The staff is very rude and unprofessional. I will not be back to this location
Joey H.Customer Reviews for U-Haul Moving & Storage of Altamonte Springs
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean the truck and not leave a cockroach in the passenger side cubby
daniel V.Still took to long (length of time at the counter) even after uploading DL prior to pickup of truck.
Michael J.Excellent location, courteous and caring staff
EDWARD D.Staff is always courteous and extremely helpful
EDWARD D.The employee was very helpful, getting my trailer completely hooked up and ready to go.
Emmanuel O.In and out in a timely manner. Thanks
Chainer S.The customer service the young man gave me was above and beyond good service. I'm talking about the person who unhitched the trailer from my car!!!!
Michael A.The Manger Angie literally made my experience the worse I have ever experienced at a uhaul location . She is rude! Like rude. Someone from Corporate really needs to check this location out. There's no way no reason why someone she be that rude to customers. She's not reasonable at all , not helpful . She feels like it's her store, her way and that's it. I will never come to this location aagain. Until she is gone or something.
Yasmine W.Keep doing what you're doing.
Ruben M.Return staff exhibited terrible customer service.
David V.The personnel was knowledgeable and everything went very smooth. I would recommend this location.
marlice L.Fun to drive and felt safe being able to see all around you easily.
jeeny P.Excellent service thanks
Juan luis M.There is a strong push to use the app to pick up and drop off. The app is VERY SLOW. Even the employees mentioned that and apologized, but said we needed to use it. After a long day of work, it was super frustrating to wait for the next screen. I almost gave us and just manually turned the keys in and left.
Rob C.The sales person , Diamond, was very nice and profesional . We need more people like her
juan A.The only negative was I had wanted to rent 2 furniture dollies and they were not available when I picked up the truck
Daniel P.The employees need more training on how to act as a customer service representative.
Philip P.I'm sure noone is ever happy about additional charges. I do understand the $30 fee for gas not being where it was at pick up. I do understand the $38 charge for having to refuel the truck. What I don't understand is the $25 clean up fee. I do understand if the truck had several items, a mattress, and tv. I accidently left a gas can by accident. Due to exhaustion of moving. Sad to me that a business wouldn't just help someone out and move the gas can at no charge. There was no effort in it. I own a business myself and would not go to that extreme to take advantage of my customers. I won't be back due to the lack of kindness.
Kia M.The gentleman who rented us the trailer was personable very helpful and knowledgeable. It was a pleasure doing business with him
Walter P.Me encantó que tienen personal bilingual Español/Ingles y muy atento y me explico todo con detalle. Muchas gracias
alberta C.Staff are doing a great job. With friendly drive style
rubin A.The young man Trevon was very nice. He claimed to an EXPERT on installing hitches. I asked to see the hitched when it was completed still on the ramp. He said I could not see it due to U-Haul policy. Once he removed my car from the ramp, I proceed to look under the car. My bumper was bowed (bubbled) on the right of the car due to the cut for the hitch was not cut in the right place. It had a very noticeable gap on the left side of the hitch. Trevon went to get a knife to correct the issue so my bumper would lay flat. The cut is too close to the hitch currently. When it starts to get hot again, the bumper is going to expand up against the hitch and bow. My bumper is ruined. The cuts on both sides are not even close. An expert in my eyes, would not have made those cuts. I just bought my car. Thank you.
Cathy R.Jennifer Ortiz is a rude heffa
Tenaka B.From pick up to drop off was very easy. Friendly staff.
Mark N.I returned my trailer Sunday at 730am to 8am still no reciept as promised and still not checked in
karen L.The after hours return experience has become too involved requiring pictures. I g go ad a hard time with cell reception. If you are going to go hi tech, add outdoor Wi-Fi.
kim B.The supposed Manager is a real detriment to that store and its operation. We spent a lot of money with U-Haul, and she talked down to me like I was a homeless person and didn't stand for that! She is a major part of what's wrong with the culture of that location. I know this will fall on deaf ears, but we are seriously looking to take our business elsewhere with todays encounter with this person whom you have placed in charge of that store. Her own employees told me she gets these complaints regularly. You should respect your clients more by hiring competent help with customer service training instead of that sloth who just sits in that chair complaining. Good Luck!
Kenneth H.Truck was available and loaded with moving equipment on time. Flexible with the return date. Great experience!
Al R.Extremely helpful. They went above and beyond. I would do business with them again and would definitely recommend these great folks.
mark M.Staff was friendly and very helpful. I'd come back just for the customer experience alone.
Trevor W.N/A
mike P.I have been charged an additional 17.99? Tank was over half full and was to be left at half tank? Didn't use for the 8 hours I had reserved???
Thomas C.One of the best U-Haul agents that I have here and I use about 10 of them around the city management is always very helpful thank you again
MICHAEL J.Everything from pick up to drop off went well.
JOSE B.Very friendly
daniel V.Friendly associates, very helpful with the delivery, and return processes.
