Customer Reviews for U-Haul Moving & Storage at Waco Dr

Rating:

4.0

Great customer service provided!

Rating:

2.0

No one to accept return. He was too busy talking to someone filling propane for 30 minutes so we unhooked ourselves. Lady at desk inside was great

Rating:

4.0

At least clean the bugs from the windshield so you can have a clear vision. Windshield was broken and engine check light was on, not a great start for a long distance one way haul.

Rating:

5.0

Very helpful pleasant staff.

Rating:

5.0

All associates were very helpful

Rating:

1.0

Train your worker to be careful and make sure that customer get what the booked for

Rating:

3.0

I have never had to give a uhal company the phone number of someone to vouch for me to rent a truck. It was embarrassing and inconvenient. What if I was a domestic violence survivor trying to get my belongings before abuser came back? People don't need to know what I'm doing. I am paying for a service you have my drivers license my credit card and now you need to call someone I know? I may never rent from your establishment again.

Rating:

5.0

Some of the trailer lights on the left side were not working

Rating:

3.0

I was charged a 100 dollars deposited I still haven't received back

Rating:

5.0

Hot coffee. Thanks

Rating:

5.0

Customer service relationship needs some improvement.

Rating:

4.0

I just didn't like having to walk upstairs to my unit, but that was what was available.

Rating:

4.0

We were late dropping off as we were moving my daughter into Baylor and was charged a late fee which upset me because we wasted 2 hours on the front end I don’t feel like we should be charged extra.

Rating:

3.0

It was a very old trailer.

Rating:

5.0

Great Service, quick and on-point. They explained everything very clearly. Thank you.

Rating:

1.0

My truck broken the side mirror. While driving, i feel so terrible!! I can not see left mirror because it turned over!! And I drive only 10mile, but I paid for 35mile. Despite I fill the gas more 3 gallons, I can not returned 25mile (about 25 dollirs) yet.

Rating:

5.0

The drop off location tried to scam me. I had no instructions on how to complete drop off or the protocols and the quick mart on 1901 Hemphill street called me twice in two days asking for my card information so they could refund me my deposit. I called the original store and they told me that there was a 1-3 day hold but as long as it was returned I would get my money with no information needed. Very scary stuff the drop off location was on the wrong side of town and I felt very unsafe.

Rating:

1.0

Returned the truck as stated with Kim. The location never checked the truck in causing me to take approximately an hour out of my day with a Corp rep proving I returned the truck and the day and time. Do your job and avoid the customer having to justify his integrity

Rating:

1.0

Give the right equipment to the customer

Rating:

5.0

Keep up the good work

Rating:

4.0

The only reason for not a 5 star is because when I returned my trailer to the designated area. The attendant wanted me to move the trailer to another area. If I knew this ahead of time, I would have. I am not familiar with this location. This was my first time here. The lot is small to be moving the trailer around.

Rating:

5.0

Super easy to drop off and so appreciated that this location was open on a Sunday. Super friend’y and also appreciated the clear signage of where to pull up for drop off.

Rating:

3.0

The references needed to rent needs to be explained at request time not when picking rentals up. It is time consuming. Need to have an interpreter on hand at all times.

Rating:

5.0

Great customer service

Rating:

1.0

Rude and couldn’t helped us with loading the vehicle sent us to another location where Jose was rude and changed us CASH to help load the car after the lady over the phone where I made my reservation told me they could assist us with that. Thieves and rude employees if they were my employees they would had been fired a long time ago. I give my customers the best service I can and I would except the same specially from a big company like this

Rating:

1.0

Have actual equipment that has been reserved-- reserved, and where it was reserved.

Rating:

5.0

You have GOT to improve your IT system. EVERY rental from you in the past year has changed my pick up location. Some with more expensive equipment. Get your act together!!

Rating:

2.0

To start off with the previous day I went to reserve and try to pay for my U-Haul I was able to reserve it but I was denied the option to pay it that day. Well the next day I went up there to pick up the U-Haul I was not informed the day before to have my cell phone on me so I had to drive all the way back home to pick up my cell phone when they could have just print out the contract and I sign it, of course with proof I've identification I just feel like it was a real inconvenience when it could have be resolved differently then me having to drive all the way home...

Rating:

2.0

Interior cab smelled of urine, was dirty and driver side door wouldn’t close properly.

Rating:

5.0

There was nothing else you could do. It was a perfect transaction. If there’s a next time, we will use U-Haul and make a reservation

Rating:

2.0

I asked for a price refund reduction because vehicle was a problem and U-Haul thinking nothing was wrong very dissatisfied

Rating:

4.0

The tire pressure warning sign eliminated a half hour into or trip. I would recommend that all safety items be reviewed prior to renting the trucks out to customers.

Rating:

4.0

Couldn't wait to get that trailer off.

Rating:

5.0

Taillight was out should have been caught before renting. Got pulled over for it, luckily cop was cool and no ticket. Understandable things get missed and didn’t change my overall experience.

