Customer Reviews for U-Haul Moving & Storage of 48 & Vine

7,058 reviews

740 N 48th St   Lincoln, NE 68504
(@ Vine)

(402) 466-8135

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(402) 466-8135

740 N 48th St
Lincoln, NE 68504
(@ Vine)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Facility is what it is advertised and employees and managers were always helpful and friendly.

jim s.  |  Overall Experience 
Rating:
5.0

The clerk handling the rental was polite and friendly, and the pick up was very quick and smooth.

Kristin D. 
Rating:
5.0

Quick service! Great personnel when we reserved the truck, picked it up and returned it. Thanks!

john T. 
Rating:
4.0

We did after hours drop off so there wasn't anyone there. The outside seemed to be clean. We weren't sure where to park the huge truck so we picked the only place it would fit. You have to take a lot of pictures with your phone when doing after hours drop off.

jeannia S. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

EARL W. 
Rating:
4.0

Customer did not leave a comment.

wayne S. 
Rating:
5.0

The two guys working at this location today were extremely nice unlike the individual that we had to deal with when picking up the U-Haul in the morning. Much more pleasant experience with these two than the other location.

Joseph M. 
Rating:
5.0

Wear a damn mask. It's a pain, but it ain't hard.

Jon W. 
Rating:
2.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Great customer service. Van ran really well. Good communications. Thanks

Chris D. 
Rating:
3.0

Check engine light came on after driving 5 miles truck was overheating, had to add fluid so I could finish the job

Richard Y. 
Rating:
5.0

Vehicle was old and had very poor mpg. Should be scrap metal.

Carrie G. 
Rating:
4.0

Most of this transaction was done on line, but being able to check out in 10 minutes, return and drop the vehicle and leave in 5 made it a very simple vehicle rental. The location being open on Saturday and friendly staff made this a snap!

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Maria T. 
Rating:
5.0

Customer did not leave a comment.

Deborah Y. 
Rating:
4.0

Customer did not leave a comment.

Dan N. 
Rating:
5.0

Customer did not leave a comment.

Nick R. 
Rating:
5.0

This U-Haul department is my favorite, very nice and helpful staff . Nice and easy. Thank you for everything!

MICHAEL K. 
Rating:
1.0

I noticed the tandem axle trailer was tracking to the left when we left Uhaul. We loaded up our belongings and once we unloaded we went to get another load and the tire was rubbing the fender support. The right rear u bolts were broke on the rear axle causing it to shift. I called the location and was on hold for 25 minutes so i carefully pulled it back to the location and they acted like they did not believe me until i showed them the failure. They gave me a new trailer but it still took enough time out of my day that i could not finish moving and will now have to take another day off work to complete the move.

Roger U. 
Rating:
5.0

Staff was really awesome and helpful

CODY H. 
Rating:
5.0

Inform customer of process of returning equipment while office closed

Deborah H. 
Rating:
5.0

Simply the best.

Samuel H.  |  First Impressions 
Rating:
5.0

Great location and great staff.

Samuel H. 
Rating:
2.0

8 dollars for a fuel charge when I put 10 in the tank after driving 12 miles which was actually higher than the gauge was when I picked up the truck? Go fuck yourselves 🤙

Nathaniel D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Never had a problem rented quite a few trailers easy to rent nice job guys

Jim O. 
Rating:
5.0

Customer did not leave a comment.

kim V. 
Rating:
4.0

The description of the key location was under the UHaul sign, but it mentioned the wrong direction. It should be northwest. The self-service process was fairly easy, except that it feels like a treasure hunt. I think I would have enjoyed it more if the morning wasn't so cold, but I would still do it again.

Emily L. 
Rating:
5.0

Customer did not leave a comment.

Andrea P. 
Rating:
1.0

Customer did not leave a comment.

michael G. 
Rating:
3.0

Truck cab filthy Major cigarette smell!

