Customer Reviews for U-Haul Moving & Storage of 48 & Vine

6,986 reviews

740 N 48th St   Lincoln, NE 68504
(@ Vine)

(402) 466-8135

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(402) 466-8135

740 N 48th St
Lincoln, NE 68504
(@ Vine)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Deatra L. 
Rating:
5.0

Customer did not leave a comment.

ERIC A W. 
Rating:
5.0

Customer did not leave a comment.

ERIC F. 
Rating:
5.0

Customer did not leave a comment.

Taylor J. 
Rating:
5.0

Customer did not leave a comment.

KEVIN T. 
Rating:
5.0

Customer did not leave a comment.

Miguelangel A. 
Rating:
5.0

Breanna was great . She was the best manager we met . She was so helpful and very friendly and happy when she deals with customers. Thanks to Breanna and her team.

GURINDER C. 
Rating:
4.0

Customer did not leave a comment.

Sheri P. 
Rating:
5.0

Nothing

JATIOON B. 
Rating:
4.0

Customer did not leave a comment.

DANNY T. 
Rating:
5.0

A+ customer service and customer care.

Samuel H. 
Rating:
3.0

I keep renting pickup trucks and nearly every time a hitch is left in the receiver from the previous rent. This time was no different and the windshield was filthy with no windshield washer fluid.

Kurt B. 
Rating:
4.0

Management, staff and facility were great. I’ve had no issues and would gladly recommended to others. Thank you.

Keith A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Levi W. 
Rating:
5.0

Customer did not leave a comment.

Crystal P. 
Rating:
2.0

The texted link to verify the condition stated link expired while still there. I assumed that meant they already completed it in the store? Then my email/phone number I rented the uhaul using wouldn't work to check the uhaul in after hours it told me that I had nothing rented. When I got the agreement number I was finally able to do it through that, but then even sitting in the parking lot it wouldn't confirm I was there using my gps so I couldn't check it in online myself. I left the truck there and put the keys in the drop box with the intent to return in the morning with my car and get help doing the check in and ended up getting a convenience charge.

william R. 
Rating:
5.0

Originally I went to the Van Dorn U-haul but they didn't have the motorcycle trailer. However, they quickly referred me to the Vine Ave UHaul where I was hooked up and gone in a very short time! You all are doing great customer service. Keep up the great work!! And keep those prices competitive, too!!

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

WALTER K.  |  Overall Experience 
Rating:
5.0

Always have a great experience with everyone, Thank You. Keep up the great work 🤗

Ochella S. 
Rating:
4.0

Customer did not leave a comment.

ERIN L.  |  First Impressions 
Rating:
3.0

The vehicle was clean depending on your definition of clean. Can definitely see it's been heavily used. It ran well and I got done what I needed to. The online pick up process is awful. Would have been faster to rent in the store.

Amber B. 
Rating:
4.0

The truck i rented was pretty rickety. Luckily was only driving an hour away for my move. Longer than that I wouldn't have felt safe. I have rented several U-Hauls and this was the worst truck.

Martha L. 
Rating:
5.0

Awesome customer service. It's the only location that I use!!

Jeff M. 
Rating:
5.0

Everything was perfect and the staff were all so nice, professional and helpful.

Jeanette E. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN O. 
Rating:
3.0

Lincoln has a mask mandate and not one employee I saw that this place was wearing one.

Robin H. 
Rating:
4.0

Customer did not leave a comment.

Darcy H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

Deb W. 
Rating:
3.0

Not all the lights were working on the trailer. Dirty inside. I only ordered 12 blankets and only got 12 but I was charged for 24.

Kenneth C. 
Rating:
1.0

Everything was great. But I ordered a dolly and some furniture cloth things to protect stuff. They never gave me any. I tried to dispute the charges for those. $17. They still charged me and no one will get back to me about it.

amber P. 
Rating:
5.0

they were all great

Yolanda S. 
Rating:
5.0

The employees at the locations were great the people the people you get on the 800 number awful don't know what they are doing

Jody D. 
Rating:
4.0

Give customers better information about the after hours check in process. I know the ambiguity makes you money, but it may irritate some customers.

