The employees were great, but the pickup and drop off process was lengthy and could not have been done without their help. The truck I received was very difficult to start. One employee taught me how to start it, which required yanking on the steering wheel while slightly pulling the key out of the starter and twisting hard. You had to do this multiple times before the truck would start. He also told me that all “TMs†are like that. Incredibly terrible experience for paying $126.
Megan H.Customer Reviews for U-Haul Moving & Storage of Altamonte Springs
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called this location over 12 times throughout two days and no one ever answers the phone
Hasan N.Nothing Angi and her team did an excellent job from the beginning to the end made my move the easiest move I've ever did thanks again
JEREMY H.Check windshield wipers and gas
barbara R.I was charged for two appliances, a furniture dolly and an appliance dolly that I still haven't been refunded for. Upon entering the vehicle the tire pressure light was on indicating the need for tire service.
Olivia R.No smoking
Carl W.Nothing
RICHARD A.Reserved a pick up same day. Did the online check in. Went to the uhaul place and the guys were so nice and so helpful. I tell everybody about this location.
John L.I can't think of anything. The customer service was EXCELLENT great team of employees.
Horacio S.Everybody's always very helpful and always willing to help thank you
MICHAEL J.Awesome costumer service. Equipment well maintain. Recommended to anybody
SANTIAGO T.The lady Angie was fantastic , super friendly and professional and when I had an issue afterwards she was so understanding and helped with resolving it immediately. 5 star service all the way
Sibi D.Super helpful in all aspects.
Weston M.In and out 5 minutes
Kelli A.The staff was very helpful and friendly
norman R.I have rented from this location on many different occasions over the years and have never been charged a ridiculous $20 fee for returning equipment after hours even though it was withing the rental period until now.
ROBERT R.The truck was left with an empty tank, the mobile app was not working on check in, the longest line ever trying to get checked out, the door to the back would not shut - had to get help every time. The gears would not work correctly(it would say it was in "drive" but had to be lower as RPMs were at 5-6, had difficulty every time I tried to start it. I'm glad it was only a local drive or I would have been very upset.
virginia A.Great service Guys! Very helpful Thanks!
Shaneika P. | Overall ExperienceStaff there was excellent
Edward P.Make sure you have all equipment that's requested before charging for service.
Casandra D.Kept me waiting for 2 hours for my ubox. It wasn't in the best condition but got it to close
DAVID H.I rent equipment several times a month from this branch...Always pleasant and easy to rent from this location
Erlan L.Nothing, all went smoothly.
Stephen S.Although the girl at the counter was nice and professional, her clothes were stained and she did not present well. 1st impressions are everything. Nobody walked me out to the vehicle to explain ANYTHING. I have never rented a 26' truck before. A short “tutorial†would have been nice! The vehicle I was given had liquid stains on the center seat that could have easily been wiped up if someone cared. This vehicle is new. It only has 3300+ miles on it, but the vehicle operated uncomfortably. There is serious transmission “pulsation†when accelerating and decelerating. It literally moved me in the seat. It made for an uncomfortable ride. U-Haul states that this vehicle gets 10 miles to the gallon, when in reality it only gets 7.5 gallons per mile. Big discrepancy when planning a budget. All in all? It served my purpose. But I will be looking at other alternatives in my next business rental.
Steve S.Thank you
Margarita A.This location is not very welcoming to new customers, if anyone I know or any of my customers ask me to recommend a storage it will be anywhere but this place.
Luther P. | Online Move InVery unfortunate experience. I booked this vehicle 2 weeks in advance and then received a voicemail and an email saying my location changed. I confirmed with the location the day before but when I showed up they said I didn't have a reservation, even though I showed it to them. I was able to take a vehicle that was just returned but it was not checked on before I took it (from the previous rental). For returning late at night, myself and FIVE other renters were trying to return our vehicles but the app was not working. What a terrible experience.
Jennifer H.Everything went well. Staff were very friendly and efficient.
Jose R.I was charged for extra mileage. This was never brough up that I could be charged and I don't know where anyone got the limit from but we did not drive the truck anywhere beyond point A to point B.
Christopher O.Sun visor on drivers side missing a bracket causing it to hang in the face of the driver. This is a safety issue! The ignition key didn't work properly causing the renter to fiddle with it to get the vehicle started! Very frustrating & unacceptable!
Bradley C.Wait time only 1 employe to help 3 to 5 customers.john pluta
John P.Very helpful quick service!
Shaneika P. | First ImpressionsSeems the store was shorthanded but excellent service.
roger G.The girl working the desk is very polite and worked hard with getting the line down. The thing I did not like is coming in and waiting. No one acknowledged me and I waited about 10 mins for someone to come out and help me.
Maisha B.Drive the truck for them
DOUGLAS M.Waited in line 30 minutes for help, under staffed.
