I am very upset because they asked me to get my stuff out. I go the other day on the third to get it out and it’s not there. They already got rid of it. I know it’s my fault for not paying and I know it’s my fault for not going to get it but when you guys tell me I have till the ninth to get it out and it’s not there And we called management and everything and they say yeah come get it. My stuff wasn’t there so I’m very upset and no, I will not recommend it.
Janene P | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at W Lake Mead Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff is amazing. Sharon is an outstanding leader!
Hope F | Overall ExperienceExcellent and very nice and helpful.
Edgardo C | Overall ExperienceThe staff was very helpful and caring Jeremy was the greatest asset you have there. Was there from day with all my concerns.
Jerry B | Overall ExperienceSharon has been absolutely amazing and helpful. From the first time I chose to do business at this location a few years ago, all of the staff have been approachable, kind, and professional. I've been like family more than just a customer.
Tammy SI just used the truck and brought it back but I have credit towards a storage unit . I made a decision to stay here until I can fully pay for the move , The place I found was more criminal than section 8 allows so I cancelled my move there . Remaining at this unit I'm at already, but I may need the storage unit later when I have a house deposit full amount together. I can come back to U-Haul use this money I have paid for the non yet used storage , with . Plus buy another storage unit with that money you have already and have a little more money applied if I'm short still. But I may need you guys again When I move all my things out of this house soon, Before I put my 30 day notice in again. Pass the inspection , That way they give me my deposit back . Not this time the land lady didn't repair this unit before I rented 12/1/22 the repair happened 5/16/2025 so my move was destroyed by this agency threats to evict because they can not because of me . I won in court that lady was fired the new lady is the same exact way but she does do repairs yes 5/16/2025
tyre a | Overall ExperienceSharon and company are the best!
HAROLD S | First ImpressionsNothing, I’m always satisfied when I rent from your facility’s
TINA OCan't think of anything. My experience was great!
DAVID RSharon is an amazing manager and was super helpful the entire time I had my storage unit.
Edward K | Overall ExperienceIf you want to wait on the office people to take their slow a** time and waste years of your life then sure enough this is your place.
Travon G | Overall ExperienceIt was nice. I think some people are living in there I would check that out but besides that everything went smoothly and I only stayed a month.
Ryan S | Overall ExperienceI would let your clients know that if they go up and punch the numbers into the gate coming in instead of using a card quickly and then go around they can get into the building after 7 PM. Basically you have to check in first with those numbers and then they can get in by punching the numbers in again at the door.
Frank H | Overall ExperienceAll went great! Truck was ready on time, staff was very efficient and helpful.
Teri KThe area was always clean and very convenient,.... Thank you staff and U-Haul,..... A very satisfied customer.
Harly D | Overall ExperienceIt was a very nice storage, friendly staff and very safe I was there awhile yrs and it was kinda sad leaving familiar faces another memory stored in my heart
SYLVESTER R | Overall ExperienceThe owner was just lovely!
Renee VEverything about my experience was good except for a few billing issues which I’m very unhappy about. Uhaul still owes me $74 and change for the first reservation they made for me knowing fully well that I requested for a storage capacity of two bedrooms items but instead the booking agent booked a the smallest storage capacity. I was latwe upgraded to a size that fits all my items with a promise of month free for the inconvenience caused by uhaul. I finally got to all my items out the storage before my due date of the 24th of December and uhaul was still trying to bill my card which is very unacceptable. That’s considered double dipping and that’s not a reflection of good customer service or transparency.
Folakemi A | Overall ExperienceVery convenient. Climate controlled. Carts available for moving storage items made it easy.
judith h | Overall ExperienceThey were extremely helpful and friendly.
GARY M | First ImpressionsNothing to improve. Excellent customer service!!! My questions were answered. The vehicle was cleaned. I was worried about the whole moving process but the Lady's at this location made it a smooth process. Thank you 😊
NICOLE Msheron is a very pleasent person. she works with you to the fullest.
ANDREW H | Overall ExperienceAccess time lengthened would be very beneficial....having to pay for additional time to enter is a bit much. Can the hours be extended to 10pm?
Warren A | Overall ExperienceIt was great!
SHEILA T"The managerial staff exhibited an extraordinary level of professionalism and warmth, fostering an atmosphere that transcended mere hospitality. Her attentiveness and genuine kindness cultivated a familial ambiance, evoking a profound sense of belonging. Such a heartfelt experience resonates deeply, leaving a lasting impression that is both rare and invaluable."
Calderone O | Overall ExperienceNothing just stay the course.
Kim NThe gentleman helping me was great. Courteous and kind
Warren A | First Impressionslove the service because they were always willing to work with me when I had an issue
jeanette d | Overall ExperienceThe staff was very friendly, helpful & accommodating and always made sure we were well taken care of. Thank you Sharon Smith & Staff!!
Eva P | Overall ExperienceNot a thing. The person who helped me was professional and helpful.
michael cGreat staff
tristan c | Overall ExperienceMiss Debi is absolutely amazing! So friendly and outgoing. Definitely made me feel welcome and appreciated.
THOAS RIf ever I needed storage again I’d absolutely come back excellent place! Thx again
Lamar t | Overall ExperienceJeremy and John were awesome. Appreciate Jeremy so much
KIMBERLEE SService was great and Deb is an amazing employee!
Carla LI have absolutely no complaints whatsoever, all of the staff were friendly, patient, and went above and beyond to assist me. I advocate giving them all a raise. Their performance surpassed the standard and expectations.
Maurice E | Overall ExperienceEverything was good quick check in and out...Thanks so much
APRIL WThanks. You were there when I needed you!
