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Andee C.Customer Reviews for U-Haul Moving & Storage of 48 & Vine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was clean and the staff was pleasant and helpful. I was a little uncomfortable that none of the staff wore masks.
Deanna S.Man said he could email me a receipt and said he would take care of the return...very quick and easy, thank you
TIMOTHY H.Listen to customer and pay attention
JODY L R.Great Service
THOMAS D.Keep doing what you're doing! Thank you!
William G.There needs to be partial day rates for trailers. I had to pay a full day rate for only a few hours of needed use.
Leland S.No masks
Michael W.My original contract pick up time was @ 9:30. My time was changed to 10;00 because the truck that I was to used was rented to someone else with a return time at 10:00. I did not drive out of the location until nearly 10:30. This caused problems with timing of the crew that was helping with the move. This should not have happened. Either there was a system error that needs to be changed or this location allowed the change. If I scheduled a pick up time at the time of the reservation that pick up time should have been honored. All other parts of the rental went extremely well.
Matthew T.Cargo area of truck not clean.
Thomas N.I used 1/8 tank of gas and they charged me for 4(four) gallons. Seriously????
JoAnn H.The customer service was terrible.
Holly A.Great experience
Dave K.The girl working the front counter told me they didn't have a truck for me to rent when I called traffic before even going in there and was told there was one waiting for me. I went back outside and called traffic again and told them exactly what was happening and went back inside with them on the phone, the girl still tried to deny me but traffic knew exactly which truck they had and told them to let me take it. Come to find out they were trying to keep the truck for someone they knew I believe named Scott. They were all very unprofessional at that location. The people who work the traffic were awesome they helped so much, but you could definitely tell they don't take their job seriously at the location on 48th it was ridiculous.
Jesse T.There was no way in hell you all should have suggested that my 4 cylinder Dodge Journey could haul a hitch. This was the worst move ever!!! I had to figure out how to drive my car in manual as my car should have never been allowed or recommended for hauling the largest trailer on 4 cylinder. This was an epic fail and you all should probably not include this vehicle to be okay to haul a trailer.
Jeanie F.Excellent, quick help.
Aarron G.Make sure they are cleaned out. Other than that y'all are awesome!
Russell C.Poor customer relations, very rude one was. Not a pleasant experience
Brandy S.Thanks for the help at such a late hour
Tory G.Open on Sunday. Everything to get the job done.
Robert P.Anthony was an outstanding customer rep. Friendly and knowledgeable.
Gavin H.Great customer service!
JACQUE B.We were supposed to get a box dolly. It was to be left in the back of the truck. Unfortunately, we didn't get it and didn't notice it until we made it back home.
Shelli Z.Checked-in online and it literally took only minutes before I was on my way - truly a fantastic feature.
Robert S.I was told to fill up the gas tank to 5/8, even though I received the truck with only 1/2 tank of gas. Other than that, service was great.
Laurel H.Customer service was great, except for A woman who worked behind the counter refused to give me her name. Also was told late return fees were waved due to the recent blizzard when fees were not waved. I will be using a different truck rental company for my next move.
Joshua W.Great employees very helpfull
dennis c. | First ImpressionsStop charging so much.
janis S.This is what I expect to see from a u haul location.
NICHOLAS B.Very friendly and helpful. I definitely will recommend your services to my family and friends. Thank you for being so positive during a stressful project of moving. It helped lift my spirits when I needed it.
debra J.I was told to fill the tank before I returned the van to the location. I filled up and it shocked me that I only got about 9.5 MPG on a 90 mile trip. I believe I must have paid for the previous renters gas. When I returned the vehicle, the person that took possession said he would reimburse me something because it was obviously incorrect. I have yet to see anything credited.
Tyler P.Very poor customer service and the young man that waited on me was a complete asshole. Even with the manager standing beside him by the way that didn't open his mouth when I questioned the young man of his actions. I will never go to this location again.
janice S.I was scheduled to pick up three rental truck at 730 and use a mobile pick up but the location wasn't open until 9 and when I clicked "pick up my truck" the link sent me a message saying I had to wait until 9 which messed up all my moving help that I'd scheduled for 8:30 essentially costing me over a $100.
