Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All the guys were very friendly and helpful. We noticed our unit had a leak and they gave us a different one.
BRADLEY R.
Rating:
5.0
Customer did not leave a comment.
BRUCE K.
Rating:
5.0
Great customer service!
lori m.
|
First Impressions
Rating:
5.0
You got the truck already. You tired and still have to unload and return the truck. 1st month might be free. Don't be dumb.! Get the unit!
Your welcome
Thanks uhaul
Eric H.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
NAWRAS B.
Rating:
5.0
Customer did not leave a comment.
Lisa B.
Rating:
5.0
Good service, will return again, I returned the trailer before 9:15 pm same day
mark N.
Rating:
4.0
This location was fine. When making the reservation was a horrible experience.
mark S.
Rating:
5.0
We live in a society where excellent customer service is nonexistent. The manager's name is Jason and the staff at this location go above and beyond to assist the customer while making sure the customer is satisfied.
From my experience, ALL of the employees there are extremely professional and they listen to the customer. I've had two encounters with Aiden that made me think, "Is Aiden real???" :)
Encounter 1: May 2021. Before leaving the store, I received a receipt. I noticed there was an overcharge. As I was attempting to explain why the bill was incorrect, AIDEN WALKS IN. He sensed there was a problem and walked over to help. Aiden looked at the bill and performed calculations. I was charged for mileage when I should not have been. (The bill was generated by the computer system.) Aiden apologized for the error. It was a computer glitch. Aiden issued a refund.
Encounter 2: Yesterday 6/16/2021. I rented a cargo van for the day. This time a UHAUL E-alert popped up. I was given a number to call. I sat down and dialed the number. It was the wrong number and as usual, there were customers. AIDEN APPEARS OUT OF NO WHERE and sits right in front of me. I explained the situation. AIDEN dials the correct number to UHAUL and says, "This is AIDEN. I have an E-alert. Both myself and the customer want to know what this is about." (Aiden took my drivers license and listened patiently to UHAUL on the other end and began asking me questions.) He was patient, professional and truly wanted to get to the bottom of it. I was overcharged on a bill in 2016. The traffic manager issued a certificate but forgot to remove the E-alert. Aiden said, "They can take of it in a few minutes." They did. Aiden could have said, "2016? I can't help you with that!!!" He didn't.
For over a month, I've been telling everyone about my experience with the staff and Aiden. Aiden upholds the policies and doesn't hesitate to take the customer with him as he explains what is going on. In a perfect world, I would like to see this UHAUL location advance and continue to grow. As for Aiden, I wish him the best in all of his endeavors (personal, academic and career). I've noticed Aiden run outside to check on a truck. When he steps back into the store, he can sense when there's a problem. He is efficient and effective in his managerial skills and that, is rare!! Bots can't do that. So, Aiden is real!
Rain B.
Rating:
5.0
The truck was clean, everything very well maintained, stayed very cool in the 100 degree weather and was perfect for our needs.
Jessica L.
Rating:
3.0
Nothing comes to mind.
Samuel B.
Rating:
4.0
You can answer the phone locally instead of sending all callers to the call center where we don't get personalized service.
I really dislike this change. You can't find out local information.
Judith F.
Rating:
4.0
It would have been nice to get the vehicle size I wanted, but I didn't have any notice so it all worked out.
Troy K.
Rating:
4.0
I extended the rental by 24 hours and was charged nearly $300 for the truck. I was told there would be no additional charge. I'm very upset and unless this gets resolved won't be renting with uhaul again.
CINDY T.
Rating:
5.0
Customer did not leave a comment.
Charles N.
Rating:
5.0
Customer did not leave a comment.
Wenqian W.
Rating:
5.0
Customer did not leave a comment.
steve W.
Rating:
4.0
It's good overall!
Somsri c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
steven K.
Rating:
5.0
Customer did not leave a comment.
RANDALL S.
Rating:
2.0
There was very little initial help, here is the key, the truck is there. Didn't direct me to the truck i was to get when there were two available, find the number on truck to match the key without telling me where to find the number on the truck. It almost was don't bother us you figure it out
Leon H.
Rating:
5.0
Customer did not leave a comment.
Tim S.
