Customer did not leave a comment.Johanna K.
Customer Reviews for U-Haul Moving & Storage at West Camelback Road
Phoenix, AZ 85019
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Peter V.
Customer did not leave a comment.david B.
From being frustrated when I called to reserve a truck, and how the CSR handled it, to my return... this was the easiest and quickest I have ever had service at Uhaul. I will definitely come to this location in the future! The guys were super friendly, knowledgeable, real and honest. Not one worry! They are not the closest to my location, but they are by far the best with the customer service!BRENDA L.
Good location amazing stuff!!!Joe H.
Fast and easy rental and drop off experienceMelissa H.
Customer did not leave a comment.Richard C.
Talk to your customers before you take their money off their cardâ€¦ everyone struggling and you guys are over charging people for the service you like and say it's 23 bucks a day but that isn't true they are going to rack up a whole bunch of charges on uSAMICAH W.
Get customer service that knows what the hell there doing because the staff on weekends surely doesn't.antwon S.
Customer did not leave a comment.Chris S.
Very fast service that day friendly people â˜ºï¸ wouldn't change a thingperscilla S.
Customer did not leave a comment.Melanie K.
I attempted to return equipment after hours using the website, it did not allow me to upload photos. When I called the 800 number there was an hour wait.Philip H.
Customer did not leave a comment.Steven H.
Wanted a 26 ft. Glendale location said 20 was big enough. Should have showed us the difference in size since we reserved 2 weeks in advance. 20 was to small. Had to go to a diff location since where we reserved didn't have truck. Then ended up going to another location for 26 ft. It wasn't returned so back to previous location for 20 ft. Left some property in Phx. Didn't fit. Sucks! Back two days early and no credit.diane K.
Customer did not leave a comment.Tanya S.
Customer did not leave a comment.Nadia C.
I am completely satisfied with this location. The manager Natalie Packwood was very professional and caring. She completely took care of everything, I had no worries or stress. Thank you for your professionalism and kindness. You make a huge difference.Debora C.
Customer did not leave a comment.Alicia N.
Customer did not leave a comment.Luis R.
Customer did not leave a comment.Owen K.
The truck was clean, but the right rear tire was worn and needed air and the front wheel alignment was off. We also couldn't find the seatbelt on the passenger side of the truck.Gary J.
Customer did not leave a comment.Susie G.
Speed of the check in process. The online check in dropped us and we waited in line for 20 minutes.Kelly D.
Janessa was FANTASTIC in getting us a unit after ours was given away, to which the manager didn't seem very accommodating to give us a discount on anything after she's the one that gave away our reservation made 6 months in advance and ended up having to rent the only unit left which was bigger therefore costing me more. Truck had zero gas which added even more to do on an already busy day.Rohry T.
I was charged for gas when I had already returned it filled. No one got back to me on that.Ashley F.
I ordered a dolly and it wasn't in the truck as I expected it to be. I wasn't aware if I had to go inside for the dollyMiguel J.
It was an overall good experience.Josiah D.
Stood in line for 45 minutes, the employees were fine but 2 can't handle 10 people at once very efficiently.Tyler S.
This is not a location specific complaint, but I don't understand the point of making a reservation and paying in advance to reserve equipment at a specific location if UHaul is going to call me less than 24 hours before pick up time and tell me the equipment is not available at the location I made the reservation and I'll need to pick it up in an entirely different city. There was nothing offered in the form of a discount or anything for the inconvenience. Therefore, UHaul has lost a customer.Ryan E.
Customer did not leave a comment.Rosemary R.
Customer did not leave a comment.Jehoshua L.
Customer did not leave a comment.Ebony S.
Customer did not leave a comment.Lisa L.
While the attendant on duty at the time of pickup was expedient (which we appreciated since we had just walked out of another location ten minutes before) and pleasant (although we would have appreciated knowing we would have to bring our own ratcheting straps), the female at the time of drop-off was arrogant, very dismissive, extremely rude, unprofessional, and condescending. We were overcharged, and she refused to address the issue, turning her back to me and walking away when she was questioned about the issue. Another phone call will be made regarding the details of this unwarranted experience. The day's plans had included renting another vehicle for additional needs on the other side of the city. But... I will definitely never bring my consumer dollars to this location again and possibly never to any of your other locations.charlene T.
Always have great customer service. Everyone is friendly provide quick service and location is always cleanAdriana F.
none I happy the way it isADOLPH D.
The check out lady was rude. I believe she was the manager. She called my reference to verify they knew me, she butchered my name, and then scoffed when they didn't know what she was talking about. Dreaded dropping the Uhaul back off because I didn't want to talk to her. Will not be coming here again.ALexis N.
Customer did not leave a comment.PEDRO T.
Okay so I tried to rent a trailer online it would not let me so somebody else went in there and showed them their ID and paid for it with their money but they put the trailer in my name which is totally wrong and now they're trying to come back on me for some extra fees now I am not happy with you guys I'm not impressed and I will not recommend you I am very unsatisfiedGary F.
My one issue was I was quoted a 6 x 12 with a ramp but the trailer with the ramp is not open the full 6' so calls were made around to this location which had a trailer with the whole 6' being open across back.Dale K.
Thank you so much Maria!!MITCHELL H.
Customer did not leave a comment.Carmen E.
Was supposed to pick up in Yuma not PhoenixLeslie W.
