Everybody was great Francine who scheduled everything. The other lady at the port huron location was great also. But I had the most unpleasant experience with Paul from the call center. He was extremely rude and should not have a job honestly.
AARON F.Customer Reviews for U-Haul Moving & Storage at Waverly Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rude people working in office! Please tell me why my debit account was charged so much for a small pick up truck from Friday night at 8:00 until Tuesday morning. I have asked for an account on the three charges.
CANDACE LYNN C.No one was wearing a mask, I felt super uncomfortable. Would likely do a different location next time. Good service otherwise.
Jennifer M.The guy who helped me didn't know much every question I asked his response was “Um I don't know†not very helpful when It's kinda his job to know how much fees cost, or atleast a range.
MONICA SUE C.None.
JUDITH RAE V.I arrived to an empty open store. No employees around. 10 minutes later as I walked inside the store an employee appeared I was charged a insurance fee that I did not agree to. The employee was reluctant to change the fee. It took 30 minutes to rent a trailer.
Dons D.We are very grateful with the employee who take care of us, she was very friendly and give us all the information that we need.
AGAPITO CARDONA C.We had several issues and none have been addressed to date. 1-800 uhaul refers you back to manager of store, manager of store new and does not know how to do anything said he will call back after speaking to area manager. No calls back ever. Rude staff. Horrible, horrible, cost us more money than supposed to and very stressful on top of a cross country move. It does not have to be like that. Never again.
Darin R.i was very happy with the service I recieved. the staff was amazing and explained everything to me. I would rent from this location again. . .
Tricia W.there was only one person working the counter. i was standing there for about 15 min. the price they quoted me was lower than what i paid.
JOEL MUGABO S.Nothing to improve your staff on Easter Sunday were phenomenal!!
LAURA ANNE D.Good
Alec M.Much better atmosphere. Very friendly.
RYAN ALEXANDER B.The lady that helped us at the Waverly location in Lansing Michigan went well above and beyond to get us set up for our move. Thank you, Bryan and Whitney Fuller
Bryan F.Carlos was very professional and helpful
SCOTT E.The place was understaffed, but the staff was extremely helpful.
Joseph U.Website sign in was a mess. Didn't work. But the people at the actual place were great
Michael C.Improve the mobile app or online reservation process. I reserved the truck for 6 hours initially and the online process translated that to two days. The staff onsite in the store were awesome and fixed it for us. All staff we encountered throughout the process were great!
JESSICA LEE R.When I reserved the truck on the phone I was told that the hitch would be the type where you can select the ball size you need. It was not. They only had the 2 inch size, and I was forced to buy the 1 7/8 that I needed. The employees were not wearing the masks that are required by law due to the Covid.
MICHAEL JOSEPH G.It was the same distance trip my son made I had to pay over $500 and he paid $300 NOT at all what I was expecting I was extremely disappointed and agitated
ANA ROSA H.Trailer tires were pretty worn however worst of all the 6x12 enclosed trailer leaked and almost everything ended up soaked.
SAMSON RAY B.Trailer needed to be washed
LOUIS HENRY F.Sales rep was awsome. Explained everything I needed to know.
Jesse F C.The service I got was friendly and quick at pick up and drop off. The truck was mostly clean but smelled like stale cigarette smoke. The majority of staff were not wearing facemasks and the few who did wore them improperly.
kasey W.Everything was perfect hard to see where any improvement is needed
WILLIE BERNARD P.The employees do a hell of a job at this location, plus a couple of comedians. Had my father and I cracking up. Great customer service!
cleveland W.Never received a receipt. They said drop the trailer and they would email a receipt. Never came.
CHRISTOPHER LEE H.Bed of cargo van was dirty. Outside of van was dirty. Needed a car wash. Brakes were squeaky. Current van - has a strange odor in cab. Cargo bed liner is also not very clean. Vans need to be cleaned better between rentals if possible.
ALISON JANELLE B.Very efficient process. Thanks!
John H.Staff was great
GREGORY LYNN S.No complaints although there were price increases during my 4 month stay. It’s a business so understand. Wish there was an option for electricity in a unit to keep vehicle batteries charged. I would pay more for that option.
Desiree H. | Overall ExperienceAll personnel were very helpful and professional. In the future I wouldn’t hesitate to use this U-Haul location. I wish all businesses standards were as high as this one. Nice job!
