Excellent service.
CHARLOTTE WCustomer Reviews for U-Haul Moving & Storage of 48 & Vine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a repeat experience for me having enjoyed the service when I used it the first time. I’m pleased with the service offerings as currently available..
MICHAEL MFast , efficient service.
THOMAS CWas provided a truck without a full tank. I brought this to their attention when returned and was told I'd be reimbursed for the additional fuel as I refilled the tank out of adherence to their policies. Sadly, the manager didn't follow through with their staffs confirmation that they would refund me for the additional fuel and was actually charged for fuel, then refunded the same amount after reviewing my bill. No idea what that's about and not interested in wasting time sorting it out. End of the day, not a huge out of pocket cost. Just unfortunate that they didn't do the right thing.
JASON DEl representante que me entendió muy atento y agradable
DAYLEN HService at the pick up and drop off point was great. Our issue was with the vehicle. It was the smallest truck you could get, at 10 foot, but it did not have a ramp. We had to lift 2 couches and a table up 50" on our own. No matter what size the truck is, it should have a ramp for easier loading.
BRIAN CIt is disgusting that you think you can illegally auction off people's personal belongings without giving them ANY notice. That is ILLEGAL and you will have a lawsuit coming. My kids have sentimental items in there and no one even gave me a single phone call, letter, or email, NOTHING. You owe me thousands of dollars to replace all of my items and my kids' items that you carelessly STOLE from us. You will get what you deserve after treating me this way. I will never rent from you ever again.
Sara T | Overall ExperienceGreat help and the unit although older worked well.
JESSE SThe employees were nice. But someone on the back end mishandled my reservation, and so when I walked in I found out that I ended up having to spend 200 extra dollars and drive the truck back when I wanted a one way (and had it reserved). Not a great way to keep customers.
NATHAN RPretty tight location. Hard to get in and out but it’s a small lot and a busy intersection.
AARON RNothing!!!
BEVERLY RNot the best communication from employees. Disorganized and systems for both phones and computers seem to not work well. Everyone seems like it’s their first day on the job. Anthony the manager was helpful though.
christy bThey had wrong date for when Uhaul was needed, did not have dolly nor packing blankets in truck and put unauthorized hold on my card after returning it and saying everything was good to go… not happy at all.
LUCAS VThey were great and took care of the customer and not cooperate
JOSEPH RJust keep doing what you're doing. The best location that I've come across so far. This store and the Grand Island location are both top tier.
THOMAS BFue muy atento me me enseñó los diferentes tipos de almacenamiento y así elegí el que se me ajustaba a mi necesidad
manual R | First ImpressionsNothing to do! The location works! The manager will set up our rental and was very knowledgeable, polite, quick, efficient and friendly!
JAMES AThe trailer was a little banged up but completely functional and completely useful for our purposes. There was a very small amount of sand/gravel and wood debris in the trailer when we picked it up but nothing significant. Since we were using it to haul tree limbs, it was of no consequence. Needless to say, we not only swept it out but blew it out with a high velocity blower before returning it. I recommend this practice be done by dealership staff before the next renter in situations such as mine.
MICHAEL Kinexperienced young staff not familiar with the computer system
RON RI wad bounced to diffrent location because the uhaul said it was there and wasn't till Monday, waited an hour and a half to start trying to rent a uhaul, was told my provisional I'd was insufficient then had to go out side and do an app check in which lo and behold my ID worked just fine, then after all of that the check in bar would not scan ok the building, if yall wernt the only moving van company around you would not exist due to your shit customer service and shitter vans
Demetrius HThe staff was friendly and helpful.
KENT BPicked up the trailer with no problems. We then drove 1700 miles to San Diego with no issues.
BRIAN MThis was suppose to be available for mobile pickup. It wasn’t!! Reached out to gM and regional manager got nothing. We rent probably 20k$ a year ourself from you plus refer upwards of 50k$ to uhaul. It’s not a good look. Especially considering you guarantee rental terms and we heard nothing.
CORY BThe trailer we rented did the job well. The crew on both sides of our venture were great. Thanks!
JENNIFER MWere you able to return it in one day and I rented it till Sunday I thought there might be accredited of some sort, but I guess there wasn’t. Thankful for the trailer and the great customer service
VICKY BWe had a 6 x 12 flatbed trailer, we went to put our stuff in it and it was full of car grease all over the floor, with small parts in the grooves, about 15 bolts, plastic parts, etc. From a quick glance you wouldn't probably see them so I am not surprised they were overlooked. The grease was hard to work with because we had a unit that was 375lbs to move and there was not traction with the grease. There is a young man who works at this location, very VERY professional, polite and happy to do whatever it takes to get you going. I didn't get his name but he deserves a healthy raise for doing a fantastic job. All staff there have been very professional and helpful, he just goes a bit higher. We rent from there frequently so we interact frequently.
SCOTT EExcellent! I showed up to pick up my truck to move my one bedroom apartment and realized I'd booked a truck that was going to be a little smaller than I needed. The guy working (I am so sorry, in the moving craziness I've forgotten his name) was super-nice and instantly set me up with a larger truck. It was exactly the amount of space I needed. Everything was clean and in working order and the truck drove pretty smoothly. Thank you so much!
