As has now happened 3 times with different UHaul storage locations, I made a reservation online only to show up and it is not available. This is a very common problem with UHaul as they are allowed to overbook their units and can rent them out to someone else even though you have a reservation. It is absolutely maddening when you drive a full truck to a new location, arrive and not have anywhere to put your stuff. UHaul desperately needs to update their software to prevent this from happening. Nobody really seems to care though, they just say that it happens all the time and there is nothing they can do about it. We were lucky enough to get a different unit in this case, but it is not climate-controlled as we had reserved. Being as we will be storing electronics over a very hot Phoenix summer, we are not happy about this at all. But as they will tell you, there is nothing they can do.
KAREN P. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at West Camelback Road
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you.
Cindy C. | Overall ExperienceImpressed with the customer service
isaac y. | First ImpressionsThe facility is very close the GCU and is clean and staff are friendly and very helpful. We were also able to rent a truck to move our kids stuff. Fast and easy access.
Michelle K. | First ImpressionsHorrible smell and can't stand the alarm sound, otherwise fine.
Mikayla A. | First ImpressionsNo elevator for second floor! I was shocked! Luckily someone helped me switch to a bottom level storage.
jennifer w. | First ImpressionsThe The unit I reserved was not available. But the staff went out of their way to try and find a place with the size unit I needed. I reserve the unit and went back online and change the date to a later date when I got there my unit was not availableBut the staff was extremely helpful and courteous and went out of their way to try to find me another unit somewhere else I would recommend them to anybody that asked they were extremely pleasant
wendla k. | First ImpressionsI reserved a specific unit via the phone, but when I went in the actually get it they instead tried to give me two separate units of the same size in a place i specifically asked over the phone not to have a unit. Had to go somewhere else, very frustrating.
Delaney F. | First ImpressionsEveryone was very friendly and helpful at all times. Thank you for your services at our hard times right now.
LORENA H. | First ImpressionsKeep up the good work.
Janice P. | First ImpressionsI am happy so far. The facility is very clean and well maintained. I look forward to working with the company.
Samantha G. | First ImpressionsI enjoy the 24hr option. However, when making the reservation online for my storage unit it stated that a lock would be included. When I signed the lease I was charged for one. Then when I opened my unit the was a lock inside which since I had one i figured if i returned the unopened one left in my unit like the reservation online promised i would be credited but was not. Plus when contacting the staff I have yet to hear back regaurding the matter. Not the biggest of headaches just feel like a slap to the face or in other words my wallet.
Jessica H. | First ImpressionsThe team there at the 43rd and camelback location have been great to us. Friendly staff, nice facility, and amazing service. Thank you for all that you do!
Damar B. | Overall ExperienceThe manager at the 43rd ave & Camelback location & his employees are friendly & helpful & have good knowledge to help solve problems. Clean facility. Good hours.
cherry p. | First ImpressionsThank you take care my stuffs
Crystal J. | Overall ExperienceYes my family has been using Uhaul for many years thank you for another great experience have a great day happy New Year
DAVID W. | Overall ExperienceGreat location for GCU students. Convenience of u-haul trucks at this facility.
Janice G. | Overall ExperienceVery nice job...
Mohamad D. | First ImpressionsThe staff were attentive knowledgeable while providing me with excellent customer service
GEORGE W. | First ImpressionsOnce someone has a reservation set up for storage unit in a specific size, I would recommend not giving it to someone else. We relocated out of state and now we’re stuck with finding a different storage location!
JAMES B. | Overall ExperienceGreat experience
Antonio B. | Overall ExperienceMaria was very helpful polite and professional. She walked us to our unit twice even though it was a long walk. She explained everything to us about the storage and help us meet our needs.
Kodjo W. | First ImpressionsBest experience. Every employee and manager were so helpful over the course of the year. Thank you all!
kizmet w. | Overall ExperienceThis facility is completely indoors. Gigantic and spotless. Well maintained.
