Customer Reviews for U-Haul Moving & Storage of 48 & Vine

6622 reviews

740 N 48th St   Lincoln, NE 68504
(@ Vine)

(402) 466-8135

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(402) 466-8135

740 N 48th St
Lincoln, NE 68504
(@ Vine)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Andee C. 
Rating:
5.0

Customer did not leave a comment.

Lana B. 
Rating:
5.0

Customer did not leave a comment.

jerry F. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Everything was clean and the staff was pleasant and helpful. I was a little uncomfortable that none of the staff wore masks.

Deanna S. 
Rating:
3.0

Customer did not leave a comment.

Jeannine B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Man said he could email me a receipt and said he would take care of the return...very quick and easy, thank you

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
1.0

Listen to customer and pay attention

JODY L R. 
Rating:
3.0

Customer did not leave a comment.

Kelon R. 
Rating:
5.0

Great Service

THOMAS D. 
Rating:
5.0

Keep doing what you're doing! Thank you!

William G. 
Rating:
5.0

There needs to be partial day rates for trailers. I had to pay a full day rate for only a few hours of needed use.

Leland S. 
Rating:
4.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
3.0

Customer did not leave a comment.

Seth L. 
Rating:
5.0

Customer did not leave a comment.

michelle G. 
Rating:
1.0

No masks

Michael W. 
Rating:
4.0

My original contract pick up time was @ 9:30. My time was changed to 10;00 because the truck that I was to used was rented to someone else with a return time at 10:00. I did not drive out of the location until nearly 10:30. This caused problems with timing of the crew that was helping with the move. This should not have happened. Either there was a system error that needs to be changed or this location allowed the change. If I scheduled a pick up time at the time of the reservation that pick up time should have been honored. All other parts of the rental went extremely well.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

CLIFF B. 
Rating:
4.0

Cargo area of truck not clean.

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
3.0

I used 1/8 tank of gas and they charged me for 4(four) gallons. Seriously????

JoAnn H. 
Rating:
3.0

The customer service was terrible.

Holly A. 
Rating:
5.0

Customer did not leave a comment.

JILL S. 
Rating:
5.0

Great experience

Dave K. 
Rating:
4.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
1.0

The girl working the front counter told me they didn't have a truck for me to rent when I called traffic before even going in there and was told there was one waiting for me. I went back outside and called traffic again and told them exactly what was happening and went back inside with them on the phone, the girl still tried to deny me but traffic knew exactly which truck they had and told them to let me take it. Come to find out they were trying to keep the truck for someone they knew I believe named Scott. They were all very unprofessional at that location. The people who work the traffic were awesome they helped so much, but you could definitely tell they don't take their job seriously at the location on 48th it was ridiculous.

Jesse T. 
Rating:
5.0

Customer did not leave a comment.

Steven RJ S. 
Rating:
5.0

Customer did not leave a comment.

allen D. 
Rating:
3.0

Customer did not leave a comment.

PATRICK P. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
4.0

Customer did not leave a comment.

Mujo D. 
Rating:
3.0

There was no way in hell you all should have suggested that my 4 cylinder Dodge Journey could haul a hitch. This was the worst move ever!!! I had to figure out how to drive my car in manual as my car should have never been allowed or recommended for hauling the largest trailer on 4 cylinder. This was an epic fail and you all should probably not include this vehicle to be okay to haul a trailer.

Jeanie F. 
Rating:
5.0

Excellent, quick help.

Aarron G. 
Rating:
5.0

Customer did not leave a comment.

Nathan D. 
Rating:
5.0

Make sure they are cleaned out. Other than that y'all are awesome!

Russell C. 
Rating:
1.0

Poor customer relations, very rude one was. Not a pleasant experience

Brandy S. 
Rating:
5.0

Customer did not leave a comment.

CURTIS S. 
Rating:
4.0

Customer did not leave a comment.

Kristie L. 
Rating:
5.0

Thanks for the help at such a late hour

Tory G. 
Rating:
5.0

Customer did not leave a comment.

oliver T. 
Rating:
4.0

Customer did not leave a comment.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

DOUG H. 
Rating:
4.0

Open on Sunday. Everything to get the job done.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

Bridget G. 
Rating:
5.0

Anthony was an outstanding customer rep. Friendly and knowledgeable.

Gavin H. 
Rating:
4.0

Customer did not leave a comment.

Zachary R. 
Rating:
3.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Great customer service!

