Customer Reviews for U-Haul Moving & Storage at War Memorial Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at War Memorial Dr

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JALISA S. | First Impressions |
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Customer did not leave a comment.

jim c. | Overall Experience |
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Richard G. | Overall Experience |
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berin m. | First Impressions |
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LATISHA w. | Overall Experience |
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Yolanda F. | Overall Experience |
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Very convienient

ashly w. | First Impressions |
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Customer did not leave a comment.

Lorie M. | Online Move In |
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Arrived and input access code : Denied Access. Used phone panel no answer Called 1/800 # was unable to assist got disconnected. Online advised 24 hour access, signs on site list 9:00am - 7:00 pm access. Price Paid on line was different then rep was trying to collect. Checkin in at offsite office, was told By representative that he had watched me on video attempting to access my online purchased unit and online advised ready to move in. I Wasn’t happy that he was aware of my difficulty and didn’t answer the phone!

Tyler G. | Overall Experience |
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Customer did not leave a comment.

whitney m. | Overall Experience |
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I feel storage should be anytime it shouldn't b a time to go to ur belongs 1 night after work i needed change of clothes but the storage locked at 9 i getting get off till 8:30 that day drove straight there and boom i found out the time then so sad i had to wait for the next day

suzette c. | First Impressions |
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Customer did not leave a comment.

JERELENE R. | Overall Experience |
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Everything was great, I love the fact that its indoors, I would use you facility again. Thank you, Jerelene

Debra B. | Overall Experience |
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Michelle D. | First Impressions |
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Everyone was very helpful

DELORES R. | Overall Experience |
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I appreciate the kind & great service I was provided by you staff & Manager Anthony whim was Amazing!!!! Thanks 😊 so much.

cindy b. | First Impressions |
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The people were friendly and helpful, the facility clean, the units look strong and hard to break into, and it's climate controlled so I have no fear in bringing books there.

Judy S. | Overall Experience |
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rachelle w. | Overall Experience |
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Debra B. | First Impressions |
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Brian l. | Overall Experience |
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rhonda g. | First Impressions |
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LOVIE C. | Overall Experience |
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Would recommend having a light inside every storage unit so customers can see their belongings.

denise J.
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Went well! Would defensibly do again.

Brandy G. | Overall Experience |
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This place is not easy to use for storage. There’s never anyone around and they just try to push as many people as they can. There not trying to be helpful. They are trying to make more money.

PAUL B.
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Sally D.
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MICHAEL J.
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My pod wasn't picked up on time and I had to call several times, up this point it was excellent. My pod wasn't picked up until 3 days later and I have a very small driveway. One customer representative told me he would credit the pickup fee but that hasn't happened as I had to make several calls to get it picked up. I used uhaul for my first move in 2018 and was given a Military Vet discount. This time I was told no such thing. I used Penske truck since they gave military discount. Thanks

Judy S. | First Impressions |
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was not explained that if I didn't return it by the time agreed I would be charged an additional day. Which I had the truck under 12 hours.

Nikki M.
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Rolando G.
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Mike S. | Overall Experience |
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calvin e. | Overall Experience |
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Lauren S. | First Impressions |
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Customer did not leave a comment.

stephanie h. | First Impressions |
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Michelle C.
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Denise E.
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Steven K. | First Impressions |
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I read the reviews of this storage facility and staff. It is true that one person will say a bad thing and 7 more will spread that. If one person says something positive it will go as far as two more. Quite a few reviews were negative about the staff. I found them totally unfounded. Tony and his staff have great customer service ethics. I'm glad I chose this center.

gary m. | First Impressions |
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Customer did not leave a comment.

BRENDA J. | First Impressions |
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Very professional and helpful

Karl K. | Online Move In |
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I reserved the unit by internet, which was easy enough. On getting there, I found the units were arranged (numbered) in no particular order and wandered for 10 minutes seeking ours. I finally came across people who'd reserved their unit in person and had been given a map. Such a map should be placed on the wall near the entrance door. Other than this, the communications were clear enough.

shmyra s. | Overall Experience |
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The storage was clean but since they’re still building on it . It will be a hassle getting inside and by it being winter time it’s gets frustrating when ur sitting outside with no access to the office for help

felica s. | Overall Experience |
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Denise E.
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stephanie h. | First Impressions |
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The guy was very helpful. He showed me how it works

Elizabeth B.
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The forklift drivers were awesome! I wish the crates had better tie-downs. The woefully inadequate 4 provided made it difficult to properly secure the load. I love the fact that I could order 3 crates, use 2 (we j-u-s-t squeezed it all in), and get refunded for the 3rd crate.

aaron N.
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The delivery personnel was outstanding.

Tom N.
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Janette S.
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No reviews have been submitted for this location.

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