HARRY S.The manager at the location was outstanding .. such a huge help! Dawn
Dawn S.Great staff, convenient location, good equipment
EDWARD D.Get a new manager Angie do not have the qualifications to do this job in a professional manner! Horrible customer service
Kendall M.Everybody is always helpful and trucks are clean
MICHAEL J.Understaffed. Took an hour to get a truck that I reserved online several days before.
Charles M.The staff was very cordial and professional, but the wait time was more than 30 mins.
William P.Trevonne was exceptionally helpful. We were in a jam, due to a system-wide UHaul hiccup and we were essentially stranded in Orlando without the UHaul we were promised in Winter Park. Thanks to Quentin in Winter Park and Trevonne in Altamonte Springs, they helped me navigate a complete shitshow that was caused by UHaul's website and app not working on the morning of PickUp.
CASEY G.Nothing everything it's excellent
JuanLuis M.Have 2 customers svc at front desk wait for an hour for service only 1 person helping people
Angel L.Almost every time that I have been in the store there is only one person working at the counter. It would be nice to be acknowledged when entering, even if to say, I will be right with you as soon as I'm done assisting this customer. The last time I was at this location to return my truck rental there were two people behind the counter, one was with a customer. I walked around the boxes since I am short so they could see me. The one who was not assisting anyone did not even acknowledge that I existed even though I was standing right in front of him. A third person walked in and finally acknowledged me but made me feel as if I was interrupting her day by asking for a printed receipt.
L. Thomas C.I did not appreciate getting charged for gas that was returned to exactly the amount it was given to me!!
virginia A.Easy Rental experience.
Marcus R.Very professional. Went smooth and quickly
Bill K.Be able to pay tolls while renting the van instead it coming later after paying for the usage. Try having a prepaid toll prior to using the van.
Randy H.Customer service staff, Angie and Trevonne were excellent and fast.
Amanda R. | Overall ExperienceOk so this place is always busy so I use the self check in but here's my problem. I have to give all my info every single time, take pics of front and back of my license and the wifi there blows so it took me over 20 minutes to check in. I stood in mine to see which was faster and i got to the counter when the photos finally uploeaded. I go "locate my truck" as directed and then it asked me for an alternate phone number to verify me??? Really I've been renting trucks at the location for years and i have 2 storage units... So of course not to many ppl answer a strange number and it took me 3 attempts to find someone and this was even with the help of the person on the cha. Guys this sucks please let me know what you're going to do to solve thist
Daryl B.The original location for my pick up had no truck for me. Woman at Uhaul I spoke with repeatedly insisted the truck was there as I stood in the empty lot. Not a great experience on the phone, but in person was slow but good.
craig S.The complete experience with U-Haul has been wonderful. They have communicated each step of the way and made what could have been a stressful move, easy and effortless. Thank you to each member of the team for their professional and caring attitude.
Pamela C.I had a reservation for a truck but still had to stand in the store in line for an hour before I was able to actually pick up the truck. I have very bad knees and was in a great deal of pain having to stand there all that time. You should at least put somewhere for ppl to sit in situations like that.
Sossity P.Everybody there was very nice and very helpful thank you
MICHAEL J.Service was great
roger G.Long line to pick up in early morning. I had already checked in online prior. Only 2 reps available. They did the best they could
ALEJANDRA P.They overcharged me then blamed me for doing so.
Jesse F.26ft truck ramp is too short. The upward angle is too steep for heavy loads.
Patrick M.Needed to drop off at a different location and was not allowed to switch locations at all. Wait at this location picking up and dropping off was horrendous as well.
Carlos B.There need to have hand truck available for even rental to make it easier hauling items in and out of storage. Other than that it was a pleasant experience.
YVONNE P. | First ImpressionsExcellent staff, clean facility, always felt safe.
Ross k. | Overall ExperienceStaff was friendly and patient. All areas were clean including the storage unit. I'm very happy with the decision to go with the UHaul storage facility.
Susan C. | First ImpressionsThe staff is very rude and do not show any empathy towards their customers. There is only one young gentlemen that was of a lot of help, which I can’t remember his name. But the other ones and the manager (lady) if there is more than one, was horrible.
Socrates Samuel S. | Overall ExperienceThey NEVER awnser the phone, than u go to central uhaul call who takes a message and MEVER GET A CALL BACK. They also not organized to put in the sistem, unit was return 8/31 clean and sweep, only TODAY 9/12 I get a closed
gianluca a. | Overall ExperienceMoving in seemed pretty simple. But the move out process was poor. I have used u-haul for many years when I needed to move or store things. I was told on move in and out that there would be a pro rated rent for any time not used for the month. I confirmed the amount on the day we moved out, with 9 days used during that month. After 5 days, I still hadn't received any refund. I called and spoke with the manager and owner of the facility, both saying that it's not possible that I was told that. I am now being told that nothing can be done because it is a nationwide policy for no refunds and yet they are able to rent out the unit I have paid for and have no access to. I contacted corporate and initially was told that it was based on each location's discretion. The customer service representative on the phone at corporate was professional, but was unable to help on her end as the funds would have to be released from the store specifically. A few moments later being told that the policy did indeed change. As someone who has worked in customer service for many years, this company's policy has now cost them my business and anyone else's that I come in contact with. This facility and staff in particular will never be recommended.
