Customer Reviews for U-Haul Moving & Storage of 48 & Vine

Rating:

3.0

Don't charge people twice for one rental, going through corporate to get a refund is a huge pain.

Rating:

5.0

No improvement needed at this location excellent service and employees. Will recommend to everyone I know.

Rating:

4.0

When I don't rent a two wheeler and blankets, remove them from the truck. The locked in items took valuable space away from my 15' truck. Also, not impressed with online app. I loaded drivers license info day before and then when I got there, it wanted me to do it again. Luckily the store was open and I just did the normal process

Rating:

5.0

The billing system seems wonky to me. Or at least communicate how it works ahead of time. I was worried when I saw multiple charges on my credit card.

Rating:

5.0

Busy time on return but very helpful Staff and support

Rating:

5.0

More parking for personal vehicles

Rating:

5.0

The truck I drove rode very rough. I have used 26 foot trucks before that rode much smoother.

Rating:

5.0

Customer service rep in Lincoln on 48th was very professional but relatable

Rating:

3.0

Reason why I feel uhaul needs to put more care in people stuffs I found lot rat poop in my boxes some damage s it I end trow it

Rating:

1.0

Ive been in this place for a while now and was trying to get ny belongs in june and had paid it up and i was told i still owe money after review that they were billing me to months at a time and they still haven't look into it after calling corp and no one has got back to me yet

Rating:

4.0

The only thing I am not happy with is that I got charged $10 for gas after I returned the U-Haul even though I filled it back up to what I left with... I spent a lot of money on gas in the U-Haul and still got charged extra.

Rating:

5.0

Love using this location, it is the best!!

Rating:

5.0

The staff was very helpful. We unloaded into a storage unit on a Sunday and cleaned out unit on a Sunday 3 months later. There were always staff available to help with gate, questions and truck return. Also, our original contract was to drop off truck at different U-Haul location in Lincoln and I asked if we could leave truck at U-Haul storage rental location and they said "yes, no problem".

Rating:

1.0

when we arrived they refused to rent me with reservation we had to call the boss on the phone and we explained Very Bad Place

Rating:

5.0

Super easy, fast and great people and service as well as selection.

Rating:

5.0

No improvements

Rating:

5.0

Pick up and drop off went smoothly and efficiently. Thanks to the 2 young men who helped me get trailer backed into the trailer parking spot. Very professional operation! Thanks

Rating:

5.0

Employees were helpful and friendly and my new hitch was installed in no time.

Rating:

5.0

Service was amazing. Two of the nicest guys you could ask for to help me out. They are one of your strongest assets please thank them for me.

Rating:

1.0

Profoundly bad experience. The self check in process was a nightmare and was not working. I was waiting for over 45 minutes for the rental to be authorized and the online consultant eventually had to call me. I arrived 20 minutes early, before close, to make sure everything went smooth. Both the reps at uhal were just trying to close the store and go home. I asked for help and neither man was willing to help and told me to “follow the screen instructions” and that they couldn't help. Even after I showed them how the self check in process wasn't working, they kept saying “just follow the screen” The truck was not in the place the instructions said. The truck smelt like cigarettes and was messy on both inside and out. The dolly I PAID FOR was not included in the rental. It was seriously the most stressful and unhelpful process. Will never use this company again and I'm telling everyone I know to not use it either. Terrible service and even though I requested someone to help me or call me back, nothing has been done.

Rating:

5.0

Great service, in & out quickly. Much appreciated.

Rating:

5.0

Young man was very helpful and pleasant!

Rating:

3.0

Under staffed.

Rating:

5.0

Staff was friendly and helpful, a very nice experience as the staff worked with me to fix any issues that I had. Nice experience and peace of mind while I needed to store my items from my recent move.

Rating:

2.0

My 11 year old child found a prescription for methadone in a bright pink pouch by the passenger seat. Not sure if it was left by a customer or employee but it definitely shouldn't have been there. Also, upon returning the equipment to the bay dedicated to that. It clearly states to wait for an employee to come out to receive the vehicle. 2nd time I've been there that no one comes out. An employee walked by with another customer and saw me pull in so they were aware I was there. I waited a few minutes then went inside. No one asked how they could help me (4 employees present), one employee was sitting down with his feet propped up on the counter. Was never acknowledged so I spoke up and said I was returning a truck. The employee with his feet on the counter asked if an email receipt was ok (seemed no one wanted to actually get up and work). It was very frustrating as I've usually had decent service here which is why I select this location.