James H | Overall ExperienceThe staff at this location was friendly and helpful. Very nice people who made the process easy.
ken rCustomer services was amazing. Definitely will be back to this particular location
ROY HI have been coming to this Location for years and the service is Stellar! Sharon is absolutely Amazing! However, I would caution for whomever is responsible for the trucks; tires need to be more aware. (Especially in Las Vegas 3 digit heat) My husband and I could have been killed as the tires were bald and cracks throughout both tires in the front. However, right away after speaking to Jeremiah he informed us to call roadside assistance who on time but it delayed us for 60 minutes. In 104 plus heat. Jeremiah, took care of us with the rental. God Bless. I will return but it is imperative for the trucks to be inspected. Yes I will return and recommend in the future only because they took care of the emergency expeditiously
HOPE FEveryone went above and beyond to assist me with my needs. The experience was jovial and I would love to recommend anyone to use the services be it a friend or stranger.
Maurice E | First ImpressionsI was very pleased with the way they handled things with me and made my experience very easy
CAROLINA EVery friendly and kind the customer services
ANGELICA MSharon and Deb are fun to work with. Will highly recommend
Charles WLove Ms Sharon
gianni aDeb and Sharon made the check in experience a lot of fun. Deb took her time and made me comfortable thru the entire process.
Charles W | First ImpressionsProcess was fast and employees were so helpful and nice.
Jeanette M | First ImpressionsI have used the storage for many years. And I have nothing but good things even through tough times and Sharon, the manager was helpful. All the way, I really appreciate her professionalism and friendly attitude. Along with the rest of the staff. Thank you Sharon and team!
tashana C | Overall ExperienceI been a customer for over five years never missed a payment but one time I was late by a few days I was charged a late fee I called to see if they could excuse it and the the rent had went up several times since I been a customer the amount of rent paid over the years I could have bought several sheds that I could own long story short I did like renting at uhaul I just couldn't afford the payments anymore it was reasonable when first moved in
Charles P | Overall ExperienceEveryone was great to work with!
Jeremy Smy name is Kathy Love and I have utilize your facility for almost 4 years. I live 15 miles away, but refused to relocate because of the excellent service that has been provided. Because of the trust that Sharon shows me as a loyal customer, I am totally satisfied with exceptional service. Thank you UHAUL for hiring her and thank you Sharon for being an excellent manager and showing me that things are safe. Blessings
KATHEY M | First ImpressionsChristine is the best, made my going south type of day do a 360 and helped more than she knows
Luis G | First ImpressionsThanks for making everything runs smoothly
Jody O | Overall ExperienceThe customer service person at the front desk Debi was a pleasure to work with. She was very knowledgeable about the business, and had a friendly conversation to pass the time throughout the process. Again wonderful customer service and would recommend this location specifically due to her kindness.
Richard PCourteous, respectful, clean, helpful, friendly,.. Simply the best.
Nicolaus H | Overall ExperienceThe staff was fantastic
Cedric S | Overall ExperienceScammed me
Morgan HThe only problem I had was the continual increase in price.
La T | Overall ExperienceEnjoyed getting a storage from this location customer service was above and beyond what I expected or have experience before renting a storage.
Albert M | First ImpressionsVery helpful and compassionate staff. The best I've ever worked with. They all deserve a big raise!
Dennis M | First ImpressionsThe entire staff at this location was exceptional!! Everyone was very friendly and helpful and I appreciate them very much. Thank you for everything 😊
Jay ANice stafff and very helpful also worked with me.
Raynear G | Overall ExperienceThank you for letting me use storage what awesome staff
Delores B | Overall ExperienceMy experience here with Tommy was nice. He is knowledgeable and understood what I needed and how long I needed. I will continue to rent at the location,because of the great customer service and the cleanliness of this location. Thank you Tommy for being awesome 👌
Sharon FThe staff are very personable. Ms. Debbi is excellent. She has a wonderful personality. And they made sure I was taken care of.
Frankie C | First ImpressionsThey very helpful
Shalonda K | Overall ExperienceThis site had unclean surroundings. Homeless people with suitcases at night in the area.
William S | Overall ExperienceVery good customer service
Tracy RThe staff was very kind, thoughtful and courteous. This location is definitely one of the best.
elaine C | Overall ExperienceSharon is great!
Johnais MI don't like the alarm going off every time I open my unit
Hanee A | Online Move InI turn the truck back with a quarter of gas because the lady when I got it told me if I turn Back with 1/4 I save 18 dls and I don't save nothing because the guy who toke the truk in the afternoon put that I turned back less than a 1/4 of gas and that's not true
Armando AYour employee that helped us was really nice and friendly. Was fast with check in and check out. Was an overall good experience with no hidden charges.
Ella AEasy access.
Dontrell Q | First ImpressionsRated average from the mix-up when I first initially signed up for U-Haul.
DERDEN S | Overall ExperienceHave a better uhaul because it started smoking on the highway like I thought I had to pull over then it stop and I proceeded on my journey. But the uhaul needed some mechanical maintenance. But they were very great with customer service.only the lasvegas uhaul.
Aretha MSharon and all of the employees that were very helpful and always courteous to me which you don’t always get. I just want to say thank you for my two-year stay and I absolutely absolutely have recommended people to go there so
wendy w | Overall ExperienceThank you for your patience and help!
RUBY SSharon the manager was extremely nice and courteous, she is the reason I would only rent from this location.
Tina OThe management is excellent! I could reach them anytime I wanted to I could talk to them about anything that I was dealing with at the time. They're the best I've ever seen! God bless you all!
burnett b | Overall ExperienceThank you for the great service
Monica Z | Overall ExperienceSharon was a big help. She was able to help me get a rental with my unfortunate circumstances. Keep up the great work boss lady
SOMOZA AVery nice people
Crystal S | First ImpressionsThe staff is very customer oriented. They make sure their customers are their focus. Job well done.
adrien m | Overall ExperienceExcellent Services and management
SEANDRA H | Overall ExperienceUHaul is always convenient for residents who need storage..
pacita o | First ImpressionsI appreciate you. Thank you so much.
Angela K | First ImpressionsTook four hours for getting the truck and truck smell like cigarettes
Julio OVery friendly workers
Stephanie BI ordered mobile online and once I got to the location it was not easy. Then when Representative helped me I learned there was.a hundred 100. Deposit. It never said that on the website. You really have to let people know what's going
Kim CVan doesn't smell good
Cierra BThe front desk worker, Debi was so nice and helpful! I’m goin to enjoy my time at this location while my items are stored here.