David C. 
Rating:
3.0

The pickup the gave me still had trash from the other user they gave me they keys and told me to go find it

Kyra G. 
Rating:
1.0

I spoke to customer service on Thursday nov 4th about my name & email being used fraudulently to rent this truck. The assured me that my name & email would be removed from this account. Apparently that did not happen. This is completely unacceptable & fraud.

william F. 
Rating:
4.0

Customer did not leave a comment.

Lakaris A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

KIRA B. 
Rating:
5.0

More than helpful to get me out of a jam when I needed an enclosed trailer.

William H. 
Rating:
5.0

Customer did not leave a comment.

ROBIN D. 
Rating:
5.0

Nothing, everything was fine

Linda E. 
Rating:
5.0

Customer did not leave a comment.

STARLA G. 
Rating:
5.0

Customer did not leave a comment.

Junwei Z. 
Rating:
5.0

Customer did not leave a comment.

Mabior M. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
3.0

Customer did not leave a comment.

Mortadha A. 
Rating:
3.0

Customer did not leave a comment.

Rebacca C. 
Rating:
5.0

Customer did not leave a comment.

Alexsandro C. 
Rating:
5.0

Everyone was helpful and friendly. Plan on using in the future!

Maria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Everything went extremely smoothly and everyone was friendly and helpful. Will go there again.

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Dustin K. 
Rating:
4.0

The captain leather seat were very comfortable to drive 600 miles in.

Aimee G. 
Rating:
5.0

Customer did not leave a comment.

Christine H. 
Rating:
5.0

Customer did not leave a comment.

Cody H. 
Rating:
3.0

WELL, I paid for but DID NOT HAVE A DOLLY. Imagine THAT move! Cab seats were covered in cat dander. The windshield still had insect stains, not to mention the dashboard was too dusty. We traveled with the windows down, unable to enjoy the air conditioner because sweaty smell inside the cab. I stayed on call with customer service to file a complaint. I was told someone would call me from my local store in a few minutes but no one called. My bill was credited only $15 upon drop off. I have never in 50 years experienced anything like this!

Landon L. 
Rating:
2.0

Customer service was awful!!! The guy who checked me I was new(and good) but other than him it sucked!!! No return calls, rude to customer needing restroom, to willing to check out rental because of lunch ( guy who checked me I did it for me) I would not refer this location for rentals!!!

Robin R. 
Rating:
5.0

Customer did not leave a comment.

william L. 
Rating:
4.0

Customer did not leave a comment.

TIM A. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
5.0

Customer did not leave a comment.

Doug R. 
Rating:
5.0

Customer did not leave a comment.

Janet C. 
Rating:
1.0

I had a terrible experience at this location due to customer service. The employees did not walk me over to inspect the truck I rented and go over the issues/damages that were already there. And the truck's gas fuel was not full. Besides that I was charged three times: a holding fee of $41.62, the actual charge of $34.42 and then another charge of $34.42 which I'm still not sure why, but that's $145.28 in total for 1 fucking hour within 10 miles at most! The holding fee was suppose to drop off within 3-5 business days, which 3 weeks later still hasn't. I finally got the extra $34.42 dropped off but supposedly I'm not getting the holding fee of $41.62 back because half of it was extra ‘taxes' and mileage and the other is for gas that I have to replace for myself and whoever else used it before me, even though I put gas in there before I dropped the truck back off! Fucking ridiculous. I've requested managers to contact me via phone and still no response. But when I call customer service, I'm told my requests of my holding pay were denied. So in total I've been charged $76.04 when I was told at the store it would be $34.42! Trifling! At this point, I don't want the damn phone call I want my fucking holding fee back!!

Char M. 
Rating:
5.0

Customer did not leave a comment.

Ginger L.  |  First Impressions 
Rating:
5.0

The staff on the morning of pick up was SUPER HELPFUL. I was having a rough morning and they helped calm my day down by being so helpful and polite.

