Customer Reviews for U-Haul Moving & Storage of 13th Ave

2,015 reviews

4901 13th Ave S   Fargo, ND 58103
(Between Lowe's & Sam's Club)

(701) 205-3260

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(701) 205-3260

4901 13th Ave S
Fargo, ND 58103
(Between Lowe's & Sam's Club)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brittany C. 
Rating:
4.0

Need more employees to keep up. I know it's difficult to get help.

Chris C. 
Rating:
4.0

Customer did not leave a comment.

Bryce P. 
Rating:
5.0

Nothing I can think about for now. You did excellent. You have great customer service. I was very much satisfied.

EVELYN F. 
Rating:
5.0

Customer did not leave a comment.

Hussain A. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
5.0

Make sure it's clean when given back, so the next family doesn't have to clean it.

priscila U. 
Rating:
5.0

Customer did not leave a comment.

Kamiran B. 
Rating:
5.0

Wonderful customer service by Leah when I picked up the trailer and the gentleman who took the trailer off my truck. It was a stressful day and those two made it easy. I know how hard it is to find good employees these days. These 2 are top notch.

Tammy O. 
Rating:
5.0

Everything went very smooth. I visited the location in advance to make reservation because the online reservation process does NOT work smoothly. Slow, not user friendly. Overall however, a good experience.

brad A. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

The check-in and check-out process were very smooth. You did a nice job.

Tony H. 
Rating:
5.0

Customer did not leave a comment.

Lorren Z. 
Rating:
1.0

In my city I usually go to the location on 52nd Ave and veterans. This time around I had to use the 13th Ave location because they were the only ones with the trailer in stock. I arrived and immediately upon arrival I was greeted by cars flying all around the parking lot, a completely backed up return line and employees no where to be found. I eventually after a long wait got my trailer that I reserved a day before, and it had the most of lights not working, the employee just told me to go ahead and I went a long, after multiple glitches in the trailer lights ( that' on my pick up I knew worked because I got a trailer the week before with no problems) also the trailer was not secured in the truck why so ever. I decided to say I'll fix it myself and move on no harm no foul. The next day I was running about 15 minutes behind schedule, so I wanted to call way ahead of time to let them know. I WAITED ON A PHONE LINE FOR OVER AN HOUR JUST TO SPEAK TO A GERY RUDE/ AGGRESSIVE WOMEN WHO TRIED TO ARGUE WITH ME ABOUT MY RETURN TIME THAT I HAD A CONTRACT FOR. after I arrived I had 2 men scoff at my wife as I pulled into the return lane. I asked him if everything was alright and he replied “last name please” with a blank face and slammed the trailer onto the ground. I work construction I deal with attitudes, heavy objects and way more then these people could even comprehend and still treat people around me with respect. The 13th Ave u haul in Fargo ND overall I would rate a 1/10 and would not go back ever again. The disrespect, the un-maintained equipment, and the employees have made me completely turn my head toward the company as a whole and I won't be back. As a 4-5 year frequent customer at the other location. I was even told as I did my return if I have complaints “talk to corporate, I've got nothing for you”

Austin B. 
Rating:
3.0

Customer did not leave a comment.

jeff O. 
Rating:
5.0

Raymond was both friendly and helpful when I picked up the trailer Went out of his way to ensure I had working taillights in h

Charles C. 
Rating:
5.0

Fix printer

william R. 
Rating:
5.0

I accidentally made a reservation for another location in town, but they were very accommodating and found a vehicle for me to use at their location ....excellent experience

David C. 
Rating:
4.0

The van was a bit dirty... but I'm only saying something because this thing asked really I didn't care it was a nice .group of people there ots a very nice location and convenient for needed.. they even remembered is from 7mtus ago... Wow they also

leah G. 
Rating:
5.0

Customer did not leave a comment.

Aaron G. 
Rating:
5.0

Customer did not leave a comment.

Jessica G. 
Rating:
1.0

Change the locations of the ratchet strap holders. The dolly I had ripped off my front bumper when I tried to back it off the trailer, than when I got to the drop off and explained it to the guy he pretty much said sucks to be you.

chad C. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
4.0

Not change the reservation made a month in advance three times, adding 20 miles to the day. Or at least reimburse some mileage when you do so. What should have been 15 or less miles turned into over 30.

