Customer Reviews for U-Haul Moving & Storage at Waco Dr

5,711 reviews

4216 W Waco Dr   Waco, TX 76710

(254) 753-7357

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(254) 753-7357

4216 W Waco Dr
Waco, TX 76710

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Ordered moving blankets but they didn't have any

Phil G. 
Rating:
5.0

Fast and friendly service

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
4.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

DIANA L. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
4.0

Sonia & Mike were very cordial & helpful.. Would rent from them again..

ELIZABETH S W. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Buys were busy, get them some more help

Ron T. 
Rating:
2.0

This truck would not start after you stopped it it took us four and half hours to get from Waco Texas to Tyler Texas and that's just ridiculous we've had this experience with U-haul before and will never use them again

Rachel H. 
Rating:
4.0

Efficient and easy pickup. Online check in made it very simple.

Patrick B. 
Rating:
1.0

Terrible customer service.

Luke R. 
Rating:
3.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Max K. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
1.0

I used my card and it charged me 75 and is only giving me 25 back which I think is extremely stupid because the rental was only 44 dollars and something.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

Caige P. 
Rating:
3.0

Guy at check in not friendly, no hello or anything, just, name, where are the pads, etc.

Paul M. 
Rating:
5.0

Keep up the good work

larry L. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
Rating:
5.0

Everything was excellent

juan R. 
Rating:
5.0

Customer did not leave a comment.

Nancy J. 
Rating:
1.0

We were scheduled to drop off at Goodmans Carwash at 1920 Franklin Ave in Waco TX. The place doesn't exist. It's some sort of run down car dealership. It was closed and the gates were locked. We had to find another drop off location.

Harry K. 
Rating:
5.0

Customer did not leave a comment.

KATHY P. 
Rating:
3.0

Customer did not leave a comment.

Bobby W. 
Rating:
4.0

Customer did not leave a comment.

SIMONE A. 
Rating:
4.0

No parking is available. Suggest parking across the street in the shopping center lot.

Daniel P. 
Rating:
5.0

No need to improve the lady was very friendly and nice this is our second time there lol and will go back

amara B. 
Rating:
5.0

Customer did not leave a comment.

Christa M. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

Wiper blades need replaced on the truck I rented.

Richard S. 
Rating:
3.0

repave parking lot!

Patrick F. 
Rating:
4.0

Customer did not leave a comment.

Preston N. 
Rating:
5.0

Customer did not leave a comment.

Eddie T. 
Rating:
3.0

Look, the people that work there are amazing. Friendly, professional, knowledgeable, and helpful. Y'all just need more of them! When we were waiting in line to pick up our truck rental, the phone was constantly ringing, and people were piling up behind us. The one associate on the floor was unflappable and handled everything professionally and as quickly as possible, but dang, y'all need more people. Also, the parking situation there is awful. Three regular spaces? Really? That said, the storefront was spotless and well-stocked. I was very impressed at the variety of packing materials available, and for what looked to be a reasonable price. Also, we rented a 15ft truck and utility dolly, and both were perfect for our needs.

Brandon T. 
Rating:
1.0

Customer service was so bad i called corporate because they need to know what's really going on at this location. I actually was in shock and the nightmare continued to this day.

Guillermo O. 
Rating:
5.0

This is the only location that I do business with. Professional and attentive to the needs of the customer.

WRAY S. 
Rating:
5.0

Great customer service and easy check in and out!

Edward R. 
Rating:
1.0

Front desk did not accept nor even entertain an Official DMV License Extension Card from another state.

Beauford G. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
3.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

My only complaint is that the interior was dusty. Other than that the Dodge Ram I was provided was excellent. It was a fantastic experience. Also the staff was very friendly and quick.

Chadrick A. 
Rating:
4.0

The service person was working alone and their was a line of ten people. Several did not want to wait, but we had an appointment. That was the good thing about waiting and they were ready for us. thanks

cynthia a T. 
Rating:
4.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Real life I want you took the trailer right away

Philip R. 
Rating:
1.0

I scheduled for a 4 hour window. Then get there & rep told me I only scheduled for 1 hour. I then get a text msg 2 hours later saying my reservation was for 4 hours. Ordered a storage that holds “2 rooms” it was extremely small & did not hold 2 rooms. (False advertisement) I had to cancel everything & then go to a different uhual place. Got assigned a storage only to find out I could not get into the storage because someone else had a lock on it. Had to wait an additional 30 minutes to redo my paperwork for another unit

EBONY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pruthul K. 
Rating:
5.0

My go-to rental location. Professional employees and nice location

WRAY S. 
Rating:
4.0

Customer did not leave a comment.

Lucas L. 
Rating:
5.0

Excellent experience!