Rating:
5.0
Excellent service.
miguel A.
Rating:
5.0
Customer did not leave a comment.
Fredrick S.
Rating:
5.0
You did wonderfully, thank you for a stress free and useful service :)
Jordyn F.
Rating:
4.0
The only issue I didn’t like was that I couldn’t call and talk to someone local. When I called a local number, it directed me to the call center and I was on hold for a long time. Overall though it was a pleasant experience and the staff at 48th and Vine were great to work with!
Linda S.
|
First Impressions
Rating:
4.0
Make it so the people who rent a storage unit be able to type the gate code in without having to get out of there vehicle
alex J.
Rating:
5.0
Awesome! Everyone was great!
Kelly G.
Rating:
4.0
Very pleasant personnel. Thanks
JAN B.
Rating:
5.0
Customer did not leave a comment.
Carlos R.
Rating:
5.0
Customer did not leave a comment.
TY H.
Rating:
5.0
Customer did not leave a comment.
KAREN K.
Rating:
4.0
Customer did not leave a comment.
Jeffrey S.
Rating:
5.0
The manager Jason is great. Overall great service.
ernesto a.
|
Overall Experience
Rating:
5.0
Office staff was extremely courteous and helpful.
Michael S.
Rating:
5.0
Easy process to pickup. Employee came out and got trailer all hooked up
Kirk R.
Rating:
4.0
Customer did not leave a comment.
Donald M.
Rating:
5.0
Staff was very friendly and efficient. Only took about 5 minutes to for the return.
TERRY H.
Rating:
3.0
Better customer service and communication. I went inside to ask about other options and then left only to have to come back in to get the key. It would have been nice if the employees would have recommended I stay inside for the phone check in knowing I'd have to come right back in for the key. I also did not receive the utility dolly I paid for even though it said it would be with The uhaul and no Employees checked or asked when I went to get the key to let them know if the dolly was there or not.
LOUISA E.
Rating:
4.0
Customer did not leave a comment.
JON L.
|
Overall Experience
Rating:
2.0
This whole process was a shit show
Laura G.
Rating:
5.0
Customer did not leave a comment.
chandra L.
Rating:
5.0
Customer did not leave a comment.
Russell C.
Rating:
4.0
Everyone was very helpful and nice. They made sure we understood everything we needed to know about the equipment and answered all our questions.
Sonny E.
Rating:
5.0
Customer did not leave a comment.
DONALD S K.
Rating:
4.0
Customer did not leave a comment.
REGENCE M.
|
Overall Experience
Rating:
5.0
Clean office and efficient return process the staff was ready to help.
Scott J.
Rating:
5.0
Customer did not leave a comment.
jennifer a.
|
First Impressions
Rating:
5.0
Very helpful check in and return, Thanks.
Gary C.
Rating:
4.0
Customer did not leave a comment.
Charles S.
Rating:
5.0
Customer did not leave a comment.
Jared O.
Rating:
5.0
Customer did not leave a comment.
Eric J.
Rating:
5.0
Customer did not leave a comment.
William G.
Rating:
5.0
Customer did not leave a comment.
Kiandra D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dennis C.
Rating:
5.0
Customer did not leave a comment.
jeff N.
Rating:
4.0
Customer did not leave a comment.
Catherine H.
|
Overall Experience
Rating:
4.0
The lock on the truck did not work. Was fine because it could still sit in the hole to hold the door latch down, but the lock itself would not close and key would not go in. We didn't figure this out until we started loading the truck.
Emma J.
Rating:
3.0
Have more staff available.
Frederick A.
Rating:
5.0
Ever since I moved to Lincoln 11 years ago and return my first U-Haul here I've had a great experience at the 48th and buy it or I will not go to another U-Haul place cuz I've been welcomed with a smile! The staff there are super friendly the manager there is awesome
John L.
Rating:
5.0
Customer did not leave a comment.
Stephanie C.
Rating:
5.0
Very quick process and friendly staff. Great job!
Gerald H.
Rating:
5.0
Customer did not leave a comment.
Samuel A.
Rating:
5.0
Great customer service. Very helpful!
KRISTIN D.
Rating:
4.0
Customer did not leave a comment.
Carol I.
Rating:
5.0
Customer did not leave a comment.