Siovonne MYour office staff is definitely 5 stars each person I encountered were 🌟🌟🌟🌟🌟 from Deb to clerks that stayed after 7pm trying to help me to the top GM there @7AM opening and had already resolve my issues at return of truck. This and all UHaul locations always gets it right 👏🏾👏🏾👏🏾 Thank You
Cherylann SU haul is very reasonable and even i has an issue with location return the customer service was very helpful just moved to your area and i will continue to be a loyal customer Thank you for my Free Month with one way rental I’ma happy customer
tiffinni S | First ImpressionsThe leasing agent was a delight!! Very nice and helpful
SIOVONNE M | First ImpressionsThe Staff at this site were always friendly and courteous. The facility was always clean. I will tell anyone that if you need a storage site come to this location . Where Not only you get Great service but treat you like family!!
TIFFINIE C | Overall ExperienceI just wanted to let someone know at U-haul that the lady at the counter that helped me was pretty amazing. As I was waiting in line to return my van rental, she had a really rude and difficult customer. As her customer laid into her, she kept being quite professional and friendly. I was amazed. I couldn't do it. What was even more amazing was that by the end of the customer finishing renting her new storage unit, they were both laughing and the customer left happy. It was quite amazing. It was at the u-Haul at Lake Mead on January 31, 2024 around 3 pm. Someone needs to send her a fat gift basket full of thank you presents and you guys are lucky to have her. She's going to keep doing great things for your brand.
Gilberto LThe only issue I have is the access to the actual storage building I feel like if I have access through the gates I should have access to my storage unit other than that everything is excellent
TYRONE B | First ImpressionsI had called Saturday to reserve a spot on Sunday I kept calling the 1-800 number because it would not allow me to fill out the paperwork online that I had got an email to fill out. I stopped at the office on Monday told the young lady that I was renting for a client and she said it was reserved and I received another email. Upon arriving on Tuesday the lady could not find my reservation and even though I told each one of them it was for my client somehow this storage thing is still in my name even though he was there and gave his ID yesterday. U-Haul cost me a extra $150 because the movers have to wait 45 minutes for us to even get done with paperwork to be able to get into the unit. As other customers waited and she had to get other people on the phone line. There is no order in this place they have bad communications and even though I'm showing her all the text and emails in my phone it is not within the computer and you cost me $150 for something that should only took 10 to 15 minutes to do on paperwork. And I'm still trying to figure out why is the unit in my name when he came in please make me understand.
DERDEN S | First ImpressionsAll of the staff are so polite ,helpful and caring.They feel like family.The facility is always clean. Our Family appreciates this site.
Tiffinie C | First ImpressionsThe customer service, the truck I rented, the whole entire experience was a 0/10. First, they rented the truck to me on E, EMPTY! The truck’s catalytic converter was stolen before so the replacement makes it sound & drive like garbage!!! The staff are unprofessional (nasty attitude like it’s not all their fault) and not very knowledgeable either. One of the worse experiences ever.
Teavian JI am not sure if this survey is relevant to my situation. I did not rent a unit- I bought a storage auction unit. I was told I had until Saturday to remove the items and put down 100 deposit. I took one load out and wa there unpacking when a male employee came and basically stood there over me I asked him if I could help him and he wanted to know if I found anything good, I told him not really he left and about 20 minutes later a female employee comes up to me yelling about the boxes in the hallway and that I need to get everything out today. I explained do had one more day and she was rude and I did not like her attitude. I left a message for the auctioneer and forfeited my deposit and left. I have anxiety and cannot handle people yelling at me. I hope I am not banned from buying at that location again but employees should not talk rudely to people.
Charlene D | First ImpressionsI would just like to say the experience I had at the U-Haul storage on lake Mead and Simmons was great I love the employees I love the manager Sharon and it's another employee there I can't remember her name it's so black lady she's very sweet we happen to live in the same senior building together but I would recommend this storage to anyone cuz you guys are sweet great and y'all keep it clean and whenever I need to store something again I'll come to that one thank thank you U-Haul
Kimberly R | Overall ExperienceLoved This Uhaul !!! We Have A Great Experience... Staff And Management Are Very Accomodating, Professional, And Friendly.... We Highly Recommend This Facility....
Tracey B | Overall ExperienceExcellent customer service
debra c | First ImpressionsChris was very friendly and helpful. She was very knowledgeable and helped me through the stress of a moving truck and storage rental. I would highly recommend this facility.
KELLY O | Overall ExperienceMy overall experience was excellent, but the price is exuberant. It goes up every quarter, and it's too much.
anna d | Overall ExperienceThe staff here is amazing and really helpful. The facility was always clean. Great access in and out. Convenience of auto pay and reminders is an excellent service.
RoseAnn P | Overall ExperienceThe staff at the location of Simones and Lakemead in Las Vegas NV, was very helpful.
Lisa T | Overall ExperienceCan’t get in the building I left the front is open so if you wanna get your stuff out at six you cant you have to wait till they get there cause the doors never open the gate never I’ve been going there for a while but this experience was bad
Patrice H | Overall ExperienceVery friendly convenient location
Christina K | Overall ExperienceThe staff was very helpful thank you
Delores B | First ImpressionsNeed more time die to change in hours staff was very nice.
LAURA G | Overall ExperienceMy process with UHAUL was superb from renting a truck to putting my stuff in storage. Great customer service 10/10 would recommend.
Beulah H | Online Move InSharon was great. She was very friendly and understanding. This was the best Uhaul experience I've ever had. I will certainly rent from this Uhaul location again.
JEFF DThe staff was great and Sharon was great wonderful manager
Terri O | Overall ExperienceStaff are awesome and friendly
MAXINE CKudos to Sharon (GM) and her staff! They are amazing from the time we booked the storage until we moved out. All UHaul facilities should be like this.
Gerald R | Overall ExperienceGreat customer service Thank you, DEBI!