COURTNEY NI was in a rush to get my kids from Taekwondo and my app was not working properly and these guys took care of everything. I will also mention the truck drove great, kept a straight line effortlessly.
PAUL VNone, Anthony and crew did a great job!! At a reasonable price!!
DAVID PTrailer wheels bearing were worn out and not maintained properly. Wheels shouldnt have play in it.
Sagar PNeeds another safety chain
Bob OIf there is a nail in a tire after picking up and you go to another uhaul fix or replace it with idle equipment that is just sitting there doing nothing especially when there are 4 other units! I now hate uhaul and will not recommend it to anyone ever again!
BILLY GNew Manager has been a true asset to the company. Gomez, just gets things done in a professional and timely matter. Always look forward to working with the staff as they put the customer first. Units are clean, gate access beneficial to security, and locks with new unit rental and no deposit is a great savings. This location has been my go to for over 20+ years.
Samuel H | Overall ExperienceBest of the best and definitely better than the rest! This location just gets it right and does a great job of ensuring that you get a clean and competitively priced storage. No deposit helps too as the fee can be applied to your rental truck saved me some serious cash. The staff and management consistently provides an A+ experience each and every time. My Thanks and hat's off to this location!
sam H | Overall ExperienceNothing, the staff was very helpful.
JOHN THad an issue arise where I rented a unit and ended up needing a bigger one and the staff was very helpful and courteous with switching me out easily and quickly.
Dawn H | First ImpressionsTrailer was VERY dirty inside- like mud had been all over the floor.
MADELINE LThe inside of the truck could of used a wipe down and a vacuum. The prices are high but when you need to move something fast and a hurry you guys are convenient
ANGELA CThey worked with my needs. Only issue is that I didn't receive moving pads and etc. The said they would credit my card but I have yet to see it
LARRY JI ordered a dolly and it was not in the truck. The truck was dirty inside and out. Will be using a different location next time. If we choose to use this company again.
STEVE PWell knowledgeable and prepare services and advisor. Highly recommend.
ALEXIS OThe employees working at this store are amazing and professional. Thank you so much. Keep it up!!!!
David W | Overall ExperienceGreat service.
Russell BThe outside of the truck was filthy. The windshield was so bad. I had to stop at a gas station and clean it.
Gregory BPrice is kind of steep
LEE Z | First ImpressionsDont charge them for extra days they didnt even have that equipment and check everyday for the equipment thats a small lot wouldnt take long do your job dont be lazy then try to rip people off over charging them
ARMANDO RI would suggest more employees there on Saturday.
DAVID SGreat customer care
STEVEN FExplain that the rate isn't the only charge you don't understand that mileage is added in until you're there to pick up the truck
JUSTIN BThe U-Haul I used needed a bit of TLC - the driver's side visor was unattached on one side, and the engine really roared before switching from 3rd to 4th gear. But it did the job needed with no major issues. Drop off was a little slow, but it seemed there was one person trying to serve multiple people. Reservation and pickup was flawless - truck was ready and running.
BRENDA RThe front desk guy who helped me did an excellent job.
KENDELL KThe pickup of the equipment was flawless. The original trailer assigned had a hitch problem, and the tech switched trailers on the rental. He was uncomfortable with the hitch on the first trailer, and admitted that he would have to repair it later.
GARY BPlease remove King from my name as I’m divorced now and it is just Dianna Heier. I have been very pleased with the service, price and communication so far.
Dianna H | First ImpressionsJacob is the best employee at any u haul I’ve ever been to in my life
KADIN R | First ImpressionsThank you for your help and I had a wonderful experience it was easy and simple to reserve one the process of picking up was easy and dropping off I appreciate your help and consideration
JILLIAN MAwesome customer service very helpful
Valencia M | First ImpressionsGreat team at this location always patient and professional. The team really goes above and beyond to make sure your rental experience is A+.
Samuel H | Overall ExperienceGot a 20ft Uhaul, spring had an issue, back wouldn't open or close, called for repairman, estimated 90 min wait, with 15 min repair, waited 90 mins for arrival, and 2 more hours for the repair. Had all my stuff in Uhaul and it was very late so I had to spend my money for another day just because the equipment malfunctioned. And returned it to pay over $300 for the time I had it even though I made it clear I only kept it longer cuz the repair that needed to be done. Good location, have gotten many Uhauls here before, no problem. This time, it was very annoying.
ELYSHA BThe staff was great to work with, except we all forgot about the packing blankets, but they credited my card.
RICHARD AWhen I booked it online I reserved a 26' truck and when I got there in the morning is was boxed in and unavailable. There was a 20' truck unblocked and able to be accessed so I switched to that one. It was not perfectly cleaned, but it was adequate, possibly because it was not the one planned to be rented. I talked to a person at drop off who said it would be best to book through them directly because they told me when we book online the online service doesn't actually tell them about the booking which was the reason mine was boxed in. The people at the location were awesome and easy to deal with, but I recommend looking at the system to figure out better communication between online booking and the UHaul locations. I booked it Saturday morning and they said they had no information on the booking from the online site which is why it was blocked in. They also had no idea that we had switched to the other truck in the process. I can only imagine the headaches this creates for employees at locations if we choose to book online.