Rating:

5.0

My needs were met in a timely and efficient, friendly manner.

Rating:

1.0

The person who helped us was incredibly rude and spoke in a way that was intentionally indecipherable.

Rating:

2.0

Lady was really rude did not want to help all she really did is point at the app.

Rating:

3.0

The man checking my truck back in was a very warm and friendly person. He was professional and processed me out very quickly. Appreciated that.

Rating:

4.0

Truck had the check engine light up and some features did not work properly. Truck was clean and AC work great! Lady that took care of pickup was very attentive but took care of two customers at the same time. In my opinion should have taken care of one, then the other.

Rating:

5.0

Make assigned trucks / truck numbers easier to identify.

Rating:

2.0

The same price that you get online should be the same price you get in store

Rating:

4.0

I appreciated the clerk pointing out the size of the fuel tank and the gauge on the paperwork. The price was fair; however, I can only wonder if it would have cost more to keep it the full 24 hours.

Rating:

3.0

Have the U-Haul available and not double booked

Rating:

1.0

Stop trying to overcharge for gas when returning vehicles. You have great trucks and good service but it is ruined by a few greedy people who see an opportunity to make money on the side. If one objects, you charge our credit card without authorization, the credit card company has to fix it.

Rating:

3.0

Engine light was on. Passenger side mirror was broke. I hit the small box truck to run to get furniture and come right back . $24.95 per day. Picked up at 8am and returned it by 3 pm same day and my bill was $350. I nearly fell to the floor. Total highway robbery. Very sad this world today has so many fraud and Schisters. U haul too. Single 65 year old widow was had. No senior discounts. This ended costing me wayyyy too much money . U lied. All a trap. U need to refund some of my money.

Rating:

3.0

It was difficult to speak to someone to ask questions. Otherwise the location was very helpful and professional during the pickup and drop off process.

Rating:

1.0

The representative at the counter was rude upon check in. I did the check in. Online but seemed like none of that made a difference. Nobody walked me out to the truck she just gave me the keys and said it’s the only vehicle out front. Nobody met me at the truck to go over how to use the vehicle, nothing was inspected just handed me the keys and let me figure it out on my own.

Rating:

5.0

thanks crew at W Waco !!

Rating:

5.0

Thank you for helping us unload the trailer and notifying us of the trailer not being properly hooked up

Rating:

2.0

had a 10am pickup time ,only 1 man working and he said he was a trainee, ,stood in line for an hour and 10 mins to pick up truck ,was very unhappy with the pickup time a lady was renting a truck with out appointment and it took 35 mins for that and 5 others in line behide her if you can see i have rented uhaul's for years and this was the worst wait i have ever had and the outside guy pete i think is his name is very rude

Rating:

4.0

Offer a "get acquainted with the operation of the truck equipment" orientation when the truck is picked up. Even a 4 minute video offering would be nice.

Rating:

2.0

The trailer I used should be retired or maintained. It vibrated so bad going down the road, I feel like I need to check every single bolt on my truck to make sure they didn’t loosen up. The trailer brake was slow engaging and overall the trailer brakes were marginal, probably need adjusting. The other thing-a new vouching verification, completely insulating I probably won’t be back.

Rating:

3.0

Always a great job

Rating:

5.0

After a bad experience at a different location, Sonya and her team went above and beyond to make sure I got what I needed before my upcoming trip. The make and model of my car made the installation particularly difficult but the guy installing it stayed late to get it done. She even called in outside help on 4th of July to make sure the installation was done correctly. I appreciate the extra effort they put in and their transparency about the difficulty of the project, and would recommend this U-Haul location to anyone.

Rating:

1.0

Given a set of keys with a number on it and having to find which uhaul I was to drive. The inventory was great, which made finding my uhaul a bit time consuming.

Rating:

5.0

Excelente servicio sin problemas

Rating:

3.0

Would have given better grade but no elevator. I have a bum leg and a bad back. The stairs really got me. But got it done

Rating:

5.0

Fast friendly customer service. Everybody was smiling and so nice, helped me pick out the perfect storage. Thank you all so much.

Rating:

1.0

Never received my 100$ refundable deposit back. Will never rent uhual again.

Rating:

2.0

This facility does not have an elevator for the larger second floor units. Which makes for limited availability.

Rating:

1.0

They crossed my name with another customer's and gave them all my personal information, including unit number and passcode, then locked me out. I got charged for their unit.

Rating:

5.0

Kirsten was wonderful. There was a major mix-up in the booking (they had my name wrong and crossed me with an entirely different person), and she handled it like a pro.

Rating:

5.0

The storage manager was very helpful thank you

Rating:

3.0

Thank you

Rating:

1.0

Arrived on site to no storage units being at this location and when I called I was told sorry you will need to call tomorrow when someone can assist you, I had to then drive our uhaul another 35 miles away to the only storage place I could find same day to put our stuff in having to pay an additional $100 for mileage overage bc there were no units there and no one to assist

Rating:

2.0

Space was advertised as climate controlled and it is not.