They made me, a 65 year old handicapped person disconnect the trailer tongue on a 6x12 cargo trailer by myself when it took two younger able bodied UHaul employees to hook it up. Very disrespectful of not only senior citizens but also handicapped people as well.TERRY B.
Customer did not leave a comment.Virginia M.
Customer did not leave a comment.Tyler G.
It's not that it was that dirty but it was not swept out because they didn't have the 20 footer so they had to give me the 26 footer and that's what came back in at that moment so they didn't have time to sweep itBarbara G.
Customer did not leave a comment.Delilah I.
Customer did not leave a comment.Paulina G.
I have never been to a uhaul or storage rental facility and not left feeling like i Paid too much or the service was shitty or rude employees that is until I rented my truck from the uhaul on 4240 w Camelback rd phoenix az 85019. And the two young gentleman working there were absolutely amazing, they fixed every issue that came up as there is always something that comes up to get in the way of a smooth experience. But not this time, 1st my reserved truck had not been brought back on time or not at all while I was there. But they were able to still give me a truck that they had since the reserved one was nor there, and they did that when there were no available trucks "according" to the previous 2 uhaul rental locations. But that was not true so once again like I said I had not had been satisfied ever with any u haul until now. They were able to help me with every thing with out being tide or without saying sorry nothing I can do, they should be the example that is set for all your employees.mark R.
Customer did not leave a comment.Connie E.
Customer did not leave a comment.Dana H. | Overall Experience
Property and unit access was clean and easy to use but the customer service was terrible always long lines and try to get ahold of someone to talk to forget itDavid P. | Overall Experience
Customer did not leave a comment.LISA T. | Overall Experience
Customer did not leave a comment.HAYLIE M.
The service rep who set up my auto carrier was very unhelpful and unmotivated. I've never used this device before and I needed to be walked through each step. The service rep simply didn't want to help me or be there. Very poor customer service.Christopher M.
Customer did not leave a comment.Dasia S.
Really nice staff!Estephany B.
Customer did not leave a comment.KURT W.
I was charged for damages that I didn't report before leaving. No one informed me to inspect the vehicle before leaving. I don't see how a very miner scratch can cost over $200. A scratch not made by me. I understand the mistakes of not looking at my phone to see the text before leaving. The employees should've known of the scratch before giving it to me. Very bad experience for the first time. Probably won't use your service again.Julio L.
Verify who you are renting a truck and equipment to! Your location has fraudulently charged my credit card and I will be filing a complaint!!Diane S.
Customer did not leave a comment.Jeff D.
Customer did not leave a comment.Ricardo C.
Everything was perfect. Maria C. Was very helpful and I appreciate all of her servicessheyl S.
Customer did not leave a comment.Dominique D.
Customer did not leave a comment.Nhi L.
To have more customer service and have empathy.JUAN M.
Online check in worked like a charm. Staff was friendly and helpful. Thanks!Pauletta D.
Great service all around. I would highly recommend!Kimberly V.
Very trained staff.JUAN G.
Customer did not leave a comment.dora K.
Customer did not leave a comment.tatum T.
Customer did not leave a comment.Tyler T.
You charge too much gas, if I fill up gas only $5 I used. You guy charged me $36 so bad.THANG L.
They need to explain why the cost goes high when renting it on that same day..Luis A.
Thank youLeslie B. | First Impressions
Customer did not leave a comment.Lori S.
I broke down on freeway with trailer in tow ! I called to report on Thursday 17 th the trailer is still sitting on my property I asked to have it picked up both by phone and in person! It's now 19th 2pm no call no show !DAVID S.
I love putting my stuff in the storage room there because I know it's safe and I don't have to worry anything but anymore we all look very secured with people items and stuff and I really appreciate that and I will recommend and want to you all and I love to do what you are is very polite so very handy and so understandable and I really appreciate that you all have a lot of respect for your customers have a blessed dayCATHERINE H. | First Impressions
Truck dirty wait time was tooo long gate card didn't workNICOLE G.
In 2021 This location called me stating they had a monsoon and the roof was leaking and if i can come check my things to see if my unit wad one of the ones damaged. I could not because I moved to Vegas. They said ok we will cut your lock and see if there is any damage and call you while we are doing it so you can see. I say ok. 1 week passes no call. Called them again they say we are waiting for someone to cutthe lock. 2 weeks pass no call. I go to get my things out of storage and my unti was one of the one damaged. Then on top of that i made a reservation for a truck a month before i go to get my things from storage and 7pm the night before i go to get my things Bryce calls saying they dnt have a truck for me. I had to go to another location to get my truck. Instead of doing what the website says "reservation guaranteed. If not $50 off" he gives me $19 off for their screw up. Smh. Ive had nothing but problems with this location and broken promises. Definitely would not recommend them at all!!Katrina O. | First Impressions
She tried calling Corner Market, where I picked up the truck, but could not get through after numerous attempts. I told Natalie I would call customer service. I am also concerned that one customer service rep. said that a previous customer rep. gave me wrong information. Waiting to hear back within 72 hours.David S.
Customer did not leave a comment.Mark B.
Great people who help u outSteve F.
The best customer serviceDarlene P.
Ya'll did great. Customer service good.GABRIEL L.
Customer did not leave a comment.Delilah I.
I love this U-Haul the diamond in the rough. Josh needs lunch. Bryce is always helpful. Dre is always going the extra mile!Levi D.