JACQUE B. 
Rating:
4.0

We were supposed to get a box dolly. It was to be left in the back of the truck. Unfortunately, we didn't get it and didn't notice it until we made it back home.

Shelli Z. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Checked-in online and it literally took only minutes before I was on my way - truly a fantastic feature.

Robert S. 
Rating:
4.0

I was told to fill up the gas tank to 5/8, even though I received the truck with only 1/2 tank of gas. Other than that, service was great.

Laurel H. 
Rating:
1.0

Customer service was great, except for A woman who worked behind the counter refused to give me her name. Also was told late return fees were waved due to the recent blizzard when fees were not waved. I will be using a different truck rental company for my next move.

Joshua W. 
Rating:
5.0

Great employees very helpfull

dennis c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nirosh A. 
Rating:
5.0

Customer did not leave a comment.

dennis C. 
Rating:
4.0

Stop charging so much.

janis S. 
Rating:
5.0

Customer did not leave a comment.

Carl J. 
Rating:
5.0

This is what I expect to see from a u haul location.

NICHOLAS B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D R. 
Rating:
5.0

Very friendly and helpful. I definitely will recommend your services to my family and friends. Thank you for being so positive during a stressful project of moving. It helped lift my spirits when I needed it.

debra J. 
Rating:
5.0

Customer did not leave a comment.

Clifford R. 
Rating:
3.0

I was told to fill the tank before I returned the van to the location. I filled up and it shocked me that I only got about 9.5 MPG on a 90 mile trip. I believe I must have paid for the previous renters gas. When I returned the vehicle, the person that took possession said he would reimburse me something because it was obviously incorrect. I have yet to see anything credited.

Tyler P. 
Rating:
1.0

Very poor customer service and the young man that waited on me was a complete asshole. Even with the manager standing beside him by the way that didn't open his mouth when I questioned the young man of his actions. I will never go to this location again.

janice S. 
Rating:
4.0

Customer did not leave a comment.

Kammyle J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
2.0

I was scheduled to pick up three rental truck at 730 and use a mobile pick up but the location wasn't open until 9 and when I clicked "pick up my truck" the link sent me a message saying I had to wait until 9 which messed up all my moving help that I'd scheduled for 8:30 essentially costing me over a $100.

Pameila M. 
Rating:
5.0

Customer did not leave a comment.

Arthur N. 
Rating:
5.0

Customer did not leave a comment.

brett W. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Make sure on the tow dolly and auto trailer the straps and ratchets are clean and not frayed. Otherwise this is a great location!

DeLinn S. 
Rating:
5.0

Aiden was wonderful! He made the whole stressful process of moving so much easier. He was so polite and helpful. He took the time to answer my questions. He went above and beyond for which I truly appreciate him!!!

Jennifer B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KERRY J. 
Rating:
4.0

Customer did not leave a comment.

Marshall P. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
4.0

Customer did not leave a comment.

Byron A. 
Rating:
5.0

Customer did not leave a comment.

michael H. 
Rating:
5.0

Anthony was great

Darryl C. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
2.0

Mud was all over the floorboard of the truck. The paperwork said there was a 1/4 tank in it, but when I hit the road it was actually on E. I returned it on E and got billed $50. I submitted pictures of the gauge and mileage to the manager and await his response.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel L. 
Rating:
4.0

Customer did not leave a comment.

HELEN D. 
Rating:
1.0

You have me a uhaul with no gas and then charged me for only filling it up a little bit. 42 bucks for gas that you didn't even have in there the first place

Brandilyn P. 
Rating:
4.0

Difficult to get trucks in and be out of lot.

william P. 
Rating:
5.0

Customer did not leave a comment.

todd S. 
Rating:
5.0

Nothing, customer service was excellent. I completed the online check in process so my instore experience was extremely easy. The representative in the store was extremely helpful and got us in and out on our way quickly.

Hector G. 
Rating:
5.0

Actually it was awesome

Beverly P. 
Rating:
4.0

Customer did not leave a comment.

Ronnie W. 
Rating:
4.0

Customer did not leave a comment.

Ken L. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Great value and great staff.

harrington a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonia W.  |  Overall Experience 
Rating:
4.0

Very nice and helpful.... Made sure I wouldn't have any problems.

Jami S.  |  First Impressions 
Rating:
5.0

Appreciate the free 1 month storage. Staff was very friendly and cooperative. Great service

David W.  |  Overall Experience 
Rating:
4.0

Good place to get especially when it is last minute moving solutions .... thanks!

