Customer Reviews for U-Haul Moving & Storage at Waco Dr
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Waco Dr
Burke B. on
Truck could be in a better service condition .
Gerardo S. on
N/A, always treated very friendly, courteous, and professional, always.
Carson P. on
I wasn’t 100% sure where to drop it off, so I dropped it next to other trailers. I also dropped it off around 7 so the staff wasn’t there to help. Other than that, good location.
Anna E. on
Returning next week to rent again. Everyone was great!
George C. on
i think when you pay the extra money to cover any damage to the truck, it should include any gas not refilled.
Charlie C. on
The only reason I didn’t mark excellent, was due to having to wait 30 minutes in line after reserving the trailer. There was only 1 person in front of me with the uhaul employee. Better staffing at the desk. That’s the only thing that honestly could have made the experience better.
kathy k. on
It super easy!
Odell M. on
N/A
James P. on
Long line with 1 person helping customers. Not clear on where to drop off (correct location?). Guy helping outside was basically nonverbal. He got it done for me almost humorous how he wouldn’t acknowledge a customer.
Kevin C. on
Air conditioner did not work on the truck. Not acceptable for a $500 rental. I request a refund for all or part of the cost. The attendant verified it was not working when I returned the vehicle.
jennifer h. on
Hi. I am trying to get the Waco Uhaul to contact me on move out of a storage unit. I have called multiple times and get redirected to the call center. They message the property but I get no calls back
Mary Q. on
There is nothing to improve. Service and equipment were excellent!
Samuel O. on
None
Nicholas M. on
Don't charge a rental fee for furniture pads if they aren't used. Literally returned in packaging and still charged for rental of them.
kenneth s. on
The service this time was less than expected. I would think twice before using them again. I have used them at least 3-4 times before. Not the way I was treated.
Jacklyn B. on
Great customer service. Very kind helpful friendly and upbeat employees. I witnessed an employee handle an impatient customer very well with patience speed and cleverness. Great customer service skills. Helps make the business run smoothly and still kept remaining customers happy. They are quick to help you get in and out during a process that cN sometimes be stressful. This is my favorite location
Cristobal L. on
When trying to explain about the air conditioning not working, the person behind the desk did not attempt to address the problem for the next renter, did not write any kind of comment anywhere and told me to contact the pick up location.
Leia A. on
We needed to keep our rental a little longer than expected and when they called to check to make sure we were returning it, I asked for an extension and they said no. They didn’t seem to care that we still needed it or offer to help us with another one. When we returned it they charged us for an appliance dolly we never received after I told the guy we didn’t receive one, he said okay and charged us for it anyways.
Barbra S. on
The equipment was faulty and the hitch and trailer fell off my car. Thankfully, the trailer did not go flying through my car or I'd be dead. When I returned the equipment, I was asked, "Why did someone remove the pin...we put it in." NO ONE REMOVED THE PIN. It was either not inserted correctly or was the wrong size for the hitch you sold me or something else, but it came out and the hitch and trailer fell off of my car.
ROB J. on
A really good place!
cynthia h. on
Uhaul moving and storage at 200 Central Texas Parkway are CROOKS!! I'd like the name of the employee who didn't call for help when their toilets were overflowing into my storage unit! I need the owner, the CEO...NOT THE IDIOTS THAT WORK UP THERE!
Ramon Argila d. on
THE TRUCK WAS FREAKING AWESOME! Just wish it got better than 19 mpg. Still AWESOME!
belvin l. on
I AM VERY UNSATISFIED WITH UHAUL I WAS CHARGED 148.00 FOR ONE WAY AND DIDN’T GO CLOSE TO 60MILES I WAS MISINFORMED TO THE FULLEST AND NO I WILL NOT RECOMMEND UHAUL TO ANYBODY I HAVE DEALT WITH UHAUL IN THE PAST BUT NEVER BEEN SO DISAPPOINTED
freidia M. on
Thank you!
COREY S. on
It took a couple days to get a PICK Up Truck,, although, UHAUL webpage attempts to put in front of us customers,, a utility VAN,, which is good for many purposes, But it is NOT A PICK UP,, so stop y’alls Computer program to attempt to attract us , PICK UP NEEDIng FOLKS,,, a Van is not always suitable! ALSO, the delay that happened for me regarding a pickup, an extra day, was not due to availability but the previous renter had a nasty bodily function, or, puked in the truck (which was pretty new) and it smelled,, although they had made me aware of that the evening prior,, as I was to rent it a day earlier than I did, however the UHaul facility had to clean it prior to my rental. They did the best they could, however the smell did come through over a period of time,, this not being Uhauls fault at all,, just the nasty ass renter prior to me,, fault for having very bad personnel issues,, especially not being considerate enough to clean up whatever gave such a nasty smell!!! I say,, whoever y’all receive a vehicle back from, like this in the damn near future, and it smells like hell,,,,,! charge that nasty ass lazy SOB A MINIMUM OF 5 Days Rental without question! I’m renting y’alls Vehicle because I have to do some sort of manual labour in the Texas Summer Heat! The last damn thing I need to smell is some SOB’s lazy drunk, sick or whatever’s ass puke in my nose the whole freaking day,, without question,, the last damn thing I want to smell,, after spending approx 35 dollars on OZIUM spray to attempt to cancel this nasty smell! As I said,, a damn minimum of 5 days rental fee the next time some lazy SOB brings a truck back to your facility, prior to you renting to a responsible renter as MYSELF!!!