Customer did not leave a comment.tara M.
I'm not really happy for the customer service staff..I'm so sorry not good people.not nice staff ,was very frustrated for the service ,not respectful ,bad staff...I'm so regret to used Camelback Uhaul service..thank you byeMohamad D. | Overall Experience
Very good service. The truck I wanted was not available but got a different one for the same price. Thank You U-Haul.PABLO G.
Customer did not leave a comment.Empress C.
Would rent from here againNEFTALI T.
Customer did not leave a comment.FARID D.
The manager Natalie was extremely professional, very nice!!! We rented a truck and a storage unit at her store, the process was fast and easy.DENISE C.
They were so friendly.MESSAN K.
Maria dispatched me in a timely and efficient manner and she was very friendly and professional! Manager Natalie Packwood checked me in. She is a was very thorough, nice and professional! This U-Haul is now my â€œgo toâ€ U-Haul facility!david M.
Customer did not leave a comment.Lenisha J. | First Impressions
Always great service. No improvement needed.Tamala L.
Customer did not leave a comment.Concepcion J. | Overall Experience
Reservations and customer service still have a ways to go as far as east of communication. This is my second rental of a vehicle in three months and there hasn't that been much improvement in that area. When reservations transfer me to customer service the weight was over 20 minutes long. You are a must find a better way for customers to directly with the rental location.Sharon J.
Satisfied for your serviceNana E.
Customer did not leave a comment.ADAM K.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.JOHN H.
Blessings as wellAndres V. | Overall Experience
Improve your lost or forgotten items Policy, so customers are actually notified ! The fact that people forget items, and, no one even trys contacting the customer, even though this rental location, has all their contact information, is just not right ! I left something when I returned a truck, then forgot it, then I was never notified, by phone, text, or, email, that I forgot it. Then, 24 hours later, supossedly, the manager threw it away , without even trying to notify me !? The employees knew it was mine ! The attitude of the manager, was less than desirable, when I was asking why !! They told me they didn't know who's it was, when the one employee talked to me about it, for a good amount of time ! I personally think they kept it , since it was a tool !! I also think they should have paid for it , since they didn't attempt to call, text, or, e-mail me !! When I showed up a couple days later, I noticed one of this locations window was broken out, the first thing I thought was that someone used the tool to do that ! The manager told me that it wasn't done by a tool, and, that they had brought it inside their building ! I was like , why didn't they hang on to it, or, call the people, who returned trucks that day ?? They responded," We thought it was a weapon, so we threw it away !?? All in all, I did not have a good experience, at the 43rd. Ave. & Camelback location. I did call the complaint line, and, they gave me a $15. Credit, savings on any future purchase.CHARLES M.
Maria and Bryce are always helpful. I always come to this location. Michael Curry was my go to back in the day and now it's Natalie and crew. Thanks guys!LEVI D.
Main entry signage advertised first month storage rent free with U-Haul truck rental // I had U-Haul truck one-way from Ft. Collins, CO to Phx, AZ // a storage unit for that promo advertisement was not available for me // but, I did rent and paid for a storage unit that morning ( 11 am ) at the U-Haul warehouse at 4240 W. Camelback Rd, Phx, AZ, unloaded truck, refueled truck, and returned it that same day ( Feb 14 ) afternoon ( 2 pm ) , clean & refueled //THOMAS L. | First Impressions
I spoke and dealt with Maria. She was outstanding. We exchanged cellphone numbers and spoke frequently before Incould reserve a spot. She deserves a raise.RONALD R. | First Impressions
Very nice friendly staff moving was a breezeCHRISTY S. | First Impressions
Everything was greatDAVID M. | First Impressions
Customer did not leave a comment.Danya W. | First Impressions
Just moved into Uhaul from another storage. This is sooo much cleaner. The air cool will make a Hugh difference in the summer. Staff is very helpful and friendly. Besides, they have rental trucks and trailers if needed.Michael H. | Overall Experience
I don’t remember who helped me check in but whoever the gentleman was he was amazingnita h. | First Impressions
Unit 210 door is off of adjustment hanging down to the right on the locking side and door hinge on bottom left is moved out about half inch needs to be adjusted. This caused me to snap my key in the lock and having to spend additional 50 bucks for a locksmith on something that was on uhaul part. Let it be known lock is was from uhuFabian M. | Overall Experience
Customer did not leave a comment.Gerardo F. | Overall Experience
I had some items missing but I think I know who took said items. And I would like the footage of the items leaving my locker but I'm not sure how to go about getting it. The staff wasn't to knowledgeable when I asked about how to handle this situation. And I know time is running out. Will someone contact me please. 4803436312JOVETTE W. | Overall Experience
I can say enough about how wonderful the staff was. Due to the Covid I got behind and they were so understanding.! They did everything possible so I didn't lose my Things. They gave me half off what I owed. Thank you again so kind. I hate were hate the storage unit I'm at now. Uhaul for sure is the number # 1 crazy motor to rent a storage unit and where else.Bobbie jo b. | Overall Experience
Customer did not leave a comment.Maurice M. | First Impressions
Customer did not leave a comment.Nancy D. | Overall Experience
Customer did not leave a comment.Stefanie W. | Overall Experience
There is no carts to move your stuff and it makes it so much harder to move through the storage facilityVictoria- Celeste O. | Overall Experience
n/aHENRI L. | First Impressions