TIMOTHY T.
Rating:
5.0
Wish the truck would have been quieter!
Will ask more questions next time, because trip from Nebraska went well except the noisy truck.
Steve M.
Rating:
5.0
I suggest to have employees engaged with the customer. Having discussions about getting tattoos and where each got them and from which state was above distracting. Seemed more important than taking care for f the customer who came in to rent a truck for the day. Nobody went over vehicle for damages let alone having the truck ready for pick up. I did all pre truck rental so I could just come in. I had to pull the truck out and get the blankets with dolly loaded. Very disappointed in this experience. The return was perfect, pulled up and was greeted by an employee and shuttled me on my way.
Darrin W.
Rating:
5.0
Customer did not leave a comment.
Melodee R.
Rating:
5.0
Customer did not leave a comment.
Michael S.
Rating:
5.0
Incredible customer service. Positive attitude and extremely helpful. Could not find a better place to end a long moving process.
jeremy R.
Rating:
5.0
It really easy to get help and very friendly
Ellen M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Randall G.
Rating:
3.0
I always pick this location because I like the manager and the staff is always friendly. However this time, no one wore a mask even though there is a mask mandate where we live, also common courtesy in a pandemic would be good in a professional setting. Also, when I went to return my equipment, you are supposed to wIt in your rental and the employees come help you. I waited for ten minutes before I got upset and just went inside. Again no mask and no apology. Also the employee who initiated my rental kept asking the other employees for help and said “I'm bad with computersâ€
Chelsea C.
Rating:
5.0
Customer did not leave a comment.
fernando M.
Rating:
5.0
Customer did not leave a comment.
ROBERTK M.
|
First Impressions
Rating:
5.0
Very good service
Harry G.
Rating:
3.0
Customer did not leave a comment.
Kassondra C.
Rating:
5.0
Everything is good. However I said NO to safe tow and still get added and charged for $8.
Cameron S.
Rating:
5.0
Customer did not leave a comment.
Tom F.
Rating:
1.0
Only providing good ratings as I don’t want to impact anyone’s performance rating. The U-Haul truck wasn’t available, yet many were sitting in the same spot before I left and returned. The unit wasn’t cleaned out, needed to swipe and clean out before putting my product into the storage unit. No one in the location was wearing a mask, yet the city still hasn’t adjusted the mask mandate. How does a customer feel when we don’t know the status of everyone working at the location? No one offered an apology for the unit not being available and seemed to blame me for the issue of having two rental units reserved.
Gilbert P.
|
First Impressions
Rating:
5.0
The truck reserved wasn't available. Had to use a cargo van, guess the reservation (2) was made for yesterday at the wrong pickup time. I was told sorry we have only this free right now. No apologies were made and the price guarantee didn't even kick in. Only giving high scores because I know that bonus affect the local business reps and store manager. Wasn't very happy with the service and this was also the web app to reserve the truck.
Gilbert P.
Rating:
4.0
Customer did not leave a comment.
Ninette G.
Rating:
5.0
ou Guys are doing great!
Gary G.
Rating:
5.0
Customer did not leave a comment.
Jim W.
Rating:
5.0
the only issue i had was the brakes, pushing down softly and the my fbrake pedal pushed in more , the engine surged and kept moving with foot on pedal. . happened twice, in lincoln and at nebr. city at storage unit. i did tell the person when i dropped off the truck.
robert M.
Rating:
5.0
The staff were particularly easy to work with and made sure I knew how to get to my storage unit, etc. The unit itself was clean. Very satisfied with my experience.
Alwyn K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chase O.
Rating:
3.0
Ever since being forced to do everything on line I have been receiving a lot of spam calls.
Carrie G.
Rating:
4.0
No smoking in the U-Haul
Kenneth S.
Rating:
3.0
I was disappointed that none of the staff wore a mask during the pandemic. This should be standard operating procedure for your locations, especially a busy one like this.
SCOTT K.
Rating:
5.0
Customer did not leave a comment.
Janet C.
Rating:
5.0
Customer did not leave a comment.
GREG ALLEN H.
Rating:
5.0
Great!!!
Jason E.
Rating:
5.0
Very easy return
linda C.
