Customer Reviews for U-Haul Moving & Storage at W W White

3,308 reviews

4502 Rigsby Ave   San Antonio, TX 78222
(@ S Ww White Rd)

(210) 333-3131

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(210) 333-3131

4502 Rigsby Ave
San Antonio, TX 78222
(@ S Ww White Rd)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service and very friendly staff.

Richard C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ileana B. 
Rating:
5.0

The service was exceptional and the manager was really helpful.

Lacarlton S. 
Rating:
5.0

This location has be best tr to make my U-Haul needs possible Would not go anywhere where else Come see Troy and his amazing team

Mary C. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey C. 
Rating:
5.0

We were welcomed with a smile and the agent was very helpful with our needs.

Remethia L. 
Rating:
5.0

Customer did not leave a comment.

Betty C. 
Rating:
2.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Troy R. 
Rating:
5.0

My vehicle was ready no wait time. Kind and courteous personnel. No complaints.

JIMMIE M. 
Rating:
5.0

Good Evening: Everything is just Great , Please don't change anything. Everything is easy.Thank You

Steve S. 
Rating:
3.0

Customer did not leave a comment.

Travis W. 
Rating:
5.0

I really appreciate your courtesy and professionalism. Thank you for the words of encouragement. We can do all things through Christ who strsngten us. Have an Awesome Thanksgiving

Mary Jane R. 
Rating:
4.0

Customer did not leave a comment.

TONY O. 
Rating:
5.0

Great service

hector G. 
Rating:
5.0

Customer did not leave a comment.

Dwight M. 
Rating:
5.0

Everything in great working order, the General manager Troy, and his employees are giving me the best customer service I've received from any other uhaul store. They need to be recognized for their polite, professional, and respectful customer service they provide.

MARK S. 
Rating:
3.0

Explain vehicle functions real quick before I leave the lot. Truck was half worn out engine wise. I kept my speed at 60

LAURO C. 
Rating:
5.0

Install a light bult in the back

daviel C. 
Rating:
5.0

Friendly and courteous staff

Juan D. 
Rating:
5.0

Customer did not leave a comment.

Rosalinda B. 
Rating:
5.0

nothing. the uhaul store was conveniently there for me when i needed a truck at an unexpected time and I got it at a reasonable price.

Brenda S. 
Rating:
5.0

friendly staff.

andrew H. 
Rating:
5.0

The guys at the counter were very professional and very courteous would rent there again if I needed to for sure

rene G. 
Rating:
5.0

This location & Its management it's absolutely the best in San Antonio I highly recommend you to get yur uhaul need here Troy and staff work hard to help yu

Mary C. 
Rating:
5.0

The gentleman that set up the rental paperwork also came outside, hooked up the trailer, gave us me a tutorial on usage of the trailer and checked all lights before I left.

michael M. 
Rating:
5.0

Not much my 3 times renting from the Rigsby location has great and friendly staff 😀

Rose L. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

I have no complaints there were a guys there to assist us. We were in and out in no time.

silvia W. 
Rating:
5.0

Be a little more conservative when choosing a General Manager. The general manager basically treated me like I was getting in his way about asking a question but the employees at this location was so awesome that I am willing to write this issue off as a fluke.

Malcom B. 
Rating:
5.0

Customer did not leave a comment.

Marty K. 
Rating:
5.0

Darrell Johnson was very helpful and knowledgeable need more representatives like him he deserves a raise.

Shakila C. 
Rating:
3.0

Customer did not leave a comment.

Alexis G. 
Rating:
5.0

The Rigsby location is the best. Troy & Theory always make my experience there smooth and quick while up early and keeping spirits high.

Sydney B. 
Rating:
5.0

Customer did not leave a comment.

juan R. 
Rating:
5.0

Great customer service!. Very friendly and courteous staff.

Richard C. 
Rating:
2.0

Most of all, explain concerns when truck in towing mode. Was told nothing would affect truck. I felt transmission was on way out but when I called in advised to remove the truck worke well

rebecca R. 
Rating:
5.0

Customer did not leave a comment.

