Truck would shake if I went over 50mph and twords the end of my time with the truck the oil/maintenance light come on and remained on. Truck needs some TLC otherwise, great experience can't really complain.Ammon G.
Customer Reviews for U-Haul Moving & Storage at West Camelback Road
Phoenix, AZ 85019
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only dropped off after hours.kelsey M.
Customer did not leave a comment.Steven H.
Great customer service and very thorough with their process of picking up and dropping off. This is a plus and protects the customer as much as them!Jim G.
Customer did not leave a comment.OCTAVIO G.
UHAUL is always great. I think I will be investing if possible. Great job!DINA D.
Customer did not leave a comment.Madison B.
We made a reservation for 12pm and didn't get a truck until 1:30-2:00 pmMatthew K.
Customer did not leave a comment.CARLOS R.
Keep doing good customer service.jeana B.
Well really customer service was good really for the time I was thereCAROLYN B.
Customer did not leave a comment.Morgan W.
I have not received a receipt showing exactly what the bill isMike B.
Customer did not leave a comment.Connie J.
This place is exactly what you would expect for a storage facility. The staff was always helpful and professional.Lance W. | Overall Experience
Natalie is an amazing managerâ€¦. she helped me get through a stressful move!jack P.
Customer did not leave a comment.Lorenzo M.
Customer did not leave a comment.Jane Rose D. | Online Move In
Customer did not leave a comment.scott K.
The lady who help us was very knowledgeable and professional. Would recommend to family and friends.Francisco M.
Staff did not check the setup. My hitch got disconnected while driving on the road. I have to buy another hitch and ball.Kherwin T.
Turned the truck in early but I still had excellent customer servicepaul G.
Customer did not leave a comment.ANDREW G.
Great customer servicedadisho d. | Overall Experience
Customer did not leave a comment.ivette R.
The uhaul team was great very helpful at the front desk great customer service and support from start to finish and good vibes I appreciate everything they were awesomeTamir B.
Customer did not leave a comment.eselda P.
Customer did not leave a comment.karin c. | Overall Experience
Customer did not leave a comment.Nykki G.
While the person here was nice and I got going fairly quickly what brought me to this location was a series if mistakes by uhaul as a whole. I scheduled for dear valley I17 on July 7. The day before I was to pick up I was notified I needed to pick up on Olive. I called the phone line was transferred four times one without notice I was being transferred after several minutes of a third hold session. Last person let the olive go when I told them that was going to cause me to do the whole 101 loop because of where I was coming from without telling me then tried to schedule me to Mckellips which would have been 40 minutes away from my original choice! Then I told her to put me back on olive as there were no better choices. That was no longer available. I was furious!!!! That is how I wond up on camelback.Anne B.
Customer did not leave a comment.Fran G.
Really appreciatethem taking my reservation when the original location allowed me to book online stating I could use my cell phone to pick up, then, the day I was to get their truck, they called to tell me I needed to go to another place since they actually don't allow cell phones pick up at their site. I really liked that when I was done later that night, I was able to drop the trick off without someone having to be there!Spring W.
Customer did not leave a comment.Connie J.
I love renting from this location. They have the most helpful agents, a super clean store and some of the best equipment. They really go the extra mile for you. Thank you so much!Donna M.
Customer did not leave a comment.Adeliza C.
Customer did not leave a comment.Lisa S.
The pickup mobile process was horrible. I needed to be verified and the call never went through to my verifying person. I had to wait until someone came into the office, half an hour past my reservation. Customer service number was a 30 minute wait so no help from anyone. The location was fine. The online/mobile pick up process was terrible.Kim B.
Robert was beyond helpful and so friendly. It was very comforting after a long trip.madison W.
Customer did not leave a comment.THALIA T. | First Impressions
The associates at this facility were very helpful and pleasant.Wanda M.
We rent trucks from her often. The inventory of trucks available and the convenience of the location make this our favorite uhaul rental location. Natalie Packwood is always helpful when we show up for a truck rental! Best location!SEAN R.
Customer did not leave a comment.Vernon B.
Owner/manager very rude each time I met with her. Quoted one price on website but she charged me more. Worst storage experience of my life with regards to employee interactions.Krista M. | Overall Experience
Customer did not leave a comment.Scott T.
