Customer Reviews for U-Haul Moving & Storage at W W White

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at W W White

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DANIEL G.
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I went to rent a truck for a day and they did not inform till I went to pick it up that it had to be returned by 5 pm. I needed it for an entire day and the expectation was not made until I was initially charged that it had to be returned by 5 pm when I could only pick it up starting at 11am. At that stage all rental places had rented out similar vehicles and no others were available . To have to pay for an extra day when it was returned that night and it was rented out the very next morning hardly seems fair. Also, when attempting to drop the truck off after hours the drop boxes were vandalized. To prevent the truck from being stolen I returned the keys the next day at open ( at that point a thank you would of been nice) I was told there was a drop box around the back which was not described on the website as it stated they are at the front entrance. I walked the grounds and never found the other mystery drop box in daylight hours. My truck was very clean and performed as expected. I would not recommend for but would not recommend against I would just make a friend aware of the lack of disclosures given at a point in which you lack alternatives. This experience would not necessarily stop me from renting again knowing all the hidden requirements now. However those expectations should be established on initial conversation and not at a point of no return. A competitor initially seemed more expensive but after getting charged the extra day it would of been less expensive to utilize them. Setting proper expectations upfront would of gone a long way instead of a resulting bad experience.

RICHARD L.
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Make sure you have the equipment there when it has been reserved days in advance.

Sylvia C. | Overall Experience |
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Troy Hardy was always kind, friendly, and helpful. He was always on the job when I went in to make a payment. God bless you!!

WILMA S.
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Customer did not leave a comment.

KATHRYN L.
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Hey this your girl Kathryn giving another shout out about The Best U,-Haul in San Antonio Texas if you want a good truck and good customers service head on over to 4502 Rigsby Dr San Antonio Texas 78222 I guarantee you won't regret it and I guarantee you will always go back I been back and will go again Tell your family and friends.God Bless you.

JUSTIN H. | Overall Experience |
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Had to call them 4 times to tell them I had moved out of my unit an they still sending me bills for it and the roof leaked

JOANNE C.
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Excellent customer service. Staff was friendly and courteous and very helpful and informative.

Samantha R.
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Customer did not leave a comment.

Lena G.
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Customer did not leave a comment.

vincent R.
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Super helpful people on both ends!

Patrick L.
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Neighborhood oriented. Good place.

JACOB L.
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You need to maintain your trucks . The truck shook horribly the whole drive.

BOYD C.
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everything was done in a professional manner , we will be back to rent trucks again, thanks

JACQUELYN A.
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Nothing....I recieved excellet service. After i had to extend my rental. Secind time ive ysed this location, and they are wonderful here...keep up the good work guys!

Kim P.
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Very nice and informative reps at your location. You have a good team there.

BRUCE T.
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Once again the staff knocked it out of the park these guys are awesome

JOHN H.
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Got my rental hooked up within 15 minutes. Fast , Friendly group

MICKENDRA B.
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Customer did not leave a comment.

TINA W.
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Customer did not leave a comment.

JOSE B.
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Customer did not leave a comment.

SARAH A.
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Staff was very friendly and helpful.

JANICE F.
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Excellent customer service!

JUAN V.
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Location is very small and is visited by many people. Parking is very difficult and the flow of traffic is almost hazardous. If one is not careful, the tight spaces because of equipment everywhere and the few parking spaces for the many cars can go can cause an accident. In addition, I had a very bad experience because I went in personally, 2days before my move, to inquire whether my vehicle would be able to pull a trailer, or if I needed a pickup. The individual who helped me and took my first reservation told me my car would be able to pull a trailer l. I did ask if I needed specific equipment for it and I was told it would be fine. I arrive 1/30/2021, at 10 am for my appointment and I come to find out that my Honda CR-V cannot haul a small trailer like I was told. I had to cancel that reservation and pay for a truck, more expensive and bigger than I needed, because all other smaller trucks were checked out before me. This was a very upsetting and bad experience because the first individual did not give me correct information to my questions, and I didn't receive any compensation or apology for the error or inconvenience.I will likely try a different company if I can find one.

BRUCE T.
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Great customer service thanks

Elida C. | Overall Experience |
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Troy was very professional and helpful. I recommend this facility because of the excellent customer service I received here from Troy and his staff. Thank you

MARK C.
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Customer did not leave a comment.

Mario R.
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everything was great

KATHRYN L.
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I will definitely go back they are honest people and I will recommend everyone to go too 4502 RIGSBY AVE U-HAUL MOVING & STORAGE AT W W WHIITE-744053 S.A. TX.78222 (210)333-3131 I'm putting this information down because that's how great this place is once you go to them you will always go back.. Love y'all keep up the great work.

Kimbra F. | First Impressions |
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Customer did not leave a comment.

RODOLFO T.
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Customer did not leave a comment.

ROBERTO R.
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Customer did not leave a comment.

sharon l. | Overall Experience |
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Customer did not leave a comment.

Burney A.
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Customer did not leave a comment.

ROBERT R.
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OUTSTANDING,AND HELPFUL STAFF!!!