Patrick H. 
Rating:
4.0

One of the clerks was rude. As I was letting him know that the back door … he interrupted and said yea he knew it had been rear ended which was not the problem and had not been reared and walked right out the door. Then came back in and said that the back door appeared to have be attempted to be burglarized. The lock was jimmied. That was right. He was very rude.

ANN P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
1.0

Pete was very rude and didn't want to assist with my return. Also need more help to assist with the customers wait is too long. And this has been at every location in Waco/Hewitt area always one person working.

DeShawn D. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
2.0

Customer did not leave a comment.

Yasmine C. 
Rating:
5.0

Customer did not leave a comment.

Stacie C. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Brenda F. 
Rating:
4.0

Customer did not leave a comment.

Gary M.  |  First Impressions 
Rating:
5.0

Nothing. I believe his name was Mike. He was awesome to work with.

Jennifer M. 
Rating:
3.0

Customer did not leave a comment.

Tonya H. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Phillip A. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
1.0

I was insulted and made to give TWO numbers of people who would vouch I would not steal the trailer. She proceeded to call each of them on speaker phone at the store and ask them if I could be trusted to return the trailer. This was humiliating and I am angry with myself for standing at the counter and allowing that to happen to me. I noticed at that time and when I returned the trailer that the person only asked white people for the two numbers. She allowed another black person to take a TRUCK and just leave a 100 dollar deposit. I mentioned this to the person unhooking the trailer and he stated "yes, she is prejudice that is why I'm transferring". My Husband and I have rented from this store for over 5 years and I will now NEVER return.

Peggy M. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Easy

John J. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

Dorothy S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

Esmeralda M. 
Rating:
4.0

Customer did not leave a comment.

SCOTT I. 
Rating:
2.0

I rented online and was told via the website i could skip the line and get my keys. I still had to wait, the front desk workers ignored me, and i had to ask for the keys and was still ignored when i asked. I needed a dolly and requested one and it was not in the truck so i got charged for it but didn't get it.

Bawnie S. 
Rating:
5.0

Things were great, thank you.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Shernika B. 
Rating:
1.0

First, I reserved a small 10' truck well in advance of my moving date. The day before I am scheduled to pick up the truck, I receive a call notifying me that the location did not have a 10' ft truck. Therefore, an upgrade was awarded. However, the larger the truck, the more fuel required. This was definitely NOT an upgrade. I spent over $300.00 in fuel alone. I asked for some consideration when it came time to settle the final costs, but I was told I had agreed to the terms of the contract. Additionally, the truck itself did not drive well. Above 60 miles/hr., the truck made a very loud whistling noise, which caused much distress for myself and my dog. So much so, that I had to stop and have the truck looked over. Again, this was not taken into consideration with regard to final cost, which totaled all in all $650.00. Never have I had to endure such a high cost for a U-Haul truck. There are more situations that occurred with this experience, but I honestly do not feel it is worth my time detailing here. Lastly, I will never bring my business to U-Haul again.

Shealyn S. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Demetric J. 
Rating:
3.0

Customer did not leave a comment.

Errol H. 
Rating:
5.0

Great job no problems

Melissa D. 
Rating:
3.0

Answer your phone !Don't leave people on hold for more than Five minutes . Thanks have a great day Mate

John H. 
Rating:
3.0

Some of the staff were not friendly or helpful.

shirley H. 
Rating:
4.0

Customer did not leave a comment.

Greg G. 
Rating:
2.0

The guy was not so nice and I was over changed and shouldn't have been. This all around was a bad experience and I will never use this again. It was not worth all the money I paid.

Kim W. 
Rating:
1.0

I originally made a reservation for a U-Haul location near my home. I even called to verify they had the equipment I needed. Then my reservation was changed to another location that was at 4216 W Waco Dr. So, I accepted the change thinking they would have the truck and dolly that I needed. The morning I showed up there was a long line, and only one employee serving customers…so I ended up waiting like 30 minutes. I'm not sure what the other employees were doing, but they weren't helping the line move any faster. When my turn finally came they told me they had the truck I needed, but they didn't have anymore appliance dollys. At that point I was extremely disappointed with the customer service with U-haul. What's the point of making a reservation, changing the location for better availability…and still not delivering on what was supposed to be guaranteed??

Mark B. 
Rating:
5.0

This was not my original drop off location. But due to my original drop location not having cash for my refund, they went out of there way to conduct and finish my return.

Rocky H. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
4.0

Customer did not leave a comment.

PAUL P. 
Rating:
2.0

I had a problem with the out side crew that is not ok, but Mike did a Awesome Job, but with the out side crew weren't so good I didn't appreciate their response Not great this location is W Waco Drive and N Valley Mills Dr. Waco Tx and you I am very nicely you please tell Mike I really do appreciate his help and his job thanks from Bennie Lerma

Bennie L. 
Rating:
5.0

Fast

Milton K. 
Rating:
5.0

Excellent experience

Aaron A. 
Rating:
5.0

She was so kind and very informative to us. Very helpful

LANEENA C.  |  First Impressions 
Rating:
5.0

Mike Meek and Mr Vargas (I forgot his first name) were great with customer service and I will definitely recommend this location to a friend.

