Customer Reviews for U-Haul Moving & Storage of Altamonte Springs

7,802 reviews

598 W Hwy 436   Altamonte Springs, FL 32714
(W Of I-4)

(407) 788-2815

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 788-2815

598 W Hwy 436
Altamonte Springs, FL 32714
(W Of I-4)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The employees were great, but the pickup and drop off process was lengthy and could not have been done without their help. The truck I received was very difficult to start. One employee taught me how to start it, which required yanking on the steering wheel while slightly pulling the key out of the starter and twisting hard. You had to do this multiple times before the truck would start. He also told me that all “TMs” are like that. Incredibly terrible experience for paying $126.

Megan H. 
Rating:
2.0

I called this location over 12 times throughout two days and no one ever answers the phone

Hasan N. 
Rating:
5.0

Nothing Angi and her team did an excellent job from the beginning to the end made my move the easiest move I've ever did thanks again

JEREMY H. 
Rating:
5.0

Check windshield wipers and gas

barbara R. 
Rating:
2.0

I was charged for two appliances, a furniture dolly and an appliance dolly that I still haven't been refunded for. Upon entering the vehicle the tire pressure light was on indicating the need for tire service.

Olivia R. 
Rating:
5.0

No smoking

Carl W. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
4.0

Nothing

RICHARD A. 
Rating:
5.0

Reserved a pick up same day. Did the online check in. Went to the uhaul place and the guys were so nice and so helpful. I tell everybody about this location.

John L. 
Rating:
5.0

I can't think of anything. The customer service was EXCELLENT great team of employees.

Horacio S. 
Rating:
5.0

Customer did not leave a comment.

Jose F. 
Rating:
5.0

Everybody's always very helpful and always willing to help thank you

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

BARBARA G. 
Rating:
5.0

Awesome costumer service. Equipment well maintain. Recommended to anybody

SANTIAGO T. 
Rating:
5.0

Customer did not leave a comment.

edwin S. 
Rating:
5.0

Customer did not leave a comment.

heather H. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

The lady Angie was fantastic , super friendly and professional and when I had an issue afterwards she was so understanding and helped with resolving it immediately. 5 star service all the way

Sibi D. 
Rating:
4.0

Super helpful in all aspects.

Weston M. 
Rating:
5.0

In and out 5 minutes

Kelli A. 
Rating:
5.0

The staff was very helpful and friendly

norman R. 
Rating:
1.0

I have rented from this location on many different occasions over the years and have never been charged a ridiculous $20 fee for returning equipment after hours even though it was withing the rental period until now.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

CARLINE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Jose F. 
Rating:
4.0

Customer did not leave a comment.

Roberto S. 
Rating:
2.0

The truck was left with an empty tank, the mobile app was not working on check in, the longest line ever trying to get checked out, the door to the back would not shut - had to get help every time. The gears would not work correctly(it would say it was in "drive" but had to be lower as RPMs were at 5-6, had difficulty every time I tried to start it. I'm glad it was only a local drive or I would have been very upset.

virginia A. 
Rating:
5.0

Great service Guys! Very helpful Thanks!

Shaneika P.  |  Overall Experience 
Rating:
5.0

Staff there was excellent

Edward P. 
Rating:
3.0

Make sure you have all equipment that's requested before charging for service.

Casandra D. 
Rating:
1.0

Kept me waiting for 2 hours for my ubox. It wasn't in the best condition but got it to close

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

Tracy R.  |  First Impressions 
Rating:
5.0

I rent equipment several times a month from this branch...Always pleasant and easy to rent from this location

Erlan L. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Nothing, all went smoothly.

Stephen S. 
Rating:
3.0

Although the girl at the counter was nice and professional, her clothes were stained and she did not present well. 1st impressions are everything. Nobody walked me out to the vehicle to explain ANYTHING. I have never rented a 26' truck before. A short “tutorial” would have been nice! The vehicle I was given had liquid stains on the center seat that could have easily been wiped up if someone cared. This vehicle is new. It only has 3300+ miles on it, but the vehicle operated uncomfortably. There is serious transmission “pulsation” when accelerating and decelerating. It literally moved me in the seat. It made for an uncomfortable ride. U-Haul states that this vehicle gets 10 miles to the gallon, when in reality it only gets 7.5 gallons per mile. Big discrepancy when planning a budget. All in all? It served my purpose. But I will be looking at other alternatives in my next business rental.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
3.0

Customer did not leave a comment.