Tuwane KBad experience
Irene BAfter a slight Access Hours confusion, Manager Sandra and Front Desk Debi were most helpful & Im so glad too to have also choose location with Supply for my mid-move box dilemma. Solved & Solved! Just like U-haul to be there with follow thru like clockwork, & effortlessly to make my move smoother with solutions! So far all I can say is: THANK YOU SO VERY MUCH! To Uhaul&Staff!!! &(And) to future customers... moving can be stressful. Make it simpler with Uhaul & you'll make yourself more organized & get more YoU-time in return!
Leah H | First ImpressionsOur lady who wrote up our contract was the best. She is so good with people. Ijust loved her!
Ian QYou don't have to do anything. This location went above and beyond to ensure fantastic service.
Bobby TI find this location to be very people friendly and has a welcoming atmosphere. The staff were very accommodating during this complicated transition.
caroline g | First ImpressionsSharon Mckinney is the nicest woman I've met at a uhaul by far just wanted to genuinely wanted to just have a happy customer. Thank God for her and uhaul for the great deal
Joseph C | First ImpressionsDebi helped me so much, I ended up getting a U-Haul and a storage unit. Such a wonderful lady, I’m so glad she made my experience beyond great.
Sandra CNothing actually, both Sharon’s that assisted me were very courteous and helpful.
Tina OGreatest Staff Ever🤗💕
JOYCE H | Overall ExperienceWhen I walked in the door told Sharon I was in desperate need of a truck like ASAP.....and she fulfilled that you really rock Sharon keep doing you boo I love your spirit you have a very very pleasant Spirit very very good customer service....PERIODTTTTTT go check my girl out Sharon at the Lakewood and Simmons store you won't be disappointed......
Lawanda GThe Sharons keep this place tip-top! The best Uhaul in town.
ROBERT CI just have to says hat an amazing team you have here. Debi B and Sharon M (tall Sharon) were absolutely amazing. They went above and beyond the call of duty to make sure that everything was in working order and that I had everything I needed. My original reservation was at a different location and they did not have the vehicle I ordered. They got me thst van at this location / but I did not know that until I showed up at the original location. They sent me to this location and I almost did not make it before the store closed. Debi B waited until I got there to Marie sure k was not left without a vehicle. Again you guys have an amazing team so thank you again.
Danielle MThe employee who helped me accidentally added another account to my name stating that I owed over 500 dollars. It was on accident but come on, shes been there for years.
MARK D | Online Move InDebbie in customer service is a keeper for a true customer service experience! Give her a bonus and make sure she has her peanut butter cookies from 7-11! God Bless you and God Bless America 🙏
Deric BService was kind, knowledgeable, very very patient!
Dee V | First ImpressionsThe staff especially Debi was most helpful during my move out. The compassion she and her manger Sharon S delivered was above and beyond and I appreciate them. If you want to store your belongings at this facility where it’s protected and secure. Consider this facility and you will not regret it.
Iola K | Overall ExperienceMs Sharon McKinney was amazing she brightened up my day when i was feeling down.
PAOLO-DOMINIQUE BStaff was courteous and friendly and very helpful as I have a knee injury.
LILLIAN J | First ImpressionsSharon is the best ! Super professional and helpful made sure to help me solve a minor hiccup and made the process so easy !
Akiela SFriendliest Customer service I've had in a long time. Not just business. It was comfortable. We talked as if we knew each other. KUDOS
Keith K | First ImpressionsI just love Ms. Sharon and her team. They are like family too me. I moved to Vegas back in 2016. I met them back in 2017 and have been dealing with them every since. I would choose them twice times over any other Uhaul location..👍🏾
JacQuita CI found that the general mgr. Sharon Smith, was always willing to help me in any way she could. Kept everything safe and secure, and always helped me resolve any problems without a issue. Thank you for a very good experience there at the U-Haul storage.
Vicki B | Overall ExperienceDebi at the desk was wonderful! She was so friendly, welcoming, and accomodating.
Taylor V | First ImpressionsFirst my name isn't Geraldine Moore my last name is Lewis so I'm not important enough to get my name correct
Geraldine L | First ImpressionsI love the staff. Every time we went they were very friendly and knowledgeable about everything. I will recommend to others.
Katie G | Overall ExperienceSharon is the employees that make u'haul maintain its fine name in the industry. She is cute and funny too.
Bill D | First ImpressionsI consider the staff and thuis U'Haul and staff to be home home and family. Thank you, deae Sharons 1 and 2, and dear Debbbie! I will.return next time I move or need storage. Thank you for your professionalism and hospitality.
BARBARA P | Overall ExperienceMs Debbie was great
Cassey Eeverything ran smoothly. I picked up the vehicle and off I went.
Spencer kThe lady by the name of Sharon was the best of the best was so glad meet her. That God for people like her and not forget about John .The for the best customer service in a long time.
steven t | First ImpressionsThank you!
Glenda U | Overall ExperienceThe only problem I had was I had to wait an extra half hour for them to figure out if my storage unit was empty or not and I had to pay cash by the hour for movers that was craziness
STEPHANIE W | First ImpressionsReceived the best welcome to Vegas here. Sharon was amazing , and setting up, unloading and getting settled were made that much easier working with her. I would definitely recommend and will definitely use this location for my future needs.
EMILY M | First ImpressionsSharon Rodriguez, was so much of help such a beautiful person and very helpful I love her spirit keep up the good work…
latonya h | First ImpressionsEverything was great and professional I had a good experience
Clell QStaff is amazing!!!
carlos g | Overall ExperienceThanks for everything U-Haul storage! You are truly the best! It was amazing! Sharon, Debi, and Jackie were phenomenal to work with. They helped me every step of the way to move into my new unit comfortably.
Steven P | First ImpressionsSharon the asst manager was perfect.
Bonita OSharon is incredible. She kept calling to give me updates and check in on when I was arriving. There was an error on my order that she caught and I was stressed out about it and meant to call but she called me first to let me know that she would be fixing it! She made the process very simple for me and honestly felt like I was her only customer and like she was only there for me. Felt very special and she does it seamless
roberto l | First ImpressionsVery nice facility
rebecca b | Overall ExperienceKeep up the good work
mary m | First ImpressionsExcellent help from office staff. Kept facility clean and well lit and secured.