MERV W. 
Rating:
5.0

the lady that helped me was great at her job

MICHAEL O.  |  First Impressions 
Rating:
5.0

Fix the app

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Dennis W. 
Rating:
3.0

I booked a vehicle online, turns out that it was booked for someone else so I had to switch to a smaller truck. It turned out fine but it would have been nice to make one trip instead of two.

Chelsea L. 
Rating:
5.0

Customer did not leave a comment.

Alecia H. 
Rating:
4.0

Friendly, efficient, easy to work with people at this location

Randall B. 
Rating:
5.0

These folks know what they're doing. Quick & efficient.

Tom C. 
Rating:
5.0

The staff was super helpful and accommodating. This was truly appreciated after a big move and hours of driving.

Brandi I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael c.  |  First Impressions 
Rating:
4.0

This location made our very stressful move easier.

BRANDI I. 
Rating:
5.0

Fast service, no issues.

charles S. 
Rating:
2.0

Customer did not leave a comment.

EASTLYN W. 
Rating:
4.0

Customer did not leave a comment.

NICOLAS B. 
Rating:
4.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

raymond b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shawn A. 
Rating:
5.0

Agent wa very helpful un the unhooking if the trailer.

JUAN G. 
Rating:
5.0

Absolutely amazing customer service!! Everyone seems to go above and beyond to make your rental experience the best, from trucks to storage!! So thank you for being so great!!

Alycia G. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Good job for him

Denis K. 
Rating:
5.0

Staff was very helpful, answered all my questions and was a great help.

Jerry D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEFF N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie M.  |  Overall Experience 
Rating:
5.0

Make sure the equipment is there when it's suppose to be! Fine people more so they get the equipment back on time and not selfishly mess up other people's plans!

FRANK N. 
Rating:
5.0

Customer did not leave a comment.

Theodore S. 
Rating:
5.0

Customer did not leave a comment.

Grant O. 
Rating:
5.0

Customer did not leave a comment.

KADIN R. 
Rating:
3.0

Don't charge for 3 gallons of gas when the trip was 17 miles total!

Troy B. 
Rating:
5.0

Very Professional and exceptional service!

james F. 
Rating:
5.0

Customer did not leave a comment.

Jill R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE W. 
Rating:
5.0

I was very pleased and satisfied with the level of service, communication, friendly staff, and ease throughout the entire process. I will definitely recommend and would use Uhaul again. Thank You!

Christine W.  |  First Impressions 
Rating:
5.0

I have been renting vans from this locations for 3 years now, some rentals have been as long as 3 months.. I am always impressed by the quality of service at this location, Jason Goers has built an excellent team!

Alex K. 
Rating:
5.0

Consistent A+ Service and Facility

Samuel H.  |  Overall Experience 
Rating:
4.0

Both ladies that helped me when I checked in & out were very courteous and knowledgeable. checking in/out was very fast and easy.

WAYNE A. 
Rating:
5.0

Customer did not leave a comment.

john O. 
Rating:
3.0

The box was pretty filthy. I had to sweep out a medium sized pile of dirt ( 6” across, half an inch deep.) There were metal washers and other hardware laying loose on the floor. Mom's kitchen had a good deal of dirt in it. The cab had dirt in it and the dash and instruments were dusty. My recommendation would be to insure that all of your trucks are thoroughly cleaned before releasing them,

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Jaime C. 
Rating:
5.0

Customer did not leave a comment.

Ian H. 
Rating:
5.0

Customer did not leave a comment.

WILLIE B.  |  First Impressions 
Rating:
1.0

i got the truck billed 101. drove 40 miles total put in 20 in gas when i got the receipt they charge 57 for fuel. will NEVER, EVER use this one again. worst customer service from a uhaul ever.

SCOTT W. 
Rating:
3.0

Brake light on the truck came on and chimed non-stop. The trailer leaked, so 2 pieces of our furniture got wet.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Patty R. 
Rating:
1.0

Was overcharged for my rental, app stated I returned with less gas then when I began. Had 1/2 tank to start with and ended with 1/2 tank.