Kristy K. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

say hello to "boss"

Timothy D. 
Rating:
5.0

Greeted you without having to search for a person to return vehicle. Courteous and very accommodating. Asked if we had any problems on our trip, and thanked us.

WARREN B. 
Rating:
1.0

Customer service (Leah) was absolutely horrible, rude and very unprofessional. I was shocked!!!! And it was all uncalled for.

Lynette K. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Quick and easy drop off. Even under a tent to stay dry. Very easy

Bruce V. 
Rating:
5.0

Robbi is the very best at what she does. She's professional, courteous, conscientious, and above all cares about the customer and goes above and beyond to accommodate their needs. I am so grateful to her for her advice and assistance!

Theresa M. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

The Manager was very nice and accommodating. She answered all of my questions with patience even tho it was crazy busy

DANIEL L. 
Rating:
2.0

I was told the fuel was slightly below 1/4 tank, but after leaving the center got a notice that there were 50 miles until empty. Was told that if I filled to a 1/4 tank, I'd be credited $22, yet after putting in $25 worth of gas, was still marked only at 1/8 tank. This was also not the center I requested, which added 10 miles to my cost.

Cindy S. 
Rating:
5.0

The running lights on one side of the trailer needs to be fixed. It was ok for me since I used it in day light hours.

john D. 
Rating:
5.0

Great customer service

Rebecca G. 
Rating:
3.0

Store was closed at pickup. Employee never showed up for work. We were 45 min late in getting our move started. Truck was never swept out from previous renter Truck stalled while driving. Twice before getting to my home which was less than 5 miles away Truck stalled Monday afternoon when we headed to storage. I returned early. Waiting for mileage reimbursement. I called yesterday to make aware. Held twice. The agent who called me back took 18 min to answer and never did come back on phone. I requested to be contacted at 701 430 1538. Come on UHAUL you can do better. Very DISAPPOINTED!!!!! We were not a walk up reservation. The truck was secured in person in advance.

HAROLD U. 
Rating:
5.0

Customer did not leave a comment.

Lynette M. 
Rating:
5.0

I don't understand the gas charge I got for my rental. Contract: 20006599. I drove 20 miles and added 4 gallons right before drop off. I still got charged to 2 more gallons.

Eric W. 
Rating:
1.0

The truck smelled like cigarettes and I was charged an additional $8 for my rental even though I filled the tank to half as instructed.

Krista L. 
Rating:
3.0

The lady at the front told me if I bring the truck back where she circled on the sheet I could get 35 off my bill when I return it. I had it almost a half quarter more than the line and the gentleman at the front desk only gave me 15 back. I was not happy with his customer service. I was told one thing and then disappointed upon the return.

Molly H. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
Rating:
3.0

No employees

lonnie W. 
Rating:
5.0

Customer did not leave a comment.

Garrett R. 
Rating:
5.0

Staff was very courteous and helpful!

Quincy B. 
Rating:
2.0

Leah was awful. We were being helped by another employee, and she kept interjecting and even though the other employee didn't need any help. She missed portions of the conversation but kept interjecting and was unbelievably rude. I will never go back and likely never use U-Haul again because of her. The other employee was very good.

DYLAN L. 
Rating:
5.0

Vacuum under the seats. I didn't have a vacuum or I would have done it.

mary A. 
Rating:
5.0

I have used this location in the past and they always provide fast courteous service.

MICHAEL G. 
Rating:
3.0

Customer did not leave a comment.

Angie E. 
Rating:
5.0

Customer did not leave a comment.

Laurie L. 
Rating:
5.0

I got charged for an extra 5 miles of moving fee, I took a picture of the odometer before leaving the U-Haul lot 104047 was the mileage. When I looked at my bill afterwards the company had the mileage at 104042. So they wrote down the wrong start mileage. But I have proof on my phone as to where it was before starting out. Other than that it was a good experience

Maliwan S. 
Rating:
3.0

I was quoted a much lower rate and was charged 5x that! It blew my mind! I am very unsatisfied!!!!

