Customer Reviews for U-Haul Moving & Storage at War Memorial Dr
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

149 reviews

4400 N Brandywine Dr   Peoria, IL 61614

(309) 740-0219

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(309) 740-0219

4400 N Brandywine Dr
Peoria, IL 61614

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

mark h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sonia q.  |  First Impressions 
Rating:
5.0

The only issue was an alarm went off often in the storage facility.

patrick d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Estella R.  |  Overall Experience 
Rating:
5.0

Mr Razi was very helpful and gave me options and advice. I’ve worked with him before and rented trucks here and it’s always been a great experience

sharon a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

carla b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca J.  |  Overall Experience 
Rating:
2.0

Auto billing was sketchy with constant fines placed on it and whoever kept track of the accounts had a bad habit of putting a lock on units even when paid up. Spent an hour overall while a competent employee had to come and cut the lock off my unit.

Stephen F.  |  Overall Experience 
Rating:
3.0

The storage facility needs to I stall an elevator that is large enough to carry tall items and more space for more than one cart, it also needs to have an elevator on both end of the storage units so the customer does not have to walk so far to their unit and finally you need to have automatic doors to open for customers who have to push their belongs through other corridors that have doors separating the storage units. The size of your storage units verses pricing not reasonable.

KEESHA W.  |  Overall Experience 
Rating:
3.0

My access didn't work...and I was rented a dirty storage room paying 104.00 for other people items that was left in this rental. I was not happy.

shantea j.  |  First Impressions 
Rating:
4.0

Very disappointed the 1st floor unit I reserved was given to someone else. Elevator still passenger size from previous hotel. The elevator needs to be updated to cargo size so larger items can be moved easily to upper floors However very clean and easy access to facility

Teresa B.  |  Overall Experience 
Rating:
5.0

The folks at this location are amazing to work with!

Susan H.  |  Overall Experience 
Rating:
5.0

Very secure and clean- staff made sure to explain how access worked. Would choose again if we need storage.

catherine s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACK T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa C.  |  Overall Experience 
Rating:
5.0

Love everything about it,but it was a lil hot....but totally okay cause I found a air conditioner that was on ...

Stephanie m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phyllis W.  |  First Impressions 
Rating:
5.0

Awesome thanks

Esperanza N.  |  First Impressions 
Rating:
3.0

There was a dead rat in our storage unit and it smelled the couch and beds up like decaying animal

Scott L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

brandon g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

candis p.  |  First Impressions 
Rating:
3.0

The office check in area was very nice and the staff was pleasant. The storage unit facility seemed a bit ran down. The AC units for the interior units appear to be in a pretty bad state of disrepair. The storage unit also had a very strong stench of smoke. I would not store anything in it that could possibly absorb the unpleasant smell of the storage unit. The elevator to get to the unit is also pretty small.

Michael U.  |  First Impressions 
Rating:
5.0

Good place. Got a bit confused with interior directions, but I worked it out.

WALTER C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latosha M.  |  First Impressions 
Rating:
5.0

All great

Esperanza N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashleigh D.  |  First Impressions 
Rating:
5.0

Staff was helpful and facility is clean and very nice

davin r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles C.  |  First Impressions 
Rating:
5.0

Very nice and clean unit plenty of space and the rate was reasonable I got the first month free…

Antoinette J.  |  First Impressions 
Rating:
2.0

My code won’t work and we set the alarm off numerous times. The site manager had to come from the store to try and figure out the situation. My code still does not work and the whole ordeal was frustrating and added extra time to a long day.

Brandon H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronald s.  |  First Impressions 
Rating:
5.0

NA

ANDREA P.  |  First Impressions 
Rating:
5.0

Very friendly staff and manager . Very happy

Debra F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maxine w.  |  First Impressions 
Rating:
4.0

Everything was good, except the elevator was so small it required many smaller trips that it made it quite inconvenient.

John M.  |  First Impressions 
Rating:
5.0

So far everything is good very much pleased.

bobby p.  |  First Impressions 
Rating:
5.0

Had a good help here

william s.  |  First Impressions 
Rating:
3.0

Had issues getting to the unit. Seen a guy that went into a room on the first floor, he walked right pass me. He went off & after a few minutes I knocked on the door& he never reappeared. The elevator was quite scary & at times didn’t work. The key system didn’t allow me to go down at one point & had to wait for about 20 minutes the try again. Was frustrated & ready to throw my things away at that point. Very inconvenient trying to get my sectional on the elevator.

bonita w.  |  First Impressions 
Rating:
2.0

The listing on the website said 1st floor which is why o chose to rent with you. As it turns out, the unit I got is in the basement. Very difficult to move my equipment into my unit. Exceptionally inconvenient. Had I know where the unit actually was, I would have rented elsewhere and will be moving out at the end of the month I paid for.

Derek W.  |  Online Move In 
Rating:
5.0

Didn't have the free lock in the unit like it said in the contract!!

Tamera G.  |  Online Move In 
Rating:
4.0

After 200 miles plus! Baby WHO! U-HAUL! Thank you very much, may grow the wings it deserves! Stay safe and Beautiful!

ALICE B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Markel V.  |  Online Move In 
Rating:
5.0

Quick service, affordable and helpful staff

Alex S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

molly h.  |  First Impressions 
Rating:
5.0

Anthony was awesome... very helpful..

Tim D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

craig d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd S.  |  First Impressions 
Rating:
5.0

Both of the gentlemen that helped us went way above and beyond! And we appreciate that. Would recommend to everyone!

eric T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashly o.  |  First Impressions 
Rating:
5.0

The people were friendly and helpful, the facility clean, the units look strong and hard to break into, and it's climate controlled so I have no fear in bringing books there.

cindy b.  |  First Impressions 
Rating:
5.0

Went well! Would defensibly do again.

denise J. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Sally D. 
Rating:
4.0

My pod wasn't picked up on time and I had to call several times, up this point it was excellent. My pod wasn't picked up until 3 days later and I have a very small driveway. One customer representative told me he would credit the pickup fee but that hasn't happened as I had to make several calls to get it picked up. I used uhaul for my first move in 2018 and was given a Military Vet discount. This time I was told no such thing. I used Penske truck since they gave military discount. Thanks

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

Nikki M. 
Rating:
5.0

Customer did not leave a comment.

Rolando G. 
Rating:
5.0

Customer did not leave a comment.

stephanie h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Denise E. 
Rating:
5.0

I read the reviews of this storage facility and staff. It is true that one person will say a bad thing and 7 more will spread that. If one person says something positive it will go as far as two more. Quite a few reviews were negative about the staff. I found them totally unfounded. Tony and his staff have great customer service ethics. I'm glad I chose this center.

Steven K.  |  First Impressions 
Rating:
4.0

I reserved the unit by internet, which was easy enough. On getting there, I found the units were arranged (numbered) in no particular order and wandered for 10 minutes seeking ours. I finally came across people who'd reserved their unit in person and had been given a map. Such a map should be placed on the wall near the entrance door. Other than this, the communications were clear enough.

Karl K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Denise E. 
Rating:
5.0

The forklift drivers were awesome! I wish the crates had better tie-downs. The woefully inadequate 4 provided made it difficult to properly secure the load. I love the fact that I could order 3 crates, use 2 (we j-u-s-t squeezed it all in), and get refunded for the 3rd crate.

Elizabeth B. 
Rating:
5.0

The delivery personnel was outstanding.

aaron N. 
Rating:
5.0

Customer did not leave a comment.

Tom N. 
Rating:
5.0

Customer did not leave a comment.

Janette S. 
No reviews have been submitted for this location.

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