Derek JThe lighting was a little subpar after the sun went down but that wasn’t a huge issue. All in all, 9 out of 10 experience and would definitely recommend this place.
James L | Overall ExperienceAll around great experience! The staff was excellent!
JOHNNY B | Overall ExperienceThis was the second time I have used this service from the same location.. In both instances I have received prompt, courteous and professional attention. Keep up the good work!
Michael MThe guys got me in a truck in about 10 minutes on a Sunday. Very quick and polite service.
MATTHEW DI had an outstanding experience at this storage facility! The staff is exceptional—always friendly, professional, and ready to help with any questions or needs. The facility itself is spotless and well-maintained, creating a clean and organized environment. Customer service is top-notch, with prompt and timely responses every time I reached out. It's clear they prioritize their customers and provide a seamless, hassle-free experience. Highly recommend!
Samuel H | First ImpressionsDear Breanna and the amazing team at the 740 N 48th ST, Lincoln, NE location. I just wanted to take a moment to express my heartfelt thanks for all the outstanding service you've provided during my time here. Your dedication, professionalism, and attention to detail have truly made all the difference. Breanna, congratulations on your new career! While we’ll certainly miss your exceptional leadership and service, I have no doubt you’ll continue to do amazing things. Wishing you all the best in this exciting new chapter! Thank you again to everyone for making this such a positive experience. We will all miss you! Warm regards, S.C. Harrington
SAMUEL H | Overall ExperienceThank you for the outstanding service and excellent staff. The overall customer experience was exceptional, and I truly appreciate all your efforts!
Samuel H | Overall ExperienceI can’t say enough good things about the staff here—absolutely exceptional doesn’t even begin to cover it! Every interaction feels like you’re their number one priority. From the moment you walk in, they make you feel like family, and it’s clear they’re not just doing a job—they’re passionate about providing a top-notch customer experience. They go above and beyond in every way possible: offering thoughtful suggestions, addressing every question with care, and making sure that every little detail is perfect. It’s like they’ve mastered the art of customer service—always positive, friendly, and ready to solve any issue before it even becomes one. I leave every visit feeling not just satisfied, but genuinely impressed by how they’ve made my experience feel personal and extraordinary. If you're looking for a place where service isn’t just a task, but a dedication, look no further!
SAMUEL H | First ImpressionsToo expensive & late fees are ridiculous. Easy to lose your property due to be auctioned off. They too eager to lock you out of your unit.
Melissa A | Overall ExperienceI appreciated the knowledge of the staff and they were able to switch credit cards when I used the wrong one in error. Everyone was nice and helpful.
Lisa W | First ImpressionsVery nice and helpful GM (Breanna Falk).
Wesley B | First ImpressionsJust wanted to take a moment to say how impressed I am with the staff and management at your storage facility located at 740 N 48th Street, Lincoln, NE. Everyone is friendly, professional, and always goes above and beyond to ensure a smooth experience. Truly top-notch service!
SAMUEL H | Overall ExperienceThe best of the best! The 740 N 48th Street U-Haul location keeps getting better and better. I just wanted to take a moment to share how much I've appreciated your service over the last 20+ years. From the excellent customer service to the clean, well-maintained units, you've always gone above and beyond to make sure my belongings are secure and easily accessible. The staff has always been friendly and helpful, and I’ve never had any issues during my entire time with you. It’s been a pleasure to store my items here, and I’ll continue recommending you to friends and family. Thank you for all these years of great service!
Samuel H | Overall ExperienceIt was very easy for me to rent a storage unit and truck.
jacqueline f | First ImpressionsThis locations staff and management provide exceptional availability and VIP class customer service. Their consistent in timely check-in and check-out, knowledgeable staff, great availability, and always going the extra mile to get things done right. I have made it my go to location as they are simply the best of the best!
SAMUEL H | First ImpressionsKeep be ur best
Tina L | First ImpressionsWith raising rents every single year, it just got to the point where it was no longer feasible unfortunately. Long term tenants such as I was should be taken into consideration with rent increases each year. I would've stayed if rents had not continually been raised.
Angie Z | Overall ExperienceException Service & Customer Experience
Samuel H | First ImpressionsThank you so much for your support and understanding. The years that I had the storage unit pleasant. The whole crew from the start to the end was awesome. You guys rock 🤗
JoDell G | Overall ExperienceThe management and staff at this location are simply the best of the best and excel at providing a great customer experience. As a long term customer a this location and over 30 years renting from U-Haul from many different locations, this locations management and staff has consistently performed above and beyond 5 Stars. They consistently provide clean rentals, a great customer experience, willing to do the little extras that make a big difference between being good and and being exceptional. i can't say thanks enough for all of the hard work and outstanding customer service they have consistently provided over the years.
Samuel H | Overall ExperienceAs a long term patron at this location I have received nothing less that exceptional customer service. The units and facility are clean and competitively priced with prompt check-ins and check-outs. 5 Stars +
Samuel H | Overall ExperienceThis U-Haul storage was great they went over and beyond accommodating me in my experience,so if you are looking for storage in Lincoln Nebraska this is your go to.Thank You !
