Call center is very frustrating. Average wait time is 20 minutes. It would be better if you could actually talk with the person at the uhaul store you are renting from.Rhonda B.
Customer Reviews for U-Haul Moving & Storage at Waco Dr
Waco, TX 76710
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.THOMAS S.
Customer did not leave a comment.Eric O.
They made our move easy & helpfulBarbara T.
Customer did not leave a comment.ERICA V.
Make sure charges for phones workEric O.
Service customers first . Not go play around some where.John A.
Customer did not leave a comment.Gregg G.
The gentleman that helped me was very helpful and knowledgeable and truly had my best interest in mind.RIC B.
Customer did not leave a comment.JAMES G.
Customer did not leave a comment.Bart C.
Brent always does a great job.Pedro M.
Customer did not leave a comment.Horacio S.
GreT customer service!Michelle F.
Staff was very friendly and helpful!Amy P.
Customer did not leave a comment.Carenna T.
Customer did not leave a comment.DAVID K.
Customer did not leave a comment.Kevin H.
Since the original U-Hall mess up and can't maintain there trucks they took care of me I got very happy greeting and they look at truck that was broke and waive gass fee for me for the inconvenience which I really appreciate it thank yall so much yall Made this whole experience much betterKenneth T.
The guys at that location are great!Lisa P.
Customer did not leave a comment.Daniel H.
Both times that I rented a car dolly you let me borrow an adapter for the lights and that was a nice extra. Thank you.Scott E.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.PAUL C.
We asked for dollies and didn't get them. We couldn't reach the store by phone at all. To talk to anyone was a 20 minute wait. We went back to get them which was out of our way and took extra time. When we turned the truck in there was no offer at all to compensate.John M.
Customer did not leave a comment.William F.
Customer did not leave a comment.mary C.
Customer did not leave a comment.James O.
Fast, great service. Will definitely use this location in the future.Quentin H.
Customer did not leave a comment.Adrian G.
I rented a tow dolly. My first time to use it. I explained to the sales person that I'm towing a front wheel drive vehicle. Would there be any issues because of the type of vehicle? He said no, Chevy Cruze are towed a lot. When we loaded the car onto the dolly I made sure it was on level ground. Because of the weight on the front end of the car and the low ground effects, the bottom of the bumper got caught and it ripped it loose. It didn't fall off but it is dragging the ground. Now we have to replace it. I found out from a different uhaul that they don't recommend that cruzes be towed. So sad.Allan A.
Customer did not leave a comment.Toby M.
Customer did not leave a comment.Deborah R.
Customer did not leave a comment.Jaime R.
Nothing everything work out greatDitirck H.
Customer did not leave a comment.William S.
Customer did not leave a comment.Gary M.
Fast efficient courteous serviceaaron B.
Truck needs maintenance. Front end shook for 2,400+ miles. I mentioned it to Uhaul employee- nothing was done- concern not addressed.Tammy B.
Customer did not leave a comment.Stephanie C.
Thanks for Cedric helpMarvin O.
Customer did not leave a comment.Diane R.
Exceptional serviceDavid H.
Customer did not leave a comment.Brandy B. | Online Move In
My account was messed up because the guy who entered my info, did it wrong. It lead to a lot of problems and I had a hard time cancelling.Elizabeth N. | Overall Experience
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.Jeffie S.
The uhaul worker failed to let me know that they had transferred my reservation to another location. He could have called so that I wouldn't have had to waste my time and gas driving across town. Then he didn't even say sorry. Then the truck had bald tires. We had snow and the truck got stuck. This was a horrible truck and experienceAdriana B.
Customer did not leave a comment.Joel G. | Overall Experience
Customer did not leave a comment.Stan M.
Resolved any issue, and all my questions, I had at the time.Kris C.
Customer did not leave a comment.TERESA Y.
Customer did not leave a comment.James H.
Definitely a quick turn-in. thanks a lotCynthia W.
Customer did not leave a comment.An N.
Very nice employeesFreda V.
Thank you Cedric & Chris you both were very professional.Deborah C.
Very friendly people. They were ready for me and took good care to ensure a speedy transaction. The return was equally easy and fast.Joaquim F.
Customer did not leave a comment.Rhitam N.
Less than 20 miles used total = no need to fill up gas.frank L.
Customer did not leave a comment.Donald B.
Cedric and the other employees had EXCELLENT CUSTOMER SERVICE. They were very helpful and understood what i needed. During these times it was very refreshing to have such good people to help my daughter and I with our needs. Keep up the GREAT work guys!! Thank you again!! Kimberly AllenKimberly A.
