Our experience was wonderfulGary l. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at W Lake Mead Blvd
North Las Vegas, NV 89032
(Just East of Texas Station Casino on Lake Mead)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 3:00 pm
- 12/25/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for your help. I was grateful for your patience and service.Beatrice D. | First Impressions
Customer did not leave a comment.christopher W.
You keep raising the prices without warningBRIAN S. | First Impressions
Customer did not leave a comment.Kathleen F.
Customer did not leave a comment.ROBERT N. | First Impressions
Wonderful staff and very helpful with accommodating my needsmarcquez s. | First Impressions
Customer did not leave a comment.julie m. | Overall Experience
Never rented before! Management went above and beyond! Waited for me t/b out from work and made sure I was provided with with outmost service! Left very serious documents in the truck! They again waited for me even after hours to ensure I got it !Luis E.
The Customer service rep that assisted me was great. She was friendly and was able to get us set up right away. Would def go back to this locationMaria O.
Customer did not leave a comment.angelina c. | Overall Experience
The staff was always helpful to me. In all the years I had a storage with you. I would come back again if needed. Five stars 🌟 Ms Biglow ✨️SARAH B. | Overall Experience
I thought everything about it was fine. The price is comparable & when l asked how often the price goes up ( which at some places can be too often) l liked the answer l got. Debbie, the person who worked with me was very nice & informitable. All went well. ThanksPatricia S. | First Impressions
The drop off owners were very helpful. Thank you.shalatta l. | Overall Experience
Customer did not leave a comment.Micah W.
Customer did not leave a comment.Vivi L. | First Impressions
I will always come backnikia c. | Overall Experience
Customer did not leave a comment.Sha'Ravion C. | Overall Experience
The customer service was freindly and knowledgeable. I've always had a good experince at this location. I appreciate the phone call from Debbie about a family picture I left. ThanksGary T.
The staff member that checked us in was greatâ€¦ her personality was pleasant and professionalFelycia M.
Make sure employees are entering things into the computer correctly and giving them correct information when it comes to milage and prices for things.roxanne P.
Sharon and staff were great.Greg G. | Overall Experience
Sharon and her staff are amazing. I wish all other storages hired the same type of people.Karen A. | Overall Experience
Customer did not leave a comment.joann s. | First Impressions
Customer did not leave a comment.dana d. | First Impressions
Muy amable la persona que nos atendioInes N.
Customer did not leave a comment.rajeev S.
Customer did not leave a comment.Michael J.
I had a pretty weird experience with the lady running. She kept saying that I was other people like â€œoh you're renting a unit,â€ or â€œoh you're here to rent a truckâ€ after talking multiple times about renting a dolly. She also asked my number and called it right after entering into my paperwork as if I was lying to her and requested I give her THREE extra contacts to contact me regarding the dolly I rented. I've rented trucks from other locations and didn't go through this much hassle. I felt racially profiledAriana G.
The customer service desk, without asking consent, reached for the phone and began snapping photographs of me. The claim is that these photos are required to rent a vehicle at this specific location, 3083 W Lake Mead Blvd. I have a U-Haul account with upstanding payments. I have uploaded my photograph to the U-Haul portal. The customer service team still required my photo I.D. They then, without asking my consent, snapped photos front/back of my I.D., and then took photos of me sitting in the chair. I will never use this location again, and this is completely unprofessional and the methods of rental should be updated in my opinion.Kenneth W.
Customer did not leave a comment.LIZ D. | Overall Experience
Customer did not leave a comment.NATHAN B. | Overall Experience
The woman who helped us with pickup was amazing. Such a sweet lady and she felt bad cause it took a little longer than normal. I have rented a lot of Uhaul trucks but never received such wonderful service. Thank youTheresa C.
