Customer Reviews for U-Haul Moving & Storage at Waco Dr

Very helpful and quick service. Thank you

Brent and Stephen were very professional and made my move easier with their excellent customer service. My next move will be with Uhaul. Thank you.

Cedric was very helpful and welcoming.

Give accurate information and consistent information; dolly and blankets were supposed to be included; with no charge for the dolly. 25 min wait time to actually wait in line to get my rental, gas estimate was slightly underestimated; I was told I could drop in another city; they said the did not accept drop offs and wanted to charge me. I had to argue, and since no charges were popping up they finally took it; somewhat hidden charges not emphasized boosted price: explain the contract better. ; do not tell Persons and affirm a drop off and then say you ant do that plan;

Allie was very friendly and professional.

The truck had difficulty starting each time and there was less than 1/4 tank when I picked-up truck.

There was a great worker doing equipment pick up. He cleaned out the truck and even gave it a quick mop. I wish I got his name for a shout out, but I didn't. Thanks buzz cut and sunglasses guy!

Make sure tires have air. Rt rear outter dual wheel was flat noticed vibrating at 40mph+ after picking it up.

It's kinda hard to see where the Customer Service checkout counter is when first entering the office; maybe have a big overhead sign?

My reservation pick up was changed to a different location. I can't understand why the truck couldn't have been taken to the location we chose. Also, employees need to be re-educated on the insurance policies. We purchased the SafeMove policy and were told that it covers EVERYTHING. I specifically asked that, in a case example, we pulled into a gas station and hit the awning, would that be covered ? We were told yes, it covers all damage and liabilities. This was not the case. We had a small accident and clipped the side of our apartment building - I filed a claim and was told that the insurance only covers the truck - NOT any other damage or liability. The insurance policies are not clear and the employees need to be fully aware of what is/is not covered. This will be our last move with Uhaul.

An awesome experience and we will do business here again.

Very nice staff!!!

Don't change a thing. I love y'all's customer service. This is the only location I use when I do move.

friendly staff with smiles

The manager was great. He went above and beyond to help us with our move.

Great Service

Every thing was excellent, I have used this service several of my moved and service was excellent.

Our experience was smooth and easy. The gentleman who helped us, believe his name was Cedric, was polite and efficient. Thank you.

I moved-out of the unit on 9/26/2020; you emailed me with Delinquent Notice. I NEVER received am email for my move-out. This email suggests my move-out was 10-06-20---THAT IS INCORRECT.

The staff were very helpful and professional. The process was was fairly and easy. The price was as expected.

Easy clean fast courteous.

Always helpful and friendly!

I secured the rental online. When I got to the store I had to provide DL and Sign papers and authorize charge. Why did I do all of those things online to only repeat once at the store? Waste of my time as well as stores time.

Great customer service

The guy at this location is always helpful. As long as I've had to move and that goes back to when I've came home over 20 years ago this location is who I use.

In and out in no time. Great service.

With the current pandemic going on people are very concerned about their health. During multiple visits I have seen and interacted with some employees not wear masks to protect those of us dealing with them. The guy who took my last rental when I was returning it was not wearing a mask at all. This made me very uncomfortable as he was not social distancing either. I handed him the keys to the truck and tried to distance myself as quickly as possible. To me this shows a lack of respect or lack of courtesy to those of us who are customers. I probably won't visit this particular location for future needs because of that.

Thanks you for making sure my rental was the right size for what I needed. You went above and beyond!!!

One of the employees was not wearing his mask correctly and was coughing throughout my time inside the store.

Best U-haul location I have ever used. When family or friends ask which location to use in Waco, I always recommend this location.

We have lived in many parts of the country and used UHaul services locally, this Waco location has always provided excellent service

The only thing is yall guaranteed that I had the van reserved and when I got to the location yall didnt have it. But the guys working there have great customer service and attitudes. Definitely will use uhaul again

Moving can be stressful, but so can dealing with customers who have unrealistic expectations of a location that has been a staple in the area since 1977. Despite my coming in right before closing time I was treated with respect and kindness. David was knowledgeable, thorough and patient. I had zero problems with returning and was treated the same as before. Please be mindful of the things that can be out of their control that can lead to a "negative" experience. Good customer service can't be taught and good people and help can be hard to find.

They were efficient and extremely helpful.

Credit card system kept crashing. Took over 15 minutes just to pay.

The staff was crazy busy but they still made sure we got everything we needed. Thank you!

My only complaint is the cost of the storage facility. I was paying $127.00 a month. I've paid half that at alot nicer storage facilities.

Very professional staff and very well ran organization.. Every bit of the process was easy and there was nothing at all to me that was not true. I absolutely recommend this facility to others!

Excellent facility

This facility was great in its appearance and maintenance and the staff were helpful in offering a good plan for storage.

Only knock is store did not answer phone anytime I called.

Hi. I am trying to get the Waco Uhaul to contact me on move out of a storage unit. I have called multiple times and get redirected to the call center. They message the property but I get no calls back

The guys at Uhaul Waco Dr were great to work with. Very helpful and accommodating!

Great job

great customer service

There were a few glitches, but they were taken care of

I did not use them. I also cancelled my storage building twice.

Everything went well, wish there had been a unit on the first floor though