TRACY E | Overall ExperienceClean units, friendly staff
jeff c | Overall ExperienceThe management and team at this location consistently bring their best to the customer experience. The handle storage, truck and trailer rentals, as well as propane service in timely and professional manner. My transactions were completed in a timely manner and at all times the service was outstanding. Looking forward to many more years of patronizing this location. Great experience once again.
Samuel H | First ImpressionsOnce again the team at 740 N 48th street locations provided prompt, courteous, and professional service. An AAA+ rating for getting it done right the first time and meeting the customers needs when having to make adjustments for unforeseen events. Units were clean and well kept, great central location, and a great value with no deposits and affordable rates. I can't say thanks enough for making the storage rental process and pleasant experience.
Samuel H | Overall ExperienceI would like to personally thank the manager Ms Falk and her exceptional team for consistently providing outstanding customer service. The continue to go above and beyond in meeting the needs of their customers and clients. The team handles your transactions promptly and with the utmost professionalism. If you are a regular customer they address you by name and ensure that your customer experience is of the highest quality. I cannot express my gratitude enough for the team getting it right the first time and ensuring that the storage units and storage area is clean and well kept. I rate the 740 N 48th Street location 10 stars on a 5 star scale. In my humble opinion the manager and team at this location are hard working, professional, and simply Awesome!
Samuel H | First ImpressionsI've been using U-Haul at 740 N 48th St location for years now and can't praise them enough for their exceptional customer service and top-quality storage units. Their customer service is outstanding. The staff members are friendly, knowledgeable, and always willing to assist. They made the rental process effortless and were proactive in addressing any concerns. The storage units are consistently above average. Mine is clean, well-maintained, and conveniently accessible. The facility itself is modern, secure, and well-lit, offering peace of mind for storing my belongings. I rate manager and her team 5 Stars Plus simply the very best!
Samuel H | Overall ExperienceNo working restrooms for customers.
Michael S | Overall ExperienceWe were waiting for free rent we didn't qualify f few
Lisa B | Online Move InStore manager and her team always friendly and helpful. Enjoyed all their support
Charles G | Overall ExperienceWe have used this facility for all our moves and needs. On-site team always helpful and professional
Charles G | First ImpressionsThe lady who is the GM was incredible I had a house fire and lost a lot of my belongings. She made me feel heard. She was also very kind and made me feel comfortable. I really appreciated her kindness at that moment
KATRINA S | Overall ExperienceStaff members have been very kind
brandon s | First ImpressionsThe staff and manager at the 740 N. 48th Street, Lincoln, NE location has consistently provided excellent service during each visit. This locations staff and manager are AAA+, knowledgeable, helpful, and assisted in and prompt and friendly manner when selecting the perfect storage unit. They have never failed to provide an outstanding customer experience. I highly recommend this location to anyone in need of storage solutions. :)
mandy r | First ImpressionsYour location has phenomenal customer service and we’re very helpful and sweet. I appreciate it the process was smooth. Thank you. 😊
andre h | Overall ExperienceSuper expensive and tons of mice
Lesley Z | Overall ExperienceOver 30+ years as a U-Haul customer and this location and team are the best of the best. The truly reflect U-Haul's goal of great customer service and moving equipment at a fair and reasonable price. One could not ask for a better customer experience and their commitment to such is unmatched. They make moving a little less stressful and always offer a helpful and and welcoming smile when you arrive.
Samuel H | Overall ExperienceYour staff were helpful.
Larry R | First ImpressionsOne could not ask for better customer service and professionalism from a location. This location's staff and management are A+ in providing expedient, courteous, and quality service and support when you store or lease a trucks and trailers. Always has been my absolute favorite go to location for moving supplies and rentals. They never let you down.
Samuel H | First ImpressionsThe boys that you employ on N. 48th and vine street in Lincoln Nebraska are all very kind, helpful and knowledgeable. Thank them for me, Shelli Stoeckinger .
Shelly S | Overall ExperienceThank you so much.
Cheree W | Overall ExperienceWas told I could pick the location to return rental. Then got emails and phone calls telling me I had to return it way across town. Was in northeast area and I was told it needed to be returned to south lincoln. called the 800 number because the office was closed and they said turn it in to the location closest to you. then got another call saying no a customer in South Lincoln was expecting the truck I rented there so they could rent it. I was told that I had until Tuesday to return the truck but was hounded to return it on monday. Causing stress had job interview on monday and was not happy about all the drama and stress
Lawrence W | First ImpressionsNo problems at all,staff was very friendly
michael c | Overall ExperiencePoor experience cause I told them I was moving out, turned in my key fob and they charged me $500 saying I was 2 months behind. Then sent a letter saying they were auctioning my unit which is fine since I left it empty and clean.
cliff k | Overall ExperienceAm very grateful there is a company like yours. R. Weddell
Rose W | Overall ExperienceAnyone I ever delt with there was always very nice and helpful.
Jerry D | Overall ExperienceAnthony at location 48th and Holdrege in lincoln,ne was so amazing and so helpful.
melissa I | Overall ExperienceThe Uhaul trucks are the only "negative " issue i can think of. (Which wasnt an issue just kind of in the way)
Nickolas E | Online Move InThe Guy’s that helped me were Great! Appreciate them!