Eduardo T.Fast and friendly. Great job!!!
Scott W.easy dropoff
tom S.Both Travonne and Deshawn were extremely helpful, and my rental process went smoothly and quickly. Definitely one of the best U-Haul locations.
CHRISTOPHERNIGEL G.I have already recommended this locationn.
Calandra R.Friendly service, but slow and potentially unorganized. We had to lube the trailer before we gave it back because of how dry it was
Jeffrey B.Great customer service 😃
David M.Customer service is good keep the good work up
Rafael W.My husband and I were pleasantly surprised at how friendly & professional the staff was at this location. Our previous (brief) experience with the U-Haul located in Orange City, FL was not a very positive one. But, the guys & girls at the Altamonte Springs location were/are very impressive. Great customer service, very time-conscious & the hitch installation was flawless.
Julie D.The blonde lady that helped me pick up and drop off was very helpful. The only complaint is that the dolly I paid for was not available. She provided me with another roller which was not useful.
Stephen S.Another great experience, Very quick and easy drop-off.
JASON F.Fantastic hassle free experience
Garry A.The employees were great, but the pickup and drop off process was lengthy and could not have been done without their help. The truck I received was very difficult to start. One employee taught me how to start it, which required yanking on the steering wheel while slightly pulling the key out of the starter and twisting hard. You had to do this multiple times before the truck would start. He also told me that all “TMs†are like that. Incredibly terrible experience for paying $126.
Megan H.I called this location over 12 times throughout two days and no one ever answers the phone
Hasan N.Nothing Angi and her team did an excellent job from the beginning to the end made my move the easiest move I've ever did thanks again
JEREMY H.Check windshield wipers and gas
barbara R.I was charged for two appliances, a furniture dolly and an appliance dolly that I still haven't been refunded for. Upon entering the vehicle the tire pressure light was on indicating the need for tire service.
Olivia R.Customer service was great. They were extremely plesant and helpful.
Niurka G.No smoking
Carl W.Nothing
RICHARD A.Reserved a pick up same day. Did the online check in. Went to the uhaul place and the guys were so nice and so helpful. I tell everybody about this location.
John L.I can't think of anything. The customer service was EXCELLENT great team of employees.
Horacio S.Everybody's always very helpful and always willing to help thank you
MICHAEL J.Great service Guys! Very helpful Thanks!
Shaneika P. | Overall ExperienceThis location is not very welcoming to new customers, if anyone I know or any of my customers ask me to recommend a storage it will be anywhere but this place.
Luther P. | Online Move InVery helpful quick service!
Shaneika P. | First ImpressionsCustomer service staff, Angie and Trevonne were excellent and fast.
Amanda R. | Overall ExperienceThere need to have hand truck available for even rental to make it easier hauling items in and out of storage. Other than that it was a pleasant experience.
YVONNE P. | First ImpressionsExcellent staff, clean facility, always felt safe.
Ross k. | Overall ExperienceStaff was friendly and patient. All areas were clean including the storage unit. I'm very happy with the decision to go with the UHaul storage facility.
Susan C. | First ImpressionsThe staff is very rude and do not show any empathy towards their customers. There is only one young gentlemen that was of a lot of help, which I can’t remember his name. But the other ones and the manager (lady) if there is more than one, was horrible.
Socrates Samuel S. | Overall ExperienceThey NEVER awnser the phone, than u go to central uhaul call who takes a message and MEVER GET A CALL BACK. They also not organized to put in the sistem, unit was return 8/31 clean and sweep, only TODAY 9/12 I get a closed
gianluca a. | Overall ExperienceMoving in seemed pretty simple. But the move out process was poor. I have used u-haul for many years when I needed to move or store things. I was told on move in and out that there would be a pro rated rent for any time not used for the month. I confirmed the amount on the day we moved out, with 9 days used during that month. After 5 days, I still hadn't received any refund. I called and spoke with the manager and owner of the facility, both saying that it's not possible that I was told that. I am now being told that nothing can be done because it is a nationwide policy for no refunds and yet they are able to rent out the unit I have paid for and have no access to. I contacted corporate and initially was told that it was based on each location's discretion. The customer service representative on the phone at corporate was professional, but was unable to help on her end as the funds would have to be released from the store specifically. A few moments later being told that the policy did indeed change. As someone who has worked in customer service for many years, this company's policy has now cost them my business and anyone else's that I come in contact with. This facility and staff in particular will never be recommended.
Mary D. | Overall ExperienceLove them , best experience ever
MICHELLE F. | Overall ExperienceThanks for caring for me during some of the hardest days of my 49 years living. Uhaul is the place I go for moving and storage
Daniel M. | First ImpressionsThey need some body that speak Spanish
RAFAEL B. | Overall ExperienceStorage facility was well maintained and managed. Very cooperative.
Missy D. | Overall ExperienceDuring the covo crisis you'll sold my unit and caused me further debit you'll were very inconsiderate of a individuals financial set back due to unemployment.