Raymond H. 
Rating:
4.0

Customer did not leave a comment.

Nick M. 
Rating:
5.0

Thank you

Margarita A. 
Rating:
1.0

This location is not very welcoming to new customers, if anyone I know or any of my customers ask me to recommend a storage it will be anywhere but this place.

Luther P.  |  Online Move In 
Rating:
1.0

Very unfortunate experience. I booked this vehicle 2 weeks in advance and then received a voicemail and an email saying my location changed. I confirmed with the location the day before but when I showed up they said I didn't have a reservation, even though I showed it to them. I was able to take a vehicle that was just returned but it was not checked on before I took it (from the previous rental). For returning late at night, myself and FIVE other renters were trying to return our vehicles but the app was not working. What a terrible experience.

Jennifer H. 
Rating:
5.0

Everything went well. Staff were very friendly and efficient.

Jose R. 
Rating:
3.0

I was charged for extra mileage. This was never brough up that I could be charged and I don't know where anyone got the limit from but we did not drive the truck anywhere beyond point A to point B.

Christopher O. 
Rating:
3.0

Sun visor on drivers side missing a bracket causing it to hang in the face of the driver. This is a safety issue! The ignition key didn't work properly causing the renter to fiddle with it to get the vehicle started! Very frustrating & unacceptable!

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

allen G. 
Rating:
4.0

Customer did not leave a comment.

Andre P. 
Rating:
5.0

Wait time only 1 employe to help 3 to 5 customers.john pluta

John P. 
Rating:
5.0

Very helpful quick service!

Shaneika P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tim H. 
Rating:
5.0

Customer did not leave a comment.

dawn C. 
Rating:
4.0

Seems the store was shorthanded but excellent service.

roger G. 
Rating:
3.0

The girl working the desk is very polite and worked hard with getting the line down. The thing I did not like is coming in and waiting. No one acknowledged me and I waited about 10 mins for someone to come out and help me.

Maisha B. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
4.0

Customer did not leave a comment.

Wayne P. 
Rating:
5.0

Drive the truck for them

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

roger W. 
Rating:
2.0

Waited in line 30 minutes for help, under staffed.

HARRY S. 
Rating:
5.0

The manager at the location was outstanding .. such a huge help! Dawn

Dawn S. 
Rating:
5.0

Great staff, convenient location, good equipment

EDWARD D. 
Rating:
1.0

Get a new manager Angie do not have the qualifications to do this job in a professional manner! Horrible customer service

Kendall M. 
Rating:
5.0

Everybody is always helpful and trucks are clean

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

Asia G. 
Rating:
3.0

Understaffed. Took an hour to get a truck that I reserved online several days before.

Charles M. 
Rating:
4.0

The staff was very cordial and professional, but the wait time was more than 30 mins.

William P. 
Rating:
5.0

Customer did not leave a comment.

Carolyn N. 
Rating:
4.0

Trevonne was exceptionally helpful. We were in a jam, due to a system-wide UHaul hiccup and we were essentially stranded in Orlando without the UHaul we were promised in Winter Park. Thanks to Quentin in Winter Park and Trevonne in Altamonte Springs, they helped me navigate a complete shitshow that was caused by UHaul's website and app not working on the morning of PickUp.

CASEY G. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Dave F. 
Rating:
5.0

Customer did not leave a comment.

larry R. 
Rating:
4.0

Customer did not leave a comment.

