Customer Reviews for U-Haul Moving & Storage at Waverly Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Waverly Rd
William B. on
The staff were very helpful and polite. I would use this facility again in the future.
Jack S. on
The Waverly Uhaul dealership is wonderful, no complaints on this end. They are professional and helpful. We've used them several times and they are always great!
Jasongerrit W. on
The gal who waited on me was great and appreciated her friendliness as the others did not seem to like what they do!
Benjamin S. on
The workers were slow and distracted talking to other people, even after they started helping us. Talking about random, personal things while helping us, which slowed them down.
Andrea V. on
The truck was dirty on the seats and the dashboard was so dusty and dirty with sand, my son cleaned it with half a pack of wet wipes, before he sat in it. Otherwise the truck itself was great. The gas mileage is phenomenal and the employees are very helpful. I will definitely rent again from there in the future.
JOHN P. on
Very professional and quick securing storage unit.
CHRISOPHER I. on
Staff were excellent
Daniel L. on
Kyla Ferguson was very pleasant and fun to work with. She answered all my questions.
annick A. on
Truck was really stinky - like fish smell. It was not very powerful. I've rented trucks from many other companies and by far the worst moving truck ive ever had. Only reason i choose u-haul is bc that's the only one in Houghton Lake. For any other moving i will go with another company.
Mary K. on
Was in and out in less then 5 minutes and they were very pleasant and helpful!
Joshua F. on
Lots of road construction on a busy street made it difficult to exit onto the roadway. Customer service at pickup was stellar.
gloria s. on
My comments and observations: 1. It takes too long to pick up the rental vehicle even when you prior register. There was only one person in the office and four people waiting to get their vehicle or check in their vehicle. 2. The vehicle had bird droppings all over it. It was disgusting. 3. The vehicle drove very well and was easy to maneuver. Very clean inside. 4. I thought a dolly would be automatic in the vehicle, it was not. One was not offered at the time of pick-up. Then found out that you had to pay extra for that! It should automatically be one available in each vehicle. People are obviously moving large items or several items, it should be a given tool! 5. I absolutely hate that everything is done by your mobile phone. I was not able to connect to the website upon return and had to call in to the U-Haul Customer Service number. It took me 45 minutes to finally complete the vehicle drop off. And, then I had to wait 15 minutes the next morning and call to assure everything was OK and I did not need to do anything further because I was not able to finalize the drop off the night before because I could not connect to their Website. The lady stated there was a "glitch" on the site at that time. 6. I liked the convenient location of U-Haul on Waverly Road. 7. Why does U-Haul advertise the $19.95 Rental Rate when your final charges always come to at least double that amount? It would be nice to have a lower rate for rental when someone is only using the vehicle for an hour and a half. My final total came to $42.03. I went 30 miles - from Lansing via highway to East Lansing, dropped off bedroom set right off of Waverly Road where U-Haul is and drove 2.5 miles down the street to U-Haul. All complete within an hour and a half - $42.03 rental fee + $5.00 gas = $47.03. That's a bit steep in cost. 8. I appreciated that I could contact U-Haul the day I needed the van and they had one available for me. I hope my comments will aid other renting people and U-Haul.
Jennifer F. on
It was a great experience
Patrick P. on
The only issue I had was the following. I pre-registered pre-paid Pre did everything online. However, when I got to the store at 8 AM there was a line around two or three people in which only one U-Haul worker. Therefore, they had to stay in and wait in line but yet I was pre-paid it didn’t make a lot of sense
timothy l. on
three employees in building no greeting or acknowledgement by any service a bit slow
JOHN N. on
It was unclear where to find and return the key. It was unclear that we had to refuel the vehicle. I assumed that the per mileage fee was for fuel purposes. If it's not, then $19.99 is misleading advertising.
thomas G. on
No improvements! The best place to go in Lansing Michigan
Andrew C. on
Great experience.
Gary N. on
Keep-up what you're doing
andrew s. on
Staff were friendly when available. It seemed like they were understaffed for the multiple people who were waiting to be served.