John G. | First ImpressionsWhoever the gentleman that was in the office on 10/10/2020 was (I’m sorry I forgot his name) was extremely helpful and amazing customer service. I can say the same about the guys in the morning
EDNA B. | First ImpressionsNice people
JOSE A. | First ImpressionsWe had the very best experience here. My daughter had to move quickly out of her college dorm in March because of Covid closing the campus and your staff was so very helpful! We will definitely be returning customers! Thank you so much
Colleen J. | Overall ExperienceThis is a great location for GCU students and the staff is friendly and helpful. I will definitely use uHaul again.
Kirstin N. | Overall ExperienceGreat Online After Hour Move In
CYNTHIA M. | Online Move InI will setting up an appointment for this year once again
Griffin R. | Overall ExperienceI didn't appreciate the fact that I HAD to purchase one of your locks to rent the unit. I have several locks from master and Brinks but not the circular ones that were mandatory. I was also lead to believe that my unit would be air conditioned which it wasn't.
GEORGE B. | First ImpressionsAfter a very rough time picking up in California and a rough drive here to Phoenix , and a slight mix up THIS team Michael,Mason,&Melody I believe we’re their names were able to turn our whole trip around. They were all very knowledgeable and experienced, which was a weight off our shoulders during a rough time . Made the whole process easy and convenient, we appreciate their services and customer service !
Kenny G. | First ImpressionsGreat service!
Marla F. | Overall ExperienceFirst time as a storage renter and had an amazing experience with the help of Michael Curry, who was very polite, humble, and educated. As soon as we arrived he was ready to help us find the right items for moving and was able to help with any accommodations i needed! He showed me how to get to and from my storage unit, showed me how to access the unit correctly and was able to give me all the necessities to know how the system worked regarding what I needed to know for the future usages. l would highly recommend anyone to ask for Michael Curry to help with any thing you need and you will have an amazing experience and he will take the time with you to make sure he answers all your questions and needs! Overall had an excellent experience due to the amazing customer experience I received! And I highly recommend bringing your service to him!
donyea w. | First ImpressionsI gave that rating because the facility had a lot stuff going on after hours and I suggest that y’all get a security guard to walk around
Jacqueline L. | Overall ExperienceFirst if all there was a smell of a dead animal. Second I paid for 24 hour access and when I went there after work I was denied entry. Was a hassle and time consuming (I was already tired from work)for me to get into the building. I wasn't offered a climate controlled unit. it is hot, so tomorrow I'm going to see how hard it will be to switch to climate controlled. It only cost $5 more.
Tanda N. | First ImpressionsThe staff was very friendly. The staff was kind to other customers I don’t think I would have had the patients with. They made sure my room was clean before I moved my stuff in. My move out was even easier. I would recommend using this location.
Matt R. | Overall ExperienceN/A
Robert A. | Overall ExperienceMichael, the General Manager, is conscientious and positive.
David W. | Overall ExperienceThe reason I gave a above average and not excellent is because right by my storage unit I saw a crawling cockroach and it worried 😟 me about my new furniture being infected with roaches. If there’s one there’s many more. Please spray by my unit.
Sonia C. | First ImpressionsNo comment.
florence w. | First ImpressionsThe workers and management was wonderful people to help me. I would recommend this area to get a uhaul and storage. Made my moving a little easy. Thank you
Pamela L. | Overall ExperienceStaff was very helpful. Showed me the unit in person and made sure it was clean before I moved in.
Matt R. | First ImpressionsI like this storage I recommend
Linda A. | Overall ExperienceThe lady who took my payment and given me my code and storage # was very rude I went to try and get into my storage 4 times in a row and couldn't get in. I HAD TO DRIVE ALL THE WAY AROUND UP FRONT 4 different times and still could not get in she wasn't willing to come and show me so I requested my money back immediately . She said she refunded my account very poor customer service . Was not a bit happy to even be at work ... I wouldn't recommend this Uhaul store at all ..
Janet M. | Overall ExperienceGreat Experience
Kristen P. | First ImpressionsI would really recomend uhaul to any one that is looking for a moving company that will help them move all the the way.
Felix v. | Overall ExperienceThe facility was satisfactory, but the day I was Returning the equipment I had the worst experience a customer can have from a customer service representative. I made a formal complaint on the basis of discrimination and abuse of power. Hope this does not happen to another person in the future. Thanks, Scarlett
Scarlett R. | Overall ExperienceMichael was the best ! Super great guy and very helpful!!