Taylor A. 
Rating:
5.0

Consistency of excellence service at this location has been their signature mark. The staff always go above an beyond in providing outstanding service and professionalism in meeting the clients rental and equipment needs. A+ always!

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Tashawna B. 
Rating:
5.0

Customer service was excellent. Helpful and courteous and friendly. I highly recommend them.

Edwin D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nawaf A. 
Rating:
5.0

The cab was filthy and the driver window's knob was broken. Made it hard to roll down window. There was a heavy musky smell in cab, so had to go with windows as if you tried AC, the smell was worse. Then the transmission light came on half-way, making for a nervous trip.

ALISHA S. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
3.0

The first facility that I picked the truck up in Chicago Illinois I just dropped the truck off and the keys and the gentleman just ran out for a few seconds okay when I got the truck dolly that I request and we had the few of the truck

audrey o.  |  First Impressions 
Rating:
1.0

Get the proper mileage between users. I was charged for 126 miles. I only had the truck for two hours and moved in-between houses in Lincoln. Probably only put 20 miles on it. I don't even think its possible to drive 126 miles in two hours while in a U-Haul. It's partly on me for not double checking the mileage and just trusting you all.. But also kind of felt like a scam from U-Haul. Common sense would dictate clearly it was wrote down wrong and no way someone doing one trip from 16th ST to 70th ST in Lincoln could drive 126 miles in two hours. But I guess you got me. Enjoy the extra 130 dollars you scammed out of me. Won't be recommending U-Haul. Penske will be the way I got next time.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Jennie B. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

DAVID E E. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
1.0

Lincoln, Nebraska has a mask mandate for everyone inside a business that went into effect today, August 26th. I wore my mask into the Uhaul location and was surprised and disappointed to see the 2 women behind the counter were not wearing masks. I pointed out the mask mandate had gone into effect one of them she hadn't heard about it and neither one seemed to care. When I brought my truck back hours later they still weren't wearing masks. The next time I need a truck I will go to a business where they take Covid 19 seriously.

Martin W. 
Rating:
3.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Briana (Store Manager) and staff got out of their way to accommodate and help make my move efficient and orderly. Thank you, Keith.

Keith A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phillip S. 
Rating:
4.0

Customer did not leave a comment.

francen P. 
Rating:
5.0

The car trailer was in excellent condition, employees were friendly and helpful. Very happy

Michael N. 
Rating:
4.0

Customer did not leave a comment.

Jennifer R.  |  Overall Experience 
Rating:
5.0

Nothing. Overall was very pleased.

RITA K. 
Rating:
5.0

We always come back to 48th & Vine cause we are pleased with everything at this facility!Well Done 👍 Thanks for the service UHaul!!

Christine A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIN AH S. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

This site has excellent customer service. I was bummed that I had a fuel charge when I had put fuel in the truck. I thought I had it at 3/8 but apparently I was a little short.

Corey B. 
Rating:
5.0

Customer did not leave a comment.

Niete K. 
Rating:
4.0

Customer did not leave a comment.

RICHARD K. 
Rating:
4.0

Customer did not leave a comment.

steve W. 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Great experience. I was in and out in 10 minutes. Very happy

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Vernalisa F. 
Rating:
5.0

Customer did not leave a comment.

Nathan A. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Easier parking procedures at return. When I dropped it off, it was nearly impossible to get into the parking lot with the trailer. Other than that, everything was seamless.

Aaron K. 
Rating:
5.0

Customer did not leave a comment.

Joseph Z. 
Rating:
5.0

Everything was just perfect and Aiden was fast and friendly. Fantastic!

Lisa H. 
Rating:
5.0

The app sucks. I was not able to upload the image of the odometer. I tried it for 15 mins using different devices. Ultimately, I had to use the website to submit it. Everything else was amazing!

Akshat G. 
Rating:
5.0

Customer did not leave a comment.

Linh B. 
Rating:
4.0

Trailer lights didn't work, Prior damage to trailer fenders had several marker lights crushed. Used my own trailer / flasher magnetic lights to meet requirements. Staff very helpful and courteous.

Dale F. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Outstanding customer service and staff. Cost effective option and good value for the money.

