Customer Reviews for U-Haul Moving & Storage of 48 & Vine
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of 48 & Vine
Michael L. on
I’m disappointed in uhaul as a company but this location is fine. The people you call to rent just feels like jumping through hoops after hoop where you’re trying to set up nickel and dime the customer. The after hours return is the same way and I’m not sure why it matters that you want us to check in online because you’ll have the truck and can’t rent it again until you look it over in the morning anyway. I was much happier a few years ago when I could just drop off my keys and go rather than mess with an online system that I never got to work. Also why would I download your app when I’ll only use it once every few years. This store seems chill and run how the company used to be but unfortunately you have to deal with the big company when you deal after hours.
dale T. on
Everything was perfect, the customer service was excellent.
mitchell B. on
The whole pick up process for 24 share
Gregg W. on
Fast pickup and checkout. Great service.
Mike W. on
Nothing. Very professional and courteous.
Tim S. on
A cleaner path to the front desk but it is a small building so it may be difficult
Joel H. on
Did do a walk around, didn’t tell me about x decals and told me the wrong height of the vehicle. It was a 15 foot truck and said it was 9 feet tall and in fact it was 11 feet tall.
Denise C. on
people were very helpful and efficient. Everything went perfectly
Patricia E. on
everything was fine. I WOULDN'T PERSONALLY USE THIS LOCATION BECAUSE I RESIDE IN OMAHA
D'nae H. on
Stay at the desk - don’t make people wait and then come find you in the garage. The only reason I’d recommend this location is if the only truck left in town is parked there
Mike T. on
I keep coming back to this location because the staff seem to be well trained and efficient. Thanks!
Deanna H. on
We had an issue where we accidentally locked the key in the truck and we called to find out if they would give us another key or if we had to call a locksmith. The wait time on the phone call was 15 minutes. When you’re in the middle of a move 15 minutes of downtime makes a big difference. I wish there had been a number that we could’ve gotten a hold of somebody right away
SHELLE P. on
Great service thank you
Toni G. on
Spent a lot on the moving truck....... 48th and vine hooked it up with a free first months rent for the storage!! Can say that was a great break when you're moving from Oregon to Nebraska;)
angie i. on
They are very helpful
dara a. on
I thought U-Haul was getting expensive so I moved out.
Leanna M. on
Everyone was so helpful and polite. What a great company, and group of employees. I was stressed and not sure what I was doing and everyone I interacted with was great. Thank you!
lurri s. on
Everyone was always so pleasant and the facility always very secure and clean
kristie j. on
Staff very professional, helpful and friendly
KATHIE H. on
There is a problem with the online account management. I tried to update my credit card information. Each time, it appeared to accept the change, then I would get a late payment notice + $15 late fee.
SUSAN F. on
Very helpful, and friendly people to work with.
Bryan B. on
After a long week of trying to get ahold of somebody regarding my storage unit I had had enough. I was angry and frustrated. But in the end I was compensated fairly. They turned it around. Good job th
Christopher M. on
The guys at this store were beyond-words amazing! I cannot say enough about them. Friendly, helpful, courteous and so many other synonyms. They made the whole experience very easy and I would go back.
Bryan B. on
Employees at both locations were great. Friendly and all. They accommodated us with a free day because of a blizzard which was very helpful. All in all. I'd definitely return on my next move.
jennifer s. on
The customer service was incredible. Thank you.
Matt B. on
I've rented vans at this location for years not to mention my recent storage. I've ALWAYS found the staff, Jason and the entire staff helpful, pleasant and courteous. I can't thank them enough!!
TERRI T. on
I would highly recommend this facility. Great people!
Lisa B. on
Thank you
Courtney P. on
They were a little slow but they got it done.
matthew g. on
If you’re going to offer a customer a credit, then give them the credit. You overbill and are overpriced.
jesus d. on
Very nice and good to me thanku very much I'll be back again.... thanks
CATHERINE W. on
Counter staff was always friendly and when my daughter rented a truck for moving they went above and beyond to help her out.
Stephanie P. on
We rented a 15' truck from Alabama and drove to Lincoln. Everything about the trip went smooth, from the truck (awesome) to the storage facility. I would recommend U-haul to everyone!
Larry C. on
100% positive experience all the way around -- I would definitely recommend this facility.
Debbie H. on
Jason and his entire staff are incredibly helpful and kind. They are always willing to answer questions and made the entire process of moving in and moving out very simple.
Katherine M. on
It was very easy to access and had no issues
lila p. on
The staff never answered the phone. I only spoke to customer service and I had an issue that customer service could not help me with.
marc m. on
Very clean friendly people very helpfull
kelly l. on
great place
Richard A. on
Upon relocating to Nebraska and having to get a storage for my belongings they were extremely helpful. And they made things so much easier than I would have imagined. I would like to say Thank You!!!
jenniffer a. on
Easy to work with.
Shannon C. on
I would have given 5 stars, but there is one young lady that I spoke with over the phone that has a major attitude problem. Everything else and all staff were great and helpful.
Mark S. on
Very helpful Team! This facility Management provided replacement vehicle when the U-Haul Corporate Management did not respond! Again...thank you. From Denali & Sikora.
SHERRY G. on
Thank you for supplying me with a clean dry area to store my items. I know where to go if I need storedge in the future.
aravia p. on
The amount of things that went wrong with the initial customer service was frustrating, not professional and I'll was over promise and Uhaul under delivered. This was the worse experience ever.