Bem w. | Overall ExperienceA Comfortable experience
Emil F. | Online Move InI always use u-haul. They are the best for real.
Pashka K. | First ImpressionsThe customer service service is great.
NICOLA S. | Overall ExperienceGood staff plus neat clean facility. Thanks !
Lou B. | Overall ExperienceEveryone was excellent
Dawnette K. | First ImpressionsAll the staff was very courteous and professional. I would recommend this facility to anyone needing storage.
Ricky S. | Overall ExperienceStaff is THE BEST at this location. A++ service!! Thank you
Karen W. | Overall ExperienceGreat service the manager Phil was great
Tim M. | Overall ExperiencePhil the General Manager was awesome. Great customer service. He greeted you from when you walk through the door and let you know he’ll be with you shortly. I’ll highly recommend this place.
takeysha b. | First ImpressionsPhillip is very kind, professional, and expeditious with all inquires. Thank you sir for a wonderful experience at the Uhaul location you manage!
Brenden B. | Overall ExperienceThe staff was amazing to work with and Phil went above and beyond to help me out.
Douglas W. | Overall ExperienceVery helpful staff and a easy quick move in
Christopher L. | First ImpressionsIt was nicer than others I have had in the past.
Eduardo R. | Overall ExperienceGreat manager
PETER T. | Overall ExperienceI would recommend this top-notch facility in a heartbeat due to the excellent management!
BARBARA H. | Overall ExperienceExcellent facility and the friendliest and most helpful staff I’ve ever dealt with!
Jeremiah M. | Overall ExperienceCharging me $200 for 8 days of storage is terrible. Not offering a prorated rate and locking me out until I paid is nothing but greed.
Scott D. | Overall ExperienceUhaul is my they are the best. Prices are more expensive than I expected.
TRACY V. | Overall ExperienceFriendly staff!
oneida c. | Overall ExperienceQuick and easy!
oneida c. | First ImpressionsThe uhaul and storage they were great and I wanna thank Mr. Andy for helping me and understanding you guys are awesome and keep up the good work
Britney B. | Overall ExperienceThanks 😊 for the service 👍 and the staff was very friendly 😀 and professional. Great place for get your things in a storage 👍. Thanks for make easier 😊 for me and my family.
Javier F. | Overall ExperienceThe two employees that helped me were professionally wonderful.
Alicia O. | First ImpressionsThanks
KIM G. | Overall ExperienceThe guys that worked there displayed excellent customer service. They acknowledged my presence and apologized for my wait time. When it was my turn they took care of my needs in a timely manner.
Carol D. | Overall ExperienceConvenient location for my needs, staff is always friendly and accommodating. I have used this location several times and have never been disappointed. Recommend the services to anyone. Thank you.
Lorrie C. | ReservationFacility was clean, employees friendly, helpful, and efficient. Great experience.
Jenny H. | ReservationIt was a JOY to do business with this facility! It was clean, safe, and everyone I interacted with was pleasant and professional. Thank you again if I am ever in need I will certainly be usin again!
Danielle A. | Overall ExperienceThe owner & staff were very helpful
Lisa C. | Overall ExperienceGreat and friendly staff and excellent manager Melissa with excellent customer service
Ibrahim M. | Overall ExperienceGreat experience! Helpful staff!
KATREECE D. | Overall ExperienceShe was very nice and did an excellent job to help me satisfied my needs
Miriam L. | ReservationMelissa was great
Cory H. | Overall ExperienceIt was a pressure doing bisnnes with this company at 598 w hw in Altamonte springs everything went perfect for my needs i recommend i give them a 10 Thank you great job Sabina Rodriguez
Sabina R. | Overall ExperienceConvenient and affordable
David L. | Overall ExperienceThis was the best storage experience that i have encountered. Management here is the best. This will always be my first selection for storage. I'm Highly reccommend U haul storage located on state rd
Yonnie R. | Overall ExperienceThe Altamonte team went above and beyond helping me resolve complications from a corporate made scheduling error. They were great! Caring and dedicated to customer support and satisfaction!
Laura R. | Overall ExperienceKind and professional!
felicia l. | ReservationI had an excellent experience and will probably use again in my new location
thomas s. | ReservationYou told me you would have a climate control unit available. Not only did you not a 53 foot truck can not make a delivery.
Shari C. | Reservationbeing told that all I have to do is fold the moving blankets and I'm good.... THEN getting multiple calls being told I'm about to be charged... not cool
David C. | Overall ExperienceThe staff was working very hard. They were very busy and very short staffed. I had been to this location a few times before and have never had an issue. This time my experience was terrible
Timothy S. | Overall ExperienceWorst move of my life! Box did not arrive as scheduled. Delivered to a location different than noted on agreement. No one could find it for 2 days. Then not delivered for 2 more days. ZERO stars!
Franklin T. | Overall Experience