Rating:
4.0
Customer did not leave a comment.
Matt J.
Rating:
5.0
Customer did not leave a comment.
Robert G.
Rating:
5.0
Couldn't really express any more improvements the store already has great employees
shannon W.
Rating:
3.0
My reservation was put in wrong even though we were very specific about our needs for date of pick up and return. This causes me to have to get a 10' truck rather than a van that had side door access as well as rear access
Sarah W.
Rating:
5.0
Customer did not leave a comment.
Lawrence M.
Rating:
5.0
Helpfully staff, quick in and out service.
JON L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER P.
Rating:
5.0
I will continue to use this U-Haul! They are excellent and provide exceptional customer service!
Election C.
Rating:
4.0
Customer did not leave a comment.
Dianna P.
Rating:
5.0
I was double billed and still waiting for this to be corrected.
Steven B.
Rating:
5.0
Made the job a lot easier and didn't have to worry about my belongings getting wet if it rained.
Kyle G.
Rating:
4.0
No one answered the phone when I called three times to change my reservation. Otherwise, very quick and efficient service at the location.
STEVEN S.
Rating:
3.0
I have serious issues because of the actions of your employee, Danielle Masters. I will be calling corporate Monday morning, you can also reach me Justin Maguire at 712.435.8861
JUSTIN M.
Rating:
4.0
Customer did not leave a comment.
pat L.
Rating:
5.0
Super helpful employees! Great experience, as this was our first truck rental.
Tachier R.
Rating:
4.0
The employee tried to manually enter my card information, compromising my card security, I asked him to try and run it through the POS card reader but he tried again to get my card numbers, I let him know that made me uncomfortable and I would rather use my chip for my cards security, although he did do as I asked, this behavior was concerning as there was no issue with the card reader.
REBECCA S.
Rating:
5.0
Great employees very helpfull
dennis c.
|
First Impressions
Rating:
5.0
Aiden was wonderful! He made the whole stressful process of moving so much easier. He was so polite and helpful. He took the time to answer my questions. He went above and beyond for which I truly appreciate him!!!
Jennifer B.
|
First Impressions
Rating:
5.0
Great value and great staff.
harrington a.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tonia W.
|
Overall Experience
Rating:
4.0
Very nice and helpful.... Made sure I wouldn't have any problems.
Jami S.
|
First Impressions
Rating:
5.0
Appreciate the free 1 month storage. Staff was very friendly and cooperative. Great service
David W.
|
Overall Experience
Rating:
4.0
Good place to get especially when it is last minute moving solutions .... thanks!
Sade T.
|
First Impressions
Rating:
5.0
No negatives. My items were always secured. Thanks!
Carrie G.
|
Overall Experience
Rating:
5.0
Helpful staff and great location.
harrington a.
|
First Impressions
Rating:
5.0
Always exceptional customer service.
harrington a.
|
Overall Experience
Rating:
5.0
Excellent customer service!!!!!
Dyann B.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Randy S.
|
First Impressions
Rating:
5.0
Love the workers ☺️ very friendly n happy. We will always if needed use this facility. Thank you U-Haul
Lakota G.
|
Overall Experience
Rating:
5.0
Thank you Jason!
dana s.
|
Overall Experience
Rating:
5.0
Love my experience n the staff is wonderful n helpful. Always smiling keep up the good work
Lakota G.
|
First Impressions
Rating:
5.0
Great experience. Would use again.
Leanna M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tonia W.
|
First Impressions
Rating:
5.0
Thank you for the storage you offered me during my move it really helped me BIG!
Jasun V.
|
Overall Experience
Rating:
5.0
They staff were very helpful and entertaining (lol) excellent crew. I've always use U-Haul.
Thank you for your help and service.
JoDell G.
|
First Impressions
Rating:
5.0
Premier location and staff. Consistently meets the customers request with professional, prompt, and courteous attitudes and service.