Extremely rude manager. Unhelpful, impatient, unkind. She was also very rude to her employees. I will never rent from this location again.Krista M.
Customer did not leave a comment.Angela O.
Customer did not leave a comment.Heather M.
La mujer en la recepcion no era muy amable, mas bien no fue.Rosario G.
Great serviceFelipe S.
I've had no problems with the store unit the whole time I was there they were greatSusana Y. | Overall Experience
Water leak into my unitJustin T. | Overall Experience
This is my favorite location! Always friendly & very helpful!Sherri H.
I love the friendly staff and the good serviceRodney R. | First Impressions
Like comment, next time give me discount . I will appreciate.🤙FELIX M.
The representative had a serious attitude problem. The rental truck AC was not blowing hard or cold enough to allow someone to move in Phoenix in mid-June. I started sweating before we left the lot. I asked for another truck. She insisted on checking the air, which is fine, then told me it felt plenty cold to her. I explained that I'd rented a U-Haul truck from the Bethany location 2 weeks before and the AC was much cooler and stronger, so if she'd refund me I'd go there. She said, "Sure, I could do that or I could get you another truck." Why not just give me another truck when I asked for it instead of forcing me into a pointless dance? When we're headed back into the office she very snottily said, "You're not renting a luxury vehicle." Oh, for real? Not only did I expect the AC to work properly, but where the hell is the open bar and flat screen TV? Seriously? I just wanted a functioning AC. She did upgrade me at no charge (because someone had stolen the only other 10 ft truck the night before), so that was thoughtful, but if I'm going to drop $120 to rent a truck for 4 hours, do I deserve that kind of attitude? Simmer down, lady. I'm the one hauling heavy furniture in the desert in the summer. Damn.Jayme C.
Customer did not leave a comment.Chris C.
Everything was greatERNEST A.
The storage onsite management is this best the company has period. The reason for four stars is the neighborhood the location is inOkera H. | Overall Experience
The gas estimation could be more accurate but overall it was excellent.Richard K.
Trailer that was reserved was not what we received. The trailer was dirty and the representative was rude. Follow up call to the service center was a better experience.Michael B.
Customer did not leave a comment.Susan M. | Overall Experience
Customer did not leave a comment.Courtney S.
The lady working the front desk who I believe is the owner according to her badge needs some serious trying in customer service etiquette it's almost as it annoys her to have customers. Sorry I bothered you with my business I know to go elsewhere now.Oscar A.
When I made my reservation 3 days prior to needing it I had wanted to pick up at the uhal location on 51st Ave and Glendale since it was only a few streets away from me I got an email confirmation with that address for pick up however when I went to go pick up the truck at the location there were no trucks the size I reserved the female at the desk looked up my name and said she didn't have a reservation for me there I then looked online and pulled up my account to give her the reservation number and again saw that location confirmed for pick up she then informed me she had my reservation for the location at 43rd ave and Camelback. When I told her that I was not going to go all the way down there for a truck she then got attitude and told me well I don't have that size truck here so I don't know what you want me to do and proceed to tell me it was my problem and what would I like her to do about it. She proceeded to be extremely rude and became hostile even yelling at me and making hand gestures towards me as I walked out of the front door after asking her what her name was so I could make a formal complaint about how unprofessional she was. That had to be the most horrific display of beyond poor customer service I have ever dealt with and I work in retail if that was how we treated our customers we would be fired! And on top of that she told me she is a supervisor so that takes it to a whole other level of disrespect!! Her name was Tammica 😒 Thank goodness the accociate at the Camelback location turned the situation around and got me a truck that was the correct size and lowered the cost per mile for the inconvenience of them switching the location without informing me one and two without asking if I was okay with that or would like maybe another location that was closer to me and my destination. I really hope Tammica finds what makes her happy in the job aspect of her life because working for uhaul is clearly not it, she is a very miserable human being and she portrays that out into the world its very sad.Stephanie P.
Customer did not leave a comment.alan H.
The lady that took care of us had an extremely foul mouth. when we went into pickup truck which we reserved for 3 days she informed us we couldn't rent her truck for that extended time. I'd stay away from this locationSCOTT T.