Dawn B | First ImpressionsGreat experience as always. Thank you for all your help
Keith A | Overall ExperienceMain reason I would not recommend this to anyone is the price. There were some other minor issues but they were as much my fault as theirs.
David H | Overall ExperienceBreana, Israel and Xavier, thank you. You guys rock!
Keith A | First ImpressionsGreat experience and attentive staff with prompt and courteous service.
Samuel H | Overall ExperienceJacob is wonderful!
Amy R | Overall ExperienceFrom start to finish, reserving a truck in SD to the storage facility in Lincoln Ne, I was totally pleased and would highly recommend Uhaul for all your hauling and storage needs, and would use again if the need arises. A++ Thank You!
Christine W | Overall ExperienceGreat Staff & Location!
Samuel H | Overall ExperienceGood experience and great location.
Samuel H | First ImpressionsOverall great location, great staff, and good value. I dropped my rating due to the unfortunate change from 24-hour access to 6a-10p at my current location. Although I respect a facilities management to make changes to policies and services, a 30-60 day advanced posted notice in-store would assist current and prospective clients make reasonable adjustments. I respectfully request that a posted notice of "Not a 24-Hour Access Facility be publicly displayed.
Samuel H | First ImpressionsOutstanding customer service, helpful, and friendly!!!!
Juli H | Overall ExperienceI would like to thank the GM Ms. Breanna and staff for the outstanding customer service and providing a clean, secure, and a value priced place to store my personal property and that of my families. Keep up the great work as we all know you will, because you're AWESOME! :)
Samuel H | Overall ExperienceThe staff was excellent and move-in was a breeze.
Louis F | First ImpressionsThe space between storage units has trucks and trailers in the way making it almost impossible to move around freely without having to back up and pull forward etc...
Jennifer L | First ImpressionsMice got in and ruined a couple of my things. Everything else was fine
Chase O | Overall ExperienceThis location has provided years of outstanding service to its customers. Friendly and prompt customer service with clean vehicles and storage units. Can't say thanks enough for all they do for their customers.
Samuel H | First ImpressionsMice got into the unit. I only had it for 10 months but there was poop on everything and some blankets got chewed on.
Emily S | Overall ExperienceSimply outstanding service and location. Great team and the GM has made sure that customers satisfaction is always priority #1. Can't say thanks enough for best service in the area.
Samuel H | Overall ExperienceReason why I feel uhaul needs to put more care in people stuffs I found lot rat poop in my boxes some damage s it I end trow it
Daysi S | Overall ExperienceIve been in this place for a while now and was trying to get ny belongs in june and had paid it up and i was told i still owe money after review that they were billing me to months at a time and they still haven't look into it after calling corp and no one has got back to me yet
LaDonna B | Overall ExperienceThe staff was very helpful. We unloaded into a storage unit on a Sunday and cleaned out unit on a Sunday 3 months later. There were always staff available to help with gate, questions and truck return. Also, our original contract was to drop off truck at different U-Haul location in Lincoln and I asked if we could leave truck at U-Haul storage rental location and they said "yes, no problem".
STEVE K | Overall ExperienceStaff was friendly and helpful, a very nice experience as the staff worked with me to fix any issues that I had. Nice experience and peace of mind while I needed to store my items from my recent move.
Richard H | Overall Experiencekinda spendy but nice
MICHAEL O | Overall ExperienceOutstanding customer service, quality, and value. When you work with the best you life and job are much easier. Top notch in every way and if you want a great customer experience then this location will exceed your expectations in every way.
Samuel H | First ImpressionsMy storage unit was paid up for the month and you guys put your own lock on it locked me out. Also a lot of my property was destroyed due to the infestation of mice in your storage units.
Angela M | Overall ExperienceToo many mouse droppings in every box we had in there,please start putting mouse bait down....or more bait to kill mice thank you....
Dale S | Overall ExperienceGreat location and great management and staff. Overall a positive experience and only a few times doors may bind or not stay open. Overall clean and well maintained location with competitive pricing structure. Central location adds to its appeal and can't bet the great service this team provides to its customers consistently. By far the one of if not the best location in Lincoln.
Samuel H | Overall ExperienceI would rank this location one the best in Nebraska for customer service and customer care. They work hard to provide the best service possible to their customers. This location is prompt to address any needs or concerns, and they work hard to turn around a not so good experience into a great experience. Units are clean and prices are competitive. A big shout out to the management and staff at this location. Great Job!
Samuel H | Overall ExperienceThis location does a good job at promptly making units available and great staff!
Samuel H | Overall ExperienceThis location takes an extra effort to assist and promptly server their customers. Trucks are clean and the staff does an exceptional job in insuring a quality customer experience. Simply the best!
Samuel H | First ImpressionsFriendly helpful staff and well maintained facility
Patrick B | Overall ExperienceGreat people that gave us amazing service! Would definitely recommend.
Michael P | Overall ExperienceEverything was smooth and well organized. I love it. Would recommend to everyone who in needs of the service. U-HAUL is the best I’ve ever experienced. The staffs are very nice and very helpful.from the beginning to the end .