CHRISTOPHER L | Overall ExperienceThe young lady there Sharon that’s her name was great she helped me with everything I needed she should get a raise I like her thank you very much
Kimberly R | First ImpressionsStaff is very accommodating and professional
Chase B | First ImpressionsSharon, was a great guide, guiding me through the process from start to finish Made the process easy to work through.
Gerald B | First ImpressionsAmazing location, great people working there that go out of your way to help you when they can. Honestly a wonderful experience, thank you so much!
Taylor G | Overall ExperienceThis facility and the employees have been very helpful I would definitely recommend this facility and I appreciate everything this facility has done for me with that being said thank you very much have a great day
Daniel D | Overall ExperienceAll is good! Friendly staff
Harold S | First ImpressionsI didn't appreciate you guys just raising the prices without notification you priced me right out of your storage unit
BRIAN S | Overall ExperienceI moved to Georgia and when my home turned out to vecdusastrour, I Only Wanted to use this location goror storage and truck drop off. It was a bit of a struggle with the schedulers, but I changed it to West Lake Mead and am so very happy with the results. This is an Excellent facility with excellent management!! Above par!! Thank you, Sharon!
BARBARA P | First ImpressionsManager Sharon and assistant manager Sharon are really amazing and kind people! They really know how to run a fair business, and they treat customers really well.
Edward K | First ImpressionsThe lady that helped me was there by herself and was REALLY BUSY but she still kept her composure and assisted me in a proper time frame the staff was very helpful all in all Thanks guys🤘😎🤘
ronnie m | First ImpressionsI only had one issue and that was that I was not able to see the different size pods you offer on site when I arrived.I would rather have been able to order a bigger storage brought to me since free parking at my air bnb allows it to sit here next to condo I will be here for two months at least.Then if necessary rent a larger unit when it was more convenient for me.But other than that I enjoy U-Haul and everything they offer
Venessa D | Online Move InVery nice and friendly staff enjoy talking to them
Francine S | First ImpressionsStaff was very polite and helpful great attitude
Jackie T | First ImpressionsThe staff is amazing always helpful. Super easy to work with super pleasant. Thank you for being fair and friendly.
Regina C | First ImpressionsEveryone made me feel good to the point that I felt happy to be apart of the family
hilton r | Overall ExperienceMy storage was broken into and nothing was resolved know one did anything about it was a lnside job someone that works there knows what they did was wrong....
Karen W | Overall ExperienceI can find the same storage for half the price And that is why I moved instead of paying $150 I'm now paying $55 For the same Storage with a different company
ROBERT N | Overall ExperienceThank you for your help and patience with this move I had to make. Bless all of you.
Beatrice D | Overall ExperienceExcellent staff and facility.
AQUA D | Overall ExperienceEstuve múy satisfecha los meses que tenía el storage
guadalupe r | Overall ExperienceFenomenal experience. Kudos to Debbie!
Mayra C | Overall ExperienceThanks I just wish you some smaller units available as well but it is what it is
rebecca b | First ImpressionsOur experience was wonderful
Gary l | Overall ExperienceThank you for your help. I was grateful for your patience and service.
Beatrice D | First ImpressionsYou keep raising the prices without warning
BRIAN S | First ImpressionsWonderful staff and very helpful with accommodating my needs
marcquez s | First ImpressionsThe staff was always helpful to me. In all the years I had a storage with you. I would come back again if needed. Five stars 🌟 Ms Biglow ✨️
SARAH B | Overall ExperienceI thought everything about it was fine. The price is comparable & when l asked how often the price goes up ( which at some places can be too often) l liked the answer l got. Debbie, the person who worked with me was very nice & informitable. All went well. Thanks
Patricia S | First ImpressionsThe drop off owners were very helpful. Thank you.
shalatta l | Overall ExperienceI will always come back
nikia c | Overall ExperienceSharon and staff were great.
Greg G | Overall ExperienceSharon and her staff are amazing. I wish all other storages hired the same type of people.
Karen A | Overall ExperienceI ABSOLUTELY LOVE LOVE LOVE THE STAFF!!! ESPECIALLY, MS. SHARON!!! I AM SOOO GLAD I WALKED INTO UHAUL AT THAT LOCATION! (Lakemead/Simmons). MS. SHARON DEFINITELY CARES ABOUT THE PROPERTY AND THE CUSTOMERS!!! I FEEL WELCOMED, AND THAT MY PROPERTY WILL BE SAFE! THE PROPERTY IS ALSO VERY CLEAN! THANKS FOR CARING, AND BEING SOOO PROFESSIONAL!!!
melissa t | First ImpressionsTruck windshield was dirty upon delivery.
LIZ D | First ImpressionsThe staff is wonderful, helpful, and truly customer service oriented.
adrien m | First ImpressionsFriendly staff, super clean facility. The manager of this location is especially attentive and observant. I'm incredibly happy with my experience with uhaul.
Raymond G | Overall ExperienceStaff Super Friendly.
jennifer b | First ImpressionsThe service and staff where very excellent and i will come back again and recommend a friend to thank you guys for the great service
CAlvin s | Overall ExperienceStaff was always a helpful and friendly
Vickie B | Overall ExperienceEvery time I went to my storage someone came out from the office. That was annoying but other than that it was ok
Christal S | Overall ExperienceThe people are wonderful, and we will miss Sharon a bunch.
DAVID W | Overall ExperienceThank you for being there to help
helen n | First ImpressionsThe storage was clean and convenient. The staff was kind and helpful they were amazing and they did a great job keeping us abreast on what's going on around the property.
Regina H | Overall ExperienceSharon was a great help! I wish I can say the same thing for the movers.
Gerald R | First ImpressionsVery helpful when getting to our destination. Enjoy our ride in the truck. Comfortable. Thank you for your employees was very knowledgeable about their equipment and was very friendly.
Gary l | First ImpressionsVery friendly as well as professional
terry L | Overall ExperienceStaff is always friendly and available. Thank you!