Customer did not leave a comment.Marie G. | Overall Experience
Customer did not leave a comment.Kimberly D. | First Impressions
Natalie was a great help and made the whole process extremely easy. I thought I would be there for hours and was in and out in less than a hour.Andrew C. | Overall Experience
manager was very helpful and walked me through the whole process and made everything very easy!Andrew C. | First Impressions
It was very helpful.Lovely G. | First Impressions
The gentlemen in the office were there on a Holiday, and were VERY helpful, and Great customer service!Freddy H. | First Impressions
I had storage there for three years and thry were all great. Every department I encountered were very helpful. Thsnk you so much Cheryl HesterCheryl H. | Overall Experience
Customer did not leave a comment.ALEXIS R. | Overall Experience
Exelente servicios los rre comiendoBenita T. | Overall Experience
Customer did not leave a comment.Maryanne W. | First Impressions
Everything was great unfortunately we needed to upgrade to a bigger unit that was unavailableNICHOLE V. | Overall Experience
Customer did not leave a comment.Valencia L. | Overall Experience
Customer did not leave a comment.Roman A. | Overall Experience
Customer did not leave a comment.Daylon B. | First Impressions
The person has an angry attitude, we are already in a bad situation so we need a better attitudeMarisel B. | Overall Experience
The young lady that took care of us at the counter was magnificent! She was fast and friendly. She made sure we locked in a storage space so we wouldn't end up empty handed on Saturday when we planned to move in. She even went to out the lock on and returned the keys to us. I believe she has what it takes to move up in this company! I am so sorry but I cannot remember her name right at this moment, that's my senior moment of the day!Jerri M. | First Impressions
Customer did not leave a comment.Ashleigh F. | First Impressions
They’re very rude & disrespectfulFrancoise R. | Overall Experience
AmazingCruz L. | First Impressions
Customer did not leave a comment.Timothy C. | Overall Experience
I had a reservation and they gave my unit to someone without a reservation. Then broken two units up to make up for it but then went to look at the units and one had a lock on it. They have no idea what they are doing and I was having a hard time due to my situation and I over heard the manager tell another employee idc I’m too busy because I was canceling. I will never use uhaul for storage ever again!Tammy K. | Overall Experience
Was never informed of the facility's broken pipe, resulting in some water damage in the stored belongings. Also feels very unsafe inside and around the facility. Nothing done about homeless individuals camping/ parked in front of the entrances. The amount of trash and drug paraphernalia around the building and outside my unit's door was unsettling.Mikayla A. | Overall Experience
Mason and Natalie were polite and professional.Janet R. | First Impressions
Customer did not leave a comment.Jamilah H. | Overall Experience
Good experienceTerry C. | First Impressions
Very convient for my GCU student! We use them every year!!Cindy R. | Overall Experience
Customer did not leave a comment.bradley B. | Overall Experience
Wendy and Janessa were VERY helpful and welcoming! They were over the top with their customer service and I loved working with them.Ivanna J. | Overall Experience
There was no lock on the inside of the unit so the first night I did mot leave anything in it however I brought a lock the second night just incase and good thing I did bc there wasn’t one left there the second. Isn’t either!Shelly B. | Online Move In
The unit was very convenient for us we had our daughter's stuff from college in there during the pandemic and it was 3 miles from her school so it worked out perfectlyJoe M. | Overall Experience
Customer did not leave a comment.Barbara G. | Overall Experience
i was told a price for my storage unit when i placed the order but then continued to get charged $10 extra for the unit. Attempted to call the office and nobody was ever available from the location. I emailed and called multiple times but was never able to get ahold of anyone.lauren m. | Overall Experience
Customer did not leave a comment.Jennifer A. | Overall Experience
I told the gal that cleans on Sundays that I was moving out. That was two weeks ago. I also left a voice mail on the managers cel phone that I was moving out. I called the office several times and never could get a person on the phone i was there for approx one week.... And it cost me $93. I was hoping to get a partial refund but unfortunately for me.... No one was ever available to take my call. That is the only complaint I have against this facility. Thankyou! It truly is an awesome storage facility and I loved how clean it was!connie s. | Overall Experience
the manager Mike was rude and the entire staff should take a course in how to treat the public. I'm glad to be out of there.tanda n. | Overall Experience
Customer did not leave a comment.laureen b. | Overall Experience
Customer did not leave a comment.SUGEL ABIGAIL A. | Overall Experience
It was a very pleasant experience getting signed up there. The cost I thought was a bit high, but the security of the building and on each unit makes up for that. Thankyou so very much for the process being so simple and then walking me to my unit.connie s. | First Impressions
Customer did not leave a comment.Celeste K. | Overall Experience
Customer did not leave a comment.Shavon W. | First Impressions
TWO YEARS PLUS....THANKSEric & Maria B. | First Impressions
Customer did not leave a comment.Sierra C. | Overall Experience
Customer did not leave a comment.Ashley Q. | First Impressions
Customer did not leave a comment.marin g. | Overall Experience
Great service. Took time to answer all questions we had. Thank you so much!Richard V. | First Impressions
Horrible seviceMichael C. | First Impressions
amazing teamEdgar R. | First Impressions
Customer did not leave a comment.Brenda N. | Overall Experience
Customer did not leave a comment.LINDA MARIE S. | Overall Experience