Rating:

5.0

kinda spendy but nice

Rating:

2.0

Not charge and unnecessary fee. I was charged a late return fee when I returned it 24 hours early. The staff in the Lincoln location was unprofessional and they were on their phones almost the whole time we were there. Not polite at all, zero customer service skills.

Rating:

5.0

The staff At 48th is amazing 100% perfect great hospitality

Rating:

1.0

REPLACE ALL EMPLOYEES WITH ADULTS …!!!

Rating:

4.0

The pick up was great. Dropping off the truck was not as good. We pulled in and a sign says wait in the Truck and a representative will be out to assist you. We waited over 15 mins in the truck. I finally went in and all of the workers behind the desk had their feet up on the desk and we're messing around on their phones. When I said we came to return the truck the worker said just leave the keys in the truck and I would get an emailed receipt. Not very professional.

Rating:

3.0

I would only recommend this location since it's the only one on this side of town. Person helping us, baggy sweat pants, backwards hat, tousled polo, lost his keys, said computers were down, said he couldn't help us. We had a crew of helpers and it was the only time we could unload. Waited 15 minutes in the lot, finally went and found the guy who lost his keys, we found his keys, and finally got to unload.

Rating:

4.0

Well, someone should be going out with customers and checking the equipment to make sure it's alright.

Rating:

5.0

Outstanding customer service, quality, and value. When you work with the best you life and job are much easier. Top notch in every way and if you want a great customer experience then this location will exceed your expectations in every way.

Rating:

1.0

individual that actually installed the hitch was polite and did a good job although I had to request he change wiring so it was above the hitch rather then hanging below it........as far as dealing with Uhaul and other employees at the facility it was awful and I would recommend one look elsewhere when it comes to service, totally unorganized.........!

Rating:

5.0

Sorry helpful staff!!! thx

Rating:

3.0

Give the person the right key to the truck. I went to put in gas afterwards and key did not work. I sat there 40 minutes calling uhaul contacts - no one ever answered

Rating:

4.0

Personal were friendly and efficient.

Rating:

1.0

My storage unit was paid up for the month and you guys put your own lock on it locked me out. Also a lot of my property was destroyed due to the infestation of mice in your storage units.

Rating:

3.0

We were charged for 25 miles (estimate when renting), but actually traveled 17 miles, according to receipt when we returned truck.

Rating:

5.0

This is what uhual is right here friendly clean and well maintained.

Rating:

1.0

I got over charged and double charged

Rating:

5.0

The person that helped me did a great job and I think her name was Breanna Falk was great help

Rating:

5.0

Great experience. Great customer service. Made the day simple. 10/10

Rating:

5.0

Have always had very good experience at this location. Usually there to rent trailer, but I was vary pleased with the service on this truck rental. Would highly recommend them.

Rating:

2.0

The attendant was vaping inside the store, they didn't have the truck I reserved and they were very unfriendly

Rating:

5.0

We had no issues at all. Everything went great and everyone we worked with was very nice.

Rating:

3.0

Too many mouse droppings in every box we had in there,please start putting mouse bait down....or more bait to kill mice thank you....

Rating:

5.0

Should have a handle on the drivers side to assist in getting in and out - that was the only negative thing as getting in and out of the driver seat was NOT easy and very difficult. Have a step stool handy but then how do you get it in the when alone? That is my only negative things about this truck.

Rating:

3.0

The representative was late opening the building. Other than that, everything went fine.

Rating:

5.0

At check out the young female employee was sweet, helpful and polite. At checkin the younger African American male was also. Cool people.

Rating:

2.0

The four men were not people friendly. Asked me to get out of the rental a half hour before I was due to. Did give me a discount but my ride has t shown up yet so I had to sit outside. Very unprofessional.