Vanessa M. 
Rating:
3.0

When we dropped it off they told us we drove 25 miles. We didn't, then they found keys & smokes between the seats in the truck that weren't ours. I'm assuming the truck wasn't even checked back in when we picked it up. So we paid extra in mileage for someone else's trip. Our bill was only supposed to be around 35, we ended up paying over 50. I'll have to use the services again. Next time I'll just take pics of the mileage & go through the vehicle myself.

JOY M. 
Rating:
3.0

Customer did not leave a comment.

MIKE K. 
Rating:
5.0

Customer did not leave a comment.

Alfred E. 
Rating:
4.0

You need to check the gas more carefully. I was told that the "tank was full" but I drove 25 miles in the pickup and it took 4 gallons of gas. It might have taken more, but I stopped there. I'm sure I did not use more than a gallon to go 25 miles!

Edith M. 
Rating:
4.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Emmilie B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Deatra L. 
Rating:
5.0

Customer did not leave a comment.

ERIC A W. 
Rating:
5.0

Customer did not leave a comment.

ERIC F. 
Rating:
5.0

Customer did not leave a comment.

Taylor J. 
Rating:
5.0

Customer did not leave a comment.

KEVIN T. 
Rating:
5.0

Customer did not leave a comment.

Miguelangel A. 
Rating:
5.0

Breanna was great . She was the best manager we met . She was so helpful and very friendly and happy when she deals with customers. Thanks to Breanna and her team.

GURINDER C. 
Rating:
4.0

Customer did not leave a comment.

Sheri P. 
Rating:
5.0

Nothing

JATIOON B. 
Rating:
4.0

Customer did not leave a comment.

DANNY T. 
Rating:
5.0

A+ customer service and customer care.

Samuel H. 
Rating:
3.0

I keep renting pickup trucks and nearly every time a hitch is left in the receiver from the previous rent. This time was no different and the windshield was filthy with no windshield washer fluid.

Kurt B. 
Rating:
4.0

Management, staff and facility were great. I’ve had no issues and would gladly recommended to others. Thank you.

Keith A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Levi W. 
Rating:
5.0

Customer did not leave a comment.

Crystal P. 
Rating:
2.0

The texted link to verify the condition stated link expired while still there. I assumed that meant they already completed it in the store? Then my email/phone number I rented the uhaul using wouldn't work to check the uhaul in after hours it told me that I had nothing rented. When I got the agreement number I was finally able to do it through that, but then even sitting in the parking lot it wouldn't confirm I was there using my gps so I couldn't check it in online myself. I left the truck there and put the keys in the drop box with the intent to return in the morning with my car and get help doing the check in and ended up getting a convenience charge.

william R. 
Rating:
5.0

Originally I went to the Van Dorn U-haul but they didn't have the motorcycle trailer. However, they quickly referred me to the Vine Ave UHaul where I was hooked up and gone in a very short time! You all are doing great customer service. Keep up the great work!! And keep those prices competitive, too!!

JONATHAN S. 
Rating:
5.0

Always have a great experience with everyone, Thank You. Keep up the great work 🤗

Ochella S. 
Rating:
4.0

Customer did not leave a comment.

ERIN L.  |  First Impressions 
Rating:
3.0

The vehicle was clean depending on your definition of clean. Can definitely see it's been heavily used. It ran well and I got done what I needed to. The online pick up process is awful. Would have been faster to rent in the store.

Amber B. 
Rating:
4.0

The truck i rented was pretty rickety. Luckily was only driving an hour away for my move. Longer than that I wouldn't have felt safe. I have rented several U-Hauls and this was the worst truck.

Martha L. 
Rating:
5.0

Awesome customer service. It's the only location that I use!!

Jeff M. 
Rating:
5.0

Everything was perfect and the staff were all so nice, professional and helpful.

Jeanette E. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN O. 
Rating:
3.0

Lincoln has a mask mandate and not one employee I saw that this place was wearing one.

Robin H. 
Rating:
4.0

Customer did not leave a comment.

Darcy H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

Deb W. 
Rating:
3.0

Not all the lights were working on the trailer. Dirty inside. I only ordered 12 blankets and only got 12 but I was charged for 24.

