Rented me a unit that wasn't there. Before I caught the mistake they hooked me up to a completely different unit. I caught the error and they went inside to change the unit on my contract. Hooked me up to yet another trailer. Between that and standing in a line with only 1 person ahead of me for 30 minutes I was not impressed.
Trevor CCustomer Reviews for U-Haul Moving & Storage at West Camelback Road
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
**Fix ac blend door actuator. I moved from Phx in 118 degrees and the A/C blew only on dash and floor.
DAVID AThank you for storage privileges
Andres S | Overall ExperienceCustomer service at this location was superb. Both gentlemen who helped me during the pickup and drop off of the trailer had outstanding customer service. They answered my questions, helped me attached and detach the trailer from my vehicle. I commend these gentlemen who unfortunately did not get their names, for their professionalism.
GERARDO CKeep up the great work
Sargis EI absolutely had a great experience with this U-Haul facility. The staff is outstanding and understanding highly recommend.
OLGA R | Overall ExperienceCustomer service was very helpful and professional.
JUAN GMy service agent was the Best!!!
KENTA CTanks for all good service
MARTIN AVery helpful staff members, and available equipment with lost of space to maneuver trucks and trailers
MARCO MHad many issues with this trailer ! Beginning when I arrived front right axle tire was very low. And no ther trailer available this size to use . Also while driving at night my lights were flicking off and on causing many Stops throughout the way and verified that it was on the trailers side .
ALEJANDRO AThe guy that helped me was awesome
ROBBIE MNone. Everything went just right
Lanee LLot s of issues with Selina Wodeen s costumer service
JUAN CAfter two texts sent to me about location changes- this is the last text I got at 11:30 pm the night before the move. And the truck could NOT be picked up by the app. We had to wait until 7am for the store to open which put our paid movers behind. So disappointing and so dissatisfied with the 24/7 customer service rep who we called in the morning and could care less about our problem and quickly transferred us to someone else. Your U-Haul reservation has been moved to a location where we can guarantee availability. Your U-Haul reservation #70104593 is scheduled at U-HAUL MOVING & STORAGE AT WEST CAMELBACK ROAD Address: 4240 W CAMELBACK RD PHOENIX, AZ, 85019 Phone: (602) 714-7386 on 05/01/2025 at 6:00AM Rent easily from your phone using our app! Just bring your phone, ID, and a card for your rental. Get started at https://uhaul.com/n/6859554008. Plus, grab moving supplies and enjoy one month of free storage. See you soon! To Reply: https://uhaul.com/s/712CD687E0 THE 6:00 AM APP PICK UP DID NOT HAPPEN. I called so many times beforehand to ensure this 6:am pick up would work but you failed us.
Ward WNo one was available to help me for about 10 min. They were all working but you may need more help.
Michael CMy experience with this move-in was not ideal. I had reserved a unit in January only to be told on move-in day that my reservation could not be honored. Staff was nice and apologetic, and offered an available split 10x10 on a 2nd floor walk up. GM was able to correct the pricing to a sole 5x10 the following day. Still not happy that I’ll be moving furniture down stairs when school starts up again.
ARLENE C | First ImpressionsDespite technical difficulties with the system, the fantastic team at this location made the experience achievable and pleasant! Staff was incredibly helpful, knowledgeable, and creative, coming up with multiple solutions to technical difficulties
Savannah F | First ImpressionsStaff was really helpful
Stephen R | First ImpressionsEmployees were friendly, patient, helpful. Center was very clean. uhaul was clean, efficient Return was fast, seamless Im going to use their storage next time.
WILLIAM Bthe ac blew hot air
TAELYN KReserved a 5 x5 and went in and told me that they don’t have one for me after i reserved it months ago, then told me they only have a bigger one and it’s way more expensive. Said they couldn’t do anything for me
BREANN S | First ImpressionsGreat place to store our twin girls apartment stuff for the summer. Right down the road from their college. Easy to access and very clean. Everyone who worked there was friendly and helpful.
LISA S | First ImpressionsIncrease number employees
ANTHONY HEveryone there is awesome great customer service and knowledge. It is always smooth and easy for me to rent a truck return it and or rent a storage unit. All issues are handled in a timely manner.
RUTH D | First ImpressionsFast friendly check out and just as good on the return.
David PEl personal nos atendió con mucha amabilidad y fueron muy serviciales en todo momento. 100 % recomendados. Muchas gracias por todo. Adylen.
VILFREDO P | Overall ExperienceGreat staff n service.Thanxs for everything.
LINDA ZQuick n easy
DANIEL LStop over charging people that is fucked up
JOSE GVery helpful and very friendly check jn
CHRISTOPHER NThe Mgr, James, that took care of me was friendly, very helpful and provided all of the information necessitated.
Gloria E | First ImpressionsGood experience.
MARIO VManagement very professional
MARIE VManger and staff were great!
Deonna P | First ImpressionsThe staff was very professional, Helpful, and Nice They made my day better under my circumstances and I thank you I’m a forever grateful customer because of it
AELICIA JMovers were good
DESTINY DUhaul @43rd Avenue & Camelback are wonderful people. I have been very ill for a long time and they helped me save my property. Thank you all so very much for your support and kindness. It’s extremely appreciated and I am very grateful to you all.
Bercha G | Overall ExperienceUnless desperately needed. Truck wasn't clean there was a canned cream of mushrooms, bad odor/musty smell had to get an air fresher for the 8hr drive not to mention the headlights weren't facing on the road, they were pointed to the sky right. It was Extremely dangerous and caused a huge delay because I couldn't drive comfortably at night , ALSO when asking for a cheaper option worker appeared agitated and became vulgar so wasnt really left with another choice but to spend 1.3k for 650 miles... a discount wasn't even offered for the inconvenience, and big delay that was caused on their behalf due to poor maintenance and pre inspection on the vehicle before renting it out to myself.
JOSE PEvery thing was good
GERMAN NManager was great! Easy and fast pick up Love this location.