ADRON C. 
Rating:
5.0

Very attentive, helpful and friendly.

JONATHAN M. 
Rating:
5.0

Always professional and great customer service.

ANGEL A. 
Rating:
5.0

Customer did not leave a comment.

Monique V. 
Rating:
5.0

Customer did not leave a comment.

Monique V. 
Rating:
5.0

N/A

Christopher M. 
Rating:
5.0

Great, friendly and efficient customer service, especially at the initial rental.

GEORGE QUINTERO M. 
Rating:
1.0

As soon as I returned the equipment I never got a confirmation number or a receipt. They charged me more money eve tough I went over some miles. I insisted for a confirmation but the representative said everything was good. Came to find out later he charged me more money without giving me a receipt. I asked several times but I never got a legit receipt from them.

ISAAC S. 
Rating:
3.0

Customer did not leave a comment.

Diashan T. 
Rating:
5.0

Find another employee just as professional and organized as the two individuals working that morning. They were honestly a wonderful experience to watch. With phones ringing and more than one at the desk ...nobody was ignored.

leo M. 
Rating:
1.0

Have good customer service. Owner was very rude.Don't rent from this uhaul

Oziel V. 
Rating:
5.0

Customer did not leave a comment.

RHAZUL R. 
Rating:
1.0

I had a blow out on the driver side rear tire, took over 2hrs to get someone out to replace it.

Carlos M. 
Rating:
5.0

The staff is very professional and helpful.

sharonda S. 
Rating:
5.0

I loved how accommodating the workers were. They were always very friendly and hlepful!

Alex W.  |  Overall Experience 
Rating:
5.0

Absolutely the best place to go when yu need a uhaul Manager & Staff on point with customer service super polite and respectful

Mary C. 
Rating:
5.0

Customer did not leave a comment.

Jonalee S. 
Rating:
5.0

Everything was easy and will understand. Thank you very much.

linda D. 
Rating:
5.0

Good Evening. Everything was Great and Thank You for being Open.Your Customer Care Team is Very Professional. Thank You

Steven S. 
Rating:
5.0

Everyone was professional and kind. Very good experience

Jerry F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline V. 
Rating:
5.0

Great customer service

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

GREGORIO L. 
Rating:
5.0

Great customer service

javier B. 
Rating:
5.0

Customer did not leave a comment.

Jeannie L. 
Rating:
5.0

Customer did not leave a comment.

Maurice M. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
2.0

Have at least 1/4 a tank of gas and the dolly's that I reserved. No equipment that I requested was there and overall vibe was awful.

Juan F. 
Rating:
5.0

I would like a partial refund because the air conditioner in the U-Haul was not working

juan R. 
Rating:
1.0

I'm going to have to have to dispute this charge with my bank, U haul is terrible with not telling us what they will charge you. I was Fasely charged twice with this company twice!!! And was never refunded. Never recommending or using U haul again

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE W. 
Rating:
5.0

This location right here is de best I've had Always making customer service a priority Thank yu Troy & yur team for all yu do for me Excellent service & customer care

Mary C. 
Rating:
4.0

I originally booked a location closer to my residence. Uhaul customer service called me the next day to rebook the rental at a different location due to the supplies I requested. The customer service agent booked the rental use for 4 hours instead of the 24 hour policy (I found out when I picked up the rental). The new location did not have all the supplies I needed and I was not allowed to keep the uhaul for 24 hours. The customer service agents at the Rigsby location was professional and had good communication. I really appreciated that during a stressful time of moving.

Brianna Y. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Nothing keep up the good service

Hector G. 
Rating:
1.0

Unprofessional treatment from the two guys working. I ordered an Appliance dolly with my reservation, called 2 hours before my rental pick to verify. And when I got there they did not have it. Not renting from this location again!

Karen G. 
Rating:
5.0

Customer did not leave a comment.