Kenneth C. 
Rating:
1.0

Everything was great. But I ordered a dolly and some furniture cloth things to protect stuff. They never gave me any. I tried to dispute the charges for those. $17. They still charged me and no one will get back to me about it.

amber P. 
Rating:
5.0

they were all great

Yolanda S. 
Rating:
5.0

The employees at the locations were great the people the people you get on the 800 number awful don't know what they are doing

Jody D. 
Rating:
4.0

Give customers better information about the after hours check in process. I know the ambiguity makes you money, but it may irritate some customers.

MERV W. 
Rating:
5.0

the lady that helped me was great at her job

MICHAEL O.  |  First Impressions 
Rating:
5.0

Fix the app

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

The staff was super helpful and accommodating. This was truly appreciated after a big move and hours of driving.

Brandi I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

raymond b.  |  Overall Experience 
Rating:
5.0

Staff was very helpful, answered all my questions and was a great help.

Jerry D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEFF N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie M.  |  Overall Experience 
Rating:
5.0

I was very pleased and satisfied with the level of service, communication, friendly staff, and ease throughout the entire process. I will definitely recommend and would use Uhaul again. Thank You!

Christine W.  |  First Impressions 
Rating:
5.0

Consistent A+ Service and Facility

Samuel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE B.  |  First Impressions 
Rating:
5.0

Customer service was excellent. Helpful and courteous and friendly. I highly recommend them.

Edwin D.  |  Overall Experience 
Rating:
3.0

The first facility that I picked the truck up in Chicago Illinois I just dropped the truck off and the keys and the gentleman just ran out for a few seconds okay when I got the truck dolly that I request and we had the few of the truck

audrey o.  |  First Impressions 
Rating:
5.0

Briana (Store Manager) and staff got out of their way to accommodate and help make my move efficient and orderly. Thank you, Keith.

Keith A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alycia G.  |  First Impressions 
Rating:
5.0

Very helpful associates.

raymond b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Obie W.  |  First Impressions 
Rating:
5.0

These people have dealt with several moving & storage needs for me & my family. They are friendly & professional. I think they genuinely care about their customers & their needs. Not just doing a job. I would recommend them to anyone.

Audrey C.  |  First Impressions 
Rating:
3.0

Was told I was supposed to get a free month since I rented a u-haul moving van also. But did not get it nor have I received any information regarding it. Was told by the associate behind the counter when I picked up my rental van.

Billie J M.  |  Online Move In 
Rating:
1.0

Although the facility was clean and the storage unit availability was there for us to use, the staff was the epitome of poor customer service. They had no respect for people, but only cared about the business at hand. They treated us as products rather than people which was rather inhuman and demoralizing.

matthew c.  |  First Impressions 
Rating:
5.0

Always like renting from you!

Mara F.  |  Online Move In 
Rating:
5.0

You got the truck already. You tired and still have to unload and return the truck. 1st month might be free. Don't be dumb.! Get the unit! Your welcome Thanks uhaul

Eric H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer a.  |  First Impressions 
Rating:
5.0

It really easy to get help and very friendly

Ellen M.  |  First Impressions 
Rating:
1.0

Only providing good ratings as I don’t want to impact anyone’s performance rating. The U-Haul truck wasn’t available, yet many were sitting in the same spot before I left and returned. The unit wasn’t cleaned out, needed to swipe and clean out before putting my product into the storage unit. No one in the location was wearing a mask, yet the city still hasn’t adjusted the mask mandate. How does a customer feel when we don’t know the status of everyone working at the location? No one offered an apology for the unit not being available and seemed to blame me for the issue of having two rental units reserved.

Gilbert P.  |  First Impressions 
Rating:
4.0

Very nice and helpful.... Made sure I wouldn't have any problems.

Jami S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Randy S.  |  First Impressions 
Rating:
5.0

They staff were very helpful and entertaining (lol) excellent crew. I've always use U-Haul. Thank you for your help and service.

JoDell G.  |  First Impressions 
No reviews have been submitted for this location.

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