Rating:

1.0

I did not get the truck I ordered which needed to be a certain height for the fridge I was transporting. My truck did not have a ramp. While I said that I would be driving over 100 miles in my reservation, I was given a truck with half a tank. The business was not open at the posted time or our appointment time at 9am. We did not get going until 940am. Our appliance dolly was not in the truck. We were offered no discounts for the huge inconvenience and the fact that the fridge we were transporting may now be destroyed because we had to lay it on its side. I will not be using uhaul again.

Rating:

3.0

The manager Brianna is a bitch

Rating:

5.0

Great location and great management and staff. Overall a positive experience and only a few times doors may bind or not stay open. Overall clean and well maintained location with competitive pricing structure. Central location adds to its appeal and can't bet the great service this team provides to its customers consistently. By far the one of if not the best location in Lincoln.

Rating:

5.0

I would rank this location one the best in Nebraska for customer service and customer care. They work hard to provide the best service possible to their customers. This location is prompt to address any needs or concerns, and they work hard to turn around a not so good experience into a great experience. Units are clean and prices are competitive. A big shout out to the management and staff at this location. Great Job!

Rating:

5.0

This location does a good job at promptly making units available and great staff!

Rating:

5.0

This location takes an extra effort to assist and promptly server their customers. Trucks are clean and the staff does an exceptional job in insuring a quality customer experience. Simply the best!

Rating:

5.0

Friendly helpful staff and well maintained facility

Rating:

5.0

Friendly helpful employee's

Rating:

5.0

Quick service. Excellent knowledgeable service.

Rating:

5.0

Return directions awesome and the staff took time to explain their process. Most of all thank me for doing business with Uhaul.

Rating:

5.0

Drove in, went inside and representatives were very helpful, no paperwork required, rep went out with me, unhooked trailer and that was it. Very good transaction.

Rating:

3.0

Parking lot crowded, hard to find parking, lot on hill, uneven. Attendant was courteous and helpful. Estimated mileage was intentionally low so extra charges could be added for overage. Trip was driven straight from stated address to stated address, just used shortest route on state highways, not interstate. Did not want to drive truck on interstate with so much traffic.

Rating:

5.0

Great people that gave us amazing service! Would definitely recommend.

Rating:

5.0

Was charged $30 for a dolly and it's advertised as $7.99

Rating:

2.0

The vehicle would not start after we had loaded up and were headed home. We were stranded for 45 minutes waiting for roadside service. I told the worker at the rental location and they were more interested that what was on their phone than my problem.

Rating:

5.0

Everything was smooth and well organized. I love it. Would recommend to everyone who in needs of the service. U-HAUL is the best I’ve ever experienced. The staffs are very nice and very helpful.from the beginning to the end .

Rating:

5.0

Sometimes we as customers don't always get it right or provide the right information. The staff and management at this location have been exceptional and continue to work in a professional and courteous manner when the customer has to modify their rental request. The have been most patient with multiple changes needed and I can't say thanks enough. Simply outstanding service and value.

Rating:

5.0

If your looking for prompt and courteous service and a good value this is the location you want to work with. The staff goes out of their way to make your visit timely and friendly.

Rating:

5.0

If you need great service and great location you found it. Always have had friendly and professional experience from the staff and management at this location. Keep up the great work!

Rating:

5.0

Great location and staff as well as prompt and courteous service.

Rating:

2.0

All my belongings were infested with mice because the facility is a filthy dump. Thanks for grossing me out Uhaul.

Rating:

5.0

check in and check out of truck was very smooth. Thanks!

Rating:

3.0

Although my storage unit leaked from the ceiling and insulation was falling apart and the gate was always broken and there was trash everywhere, the manager Brenna was amazing and she deserves a raise. She runs circles around the men who work under her and she is the only one I wanted to communicate with. When the gate was broken I went inside to ask one of the guys to open it for me, and he said, “Sure it will give me something to do.” How about go clean up the trash all over the property everywhere? Seriously Breanna was a blessing.

Rating:

5.0

Friendly efficient staff and clean facility.

Rating:

2.0

Rats all over the place. Overheard door was not working.

