The worker who took my keys was very efficient and made sure the rest of my belongings were returned. Very professional
CASE FCustomer Reviews for U-Haul Moving & Storage at Western Extension
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would like to highlight my experience at Jacksonville NC Ubox storage location, especially customer service representative D, DiAngelo, he was above and beyond. Highly recommend him for bonuses and upgrades in his company. Thank you, it was a pleasure to have business with UHaul
olesya pThe fiberglass steel pods are much better than the wood ones.
JAMES GGreat service, excellent experience with UHaul. I had one pod delivered from North Carolina to Wisconsin. It arrived on time and safely, everything inside was exactly as I had packed it.
AMY ECheck out and check in was SUPER efficient. The staff at this location are always friendly. Because of how they treat customers, we now choose UHaul over all other options
MARILYN BNothing at all. Customer service was great!!
TOMORROW BCustomer service sucked original truck booked had no gas ordered a dolly didn’t get it. ANNOYING
Kwaniya RThe ease of picking up and dropping off was great. Staff courteous and friendly.
Arcangel RJuan Was one of the most helpful professional individuals that I’ve met in rent trucks over the last 50 years he was cordial was able to direct me in the right direction give me and my family assistance and get a sensitive right vehicle. U-Haul should be proud of having someone as professional and courteous as he is.
MICHAEL NEasy to get in and out of here. Equipment is always clean (have rented multiple times from this location) and the staff always has a positive mood. Look forward to continuing to do business at this location.
ROBERT DIt would be hard to improve. Your staff was professional and timely. overall it was the easiest move I have ever had. I've lived in 6 different states, and if I ever move again I will be using your services again.
DARREN EThe Uhaul facility provided outstanding service and the staff was very professional during the entire process. This must be a result of the manager who manages the facility.
JEVON HWelcoming staff great customer service very friendly to deal with
GREGORY CExcellent managed and staff is fantastic. Simply the BEST!
James HIts Great everytime I visited. Thanks for Great customer service!
STEPHEN PFriendly and helpful staff at this location.
EDDIE BThe staff was so helpful and professional. They were polite and accommodating. Highly recommend this site for service . Location was very convenient.
KAREN LWe were lied to when renting the unit. There are signs that state it is climate controlled, maybe 200 feet from my unit, which was apparently the exception. A majority of my belongings in the unit were covered in mold. When we brought this to their attention, they were no help. I counted 4 signs on the property that all state the facility is climate controlled, but apparently that’s not true. Several of my belongings are ruined and irreplaceable.
Dazen B | Overall ExperienceThe team I worked with at Tanika’s U-Haul location was outstanding. The strong leadership displayed by Tanika and dedicated staff foster a culture of excellence, consistently delivering first class service. It’s evident that Tanki is an excellent manager and the site is exceptionally well-managed. This results in a seamless and positive experience.
JAMES HThis u-Haul location is a model of efficiency and customer service. The effective management due to Tanika and highly capable staff ensure a first class experience. This location’s success is a testament of the strong management practices provided by Tanika.
JAMES HWe consistently receive outstanding service and customer support from Tanika and staff. Tanika’s proactive approach ensures our needs are alway met, and her team consistently delivers exceptional results. Tanika has exceptional management skills.
JAMES HTanika and team consistently provide outstanding service and customer support. Tanika’s leadership ensures our needs are met and that her staff delivers the high level of service we require. Her management and staff are truly first-class. Simple the Best!
JAMES HThe Uboxes were shipped a week early. Despite the Uhual rep guaranteeing me that they would ship 08/31. Then I was charged a months rent, even though I was done with the uboxes early. I was told no driver available. Extremely unhappy with this experience
Anthony BStaff when we dropped off the truck were very friendly and courteous. Would go again
MAKAYLA SWe came to get our stuff out of storage and everything we own was covered in mold. Manager was super friendly and had no issue explaining to me that this has been an ongoing issue she been trying to resolve with her bosses however it did take almost a week for anybody to get back to me on it. One of the staff members got nasty with my husband for telling his friend to check on their storage unit as frequently as they can because of our experience with mold, which was uncalled for. He was quite literally trying to save another family from going through the issue we are now going through. You can literally see the mold on some of the beams up by the ceiling.
SKYE R | Overall ExperienceGreat
JAMES GNew facility with great access even during inclement weather. Staff was very accommodating even when I needed an extra space right next to my original. They also reserved my truck for a one way move and closed out my account in a timely manner once I vacated the space. Highly recommend this location.
ROBERT D | Overall ExperienceGreat staff clean place
ERIC SThey are a great group of people.
DONALD DThe manager/Staff were professional and efficient. The facilities is a three story. Climate controlled building. That has small medium large storage units. Facility provides rolling carts that help transport your items. We will likely use in the future.
Christopher D | Overall ExperienceThis was the best experience. Staff was always friendly and helpful, they stored my belongings until I could get them delivered, delivery with absolutely no problems. I will definitely recommend to anyone using this service.
Christina SWe were ultimately disappointment with things in the homestretch of the process. I felt it could have been made clearer that the items would be delivered an hour and a half away from our original input destination, though it wouldn't have changed the fact that we went with Uhaul. That became a big complication though, when we drove an hour and a half to access the items and a (non-forecasted) flash storm came through -- we had no way to access our items (as our box was dropped in the parking lot amidst the pouring rain) without ruining our goods. The employees watched us from under a covered building as we struggled with down-pouring rain and puddles making the feat virtually impossible. They said they had no solution for us. We tried to wait out the storm, but it was going to go on for hours. We eventually gave up and went home without our items, wasting hours of our day for nothing. Because of this experience we decided we no longer wanted to store at the facility and we would have our items delivered to a local storage location to eliminate this problem. While I was given a delivery window, I did not receive any courtesy delivery updates as I did with drop off at the original location, pickup at the original location, or pickup from the final location. We showed up at the storage facility and the boxes were just there with no tracking or delivery confirmation. Eventually I received an email, but none of the normal text updates. When they picked up two days later though, we received those courtesy texts. Overall, considering how much this ended up costing, we will likely go a different route with our next move.
AMANDA Ptrailer running lights didn't work. hard to see the trailer at night.
ZENAS WAmazing service all around! The driver who dropped off my loaded container was the best! I wish I could remember her name!
Andrew DNothing at all, everything was just great. Customer service was just wonderful. Thanks a lot for your service.
GEORGE HGreat experiences with pickup and drop off. Workers were great and very helpful. Will definitely use again.
JASON BWhen customers request dollys, to make sure they are with the truck for pick up. Did not receive my dolly I needed for moving. But other than that it was good
Tom TNothing, continue doing what you are currently doing.
Miguel RNothing. One of the nicest people and cleanest stores I've been in
CHRISTOPHER HGreat experience all around..amazing staff
Albert S | First ImpressionsThe GM was the kindest person to my family and I. We were going through such a hard time over the summer and her flexibility and willingness to help us find a solution so that we could keep our belongings means everything to us. We will never forget! Bless her heart and I pray that she is abundantly blessed, always!
Marah P | Overall ExperienceAll was as expected and good
DAVID PIf call communication lines are busy which is frequent, a call for Jacksonville, NC re-routes back to Wilmington, NC. A solution is for the Wilmington employees to know to send an email to Jacksonville with a customer's phone number. That then produces an almost immediate call to the customer. Thanks!
Karen SNothing, everything outstanding
DALE MThe service already to the top! Its Great I'm very Pleased! Thank You!
STEPHEN PService is always pleasant!
STEPHEN PTanika and staff always exceed customer expectation. Excellent managed facility that provides outstanding customer service. Simply the best!
JAMES HFast service!
RICHARD WThe automatic surge brakes on the trailer, pretty much destroyed my transmission. So that’s $4500 gone. Thanks for asking
CLAUDE SAnother GREAT experience at this Uhaul company. Tanika and staff continue to provide outstanding customer service and support. 1st class service that meets the needs of all customers. Best Uhaul dealership to date!
JAMES HAwesome facility and even better staff. They were very friendly and helpful!
JACOB T | Overall ExperienceNothing
DALE MNew and inviting store.
JOHN POutstanding management and staff. I would recommend this place to anyone who has storage or vehicle rental needs. Simply the BEST Uhaul in the state of NC.