Karim M. 
Rating:
5.0

Nothing everything it's excellent

JuanLuis M. 
Rating:
5.0

Have 2 customers svc at front desk wait for an hour for service only 1 person helping people

Angel L. 
Rating:
3.0

Almost every time that I have been in the store there is only one person working at the counter. It would be nice to be acknowledged when entering, even if to say, I will be right with you as soon as I'm done assisting this customer. The last time I was at this location to return my truck rental there were two people behind the counter, one was with a customer. I walked around the boxes since I am short so they could see me. The one who was not assisting anyone did not even acknowledge that I existed even though I was standing right in front of him. A third person walked in and finally acknowledged me but made me feel as if I was interrupting her day by asking for a printed receipt.

L. Thomas C. 
Rating:
3.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

I did not appreciate getting charged for gas that was returned to exactly the amount it was given to me!!

virginia A. 
Rating:
5.0

Easy Rental experience.

Marcus R. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
5.0

Customer did not leave a comment.

Kyra E. 
Rating:
5.0

Very professional. Went smooth and quickly

Bill K. 
Rating:
5.0

Customer did not leave a comment.

Joann R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ricky D. 
Rating:
5.0

Customer did not leave a comment.

tim H. 
Rating:
5.0

Be able to pay tolls while renting the van instead it coming later after paying for the usage. Try having a prepaid toll prior to using the van.

Randy H. 
Rating:
5.0

Customer service staff, Angie and Trevonne were excellent and fast.

Amanda R.  |  Overall Experience 
Rating:
4.0

Ok so this place is always busy so I use the self check in but here's my problem. I have to give all my info every single time, take pics of front and back of my license and the wifi there blows so it took me over 20 minutes to check in. I stood in mine to see which was faster and i got to the counter when the photos finally uploeaded. I go "locate my truck" as directed and then it asked me for an alternate phone number to verify me??? Really I've been renting trucks at the location for years and i have 2 storage units... So of course not to many ppl answer a strange number and it took me 3 attempts to find someone and this was even with the help of the person on the cha. Guys this sucks please let me know what you're going to do to solve thist

Daryl B. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

The original location for my pick up had no truck for me. Woman at Uhaul I spoke with repeatedly insisted the truck was there as I stood in the empty lot. Not a great experience on the phone, but in person was slow but good.

craig S. 
Rating:
5.0

The complete experience with U-Haul has been wonderful. They have communicated each step of the way and made what could have been a stressful move, easy and effortless. Thank you to each member of the team for their professional and caring attitude.

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
4.0

I had a reservation for a truck but still had to stand in the store in line for an hour before I was able to actually pick up the truck. I have very bad knees and was in a great deal of pain having to stand there all that time. You should at least put somewhere for ppl to sit in situations like that.

Sossity P. 
Rating:
4.0

Customer did not leave a comment.

Rafael C. 
Rating:
5.0

Everybody there was very nice and very helpful thank you

MICHAEL J. 
Rating:
4.0

Service was great

roger G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

Phyllis P. 
Rating:
5.0

Customer did not leave a comment.

chris F. 
Rating:
3.0

Long line to pick up in early morning. I had already checked in online prior. Only 2 reps available. They did the best they could

ALEJANDRA P. 
Rating:
1.0

They overcharged me then blamed me for doing so.

Jesse F. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

26ft truck ramp is too short. The upward angle is too steep for heavy loads.

Patrick M. 
Rating:
3.0

Needed to drop off at a different location and was not allowed to switch locations at all. Wait at this location picking up and dropping off was horrendous as well.

Carlos B. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALMA B.  |  Overall Experience 
Rating:
4.0

There need to have hand truck available for even rental to make it easier hauling items in and out of storage. Other than that it was a pleasant experience.

YVONNE P.  |  First Impressions 
Rating:
5.0

Excellent staff, clean facility, always felt safe.

Ross k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BONNIE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Romona A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marie A.  |  First Impressions 
Rating:
5.0

Staff was friendly and patient. All areas were clean including the storage unit. I'm very happy with the decision to go with the UHaul storage facility.

Susan C.  |  First Impressions 
Rating:
1.0

The staff is very rude and do not show any empathy towards their customers. There is only one young gentlemen that was of a lot of help, which I can’t remember his name. But the other ones and the manager (lady) if there is more than one, was horrible.