Samuel H.
|
Overall Experience
Rating:
5.0
Outstanding customer service and staff are always professional. Simply the Best!
harrington a.
|
Overall Experience
Rating:
2.0
You guys stoleeverythaing I had and threwit away saying because the door was with out a lock thin charged me with it and I couldent afford the bill you confinckated every thaing I own my son had left a pile while cleaningand thay told him we were evicted from there gave like a week was a lie thin he was going threw it went and sat in his truck saw a guy walk by went to the storage door had a lock on it he went up and told office that that guy locked him out and thay said he was a big guy I would have to talk to him and I went back to the unit the next day and I saw my stuff sitting out side the trash thin I went to the unit it was completely empty I got a few important thaing and won't in side and thay told me it was abanded because it didn't have a lock on it and I said I explained what my son told me that thay locked it and he couldent get it then thay take lock off and steal my stuff thay wanted and throw away the rest we argued where in you rule book says that I have to have a lock on the door or you guys Rob the person I had a few thousand worth of stuff there I would like to see the pictures of the place you did take pictures before locking and thin stealing my stuff and thin kept charging me for unit so I couldent afford it and got my other unit so every thang I own is gone
matthew W.
|
Overall Experience
Rating:
5.0
Great help at this location
scott a.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
albert b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary P.
|
First Impressions
Rating:
5.0
Great customer service The manager is very understanding I would recommend this facility to anyone.
Rontasha J.
|
Overall Experience
Rating:
5.0
Great service at this location. Always professional and expedient.
Samuel H.
|
First Impressions
Rating:
5.0
Very accommodating and friendly
susan p.
|
Overall Experience
Rating:
5.0
I completely sweep the unit
Stephen V.
|
Overall Experience
Rating:
5.0
Truck only cost $38 in total for a local move in 24 hours, and they gave me a storage unit for free for one month.
christine h.
|
Overall Experience
Rating:
4.0
Very helpful and polite
Corki D.
|
Overall Experience
Rating:
4.0
The white kids you have working for you need a spanking. Their 'tudes need a readjustment. The one black dude was more helpful disconnecting my trailer but when he needed help, he couldn't find it.
Tina R.
|
First Impressions
Rating:
5.0
Appreciated the free month's rent.
Muarci B.
|
Overall Experience
Rating:
5.0
Great service thank you
SHELLE P.
|
First Impressions
Rating:
5.0
Spent a lot on the moving truck....... 48th and vine hooked it up with a free first months rent for the storage!! Can say that was a great break when you're moving from Oregon to Nebraska;)
Toni G.
|
Overall Experience
Rating:
5.0
They are very helpful
angie i.
|
Overall Experience
Rating:
3.0
I thought U-Haul was getting expensive so I moved out.
dara a.
|
Overall Experience
Rating:
5.0
Everyone was so helpful and polite. What a great company, and group of employees. I was stressed and not sure what I was doing and everyone I interacted with was great. Thank you!
Leanna M.
|
First Impressions
Rating:
5.0
Everyone was always so pleasant and the facility always very secure and clean
lurri s.
|
Overall Experience
Rating:
5.0
Staff very professional, helpful and friendly
kristie j.
|
Overall Experience
Rating:
4.0
There is a problem with the online account management. I tried to update my credit card information. Each time, it appeared to accept the change, then I would get a late payment notice + $15 late fee.
KATHIE H.
|
Overall Experience
Rating:
5.0
Very helpful, and friendly people to work with.
SUSAN F.
|
Overall Experience
Rating:
3.0
After a long week of trying to get ahold of somebody regarding my storage unit I had had enough. I was angry and frustrated. But in the end I was compensated fairly. They turned it around. Good job th
Bryan B.
|
First Impressions
Rating:
5.0
The guys at this store were beyond-words amazing! I cannot say enough about them. Friendly, helpful, courteous and so many other synonyms. They made the whole experience very easy and I would go back.
Christopher M.
|
First Impressions
Rating:
5.0
Employees at both locations were great. Friendly and all. They accommodated us with a free day because of a blizzard which was very helpful. All in all. I'd definitely return on my next move.
Bryan B.
|
First Impressions
Rating:
5.0
The customer service was incredible. Thank you.
jennifer s.
|
Overall Experience
Rating:
5.0
I've rented vans at this location for years not to mention my recent storage. I've ALWAYS found the staff, Jason and the entire staff helpful, pleasant and courteous. I can't thank them enough!!
Matt B.
|
Overall Experience
Rating:
5.0
I would highly recommend this facility. Great people!