Very Knowledgeable and friendly staff.Valencia L. | First Impressions
Customer did not leave a comment.ERIKA N. | Overall Experience
Called to close it months ago, they didn't and kept charging me for it..Elizabeth L. | Overall Experience
Customer did not leave a comment.MARISSA L. | First Impressions
Needs to have more dollies for the customers to use.Simon S. | Overall Experience
Customer did not leave a comment.michael c. | Overall Experience
This particular facility is run by a bunch of kids. Kids that overlook when clients become tenants. Thes "tenants," want to run your moving schedule, because if truth be told, they only want us there in certain times of day. Why? Do you ask? Because if they know when they,,,'ll be there by themselves, then they know when is a good or bad time to do their thing. Usually bad. Oh yeah, almost forgot. If they don't like you, you better keep an eye on your car, otherwise they,ll break all your windows out. How do I know? It happened to me. When I informed U haul of what was happening, my issue was swept under the table.THAT WHY I MOVED MY STUFF OUT OF BOTH MY UNITS. The kids a b d tenants can have each other and their facility. BYE FELICIA!Rigoberto H. | Overall Experience
Customer did not leave a comment.emely d. | First Impressions
Customer did not leave a comment.Rodney T. | Overall Experience
This was the BEST EVER rental I've had with Uhaul!MICHAEL W. | First Impressions
At my time of move, there were no push carts available in the entire facility. I went to the office to double check, to which they informed there were no push carts. This made my move more difficult with the movers I hired.Takeia Y. | Overall Experience
Quick and efficient staff- Michael Curry.jeanette w. | First Impressions
Customer did not leave a comment.PATRICIA F. | First Impressions
Overall we have been happy with renting from U-Haul for the past five years for our college students. Our only complaint is the back of the Facility needs better cleaning and monitoring of people hanging out in the back.karin c. | First Impressions
As has now happened 3 times with different UHaul storage locations, I made a reservation online only to show up and it is not available. This is a very common problem with UHaul as they are allowed to overbook their units and can rent them out to someone else even though you have a reservation. It is absolutely maddening when you drive a full truck to a new location, arrive and not have anywhere to put your stuff. UHaul desperately needs to update their software to prevent this from happening. Nobody really seems to care though, they just say that it happens all the time and there is nothing they can do about it. We were lucky enough to get a different unit in this case, but it is not climate-controlled as we had reserved. Being as we will be storing electronics over a very hot Phoenix summer, we are not happy about this at all. But as they will tell you, there is nothing they can do.KAREN P. | First Impressions
Customer did not leave a comment.Cris R. | First Impressions
Thank you.Cindy C. | Overall Experience
Impressed with the customer serviceisaac y. | First Impressions
The facility is very close the GCU and is clean and staff are friendly and very helpful. We were also able to rent a truck to move our kids stuff. Fast and easy access.Michelle K. | First Impressions
Horrible smell and can't stand the alarm sound, otherwise fine.Mikayla A. | First Impressions
No elevator for second floor! I was shocked! Luckily someone helped me switch to a bottom level storage.jennifer w. | First Impressions
Customer did not leave a comment.JEFFREY L. | Overall Experience
Customer did not leave a comment.SONIA E. | Overall Experience
Customer did not leave a comment.Rodney T. | First Impressions
The The unit I reserved was not available. But the staff went out of their way to try and find a place with the size unit I needed. I reserve the unit and went back online and change the date to a later date when I got there my unit was not availableBut the staff was extremely helpful and courteous and went out of their way to try to find me another unit somewhere else I would recommend them to anybody that asked they were extremely pleasantwendla k. | First Impressions
Customer did not leave a comment.Dennis L. | First Impressions
Customer did not leave a comment.nefateti f. | Overall Experience
Customer did not leave a comment.JENNIFER M. | First Impressions
I reserved a specific unit via the phone, but when I went in the actually get it they instead tried to give me two separate units of the same size in a place i specifically asked over the phone not to have a unit. Had to go somewhere else, very frustrating.Delaney F. | First Impressions
Customer did not leave a comment.connie t. | Overall Experience
Customer did not leave a comment.Eric E. | Overall Experience
Customer did not leave a comment.Rigoberto H. | First Impressions
Customer did not leave a comment.Brandon G. | First Impressions
Everyone was very friendly and helpful at all times. Thank you for your services at our hard times right now.LORENA H. | First Impressions
Customer did not leave a comment.Juan V. | Overall Experience
Customer did not leave a comment.LINDA MARIE S. | First Impressions
Customer did not leave a comment.Heather A. | First Impressions
Keep up the good work.Janice P. | First Impressions
I am happy so far. The facility is very clean and well maintained. I look forward to working with the company.Samantha G. | First Impressions
Customer did not leave a comment.Simon S. | First Impressions
Customer did not leave a comment.KAREN J. | Overall Experience
Customer did not leave a comment.Antonio S. | Online Move In
I enjoy the 24hr option. However, when making the reservation online for my storage unit it stated that a lock would be included. When I signed the lease I was charged for one. Then when I opened my unit the was a lock inside which since I had one i figured if i returned the unopened one left in my unit like the reservation online promised i would be credited but was not. Plus when contacting the staff I have yet to hear back regaurding the matter. Not the biggest of headaches just feel like a slap to the face or in other words my wallet.Jessica H. | First Impressions