MAYRA C | Overall ExperienceI love uhaul
Monica Z | First ImpressionsGreat customer service by the manager Sharon. I know there are two, but there was only one that I ever interacted with.
Aaron B | Overall ExperienceMy only complaint is I reserved a 10x18 however that was not available when I arrived. Ended up with a 19x10 and a 5x8.
Helen W | First ImpressionsThe staff made the experience painless.
kenneth r | First ImpressionsAs usual I was going to only store my items for a little while,yet I stayed much longer than I expected. I am very satisfied with u haul storage on lake Mead at Simon's.Thanks again for taking care of me and my stuff
Timothy T | Overall ExperienceThe staff is amazing, everyone was very helpful and professional.
TERRY D | Overall ExperienceVery nice place to rent from
Latonya w | Overall ExperienceSharon Smith and the staff were simply wonderful. They were always fast with an answer to questions and helped me with getting items that would be helpful with storage. Their knowledge and professionalism made my experience one of the best I have ever had.
BRITNEY J | Overall ExperienceThank you very much! God bless
hosvaldo s | Overall ExperienceThank you for all the help. You rock!
ruth r | First ImpressionsUsed storage almost two years had no problems at all. Great office staff!! Will use again if needed.
Annette L | Overall ExperienceThe employees and manager on site was wonderful very friendly and very helpful the best I’ve seen and I’ve been using U-HAUL storage for a while now
Tracy B | First ImpressionsNo complaints, never had a problem at this facility
Ernesto R | Overall ExperienceThe Manager (Sharon), is very professional in every way. I am very pleased with everything and have no complaints what-so-ever. It's been a pleasure. Thanks.
joseph c | Overall ExperienceThe office staff was phenomenal.
Jane C | Overall ExperienceWe were on a wait list. When a unit became available, we were able to do the whole transaction over the phone. Easy Peasy! Definitely worth the wait.
RoseAnn P | First ImpressionsThe lady that took care of me was knowledgeable and helpful showing me where to go helping me find unit. Thanks
lorrie a | First ImpressionsSharon and her staff are a blessing to know. They are very helpful and full of resources. I tell everyone I know who needs a storage to go to them. I give them 1,000 stars.
CLEO M | Overall ExperienceGreat job!
Kylie Z | First ImpressionsVery Nice and helpful Staff
Joann S | Overall ExperienceThe staff are friendly and the facilities are clean.
Mary O | First ImpressionsAlonzo was very helpful, had a positive attitude. Was patient and he represents your company very well. He deserves accolades.
Vicki B | First ImpressionsSharon Garcia was the best thing they could have happened to me. I love this woman so much. She is a wonderful employee for U-Haul don't ever let her go. I have found kindness in this world because of her thank you U-Haul.
Levena M | Overall ExperienceGreat job
Alfred R | Overall ExperienceSharon is the best employee you have in the nation! Promote her right away!
James C | Overall ExperienceMy storage unit was broken into 4hrs later after I left and about $5,000 worth of my valuables was stolen and they got into my bank account to me it was a slap in my face to put my stuff In STORAGE were your belongings suppose too be safe
brenda t | Overall ExperienceSharon and Sharon were amazing. They were so helpful and nice. I would definitely recommend to anyone needed to utilize the services offered to use this location.
dallas c | Overall ExperienceMuchas gracias Sharon
hosvaldo s | First ImpressionsThe facility on West Lake Mead was extraordinarily clean, the personnel exceptionally friendly and helpful. I could not have found a better place to unload my truck, Sharon was polite, caring and concerned that I understood everything you should be proud of this location and make sure all of your rentals take advantage of this exceptional location
Richard J | First ImpressionsSharon has Superior Customer Service.
Hope F | First ImpressionsGreat job
Alfred R | First ImpressionsGreat feeling and customer friendly.
hilton r | First ImpressionsNever had an issue and Sharon was a blessing when I needed help. Thank you!!
judy c | Overall ExperienceThank you
Dwayne D | Overall ExperienceI will not recommend UHAUL due to the employees stealing items from my unit. The reason I say that it was the employees is because I am the only person that have the key to the unit. The lock was a UHAUL lock. My TV and some electronics were taken as well as some other items. The unit was always locked and closed. My items are gone and the unit was closed and locked. My conclusion is that they have a key that fit all Uhaul’s locks and they skim items from the units. This is not unheard of and is quite common with storage facilities. I will not do any future storage, vehicle or any business with Uhaul. I have told people of this experience and I hope they take their hard earned money elsewhere
Scheryl R | Overall Experienceeasy access, clean, secure, friendly and professional service... A+++++
Andrew P | Overall ExperienceSharon and the guy did a awesome job
Aquilla P | First ImpressionsStored my belongings at the facility for the better part of two years. Co- managers are both named Sharon! Referred to them as "Sharon to the first and second power." Felt as though they were my friends.
philip l | Overall ExperienceI loved Sharon. She was helpful and kind. Very professional environment.
DEENAH H | Overall ExperienceI am so delighted with the U-Haul railer and storage, and with the excellent service I received from Sharon and all the staff. I felt like I was part of their family. They went out of their way to ensure that all details of my move were perfect, and that's exactly what happened! How wonderful! I would happily recommend the West Lake Mead U-Haul and Storage to anyone in my family, circle of friends, or casual acquaintances, No question I will always make this location my home U-Haul dealership. No doubt I will be renting more trailers during my stay here for in-town furniture pickup, etc. I am planning another move out of state within the next year or so - and guess who my dealership is going to be? Yes, it will ONLY be the West Lake Mead U-Haul and storage run by Sharon. Wouldn't dream of going anywhere else!!!!!
BARBARA P | Overall ExperienceVery great customer service
Glenda S | Overall ExperienceMs. Sharon was so helpful!!! This locations staff is amazing!! Definitely would recommend!
Tonisha S | First ImpressionsThis is the nicest U-Haul dealership I've been to. Very clean, knowledgable, professional and friendly staff. I could not be happier with the service, and my favorite thing is the free storage. Really helps since Im seeking a condo home and currently staying in a suite by the week until I find it. without storage, I'd have been stressed! The general manager is fantastic. I've always used U-Haul and I will always use U-Haul. This recent move was by far my absolute best experience.
