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Renate N.Customer Reviews for U-Haul Moving & Storage of 48 & Vine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went as planed except the weather trailer was first class
DAVID B.It was all good.
Brenda L.Excellent customer service, friendly and helpful staff. Will use this location every time!!
SHELBY J.no comment
Donna I.Simply outstanding service and location. Great team and the GM has made sure that customers satisfaction is always priority #1. Can't say thanks enough for best service in the area.
Samuel H. | Overall ExperienceI rented the vehicle for less then 5 hours I put less then 18 miles on the vehicle and upon return I also put 20 dollars in the tank just to be on the safe side the printer showed it to be full and yes it was full I returned it full and in less then 18 miles I most certainly did not use 20 dollars in gas but that's what I put in the tank before I returned it. I ended up sitting in the return equipment area in the vehicle for nearly 15 minutes and no one came out so I went in the kid at the counter then went out and came in told me it wasn't where the printer had the mark on the paper and the kid charged me for it I in no way used what ever I was billed for when I put gas in before I returned the vehicle I tried to tell the kid it's exactly where it was when I picked it up he was rude and still billed me I'm not happy
Cari P.Larger spaces for 26 ft trucks
Jonathan L.The team helping me were absolutely amazing. Excellent customer service and extremely courteous. I have never felt more welcome at a uhaul facility.
Adam R.Just be aware of the pads people order
Mary M.Very courteous and I would definitely rent again from you as I have in the past.
CINDY S.Brianna did an excellent job with my reservation and pickup. She was not there when I brought the truck back…that process took longer than it should have.
John S.Promote Breann at the 48th and Vine location she is awesome!
Tyler A.The guy i dealt with was very friendly and helpful.
Timothy M.The bed of the pickup truck needed to be swept out. Other than that the service was great. It was a minor inconvenience to sweep the truck's bed.
Charles M.Great central location for our rental! Very helpful customer service!
Melissa C.Equipment was not clean but was well maintained. Parking was limited. Location was hard to access.
Jason F.Breeana was great . She should get a raise. She knows how to back up an auto transporter right into the best parking spot.
Angel V.It is the best U-aHaul in term of cleanest and the best customer services ever
Sebit D.Fast and friendly service
THOMAS P.Trailer was clean, easy to hookup, and employee was very nice. Trailer looked a little beat up, but it was in good functioning order.
Brian T.The safety chains were replaced but not connected per FED DOT standards, there were connected with screw links which do not have the same strength as the chains they connect, the proper connection links are H shaped with pins that go though them. Please spread this to all U-Haul locations
Brandon B.The vehicle that I rented did not match the vehicle confirmation photos I was sent to verify – while the vehicle number matched, it was a different make/brand. The art was different. The vehicle I got had paint splotches on the bumper and the photo vehicle did not. Both front tires indicated they were low on air. Yet, the experience overall was a good one.
David M.Nothing. Very easy.
Michael H.Get a grated back step as opposed to the slippery one you have, I understand this would mean upgrading all the trucks but like, it's bordering unsafe, even my non slick shoes slicked xD aside from that everything was great
Chelsea M.Everything went very well. No problems with the check in or the vehicle.
Trev P.The morning of the rental the temperature was 5 degrees, when I arrived to pick up the truck it was warmed up and running, which was hugh not having to get in a cold truck.
Sean H.The cargo door on the truck would not close. The cables were wrapped around the bar not the spool. Actually had to cut the cable to get the door partially closed. It would not close and had to tie the door.
Bob K.No fuss, prices good, great people. I will use this office anytime me and friends need to move things like furnature.
Alex H.Representative was courteous, timely and helpful. Great experience.
Jeremy S.Everyone was very helpful and everything was explained perfectly, will use again.
Rob R.hot chocolate and croissants ... thank you
JOHN J.I paid 45 and change for the rental then I was charged another 15 9 for fuel and something else which is fine bringing the total to 61 and change then I checked my bank and uhaul put another 15.50 on top of the 15.50 I already paid extra yesterday when I returned the vehicle I'm angry and wondering how you guys think you can legally do that so we will be in touch
Steven M.Clean the Uhaul's for real! It stunk so bad of cigarettes smoke. They told me inside that they don't clean that. I asked if they had deodorizer spray they use. They said no. They didn't clean the floors. I had to put air freshener in it so I wouldn't have to drive with the windows down. I left it cleaner then I got it. Your guest Wi-Fi doesn't work , so I couldn't fill out the return form or upload my pictures. I arrived at 7:25pm. I sat there till 10:30 trying to get a Uber with no Wi-Fi. I parked where they told me to park & put the key in the box. I called & was told to take the pictures I got it with the fuel under a half, & retuned it with a half a tank. Took the picture. Took the picture of the mileage I only used 126 miles. 74 miles less then approx. at $.89 a mile is $65.86 minus $19.95=$45.91 = $182.50 only due.
YVONNE R.Quick and easy pick up and drop off.
Ricky B.I have used this location several times. I've never had an issue with the vehicles. And customer service is always above and beyond my expectations.
Sharon M.Staff was very friendly and helpful. Thank them for the outstanding service.
Charles M.I called to make sure that there was a Uhaul available and they were ready for me when I arrived. Very fast and quick! Thanks so much!
Anna G.No Issues, good prices and insurances.. My friends will keep using the service at these rates.
Alex H.The guy who checked me out and in, I believe his name was Simon, did an excellent job, and was fast and courteous! Will be back again! Thank you!
Kevin A.Very smooth easy process, great staff!!
Kory W.Person I talked to at the counter was very helpful. Same young man that was not helpful the night before was sitting in a chair and had to be asked to get up and help someone.. Very impressed with the young man who did help me. I really am not just a grumpy old man. After all the problems I had the few people that cared made it a returnable experience. Thank you to those customer service people.
Tim E.Very good
adil N.Can't think of anything at this time, everything was great.
Timothy G.You guys are awesome!! Thank you for a wonderful experience ♡
Stephanie L.Transmission shifted incredibly hard, wouldn't shift until 4500 - 5000 RPM sometimes. The truck jerks really hard when it shifts and it broke some of my items.
Thomas D.Don't charge people twice for one rental, going through corporate to get a refund is a huge pain.
Joshua H.No improvement needed at this location excellent service and employees. Will recommend to everyone I know.
Sherry E.When I don't rent a two wheeler and blankets, remove them from the truck. The locked in items took valuable space away from my 15' truck. Also, not impressed with online app. I loaded drivers license info day before and then when I got there, it wanted me to do it again. Luckily the store was open and I just did the normal process
David K.The billing system seems wonky to me. Or at least communicate how it works ahead of time. I was worried when I saw multiple charges on my credit card.
Robert P.Busy time on return but very helpful Staff and support
David P.More parking for personal vehicles
Alan S.The truck I drove rode very rough. I have used 26 foot trucks before that rode much smoother.
Cheryl A.Customer service rep in Lincoln on 48th was very professional but relatable
Lindsay J.Reason why I feel uhaul needs to put more care in people stuffs I found lot rat poop in my boxes some damage s it I end trow it
Daysi S. | Overall ExperienceIve been in this place for a while now and was trying to get ny belongs in june and had paid it up and i was told i still owe money after review that they were billing me to months at a time and they still haven't look into it after calling corp and no one has got back to me yet
LaDonna B. | Overall ExperienceThe only thing I am not happy with is that I got charged $10 for gas after I returned the U-Haul even though I filled it back up to what I left with... I spent a lot of money on gas in the U-Haul and still got charged extra.
Natasha T.Love using this location, it is the best!!
Thon C.The staff was very helpful. We unloaded into a storage unit on a Sunday and cleaned out unit on a Sunday 3 months later. There were always staff available to help with gate, questions and truck return. Also, our original contract was to drop off truck at different U-Haul location in Lincoln and I asked if we could leave truck at U-Haul storage rental location and they said "yes, no problem".
STEVE K. | Overall Experiencewhen we arrived they refused to rent me with reservation we had to call the boss on the phone and we explained Very Bad Place
normand R.Staff was friendly and helpful, a very nice experience as the staff worked with me to fix any issues that I had. Nice experience and peace of mind while I needed to store my items from my recent move.
