please consider using uis. The Las Vegas Music Association. We produce

glenn T.
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Customer did not leave a comment.

Sherryl R.
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Nothing. Everything is GOOD at this Location........Period.......

Kathryn D.
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Customer did not leave a comment.

RICHARD P.
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I have rented trucks vans and moving vehicles from this location multiple times in the past several months. Even not calling ahead to schedule a vehicle the staff was more than accommodating providing the vehicle I needed and the best customer service I have ever had at a u-haul

Jeremiah T.
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The truck was clean but ran poorly

Onome A.
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More staffing would improve efficiency. Thank you!

Tumau V.
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From the time we walked in Sharon Rodriguez has then most cheerful attitude. She greeted us on the first day in the morning with a cheerful song. She is amazing and made our move to our first place so easy.

al E.
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Sharon and her staff are committed to customer satisfaction. In my case, I found myself needing to utilize U-Haul services stemming from the lost of my beloved wife of 39 years . This one of a group of people were able to meet my needs during such a trying time. I have found that U-Haul has been the best company I have ever dealt with. I truly believe this is because of the staff. Thank you affording me this opportunity to share and express my gratitude. Al Edwards unit number 3010.

Tia W.
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Customer did not leave a comment.

Joseph A. | Overall Experience |
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Horrible Rental Experience

Jennifer phillip S.
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Customer did not leave a comment.

resean B.
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Shannon ( the GM ) was amazing and assisted me with all of my needs. Thank you for an amazing experience.

Jack K.
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Csu agent was very good.

Anthony D.
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Great service and easy pick up and delivery! Amazing job

Kevin C. | Overall Experience |
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Nice place to rent truck or storage unit

charles s. | First Impressions |
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Sharon was a great help. Very knowledgeable and a pleasure to work with.

CHARLES S. | First Impressions |
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Every single thing was great.

Joanne V. | First Impressions |
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Great service from Sharon and her helpers. Well recommend

LEANDRO P. | Overall Experience |
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Both Sharons were super helpful and extremely nice.

Vivian L. | First Impressions |
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Sharon and Sharon were awesome. Really appreciate all these gals do. Makes life easier on stressful times with moving. thank you both.

douglas j. | First Impressions |
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Tall Sharon was incredibly conscientious and attentive, friendly and very competent. She deserves a raise.

Cheryl S. | Overall Experience |
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Handy use of dolly carts, indoor air conditioning great in cool comfortable temperature

Myrtle D. | Overall Experience |
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The crew, especially, Ms Sharon Rodriguez, gave awesome customer service over the last 15 months. From a truck return, to rental of several different sized storage units, to the closing of my account.

MONTE R. | Overall Experience |
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Great service. Excellent location for my needs. I would use them again when the need arises.

ruth w. | First Impressions |
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Everyone was so helpful and kind. I will recommend them to all my friends

rainbow dream a. | First Impressions |
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Very Helpful !

LATOYA R. | First Impressions |
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I LOVE SHARON THE MANAGER AND ALFONSO !!!!

Johnny A. | Overall Experience |
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👌👍👏🙌

Melinda W. | First Impressions |
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Great service

Cheryl S. | First Impressions |
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***** star. EVERYONE was very nice, helpful, fun, knowledgeable and a true delight when i was there...like a dozen times. From purchasing over $250 in supplies to rental of 20 foot truck.

clifford m. | Overall Experience |
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Thank you for 3 to 4 years of storage

Jacciah B. | Overall Experience |
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👍🏽

Krystal O. | Overall Experience |
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Sharon Rodriguez was VERY helpful to me and my family needs. She didn't hesitate to handle any concerns with may have had. She should be rewarded for her consistency and awesome customer service.

Jeron R. | First Impressions |
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Sharon went about and beyond to help on her lunch break very respectful and helpful

Melinda T. | First Impressions |
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Alonzo was very friendly and helpful. I highly recommend this location.

Daryl C. | First Impressions |
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GREAT CUSTOMER SERVICE!! Sharon and Alonzo made our experience very smooth and we appreciate all of their help.

Marion B. | First Impressions |
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no comments.

donald s. | Overall Experience |
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Staff was very helpful and answered questions.

