Customer Reviews for U-Haul Moving & Storage at W W White

2727 reviews

4502 Rigsby Ave   San Antonio, TX 78222
(@ S Ww White Rd)

(210) 333-3131

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(210) 333-3131

4502 Rigsby Ave
San Antonio, TX 78222
(@ S Ww White Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The app for return could not verify my location

raul F. 
Rating:
5.0

Shoutout to Troy, he was professional, welcoming, and genuine. He answered all of our questions as first time customers and made it a smooth rental experience overall!

TRISTEN D. 
Rating:
5.0

Customer did not leave a comment.

JESSE R. 
Rating:
5.0

Hire employees with qualities similar to Troy!

willie J S. 
Rating:
5.0

Customer did not leave a comment.

Elisa A. 
Rating:
5.0

Customer did not leave a comment.

Madeline D. 
Rating:
5.0

When I picked up the dolly I wasn't given any instructions, I had to ask since u had no experience using one, but when I returned the key the following morning that person was excellent, he handed me my receipt and I asked where do I drop the dolly he said it's already unhooked and you're ready, that was real l y awesome he is truly on the ball. Please I hope he is rewarded for his excellent professional svc. (The guy working this morning is whom I'm talking about.)

BENJAMIN C. 
Rating:
5.0

Customer did not leave a comment.

NORMAN W. 
Rating:
5.0

Customer did not leave a comment.

TROY P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JOSEPH N. 
Rating:
5.0

Customer did not leave a comment.

agustin r.  |  First Impressions 
Rating:
5.0

The service was great, both guys at the front desk were attentive and kind, the process was quick and the perk was the restroom was suuuper clean! Better than Target. Would definitely come back!

ZULEIMA R. 
Rating:
3.0

Customer did not leave a comment.

CHRISTIAN P. 
Rating:
5.0

Fast Service

MARIO F. 
Rating:
5.0

Customer did not leave a comment.

RUBEN M. 
Rating:
5.0

Customer did not leave a comment.

Becky P.  |  Overall Experience 
Rating:
5.0

Always a great atmosphere at this location

ARNULFO H. 
Rating:
5.0

I rented a truck on 6-7-21 at 1030am and even tho my reserved vehicle wasn't there the guys there got me into another vehicle quick and easy. all 3 of your employees working on that Monday were helpful ,respectful and cool. Appreciate yall

Aaron S. 
Rating:
1.0

Very Poor customer service .. Tried to call several times to return equipment with no answer .. Initially spoke to employee walking to my vehicle with zero (0) response while looking at me .. Did not speak to me until leaving and wanted to know how I paid .. His only words were literally "cash or card", to which I had to ask what he was talking about and only then did he have to make a complete sentence which seemed to bother him that he had to repeat himself .. When I stated card he said "you good" ?? .. As I was leaving it was almost an insult that he shouted out "have a nice day" as I was shutting my vehicle door .. Will definitely find a different location if i use U-haul again

Kevin L. 
Rating:
5.0

No improvement necessary. Service was quick. No issues.

CESAR G. 
Rating:
5.0

Sales guy was professional and prompt

KASHAUNA J. 
Rating:
4.0

Smooth riding. Double axle trailers are the way to go.

ASCENSION R. 
Rating:
5.0

Customer did not leave a comment.

PATTY G. 
Rating:
5.0

Nothing, it was perfect!

Sonia G. 
Rating:
5.0

I like to commend the great care for the costumers in special from Gerald. He always go the extra mile.

Manny H. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

Griselda M. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

RUDY D. 
Rating:
5.0

Customer did not leave a comment.

LE JAVION T. 
Rating:
5.0

Customer did not leave a comment.

Catherine M. 
Rating:
5.0

Great customer service

Denise G. 
Rating:
1.0

First the truck was on empty. Barely any gas. The lock on the truck was broken so we had to watch our stuff. Third I still got charged 20 dollars more when I checked the truck in online before I dropped it off.