LARRY DPay attention to scheduled maintenance. Ensure equipment is road worthy. Within 1/2 hour alert came up for requiired maintenance. After 4 hours on the road running lights did not work
MITCHELL Shave more than one person working
ELIZABETH LEverything was perfect quick process 123, thank you team U-Haul
JOHAN RWhile the truck ran fine, the check engine light was on the first time I started it up. The truck was also old and smelled like cigarettes and sweat. While it wasn't dirty, the age of the truck left everything with a layer of grime. I wanted to wash my hands every time I stepped out of it. The employees at the pick up location were extremely polite and helpful. The app was giving me trouble and the gentleman at the counter looked it over with me and we couldn't figure it out, so we ended up checking in the traditional way. The interior of the lobby was clean and everything was in order. Outside of the age and worn state of the truck, the experience was pleasant.
RAYMOND BIt was a clean and great experience. Your employees are very professional.
RICHARD OThis location has an amazing team of people who are always willing to help. I truly hope they're being treated well and paid a fair, living wage. It's rare to find a group that genuinely cares, and they have all gone out of their way to treat us with kindness and respect.
irene a | Overall ExperienceStaff and location was excellent! Trailer was great and just what was needed.
NOAH DMore security been there ten years and somebody tried to get into my storage three times
TERRI HVery pleased with transaction. Super friendly staff. I was in and out in no time. I highly recommend this location.
MANUEL SMaintain the vehicle, the battery died and we were left on roadside for few hours
Kadian CSuper friendly and helpful customer service.
John NA very special and best service I have ever got from U-haul, first of all THANK YOU for being so nice and kind. A customer service representative name SHEELA, such an awesome lady who helped me to in all my quarries and supported to get the manager on line, as I was in the bad situation. James the store manager of 4240 Camelback rd Phoenix, is a great man, helped me in the middle of the night to get my left over stuff from the truck. GOD BLESS YOU MAN! I would really appreciate U-haul for being so kind with me, also I am totally impressed with your service. Thank you Thankyou guys.
SANAM DExcelent crevice
JORGE ATruck had NO FUEL. Low Fuel warning was on when I first started it. The paper said it should have 1/4 tank, in reality the needle was on Empty. The contract states that the customer must return the vehicle fully fueled or they incur a refueling charge and inflated fuel price per gallon. Why are the trucks rented out without a full tank to the next customer? Massive inconvenience and poor service. I'll be disputing the uhaul charge with my Amex for a credit for the 6 gallons of fuel I had to add to the truck just to get it to 1/8 tank.
DYLAN TThe only issue I have is there’s no accessible bathroom in the facility. All bathrooms are locked and require a key from the office.
CHANTE C | First ImpressionsIt was clean but not inviting. I stood in front of counter for 5 minutes before attendant even acknowledged me. He also never gave me any drop-off receipt and I thought he had electronically checked it in, until 2 days later when I received a call saying it was late since it wasn't checked in. I guess it got figured out eventually but didn't give me a good experience.
Dean LVery knowledgeable,patient with my concerns and even with solutions and suggestions on saving on how to make moving easier with the time I had available to make on short notice!thank you.
JORGE GAwesome staff and management! I have leased moving trucks and storage units from this location and other locations nationwide, and have always received excellent customer service, support, and kindness from every location. This location is understanding and will make sure you receive respect, kindness, and appreciation as a customer! I will definitely continue to patronize this location and Uhaul as a company!! Well done =)
Dawnita S | Overall ExperienceTODO MUY BIEN EXCELENTE SERVICIO
SALVADOR GGood but too much money thank you I m appreciate I got move new my storage cheaper have a wonderful day I
Veronica A | Overall ExperienceEasy pick up and drop off. Thanks.
TONEESHA CThe windows were absolutely filthy..I cleaned the windshield, with the help of the manager, but I still couldn't see out of the rest of them. The documentation on the gas tank, said it was 3/4 fill, when it was actually barely a half a tank. The manager did adjust it, with my asking, on the paperwork.. But not in the computer, as he said he would. (I'm so glad I had him verify it on the paperwork. And initial it.) They could do So much better.
GLYNIS RThe first time i rented a storage and i was told it was month to month now i got charge for another month when i moveo out before my due date I was chatge for a late fee and the monthly payment i will never recommend this place to nobody at all...
ISRAEL OThe staff was so friendly & helpful! Previous manager Natalie was always kind & considerate. New manager James customer service was above & beyond excellent! Rarely do you find people that are exceptional in every way like James! He works hard to make sure his customers are treated well & have everything needed to accomplish storage or moving needs. Now live in East Mesa, need to rent smaller unit, only wish wasn't such long drive, otherwise would be renting at James store again. The assistant manager Jerry also went out of his way to help this 'ol lady! This kind of service is sorely lacking in our current times. James & Jerry gave you the feeling of being helpful neighbors looking out for others. Can't express how very thankful I am for these special people, made me feel safe & secure! Will definitely reccomend them to family & friends at every opportunity! Thanks for all you do!!
Kathy M | Overall ExperienceU haul I rented was left filthy from inside the cab to the back of the box. With little time I had i used your cleaning supplies to quickly clean the box.
JONATHAN MBuen servicio
YANIER BThk u appreciate the customer service
TRACIA LVery friendly and helpful staff.
TONEESHA C | First ImpressionsGreat customer service, my preferred uhaul around the valley
HECTOR CThe truck wasn't clean, infact an empty beer can came rolling out from under the seat, if pulled over I could have possibly been charged with an open container! The staff who rented the truck to me could use more training, but the person who checked me in was above and beyond professional, Customer service from the call center was also great.
PENNY SVery polite nice helpful staff
Yonica D | Overall ExperienceIs a plus very original and personals nice as soon as you walk in the storage of u-hall I very highly recommend you to them
maria v | First ImpressionsThe employee that assisted me was wonderful!! She was pleasant, efficient and provided great customer service. She deserves a raise and is a true asset to your company.
Shelisa A | First ImpressionsThanks to all employees to make everything possible for us
yolanda H | Overall ExperienceI had my storage unit over a year and a half, when trying to call, I could never get through to a rep at the actual location or Natalie Packwood, a previous manager would immediately put me on hold without a greeting or seeing what I needed. James Crouch could definitely be a lot more friendly and helpful as far as greeting people in person or not having a short attitude when asked a question. Jerry was approachable at my move out date. It's not in the safest area, so my move out had very sketchy characters by my car, cameras should definitely be on and alert or even security could be on site.
Onye W | Overall ExperienceMy son attends GCU and location, friendly and helpful staff, and the storage units have been ideal and convenient in between college years of storing his belongings. Thank you so much!