Socrates Samuel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

portia w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken M.  |  Overall Experience 
Rating:
3.0

They NEVER awnser the phone, than u go to central uhaul call who takes a message and MEVER GET A CALL BACK. They also not organized to put in the sistem, unit was return 8/31 clean and sweep, only TODAY 9/12 I get a closed

gianluca a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherites B.  |  Overall Experience 
Rating:
1.0

Moving in seemed pretty simple. But the move out process was poor. I have used u-haul for many years when I needed to move or store things. I was told on move in and out that there would be a pro rated rent for any time not used for the month. I confirmed the amount on the day we moved out, with 9 days used during that month. After 5 days, I still hadn't received any refund. I called and spoke with the manager and owner of the facility, both saying that it's not possible that I was told that. I am now being told that nothing can be done because it is a nationwide policy for no refunds and yet they are able to rent out the unit I have paid for and have no access to. I contacted corporate and initially was told that it was based on each location's discretion. The customer service representative on the phone at corporate was professional, but was unable to help on her end as the funds would have to be released from the store specifically. A few moments later being told that the policy did indeed change. As someone who has worked in customer service for many years, this company's policy has now cost them my business and anyone else's that I come in contact with. This facility and staff in particular will never be recommended.

Mary D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MELANIE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMY H.  |  Overall Experience 
Rating:
5.0

Love them , best experience ever

MICHELLE F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

irise J.  |  First Impressions 
Rating:
5.0

Thanks for caring for me during some of the hardest days of my 49 years living. Uhaul is the place I go for moving and storage

Daniel M.  |  First Impressions 
Rating:
4.0

They need some body that speak Spanish

RAFAEL B.  |  Overall Experience 
Rating:
5.0

Storage facility was well maintained and managed. Very cooperative.

Missy D.  |  Overall Experience 
Rating:
1.0

During the covo crisis you'll sold my unit and caused me further debit you'll were very inconsiderate of a individuals financial set back due to unemployment.

Bem w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarence T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NEKEISHA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janelise R.  |  Overall Experience 
Rating:
5.0

A Comfortable experience

Emil F.  |  Online Move In 
Rating:
5.0

I always use u-haul. They are the best for real.

Pashka K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeannie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lara A.  |  First Impressions 
Rating:
5.0

The customer service service is great.

NICOLA S.  |  Overall Experience 
Rating:
5.0

Good staff plus neat clean facility. Thanks !

Lou B.  |  Overall Experience 
Rating:
5.0

Everyone was excellent

Dawnette K.  |  First Impressions 
Rating:
5.0

All the staff was very courteous and professional. I would recommend this facility to anyone needing storage.

Ricky S.  |  Overall Experience 
Rating:
5.0

Staff is THE BEST at this location. A++ service!! Thank you

Karen W.  |  Overall Experience 
Rating:
5.0

Great service the manager Phil was great

Tim M.  |  Overall Experience 
Rating:
5.0

Phil the General Manager was awesome. Great customer service. He greeted you from when you walk through the door and let you know he’ll be with you shortly. I’ll highly recommend this place.

takeysha b.  |  First Impressions 
Rating:
5.0

Phillip is very kind, professional, and expeditious with all inquires. Thank you sir for a wonderful experience at the Uhaul location you manage!

Brenden B.  |  Overall Experience 
Rating:
5.0

The staff was amazing to work with and Phil went above and beyond to help me out.

Douglas W.  |  Overall Experience 
Rating:
5.0

Very helpful staff and a easy quick move in

Christopher L.  |  First Impressions 
Rating:
4.0

It was nicer than others I have had in the past.

Eduardo R.  |  Overall Experience 
Rating:
5.0

Great manager

PETER T.  |  Overall Experience 
Rating:
5.0

I would recommend this top-notch facility in a heartbeat due to the excellent management!

BARBARA H.  |  Overall Experience 
Rating:
5.0

Excellent facility and the friendliest and most helpful staff I’ve ever dealt with!