Heather H. 
Rating:
5.0

The gentleman who checked me in when I returned the trailer demonstrated resourcefulness in solving problems. There was a cold wind, we were both freezing, the safety chain was jammed and he calmly figured out a way to fix it. He also shows professionalism when I deal with him at the indoor rental counter. A good man and great asset to UHaul!

DEAN P. 
Rating:
4.0

Customer did not leave a comment.

Todd F. 
Rating:
1.0

Train the Manager and assist manager to talk nice to customers! Don't assume that customers know everything about the rental trucks and the storage location!

KENNETH G. 
Rating:
4.0

Used a car hauler……….strap ratchets needed lubrication, which I did.

MERLE B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

You need to retire this truck. Motor is shot interior smelled body is dinged everywhere. Gasoline????? Literally drove 21 miles. It used $48.00 in gas!!!! No idling, just pure road miles. Gas was $ 3.89 per gallon. This thing used a little over 1/2 gal to go 1 mile. Ridiculous.

PAMELA C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

I have used this location and the service has always been friendly and efficient.

EVERT V. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
4.0

Customer did not leave a comment.

franky g.  |  Overall Experience 
Rating:
5.0

Well accommodateable appreciate the service

Cherry S.  |  First Impressions 
Rating:
4.0

This was where I wanted to rent my truck from but wasn't allowed to. These people were helpful with a reported claim on the truck .

Ashley K. 
Rating:
5.0

Rental vehicle did not have AC. Renting from North Dakota, this wasn't a problem for most of my trip until I reached Nevada. Also no bluetooth and usb dock. Time to update the technology in the vehicles.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

DALLAS L. 
Rating:
4.0

Customer did not leave a comment.

Dana G. 
Rating:
5.0

Customer did not leave a comment.

JAY K. 
Rating:
4.0

It would be nice if the trucks get washed from time to time, esp the windows. They tend to get pretty mucky this time of the year when the snow melts and are not the best to see out of the driver and passenger windows.

Braden K. 
Rating:
5.0

Top notch customer service, by far the best I've ever experienced and I've been all over the states

BRANDON A. 
Rating:
2.0

I had originally booked it at the Veterans location. Arrived, started getting processed and then asked to go to the 13th location which was out of my way. Although, I know things happen, Very frustrating. (There was one of what I needed outside but, maybe already reserved, broke down or something). That just made me more upset. No explanation was given at all

Patricia Z. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Very clean and the staff was very helpful and friendly when I called. I felt like my stuff was very safe because it is an indoor, locked system. thank you

Thomas L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kuda M. 
Rating:
1.0

Reserved a trailer to move a dresser. Hooked up trailer and wire harness was broken on trailer. So had to use a motorcycle trailer as they didn't have another one like I reserved. And it didn't have as high of sides on it as the one I reserved. I had to lay my dresser on its side instead of being able to leave it upright and got a scratch on it. Don't they check to make sure things are in working order before letting them be reserved?

Trent D. 
Rating:
5.0

Y'all the best and very understanding ! Thanks again for everything!

ETTA R. 
Rating:
4.0

Customer did not leave a comment.

Timothy W.  |  Overall Experience 
Rating:
2.0

Customer service agents were inattentive and aloof. They spoke to me as if they didn't have time. I'm sure they didn't as they were all outside smoking and chatting immediately after treating me like I was taking up their time.

Mila R. 
Rating:
3.0

They had a problem with their computer system, led to a long wait.

Patrick J. 
Rating:
5.0

Customer did not leave a comment.

brian O. 
Rating:
5.0

I set up the reservation online and I have a copy of the reservation amount. My husband went to pick up the trailer and the reservation attendant charged me an additional $8.00 for insurance that I did not agree to but he told my husband that I had check marked it when I made the reservation. It is only $8.00 but I have proof that did not agree to that at the time of the reservation. other then that everything was great.

JENNIFER L. 
Rating:
1.0

Stop scamming people

Marc Ivan T. 
Rating:
3.0

Customer did not leave a comment.

henry A. 
Rating:
5.0

Customer did not leave a comment.

Anna H. 
Rating:
5.0

First I received a courtesy call because I wasn't there yet and the was told no problem that the truck is there for me.The guys were friendly and greeted me right away! I was out in less than 10 minutes! That was awesome!