Richard H. | Overall Experiencekinda spendy but nice
MICHAEL O. | Overall ExperienceOutstanding customer service, quality, and value. When you work with the best you life and job are much easier. Top notch in every way and if you want a great customer experience then this location will exceed your expectations in every way.
Samuel H. | First ImpressionsMy storage unit was paid up for the month and you guys put your own lock on it locked me out. Also a lot of my property was destroyed due to the infestation of mice in your storage units.
Angela M. | Overall ExperienceToo many mouse droppings in every box we had in there,please start putting mouse bait down....or more bait to kill mice thank you....
Dale S. | Overall ExperienceGreat location and great management and staff. Overall a positive experience and only a few times doors may bind or not stay open. Overall clean and well maintained location with competitive pricing structure. Central location adds to its appeal and can't bet the great service this team provides to its customers consistently. By far the one of if not the best location in Lincoln.
Samuel H. | Overall ExperienceI would rank this location one the best in Nebraska for customer service and customer care. They work hard to provide the best service possible to their customers. This location is prompt to address any needs or concerns, and they work hard to turn around a not so good experience into a great experience. Units are clean and prices are competitive. A big shout out to the management and staff at this location. Great Job!
Samuel H. | Overall ExperienceThis location does a good job at promptly making units available and great staff!
Samuel H. | Overall ExperienceThis location takes an extra effort to assist and promptly server their customers. Trucks are clean and the staff does an exceptional job in insuring a quality customer experience. Simply the best!
Samuel H. | First ImpressionsFriendly helpful staff and well maintained facility
Patrick B. | Overall ExperienceGreat people that gave us amazing service! Would definitely recommend.
Michael P. | Overall ExperienceEverything was smooth and well organized. I love it. Would recommend to everyone who in needs of the service. U-HAUL is the best I’ve ever experienced. The staffs are very nice and very helpful.from the beginning to the end .
Hoang D. | First ImpressionsSometimes we as customers don't always get it right or provide the right information. The staff and management at this location have been exceptional and continue to work in a professional and courteous manner when the customer has to modify their rental request. The have been most patient with multiple changes needed and I can't say thanks enough. Simply outstanding service and value.
Samuel H. | Overall ExperienceIf your looking for prompt and courteous service and a good value this is the location you want to work with. The staff goes out of their way to make your visit timely and friendly.
Samuel H. | Overall ExperienceIf you need great service and great location you found it. Always have had friendly and professional experience from the staff and management at this location. Keep up the great work!
Samuel H. | Overall ExperienceGreat location and staff as well as prompt and courteous service.
Samuel H. | Overall ExperienceAll my belongings were infested with mice because the facility is a filthy dump. Thanks for grossing me out Uhaul.
Monica K. | Overall Experiencecheck in and check out of truck was very smooth. Thanks!
STEVE K. | First ImpressionsAlthough my storage unit leaked from the ceiling and insulation was falling apart and the gate was always broken and there was trash everywhere, the manager Brenna was amazing and she deserves a raise. She runs circles around the men who work under her and she is the only one I wanted to communicate with. When the gate was broken I went inside to ask one of the guys to open it for me, and he said, “Sure it will give me something to do.” How about go clean up the trash all over the property everywhere? Seriously Breanna was a blessing.
jennifer s. | Overall ExperienceFriendly efficient staff and clean facility.
Patrick B. | First ImpressionsRats all over the place. Overheard door was not working.
karen j. | Overall ExperienceThe truck had defects that were not charged against me. Breanna Extra time to move out, on their Grace & Patience. Closer on Friday 10 June {unknown} The remaining staff are also congenial to the customers, Thank You everyone, nice job Breanna wrangling the troops, keep up the good work. Darrell Pavey
Darrell P. | Overall ExperienceStorage had mice !! Rat droppings made nest in our clothes !! Would never recommend uhaul storage!! U haul truck on point !! Very good service!!