Stacy R | Overall ExperienceAll staff were helpful, gave clear instructions, and I did not have to worry about my things.
BAILEY R | Overall ExperienceI canceled my storage unit because you raised my rate. Now instead of making a few dollars more per month from me you get zero.
David L | Overall ExperienceI've had a storage unit here for 7 years and the staff were always friendly, if I wasn't moving out of state I would have continued going here
michael c | Overall ExperienceAs a GCU Family, this was our second year using this location for our storage needs over the summer. 1) I reserved a 10" truck about 3 weeks prior to our move out. The day after I made a reservation, I was contacted and told I would need to pick up my truck at a different location as 4240 W. Camelback would not have a truck that size for that date. It was VERY inconvenient to have to go to one place and pick up the truck (which we had problems with) and then drive to the location where our storage unit was. 2) We knew we could access our storage unit from 7am - 10pm. Upon our 6:30pm arrival, we found the sliding glass doors to be locked. Our daughter had previously been shown by someone in the office, how to open the doors and secure them open while coming and going. This did not work. 3) Since the sliding doors were not able to be opened, we had to come and go out the regular door. But before we could start moving our stuff out of our storage unit, we had to move all the trash and furniture that had been left, out of the way of accessing that door. 4) We have never before had a problem with cars being available to move our stuff in/out, there have always been five or more sitting just inside the entrance to use. This time, there wasn't a single cart to be found. And we were the only ones at the storage facility, so they weren't being used. I walked down a few rows looking for an abandoned cart with no success. 5) I found two Uhaul employees coming out a far side door and I asked them for help in 1) finding a cart for us to use, and 2) about opening the door. Both were unhelpful and basically said I was out of luck. Longer office hours to deal with someone else would have been helpful. We've been a GCU family for 6 years now, and while this move out from storage was less than ideal, we do wish we'd found this location for our first 5 years of storage earlier. For any GCU family looking for a storage facility, I would highly recommend this facility!
Darcy F | Overall ExperienceAll of the staff are amazing! I utilized this facility for both of my moves this summer and each time the team was very accommodating. James, Jimmy, Brian, and Tara…YOU ROCK !!!!!
JERRAHNICOLE L | Overall ExperienceI would have given U-Haul a much better rating, but I was charged $800 and when I checked my bank records U-Haul helped themselves to an extra $200. I believe they did this because I paid with my debit card. I plan on a wide publicity campaign to warn people not to use U-Haul if at all possible.
Ruben S | Overall ExperienceI've been a loyal customer for yrs and appreciate your facility is climate controlled makes it more pleasant when storing or reorganizing my unit I've got another unit same location and you all have been so helpful and understand when I've been late I've always called and no issues from me if there was late fees . All the staff was courteous and kind in assisting me if needed Angie was very helpful she cleans out units and we so appreciated her while we moved from smaller storage to a bigger one
Lori T | Overall ExperienceGetting out of the parking lot was terrible. Wish it had a light.
Aaron A | Overall ExperienceThank you for making this a great experience to stote my things will always recommend UHaul
Celeste D | Overall ExperienceThank you for your great customer service
belinda c | Overall ExperienceBest place to rent a storage unit highly recommend
Daylon B | Overall ExperienceTara was great. Friendly, very helpful and explained everything. She took us to our storage and showed us everything. We were very happy with our service.
desrae o | First Impressions👍🏻 good job guy’s
DAGOBERTO R | Overall ExperienceI rented a storage unit for over two years and was well pleased with all my items. Everything was in the same condition from the first day I stored them.
DONNA M | Overall ExperienceWe had a difficult time getting the entry doors to open and close. Other than that, great facility and very courteous, helpful staff.
MYRA H | First ImpressionsNo comments.
florence w | Overall ExperienceStaff was helpful and explained everything clearly..
DENNIS C | Overall ExperienceThe staff and Natalie are very helpful and understanding. I would highly recommend them to every body
Christy S | Overall ExperienceNeed more staffing. The manger need to tone it down a little bit.
Tiffany M | Overall ExperienceExceptional and professional service. Very happy with my move in. Unit and facility was clean. Staff was helpful and informative. I had no questions about my storage due to staff going above and beyond my expectations. Would recommend this facility due to the GM and other staff.
Quentin A | First ImpressionsLoved Having My Storage Unit Here.Most Definitely Recommend To Anyone Looking For A Nice Storage Place To Rent.💯
Alyssa K | Overall ExperienceBest customer service ever. Just cleared out my store I’ve had for a year. Everyone at the facility is just wonderful!
Elizabeth B | Overall ExperienceOvercharged for a disk lock when a sign in the store says a different price. The response I received from the employee "it must be an old sign". WTF!!! I just got there, how do I know how long been there. I just know it's there.
Paul F | Overall ExperienceGosh durn if staff did see my dog going bathroom on the property and me not pick it up. I sure wish I would’ve noticed that my dog which was on leash had gone potty while I was paying attention. Thanks to the staff for observing and reporting my dog going potty. To make me even more impressed I learned my dog has been habitually going potty with out me picking up. Pretty amazing considering my dog had only been in the office before. I wonder if my dog went potty inside the office and some unfortunate person stepped in it. I imagine that a pretty crappy thing.
Nya R | Online Move InThank you
Jasmine E | Overall ExperienceAbsolutely loved our experience here! And as a GCU family, we will be back for summer storage! We wished we had started at this storage place 4 years ago with our first daughter at GCU!! Highly recommend. Getting our UHaul truck and having our storage unit the same place is beyond convenient for us!! Only complaint I would have would be in regards to our move out last Thursday. Storage hours are posted as 5:00am - 10:00pm. We arrived to the storage facility a little after 7:30 on Thursday 8/31, to unload our unit into the truck. While we could get in/out of the regular door with our access code, the wide sliding doors would not open. I called and then was prompted to leave a text at the after hours number for Natalie, with no response. We just assumed if storage access was until 10:00pm that the sliding doors would be unlocked. Looking forward to a couple more experiences with this U-Haul!!! Would highly recommend this facility!! Thank YOU!!
Darcy F | Overall ExperienceThe manager Natalie has always been so friendly and helpful!!
KELLIEANN W | Overall ExperienceThey were great! On top of everything and polite when asking stupid questions! Thanks for your help over the years!