Condo S. 
Rating:
5.0

Customer did not leave a comment.

Daruis M. 
Rating:
5.0

Customer did not leave a comment.

ANIEKEME U. 
Rating:
5.0

Very friendly, knowledgeable and professional. Excellent job!

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Vincenzo M. 
Rating:
5.0

Customer did not leave a comment.

Joe H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christy A. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

DACHYA B.  |  Overall Experience 
Rating:
5.0

Solid location. Tight security. All good.

EDWARD P.  |  First Impressions 
Rating:
5.0

great service, easy to start and nice to deal with

Michele C.  |  Overall Experience 
Rating:
3.0

The online check-in was easy and the employees at this location are very friendly. The issue I had was during the move-in process I saw no less than nine roaches. Four crawling on the walls, four on the ground in my unit and in the hallway, and I even had one on a box sitting in the hallway that I went to pick up and move into the unit. Had I not been severely limited with time because of my upcoming deployment I would have refused the move-in and gone elsewhere. There's clearly an infestation and no pest control. I'll have to fumigate everything in the unit before I can move it into a new apartment when I come back from deployment. In all my years of using storage facilities I've never seen this.

Bryant D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisa S.  |  Overall Experience 
Rating:
4.0

Bugs

Stephen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katelyn G.  |  Overall Experience 
Rating:
1.0

Signed up online and paid for a unit. Got to the unit with boxes in hand ready to move in and unit had someone else’s stuff in it

Megan W.  |  Online Move In 
Rating:
5.0

Made sure I knew how to gain access using the entry card.

Sheilda A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark y.  |  Overall Experience 
Rating:
4.0

Very friendly and helpful staff!

Tracy W.  |  Overall Experience 
Rating:
5.0

Friendly staff help me understand how to get into the storage unit.

Jennifer M.  |  First Impressions 
Rating:
1.0

These guys have no idea what they are doing. Theres one guy (hispanic) thinks he owns the place. While he clean his person truck on site. Closed my account and they left it open. Definitely will use public storage bc they know how to operate a business.

Kevin C.  |  Overall Experience 
Rating:
4.0

Hard to contact them via telephone. Lost all contents due to inability to call and make arrangements to get the bill paid.

David T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Simone B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandy B.  |  Online Move In 
Rating:
3.0

My account was messed up because the guy who entered my info, did it wrong. It lead to a lot of problems and I had a hard time cancelling.

Elizabeth N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachael R.  |  Overall Experience 
Rating:
5.0

Allie was very friendly and professional.

Rebecca T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

La Wanda T.  |  First Impressions 
Rating:
2.0

I moved-out of the unit on 9/26/2020; you emailed me with Delinquent Notice. I NEVER received am email for my move-out. This email suggests my move-out was 10-06-20---THAT IS INCORRECT.

YVONNE TUCKER M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deidre W.  |  Overall Experience 
Rating:
5.0

The staff was crazy busy but they still made sure we got everything we needed. Thank you!

Jennifer L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

paul G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya G.  |  Overall Experience 
Rating:
4.0

My only complaint is the cost of the storage facility. I was paying $127.00 a month. I've paid half that at alot nicer storage facilities.

Bruno V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dawn L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAXANNE S.  |  Overall Experience 
Rating:
5.0

Very professional staff and very well ran organization.. Every bit of the process was easy and there was nothing at all to me that was not true. I absolutely recommend this facility to others!

frank e.  |  Overall Experience 
Rating:
5.0

Excellent facility

VINCENT R.  |  Overall Experience 
Rating:
5.0

This facility was great in its appearance and maintenance and the staff were helpful in offering a good plan for storage.

Derek A.  |  Overall Experience 
Rating:
4.0

Only knock is store did not answer phone anytime I called.

Matt R.  |  Overall Experience 
Rating:
3.0

Hi. I am trying to get the Waco Uhaul to contact me on move out of a storage unit. I have called multiple times and get redirected to the call center. They message the property but I get no calls back

jennifer h.  |  Overall Experience 
Rating:
5.0

The guys at Uhaul Waco Dr were great to work with. Very helpful and accommodating!

George M.  |  First Impressions 
Rating:
5.0

Great job

Melissa S.  |  Overall Experience 
Rating:
5.0

great customer service

patricia v.  |  First Impressions 
Rating:
5.0

There were a few glitches, but they were taken care of

Delaina E.  |  Overall Experience 
Rating:
1.0

I did not use them. I also cancelled my storage building twice.

JEFF S.  |  Reservation 
Rating:
4.0

Everything went well, wish there had been a unit on the first floor though

Delaina E.  |  Overall Experience 
No reviews have been submitted for this location.

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