Customer did not leave a comment.Jose P.
Customer did not leave a comment.MICHAEL JOHN A.
Customer did not leave a comment.Tiffany H.
Great customer service.JEAN D.
Customer did not leave a comment.Steven M.
No comments at this timeStephanie R.
Customer did not leave a comment.ROBERT U.
Customer did not leave a comment.DALTON H.
Customer did not leave a comment.Elizabeth O.
Great customer serviceJohn H.
Customer did not leave a comment.amber R.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.Janeth G.
Very Helpful and easy to drop off.martha T.
Not advertise the false 19.95 rat patuty. say like it is 69 or whatever!vasali V.
Excellent service quick and easyDonald C.
Customer did not leave a comment.Shannon M.
Very helpful and quick service. Thank youCraig S.
Customer did not leave a comment.Daniel M.
Brent and Stephen were very professional and made my move easier with their excellent customer service. My next move will be with Uhaul. Thank you.Douglas B.
Cedric was very helpful and welcoming.Matthew G.
Customer did not leave a comment.jesse M.
Customer did not leave a comment.ASHLEIGH E.
Customer did not leave a comment.BART A.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Phillip H.
Customer did not leave a comment.Angela H.
Customer did not leave a comment.Rachael R. | Overall Experience
Customer did not leave a comment.Tiffany M.
Customer did not leave a comment.TERRY M.
Give accurate information and consistent information; dolly and blankets were supposed to be included; with no charge for the dolly. 25 min wait time to actually wait in line to get my rental, gas estimate was slightly underestimated; I was told I could drop in another city; they said the did not accept drop offs and wanted to charge me. I had to argue, and since no charges were popping up they finally took it; somewhat hidden charges not emphasized boosted price: explain the contract better. ; do not tell Persons and affirm a drop off and then say you ant do that plan;patrick C.
Allie was very friendly and professional.Rebecca T. | Online Move In
Customer did not leave a comment.Linda B.
Customer did not leave a comment.Margueritte F.
The truck had difficulty starting each time and there was less than 1/4 tank when I picked-up truck.Violet R.
Customer did not leave a comment.Lynnette A.
Customer did not leave a comment.PAUL P.
Customer did not leave a comment.Chris A.
Customer did not leave a comment.Virginia B.
There was a great worker doing equipment pick up. He cleaned out the truck and even gave it a quick mop. I wish I got his name for a shout out, but I didn't. Thanks buzz cut and sunglasses guy!Abigail D.
Customer did not leave a comment.charles M.
Make sure tires have air. Rt rear outter dual wheel was flat noticed vibrating at 40mph+ after picking it up.Joshua D.
Customer did not leave a comment.La Wanda T. | First Impressions
I moved-out of the unit on 9/26/2020; you emailed me with Delinquent Notice. I NEVER received am email for my move-out. This email suggests my move-out was 10-06-20---THAT IS INCORRECT.YVONNE TUCKER M. | Overall Experience
Customer did not leave a comment.Deidre W. | Overall Experience
The staff was crazy busy but they still made sure we got everything we needed. Thank you!Jennifer L. | Online Move In
Customer did not leave a comment.paul G. | Overall Experience
Customer did not leave a comment.Tanya G. | Overall Experience
My only complaint is the cost of the storage facility. I was paying $127.00 a month. I've paid half that at alot nicer storage facilities.Bruno V. | Overall Experience
Customer did not leave a comment.Dawn L. | Overall Experience
Customer did not leave a comment.MAXANNE S. | Overall Experience
Very professional staff and very well ran organization.. Every bit of the process was easy and there was nothing at all to me that was not true. I absolutely recommend this facility to others!frank e. | Overall Experience
Excellent facilityVINCENT R. | Overall Experience
This facility was great in its appearance and maintenance and the staff were helpful in offering a good plan for storage.Derek A. | Overall Experience
Only knock is store did not answer phone anytime I called.Matt R. | Overall Experience
Hi. I am trying to get the Waco Uhaul to contact me on move out of a storage unit. I have called multiple times and get redirected to the call center. They message the property but I get no calls backjennifer h. | Overall Experience
The guys at Uhaul Waco Dr were great to work with. Very helpful and accommodating!George M. | First Impressions
Great jobMelissa S. | Overall Experience
great customer servicepatricia v. | First Impressions
There were a few glitches, but they were taken care ofDelaina E. | Overall Experience
I did not use them. I also cancelled my storage building twice.JEFF S. | Reservation
Everything went well, wish there had been a unit on the first floor thoughDelaina E. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!