Customer Reviews for U-Haul Moving & Storage at W W White

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at W W White

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Eva D. on

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al r. on

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The staff is excellent and friendly

Kai Wood M. on

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We rented an auto trailer and wished more instruction on how to load a car was given.

MONTIQUE S. on

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Rudy R. on

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Every thing was good for me

Ismael E. on

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Ron m. on

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clementina b. on

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Crescenciano A. on

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was right at the time of closing and they still attended you as it was a 8 am drop off.

mary m. on

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All personnel were polite and very helpful.

Mark H. on

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Best experience ever on renting a trailor Mr Adam's was very confident Thanks

jeremiah m. on

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The guy at the counter (Troy Hardy), was absolutely rude. 1st on the phone when I made the reservation, and then when I went to pick up the rental! As a paying customer who was giving him business, I felt completely disrespected, and will NEVER rent from tht location again as long as he is employed there.

John H. on

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Olga C. on

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keith A. on

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Diana G. on

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Everyone and everything was great. Super fast and friendly. It all went smooth and fast.

Deborah A. on

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Austin J. on

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Despite some hang-ups, the employees handled everything smoothly. Thank you very much ??

Shadalia J. on

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Unfortunately, I was not able to drop the vehicle of at the designated location on 3001 Rigsby because they do not have a drop box for the keys. Took it back to the pickup location

Javier H. on

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I was in a hurry and took it as soon as the last customer dropped it off so I didn't worry about it being cleaned I swept and mopped the inside myself

Teresa H. on

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Luis R. on

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linda r. on

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The manager and staff was very helpful

Kirti R. on

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Austin R. on

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Fidel A. on

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Need better training

Byron M. on

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Should open up on time. Not 15 to 20 mins late

Jack L. on

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The employee who assisted me at this location was courteous and professional. Because of this I will be returning to this location for any future rental needs.

Barney F. on

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Katie D. on

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ed s. on

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Not anything

Henrietta J. on

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Cordelia O. on

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David P. on

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Adegoke B. on

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Yesika G. on

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I had reserved a uhaul prior to the pickup. Upon arrival, the mobile app alerted me that the uhaul had not been reserved as stated in the "mobile pickup" agreement. I was not greeted and waited 15 minutes before being helped. I finally was greeted with a "whats up" and they proceeded to tell me that they could not find the keys to the uhaul. I waited another 10 minutes while the attendant figured things out. I was upgraded to a bigger vehicle at no charge; however, I wasn't given an overview of the vehicle, nor what was required upon return until I asked. When I returned the vehicle, it had a very hard time accessing the store because the attendants had blocked the entrance with another uhaul. I got off the vehicle and asked them to move the vehicle to allow me to return the uhaul. Again, I wasn't greeted, attendant check mileage and asked me to sign a document that was no explanation for. At the end of the transaction, all that was said was "that's it". This location is in desperate need of customer service. I will never recommend this location and/or uhaul in the future. The purpose and the reason for your existence is to provide convenience. This was a very unpleasant experience.

Tara S. on

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Troy handled the whole experience and he was awesome, good customer service, quick, and efficient!

james s. on

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Fast and friendly

Willie J. on

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Troy was very professional and helpful. He got us in and out in minimum time. The store was clean and overall I give them 5 stars. +++++

Rita R. on

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I was a little disappointed when I was told they didn't have the trailer I reserved but they did send my to a different location. Lines are pretty long but customer service was good. I think the customer service at all three locations were real good.

TROY H. on

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TONY L. on

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Met all my expectations. AAA+ Thanks UHaul

Yolanda U. on

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calletano g. on

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I was impressed with the promptness of service.