Rating:

5.0

The truck had defects that were not charged against me. Breanna Extra time to move out, on their Grace & Patience. Closer on Friday 10 June {unknown} The remaining staff are also congenial to the customers, Thank You everyone, nice job Breanna wrangling the troops, keep up the good work. Darrell Pavey

Rating:

1.0

Storage had mice !! Rat droppings made nest in our clothes !! Would never recommend uhaul storage!! U haul truck on point !! Very good service!!

Rating:

1.0

There was never an account I was able to access in my name even though they confirmed that they created one, there were rats and feces everywhere in our storage unit and we had to throw half of our stuff out. When I told this to them they could care less and showed no emotion. And when I told them our drop off location for our rented trailer, they wrote down a completely different address in a different town. They were not helpful or friendly. It was so obvious that they were high every time I came into the store. I Strongly recommend drug testing and a considerable amount of employee training, or just get a completely new set of employees all together.

Rating:

3.0

I usually have to wait a long time to be helped. Not enough staff. Getting someone to answer the phone is even harder. I have seen staff answer the phone and then put it on hold for very long times. They are helpful when they get to you. Very expensive. I would not use you again in the future.

Rating:

5.0

Friendly competent staff. The staff was eager to help me, and very knowledgeable. The whole experience was a good experience.

Rating:

5.0

Staff are great and efficient in getting your rental logged in and out in a timely manner. Units are clean and good value for the money as well as good selection from small to large. I have used this location consistently and have never been disappointed. Keep up the great service. :)

Rating:

5.0

Consistent in providing excellent value for the dollar. Customer service above average if not excellent. Prompt and accurate in how the staff handle setting your rentals and it's always a pleasure to work with staff at this location

Rating:

5.0

Great customer service.

Rating:

5.0

Outstanding staff with quality customer service.

Rating:

1.0

Homeless people in several units, the gate was up alot, the walk door was broke allowing access. Lots of broken glass in the lanes between units.

Rating:

4.0

This location, 48th and Vine, has always accommodated my storage needs. They always make it right. Thank you 😊

Rating:

5.0

very professional very helpful

Rating:

5.0

Very helpful on rates and adjusting to my need

Rating:

5.0

The truck was clean and drove well. Staff were very patient and explained the process very well. 1 month free storage with truck rental was a great deal. I was greeted by staff upon truck return, I just had to get In my car and leave.

Rating:

5.0

Facility is what it is advertised and employees and managers were always helpful and friendly.

Rating:

5.0

Simply the best.

Rating:

5.0

Everyone was helpful and friendly. Plan on using in the future!

Rating:

4.0

Management, staff and facility were great. I’ve had no issues and would gladly recommended to others. Thank you.

Rating:

5.0

the lady that helped me was great at her job

Rating:

5.0

The staff was super helpful and accommodating. This was truly appreciated after a big move and hours of driving.

Rating:

5.0

Staff was very helpful, answered all my questions and was a great help.

Rating:

5.0

I was very pleased and satisfied with the level of service, communication, friendly staff, and ease throughout the entire process. I will definitely recommend and would use Uhaul again. Thank You!

Rating:

5.0

Consistent A+ Service and Facility

Rating:

5.0

Customer service was excellent. Helpful and courteous and friendly. I highly recommend them.

Rating:

3.0

The first facility that I picked the truck up in Chicago Illinois I just dropped the truck off and the keys and the gentleman just ran out for a few seconds okay when I got the truck dolly that I request and we had the few of the truck

Rating:

5.0

Briana (Store Manager) and staff got out of their way to accommodate and help make my move efficient and orderly. Thank you, Keith.

Rating:

5.0

We always come back to 48th & Vine cause we are pleased with everything at this facility!Well Done 👍 Thanks for the service UHaul!!

Rating:

5.0

Outstanding customer service and staff. Cost effective option and good value for the money.

Rating:

5.0

Very helpful associates.

Rating:

4.0

The store staff was helpful and flexible. I will definitely consider for my next move. Thank you.

Rating:

5.0

Great value and exceptional customer service.

Rating:

4.0

Unit contained some junk and a lot of dirt.

Rating:

5.0

These people have dealt with several moving & storage needs for me & my family. They are friendly & professional. I think they genuinely care about their customers & their needs. Not just doing a job. I would recommend them to anyone.

Rating:

5.0

Always outstanding customer service.

Rating: