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SANDRA C.Customer Reviews for U-Haul Moving & Storage of Altamonte Springs
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was good. Truck was good. This location has always been reliable.
ALEXANDER I.The employee, Destiny, left the truck running while returning my truck and decided to charge me for the gas. I have the receipt for filling up the truck.
Taylor G.The guy who helped has an in deference that was a stark contrast from the pickup location
Walton Z.Good location, will use again.
William T.The entire experience met my expectations, especially the employees who were very helpful to someone who doesn't use technology very often.
MARK B.Angi is amazing!!!!!! Great Manager!!!!!
HENRY R.Absolutely Nothing! From the time that I picked up the trailer in Altamonte springs fl until I returned the trailer in Waterford Michigan nothing but excellent well trained employees with customer service...
DAVID M.Never change... you're the best people
JOSE H.i have been overcharged even though I did not use any of furniture pads and fill the tank back in to the same level as I picked that up. Someone should call me asap otherwise I will post a google review as well. Thanks.
MURAT C.i request online from these place hand truck and dolly.when i pick up the truck the counter man told me the dont have dolly and handtruck so he give me apliancce hand truck.thats the best they cut do. thats you called U-HAUL; BAD BAD BAD
RAFAEL M.Awesome people
JOSE H.Easy check in and return
JAMES M.The tires were so out of balance it was like being in a blender. I bought gas but was charged to gas up the truck. Trevor, asst mgr was snotty and zero help. It takes over 20 minutes on hold to get a live person.
Glenn N.Less paper work
STEPHEN C.Once the car tow is hooked uplease just check and make sure that all the tail lights & blinkers are all in working condition . I was pulled over on 3 different times due to the fact that the right turn blinker wasn't connected right or maybe just not working properly . I'm sure it wasn't on purpose & just a simple ohversight ‘I know things happen & we are only human and we all make mistakes. Unfortunately it cost me a moving violation of $98.63 and each time I was pulled over for it , it did slow me down quite a bit and got me to my destination way past my arrival time. So besides costing me extra money I didn't really have to spend and getting me into town much later then I should have and the only other thing was when I got loaded all up and had to get beck to have the car two connections done I was also charge a hookup fee . This is something I was never made aware of when I paid for the truck, two and hand doily . I had already paid for everything and was very surprised that I was being charged again for something else when I got there .. So besides the hidden fee & the right blinker not working properly everything else was really great . Anyway I got the truck turned in Friday with extra gas in it and everything was good ,,I turned the truck and two in with no problem and the equipment was in the same clean condition as when I originally picked it up . Thank you , Lacey Klein
LACEY K.Customer service was miserable, unhelpful, and purposely sent be to a location across town. Hung up the phone and cussed me out. Horrible customer service. The store location did not give me a hand truck but charged for one, the money was not returned and had to pay for something I never recieved.
CARRIE L.U-Haul is very easy to work with.
DIANNE A.By wiping the inside of the truck down. It had pollen all everywhere from the last person had it plus finger prints. But overall it was very useful
ASA M.Understaffed earlier in the weekday. The weight of the 12X8 enclosed taxed the limit of smaller female strength. Also, staff should be more independent and self confident without having “to check with my manager†for the simplest and most basic common sense questions.
RICHARD O.The customer service is great exep the part we're they were too busy Thank you
Angel L.Requirements for service was not acceptable. Next time I will go somewhere else.
Phillip G.Excellent staff!
Cynthia W.Both employees I worked with were fantastic. Thanks to each.
CARL A.The owner, or young lady behind the front desk was very unfriendly, and uninviting. She was very rude. The young man assisting her was very pleasant. Thankfully he was there.
PHALANA W.Can be a long wait when another customer is being serviced.
WALTER L.Staff at this location was nicer and more knowledgeable than the staff of nearby large locations.
GARRETT P.Manager was super nice and helpful. Interior of truck was a bit dirty but overall a good experience.
ROBERT C.Answer the phone... my card was charged $19.70 after I turned in the truck with more gas than what I got it in and the guy in Jacksonville FL told me I was only being charged $3.40 for over miles... Please do better at stating your charges
Mario W.Maybe adding a fragrance in vehicles it did smell like a dirty garage.
LUCYMAR R.None the staff was nice whole experience was easy.