Eric M. on
Vehicle was ancient and the alignment was way off. When dropping the vehicle off the employee was literally standing there with a cigarette in his hand. The people at the desk moved slowly and seemed very lazy. Lots of work to do at this location.
harry z. on
Dustin in East Lansing was very helpful. Called in advance in New Jersey to confirm my reservation. Moving my son each year from dorm to apartment and back home for last 3 years. UHAUL was a great choice. Dustin was busy that Saturday (graduation at Michigan State) but kept his promise and delivered. Swing door 5 x 8 and was very personable. In August I will return to Dustin a trailer rented from NJ.
Gabriel K. on
Careless
Ward I. on
Make sure people know the truck is not waterproof. Rain leaked thru our truck and soaked a mattress set and a sofa. A dresser was also sitting in water.
eric m. on
Kyla was so helpful and professional. She represents U-Haul very very well
Barbara P. on
Inside of windshield was filthy, steering was loose, the floor was vacuumed but everything else was dirty. When I returned the truck a staff member walked up to me and stated, "give me the key", no hello, no how was everything, proceeded to be rude. Even though this location is closest I will not go here again.
Brian P. on
Fast Friendly Service
larry f. on
Nothing new
Brian C. on
I was checked in online and it still took me over an hour to get my rental. Frustrating to say the least.
Shannon J. on
I waited for an hour, they were under staffed for a busy weekend, line went out the door. The computer locked up on us which also slowed things down. The staff however was friendly despite the circumstances. Was glad to get out of there.
joe m. on
All was great u all did a great job on helping me out with all I needed thank you
Jake A. on
Lights were out and the trailer smelled like dirty clothes
Colin C. on
Faster customer service and competent workers that respect people’s time.
Abraham S. on
They were very friendly and informative. The truck was in good condition
Mazin H. on
Good service and friendly people.
John S. on
Friendly service
Sheila C. on
Had to jump the truck after filling it. Battery should be replaced.
David C. on
The gentlemen who helped me get the trailer at the Waverly location were great. They went above and beyond to ensure I got the proper trailer at the online quoted price and helped hook up the trailer/inspected the lights and such before leaving.
Kenneth C. on
Very nice and informative when I called about additional information and a storage locker.
rodger m. on
My trailer drop off went very smoothly back in Michigan.
Peter R. on
Female working was excellent. Male was slow to help.
Keith N. on
Friendliness always helps the customer feel better about spending money on a rental..
Richard J. on
The customer service I received while renting a storage unit was fantastic! Kyla, I believe her name was, excelled professionally. Very courteous and knowledgeable. Well done!
Tamara N. on
have more than one person working the front desk on MSU graduation weekend!!
james n. on
Great service. Property was clean as well !
sandi d. on
slow, unfriendly, service. the men there do not know how to communicate.
David B. on
Very helpful staff!
Darrel D. on
The staff handled everything well.
Catherine P. on
have more staff on busy moving weekends like when the students are moving out of MSU.
JOHN P. on
I have done trailer hitches, trailer rental, truck rental, and storage and supplies from this location, all have been very good.
Colin C. on
Faster checkout with people who seem to care you choose U-Haul over other companies. A simple thanks when they hand the keys to you.
richard b. on
Very satisfied
Craig S. on
Vehicle drove rough and the steering was loose. When loaded the engine lagged and whined. Vehicle definitely needs tune up and suspension work.
Penny T. on
Personnel didn't want to help when arrived to xropnoff tow dolly. Tried calling in two different times and never answered at Waverly location.
mike s. on
Confusion over cost, location was dirty, employees were rude, the whole experience sucked.
David P. on
As always the staff was excellent, especially the young woman who waited upon me.
Brian O. on
Staff is great, but they seem understaffed and overwhelmed. The car dolly I got was in decent shape but the ratchets were in serious need of lubrication, to the point the driver side ratchet did not function properly and I didnt have any lubricant with me
JEWELL G. on
I was a customer for ten years and mice ate my couch and mattresses and the drippings were everywhere. I ended up having to take most of my items I was housing to the dump. Very disappointed
Daniel F. on
The desk agent had headphone in his ears and a vape on the desk while checking us in. One of the strap hooks was unusable due to the caulk holding it down.
Philip B. on
Inside of trailer was clean. Outside could have used a wash.