Dawnmosha W. 
Rating:
1.0

Suspension/shocks need to be addressed as soon as possible. Even slow to moderate speeds felt unsafe and uncomfortable during the drive. One of the light not working which should not give to customers as driving car.

Chifai H. 
Rating:
5.0

Customer did not leave a comment.

LaDonna C. 
Rating:
3.0

The UHaul Rep. was very nice and cordial, but forgot to put the Utility Dolly in the truck. It was really frustrating because I had at least 100 boxes to load into the truck and deliver them to my new home. I had to go look for another dealer and get the dolly. Luckily I found one that was only about 5 miles from where I was.

gasper C. 
Rating:
4.0

Was able to get in and out.

Brian D. 
Rating:
5.0

Awesome service

Jose S. 
Rating:
5.0

Agents were helpful and polite. I couldn't have asked for a better experience!

Manuel G. 
Rating:
1.0

messaged the location on the date of return that the tires were flat and the truck was running funny dying and stalling out. I had also inquired about the free month of storage with no response.No response so I parked the truck in front of location I was at full of my possession s waiting for someone to call or respond toy reach out. Then the other day the truck was gone and could not get a response from U-Haul on whether they had retrieved the truck. My possessions we're still in the truck and I cannot find where the truck was so I. Messaged U-Haul and infoed that the truck was possibly stolen and still have not received any communication from U-Haul. If you have my truck I need to know where to retrieve my belongings!!!

Melissa M. 
Rating:
5.0

Have Enrique and all professional and courteous staff help as they always do! Thank you to Enrique from Move It storage & uhaul as well, they helped me move so graciously. Thank you so much! I will be a permanent customer; at Move It Storage & they do UHaul store # 2545. Melisa-

melisa E. 
Rating:
5.0

All was good

Daniel C. 
Rating:
5.0

ALWAYS THE BEST CUSTOMER SERVIVE I COULD ASK FOR FROM THIS TEAM..

roberto C. 
Rating:
5.0

The team was very hopeful and pleasant

Krystal S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Srimayi S. 
Rating:
5.0

Customer did not leave a comment.

alan c.  |  Overall Experience 
Rating:
5.0

Great customer service

Brenda P. 
Rating:
5.0

Customer did not leave a comment.

IRIS A. 
Rating:
3.0

The truck I was assigned was in bad shape. It had lots of damage, was dirty, and the transmission sounded like it wasn't struggling.

Jorge O. 
Rating:
5.0

Rented a 26'ft van n it had “poop” inside the cargo hold guess someone didn't clean it

ANDREW R. 
Rating:
3.0

Got there to pickup our trailer at 8. Had to wait 30 min or so for them to bring a wire to hook up the trailer to the truck. We would have liked to have left by 8, but we ended up leaving the u haul facility, close to 9.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Gilbert B. 
Rating:
5.0

The worker was very helpful very sweet I wish I had gotten her name but her customer service was excellent I believe if this is correct on the receipt her name is thiery hayneswroth

stephanie T. 
Rating:
4.0

Customer did not leave a comment.

Annette H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joanne H. 
Rating:
3.0

Need to fix truck rental. The one I rent doesn't run very well.

Luis R. 
Rating:
1.0

Store opened late, 24/7 share did not send me code to get key, had to call and code did not work. Store opened 30 min late and I had to get my own truck. Store did not have equipment I reserved. Employee was short and unapologetic for opening late. Had to pay movers another hour. Because of uhaul

Pedro M. 
Rating:
5.0

Good customer service. The truck had some issues. A front light was off and some mayor dents. Clean though.

Nicholas E. 
Rating:
5.0

We had excellent customer service!!!

VALERIE S. 
Rating:
5.0

Customer did not leave a comment.

Brianna L.  |  Online Move In 
Rating:
5.0

Guys were very polite.

Isabel E. 
Rating:
5.0

Clear signs to return/drop off location, bright lights and easy access.