JOHN K | Overall ExperienceWonderful place to store stuff, staff is friendly and helpful
Christy S | First ImpressionsThank you for the many years of excellent service
Luis G | Overall ExperienceVery nice staff and facility.
James H | First ImpressionsGood place
Rene E | First ImpressionsIt’s mostly because of the location, but the carts were pretty much always stolen, people would be using the bathroom to do their hair or stuff and I’d walk in on that. It’s annoying that there’s no dumpster bin, but also understandable given the area. But at least offer a paid cleaning service. Other than that it’s a great facility and if I had more money I’d keep my unit
Jacob Z | Overall ExperienceManagement alesus seemed to have like a chip on there shoulder, or upset not wanting to be there.
Brook J | Overall ExperienceThank u for everything
VELMA L | Overall ExperienceGreat service
atanasio V | Overall ExperienceSo far so good!! I needed a bigger unit than what I originally reserved. Still waiting for that first reservation to be removed from my account. I spoke to a uhaul agent who was going to work on it. She was having issues. But otherwise, I’m happy with U-Haul!
Darcy F | Online Move InThank you for the first month free
Phalesia P | First ImpressionsStaff was always friendly and the environment was always welcoming and clean.
Jacob R | Overall ExperienceMaria at store 43ave Campbell back was very helpful. She helped me choose the right storage size for my needs and after 1 year of having my storage Maria also helped me close out my storage without any hassle. She made my uhaul rental experience a great one.
Fili F | Overall ExperienceTo many issues. How I was rented a unit with paper work, that was already full with someone else stuff. Plus I was given the keys to take off the lock myself. A red lock. Which I told him it was a red lock. He should have known. I was given 24 hr access and didn't have it. Had a full truck that I had to unload but couldn't. Gm was upset I called her asking how I got get number when it's posted on the building. I was told to come back the next day with no regards to anything I had planned the following day. This was nonsense.
Jose M | First ImpressionsCleanest Uhal Storage and Trucks ihave ever LEASED in town and most highly educated and trained staff very humble helpfulness all on top of their task, incredibly amazing location, my go to for easy rental and storage center in town. Thank you
Stephanie H | First ImpressionsThe guy with the long hair goes above and beyond. Excellent employee
ZAIDE R | First ImpressionsMaria went above and beyond to meet my needs.
PAUL G | First ImpressionsI, Move-Out On the 2-6-23, Not 2-7-23.l have My paperwork to Show the date. Thank Y'all
PATRICIA C | Overall ExperienceIt didn't take long at all and the woman that helped me was very thorough and informative. Overall a pleasant experience.
kelley Z | First ImpressionsI have used U-Haul many times for moving throughout my life. I would definitely use and recommend the services again
Jerri M | Overall ExperienceI had a storage with U-Haul I moved out on the 7th they still overdraft on my debit card they did not look to see how I moved out of my storage building and they have not replaced my money on my card this is bad a manager should have looked at that
Joenn J | Overall ExperienceI was sold the wrong storage unit I wanted a 10x10 with a roll up door but the one I got was a regular door it doesn't work for me
MICHAEL W | Overall ExperienceThe employee ( Manager ) was very patient , respectful, and nice to me.
Keba H | Online Move InI am sorry for my idiot brother and the problems he caused you
Albert R | Overall ExperienceEveryone was extremely helpful!! Thank you so much!!!
Ernestina E | First ImpressionsHow interesting! I am a customer here for 2.5 years and all of the sudden you sent me this survey now? Recently there was some misunderstanding, I sent 2 emails, which were ignored. I cannot call or accept calls at any time, it is already documented and yet UH called me twice anyway obviously refusing to use text or email. But when UH wants positive review, suddenly it can use texting. The misunderstanding solved, but no one ever can get into their heads that I can no longer talk on the phone due to medical reasons. The facility needs more quality cameras and 24 hrs access.
Michael N | First ImpressionsThis was a great place to have a storage I would highly recommend it and will rent from there again if need be.
CHRISTY S | Overall ExperienceThe staff are all very friendly and helpful.
Delilah I | Overall ExperienceStaff sucks especially the lady with a huge attitude needs to find a job she actually enjoys
Fernando D | Overall ExperienceThe staff made Me feel welcomed. I didn't feel like I was a customer. They treated me like family. And in our difficult time... I really needed that .. Thx
Genary F | Overall ExperienceStaff and facility was the best. Was easy to get a rental on a van and storage. Thanks a million u haul.
Arlene N | Overall ExperienceUhaul made a difficult situation easy to deal with
Albert R | Online Move InIt was always a pleasure dealing with the staff at this location.
Byron C | Overall ExperienceI've been renting from U-Haul for last 15 years always had a great experience with them I would most definitely recommend them to all my friends and relatives
Ron B | Overall ExperienceThe lady is assisting was very rude and impatient
LISA L | First ImpressionsExtremely rude management
Rogelio A | First ImpressionsThis place is exactly what you would expect for a storage facility. The staff was always helpful and professional.
Lance W | Overall ExperienceGreat customer service
dadisho d | Overall ExperienceOwner/manager very rude each time I met with her. Quoted one price on website but she charged me more. Worst storage experience of my life with regards to employee interactions.
Krista M | Overall ExperienceI've had no problems with the store unit the whole time I was there they were great
Susana Y | Overall ExperienceWater leak into my unit
Justin T | Overall ExperienceI love the friendly staff and the good service
Rodney R | First ImpressionsThe storage onsite management is this best the company has period. The reason for four stars is the neighborhood the location is in
Okera H | Overall ExperienceAll the staff at the Bell Rd and Grand facility are so friendly and very professional. The “only” thing lacking is a handicap parking and ramp outside the office.