Tracie C. 
Rating:
4.0

Customer did not leave a comment.

Rebecca D. 
Rating:
1.0

Male employ seemed like he would rather be in mom and dad's basement playing video games. Maybe it's just his personality! Ya!! That's it. Always a great experience with exelent equipment. You guys are the best at what you do. Fine oiled machine.

bill T. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
1.0

I got charged 60$ for fuel when I brought the back with truck exactly the same amount as when I left. Definitely not cool and will be getting my services elsewhere.

dale G. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Albert A. 
Rating:
5.0

Very nice facility and staff very helpful

richard o.  |  First Impressions 
Rating:
4.0

Quick pickup and drop off. Friendly staff

Kris K. 
Rating:
2.0

Truck was a pig sty, looked as if someone vomited in the interior, plus it stunk like cigarette smoke. Also, when I picked up the equipment, they did not have a dolly for me, even though I RESERVED it....doesn't that mean the equipment should be on site for me? Uhaul sucks, not the first time this has happened to me.

tim P. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

JAY W. 
Rating:
5.0

Customer did not leave a comment.

dalton C. 
Rating:
1.0

This location send a vehicle out for an expected trim of 150 miles with a 1/4 tank of fuel. I filled the tank to 3/4 to ensure I wouldn't be stranded without fuel. i returned the vehicle with 1/2 tank. When I asked for a return or discount on my mileage I was told no. When I asked if I could remove fuel from the tank because they were refusing to reimburse me I was told no. It amounted to $50 worth of fuel that was stolen from me.

DAMIAN M. 
Rating:
5.0

Customer did not leave a comment.

Ronald Z. 
Rating:
4.0

Customer did not leave a comment.

Matthew w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELANIE G.  |  Overall Experience 
Rating:
5.0

Awesome experience, staff was very knowledgeable and very helpful.

Dennis D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bernard a.  |  Overall Experience 
Rating:
5.0

Unit is clean, security appears to be a high-priority, staff was very friendly and fun to talk with, and the rates are affordable.

Buster S.  |  First Impressions 
Rating:
1.0

The was a young men so disrespectful and Racist I was getting the storage unit and the truck he told me to stop using my phone it like I was her child he told me because I’m still using my phone he’s not going to be able to rent me a truck and the unit I can’t recommend this location to anyone

Nadege B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RODNEY A.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful. What a joy of experience.

JENNIFER P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

evan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENTON H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Danelle O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

doreen O.  |  First Impressions 
Rating:
5.0

Appreciated being able to drive inside through the big garage doors and load/unload out of the weather and with good lighting. The carts were sturdy and rolled easily. Overall, the facility is top-notch.

KENDALL N.  |  Overall Experience 
Rating:
4.0

I had 24 hr access until the very day I opened my 2nd storage unit and they cut everyone off at 10p. It was difficult maintaining everything until I regained my 24 access again. My online account access closed and I lost ability to control my online payments. At that point I found an apartment and started the renting process again and terminated my storage services. It was a very clean facility and convenient especially in the winter months. I will utilize Uhaul storage in the future when necessary. It was a challenge when there were a few late payments and I was locked out from my unit. When they opened it it was not just them removing the additional locks from the unit but they needed to restore the passcodes. This process held me back from getting into my unit when I had moving help with me. And the after hours couldn’t help with this. I think in our day and age this is something that can be done very easily from a remote location. Thank you

Corinth B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie H.  |  First Impressions 
Rating:
4.0

Employees need better training, Especially when it comes to listening to the customer. Very disappointing.

JENNIFER P.  |  Overall Experience 
Rating:
5.0

The person that set me up with my storage locker was fantastic! They were very thorough and took time to ensure everything met my company’s needs in the contract.

Brian L.  |  First Impressions 
Rating:
1.0

I don’t ever plan on using this company again! I have used Uhaul many times spending thousands of dollars, customer service is pitiful! NEVER again!