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

Melissa T. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Holly P. 
Rating:
5.0

The gentleman that attended me was very nice friendly and kind and showed me how to work the lock how to lock my storage. And tell me everything I needed to know I would so recommend this facility to anybody the gentleman was very friendly friendly

susan g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa R.  |  First Impressions 
Rating:
1.0

I pray I never have to use this U-Haul again

BARBARA G.  |  Overall Experience 
Rating:
5.0

The guys this location was very helpful, friendly ,and mannerable they very good and knowledgeable about moving and storage and also packing I'm very happy with the experience. My family member also has two storage units at this location and is very happy with all the services Thank you so much

Donnie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason H.  |  First Impressions 
Rating:
5.0

Very friendly staff.

laverne j.  |  Overall Experience 
Rating:
5.0

Quick move in quick move out staff was professional I appreciate yall

gilbert a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marva S.  |  Overall Experience 
Rating:
5.0

Outstanding service!

Simona F.  |  First Impressions 
Rating:
5.0

Thank you so much! Everything was perfect!

Sergiy M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marva S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMINE M.  |  First Impressions 
Rating:
5.0

THE STAFF WAS OVER ALL FRIENDLY AND KIND AND VERY HELPFULL

ELIZABETH D.  |  Overall Experience 
Rating:
5.0

My interactions with the staff in person and over the phone has always been friendly, helpful and professional, especially with Troy. My experiences have been positive.

WANDA D.  |  First Impressions 
Rating:
5.0

Helps when u been a member and when my times got hard they worked with me as long as I was show effort!!

Joshua E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary W.  |  Overall Experience 
Rating:
5.0

Gerald is always helping. Great service! Wouldn’t go anywhere else.

DELILAH G.  |  Overall Experience 
Rating:
5.0

get some dollies

Curliss W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALISA S.  |  First Impressions 
Rating:
5.0

This was the best group of staff members, who went above and beyond too help their customers. Great team work. Knowable about the services they provide and always doing it with a happy smile. Great customer service. I felt like I was family during my difficult times, but they make me feel welcome each and every time.

LINDA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

APRIL W.  |  Overall Experience 
Rating:
5.0

THE GENTLEMAN WORKING AT NIGHT AND THE ONES IN THE MORNING WERE SO RESPECTFUL AND POLITE

ELIZABETH D.  |  First Impressions 
Rating:
5.0

It would be nice if the entrance for storage was 24hrs

Melanie S.  |  Overall Experience 
Rating:
5.0

Very helpful staff, great prices and over all excellent costumer service !

DELILAH G.  |  First Impressions 
Rating:
5.0

Diamond Smith was a good customer service representative

Marva S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lowane M.  |  First Impressions 
Rating:
3.0

I fixed your radio and kept every part of the u-haul clean fregranc and all how am I being billed 600 gas was the only issue if anything.

BRIDGETT A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GEORGE KELLY L.  |  Overall Experience 
Rating:
2.0

I have some serious complaints about some aspects of service during the end of my contract. I would appreciate a call from senior management at your convenience. Thanks, Respectfully, Brian Ayers

brian a.  |  Overall Experience 
Rating:
5.0

Thank you my storage was very clean and when i check out it was very clean also your staff was awesome Be Bless And Stay Safe

VANESSA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles M.  |  First Impressions 
Rating:
5.0

It was very expensive but the service was excellent.

VANESSA M.  |  First Impressions 
Rating:
2.0

My experience with the manager was always great but he could not be there during all times of operation. Several other members of the staff were surly and basically lazy. Our storage unit was discovered unlocked in June. Items such as an appliance dolly, 2 step ladder, etc were found missing upon move out. The large vanbody storage units are susceptible to break-ins due to their separate location. There is no fence or gate to protect tenants storage units.