Hoang D | First ImpressionsSometimes we as customers don't always get it right or provide the right information. The staff and management at this location have been exceptional and continue to work in a professional and courteous manner when the customer has to modify their rental request. The have been most patient with multiple changes needed and I can't say thanks enough. Simply outstanding service and value.
Samuel H | Overall ExperienceIf your looking for prompt and courteous service and a good value this is the location you want to work with. The staff goes out of their way to make your visit timely and friendly.
Samuel H | Overall ExperienceIf you need great service and great location you found it. Always have had friendly and professional experience from the staff and management at this location. Keep up the great work!
Samuel H | Overall ExperienceGreat location and staff as well as prompt and courteous service.
Samuel H | Overall ExperienceAll my belongings were infested with mice because the facility is a filthy dump. Thanks for grossing me out Uhaul.
Monica K | Overall Experiencecheck in and check out of truck was very smooth. Thanks!
STEVE K | First ImpressionsAlthough my storage unit leaked from the ceiling and insulation was falling apart and the gate was always broken and there was trash everywhere, the manager Brenna was amazing and she deserves a raise. She runs circles around the men who work under her and she is the only one I wanted to communicate with. When the gate was broken I went inside to ask one of the guys to open it for me, and he said, “Sure it will give me something to do.” How about go clean up the trash all over the property everywhere? Seriously Breanna was a blessing.
jennifer s | Overall ExperienceFriendly efficient staff and clean facility.
Patrick B | First ImpressionsRats all over the place. Overheard door was not working.
karen j | Overall ExperienceThe truck had defects that were not charged against me. Breanna Extra time to move out, on their Grace & Patience. Closer on Friday 10 June {unknown} The remaining staff are also congenial to the customers, Thank You everyone, nice job Breanna wrangling the troops, keep up the good work. Darrell Pavey
Darrell P | Overall ExperienceStorage had mice !! Rat droppings made nest in our clothes !! Would never recommend uhaul storage!! U haul truck on point !! Very good service!!
ANNTONI M | Overall ExperienceThere was never an account I was able to access in my name even though they confirmed that they created one, there were rats and feces everywhere in our storage unit and we had to throw half of our stuff out. When I told this to them they could care less and showed no emotion. And when I told them our drop off location for our rented trailer, they wrote down a completely different address in a different town. They were not helpful or friendly. It was so obvious that they were high every time I came into the store. I Strongly recommend drug testing and a considerable amount of employee training, or just get a completely new set of employees all together.
Panos E | Overall ExperienceI usually have to wait a long time to be helped. Not enough staff. Getting someone to answer the phone is even harder. I have seen staff answer the phone and then put it on hold for very long times. They are helpful when they get to you. Very expensive. I would not use you again in the future.
jane r | Overall ExperienceFriendly competent staff. The staff was eager to help me, and very knowledgeable. The whole experience was a good experience.
susan t | First ImpressionsStaff are great and efficient in getting your rental logged in and out in a timely manner. Units are clean and good value for the money as well as good selection from small to large. I have used this location consistently and have never been disappointed. Keep up the great service. :)
Samuel H | Overall ExperienceConsistent in providing excellent value for the dollar. Customer service above average if not excellent. Prompt and accurate in how the staff handle setting your rentals and it's always a pleasure to work with staff at this location
Samuel H | First ImpressionsGreat customer service.
Samuel H | First ImpressionsOutstanding staff with quality customer service.
Samuel H | Overall ExperienceHomeless people in several units, the gate was up alot, the walk door was broke allowing access. Lots of broken glass in the lanes between units.
Melissa H | Overall ExperienceThis location, 48th and Vine, has always accommodated my storage needs. They always make it right. Thank you 😊
Keith A | First Impressionsvery professional very helpful
Donn P | First ImpressionsVery helpful on rates and adjusting to my need
ANNETE B | First ImpressionsThe truck was clean and drove well. Staff were very patient and explained the process very well. 1 month free storage with truck rental was a great deal. I was greeted by staff upon truck return, I just had to get In my car and leave.
Kathleen G | First ImpressionsFacility is what it is advertised and employees and managers were always helpful and friendly.
jim s | Overall ExperienceSimply the best.
Samuel H | First ImpressionsEveryone was helpful and friendly. Plan on using in the future!
Maria S | First ImpressionsManagement, staff and facility were great. I’ve had no issues and would gladly recommended to others. Thank you.
Keith A | Overall Experiencethe lady that helped me was great at her job
MICHAEL O | First ImpressionsThe staff was super helpful and accommodating. This was truly appreciated after a big move and hours of driving.
Brandi I | First ImpressionsStaff was very helpful, answered all my questions and was a great help.
Jerry D | First ImpressionsI was very pleased and satisfied with the level of service, communication, friendly staff, and ease throughout the entire process. I will definitely recommend and would use Uhaul again. Thank You!
Christine W | First ImpressionsConsistent A+ Service and Facility
Samuel H | Overall ExperienceCustomer service was excellent. Helpful and courteous and friendly. I highly recommend them.
Edwin D | Overall ExperienceThe first facility that I picked the truck up in Chicago Illinois I just dropped the truck off and the keys and the gentleman just ran out for a few seconds okay when I got the truck dolly that I request and we had the few of the truck
audrey o | First ImpressionsBriana (Store Manager) and staff got out of their way to accommodate and help make my move efficient and orderly. Thank you, Keith.