Customer did not leave a comment.Sean B. | Overall Experience
Customer did not leave a comment.shawna o. | Overall Experience
The team there at the 43rd and camelback location have been great to us. Friendly staff, nice facility, and amazing service. Thank you for all that you do!Damar B. | Overall Experience
Customer did not leave a comment.Bianka L. | Overall Experience
Customer did not leave a comment.JERRY DWAYNE M. | First Impressions
Customer did not leave a comment.Angelique H. | Overall Experience
The manager at the 43rd ave & Camelback location & his employees are friendly & helpful & have good knowledge to help solve problems. Clean facility. Good hours.cherry p. | First Impressions
Customer did not leave a comment.Maggie G. | First Impressions
Thank you take care my stuffsCrystal J. | Overall Experience
Yes my family has been using Uhaul for many years thank you for another great experience have a great day happy New YearDAVID W. | Overall Experience
Customer did not leave a comment.Patsy T. | First Impressions
Great location for GCU students. Convenience of u-haul trucks at this facility.Janice G. | Overall Experience
Customer did not leave a comment.Fabian M. | Overall Experience
Customer did not leave a comment.ELIZABETH G. | First Impressions
Customer did not leave a comment.Raheem M. | Overall Experience
Customer did not leave a comment.Daijhanai R. | Overall Experience
Customer did not leave a comment.Stephen L. | Overall Experience
Customer did not leave a comment.Mathew R. | First Impressions
Very nice job...Mohamad D. | First Impressions
The staff were attentive knowledgeable while providing me with excellent customer serviceGEORGE W. | First Impressions
Customer did not leave a comment.Maria G. | First Impressions
Once someone has a reservation set up for storage unit in a specific size, I would recommend not giving it to someone else. We relocated out of state and now we’re stuck with finding a different storage location!JAMES B. | Overall Experience
Customer did not leave a comment.Lawanda H. | Overall Experience
Great experienceAntonio B. | Overall Experience
Customer did not leave a comment.Brittany H. | Overall Experience
Maria was very helpful polite and professional. She walked us to our unit twice even though it was a long walk. She explained everything to us about the storage and help us meet our needs.Anoumou D. | First Impressions
Customer did not leave a comment.Christian V. | First Impressions
Best experience. Every employee and manager were so helpful over the course of the year. Thank you all!kizmet w. | Overall Experience
Customer did not leave a comment.Judith B. | First Impressions
Customer did not leave a comment.Yvette F. | First Impressions
Customer did not leave a comment.Byron C. | First Impressions
Customer did not leave a comment.ULYSSES S. | First Impressions
This facility is completely indoors. Gigantic and spotless. Well maintained.John G. | First Impressions
Customer did not leave a comment.Tijuana M. | Overall Experience
Whoever the gentleman that was in the office on 10/10/2020 was (I’m sorry I forgot his name) was extremely helpful and amazing customer service. I can say the same about the guys in the morningEDNA B. | First Impressions
Nice peopleJOSE A. | First Impressions
We had the very best experience here. My daughter had to move quickly out of her college dorm in March because of Covid closing the campus and your staff was so very helpful! We will definitely be returning customers! Thank you so muchColleen J. | Overall Experience
Customer did not leave a comment.margaret A. | Overall Experience
Customer did not leave a comment.karin c. | Overall Experience
This is a great location for GCU students and the staff is friendly and helpful. I will definitely use uHaul again.Kirstin N. | Overall Experience
Great Online After Hour Move InCYNTHIA M. | Online Move In
I will setting up an appointment for this year once againGriffin R. | Overall Experience
Customer did not leave a comment.Trevon S. | Overall Experience
Customer did not leave a comment.Chasaray J. | Overall Experience
I didn't appreciate the fact that I HAD to purchase one of your locks to rent the unit. I have several locks from master and Brinks but not the circular ones that were mandatory. I was also lead to believe that my unit would be air conditioned which it wasn't.GEORGE B. | First Impressions
After a very rough time picking up in California and a rough drive here to Phoenix , and a slight mix up THIS team Michael,Mason,&Melody I believe we’re their names were able to turn our whole trip around. They were all very knowledgeable and experienced, which was a weight off our shoulders during a rough time . Made the whole process easy and convenient, we appreciate their services and customer service !Kenny G. | First Impressions
Customer did not leave a comment.MARIA M. | Overall Experience
Great service!Marla F. | Overall Experience
Customer did not leave a comment.Fatima G. | Overall Experience
Customer did not leave a comment.LOIS B. | First Impressions
Customer did not leave a comment.MARIA M. | First Impressions
Customer did not leave a comment.Bianka L. | First Impressions
First time as a storage renter and had an amazing experience with the help of Michael Curry, who was very polite, humble, and educated. As soon as we arrived he was ready to help us find the right items for moving and was able to help with any accommodations i needed! He showed me how to get to and from my storage unit, showed me how to access the unit correctly and was able to give me all the necessities to know how the system worked regarding what I needed to know for the future usages. l would highly recommend anyone to ask for Michael Curry to help with any thing you need and you will have an amazing experience and he will take the time with you to make sure he answers all your questions and needs! Overall had an excellent experience due to the amazing customer experience I received! And I highly recommend bringing your service to him!donyea w. | First Impressions