Great customer service and easy check-in and return.ISAAC B.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.Jermaine B. | Overall Experience
I ABSOLUTELY LOVE LOVE LOVE THE STAFF!!! ESPECIALLY, MS. SHARON!!! I AM SOOO GLAD I WALKED INTO UHAUL AT THAT LOCATION! (Lakemead/Simmons). MS. SHARON DEFINITELY CARES ABOUT THE PROPERTY AND THE CUSTOMERS!!! I FEEL WELCOMED, AND THAT MY PROPERTY WILL BE SAFE! THE PROPERTY IS ALSO VERY CLEAN! THANKS FOR CARING, AND BEING SOOO PROFESSIONAL!!!melissa t. | First Impressions
The truck was clean. No debris in the cab. The inside drivers side rear tire though appears to have missed many inspections and was shredded and looked like the retread had fallen off. For around town it was perfect. For any extended driving it would have been a safety issue. The inside staff were great. I'll be back soon. Thank you. ThomasThomas P.
Customer did not leave a comment.CORY P.
Truck windshield was dirty upon delivery.LIZ D. | First Impressions
The staff is wonderful, helpful, and truly customer service oriented.Carmen H. | First Impressions
Customer did not leave a comment.Angela T.
N/AFREDERICK MURPHY G.
Friendly staff, super clean facility. The manager of this location is especially attentive and observant. I'm incredibly happy with my experience with uhaul.RAYMOND G. | Overall Experience
Good helpSYLVESTER R.
Staff Super Friendly.jennifer b. | First Impressions
The service and staff where very excellent and i will come back again and recommend a friend to thank you guys for the great serviceCAlvin s. | Overall Experience
Staff was always a helpful and friendlyVickie B. | Overall Experience
Customer did not leave a comment.Tonique C. | Overall Experience
Customer did not leave a comment.botney c. | First Impressions
Customer did not leave a comment.Carolyn C.
Customer did not leave a comment.Melvin M. | Overall Experience
Customer did not leave a comment.wendy W.
Customer did not leave a comment.Kevin A.
Customer did not leave a comment.KIMBERLEE E. | Overall Experience
Customer did not leave a comment.Raquel N. | Online Move In
Every time I went to my storage someone came out from the office. That was annoying but other than that it was okChristal S. | Overall Experience
Customer did not leave a comment.Beverly S. | First Impressions
Customer did not leave a comment.tautiana t. | Overall Experience
When bookikng a truck for a long one-way move check to make sure they are ok with not having cruise control in the vehicle. We were surprised that there was no cruise control.Theresa B.
No commentFREDERICK MURPHY G.
Customer did not leave a comment.Ronald M.
I got charged for gas and there was less gas in the U-Haul when I got it. But it's all good i'll continue to go to my normal location I only went to this location because it was the only one availableTeanna S.
Thank you for making the process fast and easy, my move was less stressful because of it. Great friendly service at this location.Angel C.
Customer did not leave a comment.Tiffany M.
Everything is goodMICHAEL S.
This location is always clean and everyone is polite and friendly.Cherie N.
Fast and friendlymayola C.
The ladies are so nice. There service is wonderful.Shannon E.
Customer did not leave a comment.FRANKIE J. | Overall Experience
The people are wonderful, and we will miss Sharon a bunch.DAVID WAYNE S. | Overall Experience
Everything went very smooth.Gerald J.
A pleasant and easy experience.Mayra C.
Thank you for being there to helphelen n. | First Impressions
The storage was clean and convenient. The staff was kind and helpful they were amazing and they did a great job keeping us abreast on what's going on around the property.Regina H. | Overall Experience
Customer did not leave a comment.Ennis Y. | Overall Experience
Customer did not leave a comment.Beverly E.
Sharon was a great help! I wish I can say the same thing for the movers.Gerald R. | First Impressions
Customer did not leave a comment.Carey R.
Manager very rude and doesn't really want our business even though we rent a van every weekKathleen K.
Very helpful when getting to our destination. Enjoy our ride in the truck. Comfortable. Thank you for your employees was very knowledgeable about their equipment and was very friendly.Gary l. | First Impressions
This locations team took customer service to a new level. Their consideration for botched plans proved that U-HAUL provides stellar staff and customer service. I personally called this location to thank them again for helping me out. All the best, KWKeith W.
