Customer Reviews for U-Haul Moving & Storage of 48 & Vine
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of 48 & Vine
duane J. on
the girl left the truck running w/ driver door open but did not turn on the windshield defroster so that wasted time for me. Also she left the dolly standing up inside cargo area- my first turn sent it crashing and then rolling back and forth until I could pull over to stop, get out, get in cargo area to lay the dolly w/ wheels up [as it should have been]. Then it did not crash around.
Tom C. on
Always on top of it...great crew. I rent there 5/6 times a yr. Consistently great.
brenda S. on
None
Patrica R. on
The lady that checked me in was courteous. It would have been to walk around the unit and notice some of the items in the truck.
DONNELL T. on
Every thing went well
Tina R. on
The white kids you have working for you need a spanking. Their 'tudes need a readjustment. The one black dude was more helpful disconnecting my trailer but when he needed help, he couldn't find it.
RANDY W. on
The person at the counter could stand when a customer walks in for the initial greeting. Then sit to do the computer inputs. Overall willing to help. But co.es across as they have some where else to be
Kyle F. on
The customer service wasn't great at this location. The credit card machine was apparently down, the online advance check in didn't work, and the cashier ignored our questions (we had to ask three or more times before he would respond to our questions).
Jennifer L. on
The truck I got was just very old, used more gas than any other uhaul I have ever used, and was really hard to brake (also shook you pretty good when braking). Service at this location was excellent as always, and Im sure they dont always know the condition of the trucks coming in and out same day.
Richard M. on
Everything was excellent.
joni K. on
The only complaint I have is that the ramp was quite dirty when we pulled it out - like mud had been tracked on it by a previous user but not cleaned before we used it. The service was great & the truck met our needs.
Kama R. on
Kylie at the Fargo regional office is the rudest and most uncaring person I have ever had to speak to in customer service!
lance C. on
I drove 15 miles.put three gallons in the tank and still was charged for 3 more gallons.Need better accuracy on tank readings.
Mike M. on
When I initially made a reservation with the 1930 Fletcher Avenue location in Lincoln, I attempted to reserve a 15' or 17' truck, one-way from Lincoln, NE to Grand Island, NE. I was told that the only truck size available was a 20' truck, but the manager for the location, David, told me he would rent it to me for a base price of $153 instead of the normal $230. I was fine with that. When the reservation was sent to me via email, the price had escalated to $173 base and the pickup location had changed to the U-haul location at 740 N. 48th St., Lincoln, NE. The email also showed a mileage allowance of 131 miles, but when I arrived at the pickup location, the agent said the contract showed a mileage allowance of 111 miles. I showed him my email (131 miles) and he was unable to change the contract but simply wrote a note on the paperwork that indicated that the contract was incorrect and should be 131 miles allowed. When I got to the dropoff location, the agent said the miles allowed should be 114 miles and then charged me 2.6 miles overage at $0.40/mile. This was really no big deal as the balance due came out to zero, but the whole thing was frustrating as it looks like U-haul's contract pricing changes based on the whim of the computer or the agent. I have never had a problem with payment at U-haul and wonder what has happened to your billing system to allow this to happen.
michael B. on
Workers were polite got in and out fast but explained things well see not problems when there ??
Bibiana K. on
you guys did great easy moving
Amy H. on
Just picking up a dolly but really quick and very helpful! Thank you!
Kimberly J. on
Staff was friendly. Truck hadn’t been cleaned when we went to pick up, so the guys quickly wiped up the inside. But the air conditioning did not work in the truck which we didn’t realize until down the road with no time to turn around, which made for a very uncomfortable 7 hour drive.
Sherry A. on
We dropped off after hours, everything went good.
Muarci B. on
Appreciated the free month's rent.
SHELLE P. on
Great service thank you
Toni G. on
Spent a lot on the moving truck....... 48th and vine hooked it up with a free first months rent for the storage!! Can say that was a great break when you're moving from Oregon to Nebraska;)
angie i. on
They are very helpful
dara a. on
I thought U-Haul was getting expensive so I moved out.
Leanna M. on
Everyone was so helpful and polite. What a great company, and group of employees. I was stressed and not sure what I was doing and everyone I interacted with was great. Thank you!
lurri s. on
Everyone was always so pleasant and the facility always very secure and clean
kristie j. on
Staff very professional, helpful and friendly
KATHIE H. on
There is a problem with the online account management. I tried to update my credit card information. Each time, it appeared to accept the change, then I would get a late payment notice + $15 late fee.
SUSAN F. on
Very helpful, and friendly people to work with.
Bryan B. on
After a long week of trying to get ahold of somebody regarding my storage unit I had had enough. I was angry and frustrated. But in the end I was compensated fairly. They turned it around. Good job th
Christopher M. on
The guys at this store were beyond-words amazing! I cannot say enough about them. Friendly, helpful, courteous and so many other synonyms. They made the whole experience very easy and I would go back.
Bryan B. on
Employees at both locations were great. Friendly and all. They accommodated us with a free day because of a blizzard which was very helpful. All in all. I'd definitely return on my next move.
jennifer s. on
The customer service was incredible. Thank you.
Matt B. on
I've rented vans at this location for years not to mention my recent storage. I've ALWAYS found the staff, Jason and the entire staff helpful, pleasant and courteous. I can't thank them enough!!
TERRI T. on
I would highly recommend this facility. Great people!
Lisa B. on
Thank you
Courtney P. on
They were a little slow but they got it done.
matthew g. on
If you’re going to offer a customer a credit, then give them the credit. You overbill and are overpriced.
jesus d. on
Very nice and good to me thanku very much I'll be back again.... thanks
CATHERINE W. on
Counter staff was always friendly and when my daughter rented a truck for moving they went above and beyond to help her out.
Stephanie P. on
We rented a 15' truck from Alabama and drove to Lincoln. Everything about the trip went smooth, from the truck (awesome) to the storage facility. I would recommend U-haul to everyone!
Larry C. on
100% positive experience all the way around -- I would definitely recommend this facility.
Debbie H. on
Jason and his entire staff are incredibly helpful and kind. They are always willing to answer questions and made the entire process of moving in and moving out very simple.
Katherine M. on
It was very easy to access and had no issues
lila p. on
The staff never answered the phone. I only spoke to customer service and I had an issue that customer service could not help me with.
marc m. on
Very clean friendly people very helpfull
kelly l. on
great place
Richard A. on
Upon relocating to Nebraska and having to get a storage for my belongings they were extremely helpful. And they made things so much easier than I would have imagined. I would like to say Thank You!!!
jenniffer a. on
Easy to work with.
Shannon C. on
I would have given 5 stars, but there is one young lady that I spoke with over the phone that has a major attitude problem. Everything else and all staff were great and helpful.
Mark S. on
Very helpful Team! This facility Management provided replacement vehicle when the U-Haul Corporate Management did not respond! Again...thank you. From Denali & Sikora.
SHERRY G. on
Thank you for supplying me with a clean dry area to store my items. I know where to go if I need storedge in the future.
aravia p. on
The amount of things that went wrong with the initial customer service was frustrating, not professional and I'll was over promise and Uhaul under delivered. This was the worse experience ever.