VIRGINIA C | Overall ExperienceProperty and unit access was clean and easy to use but the customer service was terrible always long lines and try to get ahold of someone to talk to forget it
David P | Overall ExperienceThank you
Leslie B | First ImpressionsI love putting my stuff in the storage room there because I know it's safe and I don't have to worry anything but anymore we all look very secured with people items and stuff and I really appreciate that and I will recommend and want to you all and I love to do what you are is very polite so very handy and so understandable and I really appreciate that you all have a lot of respect for your customers have a blessed day
CATHERINE H | First ImpressionsIn 2021 This location called me stating they had a monsoon and the roof was leaking and if i can come check my things to see if my unit wad one of the ones damaged. I could not because I moved to Vegas. They said ok we will cut your lock and see if there is any damage and call you while we are doing it so you can see. I say ok. 1 week passes no call. Called them again they say we are waiting for someone to cutthe lock. 2 weeks pass no call. I go to get my things out of storage and my unti was one of the one damaged. Then on top of that i made a reservation for a truck a month before i go to get my things from storage and 7pm the night before i go to get my things Bryce calls saying they dnt have a truck for me. I had to go to another location to get my truck. Instead of doing what the website says "reservation guaranteed. If not $50 off" he gives me $19 off for their screw up. Smh. Ive had nothing but problems with this location and broken promises. Definitely would not recommend them at all!!
Katrina O | First ImpressionsI'm not really happy for the customer service staff..I'm so sorry not good people.not nice staff ,was very frustrated for the service ,not respectful ,bad staff...I'm so regret to used Camelback Uhaul service..thank you bye
Mohamad D | Overall ExperienceBlessings as well
Andres V | Overall ExperienceMain entry signage advertised first month storage rent free with U-Haul truck rental // I had U-Haul truck one-way from Ft. Collins, CO to Phx, AZ // a storage unit for that promo advertisement was not available for me // but, I did rent and paid for a storage unit that morning ( 11 am ) at the U-Haul warehouse at 4240 W. Camelback Rd, Phx, AZ, unloaded truck, refueled truck, and returned it that same day ( Feb 14 ) afternoon ( 2 pm ) , clean & refueled //
THOMAS L | First ImpressionsI spoke and dealt with Maria. She was outstanding. We exchanged cellphone numbers and spoke frequently before Incould reserve a spot. She deserves a raise.
RONALD R | First ImpressionsVery nice friendly staff moving was a breeze
CHRISTY S | First ImpressionsEverything was great
DAVID M | First ImpressionsJust moved into Uhaul from another storage. This is sooo much cleaner. The air cool will make a Hugh difference in the summer. Staff is very helpful and friendly. Besides, they have rental trucks and trailers if needed.
Michael H | Overall ExperienceI don’t remember who helped me check in but whoever the gentleman was he was amazing
nita h | First ImpressionsUnit 210 door is off of adjustment hanging down to the right on the locking side and door hinge on bottom left is moved out about half inch needs to be adjusted. This caused me to snap my key in the lock and having to spend additional 50 bucks for a locksmith on something that was on uhaul part. Let it be known lock is was from uhu
Fabian M | Overall ExperienceI had some items missing but I think I know who took said items. And I would like the footage of the items leaving my locker but I'm not sure how to go about getting it. The staff wasn't to knowledgeable when I asked about how to handle this situation. And I know time is running out. Will someone contact me please. 4803436312
JOVETTE W | Overall ExperienceI can say enough about how wonderful the staff was. Due to the Covid I got behind and they were so understanding.! They did everything possible so I didn't lose my Things. They gave me half off what I owed. Thank you again so kind. I hate were hate the storage unit I'm at now. Uhaul for sure is the number # 1 crazy motor to rent a storage unit and where else.
Bobbie j | Overall ExperienceThere is no carts to move your stuff and it makes it so much harder to move through the storage facility
VICTORIA-CELESTE O | Overall Experiencen/a
HENRI L | First ImpressionsNatalie was a great help and made the whole process extremely easy. I thought I would be there for hours and was in and out in less than a hour.
Andrew C | Overall Experiencemanager was very helpful and walked me through the whole process and made everything very easy!
Andrew C | First ImpressionsIt was very helpful.
katherine c | First ImpressionsThe gentlemen in the office were there on a Holiday, and were VERY helpful, and Great customer service!
Freddy H | First ImpressionsI had storage there for three years and thry were all great. Every department I encountered were very helpful. Thsnk you so much Cheryl Hester
Cheryl H | Overall ExperienceExelente servicios los rre comiendo
Benita T | Overall ExperienceEverything was great unfortunately we needed to upgrade to a bigger unit that was unavailable
NICHOLE V | Overall ExperienceThe person has an angry attitude, we are already in a bad situation so we need a better attitude
Marisel B | Overall ExperienceThe young lady that took care of us at the counter was magnificent! She was fast and friendly. She made sure we locked in a storage space so we wouldn't end up empty handed on Saturday when we planned to move in. She even went to out the lock on and returned the keys to us. I believe she has what it takes to move up in this company! I am so sorry but I cannot remember her name right at this moment, that's my senior moment of the day!
Jerri M | First ImpressionsThey’re very rude & disrespectful
Francoise R | Overall ExperienceAmazing
Cruz L | First ImpressionsI had a reservation and they gave my unit to someone without a reservation. Then broken two units up to make up for it but then went to look at the units and one had a lock on it. They have no idea what they are doing and I was having a hard time due to my situation and I over heard the manager tell another employee idc I’m too busy because I was canceling. I will never use uhaul for storage ever again!
Tammy K | Overall ExperienceWas never informed of the facility's broken pipe, resulting in some water damage in the stored belongings. Also feels very unsafe inside and around the facility. Nothing done about homeless individuals camping/ parked in front of the entrances. The amount of trash and drug paraphernalia around the building and outside my unit's door was unsettling.
Mikayla A | Overall ExperienceMason and Natalie were polite and professional.
Janet R | First ImpressionsGood experience
Terry C | First ImpressionsVery convient for my GCU student! We use them every year!!
Cindy R | Overall ExperienceWendy and Janessa were VERY helpful and welcoming! They were over the top with their customer service and I loved working with them.
Ivanna J | Overall ExperienceThere was no lock on the inside of the unit so the first night I did mot leave anything in it however I brought a lock the second night just incase and good thing I did bc there wasn’t one left there the second. Isn’t either!
Shelly B | Online Move InThe unit was very convenient for us we had our daughter's stuff from college in there during the pandemic and it was 3 miles from her school so it worked out perfectly
Joe M | Overall Experiencei was told a price for my storage unit when i placed the order but then continued to get charged $10 extra for the unit. Attempted to call the office and nobody was ever available from the location. I emailed and called multiple times but was never able to get ahold of anyone.
lauren m | Overall ExperienceI told the gal that cleans on Sundays that I was moving out. That was two weeks ago. I also left a voice mail on the managers cel phone that I was moving out. I called the office several times and never could get a person on the phone i was there for approx one week.... And it cost me $93. I was hoping to get a partial refund but unfortunately for me.... No one was ever available to take my call. That is the only complaint I have against this facility. Thankyou! It truly is an awesome storage facility and I loved how clean it was!
connie s | Overall Experiencethe manager Mike was rude and the entire staff should take a course in how to treat the public. I'm glad to be out of there.
tanda n | Overall ExperienceIt was a very pleasant experience getting signed up there. The cost I thought was a bit high, but the security of the building and on each unit makes up for that. Thankyou so very much for the process being so simple and then walking me to my unit.
connie s | First ImpressionsTWO YEARS PLUS....THANKS
Eric & | First ImpressionsGreat service. Took time to answer all questions we had. Thank you so much!
Richard V | First ImpressionsHorrible sevice
Michael C | First Impressionsamazing team
Edgar R | First ImpressionsVery Knowledgeable and friendly staff.
Valencia L | First ImpressionsCalled to close it months ago, they didn't and kept charging me for it..
Elizabeth L | Overall ExperienceNeeds to have more dollies for the customers to use.
Simon S | Overall ExperienceThis particular facility is run by a bunch of kids. Kids that overlook when clients become tenants. Thes "tenants," want to run your moving schedule, because if truth be told, they only want us there in certain times of day. Why? Do you ask? Because if they know when they,,,'ll be there by themselves, then they know when is a good or bad time to do their thing. Usually bad. Oh yeah, almost forgot. If they don't like you, you better keep an eye on your car, otherwise they,ll break all your windows out. How do I know? It happened to me. When I informed U haul of what was happening, my issue was swept under the table.THAT WHY I MOVED MY STUFF OUT OF BOTH MY UNITS. The kids a b d tenants can have each other and their facility. BYE FELICIA!
Rigoberto H | Overall ExperienceThis was the BEST EVER rental I've had with Uhaul!
MICHAEL W | First ImpressionsAt my time of move, there were no push carts available in the entire facility. I went to the office to double check, to which they informed there were no push carts. This made my move more difficult with the movers I hired.
Takeia Y | Overall ExperienceQuick and efficient staff- Michael Curry.
jeanette w | First ImpressionsOverall we have been happy with renting from U-Haul for the past five years for our college students. Our only complaint is the back of the Facility needs better cleaning and monitoring of people hanging out in the back.
karin c | First ImpressionsAs has now happened 3 times with different UHaul storage locations, I made a reservation online only to show up and it is not available. This is a very common problem with UHaul as they are allowed to overbook their units and can rent them out to someone else even though you have a reservation. It is absolutely maddening when you drive a full truck to a new location, arrive and not have anywhere to put your stuff. UHaul desperately needs to update their software to prevent this from happening. Nobody really seems to care though, they just say that it happens all the time and there is nothing they can do about it. We were lucky enough to get a different unit in this case, but it is not climate-controlled as we had reserved. Being as we will be storing electronics over a very hot Phoenix summer, we are not happy about this at all. But as they will tell you, there is nothing they can do.
KAREN P | First ImpressionsThank you.
Cindy C | Overall ExperienceImpressed with the customer service
isaac y | First ImpressionsThe facility is very close the GCU and is clean and staff are friendly and very helpful. We were also able to rent a truck to move our kids stuff. Fast and easy access.
Michelle K | First ImpressionsHorrible smell and can't stand the alarm sound, otherwise fine.
Mikayla A | First ImpressionsNo elevator for second floor! I was shocked! Luckily someone helped me switch to a bottom level storage.
jennifer w | First ImpressionsThe The unit I reserved was not available. But the staff went out of their way to try and find a place with the size unit I needed. I reserve the unit and went back online and change the date to a later date when I got there my unit was not availableBut the staff was extremely helpful and courteous and went out of their way to try to find me another unit somewhere else I would recommend them to anybody that asked they were extremely pleasant
wendla k | First ImpressionsI reserved a specific unit via the phone, but when I went in the actually get it they instead tried to give me two separate units of the same size in a place i specifically asked over the phone not to have a unit. Had to go somewhere else, very frustrating.
Delaney F | First ImpressionsEveryone was very friendly and helpful at all times. Thank you for your services at our hard times right now.
LORENA H | First ImpressionsKeep up the good work.
Janice P | First ImpressionsI am happy so far. The facility is very clean and well maintained. I look forward to working with the company.
Samantha G | First ImpressionsI enjoy the 24hr option. However, when making the reservation online for my storage unit it stated that a lock would be included. When I signed the lease I was charged for one. Then when I opened my unit the was a lock inside which since I had one i figured if i returned the unopened one left in my unit like the reservation online promised i would be credited but was not. Plus when contacting the staff I have yet to hear back regaurding the matter. Not the biggest of headaches just feel like a slap to the face or in other words my wallet.
Jessica H | First ImpressionsThe team there at the 43rd and camelback location have been great to us. Friendly staff, nice facility, and amazing service. Thank you for all that you do!
Damar B | Overall ExperienceThe manager at the 43rd ave & Camelback location & his employees are friendly & helpful & have good knowledge to help solve problems. Clean facility. Good hours.
cherry p | First ImpressionsThank you take care my stuffs
Crystal J | Overall ExperienceYes my family has been using Uhaul for many years thank you for another great experience have a great day happy New Year
DAVID W | Overall ExperienceGreat location for GCU students. Convenience of u-haul trucks at this facility.
Janice G | Overall ExperienceVery nice job...
Mohamad D | First ImpressionsThe staff were attentive knowledgeable while providing me with excellent customer service
GEORGE W | First ImpressionsOnce someone has a reservation set up for storage unit in a specific size, I would recommend not giving it to someone else. We relocated out of state and now we’re stuck with finding a different storage location!
JAMES B | Overall ExperienceGreat experience
Antonio B | Overall ExperienceMaria was very helpful polite and professional. She walked us to our unit twice even though it was a long walk. She explained everything to us about the storage and help us meet our needs.
Anoumou D | First ImpressionsBest experience. Every employee and manager were so helpful over the course of the year. Thank you all!
kizmet w | Overall ExperienceThis facility is completely indoors. Gigantic and spotless. Well maintained.
