Customer Reviews for U-Haul Moving & Storage of Altamonte Springs
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Altamonte Springs
tom K. on
Tabitha very helpful
Kenneth H. on
Why should I have to pay $25 to clean a truck I had for three days?
Eduardo R. on
It was nicer than others I have had in the past.
TABATHA R. on
Everything was fine until I got my bill the next day and was charged $21 “after hours” fee. Was never told ahead of tile or after the fact what that was - reselling disappointing.
Steve B. on
The only issue was the wait time to rent van. Folks were friendly. The vehicle inspection process and the return process is why I gave above average, that part was awesome, quick and easy.
Richard O. on
Had to wait 30 minutes between my scheduled 11:00 am reserved pickup because there was only one person working on a Saturday morning with an active list of reservations for that time slot. Need better discipline on manpower staffing and consequences for those who don’t show up or are significantly late in appearance. And then my reserved trailer was not there and they had to schedule me into a different piece of equipment. Usually I rate this location as “excellent”.
Mark B. on
Everything was perfect
Joanne G. on
The manager was not helpful or kind or attentive in dealing with a serious matter upon returning van. Then I was billed even after credit card info was changed to be billed. Then I was charged for numerous days. Do not use this location. They are unprofessional and uncaring.
rahem B. on
A lady called me the next morning with an attitude saying I did not return the truck , which I did last night.they need to know about their stuff instead of calling customers and accusing them of not bringing something back the truck was literally parked in the front of the building you cannot miss it !! Unprofessional
Rayling D. on
Customer service was AWESOME. Had no problems checking in or out. DEFINITELY will use UHAUL again.
Ellen D. on
Give your General Manage more support. He was short staffed but did a great job
jennifer L. on
The delivery was a challenge, but once the problem was identified, management did everything they poosibly could to correct the issue.
Sherri S. on
Staff are negligent I was not informed of information I was incorrectly over charged Customer service has not responded, its been 3 weeks
Rayon W. on
Truck was very loud coming from engine,ac was not cold,I had to wait for a long time for them to make my reservation.
Christian T. on
Was not very helpful in hooking up car tow... Especially after spending almost $800 ..and wanting another $20 to help
Franssy P. on
You guys have the best customer service keep up.
Gregory W. on
Employee's were courteous and helpful. Being able to use the internet to reserve what I needed was great !
Rick A. on
Tried calling in when i wanted to leave equipment after hours. waited on hold for 30 min before hanging up. Worst part of rental.
Treece N. on
Need more help so customers aren’t waiting an hour to pick up a reservation.
PETER T. on
Great manager
BARBARA H. on
I would recommend this top-notch facility in a heartbeat due to the excellent management!
Jeremiah M. on
Excellent facility and the friendliest and most helpful staff I’ve ever dealt with!
Scott D. on
Charging me $200 for 8 days of storage is terrible. Not offering a prorated rate and locking me out until I paid is nothing but greed.
TRACY V. on
Uhaul is my they are the best. Prices are more expensive than I expected.
oneida c. on
Friendly staff!
oneida c. on
Quick and easy!
Britney B. on
The uhaul and storage they were great and I wanna thank Mr. Andy for helping me and understanding you guys are awesome and keep up the good work
Javier F. on
Thanks 😊 for the service 👍 and the staff was very friendly 😀 and professional. Great place for get your things in a storage 👍. Thanks for make easier 😊 for me and my family.
Alicia O. on
The two employees that helped me were professionally wonderful.
KIM G. on
Thanks
Carol D. on
The guys that worked there displayed excellent customer service. They acknowledged my presence and apologized for my wait time. When it was my turn they took care of my needs in a timely manner.
Lorrie C. on
Convenient location for my needs, staff is always friendly and accommodating. I have used this location several times and have never been disappointed. Recommend the services to anyone. Thank you.
Jenny H. on
Facility was clean, employees friendly, helpful, and efficient. Great experience.
Danielle A. on
It was a JOY to do business with this facility! It was clean, safe, and everyone I interacted with was pleasant and professional. Thank you again if I am ever in need I will certainly be usin again!
Lisa C. on
The owner & staff were very helpful
Ibrahim M. on
Great and friendly staff and excellent manager Melissa with excellent customer service
KATREECE D. on
Great experience! Helpful staff!
Miriam L. on
She was very nice and did an excellent job to help me satisfied my needs
Cory H. on
Melissa was great
Sabina R. on
It was a pressure doing bisnnes with this company at 598 w hw in Altamonte springs everything went perfect for my needs i recommend i give them a 10 Thank you great job Sabina Rodriguez
David L. on
Convenient and affordable
Yonnie R. on
This was the best storage experience that i have encountered. Management here is the best. This will always be my first selection for storage. I'm Highly reccommend U haul storage located on state rd
Laura R. on
The Altamonte team went above and beyond helping me resolve complications from a corporate made scheduling error. They were great! Caring and dedicated to customer support and satisfaction!
felicia l. on
Kind and professional!
thomas s. on
I had an excellent experience and will probably use again in my new location
Shari C. on
You told me you would have a climate control unit available. Not only did you not a 53 foot truck can not make a delivery.
David C. on
being told that all I have to do is fold the moving blankets and I'm good.... THEN getting multiple calls being told I'm about to be charged... not cool
Timothy S. on
The staff was working very hard. They were very busy and very short staffed. I had been to this location a few times before and have never had an issue. This time my experience was terrible
Franklin T. on
Worst move of my life! Box did not arrive as scheduled. Delivered to a location different than noted on agreement. No one could find it for 2 days. Then not delivered for 2 more days. ZERO stars!