Keith A | First ImpressionsWe always come back to 48th & Vine cause we are pleased with everything at this facility!Well Done 👍 Thanks for the service UHaul!!
Christine A | Overall ExperienceOutstanding customer service and staff. Cost effective option and good value for the money.
Samuel H | Overall ExperienceVery helpful associates.
raymond b | First ImpressionsThe store staff was helpful and flexible. I will definitely consider for my next move. Thank you.
Keith A | First ImpressionsGreat value and exceptional customer service.
Samuel H | First ImpressionsUnit contained some junk and a lot of dirt.
Justin N | Overall ExperienceThese people have dealt with several moving & storage needs for me & my family. They are friendly & professional. I think they genuinely care about their customers & their needs. Not just doing a job. I would recommend them to anyone.
Audrey C | First ImpressionsAlways outstanding customer service.
Samuel H | Overall ExperienceWas told I was supposed to get a free month since I rented a u-haul moving van also. But did not get it nor have I received any information regarding it. Was told by the associate behind the counter when I picked up my rental van.
Billie J | Online Move InAlthough the facility was clean and the storage unit availability was there for us to use, the staff was the epitome of poor customer service. They had no respect for people, but only cared about the business at hand. They treated us as products rather than people which was rather inhuman and demoralizing.
matthew c | First ImpressionsAlways like renting from you!
Mara F | Online Move InGreat customer service!
Lori m | First ImpressionsYou got the truck already. You tired and still have to unload and return the truck. 1st month might be free. Don't be dumb.! Get the unit! Your welcome Thanks uhaul
Eric H | First ImpressionsIt's good overall!
Somsri c | Overall ExperienceThe only issue I didn’t like was that I couldn’t call and talk to someone local. When I called a local number, it directed me to the call center and I was on hold for a long time. Overall though it was a pleasant experience and the staff at 48th and Vine were great to work with!
Linda S | First ImpressionsThe manager Jason is great. Overall great service.
ernesto a | Overall ExperienceIt really easy to get help and very friendly
Ellen M | First ImpressionsOnly providing good ratings as I don’t want to impact anyone’s performance rating. The U-Haul truck wasn’t available, yet many were sitting in the same spot before I left and returned. The unit wasn’t cleaned out, needed to swipe and clean out before putting my product into the storage unit. No one in the location was wearing a mask, yet the city still hasn’t adjusted the mask mandate. How does a customer feel when we don’t know the status of everyone working at the location? No one offered an apology for the unit not being available and seemed to blame me for the issue of having two rental units reserved.
Gilbert P | First ImpressionsThe staff were particularly easy to work with and made sure I knew how to get to my storage unit, etc. The unit itself was clean. Very satisfied with my experience.
Alwyn K | First ImpressionsHelpfully staff, quick in and out service.
JON L | First ImpressionsGreat employees very helpfull
dennis c | First ImpressionsAiden was wonderful! He made the whole stressful process of moving so much easier. He was so polite and helpful. He took the time to answer my questions. He went above and beyond for which I truly appreciate him!!!
Jennifer B | First ImpressionsGreat value and great staff.
harrington a | First ImpressionsVery nice and helpful.... Made sure I wouldn't have any problems.
Jami S | First ImpressionsAppreciate the free 1 month storage. Staff was very friendly and cooperative. Great service
David W | Overall ExperienceGood place to get especially when it is last minute moving solutions .... thanks!
Sade T | First ImpressionsNo negatives. My items were always secured. Thanks!
Carrie G | Overall ExperienceHelpful staff and great location.
harrington a | First ImpressionsAlways exceptional customer service.
harrington a | Overall ExperienceExcellent customer service!!!!!
Dyann B | Overall ExperienceLove the workers ☺️ very friendly n happy. We will always if needed use this facility. Thank you U-Haul
Lakota G | Overall ExperienceThank you Jason!
dana s | Overall ExperienceLove my experience n the staff is wonderful n helpful. Always smiling keep up the good work
Lakota G | First ImpressionsGreat experience. Would use again.
Leanna M | Overall ExperienceThank you for the storage you offered me during my move it really helped me BIG!
Jasun V | Overall ExperienceThey staff were very helpful and entertaining (lol) excellent crew. I've always use U-Haul. Thank you for your help and service.
JoDell G | First ImpressionsPremier location and staff. Consistently meets the customers request with professional, prompt, and courteous attitudes and service.
Samuel H | Overall ExperienceOutstanding customer service and staff are always professional. Simply the Best!
harrington a | Overall ExperienceYou guys stoleeverythaing I had and threwit away saying because the door was with out a lock thin charged me with it and I couldent afford the bill you confinckated every thaing I own my son had left a pile while cleaningand thay told him we were evicted from there gave like a week was a lie thin he was going threw it went and sat in his truck saw a guy walk by went to the storage door had a lock on it he went up and told office that that guy locked him out and thay said he was a big guy I would have to talk to him and I went back to the unit the next day and I saw my stuff sitting out side the trash thin I went to the unit it was completely empty I got a few important thaing and won't in side and thay told me it was abanded because it didn't have a lock on it and I said I explained what my son told me that thay locked it and he couldent get it then thay take lock off and steal my stuff thay wanted and throw away the rest we argued where in you rule book says that I have to have a lock on the door or you guys Rob the person I had a few thousand worth of stuff there I would like to see the pictures of the place you did take pictures before locking and thin stealing my stuff and thin kept charging me for unit so I couldent afford it and got my other unit so every thang I own is gone
matthew W | Overall ExperienceGreat help at this location
scott a | First ImpressionsGreat customer service The manager is very understanding I would recommend this facility to anyone.
