Customer Reviews for U-Haul Moving & Storage of Altamonte Springs
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Altamonte Springs
Douglas W. on
The staff was amazing to work with and Phil went above and beyond to help me out.
Charlene K. on
The staff was excellent. We reserved a truck that was too large and they were very gracious and patient and updated our reservation with right truck. Kudos to the staff!!
Evelyn R. on
Great and friendly service but I noticed when I loaded car my onto the dolly trailer, The straps to the dolly car trailer were tearing off and will need immediate fix. Also reassure the dolly is connected properly on to the uhaul truck before walk through with customer or take off.
sam H. on
Your manager needs to consider the customer when it comes to bringing the truck fueled. My employee took the truck with the gauge between 5/8 and 3/4. He brought it back just off 3/4 and the manager demanded he pay another $16.00. That was uncalled for and I will Never rent from that location again! In my business I average renting your trucks 3-4 times a month and we don't deserve this kind of treatment.
Kenny P. on
Phillip was excellent to deal with! He is a great asset as he provides an excellent customer service!
David S. on
Very good place to do business with
Mallorie M. on
Nothing ! GM Phillip was amazing ! Best U-Haul experience hands down !
james S. on
Great, short, professional
Hugh P. on
Convenient location
Constantinos L. on
Great customer service. The manager was very friendly, explained everything thoroughly to us. The rental made my move easy and seamless. Thank you 😊
Chris G. on
Maybe make sure the windows are clean....
horace F. on
No need for improvement. General manager was friendly and efficient with the rental.
Daniel R. on
Phillip was great!
Robyn P. on
nothing, they have it covered
Gary D. on
Quick and easy
Shauntayvia W. on
They so fucking lazy and don’t do there job I never again
Robert W. on
Excellent and helpful staff, service, and product.
Shontelle S. on
Phil went above and beyond to make our rental experience an easy one. He was incredibly professional and efficient. I would highly recommend this location.
William R. on
It was actually a great experience. Well managed, good service and nice equipment.
Annetta K. on
The online option takes quite awhile when you go to pickup the truck yourself through the app. I was on a time restraint and then to top it off it had less than quarter of a tank of gas. So needless to say I didn’t have time to go inside to wait in the long line to get another truck. Then I fill up the truck but there’s no reimbursement for giving back the truck full of gas.
Noel H. on
Phillip was awesome- super friendly and helpful!
Kristine P. on
Staff was pleasant, friendly, knowledgeable and helpful.
gustavo R. on
Varias experiencias negativas con este sitio. 1. Tengo un storage rentado y una vez parquearon un camión tapando la salida del storage. No habÃa forma de salir, el gate se cerró y me daño la camioneta. Nadie respondió. 2. Normalmente voy a las 6 am a recoger herramienta o material al storage. En varias ocasiones he ido y el gate no funciona y a esa hora no tienen a nadie encargado para ayudar a resolver el problema. Ese dÃa perdà dos horas mientras ellos llegaban a las 7 am a la oficina y reparaban la puerta. 3. Rente un camión por 24 horas. Me lo lleve del lugar a las 9 am y debÃa retornarlo al dÃa siguiente. Por comodidad lo devolvà el mismo dÃa a las 8 pm y me cobraron 21 USD por late hours fee que pq lo devolvà cuando ellos estaban cerrados y a esa hora nadie me hizo la inspección, no entiendo entonces pq o para que tienen las cajas donde se depositan las llaves. Muy mala experiencia en realidad!!!
David M. on
Great folks really professional definitely will recommend...
Jonathan G. on
Good customer service will use agin!
Craig T. on
Staff is always friendly and helpful. Happy with the service here every time I come to rent a trailer.
Umidjon X. on
Phill Warren was amazing They went above and beyond Definitely recommend and using uhaul in the future
Ignacio G. on
I rented a small van and they charged me $50 for some reason i am very upset.
Winsome B. on
The customer service representative Nelson is very rude, should not be working with customers. However when I returned the truck, Ray was awesome. Kudos to Ray, for making it great at the end for my family and I.
earl N. on
Your service agents took great care of us, so if you continue to give the same good service success is a must. Thanks.
jane C. on
I had just an awful day. Every arrangement I had made encountered obstacles except for uhaul. Bright spot of the day. Thank you.
mitchell B. on
A driver of anther truck hit my park truck. And i have to rush back with the u-haul truck. I asked because i jad to rush back. I didnt have time to refill the tank because my chevy truck was hit. I asked if they could at least wave the gas fee. And it was a solid “noâ€. So i had to put more miles on the truck just to fill up The truck in the pouring hail storm. Thanx you for how bad you people suck
Lou B. on
Fast check-in very courtious
Bradley A. on
I waited 10 to 15 for someone to come into the office. The employee that came in did take care of me right away after he came in the office. He said he would send me an email receipt later that day (Saturday 12/14/ 19 at 4pm). He did not send the receipt and I was charged an off hour drop off charge the next day. That charge was credited back to me after I called customer service. Brad
tonya S. on
I returned my vehicle at 1057 which was supposed to be returned at 200 when I came in the girl working took the keys and said she would check me in and I would get an email with final bill. I received at call at about 345 that afternoon asking if I wanted to extend my rental I told him no I had returned earlier that morning and he took care of checking it in.
James I. on
The App check in / check out procedure is awesome!