BARBARA P | First ImpressionsThe manger there was very helpful. Friendly staff, Always clean. I had no problems. Yes, I will rent again from this storage facility." Go uhaul".
Mariesa J | Overall ExperienceVery great customer service from the entire team. They all were very helpful and professional. Thank you to both Sharons' in management and Alonzo! I appreciate you all!
Brandon A | Overall ExperienceExcellent customer service. If I ever need storage service again in the future, I would definitely be a returning customer.
cherry f | Overall ExperienceThe best in the Valley😎
oaujar w | Overall ExperienceSharon was friendly and helpful, a pleasure to work with. But I reserved a 10x15 room about a month in advance, and when I showed up with a full truck I was told I could only get a 10x10 space. I would have happily paid for an extra month to lock in the 10x15 space. The 10x10 space is packed so tight that I have no isle to get to my stuff in the back. It's bad. I wish U-Haul had contacted me weeks in advance about this. I didn't request 10x15 as a joke or a suggestion; I expected to have that 10x15 space ready and waiting for me. I would have chosen a different storage facility if time permitted.
Bryan K | First ImpressionsBeing my first stop in a new state, my encounter with the manager, Sharon (I think that’s her name) she was really nice. She helped me even though I arrived a few minutes after closing time. I appreciate that! Talking to her made me feel like I was family and not just a customer! ~The Dennis Family
Ricky D | First ImpressionsCustomer service was A-1. Sharon Flores Rodriguez went above and beyond. Very professional as well as personable. I really enjoyed the experience. 5 ⭐⭐⭐⭐⭐..and then some. Kudos to Sharon!!!
doris p | First ImpressionsDear Sharons, hope all is well w/the both of you, Thank you so much for keeping my Mother's stuff safe all these years and for being so kind and understanding....... You'll are the best!! I wish you both Good health and stay safe😊💖👌👍 Patricia
PATRICIA R | Overall Experienceeverything was great here ...
philip c | Overall Experienceperfect for us... convenient, clean, well run, affordable
Andrew P | First ImpressionsThank you Sharon,Sharon, and staff. Always so helpful and Always a service w a smile !
donna k | Overall ExperienceI appreciate MS. Sharon she was God sent and a wonderful woman to work with thanks again.
Jacqueline F | Overall ExperienceAll the employees are wonderful.
DENICE T | First ImpressionsVery good ppl always helpful will call you if ur lock is off .. I will come back here
latonya w | Overall ExperienceThe staff is the best. If you need storage this is the place to go. Thank you so much
Micheal R | Overall ExperienceNo Comment
Tony W | First ImpressionsSharon and Sharon at this location have always taken care ❤ of our needs whether rental of truck. Storage or just being a friend in our time of need. Appreciate them both so much. Thank you gals for helping us especially most stressful times.
Vivian L | Overall ExperienceI had the storage unit for about 6 weeks and my storage unit was ransacked. Staff were courteous but U-haul gave no assistance with my stolen items. Storage units are easy to get access of for anyone as there is only a gate to get through.
ALBERT L | Overall ExperienceMs. Sharon is excellent and deal with you on a personal friendly level and is always pleasant wether in person or over the telephone. She knows her customers. She has been great and is courtesy at all times.
Ernest F | First ImpressionsLove you guys very much.
Diane S | First ImpressionsSharon Rodriguez is by far the best human being in the world. She went up and beyond to help me with my needs like no other person has ever done. U-Haul is so lucky to have her as an employee as I am in finding her so she could help me reach my goals and my needs
Micheal R | First ImpressionsQueen Sharon with the purple hair rocks !she took great care of my husband & I .😃
Regina B | First ImpressionsI really love the staff there. The two Sharon's are so kind, helpful this is my second time renting. The whole staff is great. Pleasant and friendly. Thank you so much I appreciate you all.
Rochelle C | First ImpressionsThe manager Sharon was always very kind and helpful always!! I had this unit since 2014 very happy with the safety and AC in the units!
SHARON F | Overall ExperienceVERY PROFESSIONAL AND ACCOMMODATING..
Bart F | Overall ExperienceGreat customer service.
Lance D | Overall ExperienceCheck out was easy and simple the rep eas beyond professional
Carolyn S | Overall ExperienceI will always come back to this storage when needed.
Chad C | Overall ExperienceSharon Flores Rodriguez is the best assistant manager there she should be bumped up to manager so that way she can get paid more. She has helped me out so much she was so great she has no idea how much I appreciate everything that she did and provided me with the best service the best service that I've ever had renting from U-Haul. Also with the storage and everything she helped me out so much. Last month was the worst that I've ever had and she was able to help me get through the whole thing without any hiccups without any issues. Thank you so much Sharon Flores Rodriguez I appreciate everything that you did to help me
Tyann S | Overall ExperienceThank you!!
Airica P | Overall ExperienceThe lady’s are the best. They really want to work with you all any they funny they kept it real
ileen l | Overall ExperienceFriendly and helpful staff.
Elizabeth B | First ImpressionsSHARON IS AMAZING! She really is awesome! U-HAUL YOU TRULY HAVE A GEM WITH HER! Thank you Sharon for being you!
Ellen I | First ImpressionsSharon was absolutely awesome, she knows her business very sharp at what she does.
Kim N | First ImpressionsIf we ever need that sirvice again, that will be the one that we will sellect! If you ever need music or a theme song for Uhaul please consider using uis. The Las Vegas Music Association. We produce
las v | Overall ExperienceHorrible Rental Experience
Joseph A | Overall ExperienceNice place to rent truck or storage unit
Kevin C | Overall ExperienceSharon was a great help. Very knowledgeable and a pleasure to work with.
Charles S | First ImpressionsEvery single thing was great.
CHARLES S | First ImpressionsGreat service from Sharon and her helpers. Well recommend
Joanne V | First ImpressionsBoth Sharons were super helpful and extremely nice.