Rontasha J | Overall ExperienceGreat service at this location. Always professional and expedient.
Samuel H | First ImpressionsVery accommodating and friendly
susan p | Overall ExperienceI completely sweep the unit
Stephen V | Overall ExperienceTruck only cost $38 in total for a local move in 24 hours, and they gave me a storage unit for free for one month.
christine h | Overall ExperienceVery helpful and polite
Corki D | Overall ExperienceThe white kids you have working for you need a spanking. Their 'tudes need a readjustment. The one black dude was more helpful disconnecting my trailer but when he needed help, he couldn't find it.
Tina R | First ImpressionsAppreciated the free month's rent.
Muarci B | Overall ExperienceGreat service thank you
SHELLE P | First ImpressionsSpent a lot on the moving truck....... 48th and vine hooked it up with a free first months rent for the storage!! Can say that was a great break when you're moving from Oregon to Nebraska;)
Toni G | Overall ExperienceThey are very helpful
angie i | Overall ExperienceI thought U-Haul was getting expensive so I moved out.
Hannah A | Overall ExperienceEveryone was so helpful and polite. What a great company, and group of employees. I was stressed and not sure what I was doing and everyone I interacted with was great. Thank you!
Leanna M | First ImpressionsEveryone was always so pleasant and the facility always very secure and clean
lurri s | Overall ExperienceStaff very professional, helpful and friendly
kristie j | Overall ExperienceThere is a problem with the online account management. I tried to update my credit card information. Each time, it appeared to accept the change, then I would get a late payment notice + $15 late fee.
KATHIE H | Overall ExperienceVery helpful, and friendly people to work with.
SUSAN F | Overall ExperienceAfter a long week of trying to get ahold of somebody regarding my storage unit I had had enough. I was angry and frustrated. But in the end I was compensated fairly. They turned it around. Good job th
Bryan B | First ImpressionsThe guys at this store were beyond-words amazing! I cannot say enough about them. Friendly, helpful, courteous and so many other synonyms. They made the whole experience very easy and I would go back.
Christopher M | First ImpressionsEmployees at both locations were great. Friendly and all. They accommodated us with a free day because of a blizzard which was very helpful. All in all. I'd definitely return on my next move.
Bryan B | First ImpressionsThe customer service was incredible. Thank you.
jennifer s | Overall ExperienceI've rented vans at this location for years not to mention my recent storage. I've ALWAYS found the staff, Jason and the entire staff helpful, pleasant and courteous. I can't thank them enough!!
Matt B | Overall ExperienceI would highly recommend this facility. Great people!
TERRI T | Overall ExperienceThank you
Lisa B | Overall ExperienceThey were a little slow but they got it done.
Courtney P | ReservationIf you’re going to offer a customer a credit, then give them the credit. You overbill and are overpriced.
matthew g | Overall ExperienceVery nice and good to me thanku very much I'll be back again.... thanks
jesus d | ReservationCounter staff was always friendly and when my daughter rented a truck for moving they went above and beyond to help her out.
CATHERINE W | Overall ExperienceWe rented a 15' truck from Alabama and drove to Lincoln. Everything about the trip went smooth, from the truck (awesome) to the storage facility. I would recommend U-haul to everyone!
Stephanie P | Overall Experience100% positive experience all the way around -- I would definitely recommend this facility.
Larry C | Overall ExperienceJason and his entire staff are incredibly helpful and kind. They are always willing to answer questions and made the entire process of moving in and moving out very simple.
Debbie H | Overall ExperienceIt was very easy to access and had no issues
Katherine M | Overall ExperienceThe staff never answered the phone. I only spoke to customer service and I had an issue that customer service could not help me with.
lila p | Overall ExperienceVery clean friendly people very helpfull
marc m | Overall Experiencegreat place
kelly l | Overall ExperienceUpon relocating to Nebraska and having to get a storage for my belongings they were extremely helpful. And they made things so much easier than I would have imagined. I would like to say Thank You!!!
Richard A | Overall ExperienceEasy to work with.
jenniffer a | Overall ExperienceI would have given 5 stars, but there is one young lady that I spoke with over the phone that has a major attitude problem. Everything else and all staff were great and helpful.
Shannon C | Overall ExperienceVery helpful Team! This facility Management provided replacement vehicle when the U-Haul Corporate Management did not respond! Again...thank you. From Denali & Sikora.
Mark S | Overall ExperienceThank you for supplying me with a clean dry area to store my items. I know where to go if I need storedge in the future.
SHERRY G | Overall ExperienceThe amount of things that went wrong with the initial customer service was frustrating, not professional and I'll was over promise and Uhaul under delivered. This was the worse experience ever.
aravia p | Overall Experience