Doris r. | Overall Experience |
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Office staff always great... I sometimes wave as I drive by. ; )

julie r. | First Impressions |
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Great friendly

Joan G. | First Impressions |
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Good

Becky R. | First Impressions |
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I made phone reservation &rep was helpful & efficient. She quickly narrowed down my needs &provided options.I arrived late w/just 15 mins. to close & was concerned but they were quick & had no issues

marlon b. | Overall Experience |
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Best Uhaul in vegas

Christina S. | Overall Experience |
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Both Shannon's were very friendly. Their crew members are very friendly as well. I would definitely be a customer forever. I would also recommend this facility to all my friends and family.

al e. | Overall Experience |
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They're doing a great job

Julie S. | Overall Experience |
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Excellent

Tangerine B. | Overall Experience |
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I appreciate the Sharons they are awesome people.

Dennis F. | Reservation |
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Staff was more than just a little helpful in unload nightmare in getting us some help from outside. Thanks to Sharon’s recomendations it went better than expected.

willena j. | Overall Experience |
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I only have one issue. I was in need of storage space and there was a special for $20.00 but i wasn't qualified because I'm a resident

Michelle L. | Overall Experience |
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SHARON..was great!! All the staff are super friendly and helpful. I really appreicated everyone's courtesy towards me. I would DEFINITELY reccomend this facility ! One of the nicest staff in VEGAS

Yesenia H. | Overall Experience |
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None

David S. | Overall Experience |
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Storage was safe and secure. Never let any unauthorized access. I recommend this site to anyone.

Thomas O. | Reservation |
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I had a great experience. Sharon was very nice and helpful. She even found a ride for me back to my hotel, which I considered "above and beyond the call of duty". I would definitely recommend.

RUBY E. | Overall Experience |
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I felt my stuff was save there

Marie S. | Overall Experience |
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This was an excellent experience with all aspects (management, move-in, move-out, accessibility, security, assistance, cleanliness). I highly recommend them and would definitely use them again.

Estelita C. | Overall Experience |
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Staff were helpful & answered/explained our questions & concerns.

darren c. | Reservation |
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Everyone had been great

Anthony W. | Reservation |
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Sharon was very helpful and friendly.

laura e. | Overall Experience |
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It was nice and clean. And you employee Sharon Rodriguez was very nice and helpful to me and my family. We were stressed and her being nice and her encouraging words really helped me and family.

GARY L. | Overall Experience |
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Sharon was wonderful fantastic and terrific, we moved from California to Las Vegas and needed to store some of our property when we first moved in. Everyone was very helpful I've been very satisfied.

Denise G. | Reservation |
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Sharon is fantastic. We just moved to Las Vegas from Cincinnati, Ohio, and she has been very helpful, She is a jewel.

PHYLLIS T. | Overall Experience |
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The staff was great exception for Tommy who was always rudeall of the time. After he started yelling at me for requesting that he not talk to me in a disrespectful manner, I went when he was off!

Myrtle D. | Overall Experience |
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Sharoni Rodriguez was very informative, professional and courteous.

Sean H. | Overall Experience |
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This was the most exceptionally incredible experiences all around. Literally drove there after a nightmare with all my belongings and your facility and employee were a god send! So professional! Ty!!

Anthony S. | Overall Experience |
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All I can say is thanks for working with me to provide the size storage building I needed.

TANESHA J. | Overall Experience |
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I really appreciated the staff here, they always were friendly and helped me out in any time of need. Both Ms. Sharon's were great!

BRANDY B. | Overall Experience |
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Convenient location

ZERLINE R. | Overall Experience |
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The staff at this location was AWESOME. No matter what type of problem I had or how bad my day was, they always found a way to turn my darkness into light. Need more locations like this one.

ronny l. | Overall Experience |
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Stafff was so nice and so professional, A+ for the team!

SHELLEY O. | Overall Experience |
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One of the staff was very rude and had a very bad attitude . I have a son with special needs and he was not treated with insult for looking a certain way.

janette d. | Overall Experience |
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Love your excellent service always willing to be helpful

wilbur n. | Overall Experience |
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Appreciated the service!

julia f. | Overall Experience |
Rating:

The staff and manager were rude and had poor professional skills.

Michelle M. | Overall Experience |
Rating:

Thank you

No reviews have been submitted for this location.

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