Customer Reviews for U-Haul Moving & Storage at Waco Dr

Rating:

1.0

I had made a reservation on Tuesday for 8 am. I have the email showing this. I had to call into the customer service desk to add a trailer to the reservation which took over an hour but no big deal. They had to move me to a different store. Also no big deal. I show up after driving 3 hours the night before and staying in a hotel, at 8am and I am told my reservation is not until 10 and I'd need to wait. Ok, well that's still not that big of a deal. As I started asking inquiring questions I come to find out that they do not have a truck for me. No store within 45 miles has a truck for me. AND I NEVER GOT A PHONE CALL OR NOTIFIED THIS WAS THE CASE. I am glad I did not wait two hours to find out this information. After over an hour wait I was able to secure a DIRTY AND MUDDY trailer. The guy brought me my dollys but left them there for me to load myself. So I leave with a tiny trailer and no 26' truck like I had originally reserved. I will likely never do business with Uhaul again and I will make sure to tell everyone who will listen about my experience and then about the experience I had at Penske in which they were able to secure the truck I needed at the last minute.

Rating:

1.0

Better service and less problem.

Rating:

5.0

Keep doing what you're doing. Being honest goes a long way. There's good people working at this location.....

Rating:

5.0

They take good care of their people and if there's a problem they try to solve it to the best of their knowledge thank you uhaul

Rating:

5.0

Great service much better than the other waco Dr locations I've used. The fenced in one and the green one that does inspections

Rating:

5.0

Will recommend

Rating:

5.0

Much more personable with great customer service

Rating:

4.0

Good Job

Rating:

5.0

Awesome staff

Rating:

5.0

Please give my man Bruno a raise. Very personable, empathetic, and great problem solver. Any issues or questions I had Bruno was quick to resolve the issue. 5 star service

Rating:

5.0

Bruno deserves a raise. I've rented from the same place twice and Bruno helped me out both times. Any issues I had Bruno was quick to fix them. Nothing but 5 stars from me. I will be sure to recommend to my friends

Rating:

1.0

after showing the agent it was safe tow includes damaged equipment waver she still insisted I had to pay and it was up to me to call your insurance carrier

Rating:

5.0

excellent and friendly service

Rating:

5.0

Uhaul is always on point. From their trailers to their largest trucks. Always been satisfied.

Rating:

3.0

I explained I needed a trailer to move a king size mattress and the clerk never mentioned that I would need a bigger trailer as the opening on a 5x8 is not large enough or tall enough.

Rating:

4.0

good service: convenient and quick and the folks knew what they're doing; many thanks!

Rating:

5.0

Great customer service.

Rating:

4.0

You don't have to call people to vouch for someone before giving out the truck to that person. It doesn't make any sense.

Rating:

5.0

The truck rented was excellent. Performed excellent. Would recommend this truck.

Rating:

4.0

Nothing

Rating:

5.0

U-Haul never fails me

Rating:

1.0

Reserved equipment 3 weeks prior to my pickup date. Arrived on reserved date and was told the truck had gone in for repairs earlier that week and didn't have one available or another in town except a one way truck. Your agent refused to rent that one to me. After more than 2 hours and arguing with several other agents I finally was able to get a truck. This shouldn't be so hard. The location I rented the truck from should have called me and informed me of the situation. Totally ridiculous and unprofessional. At this point I feel that your company should reimburse me part or all of my rental fees.

Rating:

3.0

Rental required a new brake light and new windshield wipers prior to leaving with truck, which staff was unaware of, not sure truck was properly inspected prior to renting to us.

Rating:

5.0

All great. Pick-up / Waco location was very helpful when I had a blown fuse for the trailer lights.

Rating:

4.0

The First gentleman we talk to. He Didn't listen to where I Was Moving? Next, that clerk had me Return Truck 3 Hours Away!!! No Way Hell. I'm I Driving 3 Hours Out for a Drop off!!!

Rating:

5.0

Everything was smooth and easy. In and out. Thank you Waco U-Haul.

Rating:

3.0

The uhaul was dirty and it smelled funny I think they should have cleaned the equipment before they rented it out again and better communication between the customer and the business because they didn't have my reservation

Rating:

1.0

To many problems to list on the survey

Rating:

4.0

Uhaul's policy of calling someone to verify I'll bring the equipment back is moronic. What if I didn't have any friends? What if I was trying to get away from my spouse and don't know anyone? What if the guy running the register is a psychopath and starts harassing my wife? I mean, I gave him her number in order to rent a trailer. As little as I rent from Uhaul, I'd rather them run a credit check. Guess maybe it's time to buy my own MC trailer

Rating:

2.0

Your online check process is worthless and a waste of time. This is the 2nd time I have completed the entire online check-in process and gotten a confirmation, but when I get to the store still takes about 45 minutes for the associate to redo almost everything again. So why waste my time and ask me to do an online check-in? Please fix this process or eliminate it.

Rating:

5.0

Everyone was very friendly and helpful. I am not aware of any improvements needed.

Rating:

5.0

Facility was nice and staff was friendly.

Rating:

3.0

The U-Haul battery died twice. Which caused us to be behind which cost me $150 because my movers could not move my belongings in the U-Haul. And I had to rent the movers for another hour because the U-Haul was dead.

Rating:

4.0

I was maybe 5 minutes late returning the rental and was charged for a whole second day and second day of insurance. Wow! I even called to tell them that I was stopping for gas and then would be there. All of the employees were still at the store and I handed them the keys. I can see being charged something, but $55 extra dollars is a bit much for 5 minutes past the return time.

Rating:

5.0

Great service

Rating:

5.0

The person that help me was awesome, she was great.