Erica R. 
Rating:
5.0

continue having the guys that work for this location they are super friendly, provide excellent customer service and they are just amazing people. Definitely my preferred store from now on. I live 30 minutes away from this location and I honestly don't mind the drive because the South park location the manager is an ass rude as hell and does not give a rats ass about any customers. Now the Rigsby location is amazing. Please fire the manager from South Park location because he is a total ass to everyone. I have reported him 4 times and he is still there and continues to be there.

IMELDA V. 
Rating:
5.0

Customer did not leave a comment.

RENULFO M. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER D. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

MONTIQUE NIKIA S. 
Rating:
5.0

Put fuel in the trucks. I got the truck I rented with no fuel

RUDY G. 
Rating:
4.0

Customer did not leave a comment.

Jahi O. 
Rating:
2.0

Customer did not leave a comment.

KENNETH N. 
Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

This staff understands customer service! Extremely accommodating!

RODNEY B.  |  First Impressions 
Rating:
5.0

Great customer service

Serena A. 
Rating:
5.0

Customer did not leave a comment.

Dvantenea M.  |  First Impressions 
Rating:
3.0

told us we had a full tank of gas when we got truck but only had a half a tank. yet paperwork still said tank was full

Doeothy H. 
Rating:
3.0

I had reserved the 10ft truck and when i arrived to pick it up they did not have one , so they rented me the 15ft - even though it was for the same price at 19.95 - this BIG vehicle used more GAS and then they gave me a truck with 1/4 tank and told me that it had 1/2 TANK and I told them that the tank was at 1/4 - I put gas back into this BIG truck up to little less than 1/2 TANK JUST like they gave me and when I returned the TRUCK I told the guy I put gas up to the line just LIKE they gave me AND I WAS STILL CHARGED $ MORE MONEY FOR THE GAS ----- I ONLY USED THIS TRUCK FOR 4 HOURS - AND THIS BIGGER TRUCKUSED UP MORE GAS ---- I WOULD LIKE TO GET MY REFUND FOR THIS GAS!!!! I used this truck to move stuff that my parents had in their garage - NO furniture - !!!!! and it was a one time trip to my house and then back to UHAUL I am not happy about having to pay for this GAS

SARAH S. 
Rating:
3.0

The equipment was horrific. I'm not sure that's a problem with the location, or if it's just that U-haul doesn't maintain their vehicles well. The truck I rented needed a transmission overhaul. It wouldn't get out of second gear. Add to that that the steering wheel had tons of play in it. I've driven U-haul trucks before and this one was just a menace. If a less experienced driver gets behind the wheel of this truck or could be a very dangerous situation. I hope this is read and taken seriously. Thank you.

CYNTHIA S. 
Rating:
5.0

Thanks to GM troy was a hole lot helpful & glad to have his help and very much appreciate all he did for us .. I give him 5 👍👍👍👍👍

Lashera G.  |  Overall Experience 
Rating:
3.0

Awesome service. We've rented from this location 3x in the last month. The guys are so friendly and professional.

JAMES C. 
Rating:
5.0

Everything was perfect I gave them a high score I like the way they treat the customer and they did a good job I will recommend this tour to anybody who needs a U-Haul thank you and God bless you

JOSE G. 
Rating:
5.0

Troy is great. Nice guy. Knowledgeable. My only complaint is the truck smelled like marijuana and cigarettes. And I'm pretty sure the transmission is toast. Great experience with store and Troy though.

CURTIS C. 
Rating:
5.0

Nothing, staff was friendly and professional. Returning was nice gentleman.

CHRISTIAN B. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS H. 
Rating:
5.0

Customer did not leave a comment.

YVETTE R. 
Rating:
5.0

Customer did not leave a comment.

Victor G. 
Rating:
5.0

just make sure they put gas back in when upon return always it will help the other person out and they dnt have to go get gas when you on a time limit to start moving service was excellent and friendly

STEPHANIE L. 
Rating:
5.0

Nothing needs to be done to improve this location. Troy and Darrell were great. Great customer service & very professional. I would definitely use this location in the future.

NAOMI V. 
Rating:
5.0

Customer did not leave a comment.

Hiram S. 
Rating:
5.0

Best experience I've ever had at Uhaul from beginning to end

LARRY A. 
Rating:
5.0

The guy at the counter was awesome and super helpful.

SEVE M. 
Rating:
5.0

Great service!