TIMOTHY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

North Central S.  |  First Impressions 
Rating:
5.0

This was the most pleasant move I have been through. This U-Haul facility is amazingly clean and well taken care of. I would use them again, If I had to move back to Fargo.

james p.  |  Overall Experience 
Rating:
4.0

Only bad thing was the fact that the restrooms were still out of order. Other then that everything was great.

kimberly h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAILEY B.  |  Overall Experience 
Rating:
4.0

Just to let you know we really enjoyed the starch units they were well cleaned And they were well lit It was a very nice facility we enjoyed our stay with you guys

Cindy K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Londell G.  |  Overall Experience 
Rating:
4.0

Great Job

patricia m.  |  Overall Experience 
Rating:
5.0

Need to communicate how to end storage unit.

Jodi R.  |  Overall Experience 
Rating:
5.0

Leah and all of her employees were very helpful!

Jason I.  |  Overall Experience 
Rating:
5.0

Wasn’t to happy that we paid a full month of rent and was there only half of the month and kinda felt that we should have gotten some of our money back. If this the cases can take business elsewhere. Since i do a lot business with uhaul

james b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris T.  |  Overall Experience 
Rating:
2.0

The renting process online was seemingly smooth, when I upgraded the size of the unit in store, it seemed my payment wasn’t processed the 1st time, kind of annoying but not a big deal, I rented the unit towards the end of the day, so I didn’t get a chance to come back and put a lock on my unit since they close at 1, so night manager locked it (Which I appreciate the extra care) but, it took them 3 days to remove the lock from my unit for different reasons like incorrect code, no one was available to unlock it, they needed to call a locksmith, they were busy and they just simply forgot… so I didn’t have access to the unit for almost 3 full days and I had to postpone a trip out of town.

Eve B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Catharine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAILEY B.  |  First Impressions 
Rating:
5.0

company charter

nick g.  |  First Impressions 
Rating:
5.0

Thanks to all the staff; they were cheerful, helpful, gave clear directions and made sure we understood what to do at every step in the process. Having that month of storage as we moved to a new state was so important fir a less stressful move. From renting the truck to taking the final boxes out of storage it all went well— even when things didn’t go exactly as I hoped with the move itself. I recommend UHaul without hesitation!

CHRISTA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi R.  |  First Impressions 
Rating:
5.0

Like that totally online

Nicholas Y.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JOSEPH J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT Y.  |  Overall Experience 
Rating:
4.0

Lights need to be available in individual storage rooms. Hallways was bright but not enough light to see inside of your storage unit.

valerie b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily J.  |  Overall Experience 
Rating:
5.0

This is the most professional team I have ever seen, and their facility is the best there is! The staff there are all extremely helpful, knowledgeable, courteous, and absolutely professional! I’d like to give a special shout out to Jordan! He is the best of the best! And everybody working at this facility is a star in their own right! The facility is squeaky clean and more secure than the SuperMax! I recommend this facility without hesitation! I will always be a loyal customer to this facility!

EDWIN M.  |  Overall Experience 
Rating:
5.0

very clean, easy access. very friendly and helpful!

william w.  |  First Impressions 
Rating:
5.0

Staff very helpful and friendly.

daryl l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cetieva M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

THOMAS W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD E.  |  Overall Experience 
Rating:
5.0

Although a little confusion with the online check-in, everything went smoothly at the storage facility on 13th Ave. Everyone was very helpful and I was impressed with the cleanliness of the building and units.

Cathy R O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Todd W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jana P.  |  Overall Experience 
Rating:
5.0

I'm very pleased and actually impressed at the whole process, plus the cleanliness of the unit/building. I cannot tell you how much that means to me, having always ran into issues with storage places. You get what you pay for! Ha!

Andrea E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER K.  |  Overall Experience 
Rating:
4.0

Great facility. Helpful personnel and a very clean storage area.

ANTHONY C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerame M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacie F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon M.  |  Overall Experience 
Rating:
5.0

Very satisfying experience!!

cheryl w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMILY L.  |  Overall Experience 
Rating:
5.0

The lady that helped me and my wife was super friendly. Clean facility, very cool inside, would highly recommend to a friend.

Aaron T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caroline F.  |  Overall Experience 
Rating:
5.0

I was met with great service! So helpful. Made sure I was getting exactly what I needed as a first time renter.