Customer did not leave a comment.Vickie B. | First Impressions
They are always very helpful, honest and respond quickly.Verilynn L.
Customer did not leave a comment.Melvin S. | Overall Experience
Customer did not leave a comment.Lawrence W. | Online Move In
Customer did not leave a comment.Melvin M. | First Impressions
Very friendly as well as professionalterry L. | Overall Experience
Customer did not leave a comment.Alicia B. | Overall Experience
Customer did not leave a comment.LEVENRAL C. | First Impressions
Staff is always friendly and available. Thank you!MAYRA C. | Overall Experience
I love uhaulMonica Z. | First Impressions
Customer did not leave a comment.Glenn T.
Great customer service by the manager Sharon. I know there are two, but there was only one that I ever interacted with.Aaron B. | Overall Experience
Customer did not leave a comment.Kianna Y.
My only complaint is I reserved a 10x18 however that was not available when I arrived. Ended up with a 19x10 and a 5x8.Helen W. | First Impressions
Great customer serviceivan L.
Customer did not leave a comment.Jose B. | Online Move In
Early morning. Made it Happen. Using this location soon. AwesomeRonald M.
Customer did not leave a comment.TATIANA N. | First Impressions
The staff made the experience painless.kenneth r. | First Impressions
Sharon I believe is her name was amazing and really worked with me on accommodating my needs with my work schedule. 5 stars!Christina D.
As usual I was going to only store my items for a little while,yet I stayed much longer than I expected. I am very satisfied with u haul storage on lake Mead at Simon's.Thanks again for taking care of me and my stuffTimothy T. | Overall Experience
Customer did not leave a comment.Cherie N. | Overall Experience
Customer did not leave a comment.Phyllis M. | First Impressions
Customer did not leave a comment.Latasha M.
The staff is amazing, everyone was very helpful and professional.TERRY DEAN J. | Overall Experience
Very nice place to rent fromLatonya w. | Overall Experience
Customer did not leave a comment.Charlene T.
Customer did not leave a comment.Valerie V.
Customer did not leave a comment.CHERYL J.
Sharon Smith and the staff were simply wonderful. They were always fast with an answer to questions and helped me with getting items that would be helpful with storage. Their knowledge and professionalism made my experience one of the best I have ever had.BRITNEY J. | Overall Experience
I had so many issues with other locations especially Uhaul off Fremont St. as they were supposed to have a cargo van rental saved for me. Called it in and confirmed but when I showed up (on-time) they said rentals were double-booked and mine was nowhere to be found. I received the $50 rental guarantee but $50 is nothing to replace the inconvenience and time lost waiting for this mistake while in-line and being late to work. The $50 credit didn't even last when I had to Uber across town to 2 separate locations which the other still didn't have a van, finally a 3rd spot was found 2 hours later with Uber transportation costing over $60! I'm a retail business owner/ repeat vehicle renter and need a box truck every few months. I decided to try a new location off Lake Mead, this one I give major appreciation to Sharon R. as she helped me with my exact equipment I needed just under 10 minutes! I was very impressed with this service I already booked another van rental as well as rented out a storage unit. I've made this officially my go to location and recently upgraded my storage locker to their biggest one 10'x30'! They see so much they already remember my name! I feel very comfortable here and see my business being long term with the majority of their moving & storage needs. Thanks again Sharon R.!charles M.
Thank you very much! God blesshosvaldo s. | Overall Experience
Sharon was so helpful and so sweet..can't get better than her..Irene C.
Thank you for all the help. You rock!ruth r. | First Impressions
Customer did not leave a comment.Carrie R. | First Impressions
Nothing they are very nice, equipment always clean and they are quick to get you in and out.Kathleen K.
Used storage almost two years had no problems at all. Great office staff!! Will use again if needed.Annette L. | Overall Experience
Explain to the next customer that there is no extra miles given to local only out-of-state miles coverage a percentage.Tamara B.