David L. on
Really appreciate the customer service from Tabitha! I had an urgent need for a transport vehicle and she worked swiftly to resolve my problem. I was assigned a moving van quickly and was on my way. Tabitha is a great service agent and an asset to your company. Thanks!
roumer R. on
Farrah Sylvain one of your scheduler was very help ful
gloria R. on
Everything was great. Was very happy with the service.
Mike O. on
Nothing, the staff at pickup and drop off was friendly and ,add the process easy.
Erick G. on
I checked in on time and arrived about 10 min before my scheduled pick up time and was greeted by Phill. Great customer service, he made sure to let me know I would be helped shortly and about every 2-3 minutes he would interact with me, notifying me that everything was about ready for me. When I dropped off the vehicle in the morning, Phill once again greeted me and helped me turn in the truck very quickly. Great experience! Great staff!
LoriAnn K. on
Phillip provides quality customer service which is the epitome of the U-Haul Core Values. His commitment to Providing quality services and products to to simplify the moving process and improve human lives. Is evidenced in all that he does. He is an asset to the U-Haul team and makes moving seem so much less stressful and actually somewhat fun. Thank you Phil, for your hospitality!
Tamesa D. on
Did not check to ensure ordered equipment was on truck. I was also overcharged for equipment. The store has yet to call me back.
Christopher L. on
Very helpful staff and a easy quick move in
Richard C. on
The store manager was one of the most friendly people I've ever had the privilege of working with. Thanks!
Felipe O. on
very good service. nice and helpful customer service as well
cengiz H. on
Hi, I bought four moving boxes and agent did not gave me a receipt. When I was returning the boxes another agent did not make the refund he gave me U-Haul credit which is I am not satisfied Thank you
BLANCHE N. on
The location was very busy. They apparently were in need of a 15' truck when I showed up. I was told I would be texted a receipt. I was not. My credit card shows that I was charged an additional $28.06 by the Altamonte Springs location which I have no explanation as to what that was for.
michael J. on
Everything was great.
JESSICA F. on
And the reason why is because the gate has been broken for long time no one wants to put money to fix it’s dangerous and I don’t feel safe having my storage there anymore the lady is nice in the office but they need to fix gate and more air upstairs we pay for controlled unit.
Drew W. on
I I had an amazing experience! My pick-up was quick and when I returned the rental my drop off was even better. Thank you, for such a wonderful experience!
Eduardo R. on
It was nicer than others I have had in the past.
PETER T. on
Great manager
BARBARA H. on
I would recommend this top-notch facility in a heartbeat due to the excellent management!
Jeremiah M. on
Excellent facility and the friendliest and most helpful staff I’ve ever dealt with!
Scott D. on
Charging me $200 for 8 days of storage is terrible. Not offering a prorated rate and locking me out until I paid is nothing but greed.
TRACY V. on
Uhaul is my they are the best. Prices are more expensive than I expected.
oneida c. on
Friendly staff!
oneida c. on
Quick and easy!
Britney B. on
The uhaul and storage they were great and I wanna thank Mr. Andy for helping me and understanding you guys are awesome and keep up the good work
Javier F. on
Thanks 😊 for the service 👍 and the staff was very friendly 😀 and professional. Great place for get your things in a storage 👍. Thanks for make easier 😊 for me and my family.
Alicia O. on
The two employees that helped me were professionally wonderful.
KIM G. on
Thanks
Carol D. on
The guys that worked there displayed excellent customer service. They acknowledged my presence and apologized for my wait time. When it was my turn they took care of my needs in a timely manner.
Lorrie C. on
Convenient location for my needs, staff is always friendly and accommodating. I have used this location several times and have never been disappointed. Recommend the services to anyone. Thank you.
Jenny H. on
Facility was clean, employees friendly, helpful, and efficient. Great experience.
Danielle A. on
It was a JOY to do business with this facility! It was clean, safe, and everyone I interacted with was pleasant and professional. Thank you again if I am ever in need I will certainly be usin again!
Lisa C. on
The owner & staff were very helpful
Ibrahim M. on
Great and friendly staff and excellent manager Melissa with excellent customer service
KATREECE D. on
Great experience! Helpful staff!
Miriam L. on
She was very nice and did an excellent job to help me satisfied my needs
Cory H. on
Melissa was great
Sabina R. on
It was a pressure doing bisnnes with this company at 598 w hw in Altamonte springs everything went perfect for my needs i recommend i give them a 10 Thank you great job Sabina Rodriguez
David L. on
Convenient and affordable
Yonnie R. on
This was the best storage experience that i have encountered. Management here is the best. This will always be my first selection for storage. I'm Highly reccommend U haul storage located on state rd
Laura R. on
The Altamonte team went above and beyond helping me resolve complications from a corporate made scheduling error. They were great! Caring and dedicated to customer support and satisfaction!
felicia l. on
Kind and professional!
thomas s. on
I had an excellent experience and will probably use again in my new location
Shari C. on
You told me you would have a climate control unit available. Not only did you not a 53 foot truck can not make a delivery.
David C. on
being told that all I have to do is fold the moving blankets and I'm good.... THEN getting multiple calls being told I'm about to be charged... not cool
Timothy S. on
The staff was working very hard. They were very busy and very short staffed. I had been to this location a few times before and have never had an issue. This time my experience was terrible
Franklin T. on
Worst move of my life! Box did not arrive as scheduled. Delivered to a location different than noted on agreement. No one could find it for 2 days. Then not delivered for 2 more days. ZERO stars!