Robert D. on
A flat trailer option for wider side by sides. 65 inch actual width.
Bill C. on
Had tail wagoween had to off load and reload would have been nice to have a little information of front
frederick w. on
Above Excellent courtesy and respect towards me and my expectations.
Linda B. on
Everything was perfect.
Sarah M. on
Reasonings of being charged. I was charged an extra 43 dollars after returning the truck. Without a reason as too why. I wish I had some sort of explanation, because I cleaned out the back of the truck and the front to avoid extra charges and still got charged.
Adrian M. on
N/A
Heather P. on
Although Waco Dr was where we picked UP the trailer that is NOT the location I reserved at and was only told via text 1 hour before that the location changed. Had to rearrange our whole morning to drive a half hour to this location instead of the one that was right by our house!! VERY disappointed!! Especially since we reserved weeks ago!
Lorraine K. on
Nothing! All my questions were answered (even though I tend to be redundant). I had never driven a truck like this before but my fears were put at ease at pick up. I did find the 10 ft truck I rented to be easy to drive and even without a ramp was able to load/unload very easily! Drop off went just as smooth! The staff at this location was very nice.
kay r. on
Service was great!
yolanda j. on
I ask for confirmation of what I paid for and I haven't received it. I didn't get a receipt for anything I paid.
william H. on
the truck was ready and the staff helpful. Everything went well even when I returned it.
David j. on
Very clean and professional help
charles a. on
The staff and every one was great
clyde F. on
Gary was a great help. He was very informative and got me in and out quickly
Mike B. on
We called and confirmed a pickup the day before and then show up and the truck is not there. we had to go to another location to pickup truck. shame on uhaul!
George M. on
The guys at Uhaul Waco Dr were great to work with. Very helpful and accommodating!
Calvin L. on
Again went to the location I was scheduled to return to and they were full so I had to go to this one.
Charles H. on
Awesome customer interactions with this location. I will use them again if I ever need to rent a u-haul!!!
John R. on
Improve the advance sign in process. Seems like I had to provide the same information over again once I got there.
Barry H. on
When I dropped off the truck I was the only customer in the store and the two men working there would not wait on me, after 20 minutes I went outside to ask my girlfriend to go in to see it they would wait on her and then on of the guys came out and said he would check me in. Customers standing in line should come first!
Dianna E. on
Mark the doors tried 3 sets before finding 1 open. The service guy when I returned it was nicer than the guy on the inside when I picked it up.
Juan R. on
Prompt response, and good people and great service, thanks for assisting on hooking up and unhooking for me
Richard S. on
Had nothing but pleasant experiences there
Gerald G. on
Ask more questions about the customer needs and use of the equipment to make sure they are making the right decision.
Amanda M. on
Don’t forget products customers order when they made an online purchase. We were about to leave and then I had to check if the ratchet straps I purchased were in the trailer because no one gave me them in the store. Had to go back in and get them. Thankfully I was thinking about them because I would have left without them and regretting driving the distance only to find out I didn’t have straps.
Austen L. on
All of the gentleman working were extremely nice and got me squared away even when the person who took my appointment got my name wrong. I would definitely rent from this location again with the current crew that is working
Tim H. on
All the folks at this location were a big help. Exactly what I needed and happy to help.
frank k. on
Nothing at this location! The personnel there are on top of things, kind, professionals! U Haul is my go to if I move again!
Martin p. on
Nothing to add, service.
melissa s. on
your employees were kind, curtiuose and very helpful.
Lillian M. on
GREAT SERVICE AND VERY ECONOMICAL, I AM GLAD I COULD AFFORD THE PRICE. IF THE COMPANY DOES NOT GO BANKRUPT, I WOULD HOPE THAT IN YOUR NEXT BOARD MEETING , SOMEONE WOULD VOTE TO GIVE CUSTOMERS FREE BOXES WHEN THEY (THE CUSTOMERS) ARE IN NEED.
hazel w. on
Overall it was ok.. I had never used u haul and having to drive into town was probably the most annoying thing about it.
Melissa S. on
Great job
patricia v. on
great customer service
Delaina E. on
There were a few glitches, but they were taken care of
JEFF S. on
I did not use them. I also cancelled my storage building twice.
Delaina E. on
Everything went well, wish there had been a unit on the first floor though