Customer did not leave a comment.Rosemarie S. | Overall Experience
I gave that rating because the facility had a lot stuff going on after hours and I suggest that y’all get a security guard to walk aroundJacqueline L. | Overall Experience
Customer did not leave a comment.Maria B. | Overall Experience
First if all there was a smell of a dead animal. Second I paid for 24 hour access and when I went there after work I was denied entry. Was a hassle and time consuming (I was already tired from work)for me to get into the building. I wasn't offered a climate controlled unit. it is hot, so tomorrow I'm going to see how hard it will be to switch to climate controlled. It only cost $5 more.Tanda N. | First Impressions
Customer did not leave a comment.Rebecca L. | Overall Experience
Customer did not leave a comment.Tammi B. | First Impressions
Customer did not leave a comment.Maria B. | First Impressions
The staff was very friendly. The staff was kind to other customers I don’t think I would have had the patients with. They made sure my room was clean before I moved my stuff in. My move out was even easier. I would recommend using this location.Matt R. | Overall Experience
N/ARobert A. | Overall Experience
Customer did not leave a comment.don k. | Overall Experience
Michael, the General Manager, is conscientious and positive.David W. | Overall Experience
The reason I gave a above average and not excellent is because right by my storage unit I saw a crawling cockroach and it worried 😟 me about my new furniture being infected with roaches. If there’s one there’s many more. Please spray by my unit.Sonia C. | First Impressions
No comment.florence w. | First Impressions
The workers and management was wonderful people to help me. I would recommend this area to get a uhaul and storage. Made my moving a little easy. Thank youPamela L. | Overall Experience
Staff was very helpful. Showed me the unit in person and made sure it was clean before I moved in.Matt R. | First Impressions
I like this storage I recommendLinda A. | Overall Experience
The lady who took my payment and given me my code and storage # was very rude I went to try and get into my storage 4 times in a row and couldn't get in. I HAD TO DRIVE ALL THE WAY AROUND UP FRONT 4 different times and still could not get in she wasn't willing to come and show me so I requested my money back immediately . She said she refunded my account very poor customer service . Was not a bit happy to even be at work ... I wouldn't recommend this Uhaul store at all ..Janet M. | Overall Experience
Great ExperienceKristen P. | First Impressions
I would really recomend uhaul to any one that is looking for a moving company that will help them move all the the way.Felix v. | Overall Experience
Customer did not leave a comment.Danielle G. | First Impressions
The facility was satisfactory, but the day I was Returning the equipment I had the worst experience a customer can have from a customer service representative. I made a formal complaint on the basis of discrimination and abuse of power. Hope this does not happen to another person in the future. Thanks, ScarlettScarlett R. | Overall Experience
Customer did not leave a comment.Tyrel H. | First Impressions
Customer did not leave a comment.Jennifer A. | First Impressions
Michael was the best ! Super great guy and very helpful!!Johanna K. | Overall Experience
I had a reservation confirmed and when I arrived they didn’t have the shed and forced me to purchase a larger more expense one. Plus I had prepaid for a lock and tried to give me a less expensive one.Tom S. | First Impressions
Customer did not leave a comment.James P. | Online Move In
Customer did not leave a comment.Ebony W. | First Impressions
Good deals on storage & friendly staffAliah B. | First Impressions
IMy move was effortless. The staff was very helpful, and professional.Morgan H. | First Impressions
The staff was very helpful and polite. They all went above and beyond to make my move in as smooth as possible.Bridgette V. | First Impressions
The equipment I used was perfect for my move and when returning it the staff was very polite and helpful.Tijuana M. | First Impressions
I’m not recommend this company DEFINITELY. Yo era cliente! y por mucho tiempo usaba uhual Y ya tube dos problemas.. I moving for o other company Much betterLeslie N. | Overall Experience
Except for the theft of a baby car seat, a sound bar, and a undetermined box of things by someone that has no character because a thief is one of the worst people on earth.freddie r. | Overall Experience
Kayla was awesome and helped alotTacquane A. | First Impressions
Excellent in All =rentals prices friendliness cleanliness fastAntonia G. | First Impressions
Didn't like that homeless people was seeking in and hanging around the facility inside and out, Facility need security guards. Also loading doors should be open after location close as well,Yolanda G. | Overall Experience
Michelle Lopez helped me Friday and Saturday and was wonderful to work with. Michelle was a huge help! Maria helped Sunda with transferring to a different unit due to size and she to was a huge help.Timothy J. | First Impressions
1. The roll up door was always broken. 2. They removed the trash cans. 3. There will NOT let us use the dock to unload, i had a semi sometimes. 4. Always homeless on the property. I stayed armed.Noelen W. | Overall Experience
Always able to answer questionsLinda M. | Overall Experience
Everything was finePENNY T. | Overall Experience
THE CHECK IN CREW DID NOT SEEM INTERESTED IN MY POINTING OUT THE RENTAL ISSUE. DRIVE WINDSHIELD NEEDED TO BE CLEANED INSIDE AND OUT FOR BETTER VISIBILITY WITH SUN FOR SAFETY AND LOW TIRE AIRjollene j. | First Impressions
The process to rent a storage unit was quick and efficient. Everyone was both friendly and professional. Thank you!Cindy C. | First Impressions
The employees were not helpful. They closed the doors 10 minutes early and after finally getting their attention to open and answer my question they were clearly smoking pot from the smell, smoke.Brandae S. | Overall Experience
It was busy and only one person working the desk.bob g. | First Impressions