DEBRA A.
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Very good, helpful customer service

ROBERT R.
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Outstanding,and great customer service by staff.

Alessandra S.
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Customer did not leave a comment.

DORA G.
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Customer did not leave a comment.

Guillermo A.
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Customer did not leave a comment.

HAROLD F.
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Everyone was very nice

KRYSTAL E.
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Customer did not leave a comment.

STEPHANIE G.
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Supposed to have been able to pick up truck /w/o going inside... instead waited 35 minutes in line . Truck was filthy inside the cab. No Covid precautions taken to wipe it down between customers. Gas was lower than what was logged.

Ginger F.
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Employee was knowledgeable, friendly & very helpful. We were in and out quickly. Very pleasant experience.

Carl L.
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Have more than one person working there on the weekend because it got real busy just for one person to handle by his self

GREGORY C.
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Customer did not leave a comment.

JACK N.
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Nothing I Can Think of .

roberto C.
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Customer did not leave a comment.

HARRIS JOHN JR T.
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Customer did not leave a comment.

LAURO ARMANDO JR L.
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Customer did not leave a comment.

Steven B.
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To whom it may concern, my name is Steven Brooks and had just rented a 26' truck on December 26th and was very satisfied with the vehicle. I rented it one way and my destination was 25 miles from pick up location. I was told if I returned the vehicle before my 24 hours was up I would only be charged for one day. I also added the extra insurance. I was charged on this current bill $20 for after hours drop off. This was never mentioned to me by either location to whom I spoke to on the phone. I would appreciate this charge to be refunded. Thank you

Norris R.
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One of the headlights were out and I got pulled over

ERIC F.
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Update CCTV and install security gates.

RUDOLPH P.
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Troy and his team are excellent i injoy everytime i go there and im treated very well

Michael P.
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Thanks for making the check-in quick and easy.

Richard L.
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When I made my reservation they sent me to another store that did not have the equipment I had reserved and I went to the above location and they were able to take care of me. When I call I originally asked for the we white location but they said they did not have any.

Joe S.
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Quick and Professional

herbert k. | Overall Experience |
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Customer did not leave a comment.

Blanca G.
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They charge for Insurance even if you decline it online, so beware! Check your receipts before you leave.

EVA B.
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Thank you for your hospitality

Mary M.
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Did not get clear information on rental very poor customer service

SHERRIE J.
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Customer did not leave a comment.

ALEX C A.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

Nicky H.
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Peter F.
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Customer did not leave a comment.

ADRON CLARK C.
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Associates need to know their online process. Came the week before had to pull out instructions from themthat were still not right. Almost there at 7:30 and your service tells me that now i have to wait till 9 then associate gets there at 8:45 walked past and i told him problem and now i was late shut door and did not come bach till 9:00. Then the odometer said tire service needed orange light on. Driver Door would not close properly. When i returned same guy finished with customer. I walk up to his desk and he just leaves. I then had to wait for other associate to finish with his customer. How rude. Did not say a word. NO I WILL NEVER USE THIS LOCATION AGAIN!!!! and my card better not be overcharged!!!!!

Chatz R.
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Customer did not leave a comment.

ALEX A.
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Customer did not leave a comment.

Jonatan S.
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Better customer service at front desk. I had to rent the unit online because the guy at the front desk wouldnt rent one to me due to "availability" Need to improve unit maintenance. After I processed my transaction online, I had to get down of my designed truck because "it was having issues". Got me a replacement, the guy shuts the back door and when I get home I realize the dolly seal is already broken. So there I am wasting my tine calling CS not to get charged. Next morning, I go outside to start loading the truck and realized both of my back tires are flat. Total nightmare. Would not recommend to anyone. I would save the hassle and do extra trips in my pickup truck next time.

herbert k. | First Impressions |
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Customer did not leave a comment.

Ella F.
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Customer did not leave a comment.

George E.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

STEVEN M.
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Customer did not leave a comment.

EVONNE M.
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Clean inside of vehicles and make sure to do routine maintenance on equipment as well the vehicles. Otherwise the experience was good! Customer service was good also.

Dahn W.
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Troy was a great help. We decided to go for a truck instead of van. He changed everything and we were off in a matter of minutes. Everything worked well

Louis P.
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Add a sales associate at peak hours.

Calvin M.
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The receiver was great and really made the process quick and easy. Please use this location in the future for your pickup and drop-off needs and you won't be disappointed.

DOUGLAS E.
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Customer did not leave a comment.

Charles J.
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No need to recreate perfection.

STANLEY F.
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I was pleased with staff at this facility. They were courteous and friendly. It didn't take long for them to fulfill my truck order. And when I was finished there was long waiting period. I will return there in the near future.

CYNTHIA B.
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Rental truck I was given was dirty...windows and mirrors were very dirty...I would like for a manager to call and discuss some sort of credit for poor maintenance.

Geary E.
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Customer did not leave a comment.

LEE M.
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I feel that the experience was awesome. Great customer service. I would recommend getting a bigger location the parking situation can be a bit tight.

MONNA L.
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Customer did not leave a comment.

kimberly W.
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Customer did not leave a comment.