Pameila M.Make sure on the tow dolly and auto trailer the straps and ratchets are clean and not frayed. Otherwise this is a great location!
DeLinn S.Aiden was wonderful! He made the whole stressful process of moving so much easier. He was so polite and helpful. He took the time to answer my questions. He went above and beyond for which I truly appreciate him!!!
Jennifer B. | First ImpressionsAnthony was great
Darryl C.Mud was all over the floorboard of the truck. The paperwork said there was a 1/4 tank in it, but when I hit the road it was actually on E. I returned it on E and got billed $50. I submitted pictures of the gauge and mileage to the manager and await his response.
Brandon B.You have me a uhaul with no gas and then charged me for only filling it up a little bit. 42 bucks for gas that you didn't even have in there the first place
Brandilyn P.Difficult to get trucks in and be out of lot.
william P.Nothing, customer service was excellent. I completed the online check in process so my instore experience was extremely easy. The representative in the store was extremely helpful and got us in and out on our way quickly.
Hector G.Actually it was awesome
Beverly P.Great value and great staff.
harrington a. | First ImpressionsVery nice and helpful.... Made sure I wouldn't have any problems.
Jami S. | First ImpressionsAppreciate the free 1 month storage. Staff was very friendly and cooperative. Great service
David W. | Overall ExperienceGood place to get especially when it is last minute moving solutions .... thanks!
Sade T. | First ImpressionsNo negatives. My items were always secured. Thanks!
Carrie G. | Overall ExperienceHelpful staff and great location.
harrington a. | First ImpressionsAlways exceptional customer service.
harrington a. | Overall ExperienceExcellent customer service!!!!!
Dyann B. | Overall ExperienceLove the workers ☺️ very friendly n happy. We will always if needed use this facility. Thank you U-Haul
Lakota G. | Overall ExperienceThank you Jason!
dana s. | Overall ExperienceLove my experience n the staff is wonderful n helpful. Always smiling keep up the good work
Lakota G. | First ImpressionsGreat experience. Would use again.
Leanna M. | Overall ExperienceThank you for the storage you offered me during my move it really helped me BIG!
Jasun V. | Overall ExperienceThey staff were very helpful and entertaining (lol) excellent crew. I've always use U-Haul. Thank you for your help and service.
JoDell G. | First ImpressionsPremier location and staff. Consistently meets the customers request with professional, prompt, and courteous attitudes and service.
Samuel H. | Overall ExperienceOutstanding customer service and staff are always professional. Simply the Best!
harrington a. | Overall ExperienceYou guys stoleeverythaing I had and threwit away saying because the door was with out a lock thin charged me with it and I couldent afford the bill you confinckated every thaing I own my son had left a pile while cleaningand thay told him we were evicted from there gave like a week was a lie thin he was going threw it went and sat in his truck saw a guy walk by went to the storage door had a lock on it he went up and told office that that guy locked him out and thay said he was a big guy I would have to talk to him and I went back to the unit the next day and I saw my stuff sitting out side the trash thin I went to the unit it was completely empty I got a few important thaing and won't in side and thay told me it was abanded because it didn't have a lock on it and I said I explained what my son told me that thay locked it and he couldent get it then thay take lock off and steal my stuff thay wanted and throw away the rest we argued where in you rule book says that I have to have a lock on the door or you guys Rob the person I had a few thousand worth of stuff there I would like to see the pictures of the place you did take pictures before locking and thin stealing my stuff and thin kept charging me for unit so I couldent afford it and got my other unit so every thang I own is gone
matthew W. | Overall ExperienceGreat help at this location
scott a. | First ImpressionsGreat customer service The manager is very understanding I would recommend this facility to anyone.
Rontasha J. | Overall ExperienceGreat service at this location. Always professional and expedient.
Samuel H. | First ImpressionsVery accommodating and friendly
susan p. | Overall ExperienceI completely sweep the unit
Stephen V. | Overall ExperienceTruck only cost $38 in total for a local move in 24 hours, and they gave me a storage unit for free for one month.
christine h. | Overall ExperienceVery helpful and polite
Corki D. | Overall ExperienceThe white kids you have working for you need a spanking. Their 'tudes need a readjustment. The one black dude was more helpful disconnecting my trailer but when he needed help, he couldn't find it.