James P. on
The team at this location is way understaffed. The senior member did an outstanding job. He was taking care of customers himself while trying to help/train the junior associate. He new the computer system and was trying his best to deal with the incredible amount of screw ups your centralized reservation and service area in GR created throughout my entire experience.
David C. on
Great Staff and Very Knowledgable
Kathryn D. on
The vehicle smelled strongly of marijuana when we came in- it was strong enough that someone had obviously just smoked in there. A store attendant also rolled his eyes at us when he saw us walk in.
Ashley M. on
None. The clerk who did both my truck rental and storage was EXCELLENT! He went out of his way to help me and handled an irate rude last minute individual very well. I was running late during a chaotic moving day and he stayed after to make sure he handled my reservation clearly and to my satisfaction. He really could've been rigid and not cared about my situation but he was understanding and empathetic and SO APPRECIATED!
John L. on
Somehow I missed needing a 2” ball, I did have one to swap out, but other than that it was great.
Jody y. on
Best location to rent from!!! Everything you need to help your move go smoothly is available for purchase or rental and the customer service is outstanding - thank you ??
JOHN P. on
The local staff is great, but major computer issues because of U-haul national home office computer system problems affected their ability to do their job locally.
Patricia S. on
Helpful with personal disposal issue
John W. on
I did not appreciate being told that my insurance DID NOT cover the truck rental. The associate does not know anything about MY insurance policy. My Insurance DOES cover the truck rental and it feels kinda creepy that someone with no Knowledge speaks with an air of Authority that is in fact FALSE. Please educate your people to speak with proper Knowledge and with RESPECT to YOUR customers. Otherwise my experience was good and I would return to that store when needed. Treating customers with respect and dignity would be more highly valued by people. Thank you.
Samantha S. on
I got my truck about a day and a half later than expected. Nothing but problems. Was out in the cold dark rain by myself crying. Talked to at least 13 different people trying to get this truck. I know you have the recordings. I will never again use this. And somehow got charged for 100 miles how the fuck would I do that in less than one day from one point to another?
Robert K. on
All services were great by the staff at U haul. All were professional and helpful. Thanks
Benjamin W. on
lower miles
Carolyn D. on
We were in & out much faster than we thought. We will be using you again in the near future.
Kimberlee M. on
I was disappointed. I have never rented a uhaul before, I was told to bring the trailer back between 3:30 and 4:00. I was 6 minutes late getting the trailer back because I parked the trailer in the parking spot until realizing I needed to pull up somewhere to drop it off. Was never told when checking out. My bill went from $25 to $50... unhappy.
Jay E. on
It has been my experience that if the trailers are used on a rainy day, they will leak in one way or another. U-Haul really needs to get better at re-sealing the seams and rivet holes on them on a scheduled basis. My most recent trailer rental not only was leaking from its ceiling in at least one spot, but the seam the runs along the front-bottom connection was letting a disgusting black water/dirt/grease grime mix spray through into the interior, so anything that was right up against that front-bottom crease in the middle got wet and dirty. Also, the inside of the roll-up door is always absolutely filthy. The floor has usually appeared clean at a glance when you first rent the trailers, but they too usually have a nasty film of grime. I just automatically line the floors with old sheets or something so the bottom of my things doesn't get filthy. I shouldn't have to do that. I think the price on the trailers is very inexpensive, and I'd gladly pay more if U-Haul would make sure someone thoroughly wiped down the entire interior before renting each time.
Skyler D. on
The customer service at this location was absolutely horrendous. The truck I reserved was not ready on time; the customer who rented it prior to me was supposed to return it by 9:30am and my rental was reserved at 10. Why are they booked so close together? I did not receive my truck until 10:30, making me late for a furniture pickup I had scheduled at 10:30. The worst part of the entire experience was "Mo", the lady who "helped" me. She was rude, inattentive, and terrible to deal with. She would not give me any information as I stood there for 30 minutes wondering if I had a truck or not, and then acted as if she did me a huge favor by giving me a truck - 30 minutes late! She clearly did not want to be at her job, so I recommend Uhaul terminate her employment since she clearly does not appreciate it anyway. I was simply offended by her behavior and treatment.