John G | First ImpressionsWhoever the gentleman that was in the office on 10/10/2020 was (I’m sorry I forgot his name) was extremely helpful and amazing customer service. I can say the same about the guys in the morning
EDNA B | First ImpressionsNice people
JOSE A | First ImpressionsWe had the very best experience here. My daughter had to move quickly out of her college dorm in March because of Covid closing the campus and your staff was so very helpful! We will definitely be returning customers! Thank you so much
Colleen J | Overall ExperienceThis is a great location for GCU students and the staff is friendly and helpful. I will definitely use uHaul again.
Kirstin N | Overall ExperienceGreat Online After Hour Move In
CYNTHIA M | Online Move InI will setting up an appointment for this year once again
Griffin R | Overall ExperienceI didn't appreciate the fact that I HAD to purchase one of your locks to rent the unit. I have several locks from master and Brinks but not the circular ones that were mandatory. I was also lead to believe that my unit would be air conditioned which it wasn't.
GEORGE B | First ImpressionsAfter a very rough time picking up in California and a rough drive here to Phoenix , and a slight mix up THIS team Michael,Mason,&Melody I believe we’re their names were able to turn our whole trip around. They were all very knowledgeable and experienced, which was a weight off our shoulders during a rough time . Made the whole process easy and convenient, we appreciate their services and customer service !
Kenny G | First ImpressionsGreat service!
Marla F | Overall ExperienceFirst time as a storage renter and had an amazing experience with the help of Michael Curry, who was very polite, humble, and educated. As soon as we arrived he was ready to help us find the right items for moving and was able to help with any accommodations i needed! He showed me how to get to and from my storage unit, showed me how to access the unit correctly and was able to give me all the necessities to know how the system worked regarding what I needed to know for the future usages. l would highly recommend anyone to ask for Michael Curry to help with any thing you need and you will have an amazing experience and he will take the time with you to make sure he answers all your questions and needs! Overall had an excellent experience due to the amazing customer experience I received! And I highly recommend bringing your service to him!
donyea w | First ImpressionsI gave that rating because the facility had a lot stuff going on after hours and I suggest that y’all get a security guard to walk around
Jacqueline L | Overall ExperienceFirst if all there was a smell of a dead animal. Second I paid for 24 hour access and when I went there after work I was denied entry. Was a hassle and time consuming (I was already tired from work)for me to get into the building. I wasn't offered a climate controlled unit. it is hot, so tomorrow I'm going to see how hard it will be to switch to climate controlled. It only cost $5 more.
Tanda N | First ImpressionsThe staff was very friendly. The staff was kind to other customers I don’t think I would have had the patients with. They made sure my room was clean before I moved my stuff in. My move out was even easier. I would recommend using this location.
Matt R | Overall ExperienceN/A
Robert A | Overall ExperienceMichael, the General Manager, is conscientious and positive.
David W | Overall ExperienceThe reason I gave a above average and not excellent is because right by my storage unit I saw a crawling cockroach and it worried 😟 me about my new furniture being infected with roaches. If there’s one there’s many more. Please spray by my unit.
Sonia C | First ImpressionsNo comment.
florence w | First ImpressionsThe workers and management was wonderful people to help me. I would recommend this area to get a uhaul and storage. Made my moving a little easy. Thank you
Pamela L | Overall ExperienceStaff was very helpful. Showed me the unit in person and made sure it was clean before I moved in.
Matt R | First ImpressionsI like this storage I recommend
Linda A | Overall ExperienceThe lady who took my payment and given me my code and storage # was very rude I went to try and get into my storage 4 times in a row and couldn't get in. I HAD TO DRIVE ALL THE WAY AROUND UP FRONT 4 different times and still could not get in she wasn't willing to come and show me so I requested my money back immediately . She said she refunded my account very poor customer service . Was not a bit happy to even be at work ... I wouldn't recommend this Uhaul store at all ..
Janet M | Overall ExperienceGreat Experience
Kristen P | First ImpressionsI would really recomend uhaul to any one that is looking for a moving company that will help them move all the the way.
Felix v | Overall ExperienceThe facility was satisfactory, but the day I was Returning the equipment I had the worst experience a customer can have from a customer service representative. I made a formal complaint on the basis of discrimination and abuse of power. Hope this does not happen to another person in the future. Thanks, Scarlett
Scarlett R | Overall ExperienceMichael was the best ! Super great guy and very helpful!!
Johanna K | Overall ExperienceI had a reservation confirmed and when I arrived they didn’t have the shed and forced me to purchase a larger more expense one. Plus I had prepaid for a lock and tried to give me a less expensive one.
Tom S | First ImpressionsGood deals on storage & friendly staff
Aliah B | First ImpressionsIMy move was effortless. The staff was very helpful, and professional.
Morgan H | First ImpressionsThe staff was very helpful and polite. They all went above and beyond to make my move in as smooth as possible.
Bridgette V | First ImpressionsThe equipment I used was perfect for my move and when returning it the staff was very polite and helpful.
Tijuana M | First ImpressionsI’m not recommend this company DEFINITELY. Yo era cliente! y por mucho tiempo usaba uhual Y ya tube dos problemas.. I moving for o other company Much better
Leslie N | Overall ExperienceExcept for the theft of a baby car seat, a sound bar, and a undetermined box of things by someone that has no character because a thief is one of the worst people on earth.
freddie r | Overall ExperienceKayla was awesome and helped alot
Tacquane A | First ImpressionsExcellent in All =rentals prices friendliness cleanliness fast
Antonia G | First ImpressionsDidn't like that homeless people was seeking in and hanging around the facility inside and out, Facility need security guards. Also loading doors should be open after location close as well,
Yolanda G | Overall ExperienceMichelle Lopez helped me Friday and Saturday and was wonderful to work with. Michelle was a huge help! Maria helped Sunda with transferring to a different unit due to size and she to was a huge help.
Timothy J | First Impressions1. The roll up door was always broken. 2. They removed the trash cans. 3. There will NOT let us use the dock to unload, i had a semi sometimes. 4. Always homeless on the property. I stayed armed.