LARRYJOSEPH H. | Overall ExperienceTruck was not prepped, parked in a horrible place, snow / ice was not scraped off, payed for an appliance dolly that was not put in the truck
Trevor D.Although my booking said I was supposed to be able to pick up using the cell phone check in process, this wasn't the case. I stood in line for at least 30 minutes to be told it was because no one had assigned me a truck yet. This was about 45 minutes after my assigned pick up time. Luckily they did have a truck for me. The guys were nice but seemed like there should have been a few more of them. The parking lot wasn't plowed so there were huge amounts of snow at the entrance making it very hard to accelerate to leave the parking lot. The return was very easy though and they had a nice area to leave my car while I had the truck.
ANDREA LEIGH S.Everyone we talked with and dealt with was professional and kind! Very excellent experience!
JESSICA ANN W.Quick and easy drop off. Appreciated the quick close out.
Jeffrey S.Easy and quick, drop off, no issues. Appreciated the quick close out.
Jeffrey S.All customers and EMPLOYEES MUST wear mask at all times it doesn't matter what your race is. The sign pn the door says mask required
HOLLY ANN B.Rude. Very slow. Walk in, there were 2 people in line being helped. Waited 45 minutes for them to to get a trailer and a truck for someone. Worst experience I've ever had at u haul and I rent probably 10+ times a year. Last time I will go to this location. I got a 6 by 12 open trailer. The wheel bearing was clearly bad. The front wheel on drivers side was wobbling like crazy thank god I only had to go a few miles. Poor maintenance and worthless help. Don't go to the u haul I. Walerly rd in Lansing.
CAMERON TRENT G.The truck was clean It was missing the left front turn signal, that I noticed during my walk around inspection with your uhaul associate and brought it to his attention. Pick up/drop off was easy Thanks
GARY LEE R.After I had loaded the truck I realized in traffic that the rear tires were balled. I spinned out of control almost causing an accident twice!
SHONIQUA ROSILAN W.Your staff at check in and check out were AMAZING!
JEANNINE KAY C.worst experience I have ever had with uhaul probably will never use again and I have been using uhaul for fifty years. I rented an auto transport for 1 day and that was on the contract I received on line . I made a copy so do not try to alter it. When i was getting the equipment I did say in passing I maybe done in less than a day but never agreed to to return the equipment early. The agent Marquies Harrias decided on his own to change the return time from 3:45pm to 12noon. He called ne about 2pm and rudely told me I was late returning the trailer and that he was charging me a second days rental. I called uhaul costomer service and was told that a case was being opened and that someone would try to contact the waverly road manager. no one contacted the manager and when I returned the agent Marquis Harris came out and rudely again checked in the trailer I argued with him and he said he was charging me a second day and if I continued to argue he would charge me another 80 dollars for the late return. I am not an attorney but my brother is and Michigan consumer protection laws prohibit "double rentals" which was done since I paid for two days of rentals on the same equipment in the same 24 hour period. As listed in the original rental contract I made and gave a credit card to secure my reservation. Making that the binding contract not the arbitrary change made with out approval from me by the agent. BUYER BEWARE OF THESE GUYS or you may have to pay double
GEORGE HENRY E.Staff was quick and efficient
Troy M.The staff weren't wearing masks which made me very frustrated and uncomfortable. I shouldn't have to worry about my safety when picking up a uhaul.
NICHOLAS ALAN J.It's absolutely absurd that not a single human in this store had a mask on with the exception of the young woman who had or around her neck, while proceeding to cough. There's a pandemic people.
Anthony R.Staff were very helpful to me.
GENE N.The employee who helped me out went above and beyond to make sure that our trailer was correctly setup and also helped me install an adapter to get the correct plug wiring configuration. I would highly recommend him, and will seek him out in the future. I strongly encourage you to provide some employee recognition. My wife was so impressed she asked if we could take him some lunch, so we did!
THEODORE JOSEPH N.Smooth drop off. We pulled up and someone came out quickly to get the keys from us.
Dale T.Only one employee was wearing a mask and it only covered his mouth not his nose. Most of the customers in there didn't have masks either. They were not encouraged to wear one by the employees either. To me that this is not acceptable especially in a place where people come and go from who-knows-where because they're moving in our moving out
Jackie W. | Overall ExperienceThe odometer was inaccurate. I was charges more mileage than I used and the employees wasn't interested in hearing my issue. I was felt very frustrated and humiliated by them.
RICHARD G.Adonis and Marquis did a great job of meeting my needs in a timely fashion. As I company, I hate U-Haul's new do-it-yourself mentality for check out.
THOMAS JASON E.Very busy place
Robert E.Service was spectacular. MMmkay!. Store was clean employee's where friendly and helpful. Mmkay!. I would absolutely recommend this location for any and all moving needs. Mmkay!.