Remain consistent.BOYCE T.
Staff was super helpful and informativeConnor F.
Uhaul policy: "Your reservation is guaranteed or we will give you $50 should U-Haul, through its own fault fail to meet time, place and equipment size of your truck, trailer or towing equipment, a $50 Reservation Guarantee will be paid & U-Haul will still attempt to fill the reservation..." No cargo van, delaying pick up. CSR Bruce Zuniga offered a larger vehicle and I agreed to the accomodation with the stipulation the $50 credit would apply. Today I receive a receipt withOUT the credit. Corporate CSR said it was denied due to a scheduling error. After being put back in line on the phone, I went to the store with no high hopes as the manager Natalie Packwood was berating, mocking, taunting each customer she spoke with. I provided the company policy as listed on the website. She immediately denied the credit due to truck accomodation. She mentioned investigating yet repeated it would not be honored. I referenced the policies very clear verbage of commitment. After <2 minute conversation I asked for her uplines number due to her behavior; she gave me a card to corporate & told me to leave. I asked again for her direct upline # & she moved to another station taking the next customer, stating she would look into it. I asked for clarification, if she was dismissing me or investigating. She told me to leave & that nothing will be done. I called a Carl Cabaniss Uhual President. I explain the situation, noting the managers abusive demeanor. He stated credit would not be applied due to lack of cancellation. The policy states no requirements of a cancellation to take place to receive credit, mentioned their lack of grounds for refusal to adhere to policy. Disgusted, he said "stop talking if your only going to repeat the policy.. & we have to agree to disagree." Disrespect & discrimination aside, my main concern is the failure to uphold policy and scam their customers with a false guarantees.Brittany W.
Customer did not leave a comment.Mariana M.
Staff was friendly and great. I had to use services for two days and as my first impression, they were great. The employee that helped me (I forgot her name) was great when I checked in both days and very helpfulDANIEL M.
Customer did not leave a comment.Greg W.
The best thing I could say is have patience people trying to help people move have patients face with smooth out as far as I'm concerned they were outstanding thank you U-HaulDONALD S.
They charged me for days I didn't have the truckMICHAEL K.
Customer did not leave a comment.FERNANDO D.
Veronica who checked me in has a very poor attitude and treated me in a very condescending manner. She made a usually smooth check in very complicated and extra long. But the main thing was the way she treats customers.GARY T.
All the staff at the Bell Rd and Grand facility are so friendly and very professional. The “only” thing lacking is a handicap parking and ramp outside the office.VIRGINIA C. | Overall Experience
Customer did not leave a comment.TRACIE J. | Overall Experience
Have more cashiers/ sales associates available for faster check outKIMBERLY R.
Everyone was professional and courteous! All my needs were met, and made reservations for next weekERNEST M.
How the manger take cares of her customer is sad. You don't have to be rude to be respected. At least serve with kindness since we don't know what kind of day that person is having. Beside that everything was good.MUSSIE A.
The only complaint we have is that we had to wait in line for over 40 minutes to get our truck.DIANA R.
The Manager at this location does a great job even being short handed.THOMAS S.
Everything is working fine thank youWILLIAM C.
Keep going the way it is smart people at the deskBartolo M.
Customer did not leave a comment.Robert D.
Everything is fineInnocent T.
Everything is alright so no need to changeNUR A.
Customer did not leave a comment.Johanna K.
Customer did not leave a comment.Peter V.
Customer did not leave a comment.david B.
From being frustrated when I called to reserve a truck, and how the CSR handled it, to my return... this was the easiest and quickest I have ever had service at Uhaul. I will definitely come to this location in the future! The guys were super friendly, knowledgeable, real and honest. Not one worry! They are not the closest to my location, but they are by far the best with the customer service!BRENDA L.
Good location amazing stuff!!!Joe H.
Fast and easy rental and drop off experienceMelissa H.
Customer did not leave a comment.Richard C.
Talk to your customers before you take their money off their cardâ€¦ everyone struggling and you guys are over charging people for the service you like and say it's 23 bucks a day but that isn't true they are going to rack up a whole bunch of charges on uSAMICAH W.
Get customer service that knows what the hell there doing because the staff on weekends surely doesn't.antwon S.
Customer did not leave a comment.Chris S.
Very fast service that day friendly people â˜ºï¸ wouldn't change a thingperscilla S.
Customer did not leave a comment.Melanie K.
I attempted to return equipment after hours using the website, it did not allow me to upload photos. When I called the 800 number there was an hour wait.Philip H.
Customer did not leave a comment.Steven H.
Wanted a 26 ft. Glendale location said 20 was big enough. Should have showed us the difference in size since we reserved 2 weeks in advance. 20 was to small. Had to go to a diff location since where we reserved didn't have truck. Then ended up going to another location for 26 ft. It wasn't returned so back to previous location for 20 ft. Left some property in Phx. Didn't fit. Sucks! Back two days early and no credit.diane K.
Customer did not leave a comment.Tanya S.
Customer did not leave a comment.Nadia C.
I am completely satisfied with this location. The manager Natalie Packwood was very professional and caring. She completely took care of everything, I had no worries or stress. Thank you for your professionalism and kindness. You make a huge difference.Debora C.
Customer did not leave a comment.Alicia N.
Customer did not leave a comment.Luis R.
Customer did not leave a comment.Owen K.
The truck was clean, but the right rear tire was worn and needed air and the front wheel alignment was off. We also couldn't find the seatbelt on the passenger side of the truck.Gary J.
Customer did not leave a comment.Susie G.
Speed of the check in process. The online check in dropped us and we waited in line for 20 minutes.Kelly D.
Customer did not leave a comment.Dana H. | Overall Experience
Property and unit access was clean and easy to use but the customer service was terrible always long lines and try to get ahold of someone to talk to forget itDavid P. | Overall Experience
Customer did not leave a comment.LISA T. | Overall Experience
Thank youLeslie B. | First Impressions
I love putting my stuff in the storage room there because I know it's safe and I don't have to worry anything but anymore we all look very secured with people items and stuff and I really appreciate that and I will recommend and want to you all and I love to do what you are is very polite so very handy and so understandable and I really appreciate that you all have a lot of respect for your customers have a blessed dayCATHERINE H. | First Impressions
In 2021 This location called me stating they had a monsoon and the roof was leaking and if i can come check my things to see if my unit wad one of the ones damaged. I could not because I moved to Vegas. They said ok we will cut your lock and see if there is any damage and call you while we are doing it so you can see. I say ok. 1 week passes no call. Called them again they say we are waiting for someone to cutthe lock. 2 weeks pass no call. I go to get my things out of storage and my unti was one of the one damaged. Then on top of that i made a reservation for a truck a month before i go to get my things from storage and 7pm the night before i go to get my things Bryce calls saying they dnt have a truck for me. I had to go to another location to get my truck. Instead of doing what the website says "reservation guaranteed. If not $50 off" he gives me $19 off for their screw up. Smh. Ive had nothing but problems with this location and broken promises. Definitely would not recommend them at all!!Katrina O. | First Impressions
I'm not really happy for the customer service staff..I'm so sorry not good people.not nice staff ,was very frustrated for the service ,not respectful ,bad staff...I'm so regret to used Camelback Uhaul service..thank you byeMohamad D. | Overall Experience
Customer did not leave a comment.Lenisha J. | First Impressions
Customer did not leave a comment.Concepcion J. | Overall Experience
Blessings as wellAndres V. | Overall Experience
Main entry signage advertised first month storage rent free with U-Haul truck rental // I had U-Haul truck one-way from Ft. Collins, CO to Phx, AZ // a storage unit for that promo advertisement was not available for me // but, I did rent and paid for a storage unit that morning ( 11 am ) at the U-Haul warehouse at 4240 W. Camelback Rd, Phx, AZ, unloaded truck, refueled truck, and returned it that same day ( Feb 14 ) afternoon ( 2 pm ) , clean & refueled //THOMAS L. | First Impressions
I spoke and dealt with Maria. She was outstanding. We exchanged cellphone numbers and spoke frequently before Incould reserve a spot. She deserves a raise.RONALD R. | First Impressions
Very nice friendly staff moving was a breezeCHRISTY S. | First Impressions
Everything was greatDAVID M. | First Impressions
Customer did not leave a comment.Danya W. | First Impressions
Just moved into Uhaul from another storage. This is sooo much cleaner. The air cool will make a Hugh difference in the summer. Staff is very helpful and friendly. Besides, they have rental trucks and trailers if needed.Michael H. | Overall Experience
I don’t remember who helped me check in but whoever the gentleman was he was amazingnita h. | First Impressions
Unit 210 door is off of adjustment hanging down to the right on the locking side and door hinge on bottom left is moved out about half inch needs to be adjusted. This caused me to snap my key in the lock and having to spend additional 50 bucks for a locksmith on something that was on uhaul part. Let it be known lock is was from uhuFabian M. | Overall Experience
Customer did not leave a comment.Gerardo F. | Overall Experience
I had some items missing but I think I know who took said items. And I would like the footage of the items leaving my locker but I'm not sure how to go about getting it. The staff wasn't to knowledgeable when I asked about how to handle this situation. And I know time is running out. Will someone contact me please. 4803436312JOVETTE W. | Overall Experience
I can say enough about how wonderful the staff was. Due to the Covid I got behind and they were so understanding.! They did everything possible so I didn't lose my Things. They gave me half off what I owed. Thank you again so kind. I hate were hate the storage unit I'm at now. Uhaul for sure is the number # 1 crazy motor to rent a storage unit and where else.Bobbie jo b. | Overall Experience
Customer did not leave a comment.Maurice M. | First Impressions
Customer did not leave a comment.Nancy D. | Overall Experience
Customer did not leave a comment.Stefanie W. | Overall Experience
There is no carts to move your stuff and it makes it so much harder to move through the storage facilityVictoria- Celeste O. | Overall Experience
n/aHENRI L. | First Impressions
Customer did not leave a comment.Marie G. | Overall Experience
Customer did not leave a comment.Kimberly D. | First Impressions
Natalie was a great help and made the whole process extremely easy. I thought I would be there for hours and was in and out in less than a hour.Andrew C. | Overall Experience
manager was very helpful and walked me through the whole process and made everything very easy!Andrew C. | First Impressions
It was very helpful.Lovely G. | First Impressions
The gentlemen in the office were there on a Holiday, and were VERY helpful, and Great customer service!Freddy H. | First Impressions
I had storage there for three years and thry were all great. Every department I encountered were very helpful. Thsnk you so much Cheryl HesterCheryl H. | Overall Experience
Customer did not leave a comment.ALEXIS R. | Overall Experience
Exelente servicios los rre comiendoBenita T. | Overall Experience
Customer did not leave a comment.Maryanne W. | First Impressions
Everything was great unfortunately we needed to upgrade to a bigger unit that was unavailableNICHOLE V. | Overall Experience
Customer did not leave a comment.Valencia L. | Overall Experience
Customer did not leave a comment.Roman A. | Overall Experience
Customer did not leave a comment.Daylon B. | First Impressions
The person has an angry attitude, we are already in a bad situation so we need a better attitudeMarisel B. | Overall Experience
The young lady that took care of us at the counter was magnificent! She was fast and friendly. She made sure we locked in a storage space so we wouldn't end up empty handed on Saturday when we planned to move in. She even went to out the lock on and returned the keys to us. I believe she has what it takes to move up in this company! I am so sorry but I cannot remember her name right at this moment, that's my senior moment of the day!Jerri M. | First Impressions
Customer did not leave a comment.Ashleigh F. | First Impressions
They’re very rude & disrespectfulFrancoise R. | Overall Experience
AmazingCruz L. | First Impressions
Customer did not leave a comment.Timothy C. | Overall Experience
I had a reservation and they gave my unit to someone without a reservation. Then broken two units up to make up for it but then went to look at the units and one had a lock on it. They have no idea what they are doing and I was having a hard time due to my situation and I over heard the manager tell another employee idc I’m too busy because I was canceling. I will never use uhaul for storage ever again!Tammy K. | Overall Experience
Was never informed of the facility's broken pipe, resulting in some water damage in the stored belongings. Also feels very unsafe inside and around the facility. Nothing done about homeless individuals camping/ parked in front of the entrances. The amount of trash and drug paraphernalia around the building and outside my unit's door was unsettling.Mikayla A. | Overall Experience
Mason and Natalie were polite and professional.Janet R. | First Impressions
Customer did not leave a comment.Jamilah H. | Overall Experience
Good experienceTerry C. | First Impressions
Very convient for my GCU student! We use them every year!!Cindy R. | Overall Experience
Customer did not leave a comment.bradley B. | Overall Experience
Wendy and Janessa were VERY helpful and welcoming! They were over the top with their customer service and I loved working with them.Ivanna J. | Overall Experience
There was no lock on the inside of the unit so the first night I did mot leave anything in it however I brought a lock the second night just incase and good thing I did bc there wasn’t one left there the second. Isn’t either!Shelly B. | Online Move In
The unit was very convenient for us we had our daughter's stuff from college in there during the pandemic and it was 3 miles from her school so it worked out perfectlyJoe M. | Overall Experience
Customer did not leave a comment.Barbara G. | Overall Experience
i was told a price for my storage unit when i placed the order but then continued to get charged $10 extra for the unit. Attempted to call the office and nobody was ever available from the location. I emailed and called multiple times but was never able to get ahold of anyone.lauren m. | Overall Experience
Customer did not leave a comment.Jennifer A. | Overall Experience
I told the gal that cleans on Sundays that I was moving out. That was two weeks ago. I also left a voice mail on the managers cel phone that I was moving out. I called the office several times and never could get a person on the phone i was there for approx one week.... And it cost me $93. I was hoping to get a partial refund but unfortunately for me.... No one was ever available to take my call. That is the only complaint I have against this facility. Thankyou! It truly is an awesome storage facility and I loved how clean it was!connie s. | Overall Experience
the manager Mike was rude and the entire staff should take a course in how to treat the public. I'm glad to be out of there.tanda n. | Overall Experience
Customer did not leave a comment.laureen b. | Overall Experience
Customer did not leave a comment.SUGEL ABIGAIL A. | Overall Experience
It was a very pleasant experience getting signed up there. The cost I thought was a bit high, but the security of the building and on each unit makes up for that. Thankyou so very much for the process being so simple and then walking me to my unit.connie s. | First Impressions
Customer did not leave a comment.Celeste K. | Overall Experience
Customer did not leave a comment.Shavon W. | First Impressions
TWO YEARS PLUS....THANKSEric & Maria B. | First Impressions
Customer did not leave a comment.Sierra C. | Overall Experience
Customer did not leave a comment.Ashley Q. | First Impressions
Customer did not leave a comment.marin g. | Overall Experience
Great service. Took time to answer all questions we had. Thank you so much!Richard V. | First Impressions
Horrible seviceMichael C. | First Impressions
amazing teamEdgar R. | First Impressions
Customer did not leave a comment.Brenda N. | Overall Experience
Customer did not leave a comment.LINDA MARIE S. | Overall Experience
Very Knowledgeable and friendly staff.Valencia L. | First Impressions
Customer did not leave a comment.ERIKA N. | Overall Experience
Called to close it months ago, they didn't and kept charging me for it..Elizabeth L. | Overall Experience
Customer did not leave a comment.MARISSA L. | First Impressions
Needs to have more dollies for the customers to use.Simon S. | Overall Experience
Customer did not leave a comment.michael c. | Overall Experience
This particular facility is run by a bunch of kids. Kids that overlook when clients become tenants. Thes "tenants," want to run your moving schedule, because if truth be told, they only want us there in certain times of day. Why? Do you ask? Because if they know when they,,,'ll be there by themselves, then they know when is a good or bad time to do their thing. Usually bad. Oh yeah, almost forgot. If they don't like you, you better keep an eye on your car, otherwise they,ll break all your windows out. How do I know? It happened to me. When I informed U haul of what was happening, my issue was swept under the table.THAT WHY I MOVED MY STUFF OUT OF BOTH MY UNITS. The kids a b d tenants can have each other and their facility. BYE FELICIA!Rigoberto H. | Overall Experience
Customer did not leave a comment.emely d. | First Impressions