Ellen S.  |  First Impressions 
Rating:
5.0

These ladies saved me from a very difficult moving situation. They really cared about getting us taken care of, being helpful with options, and honestly caring about my situation. It was a refreshing experience that helped me get through a very trying day.

MICHELE W.  |  First Impressions 
Rating:
5.0

Super courtesy , knowledgeable and friendly associate ever at a uha !!

Nancy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jodi B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TERRY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave A.  |  First Impressions 
Rating:
1.0

We received a free month of storage with a rental of a Uhaul. I had emailed them regarding the charge for the next month, since the paperwork stated that they would be using an ACH. They never emailed me back and I received 2 late fees on my account, which caused my storage to also be locked by them. I received a phone call 3 weeks later saying they would remove the fees from my account if I paid them that day. I was furious when I found out that they had tried to charge my mother's credit card, the payment used for the uhaul rental the previous month. We did not agree to have this account charged and I told Shawn, management, that it was not ethical to charge a card without the owner's permission and asked why they waited 3 weeks to call and not reply to the emails. They apologized and then took my payment, but my storage room remained locked for a day and a half with their lock so I was unable to access it. I called and asked why this was and the person who answered said that it was his manager's fault and asked if I made the payment online. When I came in to close my storage I also had to wait over 20 minutes because the same guy left the other employee by himself at closing with a line of customers. This was by far the worst experience I've had with moving moving storage. I will not be doing business with Uhaul in the future.

Lindsay F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shayla F.  |  First Impressions 
Rating:
5.0

I wish i could store my motorcycle in it... there would be plenty if room to fit it in the elevator and down the hallways. And i couldve laid down plastic for preventative measures against oil leakage.

KEENAN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shannon D.  |  Overall Experience 
Rating:
5.0

No problems. Very satisfied with the facilities, especially glad to have the indoor unloading area, it was VERY hot outside that afternoon. Haven't revisited our unit since the first "storage" day, but it shouldn't be a problem when we do. Glad to have the anytime access.

william k.  |  First Impressions 
Rating:
5.0

Really appreciated the indoor loading/unloading area, the carts, and the elevator. The convenience of creating a reservation online and having a lock already placed in my unit was also appreciated.

Shayleigh O.  |  First Impressions 
Rating:
5.0

Leah rocks!! I have rented a truck twice from this location and both times I was short in my estimate for how long I would need the truck. Leah was totally super awesome both times and took really good care of me. I got all my fun fun moving done and on top of it she made the parts she could very painless. I totally recommend coming here for any service they offer.

tyler a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leah A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jessica G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa s.  |  First Impressions 
Rating:
5.0

Staff at storage facility was very helpful and friendly. Keep up great job!!

ANTHONY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon M.  |  First Impressions 
Rating:
5.0

Staff in Fargo went Above and beyond to help me.

Charity W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SCOTT R.  |  First Impressions 
Rating:
3.0

The unit was pretty gross and had a full rat trap.

RYAN P.  |  First Impressions 
Rating:
4.0

The constant emails nagging me to submit a review was less than pleasant. I get enough of that at home, I don't need it from my storage facility, too.

John S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hailey G.  |  First Impressions 
Rating:
5.0

Everyone is so nice and polite very helpful and I answered all the questions that I had I do have to say that the 13th Avenue U-Haul employees are very kind and helpful you don't find that everyday so thank you for everything that you guys do keep up the good job and I tell my friends and family and I send them your way when they need storage

TACINCA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

greg j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zhongkai Z.  |  Overall Experience 
Rating:
5.0

I was very happy with the Service, I'd definitely recommend them to anyone. I'd like to be considered for a job offer, going to speak with tge manager when I get there today

HAROLD L.  |  First Impressions 
Rating:
5.0

Fabulous....great site and staff

kim j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN C.  |  First Impressions 
Rating:
5.0

Clean store, friendly service, professional staff, and always very helpful.

Kelly P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy M.  |  First Impressions 
Rating:
5.0

Having the moving carts was a big help

Dave B.  |  First Impressions 
Rating:
3.0

The lady checking us out was in a hurry and couldn't answer our questions.

KENNETH J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAWNYA C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chelsi D.  |  Overall Experience 
Rating:
4.0

Everyone was friendly and helpful.