CARLOS SANTIAGO C.Employees did not wear face masks, did not know what they were doing, and were joking with each other instead of helping me
Joseph V.Clean equipment. And follow the covid restrictions/law. No one wore masks and it smelled of pot so bad i had to step back.
KYLE ALEC M.Make sure staffing levels are adequate based on reservations.
MICHAEL ELLIS F.I will use U-Haul whenever I need moving assistance or storage. I have always had a very positive experience renting trucks, trailers and storage. You all are great and the customer service is always very warm and helpful. Thank you!
Christine M. | Overall ExperienceGreat service and helpful, respectful and very courteous.
janet w. | Overall ExperienceThe manager was very helpful and respectful. He really help me out so much and the rest of the staff was very nice and friendly.
Janet P. | First ImpressionsSteff is excellent, extremely helpful, courteous, and professional. Would be nice to have a light inside the unit.
jayson g. | Overall ExperienceThe late fee is too high.
Roxann M. | Overall ExperienceI would never go back to this storage unit. The people are rood on the phone and with the pandemic going on the company itself is selfish. Some people have gone through hard times and you people will not work with anyone. It's all about money.
Daniel P. | Overall ExperienceMichael was awesome! Very very helpful an courteous! I will miss working with him on a monthly basis! Thank you Michael For all your help!!! Tiffiany P.
Tiffiany P. | Overall ExperienceNot only were you the ONLY company that charged additional "fees" during Coronavirus. When I moved my items out. I had to call three times half hour on hold each time. Was then told I had to come in to office to sign papers. I had already moved 3 hours away. It took multiple calls to resolve. WHY would your company WANT people to come into the building to sign during an pandemic?
Debra T. | Overall ExperienceUnit was VERY clean. Some of your staff are very helpful and friendly, others could use some work in this area.
nancy c. | Overall ExperienceAll my stuff had mold after using thi stor
Robert L. | Overall ExperienceVery pleased wit the unit.
Vickie S. | Overall ExperienceI just needed some short term storage and the location had great availability, convenient access and hours. Overall I was very happy. The only thing that could have been better was that the gasket on the roll up door was worn through in some areas and it made the door very difficult to open and close. Other tahn that everything was great.
Marcia B. | Overall ExperienceGreat bunch of people!
Andrew L. | Overall ExperienceI would prefer to have 24 hour access to the climate control storage spaces. Additionally, I was surprised to see a rodent trap in our bin and will be checking to see how and who will be periodically checking the trap for removal of any rodents since I am the holder of the key for the lock? There was no mention of this when we rented the bin.
julia p. | First ImpressionsBetter than others I that I've seen
joe m. | Overall ExperienceVery unprofessional rude people strorages are filthy outside looks trashy very poor place to put your belongings
Alexis W. | Overall ExperienceI was very pleased with the staff and service at the Waverly Rd U-Haul. All my questions were answered and I am 100% satisfied with my storage rental, my move-in and the overall experience. Thank you!
BRUCE G. | First ImpressionsEveryone was very helpful! Thank you uhaul
NIKLLE R. | First ImpressionsNothing
ANN A. | Overall ExperienceThe staff was freaking AWESOME thanks for making this move EASY..... The Clarks
TOWAN C. | Overall ExperienceExcellent experience, will be coming back in the spring.
joseph w. | Overall ExperienceGreat!
Terrance S. | Overall ExperienceAwesome staff they made us feel welcome. Thanks guy's
TOWAN C. | First ImpressionsUhaul was nice but the man who checked me out was on his personal phone having a conversation the entire time trying to help me and had to reask me questions because he wasn’t paying attention
Mariah P. | First ImpressionsService was fine, but the overall prices were just far too high.
DENNIS N. | Overall ExperienceVery friendly and helpful staff!
Amy C R. | First ImpressionsEmployees went above and beyond to help me at the end of a long and tough cross country move. Your Waverly Rd location was amazing.
Bradley L. | First ImpressionsI enjoyed the ease of reserving and picking up a truck, plus the storage room was clean.
Tracey I. | First ImpressionsCheck in process was quick and painless. Staff was friendly and accommodating. Did not have any problems acquiring a last minute additional second unit.
Todd M. | First ImpressionsHad some mold on my items
Michele D. | Overall ExperienceThe staff were very helpful and polite. I would use this facility again in the future.
William B. | First ImpressionsVery professional and quick securing storage unit.
JOHN P. | First ImpressionsIt was a great experience
Jennifer F. | Overall ExperienceGreat experience.
