Customer Reviews for U-Haul Moving & Storage of 13th Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of 13th Ave

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sheldon G. on

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Staff was easy and joyful to work with. They had the truck ready and running even in the middle of a snow storm.

Howard L. on

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Robin S. on

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Paula V. on

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Always professional and courteous!!

Vonda Z. on

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Noel B. on

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Allan W. on

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Gerald S. on

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Lance P. on

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Jill G. on

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They went above and beyond to help with our move!! Excellent customer service!

Tom B. on

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marc E. on

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Staff not very friendly at counter

gary A. on

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Computers ran very slow or the staff did not know how to operate them. Waited way too long. and the first trailer that i received had a bulge in one of the tires as both front tires were bald and when I returned it to exchange the person helping me did not change the info on the contract to a different trailer #. and when I returned it the following week the gal helping me could not find any info of me having this exchanged trailer. VERY UN-ORGANIZED. Every thing turned out in the end. but had to deal with a lot of extra headache because of staff not properly trained.

Clifford T. on

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The only thing is there were rocks in trailer that could have been swept out. Other than that it was great.

Anthony A. on

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MICHAEL W. on

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One of the locking pins for the trailer's ramp was missing. We had to use a spare bolt to make sure the trailer was secure.

donald h. on

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Laurie D. on

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The agent, Rebecca, was completely incompetent, rude, slow, & should not be near your customers!!!!! Due to Rebecca's lack of skills, it added a very long wait to what should've been a quick in/out since we already had made a reservation before this date. The manager, on the other hand, took care of everything, inside & outside of the store, including doing Rebecca's job. Even if Rebecca had known what she was doing, she has a terrible personality, and does not care about the customer at all. Very negative. Haven't run across this poor customer of customer service and a negative attitude ever.

Yolanda W. on

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Too close to busy sector of town, it was a challenge with traffic.

robert a. on

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New, clean, helpful staff

Mohamud M. on

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To show happy face the customer

Maureen R. on

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This was a superb experience both for the delivery to load the pod and then for the delivery at our final location. The delivery persons were excellent and did their jobs well. We will use this service again and recommend it to others.

Rita B. on

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Ray P. on

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Mikayla F. on

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This is the worst communication and customer service I have ever received. Either no one in their team communicate to each other or they flat out lie. Multiple phones calls needed to be made to check on whether or not I would be able to access my box. When calling in the most frequent response I got was "I don't do that" while simultaneously telling me that the only person in the entire store who can isnt there. I would not recommend uhual to anyone.

Craig G. on

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The location was nice and so was the equipment however, I checked in online to save time as I was in a rush. When I got there I ended up waiting in line for half and hour because out of the 3 employees at the counter, one was in training so couldn't help, one was busy hanging up keys, and one person was actually helping the 5 people in line. This wait negated my efforts to "cut my check-in time in half" as the website said because I ended up waiting and extended period of time at the counter waiting to get helped.

Chris K. on

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Having the storage unit free for one month with truck rental eased the burden of moving so incredibly much. I will come back to uHaul time and time again because of that.

Robert B. on

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Yawo B. on

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The employees in that location made the place ugly. It selling but to me because employees over there don't have any customer service skills to deal with customers. The old lady over there needs to be fired. The old lady wanted to call me police because I said I have already checked in for insurance. She was not the one who is serving me, but she is the one who was yelling at me and told me that "please go and complain, please do that..." she needs to be retired. I used to pick up my truck, in Main avenue and those people are very professional. They don't laugh but very respectful and professional. I will recommend that place to others.

Lana E. on

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The two that "helped" us were rude and ran down the Rochester location. Definitely will not be going back to that location.

Brad F. on

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All was very good the employees were all very friendly and helpful and excellent to deal with keep up the good work

Leah N. on

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So pleased, look forward to doing business with you again .

Jason W. on

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Kevin T. on

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I started with one rep, his cell phone rang and he asked someone else to take over, while we were doing the initial paperwork his computer froze. On to the third person on a different computer. She was able to complete the transaction. The disturbing fact is the staff all thought this was pretty funny. If ther customer isn't laughing you should not laugh.

Dave M. on

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Robin W. on

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Charlotte H. on

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Could not be more convenient!

Daniel S. on

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Took several attempts and several different employees to cancel the storage rental. Extremely unprofessional staff that took $104 out of my pocket with no regard to refund me the month I did not use

daryl l. on

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Clean storage units and great security. Staff were very friendly and helpful.

Caroline F. on

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The gentleman working were friendly and helpful.

lindsey g. on

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Exceeded expectations in all ways. After hours phone calls were answered, facility was very safe and secure. No complaints at all, highly recommended.

Jaci O. on

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Very happy with everything

Tina J. on

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Excellent. Friendly helpful staff!!! Will rent again from uhaul

Michelle R. on

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Great customer experience

Wesley C. on

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Very good service. Very good location. I feel very safe keeping my belongings there.

camie jo h. on

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Was treated unfairly and rude one minute into meeting with an employee. Was told our service dog was not allowed in the storage unit. She said the dog would poop and pee all over. Discrimination!

Daniel B. on

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Excellent, clean, modern facilities. Lots of equipment to use to move your things safely and the nicest facilities I've ever seen

Amiee H. on

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Leah was so helpful and accommodating! We were so happy we received our first month free! The storage units are so nice and easy to access.

Broderick T. on

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The staff at uhaul are very nice

larry l. on

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Staff was very helpful and answered all my questions

Alexandra R. on

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Staff was friendly and helpful. Pod was staged indoors for unloading and ready upon arrival. Overall a great experience at Fargo.

Nicolaus B. on

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the staff was wonderful and very friendly and understanding the manager was really respectful and helping in my situation I appreciate there hard work and every thing they do to keep things in order

BRIAN L. on

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Very helpful

VENKAT S. on

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The staff here are friendly and very helpful. They were able to clarify and explain all the details i was looking on, for storage rental units.

Rashon J. on

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I will definitely use this uhaul facility again if needed they was very helpful and understanding thank you so much for everything

Duane T. on

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The manager spokepoorly about another employeethat helped me complete myreservation for the van I needed. That was very unfortunate because the first employee I encountered was both nice and helpful

Jaci O. on

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Super happy!

ken H. on

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Very clean facility.