Sade T.  |  First Impressions 
Rating:
5.0

No negatives. My items were always secured. Thanks!

Carrie G.  |  Overall Experience 
Rating:
5.0

Helpful staff and great location.

harrington a.  |  First Impressions 
Rating:
5.0

Always exceptional customer service.

harrington a.  |  Overall Experience 
Rating:
5.0

Excellent customer service!!!!!

Dyann B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randy S.  |  First Impressions 
Rating:
5.0

Love the workers ☺️ very friendly n happy. We will always if needed use this facility. Thank you U-Haul

Lakota G.  |  Overall Experience 
Rating:
5.0

Thank you Jason!

dana s.  |  Overall Experience 
Rating:
5.0

Love my experience n the staff is wonderful n helpful. Always smiling keep up the good work

Lakota G.  |  First Impressions 
Rating:
5.0

Great experience. Would use again.

Leanna M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonia W.  |  First Impressions 
Rating:
5.0

Thank you for the storage you offered me during my move it really helped me BIG!

Jasun V.  |  Overall Experience 
Rating:
5.0

They staff were very helpful and entertaining (lol) excellent crew. I've always use U-Haul. Thank you for your help and service.

JoDell G.  |  First Impressions 
Rating:
5.0

Premier location and staff. Consistently meets the customers request with professional, prompt, and courteous attitudes and service.

Samuel H.  |  Overall Experience 
Rating:
5.0

Outstanding customer service and staff are always professional. Simply the Best!

harrington a.  |  Overall Experience 
Rating:
2.0

You guys stoleeverythaing I had and threwit away saying because the door was with out a lock thin charged me with it and I couldent afford the bill you confinckated every thaing I own my son had left a pile while cleaningand thay told him we were evicted from there gave like a week was a lie thin he was going threw it went and sat in his truck saw a guy walk by went to the storage door had a lock on it he went up and told office that that guy locked him out and thay said he was a big guy I would have to talk to him and I went back to the unit the next day and I saw my stuff sitting out side the trash thin I went to the unit it was completely empty I got a few important thaing and won't in side and thay told me it was abanded because it didn't have a lock on it and I said I explained what my son told me that thay locked it and he couldent get it then thay take lock off and steal my stuff thay wanted and throw away the rest we argued where in you rule book says that I have to have a lock on the door or you guys Rob the person I had a few thousand worth of stuff there I would like to see the pictures of the place you did take pictures before locking and thin stealing my stuff and thin kept charging me for unit so I couldent afford it and got my other unit so every thang I own is gone

matthew W.  |  Overall Experience 
Rating:
5.0

Great help at this location

scott a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

albert b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary P.  |  First Impressions 
Rating:
5.0

Great customer service The manager is very understanding I would recommend this facility to anyone.

Rontasha J.  |  Overall Experience 
Rating:
5.0

Great service at this location. Always professional and expedient.

Samuel H.  |  First Impressions 
Rating:
5.0

Very accommodating and friendly

susan p.  |  Overall Experience 
Rating:
5.0

I completely sweep the unit

Stephen V.  |  Overall Experience 
Rating:
5.0

Truck only cost $38 in total for a local move in 24 hours, and they gave me a storage unit for free for one month.

christine h.  |  Overall Experience 
Rating:
4.0

Very helpful and polite

Corki D.  |  Overall Experience 
Rating:
4.0

The white kids you have working for you need a spanking. Their 'tudes need a readjustment. The one black dude was more helpful disconnecting my trailer but when he needed help, he couldn't find it.

Tina R.  |  First Impressions 
Rating:
5.0

Appreciated the free month's rent.

Muarci B.  |  Overall Experience 
Rating:
5.0

Great service thank you

SHELLE P.  |  First Impressions 
Rating:
5.0

Spent a lot on the moving truck....... 48th and vine hooked it up with a free first months rent for the storage!! Can say that was a great break when you're moving from Oregon to Nebraska;)

Toni G.  |  Overall Experience 
Rating:
5.0

They are very helpful

angie i.  |  Overall Experience 
Rating:
3.0

I thought U-Haul was getting expensive so I moved out.

dara a.  |  Overall Experience 
Rating:
5.0

Everyone was so helpful and polite. What a great company, and group of employees. I was stressed and not sure what I was doing and everyone I interacted with was great. Thank you!