Tina R. | First ImpressionsAppreciated the free month's rent.
Muarci B. | Overall ExperienceGreat service thank you
SHELLE P. | First ImpressionsSpent a lot on the moving truck....... 48th and vine hooked it up with a free first months rent for the storage!! Can say that was a great break when you're moving from Oregon to Nebraska;)
Toni G. | Overall ExperienceThey are very helpful
angie i. | Overall ExperienceI thought U-Haul was getting expensive so I moved out.
dara a. | Overall ExperienceEveryone was so helpful and polite. What a great company, and group of employees. I was stressed and not sure what I was doing and everyone I interacted with was great. Thank you!
Leanna M. | First ImpressionsEveryone was always so pleasant and the facility always very secure and clean
lurri s. | Overall ExperienceStaff very professional, helpful and friendly
kristie j. | Overall ExperienceThere is a problem with the online account management. I tried to update my credit card information. Each time, it appeared to accept the change, then I would get a late payment notice + $15 late fee.
KATHIE H. | Overall ExperienceVery helpful, and friendly people to work with.
SUSAN F. | Overall ExperienceAfter a long week of trying to get ahold of somebody regarding my storage unit I had had enough. I was angry and frustrated. But in the end I was compensated fairly. They turned it around. Good job th
Bryan B. | First ImpressionsThe guys at this store were beyond-words amazing! I cannot say enough about them. Friendly, helpful, courteous and so many other synonyms. They made the whole experience very easy and I would go back.
Christopher M. | First ImpressionsEmployees at both locations were great. Friendly and all. They accommodated us with a free day because of a blizzard which was very helpful. All in all. I'd definitely return on my next move.
Bryan B. | First ImpressionsThe customer service was incredible. Thank you.
jennifer s. | Overall ExperienceI've rented vans at this location for years not to mention my recent storage. I've ALWAYS found the staff, Jason and the entire staff helpful, pleasant and courteous. I can't thank them enough!!
Matt B. | Overall ExperienceI would highly recommend this facility. Great people!
TERRI T. | Overall ExperienceThank you
Lisa B. | Overall ExperienceThey were a little slow but they got it done.
Courtney P. | ReservationIf you’re going to offer a customer a credit, then give them the credit. You overbill and are overpriced.
matthew g. | Overall ExperienceVery nice and good to me thanku very much I'll be back again.... thanks
jesus d. | ReservationCounter staff was always friendly and when my daughter rented a truck for moving they went above and beyond to help her out.
CATHERINE W. | Overall ExperienceWe rented a 15' truck from Alabama and drove to Lincoln. Everything about the trip went smooth, from the truck (awesome) to the storage facility. I would recommend U-haul to everyone!
Stephanie P. | Overall Experience100% positive experience all the way around -- I would definitely recommend this facility.
Larry C. | Overall ExperienceJason and his entire staff are incredibly helpful and kind. They are always willing to answer questions and made the entire process of moving in and moving out very simple.
Debbie H. | Overall ExperienceIt was very easy to access and had no issues
Katherine M. | Overall ExperienceThe staff never answered the phone. I only spoke to customer service and I had an issue that customer service could not help me with.
lila p. | Overall ExperienceVery clean friendly people very helpfull
marc m. | Overall Experiencegreat place
kelly l. | Overall ExperienceUpon relocating to Nebraska and having to get a storage for my belongings they were extremely helpful. And they made things so much easier than I would have imagined. I would like to say Thank You!!!
Richard A. | Overall ExperienceEasy to work with.
jenniffer a. | Overall ExperienceI would have given 5 stars, but there is one young lady that I spoke with over the phone that has a major attitude problem. Everything else and all staff were great and helpful.
Shannon C. | Overall ExperienceVery helpful Team! This facility Management provided replacement vehicle when the U-Haul Corporate Management did not respond! Again...thank you. From Denali & Sikora.
Mark S. | Overall ExperienceThank you for supplying me with a clean dry area to store my items. I know where to go if I need storedge in the future.
SHERRY G. | Overall ExperienceThe amount of things that went wrong with the initial customer service was frustrating, not professional and I'll was over promise and Uhaul under delivered. This was the worse experience ever.
aravia p. | Overall Experience