Rating:

1.0

I asked for a storage that would hold a 2bd and got a closet! I was charged almost 70.00 bucks can't even use this I was ripped off when asking the employees there they said they couldn't help me cause they knew nothing about the storage part!! Very unprofessional and bad experience

Rating:

5.0

Keep up the good work

Rating:

1.0

Water damage and poor customer service

Rating:

1.0

U-HAUL WILL CHARGE YOUR CARD FOR SERVICES NOT PROVIDED OR NEEDED. BE WEARY OF ISING U-HAUL AND MAKE SURE TO CHECK YOUR BANK STATEMENT. THEY WILL STEAL FROM YOU

Rating:

3.0

The guy by the name of Bruno was very helpful and so was the lady but there was one guy who wasn't helpful nor pleasant and it makes you want to leave out as soon as you come in.

Rating:

5.0

U-Haul never fails me

Rating:

1.0

Did not use it at all but they said I can not get my money back was no told to me that I could not get it back

Rating:

5.0

Even though I was offered a free month storage with the rental of my truck, when I got there I had to pay.

Rating:

5.0

I can't remember the ladies name . She was so helpful from the beginning to the end . She was helpful and very professional at her job. Any question we had she was there to help us. Very kind to us. I would highly recommend this uhaul place above all.

Rating:

4.0

Closing at 5:00 makes it difficult to talk to staff because I work until 5:00

Rating:

1.0

I scheduled for a 4 hour window. Then get there & rep told me I only scheduled for 1 hour. I then get a text msg 2 hours later saying my reservation was for 4 hours. Ordered a storage that holds “2 rooms” it was extremely small & did not hold 2 rooms. (False advertisement) I had to cancel everything & then go to a different uhual place. Got assigned a storage only to find out I could not get into the storage because someone else had a lock on it. Had to wait an additional 30 minutes to redo my paperwork for another unit

Rating:

5.0

She was so kind and very informative to us. Very helpful

Rating:

5.0

Solid location. Tight security. All good.

Rating:

5.0

great service, easy to start and nice to deal with

Rating:

3.0

The online check-in was easy and the employees at this location are very friendly. The issue I had was during the move-in process I saw no less than nine roaches. Four crawling on the walls, four on the ground in my unit and in the hallway, and I even had one on a box sitting in the hallway that I went to pick up and move into the unit. Had I not been severely limited with time because of my upcoming deployment I would have refused the move-in and gone elsewhere. There's clearly an infestation and no pest control. I'll have to fumigate everything in the unit before I can move it into a new apartment when I come back from deployment. In all my years of using storage facilities I've never seen this.

Rating:

4.0

Bugs

Rating:

1.0

Signed up online and paid for a unit. Got to the unit with boxes in hand ready to move in and unit had someone else’s stuff in it

Rating:

5.0

Made sure I knew how to gain access using the entry card.

Rating:

4.0

Very friendly and helpful staff!

Rating:

5.0

Friendly staff help me understand how to get into the storage unit.

Rating:

1.0

These guys have no idea what they are doing. Theres one guy (hispanic) thinks he owns the place. While he clean his person truck on site. Closed my account and they left it open. Definitely will use public storage bc they know how to operate a business.

Rating:

4.0

Hard to contact them via telephone. Lost all contents due to inability to call and make arrangements to get the bill paid.

Rating:

3.0

My account was messed up because the guy who entered my info, did it wrong. It lead to a lot of problems and I had a hard time cancelling.

Rating:

5.0

Allie was very friendly and professional.

Rating:

2.0

I moved-out of the unit on 9/26/2020; you emailed me with Delinquent Notice. I NEVER received am email for my move-out. This email suggests my move-out was 10-06-20---THAT IS INCORRECT.

Rating:

5.0

The staff was crazy busy but they still made sure we got everything we needed. Thank you!

Rating:

4.0

My only complaint is the cost of the storage facility. I was paying $127.00 a month. I've paid half that at alot nicer storage facilities.

Rating:

5.0

Very professional staff and very well ran organization.. Every bit of the process was easy and there was nothing at all to me that was not true. I absolutely recommend this facility to others!

Rating:

5.0

Excellent facility

Rating:

5.0

This facility was great in its appearance and maintenance and the staff were helpful in offering a good plan for storage.

Rating:

4.0

Only knock is store did not answer phone anytime I called.

Rating:

3.0

Hi. I am trying to get the Waco Uhaul to contact me on move out of a storage unit. I have called multiple times and get redirected to the call center. They message the property but I get no calls back

Rating:

5.0

The guys at Uhaul Waco Dr were great to work with. Very helpful and accommodating!

Rating:

5.0

Great job

Rating:

5.0

great customer service

Rating:

5.0

There were a few glitches, but they were taken care of

Rating:

1.0

I did not use them. I also cancelled my storage building twice.