Johanna K. | Overall ExperienceI had a reservation confirmed and when I arrived they didn’t have the shed and forced me to purchase a larger more expense one. Plus I had prepaid for a lock and tried to give me a less expensive one.
Tom S. | First ImpressionsGood deals on storage & friendly staff
Aliah B. | First ImpressionsIMy move was effortless. The staff was very helpful, and professional.
Morgan H. | First ImpressionsThe staff was very helpful and polite. They all went above and beyond to make my move in as smooth as possible.
Bridgette V. | First ImpressionsThe equipment I used was perfect for my move and when returning it the staff was very polite and helpful.
Tijuana M. | First ImpressionsI’m not recommend this company DEFINITELY. Yo era cliente! y por mucho tiempo usaba uhual Y ya tube dos problemas.. I moving for o other company Much better
Leslie N. | Overall ExperienceExcept for the theft of a baby car seat, a sound bar, and a undetermined box of things by someone that has no character because a thief is one of the worst people on earth.
freddie r. | Overall ExperienceKayla was awesome and helped alot
Tacquane A. | First ImpressionsExcellent in All =rentals prices friendliness cleanliness fast
Antonia G. | First ImpressionsDidn't like that homeless people was seeking in and hanging around the facility inside and out, Facility need security guards. Also loading doors should be open after location close as well,
Yolanda G. | Overall ExperienceMichelle Lopez helped me Friday and Saturday and was wonderful to work with. Michelle was a huge help! Maria helped Sunda with transferring to a different unit due to size and she to was a huge help.
Timothy J. | First Impressions1. The roll up door was always broken. 2. They removed the trash cans. 3. There will NOT let us use the dock to unload, i had a semi sometimes. 4. Always homeless on the property. I stayed armed.
Noelen W. | Overall ExperienceAlways able to answer questions
Linda M. | Overall ExperienceEverything was fine
PENNY T. | Overall ExperienceTHE CHECK IN CREW DID NOT SEEM INTERESTED IN MY POINTING OUT THE RENTAL ISSUE. DRIVE WINDSHIELD NEEDED TO BE CLEANED INSIDE AND OUT FOR BETTER VISIBILITY WITH SUN FOR SAFETY AND LOW TIRE AIR
jollene j. | First ImpressionsThe process to rent a storage unit was quick and efficient. Everyone was both friendly and professional. Thank you!
Cindy C. | First ImpressionsThe employees were not helpful. They closed the doors 10 minutes early and after finally getting their attention to open and answer my question they were clearly smoking pot from the smell, smoke.
Brandae S. | Overall ExperienceIt was busy and only one person working the desk.
bob g. | First ImpressionsHelpful and friendly to my needs, thank you.
Reyna d. | First Impressionsgreat experience
Timothy H. | Overall ExperienceSuper friendly knowledgeable and much faster than I expected thanks guys!!
Johanna K. | First ImpressionsFacility was clean and efficient. Staff was very friendly and helpful.
Dean P. | Overall ExperienceUnits clean and kept things cool over summer. Easy to book.
Stacie M. | Overall ExperienceI just like the staff very friendly
James F. | Overall ExperienceFantastic customer service!!! Living out of state and storing my students stuff for the summer I felt very comfortable!!
edith a. | Overall ExperienceGreat service
Destiny J. | First ImpressionsGood
Marie G. | Overall ExperienceVery polite even when multitasking as the only person at the desk with a group of people waiting which I found refreshingly professional
patricia z. | First Impressions.
Shayan J. | Overall ExperienceAwesome
Robin W. | First ImpressionsReally bad customer service. Ugly attitude when talking to customers
aaron p. | Overall ExperienceWonderful Experiance using your facility. Will use you again & recommend you everyone! Thanks so much!
BECKY E. | Overall ExperienceExcellent. Staff
edgar m. | Overall ExperienceGreat service. Thank you!
Dina M. | Overall ExperienceOnly issue was every time I went the roll up doors didn’t work or the door keypad wouldn’t open the door in the back of the storage. I would have go back to the front to get an employee to open it.
VICTORIA C. | Overall ExperienceThere was a long line but I was treated with respect
Mary F. | First ImpressionsIts a bad roach problem
Kyle T. | Overall ExperienceThe staff at this facility are excellent, knowledgeable, helpful, kind, and friendly.