CARMEN S.My experience was excellent
JAMES H.My pick up time was 9:30 am I waited in line from 9:10-9:40 am. Only 1 rep helping people at the counter. Took another 20 minutes to leave because of a slow computer. I was told that I still only had until 1:30 to return the equipment or be charged $50 for being late. I had to rush what I was doing to avoid being charged. I was credited $5 for the auto transport being short a strap, I had to use my own strap to keep the car down. I think I will just use penske next time.
Rc S.The pick up and drop off was great. The issue was I was charged for a extra day. I called the location and they told me I needed to talk to customer service so they transferred me to customer service where they called the location back and talked to the asst manager and he said there was a mistake a d would refund the extra day. I am not sure why I needed to make a 40 minute phone call for a simple mistake that should have been taken care of at the location.
Mario S.Long wait time
KATHERINE M.I never have a bad experience here but I did last week. I walked in and waited in line to turn in the truck I rented. When I was finally helped I turned in the keys and asked if someone would check the truck. The guy that helped me said they did not do that. I assumed it was due to covid so I said ok and asked for the receipt. He said it will be emailed once he checked the truck out. Turns out he did not check in my truck and I got charged a $20 after hour fee. I called and they are working with upper management to get my $20 back. Either way, I paid $140 for a 1 way trip where I am even questioning the miles they claim I used. The $19.99 in town moving is just a bait and hook. I was not even told it only works if you return it to the same location. With as tight as money is right now, the procedure should have been transparent so the customer can make a decision that fits their needs and budget.
CARLA M.Perfect moving day ...truck was ready,extra equipment needed was all there,ready when scheduled,employees very nice and helpful... Everything went well
Andrew P.I was given keys to a truck which was not mine and I was not shown which truck to take. The truck them wouldn't start after loading and it took roadsidec6 hours to fix the problem.
KYLE N.The inside of the cab smelled like an ashtray, and the back smelled like gasoline was poured on the floor.
JASON P.The big problem I had was I needed a DOCK HIGH 26 foot truck. I asked 3 times if it was DOCK HIGH. I WAS Told yes. When I picked up the truck it was really LOW! I called to complain and she said well not everyone knows what “dock high†means! We argued on the phone. This left a bad taste in my mouth and I told her she shouldn't be renting trucks if she doesn't know what dock high means.
SHANE R.The kid that helped me get the truck was excellent! He was fast and so courteous! definitely has a lot of potential!!
TANIA M.The supervisor that works the weekend shift really helpful and knowledgeable.
MATTHEW P.Make sure the moving pads are not half pieces or quarter size pieces
SPENCER W.The young black girl, I forgot her name, possibly Destiny, was so sweet and nice, she's an asset to your business.
Peter C.1. Charged for two days when brought in at 630pm on day one. Corrected by Mgmt 2. Charged for gas ... Mgmt would not correct. Truck returned on 1/4 tank and they say less than quarter tank - billed my credit card over objection. for $43 more dollars. Outrageous will not use your service again... will not recommend. Rip off
JAMES T.UHAUL IS TH E WORST EVER! FOR MANY YEARS I HAVAE BEEN TO UHAUL THIS EXPERIENCE HAS BEEN THE WORST IN ALTAMONTE I HAVE BEEN CALLING FOR DAYS AND HAVE BEEN ON HOLD FOR HOURS AND NO RESULT, UHAUL VEHICLE BROKE DOWN DUE TO MAINTENANCE TO THERE ERRORS AND WE HAD TO WAIT for 6 HIURS BEFORE ANYONE SHOWED UP TO HELP! I WOULD NEVE RECOMMEND UHAUL MUCH LESS PUT MY TRUST WITH THIS COMPANY. WORST COMPANY EVER!
AMADO E.The truck was difficult to drive radio kept playing when I shut engine off. Not great service on returning.
STEPHANIE S.The trucks are a bit old and they smell like has coming from the exhaust. Have me a headache
LATRICE B.Easy return process. Returned after hours, so did not come into contact with any representatives during pick up or drop off- both seemed to go smoothly overall.
Katherine T.A Comfortable experience
Emil F. | Online Move InI always use u-haul. They are the best for real.
Pashka K. | First ImpressionsThe customer service service is great.
NICOLA S. | Overall ExperienceGood staff plus neat clean facility. Thanks !
Lou B. | Overall ExperienceEveryone was excellent
Dawnette K. | First ImpressionsAll the staff was very courteous and professional. I would recommend this facility to anyone needing storage.