Victor R. on

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Jerrold C. on

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Lance B. on

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James B. on

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Hector T. on

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CLARA F. on

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Jesse Z. on

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Awesome customer service

karla l. on

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Paul N. on

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Elizabeth R. on

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Jenalysa V. on

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Pay attention to the customers, don’t leave us standing there without even a greeting and then when you do come inside greet the customers instead of answering and talking on the phone like we aren’t there.... also clean trucks would be good

Rey R. on

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Upon my return, both shents were outside speaking with a customer. They saw me drive up, exit van enter building and neither came inside yo help. I would say a good 5 to 10 min. Lapsed before I received any help with my return, had I not been in a rush i might not have minded.

april w. on

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James S. on

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Sandra H. on

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johnny g. on

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Nothing, it was Perfect!!!!!

Tyler B. on

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Great Experience; Tell them to just keep doing what they're doing!

raymond h. on

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New Staff seem to have difficulty with assisting Customers, each time I've utilized this facility there was new staff that seemed to lack training in which has caused me time in waiting longer.

Berta M. on

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jessica V. on

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RUBEN O. on

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Richard T. on

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Donald C. on

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Very clean. Really nice people.

RHONDA J. on

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I did not rent 2 dolly's. I only rented 1 and they STILL charged me for two. I will never reccomend this location to anyone.

hector f. on

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Walter W. on

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Jeana C. on

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I reserved a utility dolly along with a 17ft truck. When I picked up the truck, the rep. told me that there were no dollies left. I was extremely disappointed..For future customers, you guys should reserve only the items that you're sure you have. Moving is stressful enough without having to be burdened with not having supplies, tools, ect...

Jose H. on

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David M. on

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Gary R. on

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SANDRA G. on

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lisa h. on

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For all employees to be as attentive/professional/ friendly/ happy as Mr. Hardy. His service is always outstanding.

Maria d. on

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Ok why charge gas mileage at $0.78 per mile and also ask to put gas back as it was? I don’t think this is right this is double charging for gas mileage.

antonio s. on

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They no have truck for dropped in another places.

alexandria w. on

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Victor G. on

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Rodney T. on

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Thank you very much U-Haul was always good to me I'm always using U-Haul people treat me good treat me Nice get everything I needed truck ran all right no problems got there and came back in peace thank you very much you are

Annita R. on

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Krystal S. on

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truck did not come with a dolly as ordered. Had to drive all the way back to store to pick it up. Was told it would be removed from bill upon returning equipment. The man that checked equipment said i wasn't being charged but on receipt showed that I was charged and again I had to return to the store to have it removed. Also charged me for gas when needle had not even moved.

Tony P. on

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It was my first time renting a car dolly So I asked Troy if he could show me how to use it He told me to read the instructions or look it up on YouTube That really upsets me so I went home and figure it out myself

robert g. on

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Guadalupe C. on

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The Idea of the blankets and dolly in the back of the truck is ok from a sales stand point but it should be optional if customer wants them in the truck in my case the items were in the way and took up some of the room inside the box had to haul some stuff in my personal vehicle that would of fit if the dolly and blankets were not in the box.

Kristel C. on

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Benny M. on

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I was vary well pleased in all aspects.The rental was speedy and the agent was very informative.

Gerardo R. on

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The representative was very friendly, patient and helpful to everyone.

Andrew F. on

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Well what can i Say? The truck was old, 160XXX miles on it. Missing a arm rest on the passenger side door. Has a terrible defining rattle on the drivers side that will eventually shatter the window while someone is driving down the road. Totally dissatisfied with this experience for the money.

Deborah W. on

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Very professional & friendly. Will use this location again. Thanks.

CLINT G. on

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Thank You

Debra S. on

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Although I marked yes to the questions my experience with waiting in line to be service was always a challenge. (Clerk) Brandon Hastings was very polite and helpful with closeout.

SHARLENE c. on

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Excellent service from both locations in Columbus, Ga and San Antonio, Tx. Had a great experience with the choice I made to use U-Haul for my relocation needs. Grateful for the courtesy.

Yesenia F. on

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rear doors facing ww white rd need to be more secure