Love everything about this location and Sharon Rodriguez was amazing. She was pleasant and helpful.tammy S.
The employees and manager on site was wonderful very friendly and very helpful the best I’ve seen and I’ve been using U-HAUL storage for a while nowTracy B. | First Impressions
Great customer service. Kudos to the manager for stepping up and understanding my situation and resolving the issue at hand!SHERRY S.
Customer did not leave a comment.Derrick R. | First Impressions
Sharon was great,wonderful customer service,prompt serviceDerrick R.
No complaints, never had a problem at this facilityErnesto R. | Overall Experience
Extremely helpful and courteous. Booking online is so fast and convenient.Alex W.
Customer did not leave a comment.howard c. | Overall Experience
Customer did not leave a comment.Robin A.
The Manager (Sharon), is very professional in every way. I am very pleased with everything and have no complaints what-so-ever. It's been a pleasure. Thanks.joseph c. | Overall Experience
Nothing. It worked out great and employee was extremely helpful and friendly.Kathleen K.
Sharon is great I just moved here and she literally made my experience really welcome. I worked with Matt today as well and he was also really great!Lorrie G.
Customer did not leave a comment.Christal S. | First Impressions
Customer did not leave a comment.James W.
Second time renting a vehicle from this location. Friendly staff.DIETER S.
The office staff was phenomenal.Jane C. | Overall Experience
It's great dealing directly with the branch, so helpful, and booking directly with the account online. No more hassles of waiting on the phone.Mike A.
Prices are stupid high.. in a time when most are struggling the worst thing is everything increasingly going up. But overall the staff was AWESOME!Tracie S.
Thank you to both the Sharron's for your amazing service !! Definitely recommend this location !leona V.
Except CashFlorance hall K.
The agent who assisted me went out of her way. I will recommend this I-haul to others . I am a Realtor who helps folks find Rental homes along with being a Buyers Agent. Thank youWALTER WILLIAM F.
Keep your word with reservations..Had to go to different locations to pick up the damn truck you promised.,.MICKEL ANDY P.
I RECOMMEND THIS LOCATION TO ANYONE AND EVERYONE WHO NEED A UHAUL TRUCK SUPER FRIENDLY AND DOWN TO EARTH NOT TO MENTION â€œSHARON FLORES RODRIGUEZâ€ DOPEST CUSTOMER SERVICE EVER!!!!! 💯💯faye S.
Customer did not leave a comment.Saeed M. | Overall Experience
Customer did not leave a comment.frank m. | Overall Experience
We were on a wait list. When a unit became available, we were able to do the whole transaction over the phone. Easy Peasy! Definitely worth the wait.RoseAnn P. | First Impressions
Customer did not leave a comment.CHERYL J.
Excellent customer service.James D.
The lady that took care of me was knowledgeable and helpful showing me where to go helping me find unit. Thankslorrie a. | First Impressions
The truck smelled like cigarettes...Bryan S.
Customer did not leave a comment.Alisha G.
Sharon and her staff are a blessing to know. They are very helpful and full of resources. I tell everyone I know who needs a storage to go to them. I give them 1,000 stars.CLEO M. | Overall Experience
Please let your customers know that if they return after hours/online they'll need to take and upload pictures before locking up the vehicle and dropping the keys in the box. This was not explained to us prior. Fortunately the clerk was very understanding and we were able to conclude our transaction.Rose Ann P.
Great job!Kylie Z. | First Impressions
Pleasant experience .quick process. Courteous owner/staff.DURRAN DARRELL S.
Customer did not leave a comment.Sally L. | Overall Experience
the person the help me with rental change he was very helpful he needs a riseRodrigo G.
Customer did not leave a comment.ROBERTO C.
Very Nice and helpful StaffJoann S. | Overall Experience
Customer did not leave a comment.ANTHONY A. | First Impressions
Customer did not leave a comment.Farrell W. | Overall Experience
Customer did not leave a comment.Freddie Jr h. | Overall Experience
Service was great quick servicerobert B.