Ivernoner F.
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Customer did not leave a comment.

Benjamin M.
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Customer did not leave a comment.

marcus M.
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Customer did not leave a comment.

STEVEN P.
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Let the customer know when the reservation has expired please!!!

Daniel A.
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Great service great employees

Benjamin M.
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Manager was awesome. However another uhual employee set up the tow dolly wrong on the uhual which could have resulted in major injury if not noticed by a truck driver passing me. Also im 100 percent disabled so it really messed with my physical disabilities having to redo the tow dolly.

QUAYSHAWN TERRAL H.
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Customer did not leave a comment.

Frank C.
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Customer did not leave a comment.

Michael W.
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Nothing. It was a great experience from pick up to drop off.

Adam H.
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Customer did not leave a comment.

Lindsey W.
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Customer did not leave a comment.

Charles J.
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I was very impressed about the attention that they gave to me and the quickness they served my needs. I would tell everyone about the outstanding service that was delivered and how they treated me when I returned the vehicle back to their location.

Jesenia P.
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I went to the original location laities on my contract and was turned away. And was texted a new location without anyone speaking to me. Did not make it easy in a new state

PAMELA C.
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Customer did not leave a comment.

Francisco S.
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The only problem I had is I had ordered a Dolly but didn't receive the dolly.overall great experiance

ROBERT M.
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Customer did not leave a comment.

Christopher C.
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Great experience!

TYLER TIMOTHY D.
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Customer did not leave a comment.

abigail S.
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I scheduled my pickup location obviously near me so i did not have to pay for more miles. The night before pick up I received a call from a UHaul employee stating my chosen location did not have the cargo van I requested and if I would like to pick up the vehicle 4 miles down the road. I agreed because 4 miles isn't bad too me. I confirmed and pickup time I entered the location to my GPS and it was about 30 minutes from my original pick up location. I was very upset due to now not only being set behind an hour on my moving day but now i would have to spend extra money on the extra miles for the pick up and drop off. My total was way more than estimated due to the fact that it was 30 miles out of the way, I am very unsatisfied with the services. When I called customer service an employee Kim told me that I was lucky enough to even get a van. I was very disappointed with this being first and now last time I used UHual services.

George P.
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everything ran smoothly. great customer service.

simon E.
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I rented a 26' truck w/ an auto transport. The lot could be bigger and/or less cluttered (too many obstacles). With customer parking, cemented posts, ground signage posts, and where the truck/transport were hooked up - I barely made it out of the facility. I think I might have grazed a ground signage post. So if clearing the lot isn't possible yet, perhaps set up a truck w/ trailer or transport further away from structures for turning/going out will help. Thank you...

CAROLYN H. | Overall Experience |
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Ran into a financial bind and fell behind on my account the staff was amazing they worked with me and I was able to keep my items thank god I can’t remember names well but everyone I dealt with were very nice and I appreciate everything

Jose M. | First Impressions |
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Customer did not leave a comment.

ALAN MICHEL F. | First Impressions |
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excellent service excellent service hours. just a little advice they need bilingual staff who speak Spanish thanks for your service

Kassandra O. | Overall Experience |
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You guys were great thank you

Marlese H. | Overall Experience |
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Customer did not leave a comment.

lucila r. | First Impressions |
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Mark was very helpful and listened to all my needs a great employee

Jacqui H. | Overall Experience |
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You all go months almost years without contacting me, and I was on a payment plan with someone and I was going to pay like 100 to remove my things but I was told I have to pay the full balance. I don’t even know if my belongings are still there so if I lost all of my things and the agreement wasn’t honored I won’t do a thing for Uhaul or do business with y’all again. Horrible, greedy company!

Sulema R. | First Impressions |
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Online this site status that you can have access to your belongings 24 hrs a day. Upon getting storage I was informed differently and have to reach out to office to remove their lock before I can access my belongings

Kathy Z. | Overall Experience |
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Customer did not leave a comment.

Terry G. | First Impressions |
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Customer did not leave a comment.

tenesha f. | Overall Experience |
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Troy is very helpful and the best

Alexis S. | Overall Experience |
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I would recommend friends and family to this facility. Very accommodating, easy access, service was great, thanks for all you do.

brian a. | First Impressions |
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Staff were very helpful and professional.

maria c. | First Impressions |
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Customer did not leave a comment.

Carmela V. | Overall Experience |
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Customer did not leave a comment.

John J. | Overall Experience |
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Customer did not leave a comment.

Marlese H. | First Impressions |
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Great Service.

linda r. | Overall Experience |
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The manager and staff was very helpful

CLINT G. | Reservation |
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Thank You

Debra S. | Overall Experience |
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Although I marked yes to the questions my experience with waiting in line to be service was always a challenge. (Clerk) Brandon Hastings was very polite and helpful with closeout.

SHARLENE c. | Overall Experience |
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Excellent service from both locations in Columbus, Ga and San Antonio, Tx. Had a great experience with the choice I made to use U-Haul for my relocation needs. Grateful for the courtesy.

Yesenia F. | Overall Experience |
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rear doors facing ww white rd need to be more secure

No reviews have been submitted for this location.

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