Customer Reviews for U-Haul Moving & Storage at Waco Dr

5443 reviews

4216 W Waco Dr   Waco, TX 76710

(254) 753-7357

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(254) 753-7357

4216 W Waco Dr
Waco, TX 76710

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Carson G. 
Rating:
5.0

AC had issues, not cooling all the time

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
4.0

My comment is for the Des Plaines, IL store and the general help through U-Haul corporate. We were contacted and offered to haul an extra trailer for $700 off our bill. We agreed and went 100 miles out of our way (in Chicago at that!) to pick it up. When we arrived, they had no record of this, and we were there for 2 hours. We left and then suddenly they were able to locate the trailer and the record after we left. We did not turn around. This experience with corporate was awful. We were told that it was our fault, that we hadn't committed to it (we obviously had, since we wrote all the information down !) I would rate corporate and the DesPlaines IL store as 0s.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

BETH PETERS C. 
Rating:
5.0

Customer did not leave a comment.

barbara S. 
Rating:
3.0

Had reserved an appliance dolly with the truck . But there wasn't any so now I have my bed of truck scratched up 😔

Matilda O. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

I initially had some issues determining the size of the equipment I was loading. Once determined our tractors would fit the trailer the folks at this location found an issue with my car wiring. I had to get another car to be able to tow with, but. all along the way, these guys bent over backwards. They provided absolutely outstanding service from their entire team.

Gerrit C. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
3.0

Customer did not leave a comment.

Bryan E. 
Rating:
5.0

Both the store personnel and the 800 customer service were fast, kind, and courteous!

Antonio T. 
Rating:
4.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Quick in and out. Great customer service.

Anthony C. 
Rating:
5.0

I didn't drop off as my son did...said they were helpful and professional

Janie H. 
Rating:
1.0

Next time get the person to actually go out and check the gas and not just guess at it. I don't appreciate being lied to

Albert M. 
Rating:
4.0

Well, I needed it for one more day but your company told me it wasn't available. Even though one was available less than one mile away from that location. I could have kept this one until I was done and your company could have transferred the other one to that location for the other reservation you'll had. It only takes a little bit of effort to help out, but it didn't happen that way. Thanks

JOHN D. 
Rating:
5.0

Great store.

Mitchell C. 
Rating:
4.0

Quick and easy return. Got her done. Thanks for your services.

SONDRA C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

All good. Very painless. Had what I needed, checked me out promptly.

jack J. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

The payment process is strange. I was charged and refunded and charged and I saw a totally different amount on the receipt. It's unclear if the payment is done processing or not/how much it cost. Also, the after hours return thing was explained to me that I just had to return it before they opened again. We returned the truck after midnight and the automated system tried to charge me an additional day fee. I'm not sure if its on there or not. The total is unclear and the charges to my account are confusing.

Megan J. 
Rating:
4.0

Customer did not leave a comment.

Shelly H. 
Rating:
1.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Tanairy H. 
Rating:
5.0

Customer did not leave a comment.

Alisa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James U. 
Rating:
5.0

Customer did not leave a comment.

Laura T. 
Rating:
5.0

Customer did not leave a comment.

Derek T. 
Rating:
4.0

Bugs

Stephen D.  |  Overall Experience 
Rating:
5.0

Pick up location sent me to the drop off location in Waco that was no longer accepting drop offs. Called 800 uhaul and could not get a rep on the phone. I called the drop off location on Waco dr, spoke with Cedric, he was very happy to help.

anothny P. 
Rating:
4.0

Customer did not leave a comment.

Jody F. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

BARBARA H. 
Rating:
5.0

The guys went over and above the call of duty. Helped unload in the pouring rain. Great guys and great service

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

I had a wonderful talk with a gentleman who was a retired Army SNCO. It was a pleasure to meet him.

Nathaniel M. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

Katelyn G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn W. 
Rating:
5.0

Turn in was excellent

Richard M. 
Rating:
4.0

They additional staff to handle the volume of customers that use that location. The staff were very nice.

Jennifer R. 
Rating:
2.0

I wasn't told there would be a fee if the pads were not folded. Did t notice the small sign in the truck. Used 3/4 of the pads but was charged $25. I think this is an unfair and opportunistic charge.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Yall were great , will use you again

matthew R. 
Rating:
5.0

Great experience. Friendly people.

Melvin L. 
Rating:
5.0

Easy return of vehicle. Team was quick and responsive. Out in less than 5 mins!

CHRISTOPHER J. 
Rating:
5.0

Friendly customer service.

John B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

YONGYE L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Thank you for your speedy, friendly service! Well done Uhaul! I will definitely recommend Uhaul to my friends!

Jennifer T. 
Rating:
5.0

cant'n say much, service was so quick and easy staff were so helpful it took all of 2 to 4 mins................ you can't beat that anywhere.

TRINI R. 
Rating:
5.0

Always use this location. The staff here is excellent.

Ben M. 
Rating:
1.0

Screwed me on drop off location. Will never do business again. FUCK OFF.

DALE G. 
Rating:
5.0

Customer did not leave a comment.

Erma W. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

CURTIS K. 
Rating:
5.0

We were very pleased, with no problems whatsoever.