LISA ANN H. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO P. 
Rating:
5.0

I have been renting trailer s and storage from this location mangers and staff are very helpful

Daniel S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
4.0

Customer did not leave a comment.

James C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MODESTO R. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL B. 
Rating:
5.0

Nothing at all great staff he was so helpful and very kind I would go back and for sure tell my friends and family

KERRI W. 
Rating:
5.0

None

ERWIN R. 
Rating:
3.0

we took an old truck, on the first trip a tire blew, we went back to the store they exchanged the truck for another worse one was with the exhaust making too much noise too much unbearable noise! regrettably I was disappointed with you today! and they even charged me more than they should! I do not recommend or rent any more with you, sorry!

JOSE M. 
Rating:
5.0

VERY FRIENDLY & PROFESSIONAL... Highly Recommend...

ELIO G. 
Rating:
5.0

Customer did not leave a comment.

kelly E. 
Rating:
1.0

Early agent was great, afternoon and evening were worthless and couldn't even answer the phone even if they were sitting at their desks. We tested it to make sure. Rented truck had broken passenger outside handle no one seemed to be worried about. We have to hire a truck again in a few weeks.

CLIFTON C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Don't do anything it was great made it 1350 miles fantastic great job uhaul thank yall

MATT H. 
Rating:
5.0

Customer did not leave a comment.

RUBEN H. 
Rating:
5.0

Customer did not leave a comment.

ERNEST CHARLES M. 
Rating:
5.0

Good customer service.100 percent customer satisfaction. And very help full.

NICOLAS R. 
Rating:
5.0

Customer did not leave a comment.

PAMELA M. 
Rating:
5.0

Very helpful and great customer service!!!

RAYMOND C. 
Rating:
1.0

First I was trying to rent the smallest moving truck available, and it kept switching me to a 25 foot truck when there were smaller ones available. Then the store manager sat and argued with me about the charge for mileage prior to me driving the vehicle. Then the truck. The truck had several places where it had been damaged, which in itself isn't any different from any other Uhaul vehicle I have ever rented. However, this one had been in an rear end collision and the rear fender was dented to the point where we were unable to slide the ramp in all the way and keep it from coming out while I was driving it. We had to go purchase ratchet straps to secure it in order to keep it from causing an accident. Then after being told we were only going to be charged for the mileage and not the rental we were charged an additional $14 because of the mileage and the charge for the rental was left on my card. I will never rent from this location again, and I believe your company should reimburse me for the vehicle rental as well since I was given a damaged vehicle that very possibly could have cause a fatal accident. Your company has become the worst rental truck company around.

DANITA C. 
Rating:
2.0

Vehicle had broken glass fragments in alot of places.

KIMBERLY H. 
Rating:
5.0

Everything was great

LOUIS T. 
Rating:
5.0

Customer did not leave a comment.

TYTO G. 
Rating:
5.0

Customer did not leave a comment.

ALAN MICHEL F.  |  Overall Experience 
Rating:
2.0

Full of roaches. Was not cleaned out

LOUIS W. 
Rating:
5.0

My customer service experience here was excellent!! Counter person was exceptional in giving me options and very friendly staff!!

ROMERO M. 
Rating:
5.0

Hands down Troy & his team are the best!! I highly recommend this location.

Valerie R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOE G. 
Rating:
4.0

Again the 1 person at store seemed overwhelmed. He did well keeping customers moving to the next.

VERNIS B. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
4.0

Customer did not leave a comment.

MARIA C. 
Rating:
1.0

Person that gave me the truck simply pulled it around and waved then went back in. No walk around. Had to find someone to get our dolly which took forever then got the wrong one and the guy was irritated by that. Got in the truck it was disgusting! Ashtray full of ashes, something dipped and dried down the console. Tried to go back but they closed. Will never do business with u-haul again. Not worth the money

ASHLEY L. 
Rating:
5.0

Awesome Service!!!!

LISA S. 
Rating:
5.0

Everything was perfect

MONICA M. 
Rating:
5.0

Truck was dirty , coffee stains on center seat had to clean myself since my kids were sitting there

ALBERTO O. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
4.0

The gentleman at the counter was very helpful and had an excellent attitude. He is the reason why I would use this location again, great customer service.