Andrew C. | First ImpressionsThe customer service I received while renting a storage unit was fantastic! Kyla, I believe her name was, excelled professionally. Very courteous and knowledgeable. Well done!
Richard J. | First ImpressionsI have done trailer hitches, trailer rental, truck rental, and storage and supplies from this location, all have been very good.
JOHN P. | Overall ExperienceVery satisfied
richard b. | Overall ExperienceI was a customer for ten years and mice ate my couch and mattresses and the drippings were everywhere. I ended up having to take most of my items I was housing to the dump. Very disappointed
JEWELL G. | Overall ExperienceThe local staff is great, but major computer issues because of U-haul national home office computer system problems affected their ability to do their job locally.
JOHN P. | First ImpressionsHelpful with personal disposal issue
Patricia S. | Overall ExperienceMy contact was called (and I wasn’t) and made aware that my bill was not paid (a week late). Sharing my billing info inappropriate. Never do business here again.
Jennie D. | Overall ExperienceWas very polite and answered any questions we had. I recommend this U-haul on Waverly
klymena q. | First ImpressionsI had one major issue. When my credit card number changed I was never notified about the failed payment and given a chance to fix it until I received a cancelation and had to pay a fee to get it back.
Kelly M. | Overall ExperienceWas very friendly and helpful at every step. We very much appreciated what they did to facilitate the moving of our items from storage.
jeanie c. | Overall ExperienceThe agent was very helpful and knowledgeable, did a great job.
Richard L. | First ImpressionsFast and easy. Employees friendly.
Sheila D. | First ImpressionsBesides the wonderfully convenient location, I have totally enjoyed dealing with the staff. They have always been very friendly and helpful. The facilities are clean, and I’ve felt safe going there.
CHRISTINE C. | Overall ExperienceThe staff was always helpful and attentive.
DONNA S. | Overall ExperienceI had a change of plans and did not need to use their facility at the present time. They were very understand. I still may need a storage unit in the near future and I will certainly go with them.
karen f. | ReservationWell ive been gone since around sept. 13 or 14 still receiving stuff saying i was still being billed called and talk to someone they said management would call im still waiting for a call or email.
Celisa R. | Overall ExperienceMy only criticism is your policy of not providing prorated months to tenants who move after a partial month. You guys can earn double on the space for a number of days. Seems like an unethical policy.
tony g. | Overall ExperienceI have rented here before and the staff and facility are very good.
JOHN P. | Overall ExperienceGood customer Service!
BONNIE O. | ReservationIt would be nice to have access till 8pm. The few times that I needed a later access, the staff was very courteous and accommodating.
John S. | Overall ExperienceAfter making reservations and moving from one location to another, on arrival they did not have the storage unit we reserved we had no option but to rent a much larger unit at a greater cost to us.
Terry H. | Overall ExperienceI think refunds should be refunded if moved by due date
Cassandra C. | Overall ExperienceI’ve been to this U-haul location many times over the last week -reserving unit, buying boxes etc. EVERY PERSON I’ve worked with has been friendly, professional, and gone ABOVE and BEYOND to help me!
Martha A. | ReservationGreat so far. Helped me find the unit & went to other building to find me the flatbed carts. Very friendly & efficient.
katherine m. | ReservationMy outside storage facility had easy access for me to pack and unpack. The staff was great! I would highly recommend this U-Haul.
CYNTHIA C. | Overall ExperienceThe wait for a person to service you was too long
James R. | ReservationThe storage facility is infested with rats! Their droppings were everywhere. It was so bad that I was forced to dispose of my sofa upon moving out. I could not bring myself to sit again.
TARA M. | Overall ExperienceLong line to check in, only one employee in store.
Brian G. | ReservationSeveral times, the check in/out system did not work. I paid for extended access, and when the system didn't work, I couldn't access my items. On one occasion, I found the outside door wasn't locked.
brandon h. | Overall Experienceyou moved my things out of the storage then you have violated my rights and I will be sueing this company I have been waiting for a call from the supervisor and never have I gotten a email call
pamela m. | Overall ExperienceThe manager is hostile, the after-hours access sets off an alarm every time because they will not fix the card reader, and the staff never picks up the phone even when there are no customers in store.
Andrew B. | Overall ExperienceNo
REUBEN H. | Overall ExperienceNone
CYNTHIA Z. | Overall ExperienceOne person behind the counter was not a friendly customer service speaking worker. If you don't want to be at work then stay home.
ROBERTO R. | Overall ExperienceWhen we went to empty the unit we had to move our truck during the process of loading to make room for someone else, when all the staff had to do was move a personal vehicle. Very inconvenient for us
Vickie S. | Overall Experience