Jeff B. 
Rating:
4.0

Customer did not leave a comment.

LUIS H. 
Rating:
5.0

Quick, efficient, accurate, and professional. A good experience in the middle of a stressful move.

Michelle L. 
Rating:
5.0

The guys that were working the day I picked up the truck went above and beyond to help me! I would change nothing about my service and will give them a very strong 10 in customer service

Karen P. 
Rating:
4.0

Customer did not leave a comment.

CASSIDY P. 
Rating:
1.0

Make sure when you make reservations make you get your vehicle on time not hour and hours later

CAROLYN T. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE D. 
Rating:
1.0

They didn't have the dolly I booked eventhough it was confirmed. The person at the desk had a really bad and unfriendly behavior.

Jose T. 
Rating:
5.0

Customer did not leave a comment.

Tonya C. 
Rating:
3.0

Better communication and coordinating with your customers. Did not get a response from ur 888 area code personal .

BARTOLOME E. 
Rating:
3.0

Terrible when you arrive and wait in a line for an hour, only to know your truck is not ready cause the guy has it doesn't return it, and more worse, no back up. I booked a week ago

Wenlei B. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

BENITO S. 
Rating:
5.0

Customer did not leave a comment.

Dodie M. 
Rating:
5.0

The owner is wonderful!!

Andria L. 
Rating:
3.0

Your moving services are a complete scam. Nowhere does it say that you are only paying for loading. It was a complete surprise to me when my movers said that they were done after they finished loading. How can normal people unload that? I am not impressed with Uhaul's advertising for moving help, its a complete and total sham.

julie H. 
Rating:
5.0

Customer did not leave a comment.

Sonny D. 
Rating:
1.0

Don't ask customers to step up next in line and then go help another customer without saying I'll be right back with you.

odie D. 
Rating:
3.0

Staff was polite but perfunctory. Truck was ok- a lot of play in the steering wheel. Back of truck was clean- had to clean off the dashboard to better see the dials- very dusty. Still have not received my receipt via email. Parking lot challenging. Nice inventory of supplies. Seems understaffed- I needed to rent a dolly after I returned the truck but you only had 1 staff inside an multiple customers moving slowly through line. Ended up buying a dolly elsewhere.

Mark J. 
Rating:
5.0

This is the 4th time I have picked up or dropped off at this location from my 4 month move…lol Service is awesome and I am in the customer service business so Ivan be critical. Great work! Thank you All!

TERESA Y. 
Rating:
5.0

Prompt service!!!!

Leonardo S. 
Rating:
5.0

Customer did not leave a comment.

Angela H. 
Rating:
5.0

Everyone was awesome and very friendly.

Charles Y. 
Rating:
5.0

Customer did not leave a comment.

SHARON BRASELL P. 
Rating:
5.0

The customer service at this location is outstanding. This is third time in a month I have used their services. Always courteous and helpful. I will always use them and tell my friends the same.

Pat M. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Employee was the best service excellent

GARY I. 
Rating:
4.0

Customer did not leave a comment.

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

Patsy A. 
Rating:
3.0

Customer did not leave a comment.

Stephanie M. 
Rating:
1.0

Signed up online and paid for a unit. Got to the unit with boxes in hand ready to move in and unit had someone else’s stuff in it

Megan W.  |  Online Move In 
Rating:
5.0

Very nice employees.

Robert C. 
Rating:
5.0

Exelent cervice

Raul F. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Lindsay B. 
Rating:
5.0

Customer did not leave a comment.

Lindsay B. 
Rating:
5.0

I was very pleased today. The process was simple and quick.

Jana W. 
Rating:
5.0

Made sure I knew how to gain access using the entry card.

Sheilda A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark y.  |  Overall Experience 
Rating:
4.0

Very friendly and helpful staff!

Tracy W.  |  Overall Experience 
Rating:
5.0

Friendly staff help me understand how to get into the storage unit.

Jennifer M.  |  First Impressions 
Rating:
1.0

These guys have no idea what they are doing. Theres one guy (hispanic) thinks he owns the place. While he clean his person truck on site. Closed my account and they left it open. Definitely will use public storage bc they know how to operate a business.

Kevin C.  |  Overall Experience 
Rating:
4.0

Hard to contact them via telephone. Lost all contents due to inability to call and make arrangements to get the bill paid.

David T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Simone B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandy B.  |  Online Move In 
Rating:
3.0

My account was messed up because the guy who entered my info, did it wrong. It lead to a lot of problems and I had a hard time cancelling.

Elizabeth N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachael R.  |  Overall Experience 
Rating:
5.0

Allie was very friendly and professional.

Rebecca T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

La Wanda T.  |  First Impressions 
Rating:
2.0

I moved-out of the unit on 9/26/2020; you emailed me with Delinquent Notice. I NEVER received am email for my move-out. This email suggests my move-out was 10-06-20---THAT IS INCORRECT.

YVONNE TUCKER M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deidre W.  |  Overall Experience 
Rating:
5.0

The staff was crazy busy but they still made sure we got everything we needed. Thank you!

Jennifer L.  |  Online Move In 
No reviews have been submitted for this location.

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