David F. on
Oh my God where do I start I rented a trailer with so many dents there were like 100 X stickers on it LOL what a joke and the attendant ran out putting more on and I might say the trailer is old as heck and it's like over used bald tires with grease oozing out of the bearings and your worried about dents LOL also took me 42 minutes just renting a simple trailer that I have rented multiple times over the last 20 years and I rent at uhaul often but I see uhaul going down hill they certainly dont care about my time and all the rules unbelievable!.... take a photo of my licence both sides and text it to someone? while he has looked at it and confirmed my info are you for real??? Take pictures of the dents hay dont you charge people for INSURANCE if it gets any worse I will stop renting from uhaul. Maybe you should be in a different business like valet parking OMG. The only good thing from this experience was the nice employee that helped me.
Tanya m. on
I was on a tight time and they very accommodating. I was in and out within 10 minutes and the staff was extremely helpful the whole time.
Irita g. on
Over charged me I drove 16 miles was charged for 25 miles. I need my refund ASAP
Michelle D. on
Very happy customer
Melony R. on
Very difficult checking out after hours! Suggest checking out when open!
Melony R. on
Checking out online and after hours was extremely difficult and confusing. Suggest checking out when open.
Leon B. on
The online puck up was not ready. Had to wander to find the vehicle and the keys were not in it and it was not ready. Whats the point of online pick up if you have to go inside anyway? This has happened BOTH times we rented there. Guys working there are very friendly but I dont understand the online option if its never ready.
Paul Y. on
The running lights did not work and was stopped.
Eric W. on
I was charged for more than twice the miles I drove, because the starting mileage of the rented van was incorrect. I had travelled the identical route nearly two months earlier in a small truck. Of course, I had to satisfy the terms of the contract since I hadn't personally checked the odometer, relying instead on the registration clerk who checked out the van. This type of mistake should not happen in a well-managed office and with a well-trained crew.
gary l. on
Friendly and helpful staff made renting a cargo van a good experience.
Benjamin W. on
lower the cost of the miles i run a pro moving company i have to go to another company when i have to go out of town
Aaron H. on
Had to wait in the drop off line for 15 minutes before someone met me to check in my rental.
Brittany F. on
The process of checking a vehicle back in after close is very cumbersome, more instructions on this would have been helpful.
tanas h. on
Great guys once again. Easy and excellent.
Karen S. on
It seemed like this location was under staffed. There was a line to get reserved equipment.
Rick H. on
Get the computer system working for your employees. I know it is new but it is slowing them down.
Andrew P. on
The computers were slow as it seemed like there was network issues..
Jennie D. on
My contact was called (and I wasn’t) and made aware that my bill was not paid (a week late). Sharing my billing info inappropriate. Never do business here again.
Dan S. on
There is nothing further to add. Each and every time we rent a truck here for our productions. I am always met with friendliness, courtesy, and professionalism.
Jeff M. on
It was busy when I went to return vehicle. Staff was hustling with urgency. It was nice to see people who work hard and understand urgency.
LEE H. on
Totally unorganized. The phone call to book the tow dolly was a wreck they had no idea what was going on. It took for ever to do the paperwork, an hour later I was finally back in my truck. I was so close to leaving to go somewhere else. It took me less time to get the car and bring the tow dolly back. The price was to high to rent for a couple hours. I was embarrassed for the people working here under trained, zero customer care!!!
Jay H. on
The staff went out of their way to help me. They went to another dealer to pick up the trailer I was going to go to later that day since they’ve originally did not have it but since I saw that I was going to rent a U-Haul trailer hitch pin and why should I go somewhere else so they picked it up and brought it to the dealership. But I have to do this it was very helpful person with a handicap very difficult for me to move around. But I will always recommend U-Haul if I was at the gold standard for anything they do thank you
Derek B. on
It's always good doing business at this location
Deborah G. on
Wording for the 24/7 needs to be closely looked at cause when I finally got the reservation it ended up being after store hours. Nowhere did I see plainly that it had to be done within store hours to be complete. Even after it said I was all set I wasn't and no one took the time to confirm. Other than that it was all good.
Scott M. on
Staff was great, the truck is getting a little wore out.
Kathryn J. on
The young man was very nice and helpful.