Leanna M.  |  First Impressions 
Rating:
5.0

Everyone was always so pleasant and the facility always very secure and clean

lurri s.  |  Overall Experience 
Rating:
5.0

Staff very professional, helpful and friendly

kristie j.  |  Overall Experience 
Rating:
4.0

There is a problem with the online account management. I tried to update my credit card information. Each time, it appeared to accept the change, then I would get a late payment notice + $15 late fee.

KATHIE H.  |  Overall Experience 
Rating:
5.0

Very helpful, and friendly people to work with.

SUSAN F.  |  Overall Experience 
Rating:
3.0

After a long week of trying to get ahold of somebody regarding my storage unit I had had enough. I was angry and frustrated. But in the end I was compensated fairly. They turned it around. Good job th

Bryan B.  |  First Impressions 
Rating:
5.0

The guys at this store were beyond-words amazing! I cannot say enough about them. Friendly, helpful, courteous and so many other synonyms. They made the whole experience very easy and I would go back.

Christopher M.  |  First Impressions 
Rating:
5.0

Employees at both locations were great. Friendly and all. They accommodated us with a free day because of a blizzard which was very helpful. All in all. I'd definitely return on my next move.

Bryan B.  |  First Impressions 
Rating:
5.0

The customer service was incredible. Thank you.

jennifer s.  |  Overall Experience 
Rating:
5.0

I've rented vans at this location for years not to mention my recent storage. I've ALWAYS found the staff, Jason and the entire staff helpful, pleasant and courteous. I can't thank them enough!!

Matt B.  |  Overall Experience 
Rating:
5.0

I would highly recommend this facility. Great people!

TERRI T.  |  Overall Experience 
Rating:
5.0

Thank you

Lisa B.  |  Overall Experience 
Rating:
5.0

They were a little slow but they got it done.

Courtney P.  |  Reservation 
Rating:
1.0

If you’re going to offer a customer a credit, then give them the credit. You overbill and are overpriced.

matthew g.  |  Overall Experience 
Rating:
5.0

Very nice and good to me thanku very much I'll be back again.... thanks

jesus d.  |  Reservation 
Rating:
5.0

Counter staff was always friendly and when my daughter rented a truck for moving they went above and beyond to help her out.

CATHERINE W.  |  Overall Experience 
Rating:
5.0

We rented a 15' truck from Alabama and drove to Lincoln. Everything about the trip went smooth, from the truck (awesome) to the storage facility. I would recommend U-haul to everyone!

Stephanie P.  |  Overall Experience 
Rating:
5.0

100% positive experience all the way around -- I would definitely recommend this facility.

Larry C.  |  Overall Experience 
Rating:
5.0

Jason and his entire staff are incredibly helpful and kind. They are always willing to answer questions and made the entire process of moving in and moving out very simple.

Debbie H.  |  Overall Experience 
Rating:
5.0

It was very easy to access and had no issues

Katherine M.  |  Overall Experience 
Rating:
2.0

The staff never answered the phone. I only spoke to customer service and I had an issue that customer service could not help me with.

lila p.  |  Overall Experience 
Rating:
5.0

Very clean friendly people very helpfull

marc m.  |  Overall Experience 
Rating:
5.0

great place

kelly l.  |  Overall Experience 
Rating:
5.0

Upon relocating to Nebraska and having to get a storage for my belongings they were extremely helpful. And they made things so much easier than I would have imagined. I would like to say Thank You!!!

Richard A.  |  Overall Experience 
Rating:
5.0

Easy to work with.

jenniffer a.  |  Overall Experience 
Rating:
4.0

I would have given 5 stars, but there is one young lady that I spoke with over the phone that has a major attitude problem. Everything else and all staff were great and helpful.

Shannon C.  |  Overall Experience 
Rating:
5.0

Very helpful Team! This facility Management provided replacement vehicle when the U-Haul Corporate Management did not respond! Again...thank you. From Denali & Sikora.

Mark S.  |  Overall Experience 
Rating:
5.0

Thank you for supplying me with a clean dry area to store my items. I know where to go if I need storedge in the future.

SHERRY G.  |  Overall Experience 
Rating:
1.0

The amount of things that went wrong with the initial customer service was frustrating, not professional and I'll was over promise and Uhaul under delivered. This was the worse experience ever.

aravia p.  |  Overall Experience 
No reviews have been submitted for this location.

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