Noelen W | Overall ExperienceAlways able to answer questions
Linda M | Overall ExperienceEverything was fine
PENNY T | Overall ExperienceTHE CHECK IN CREW DID NOT SEEM INTERESTED IN MY POINTING OUT THE RENTAL ISSUE. DRIVE WINDSHIELD NEEDED TO BE CLEANED INSIDE AND OUT FOR BETTER VISIBILITY WITH SUN FOR SAFETY AND LOW TIRE AIR
jollene j | First ImpressionsThe process to rent a storage unit was quick and efficient. Everyone was both friendly and professional. Thank you!
Cindy C | First ImpressionsThe employees were not helpful. They closed the doors 10 minutes early and after finally getting their attention to open and answer my question they were clearly smoking pot from the smell, smoke.
Brandae S | Overall ExperienceIt was busy and only one person working the desk.
bob g | First ImpressionsHelpful and friendly to my needs, thank you.
REYNA D | First Impressionsgreat experience
Timothy H | Overall ExperienceSuper friendly knowledgeable and much faster than I expected thanks guys!!
Johanna K | First ImpressionsFacility was clean and efficient. Staff was very friendly and helpful.
Dean P | Overall ExperienceUnits clean and kept things cool over summer. Easy to book.
Stacie M | Overall ExperienceI just like the staff very friendly
James F | Overall ExperienceFantastic customer service!!! Living out of state and storing my students stuff for the summer I felt very comfortable!!
edith a | Overall ExperienceGreat service
destiny j | First ImpressionsGood
MARIE G | Overall ExperienceVery polite even when multitasking as the only person at the desk with a group of people waiting which I found refreshingly professional
patricia z | First Impressions.
Shayan J | Overall ExperienceAwesome
Robin W | First ImpressionsReally bad customer service. Ugly attitude when talking to customers
aaron p | Overall ExperienceWonderful Experiance using your facility. Will use you again & recommend you everyone! Thanks so much!
BECKY E | Overall ExperienceExcellent. Staff
edgar m | Overall ExperienceGreat service. Thank you!
Dina M | Overall ExperienceOnly issue was every time I went the roll up doors didn’t work or the door keypad wouldn’t open the door in the back of the storage. I would have go back to the front to get an employee to open it.
VICTORIA C | Overall ExperienceThere was a long line but I was treated with respect
Mary F | First ImpressionsIts a bad roach problem
Kyle T | Overall ExperienceThe staff at this facility are excellent, knowledgeable, helpful, kind, and friendly.
LINDA P | Overall ExperienceCustomer service, horrible. 2 young girls in the office, rude. They signed me up to a unit w/o even showing it to me. Then my contract was cancelled the next day w/o my consent. Not returning here!
rosa r | Overall ExperienceGood job!
Chris D | Overall ExperienceCourteous staff, helpful and knowledgeable
carolyn s | First ImpressionsThank you
Dung N | First ImpressionsGreat service, we were in and out quickly, though we waited for another customer, it was perfect. we'll be using storage facitlity through the summer, thank you Patty Prince
patty p | First ImpressionsCustomer service was friendly and professional. Did not like that I reserved a small storage unit but was forced to get a larger more expensive unit because they gave my reserved unit to someone else.
Paul E | First ImpressionsEasy to work with on getting a storage unit.
freddie r | First ImpressionsI highly recommend this place for your storage & Uhaul service! They are friendly & accommodating. I’m a single mom who’s one & only child is in college a state away & they always were helpful!
TRACY B | Overall ExperienceThe female manager at this location has very poor customer service skills. She also has a very nasty disposition. She would not even assist the corporate office in correcting there error on my account
Ashsaray H | First ImpressionsIt was good
Krystal W | Overall ExperienceI liked this U-Haul storage everyone was great.
daniel s | Overall ExperienceGreat service!
Robert S | Overall ExperienceWe needed a dolly/hand truck to unload our uboxes. The staff was very helpful and accommodating. We like UHaul.
CAROL W | Overall ExperienceAll associates on staff 2/12/2019 where pleasant, helpful and curtious. They responded to my inquiries, showed me the way to the unit I was renting. There interactions were professional and clear.
Nelly A | First ImpressionsAndrea was awsome, very helpful, and knolageable
shawn g | First Impressionsyour desk is too small. only one and a half people working desk on a Saturday. First of the Month. My Experience in Tucson was Excellent!
David J | First ImpressionsI have a good experience with Staffs.It was excellent service I was very happy.
jany d | Overall ExperienceThe experience was Excellent and I am very happy with the service. And I will be continued referring to all my friend for the moving for the future. Thanks
jany d | First ImpressionsFriendly staff.Affordable rates.
John F | Overall ExperienceWas always fresh and clean...I felt safe with my stuff there...thanks u haul
lizette m | Overall Experiencemuy buena atención. gracias..
Eduardo A | First ImpressionsThe gal I first dealt with was very nice. However when the truck was dropped off the guy was rude.
Jaimee V | First ImpressionsFirst if all I said I wanted a truck that would haul 1 bedroom. We had to make 2 trips which increased the mileage and created more time for my workers. Also the windshield was filthy.
diane r | First ImpressionsI had to cut the lock they put on my storage off twice, days after paying my bill and even asking for it to be removed since I had paid the bill. Very inconvenient.
Vashni V | Overall ExperienceNice space.
Raymond L | First ImpressionsAmazing Staff
Steven A | First ImpressionsVery Professional Helpful Customer service rep
macks h | First ImpressionsStorage unit areas are easily accessible, with carts to assist with loading and unloading items. Items to assist with moving are for sale, well priced. CSR reps, professional and attentive.
gloria a | Overall ExperienceGreat service!
Demeetre T | ReservationNo comment
malsese h | Overall ExperienceI set up auto pay and still got an email and late charge every month so I had to call EVERY month. When I came in to straighten it out, nobody EVER called me back after my 3 phone calls to them
Heather C | Overall ExperienceExcellent Experience!!! Highly recommend this to others that need a storage facility.
james h | Overall ExperienceN/A
ROBERT A | Overall ExperienceChris was AWESOME !!! He really took the time to help me get a storage even though there were some confusion! I really appreciate his help!
Chanel C | ReservationEasy access, friendly and helpful staff, super clean facility
Cheryl R | Overall ExperienceA very nice facility!
Jackie B | Overall ExperienceGood
Jose S | Overall ExperienceThank you
VERA S | Overall Experience