ANNTONI M. | Overall ExperienceThere was never an account I was able to access in my name even though they confirmed that they created one, there were rats and feces everywhere in our storage unit and we had to throw half of our stuff out. When I told this to them they could care less and showed no emotion. And when I told them our drop off location for our rented trailer, they wrote down a completely different address in a different town. They were not helpful or friendly. It was so obvious that they were high every time I came into the store. I Strongly recommend drug testing and a considerable amount of employee training, or just get a completely new set of employees all together.
Panos E. | Overall ExperienceI usually have to wait a long time to be helped. Not enough staff. Getting someone to answer the phone is even harder. I have seen staff answer the phone and then put it on hold for very long times. They are helpful when they get to you. Very expensive. I would not use you again in the future.
jane r. | Overall ExperienceFriendly competent staff. The staff was eager to help me, and very knowledgeable. The whole experience was a good experience.
susan t. | First ImpressionsStaff are great and efficient in getting your rental logged in and out in a timely manner. Units are clean and good value for the money as well as good selection from small to large. I have used this location consistently and have never been disappointed. Keep up the great service. :)
Samuel H. | Overall ExperienceConsistent in providing excellent value for the dollar. Customer service above average if not excellent. Prompt and accurate in how the staff handle setting your rentals and it's always a pleasure to work with staff at this location
Samuel H. | First ImpressionsGreat customer service.
Samuel H. | First ImpressionsOutstanding staff with quality customer service.
Samuel H. | Overall ExperienceHomeless people in several units, the gate was up alot, the walk door was broke allowing access. Lots of broken glass in the lanes between units.
Melissa H. | Overall ExperienceThis location, 48th and Vine, has always accommodated my storage needs. They always make it right. Thank you 😊
Keith A. | First Impressionsvery professional very helpful
Donn P. | First ImpressionsVery helpful on rates and adjusting to my need
ANNETE B. | First ImpressionsThe truck was clean and drove well. Staff were very patient and explained the process very well. 1 month free storage with truck rental was a great deal. I was greeted by staff upon truck return, I just had to get In my car and leave.
Kathleen G. | First ImpressionsFacility is what it is advertised and employees and managers were always helpful and friendly.
jim s. | Overall ExperienceSimply the best.
Samuel H. | First ImpressionsEveryone was helpful and friendly. Plan on using in the future!
Maria S. | First ImpressionsManagement, staff and facility were great. I’ve had no issues and would gladly recommended to others. Thank you.
Keith A. | Overall Experiencethe lady that helped me was great at her job
MICHAEL O. | First ImpressionsThe staff was super helpful and accommodating. This was truly appreciated after a big move and hours of driving.
Brandi I. | First ImpressionsStaff was very helpful, answered all my questions and was a great help.
Jerry D. | First ImpressionsI was very pleased and satisfied with the level of service, communication, friendly staff, and ease throughout the entire process. I will definitely recommend and would use Uhaul again. Thank You!
Christine W. | First ImpressionsConsistent A+ Service and Facility
Samuel H. | Overall ExperienceCustomer service was excellent. Helpful and courteous and friendly. I highly recommend them.
Edwin D. | Overall ExperienceThe first facility that I picked the truck up in Chicago Illinois I just dropped the truck off and the keys and the gentleman just ran out for a few seconds okay when I got the truck dolly that I request and we had the few of the truck
audrey o. | First ImpressionsBriana (Store Manager) and staff got out of their way to accommodate and help make my move efficient and orderly. Thank you, Keith.
Keith A. | First ImpressionsWe always come back to 48th & Vine cause we are pleased with everything at this facility!Well Done 👍 Thanks for the service UHaul!!
Christine A. | Overall ExperienceOutstanding customer service and staff. Cost effective option and good value for the money.
Samuel H. | Overall ExperienceVery helpful associates.
raymond b. | First ImpressionsThe store staff was helpful and flexible. I will definitely consider for my next move. Thank you.
Keith A. | First ImpressionsGreat value and exceptional customer service.
Samuel H. | First ImpressionsUnit contained some junk and a lot of dirt.
Justin N. | Overall ExperienceThese people have dealt with several moving & storage needs for me & my family. They are friendly & professional. I think they genuinely care about their customers & their needs. Not just doing a job. I would recommend them to anyone.
Audrey C. | First Impressions