JAMES H | Overall ExperienceIssues with original pick up, unable to find key turns out they keyed the wrong truck after spending over a hour and a half on the phone with uhaul customer service. Had to wait until next day for a new rental. Was forced to get protection plan at this location, even though this is NOT uhaul policy and rep told me his manager requires it. When I told them I would just book online again was told they would block my reservation. Extremely unprofessional sales associate Jacob needs to learn some customer services.
ERICA JTanning and staff were fantastic!
PHILIP T | First ImpressionsNothing. I feel they went far and beyond expectations. I would use them again in a heart beat. Keep up the great work!!!
DAVID PThe two desk workers were AWESOME!!! Seriously- give the lady who helped me a raise. She came up with an awesome solution the met my needs and exceeded my expectations.
JACOB T | First ImpressionsExcellent service thank you
LUCIO SGreat management and staff. Simple The Best!!!!
JAMES HThe UHaul staff, especially the manager Tanika, are excellent. This is the best run facility I’ve experienced. Tanika consistently goes above and beyond to assist customers, has personally helped us with our needs. I highly recommend this Uhaul location to everyone.
JAMES H | First ImpressionsO’ e had a great experience at this Uhaul location each and every visit. The staff is helpful and efficient, and the manager, Tanika, is exceptional. She went above and beyond ensure we had the correct equipment and our needs were met. I highly recommend this facility.
JAMES HLeviticus is amazing, patient, and knowledgeable. Awesome asset to your company.
Monica H | First ImpressionsMy confirmed reservation was not available. I was forced to upgrade to a larger unit with a greater price. This is bait and switch. I've been a good customer, and this kind of treatment is not acceptable.
KENNETH V | First ImpressionsWorst experience of my life. Horrible management.
George HComputer wasn’t working
DAVID HThe computer system was down, holding people up couldn’t ring up anything
ELLEN R | First ImpressionsThe cleanest most up to date u haul location
THOMAS SThe employee was nice and happy to help, he was a little short staffed though since he had to be in the warehouse and the main office by himself
JAMES S | First ImpressionsThe 2 guys working on 5/16 were very professional and probably the best customer service oriented people I’ve ever had the experience of working with. They helped me with everything and then some. They should be promoted!
DALTON HGood vehicle. customer service was very good and organized.
CHARLES WEmployees were very helpful and nice.
RICKEY CGreat! So far. Just got it.
RICHARD D | First ImpressionsThe staff is friendly. The building is clean.
Sirloreco W | Overall ExperienceGreat! Great! You can always tell a well run business when you walk in the door and interact with staff. Excellently managed and a great staff. Best Uhaul dealer in Jacksonville!!!
JAMES HAbsolutely love the facility and the staff was helpful
William B | First ImpressionsU-Haul Moving & Storage at Western Extension 6930 Western Blvd Jacksonville, NC 28546 This location was phenomenal. When my reservation was made with HIX motor company who failed to uphold my reservation and sold the UHaul I reserved to someone else the same day this location came thru and helped me out. The General manger and front desk gentlemen were great. Highly recommend against HIX motor company they are rude and worthless individuals. They even failed to pay me the 50$ refund. This location is well worth the drive.
JONATHAN Hthe agents on pick up and return were very good at their jobs , will come again thx
TARRY TIt was very clean and I liked that it was inside and cool. I didn’t even breakout in a sweat.
KARLA M | First ImpressionsN/A
RICKY MGreat management and excellent staff. They always provided top level service and support.
JAMES HEverything was very smooth, clean and quick! I would recommend them 100%
Kenia W | Overall ExperienceVery friendly
tanya A | First ImpressionsThey went above and beyond
MATTHEW S | First ImpressionsM
ANGELIAH C | First ImpressionsThe staff was extremely knowledgeable, accommodating, helpful, and friendly. The staff made the Self-Storage selection and purchase process easy, with their professional experience.
John E | First ImpressionsEmployee who rented storage unit to me was very helpful, showed me everything I needed to do to access unit. She made process very easy and quick. I feel having storage accessed inside with convenient hours and able to pull my vehicle in when unloading my personal items makes a big difference. This can help if weather is bad. I also like that U-Haul has everything you need right there. This makes your whole move so much easier. I feel secure knowing you have access only buy keyless entry. This helps that not just anyone can get to your property. At this time I feel this will be a good experience.
Elana C | First Impressions