LUIS B. 
Rating:
4.0

Customer did not leave a comment.

Gregory S. 
Rating:
4.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

The manager knows his customers well He said Mister my name. That was very i Impressing For him to remember my name and I have a been there in about a year and a 1/2. Thanks for the good customer service.

JERALD M. 
Rating:
4.0

The trailer had a lot of dirt and mud in it.

WAYNE G. 
Rating:
5.0

Troy was amazing. He was the only one working dealing with a very busy lobby with patients and respect. There was a little bit of a wait but once my turn was up I was assisted in a timely manner. I only needed the trailer for a few hours and when I came back to drop it off Troy went out and disconnected it quickly and told me I was good to go. If I needed to rent again I will definitely come back to this location. Troy deserves all the recognition for being able to take care of every aspect of running this business. I hope he is shown and told how valuable he is and what an outstanding worker he is.

JAIME R. 
Rating:
5.0

Staff was very friendly and helpful , got me out the door super quick I'll definitely be making the trip to this location for my every u haul need

ANDREW D. 
Rating:
4.0

Customer did not leave a comment.

Andre D. 
Rating:
2.0

I reserved a truck from this location. Drove all the way across town. Just to be told that they gave away the last truck right before me. What is the use of reserving anything if it's 1st come 1st serve.

DREW R. 
Rating:
5.0

Nothing they were perfect I was in and out of there in no time help me hook up Send Me On My Way

DWAYNE A. 
Rating:
1.0

Worker told us we had the vehicle rented for 24hrs and when we returned it at 2 am I was charged for another day and another day of insurance.

CLYDE H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H.  |  First Impressions 
Rating:
5.0

Troy Hardy was always kind, friendly, and helpful. He was always on the job when I went in to make a payment. God bless you!!

Sylvia C.  |  Overall Experience 
Rating:
2.0

Had to call them 4 times to tell them I had moved out of my unit an they still sending me bills for it and the roof leaked

JUSTIN H.  |  Overall Experience 
Rating:
5.0

Troy was very professional and helpful. I recommend this facility because of the excellent customer service I received here from Troy and his staff. Thank you

Elida C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimbra F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon l.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

herbert k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

herbert k.  |  First Impressions 
Rating:
5.0

Ran into a financial bind and fell behind on my account the staff was amazing they worked with me and I was able to keep my items thank god I can’t remember names well but everyone I dealt with were very nice and I appreciate everything

CAROLYN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose M.  |  First Impressions 
Rating:
5.0

excellent service excellent service hours. just a little advice they need bilingual staff who speak Spanish thanks for your service

ALAN MICHEL F.  |  First Impressions 
Rating:
5.0

You guys were great thank you

Kassandra O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlese H.  |  Overall Experience 
Rating:
5.0

Mark was very helpful and listened to all my needs a great employee

lucila r.  |  First Impressions 
Rating:
1.0

You all go months almost years without contacting me, and I was on a payment plan with someone and I was going to pay like 100 to remove my things but I was told I have to pay the full balance. I don’t even know if my belongings are still there so if I lost all of my things and the agreement wasn’t honored I won’t do a thing for Uhaul or do business with y’all again. Horrible, greedy company!

Jacqui H.  |  Overall Experience 
Rating:
3.0

Online this site status that you can have access to your belongings 24 hrs a day. Upon getting storage I was informed differently and have to reach out to office to remove their lock before I can access my belongings

Sulema R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kathy Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry G.  |  First Impressions 
Rating:
5.0

Troy is very helpful and the best

tenesha f.  |  Overall Experience 
Rating:
5.0

I would recommend friends and family to this facility. Very accommodating, easy access, service was great, thanks for all you do.

Alexis S.  |  Overall Experience 
Rating:
5.0

Staff were very helpful and professional.

brian a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmela V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John J.  |  Overall Experience 
Rating:
5.0

Great Service.

Marlese H.  |  First Impressions 
Rating:
5.0

The manager and staff was very helpful

linda r.  |  Overall Experience 
Rating:
5.0

Thank You

CLINT G.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top