LINDA P. | Overall ExperienceCustomer service, horrible. 2 young girls in the office, rude. They signed me up to a unit w/o even showing it to me. Then my contract was cancelled the next day w/o my consent. Not returning here!
rosa r. | Overall ExperienceGood job!
Chris D. | Overall ExperienceCourteous staff, helpful and knowledgeable
carolyn s. | First ImpressionsThank you
Dung N. | First ImpressionsGreat service, we were in and out quickly, though we waited for another customer, it was perfect. we'll be using storage facitlity through the summer, thank you Patty Prince
patty p. | First ImpressionsCustomer service was friendly and professional. Did not like that I reserved a small storage unit but was forced to get a larger more expensive unit because they gave my reserved unit to someone else.
Paul E. | First ImpressionsEasy to work with on getting a storage unit.
freddie r. | First ImpressionsI highly recommend this place for your storage & Uhaul service! They are friendly & accommodating. I’m a single mom who’s one & only child is in college a state away & they always were helpful!
TRACY B. | Overall ExperienceThe female manager at this location has very poor customer service skills. She also has a very nasty disposition. She would not even assist the corporate office in correcting there error on my account
Latasha m. | First ImpressionsIt was good
Krystal W. | Overall ExperienceI liked this U-Haul storage everyone was great.
daniel s. | Overall ExperienceGreat service!
Robert S. | Overall ExperienceWe needed a dolly/hand truck to unload our uboxes. The staff was very helpful and accommodating. We like UHaul.
CAROL W. | Overall ExperienceAll associates on staff 2/12/2019 where pleasant, helpful and curtious. They responded to my inquiries, showed me the way to the unit I was renting. There interactions were professional and clear.
Nelly A. | First ImpressionsAndrea was awsome, very helpful, and knolageable
shawn g. | First Impressionsyour desk is too small. only one and a half people working desk on a Saturday. First of the Month. My Experience in Tucson was Excellent!
David J. | First ImpressionsI have a good experience with Staffs.It was excellent service I was very happy.
jany d. | Overall ExperienceThe experience was Excellent and I am very happy with the service. And I will be continued referring to all my friend for the moving for the future. Thanks
jany d. | First ImpressionsFriendly staff.Affordable rates.
John F. | Overall ExperienceWas always fresh and clean...I felt safe with my stuff there...thanks u haul
lizette m. | Overall Experiencemuy buena atención. gracias..
Eduardo A. | First ImpressionsThe gal I first dealt with was very nice. However when the truck was dropped off the guy was rude.
Jaimee V. | First ImpressionsFirst if all I said I wanted a truck that would haul 1 bedroom. We had to make 2 trips which increased the mileage and created more time for my workers. Also the windshield was filthy.
diane r. | First ImpressionsI had to cut the lock they put on my storage off twice, days after paying my bill and even asking for it to be removed since I had paid the bill. Very inconvenient.
Vashni V. | Overall ExperienceNice space.
Raymond Lee G. | First ImpressionsAmazing Staff
Steven A. | First ImpressionsVery Professional Helpful Customer service rep
macks h. | First ImpressionsStorage unit areas are easily accessible, with carts to assist with loading and unloading items. Items to assist with moving are for sale, well priced. CSR reps, professional and attentive.
gloria a. | Overall ExperienceGreat service!
Demeetre T. | ReservationNo comment
malsese h. | Overall ExperienceI set up auto pay and still got an email and late charge every month so I had to call EVERY month. When I came in to straighten it out, nobody EVER called me back after my 3 phone calls to them
Heather C. | Overall ExperienceExcellent Experience!!! Highly recommend this to others that need a storage facility.
james h. | Overall ExperienceN/A
ROBERT A. | Overall ExperienceChris was AWESOME !!! He really took the time to help me get a storage even though there were some confusion! I really appreciate his help!
Chanel C. | ReservationEasy access, friendly and helpful staff, super clean facility
Cheryl R. | Overall ExperienceA very nice facility!
Jackie B. | Overall ExperienceGood
Jose S. | Overall ExperienceThank you
VERA S. | Overall Experience