Rating:

5.0

N/A

Rating:

5.0

Nothing

Rating:

4.0

Truck was in poor condition. It had over 130,000 miles, the steering didn't feel right, and the transmission didn't work properly. I wouldn't feel comfortable driving it very long distances. I think I'll use Penske trucks from now on. They seem to be in better condition, albeit more expensive.

Rating:

5.0

Had rusted wire hangers tied all over the rub rails inside the trailer

Rating:

5.0

Great staff so helpful and great people working for your company!!!

Rating:

5.0

Again great staff and was great to have such nice and informative people working for your company!!

Rating:

4.0

Bruno and the associates there were very helpful and made pick up and drop off very easy. The price was very reasonable and will be considered when the need arises.

Rating:

5.0

Bruno was very professional and took care of all our needs. Thank you.

Rating:

5.0

Bruno manages the best U-Haul Location in the USA. He is real friendly to everyone and extremely smart! I rate him a 10+

Rating:

4.0

The 10' truck I rented at first sight looked great. After loading it and getting on the road I learned differently. The seats are not adjustable, they sit practically straight up and after awhile they are uncomfortable. The windshield leaked above the rear view mirror. The transmission made bad noises and made me feel it would break down anytime. The shocks need replaced, the vehicle bounced the entirety trip. That combined with the vehicle wanting to wander made controlling it difficult at times. Just happy we made it without incident. I would not recommend this company for a long distance trip.

Rating:

5.0

Fast and Friendly

Rating:

5.0

Left headlight was flickering due to being loose. Had tire sensor light on and truck was very slow.

Rating:

5.0

BUSY LOCATION . SONYA NEEDS DESK HELP. OTHER WISE EVERYTHING WAS ON POINT.

Rating:

1.0

Did not use it at all but they said I can not get my money back was no told to me that I could not get it back

Rating:

5.0

Even though I was offered a free month storage with the rental of my truck, when I got there I had to pay.

Rating:

5.0

I can't remember the ladies name . She was so helpful from the beginning to the end . She was helpful and very professional at her job. Any question we had she was there to help us. Very kind to us. I would highly recommend this uhaul place above all.

Rating:

4.0

Closing at 5:00 makes it difficult to talk to staff because I work until 5:00

Rating:

1.0

I scheduled for a 4 hour window. Then get there & rep told me I only scheduled for 1 hour. I then get a text msg 2 hours later saying my reservation was for 4 hours. Ordered a storage that holds “2 rooms” it was extremely small & did not hold 2 rooms. (False advertisement) I had to cancel everything & then go to a different uhual place. Got assigned a storage only to find out I could not get into the storage because someone else had a lock on it. Had to wait an additional 30 minutes to redo my paperwork for another unit

Rating:

5.0

She was so kind and very informative to us. Very helpful

Rating:

5.0

Solid location. Tight security. All good.

Rating:

5.0

great service, easy to start and nice to deal with

Rating:

3.0

The online check-in was easy and the employees at this location are very friendly. The issue I had was during the move-in process I saw no less than nine roaches. Four crawling on the walls, four on the ground in my unit and in the hallway, and I even had one on a box sitting in the hallway that I went to pick up and move into the unit. Had I not been severely limited with time because of my upcoming deployment I would have refused the move-in and gone elsewhere. There's clearly an infestation and no pest control. I'll have to fumigate everything in the unit before I can move it into a new apartment when I come back from deployment. In all my years of using storage facilities I've never seen this.

Rating:

4.0

Bugs

Rating:

1.0

Signed up online and paid for a unit. Got to the unit with boxes in hand ready to move in and unit had someone else’s stuff in it

Rating:

5.0

Made sure I knew how to gain access using the entry card.

Rating:

4.0

Very friendly and helpful staff!

Rating:

5.0

Friendly staff help me understand how to get into the storage unit.

Rating:

1.0

These guys have no idea what they are doing. Theres one guy (hispanic) thinks he owns the place. While he clean his person truck on site. Closed my account and they left it open. Definitely will use public storage bc they know how to operate a business.

Rating:

4.0

Hard to contact them via telephone. Lost all contents due to inability to call and make arrangements to get the bill paid.

Rating:

3.0

My account was messed up because the guy who entered my info, did it wrong. It lead to a lot of problems and I had a hard time cancelling.

Rating:

5.0

Allie was very friendly and professional.

Rating:

2.0

I moved-out of the unit on 9/26/2020; you emailed me with Delinquent Notice. I NEVER received am email for my move-out. This email suggests my move-out was 10-06-20---THAT IS INCORRECT.

Rating:

5.0

The staff was crazy busy but they still made sure we got everything we needed. Thank you!

Rating:

4.0

My only complaint is the cost of the storage facility. I was paying $127.00 a month. I've paid half that at alot nicer storage facilities.

Rating:

5.0

Very professional staff and very well ran organization.. Every bit of the process was easy and there was nothing at all to me that was not true. I absolutely recommend this facility to others!

Rating:

5.0

Excellent facility

Rating:

5.0

This facility was great in its appearance and maintenance and the staff were helpful in offering a good plan for storage.

Rating:

4.0

Only knock is store did not answer phone anytime I called.

Rating:

3.0

Hi. I am trying to get the Waco Uhaul to contact me on move out of a storage unit. I have called multiple times and get redirected to the call center. They message the property but I get no calls back

Rating:

5.0

The guys at Uhaul Waco Dr were great to work with. Very helpful and accommodating!

Rating:

5.0

Great job

Rating:

5.0

great customer service

Rating:

5.0

There were a few glitches, but they were taken care of

Rating:

1.0

I did not use them. I also cancelled my storage building twice.