LEANDRO P | Overall ExperienceSharon and Sharon were awesome. Really appreciate all these gals do. Makes life easier on stressful times with moving. thank you both.
Vivian L | First ImpressionsTall Sharon was incredibly conscientious and attentive, friendly and very competent. She deserves a raise.
douglas j | First ImpressionsHandy use of dolly carts, indoor air conditioning great in cool comfortable temperature
Cheryl S | Overall ExperienceThe crew, especially, Ms Sharon Rodriguez, gave awesome customer service over the last 15 months. From a truck return, to rental of several different sized storage units, to the closing of my account.
Myrtle D | Overall ExperienceGreat service. Excellent location for my needs. I would use them again when the need arises.
MONTE R | Overall ExperienceEveryone was so helpful and kind. I will recommend them to all my friends
ruth w | First ImpressionsVery Helpful !
rainbow d | First ImpressionsI LOVE SHARON THE MANAGER AND ALFONSO !!!!
LATOYA R | First Impressions👌👍👏🙌
Johnny A | Overall ExperienceGreat service
Melinda W | First Impressions***** star. EVERYONE was very nice, helpful, fun, knowledgeable and a true delight when i was there...like a dozen times. From purchasing over $250 in supplies to rental of 20 foot truck.
Cheryl S | First ImpressionsThank you for 3 to 4 years of storage
clifford m | Overall Experience👍🏽
Jacciah B | Overall ExperienceSharon Rodriguez was VERY helpful to me and my family needs. She didn't hesitate to handle any concerns with may have had. She should be rewarded for her consistency and awesome customer service.
Krystal O | Overall ExperienceSharon went about and beyond to help on her lunch break very respectful and helpful
Jeron R | First ImpressionsAlonzo was very friendly and helpful. I highly recommend this location.
Melinda T | First ImpressionsGREAT CUSTOMER SERVICE!! Sharon and Alonzo made our experience very smooth and we appreciate all of their help.
Daryl C | First Impressionsno comments.
Marion B | First ImpressionsStaff was very helpful and answered questions.
donald s | Overall ExperienceOffice staff always great... I sometimes wave as I drive by. ; )
Doris r | Overall ExperienceGreat friendly
julie r | First ImpressionsGood
JOHAN G | First ImpressionsI made phone reservation &rep was helpful & efficient. She quickly narrowed down my needs &provided options.I arrived late w/just 15 mins. to close & was concerned but they were quick & had no issues
Becky R | First ImpressionsBest Uhaul in vegas
marlon b | Overall ExperienceBoth Shannon's were very friendly. Their crew members are very friendly as well. I would definitely be a customer forever. I would also recommend this facility to all my friends and family.
Christina S | Overall ExperienceThey're doing a great job
al e | Overall ExperienceExcellent
Julie S | Overall ExperienceI appreciate the Sharons they are awesome people.
Tangerine B | Overall ExperienceStaff was more than just a little helpful in unload nightmare in getting us some help from outside. Thanks to Sharon’s recomendations it went better than expected.
Dennis F | ReservationI only have one issue. I was in need of storage space and there was a special for $20.00 but i wasn't qualified because I'm a resident
willena j | Overall ExperienceSHARON..was great!! All the staff are super friendly and helpful. I really appreicated everyone's courtesy towards me. I would DEFINITELY reccomend this facility ! One of the nicest staff in VEGAS
Michelle L | Overall ExperienceNone
Yesenia H | Overall ExperienceStorage was safe and secure. Never let any unauthorized access. I recommend this site to anyone.
Kenneth P | Overall ExperienceI had a great experience. Sharon was very nice and helpful. She even found a ride for me back to my hotel, which I considered "above and beyond the call of duty". I would definitely recommend.
Thomas O | ReservationI felt my stuff was save there
RUBY E | Overall ExperienceThis was an excellent experience with all aspects (management, move-in, move-out, accessibility, security, assistance, cleanliness). I highly recommend them and would definitely use them again.
Marie S | Overall ExperienceStaff were helpful & answered/explained our questions & concerns.
Estelita C | Overall ExperienceEveryone had been great
darren c | ReservationSharon was very helpful and friendly.
Anthony W | ReservationIt was nice and clean. And you employee Sharon Rodriguez was very nice and helpful to me and my family. We were stressed and her being nice and her encouraging words really helped me and family.
laura e | Overall ExperienceSharon was wonderful fantastic and terrific, we moved from California to Las Vegas and needed to store some of our property when we first moved in. Everyone was very helpful I've been very satisfied.
GARY L | Overall ExperienceSharon is fantastic. We just moved to Las Vegas from Cincinnati, Ohio, and she has been very helpful, She is a jewel.
Denise G | ReservationThe staff was great exception for Tommy who was always rudeall of the time. After he started yelling at me for requesting that he not talk to me in a disrespectful manner, I went when he was off!
PHYLLIS T | Overall ExperienceSharoni Rodriguez was very informative, professional and courteous.
Myrtle D | Overall ExperienceThis was the most exceptionally incredible experiences all around. Literally drove there after a nightmare with all my belongings and your facility and employee were a god send! So professional! Ty!!
Sean H | Overall ExperienceAll I can say is thanks for working with me to provide the size storage building I needed.
Anthony S | Overall ExperienceI really appreciated the staff here, they always were friendly and helped me out in any time of need. Both Ms. Sharon's were great!
TANESHA J | Overall ExperienceConvenient location
BRANDY B | Overall ExperienceThe staff at this location was AWESOME. No matter what type of problem I had or how bad my day was, they always found a way to turn my darkness into light. Need more locations like this one.
ZERLINE R | Overall ExperienceStafff was so nice and so professional, A+ for the team!
ronny l | Overall ExperienceOne of the staff was very rude and had a very bad attitude . I have a son with special needs and he was not treated with insult for looking a certain way.
SHELLEY O | Overall ExperienceLove your excellent service always willing to be helpful
Rhonda H | Overall ExperienceAppreciated the service!
wilbur n | Overall ExperienceThe staff and manager were rude and had poor professional skills.
julia f | Overall ExperienceThank you
Michelle M | Overall Experience