Ricky S. | Overall ExperienceStaff is THE BEST at this location. A++ service!! Thank you
Karen W. | Overall ExperienceGreat service the manager Phil was great
Tim M. | Overall ExperiencePhil the General Manager was awesome. Great customer service. He greeted you from when you walk through the door and let you know he’ll be with you shortly. I’ll highly recommend this place.
takeysha b. | First ImpressionsPhillip is very kind, professional, and expeditious with all inquires. Thank you sir for a wonderful experience at the Uhaul location you manage!
Brenden B. | Overall ExperienceThe staff was amazing to work with and Phil went above and beyond to help me out.
Douglas W. | Overall ExperienceVery helpful staff and a easy quick move in
Christopher L. | First ImpressionsIt was nicer than others I have had in the past.
Eduardo R. | Overall ExperienceGreat manager
PETER T. | Overall ExperienceI would recommend this top-notch facility in a heartbeat due to the excellent management!
BARBARA H. | Overall ExperienceExcellent facility and the friendliest and most helpful staff I’ve ever dealt with!
Jeremiah M. | Overall ExperienceCharging me $200 for 8 days of storage is terrible. Not offering a prorated rate and locking me out until I paid is nothing but greed.
Scott D. | Overall ExperienceUhaul is my they are the best. Prices are more expensive than I expected.
TRACY V. | Overall ExperienceFriendly staff!
oneida c. | Overall ExperienceQuick and easy!
oneida c. | First ImpressionsThe uhaul and storage they were great and I wanna thank Mr. Andy for helping me and understanding you guys are awesome and keep up the good work
Britney B. | Overall ExperienceThanks 😊 for the service 👍 and the staff was very friendly 😀 and professional. Great place for get your things in a storage 👍. Thanks for make easier 😊 for me and my family.
Javier F. | Overall ExperienceThe two employees that helped me were professionally wonderful.
Alicia O. | First ImpressionsThanks
KIM G. | Overall ExperienceThe guys that worked there displayed excellent customer service. They acknowledged my presence and apologized for my wait time. When it was my turn they took care of my needs in a timely manner.
Carol D. | Overall ExperienceConvenient location for my needs, staff is always friendly and accommodating. I have used this location several times and have never been disappointed. Recommend the services to anyone. Thank you.
Lorrie C. | ReservationFacility was clean, employees friendly, helpful, and efficient. Great experience.
Jenny H. | ReservationIt was a JOY to do business with this facility! It was clean, safe, and everyone I interacted with was pleasant and professional. Thank you again if I am ever in need I will certainly be usin again!
Danielle A. | Overall ExperienceThe owner & staff were very helpful
Lisa C. | Overall ExperienceGreat and friendly staff and excellent manager Melissa with excellent customer service
Ibrahim M. | Overall ExperienceGreat experience! Helpful staff!
KATREECE D. | Overall ExperienceShe was very nice and did an excellent job to help me satisfied my needs
Miriam L. | ReservationMelissa was great
Cory H. | Overall ExperienceIt was a pressure doing bisnnes with this company at 598 w hw in Altamonte springs everything went perfect for my needs i recommend i give them a 10 Thank you great job Sabina Rodriguez
Sabina R. | Overall ExperienceConvenient and affordable
David L. | Overall ExperienceThis was the best storage experience that i have encountered. Management here is the best. This will always be my first selection for storage. I'm Highly reccommend U haul storage located on state rd
Yonnie R. | Overall ExperienceThe Altamonte team went above and beyond helping me resolve complications from a corporate made scheduling error. They were great! Caring and dedicated to customer support and satisfaction!
Laura R. | Overall ExperienceKind and professional!
felicia l. | ReservationI had an excellent experience and will probably use again in my new location
thomas s. | ReservationYou told me you would have a climate control unit available. Not only did you not a 53 foot truck can not make a delivery.
Shari C. | Reservationbeing told that all I have to do is fold the moving blankets and I'm good.... THEN getting multiple calls being told I'm about to be charged... not cool
David C. | Overall ExperienceThe staff was working very hard. They were very busy and very short staffed. I had been to this location a few times before and have never had an issue. This time my experience was terrible
Timothy S. | Overall ExperienceWorst move of my life! Box did not arrive as scheduled. Delivered to a location different than noted on agreement. No one could find it for 2 days. Then not delivered for 2 more days. ZERO stars!
Franklin T. | Overall Experience