Karl S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teri A.  |  Overall Experience 
Rating:
5.0

Very helpful, friendly, and professional. We have rented from this U-Haul facility many times before, and we have always been happy with the service and friendly staff.

Kelly P.  |  First Impressions 
Rating:
5.0

Everything was processed very quick.

TAWNYA C.  |  First Impressions 
Rating:
2.0

The unit i rented was supposed to find all of my apartment i couldn't even use it because it was so small.

Bridgette K.  |  Online Move In 
Rating:
3.0

From Heather's mom who drove the truck: I first turned the trailer and tow dolly into Dahl's Mini Storage. The owner had to catch a flight for a family emergency so his area manager, Scott, took over. The men I'd hired to unload the truck locked my keys in the car. Scott bullied me and essentially said that if I didn't get it done immediately, he'd take possession of my things. I even offered to pay for another day and he said "no, just get your stuff off the truck". I called corporate and the woman there heard him. She said that to help, she was going to send me to another place to drop the trailer and it didn't have to be in until Sunday so I'd have time to hire someone else. (Scott scared them off) I asked about the charge and she said there'd be none because it wasn't my fault. I was so upset and shaky that I fell out of the truck when I moved it elsewhere. I was hurt and 911 had to send help. I'm still in excruciating pain. I was bawling while emergency services helped me. I've never been so upset. This is like a bad nightmare. I turned the trailer in a day early and received a bill of over $250 the next day. We already paid almost $200 over the original cost at Dahl's (and almost $80 for a storage bldg) and this shouldn't have cost anything. I've never had anything like this happen with UHaul. You're usually professional. I'm shocked and angry. The Uhaul place on 13th Street is the total opposite of Dahl's. They're kind and helpful.

nancy m.  |  First Impressions 
Rating:
1.0

My locker was broken into. The cop already knew how before he even saw the locker because he said they had already been there multiple times for the same thing. So that tells me the staff knew and still fails to inform tenants. No one ever tried to reach me from uhual. The cops have still never recieved any footage to help with their investigations.

curtis w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULA B.  |  Overall Experience 
Rating:
4.0

one rear access door is currently not closing all the way which leaves the alarm going off.

Patrick P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keenan N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adam K.  |  Overall Experience 
Rating:
5.0

Will continue to use U-Haul in the future.

todd w.  |  Overall Experience 
Rating:
3.0

I had 3 storage units. It was not explained to me that the alarm would be set when one unit was closed and the other units were still open.

Colette A.  |  First Impressions 
Rating:
5.0

everything was great

Angeline M.  |  First Impressions 
Rating:
3.0

Everything went really, really well until I went to try to get into Bay 3/4. I wasn't told that the bay doors were locked and I didn't know how to get in. I went back to the office but no one was there to help (busy smoking out front) so I watched the monitor to see what other people were doing and I figured it out on my own. I would have preferred someone explaining it to me correctly the first time.....that I needed to enter my code twice in two different spots to get in. Otherwise, it was a very positive experience, just 30 minutes of crazy frustration.

Janell S.  |  First Impressions 
Rating:
5.0

The manager Leah was awesome throughout my entire rental period!

Celeste H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharyn B.  |  Overall Experience 
Rating:
2.0

AFTER I moved out (and staff was aware) I received a late payment notice for the unit 2 weeks later!

Barbara F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Norma Jean N.  |  Overall Experience 
Rating:
3.0

Everyone except the GM was friendly and pleasant.

Susan E.  |  Overall Experience 
Rating:
3.0

My move out request took several weeks to be confirmed, which was not expected. The facility was very clean and easy to access.

Sophia G.  |  Overall Experience 
Rating:
5.0

Loved the inside loading and unloading

CHRISTINE P.  |  Overall Experience 
Rating:
3.0

Better communication is needed to explain the keypad security process for coming and going

Jamey R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwight O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DWIGHT D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cassalyyn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

isis k.  |  First Impressions 
Rating:
5.0

Super easy!!

Sharyn B.  |  First Impressions 
Rating:
5.0

Super super clean storage units very easy to access

Angela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adan c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason I.  |  First Impressions 
Rating:
5.0

N/A

Nicole S.  |  Overall Experience 
Rating:
5.0

Very clean and well maintained facility.

Jackson H.  |  Overall Experience 
Rating:
5.0

Excellent service will use again thank you

Broderick T.  |  Overall Experience 
Rating:
5.0

Wonderful staff and customer servie.

Rita R.  |  First Impressions 
Rating:
5.0

The staff were all so helpful and friendly. I’ll definitely use U-haul again in the future. Thanks!

Eric L.  |  Overall Experience 
Rating:
5.0

Very impressed by the cleanliness of the facility and how helpful the staff are with questions.

Verlane H.  |  First Impressions 
Rating:
5.0

Had a miscommunication I’m canceling a storage unit, but staff was very helpful in helping me to correct the error. Very glad to have helpful people during a move!

kyler r.  |  Overall Experience 
Rating:
5.0

.

donald h.  |  Overall Experience 
Rating:
4.0

New, clean, helpful staff

robert a.  |  First Impressions 
Rating:
5.0

Having the storage unit free for one month with truck rental eased the burden of moving so incredibly much. I will come back to uHaul time and time again because of that.

Chris K.  |  Overall Experience 
Rating:
5.0

Could not be more convenient!

Charlotte H.  |  Overall Experience 
Rating:
1.0

Took several attempts and several different employees to cancel the storage rental. Extremely unprofessional staff that took $104 out of my pocket with no regard to refund me the month I did not use

Daniel S.  |  Overall Experience 
Rating:
5.0

Clean storage units and great security. Staff were very friendly and helpful.

daryl l.  |  First Impressions 
Rating:
5.0

The gentleman working were friendly and helpful.

Caroline F.  |  First Impressions 
Rating:
5.0

Exceeded expectations in all ways. After hours phone calls were answered, facility was very safe and secure. No complaints at all, highly recommended.

lindsey g.  |  Overall Experience 
Rating:
5.0

Very happy with everything

Jaci O.  |  Overall Experience 
Rating:
5.0

Excellent. Friendly helpful staff!!! Will rent again from uhaul

Tina J.  |  First Impressions 
Rating:
5.0

Great customer experience

Michelle R.  |  Overall Experience 
Rating:
5.0

Very good service. Very good location. I feel very safe keeping my belongings there.

Wesley C.  |  First Impressions 
Rating:
1.0

Was treated unfairly and rude one minute into meeting with an employee. Was told our service dog was not allowed in the storage unit. She said the dog would poop and pee all over. Discrimination!

camie jo h.  |  Overall Experience 
Rating:
5.0

Excellent, clean, modern facilities. Lots of equipment to use to move your things safely and the nicest facilities I've ever seen

Daniel B.  |  First Impressions 
Rating:
5.0

Leah was so helpful and accommodating! We were so happy we received our first month free! The storage units are so nice and easy to access.

Amiee H.  |  First Impressions 
Rating:
5.0

The staff at uhaul are very nice

Broderick T.  |  First Impressions 
Rating:
4.0

Staff was very helpful and answered all my questions

larry l.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful. Pod was staged indoors for unloading and ready upon arrival. Overall a great experience at Fargo.

Alexandra R.  |  Overall Experience 
Rating:
5.0

the staff was wonderful and very friendly and understanding the manager was really respectful and helping in my situation I appreciate there hard work and every thing they do to keep things in order

Nicolaus B.  |  Overall Experience 
Rating:
5.0

Very helpful

BRIAN L.  |  First Impressions 
Rating:
5.0

The staff here are friendly and very helpful. They were able to clarify and explain all the details i was looking on, for storage rental units.

VENKAT S.  |  First Impressions 
Rating:
5.0

I will definitely use this uhaul facility again if needed they was very helpful and understanding thank you so much for everything

Rashon J.  |  Overall Experience 
Rating:
4.0

The manager spokepoorly about another employeethat helped me complete myreservation for the van I needed. That was very unfortunate because the first employee I encountered was both nice and helpful

Duane T.  |  First Impressions 
Rating:
5.0

Super happy!

Jaci O.  |  First Impressions 
Rating:
5.0

Very clean facility.

ken H.  |  Reservation 
No reviews have been submitted for this location.

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