Customer did not leave a comment.Doris W.
The staff are friendly and the facilities are clean.marylouise o. | First Impressions
Customer did not leave a comment.Brenda B. | Overall Experience
Alonzo was very helpful, had a positive attitude. Was patient and he represents your company very well. He deserves accolades.Vicki B. | First Impressions
Customer did not leave a comment.HOLLY S. | Overall Experience
Sharon Garcia was the best thing they could have happened to me. I love this woman so much. She is a wonderful employee for U-Haul don't ever let her go. I have found kindness in this world because of her thank you U-Haul.Levena M. | Overall Experience
Great jobAlfred R. | Overall Experience
It's very clean and well maintainedCherie N.
This is the Go-To U-Haul location for the greater Las Vegas area! I had the best customer service experience with Sharon Rodriguez, Steve and the owner, Sharon Smith. A stressful move was complicated with a check engine light that came on in the U-Haul van, but this amazing team at W Lake Mead in N. Las Vegas went above & beyond to rectify everything. Yes, they're 10 miles away from the strip, but the level of professionalism, the courtesy and hassle-free interaction with all of them is absolutely well worth the trip. I couldn't have asked for a better experience with them and I'm grateful that I selected them as my U-Haul provider!!! Great job Sharon!SHAUN B.
Sharon is the best employee you have in the nation! Promote her right away!James C. | Overall Experience
The door was clearly broken, the cable on one side was off it's track. This caused numerous issues in opening the door during the course of my rental. There were no other trucks available at this location.Daniel K.
My storage unit was broken into 4hrs later after I left and about $5,000 worth of my valuables was stolen and they got into my bank account to me it was a slap in my face to put my stuff In STORAGE were your belongings suppose too be safebrenda t. | Overall Experience
Sharon and Sharon were amazing. They were so helpful and nice. I would definitely recommend to anyone needed to utilize the services offered to use this location.dallas c. | Overall Experience
There is no improvement, these ladies and the office has been absolutely exceptionally perfect each and every time I have time and I have been dealing with them for 3 years. I am absolutely satisfied with the service of each and every member of staff at this location.Tonya E.
Customer did not leave a comment.Darchelle C.
Customer did not leave a comment.LINDA K. | First Impressions
Accident serviceTHEADORE R.
Muchas gracias Sharonhosvaldo s. | First Impressions
Customer did not leave a comment.Shalondria G.
just satisfied with pick up and drop off. thank you!ian M.
The facility on West Lake Mead was extraordinarily clean, the personnel exceptionally friendly and helpful. I could not have found a better place to unload my truck, Sharon was polite, caring and concerned that I understood everything you should be proud of this location and make sure all of your rentals take advantage of this exceptional locationRichard J. | First Impressions
Customer did not leave a comment.Ronald J.
Sharon has Superior Customer Service.Hope F. | First Impressions
You greasy scumbags, charged me $26 days after I already paid my $66 dollar bill. I will be reporting you and telling everyone about your shady tactics and actions, make no mistake this isn't over.Andrew G.
Great jobAlfred R. | First Impressions
Customer did not leave a comment.Gerry K. | Overall Experience
Customer did not leave a comment.rosie h. | Overall Experience
Excellent service ...Christopher R.
Customer did not leave a comment.Donna C. | Overall Experience
Customer did not leave a comment.Jon S. | First Impressions
Awesome customer service from Sharon the GM 100% professional in all aspects of the rental process Thank You so much Sincerely Ricardo ZamudioRicardo Z.
The owner was friendly and explained everything very well. Great run business.GONZALO C.
Customer did not leave a comment.tashawonna m. | Overall Experience
Customer did not leave a comment.Arsalan R.
Great feeling and customer friendly.hilton r. | First Impressions
Never had an issue and Sharon was a blessing when I needed help. Thank you!!judy c. | Overall Experience
Customer did not leave a comment.ROLANDO DERRITT B. | First Impressions