Helpful and friendly to my needs, thank you.Reyna D. | First Impressions
great experienceTimothy H. | Overall Experience
Super friendly knowledgeable and much faster than I expected thanks guys!!Johanna K. | First Impressions
Facility was clean and efficient. Staff was very friendly and helpful.Dean P. | Overall Experience
Units clean and kept things cool over summer. Easy to book.Stacie M. | Overall Experience
I just like the staff very friendlyJames F. | Overall Experience
Fantastic customer service!!! Living out of state and storing my students stuff for the summer I felt very comfortable!!edith a. | Overall Experience
Great serviceDestiny J. | First Impressions
GoodMarie G. | Overall Experience
Very polite even when multitasking as the only person at the desk with a group of people waiting which I found refreshingly professionalpatricia z. | First Impressions
.Shayan J. | Overall Experience
AwesomeRobin W. | First Impressions
Really bad customer service. Ugly attitude when talking to customersaaron p. | Overall Experience
Wonderful Experiance using your facility. Will use you again & recommend you everyone! Thanks so much!BECKY E. | Overall Experience
Excellent. Staffedgar m. | Overall Experience
Great service. Thank you!Dina M. | Overall Experience
Only issue was every time I went the roll up doors didn’t work or the door keypad wouldn’t open the door in the back of the storage. I would have go back to the front to get an employee to open it.VICTORIA C. | Overall Experience
There was a long line but I was treated with respectMary F. | First Impressions
Its a bad roach problemKyle T. | Overall Experience
The staff at this facility are excellent, knowledgeable, helpful, kind, and friendly.LINDA P. | Overall Experience
Customer service, horrible. 2 young girls in the office, rude. They signed me up to a unit w/o even showing it to me. Then my contract was cancelled the next day w/o my consent. Not returning here!rosa r. | Overall Experience
Good job!Chris D. | Overall Experience
Courteous staff, helpful and knowledgeablecarolyn s. | First Impressions
Thank youDung N. | First Impressions
Great service, we were in and out quickly, though we waited for another customer, it was perfect. we'll be using storage facitlity through the summer, thank you Patty Princepatty p. | First Impressions
Customer service was friendly and professional. Did not like that I reserved a small storage unit but was forced to get a larger more expensive unit because they gave my reserved unit to someone else.Paul E. | First Impressions
Easy to work with on getting a storage unit.freddie r. | First Impressions
I highly recommend this place for your storage & Uhaul service! They are friendly & accommodating. I’m a single mom who’s one & only child is in college a state away & they always were helpful!TRACY B. | Overall Experience
The female manager at this location has very poor customer service skills. She also has a very nasty disposition. She would not even assist the corporate office in correcting there error on my accountLatasha m. | First Impressions
It was goodKrystal W. | Overall Experience
I liked this U-Haul storage everyone was great.daniel s. | Overall Experience
Great service!Robert S. | Overall Experience
We needed a dolly/hand truck to unload our uboxes. The staff was very helpful and accommodating. We like UHaul.CAROL W. | Overall Experience
All associates on staff 2/12/2019 where pleasant, helpful and curtious. They responded to my inquiries, showed me the way to the unit I was renting. There interactions were professional and clear.Nelly A. | First Impressions
Andrea was awsome, very helpful, and knolageableshawn g. | First Impressions
your desk is too small. only one and a half people working desk on a Saturday. First of the Month. My Experience in Tucson was Excellent!David J. | First Impressions
I have a good experience with Staffs.It was excellent service I was very happy.jany d. | Overall Experience
The experience was Excellent and I am very happy with the service. And I will be continued referring to all my friend for the moving for the future. Thanksjany d. | First Impressions
Friendly staff.Affordable rates.John F. | Overall Experience
Was always fresh and clean...I felt safe with my stuff there...thanks u haullizette m. | Overall Experience
muy buena atención. gracias..Eduardo A. | First Impressions
The gal I first dealt with was very nice. However when the truck was dropped off the guy was rude.Jaimee V. | First Impressions
First if all I said I wanted a truck that would haul 1 bedroom. We had to make 2 trips which increased the mileage and created more time for my workers. Also the windshield was filthy.diane r. | First Impressions
I had to cut the lock they put on my storage off twice, days after paying my bill and even asking for it to be removed since I had paid the bill. Very inconvenient.Vashni V. | Overall Experience
Nice space.Raymond Lee G. | First Impressions
Amazing StaffSteven A. | First Impressions
Very Professional Helpful Customer service repmacks h. | First Impressions
Storage unit areas are easily accessible, with carts to assist with loading and unloading items. Items to assist with moving are for sale, well priced. CSR reps, professional and attentive.gloria a. | Overall Experience
Great service!Demeetre T. | Reservation
No commentmalsese h. | Overall Experience
I set up auto pay and still got an email and late charge every month so I had to call EVERY month. When I came in to straighten it out, nobody EVER called me back after my 3 phone calls to themHeather C. | Overall Experience
Excellent Experience!!! Highly recommend this to others that need a storage facility.james h. | Overall Experience
N/AROBERT A. | Overall Experience
Chris was AWESOME !!! He really took the time to help me get a storage even though there were some confusion! I really appreciate his help!Chanel C. | Reservation
Easy access, friendly and helpful staff, super clean facilityCheryl R. | Overall Experience
A very nice facility!Jackie B. | Overall Experience
GoodJose S. | Overall Experience
Thank youVERA S. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!