Doug W. on
Barbara at this Waverly, Lansing did an excellent job. Actually an awesome job.
Michelle R. on
Both the lady that helped me and Jason were wonderful. I came in not really knowing which truck was the best for what I needed. They were very helpful and gave me some great advice on what I needed, without trying to rent the biggest and most expensive truck to me. Awesome experience.
Aaron D. on
My trailer leaked water and got a lot of my stuff wet! It leaked from the right front corner, that’s why I go with Uhaul is because of the equipment. This time it let me down!!! When I mentioned it when I brought it back it was like no big deal.
klymena q. on
Was very polite and answered any questions we had. I recommend this U-haul on Waverly
Melinda B. on
They gave me a truck that already had a check engine light on. I asked for a different truck because I didn’t want to get stuck on the side of the road and they refused. I suggest either switching out the truck for customers and/or getting the truck looked at before giving it to a customer
juwion m. on
Horrible customer service
JOHN R. on
Nothing the two guys behind the counter were fantastic
Benjamin W. on
lower the cost of miles
Kelly M. on
I had one major issue. When my credit card number changed I was never notified about the failed payment and given a chance to fix it until I received a cancelation and had to pay a fee to get it back.
jeanie c. on
Was very friendly and helpful at every step. We very much appreciated what they did to facilitate the moving of our items from storage.
Richard L. on
The agent was very helpful and knowledgeable, did a great job.
Sheila D. on
Fast and easy. Employees friendly.
CHRISTINE C. on
Besides the wonderfully convenient location, I have totally enjoyed dealing with the staff. They have always been very friendly and helpful. The facilities are clean, and I’ve felt safe going there.
DONNA S. on
The staff was always helpful and attentive.
karen f. on
I had a change of plans and did not need to use their facility at the present time. They were very understand. I still may need a storage unit in the near future and I will certainly go with them.
Celisa R. on
Well ive been gone since around sept. 13 or 14 still receiving stuff saying i was still being billed called and talk to someone they said management would call im still waiting for a call or email.
tony g. on
My only criticism is your policy of not providing prorated months to tenants who move after a partial month. You guys can earn double on the space for a number of days. Seems like an unethical policy.
JOHN P. on
I have rented here before and the staff and facility are very good.
BONNIE O. on
Good customer Service!
John S. on
It would be nice to have access till 8pm. The few times that I needed a later access, the staff was very courteous and accommodating.
Terry H. on
After making reservations and moving from one location to another, on arrival they did not have the storage unit we reserved we had no option but to rent a much larger unit at a greater cost to us.
Cassandra C. on
I think refunds should be refunded if moved by due date
Martha A. on
I’ve been to this U-haul location many times over the last week -reserving unit, buying boxes etc. EVERY PERSON I’ve worked with has been friendly, professional, and gone ABOVE and BEYOND to help me!
katherine m. on
Great so far. Helped me find the unit & went to other building to find me the flatbed carts. Very friendly & efficient.
CYNTHIA C. on
My outside storage facility had easy access for me to pack and unpack. The staff was great! I would highly recommend this U-Haul.
James R. on
The wait for a person to service you was too long
TARA M. on
The storage facility is infested with rats! Their droppings were everywhere. It was so bad that I was forced to dispose of my sofa upon moving out. I could not bring myself to sit again.
Brian G. on
Long line to check in, only one employee in store.
brandon h. on
Several times, the check in/out system did not work. I paid for extended access, and when the system didn't work, I couldn't access my items. On one occasion, I found the outside door wasn't locked.
pamela m. on
you moved my things out of the storage then you have violated my rights and I will be sueing this company I have been waiting for a call from the supervisor and never have I gotten a email call
Andrew B. on
The manager is hostile, the after-hours access sets off an alarm every time because they will not fix the card reader, and the staff never picks up the phone even when there are no customers in store.
REUBEN H. on
No
CYNTHIA Z. on
None
ROBERTO R. on
One person behind the counter was not a friendly customer service speaking worker. If you don't want to be at work then stay home.
Vickie S. on
When we went to empty the unit we had to move our truck during the process of loading to make room for someone else, when all the staff had to do was move a personal vehicle. Very inconvenient for us