Clifton C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalind T.  |  Overall Experience 
Rating:
2.0

ROACHES EVERYWHERE…I got this unit cause it was supposed be climate control…mind you it’s like plywood between each unit RAT poison Was already in the unit…will be moving my stuff ASAP….if you have nice things or don’t want rat or roaches all over your stuff go somewhere else

MARISA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

agustin r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Becky P.  |  Overall Experience 
Rating:
5.0

This staff understands customer service! Extremely accommodating!

RODNEY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dvantenea M.  |  First Impressions 
Rating:
5.0

Thanks to GM troy was a hole lot helpful & glad to have his help and very much appreciate all he did for us .. I give him 5 👍👍👍👍👍

Lashera G.  |  Overall Experience 
Rating:
5.0

I have been renting trailer s and storage from this location mangers and staff are very helpful

Daniel S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALAN MICHEL F.  |  Overall Experience 
Rating:
5.0

Hands down Troy & his team are the best!! I highly recommend this location.

Valerie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL H.  |  First Impressions 
Rating:
5.0

Troy Hardy was always kind, friendly, and helpful. He was always on the job when I went in to make a payment. God bless you!!

Sylvia C.  |  Overall Experience 
Rating:
2.0

Had to call them 4 times to tell them I had moved out of my unit an they still sending me bills for it and the roof leaked

JUSTIN H.  |  Overall Experience 
Rating:
5.0

Troy was very professional and helpful. I recommend this facility because of the excellent customer service I received here from Troy and his staff. Thank you

Elida C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimbra F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon l.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

herbert k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

herbert k.  |  First Impressions 
Rating:
5.0

Ran into a financial bind and fell behind on my account the staff was amazing they worked with me and I was able to keep my items thank god I can’t remember names well but everyone I dealt with were very nice and I appreciate everything

CAROLYN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose M.  |  First Impressions 
Rating:
5.0

excellent service excellent service hours. just a little advice they need bilingual staff who speak Spanish thanks for your service

ALAN MICHEL F.  |  First Impressions 
Rating:
5.0

You guys were great thank you

Kassandra O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlese H.  |  Overall Experience 
Rating:
5.0

Mark was very helpful and listened to all my needs a great employee

lucila r.  |  First Impressions 
Rating:
1.0

You all go months almost years without contacting me, and I was on a payment plan with someone and I was going to pay like 100 to remove my things but I was told I have to pay the full balance. I don’t even know if my belongings are still there so if I lost all of my things and the agreement wasn’t honored I won’t do a thing for Uhaul or do business with y’all again. Horrible, greedy company!

Jacqui H.  |  Overall Experience 
Rating:
3.0

Online this site status that you can have access to your belongings 24 hrs a day. Upon getting storage I was informed differently and have to reach out to office to remove their lock before I can access my belongings

Sulema R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kathy Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry G.  |  First Impressions 
Rating:
5.0

Troy is very helpful and the best

tenesha f.  |  Overall Experience 
Rating:
5.0

I would recommend friends and family to this facility. Very accommodating, easy access, service was great, thanks for all you do.

ALEXIS S.  |  Overall Experience 
Rating:
5.0

Staff were very helpful and professional.

brian a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmela V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John J.  |  Overall Experience 
Rating:
5.0

Great Service.

Marlese H.  |  First Impressions 
Rating:
5.0

The manager and staff was very helpful

linda r.  |  Overall Experience 
Rating:
5.0

Thank You

CLINT G.  |  Reservation 
Rating:
3.0

Although I marked yes to the questions my experience with waiting in line to be service was always a challenge. (Clerk) Brandon Hastings was very polite and helpful with closeout.

Debra S.  |  Overall Experience 
Rating:
5.0

Excellent service from both locations in Columbus, Ga and San Antonio, Tx. Had a great experience with the choice I made to use U-Haul for my relocation needs. Grateful for the courtesy.

SHARLENE c.  |  Overall Experience 
Rating:
5.0

rear doors facing ww white rd need to be more secure

Yesenia F.  |  Overall Experience 
No reviews have been submitted for this location.

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