Samuel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alycia G.  |  First Impressions 
Rating:
5.0

Very helpful associates.

raymond b.  |  First Impressions 
Rating:
4.0

The store staff was helpful and flexible. I will definitely consider for my next move. Thank you.

Keith A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Obie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna S.  |  Overall Experience 
Rating:
5.0

Great value and exceptional customer service.

Samuel H.  |  First Impressions 
Rating:
4.0

Unit contained some junk and a lot of dirt.

Justin N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny P.  |  First Impressions 
Rating:
5.0

These people have dealt with several moving & storage needs for me & my family. They are friendly & professional. I think they genuinely care about their customers & their needs. Not just doing a job. I would recommend them to anyone.

Audrey C.  |  First Impressions 
Rating:
5.0

Always outstanding customer service.

Samuel H.  |  Overall Experience 
Rating:
3.0

Was told I was supposed to get a free month since I rented a u-haul moving van also. But did not get it nor have I received any information regarding it. Was told by the associate behind the counter when I picked up my rental van.

Billie J M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TIFFANI L.  |  First Impressions 
Rating:
1.0

Although the facility was clean and the storage unit availability was there for us to use, the staff was the epitome of poor customer service. They had no respect for people, but only cared about the business at hand. They treated us as products rather than people which was rather inhuman and demoralizing.

matthew c.  |  First Impressions 
Rating:
5.0

Always like renting from you!

Mara F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer R.  |  First Impressions 
Rating:
5.0

Great customer service!

Lori m.  |  First Impressions 
Rating:
5.0

You got the truck already. You tired and still have to unload and return the truck. 1st month might be free. Don't be dumb.! Get the unit! Your welcome Thanks uhaul

Eric H.  |  First Impressions 
Rating:
4.0

It's good overall!

Somsri c.  |  Overall Experience 
Rating:
4.0

The only issue I didn’t like was that I couldn’t call and talk to someone local. When I called a local number, it directed me to the call center and I was on hold for a long time. Overall though it was a pleasant experience and the staff at 48th and Vine were great to work with!

Linda S.  |  First Impressions 
Rating:
5.0

The manager Jason is great. Overall great service.

ernesto a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JON L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

REGENCE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiandra D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Catherine H.  |  Overall Experience 
Rating:
5.0

It really easy to get help and very friendly

Ellen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERTK M.  |  First Impressions 
Rating:
1.0

Only providing good ratings as I don’t want to impact anyone’s performance rating. The U-Haul truck wasn’t available, yet many were sitting in the same spot before I left and returned. The unit wasn’t cleaned out, needed to swipe and clean out before putting my product into the storage unit. No one in the location was wearing a mask, yet the city still hasn’t adjusted the mask mandate. How does a customer feel when we don’t know the status of everyone working at the location? No one offered an apology for the unit not being available and seemed to blame me for the issue of having two rental units reserved.

Gilbert P.  |  First Impressions 
Rating:
5.0

The staff were particularly easy to work with and made sure I knew how to get to my storage unit, etc. The unit itself was clean. Very satisfied with my experience.

Alwyn K.  |  First Impressions 
Rating:
5.0

Helpfully staff, quick in and out service.

JON L.  |  First Impressions 
Rating:
5.0

Great employees very helpfull

dennis c.  |  First Impressions 
Rating:
5.0

Aiden was wonderful! He made the whole stressful process of moving so much easier. He was so polite and helpful. He took the time to answer my questions. He went above and beyond for which I truly appreciate him!!!

Jennifer B.  |  First Impressions 
Rating:
5.0

Great value and great staff.

harrington a.  |  First Impressions 
Rating:
4.0

Very nice and helpful.... Made sure I wouldn't have any problems.

Jami S.  |  First Impressions 
Rating:
4.0

Good place to get especially when it is last minute moving solutions .... thanks!

Sade T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Randy S.  |  First Impressions 
Rating:
5.0

They staff were very helpful and entertaining (lol) excellent crew. I've always use U-Haul. Thank you for your help and service.

JoDell G.  |  First Impressions 
Rating:
5.0

Great help at this location

scott a.  |  First Impressions 
No reviews have been submitted for this location.

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