Jeremiah M.  |  Overall Experience 
Rating:
3.0

Charging me $200 for 8 days of storage is terrible. Not offering a prorated rate and locking me out until I paid is nothing but greed.

Scott D.  |  Overall Experience 
Rating:
5.0

Uhaul is my they are the best. Prices are more expensive than I expected.

TRACY V.  |  Overall Experience 
Rating:
5.0

Friendly staff!

oneida c.  |  Overall Experience 
Rating:
5.0

Quick and easy!

oneida c.  |  First Impressions 
Rating:
5.0

The uhaul and storage they were great and I wanna thank Mr. Andy for helping me and understanding you guys are awesome and keep up the good work

Britney B.  |  Overall Experience 
Rating:
5.0

Thanks 😊 for the service 👍 and the staff was very friendly 😀 and professional. Great place for get your things in a storage 👍. Thanks for make easier 😊 for me and my family.

Javier F.  |  Overall Experience 
Rating:
5.0

The two employees that helped me were professionally wonderful.

Alicia O.  |  First Impressions 
Rating:
5.0

Thanks

KIM G.  |  Overall Experience 
Rating:
5.0

The guys that worked there displayed excellent customer service. They acknowledged my presence and apologized for my wait time. When it was my turn they took care of my needs in a timely manner.

Carol D.  |  Overall Experience 
Rating:
5.0

Convenient location for my needs, staff is always friendly and accommodating. I have used this location several times and have never been disappointed. Recommend the services to anyone. Thank you.

Lorrie C.  |  Reservation 
Rating:
5.0

Facility was clean, employees friendly, helpful, and efficient. Great experience.

Jenny H.  |  Reservation 
Rating:
5.0

It was a JOY to do business with this facility! It was clean, safe, and everyone I interacted with was pleasant and professional. Thank you again if I am ever in need I will certainly be usin again!

Danielle A.  |  Overall Experience 
Rating:
5.0

The owner & staff were very helpful

Lisa C.  |  Overall Experience 
Rating:
5.0

Great and friendly staff and excellent manager Melissa with excellent customer service

Ibrahim M.  |  Overall Experience 
Rating:
5.0

Great experience! Helpful staff!

KATREECE D.  |  Overall Experience 
Rating:
5.0

She was very nice and did an excellent job to help me satisfied my needs

Miriam L.  |  Reservation 
Rating:
5.0

Melissa was great

Cory H.  |  Overall Experience 
Rating:
5.0

It was a pressure doing bisnnes with this company at 598 w hw in Altamonte springs everything went perfect for my needs i recommend i give them a 10 Thank you great job Sabina Rodriguez

Sabina R.  |  Overall Experience 
Rating:
5.0

Convenient and affordable

David L.  |  Overall Experience 
Rating:
5.0

This was the best storage experience that i have encountered. Management here is the best. This will always be my first selection for storage. I'm Highly reccommend U haul storage located on state rd

Yonnie R.  |  Overall Experience 
Rating:
5.0

The Altamonte team went above and beyond helping me resolve complications from a corporate made scheduling error. They were great! Caring and dedicated to customer support and satisfaction!

Laura R.  |  Overall Experience 
Rating:
5.0

Kind and professional!

felicia l.  |  Reservation 
Rating:
5.0

I had an excellent experience and will probably use again in my new location

thomas s.  |  Reservation 
Rating:
1.0

You told me you would have a climate control unit available. Not only did you not a 53 foot truck can not make a delivery.

Shari C.  |  Reservation 
Rating:
3.0

being told that all I have to do is fold the moving blankets and I'm good.... THEN getting multiple calls being told I'm about to be charged... not cool

David C.  |  Overall Experience 
Rating:
2.0

The staff was working very hard. They were very busy and very short staffed. I had been to this location a few times before and have never had an issue. This time my experience was terrible

Timothy S.  |  Overall Experience 
Rating:
1.0

Worst move of my life! Box did not arrive as scheduled. Delivered to a location different than noted on agreement. No one could find it for 2 days. Then not delivered for 2 more days. ZERO stars!

Franklin T.  |  Overall Experience 
No reviews have been submitted for this location.

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