Mary D. | Overall ExperienceLove them , best experience ever
MICHELLE F. | Overall ExperienceThanks for caring for me during some of the hardest days of my 49 years living. Uhaul is the place I go for moving and storage
Daniel M. | First ImpressionsThey need some body that speak Spanish
RAFAEL B. | Overall ExperienceStorage facility was well maintained and managed. Very cooperative.
Missy D. | Overall ExperienceDuring the covo crisis you'll sold my unit and caused me further debit you'll were very inconsiderate of a individuals financial set back due to unemployment.
Bem w. | Overall ExperienceA Comfortable experience
Emil F. | Online Move InI always use u-haul. They are the best for real.
Pashka K. | First ImpressionsThe customer service service is great.
NICOLA S. | Overall ExperienceGood staff plus neat clean facility. Thanks !
Lou B. | Overall ExperienceEveryone was excellent
Dawnette K. | First ImpressionsAll the staff was very courteous and professional. I would recommend this facility to anyone needing storage.
Ricky S. | Overall ExperienceStaff is THE BEST at this location. A++ service!! Thank you
Karen W. | Overall ExperienceGreat service the manager Phil was great
Tim M. | Overall ExperiencePhil the General Manager was awesome. Great customer service. He greeted you from when you walk through the door and let you know he’ll be with you shortly. I’ll highly recommend this place.
takeysha b. | First ImpressionsPhillip is very kind, professional, and expeditious with all inquires. Thank you sir for a wonderful experience at the Uhaul location you manage!
Brenden B. | Overall ExperienceThe staff was amazing to work with and Phil went above and beyond to help me out.
Douglas W. | Overall ExperienceVery helpful staff and a easy quick move in
Christopher L. | First ImpressionsIt was nicer than others I have had in the past.
Eduardo R. | Overall ExperienceGreat manager
PETER T. | Overall ExperienceI would recommend this top-notch facility in a heartbeat due to the excellent management!
BARBARA H. | Overall ExperienceExcellent facility and the friendliest and most helpful staff I’ve ever dealt with!
Jeremiah M. | Overall ExperienceCharging me $200 for 8 days of storage is terrible. Not offering a prorated rate and locking me out until I paid is nothing but greed.
Scott D. | Overall ExperienceUhaul is my they are the best. Prices are more expensive than I expected.
TRACY V. | Overall ExperienceFriendly staff!
oneida c. | Overall ExperienceQuick and easy!
oneida c. | First ImpressionsThe uhaul and storage they were great and I wanna thank Mr. Andy for helping me and understanding you guys are awesome and keep up the good work
Britney B. | Overall ExperienceThanks 😊 for the service 👍 and the staff was very friendly 😀 and professional. Great place for get your things in a storage 👍. Thanks for make easier 😊 for me and my family.
Javier F. | Overall ExperienceThe two employees that helped me were professionally wonderful.
Alicia O. | First ImpressionsThanks
KIM G. | Overall ExperienceThe guys that worked there displayed excellent customer service. They acknowledged my presence and apologized for my wait time. When it was my turn they took care of my needs in a timely manner.
Carol D. | Overall ExperienceConvenient location for my needs, staff is always friendly and accommodating. I have used this location several times and have never been disappointed. Recommend the services to anyone. Thank you.
Lorrie C. | ReservationFacility was clean, employees friendly, helpful, and efficient. Great experience.
Jenny H. | ReservationIt was a JOY to do business with this facility! It was clean, safe, and everyone I interacted with was pleasant and professional. Thank you again if I am ever in need I will certainly be usin again!
Danielle A. | Overall ExperienceThe owner & staff were very helpful
Lisa C. | Overall ExperienceGreat and friendly staff and excellent manager Melissa with excellent customer service
Ibrahim M. | Overall ExperienceGreat experience! Helpful staff!
KATREECE D. | Overall ExperienceShe was very nice and did an excellent job to help me satisfied my needs
Miriam L. | ReservationMelissa was great
Cory H. | Overall ExperienceIt was a pressure doing bisnnes with this company at 598 w hw in Altamonte springs everything went perfect for my needs i recommend i give them a 10 Thank you great job Sabina Rodriguez
Sabina R. | Overall ExperienceConvenient and affordable
David L. | Overall ExperienceThis was the best storage experience that i have encountered. Management here is the best. This will always be my first selection for storage. I'm Highly reccommend U haul storage located on state rd
Yonnie R. | Overall ExperienceThe Altamonte team went above and beyond helping me resolve complications from a corporate made scheduling error. They were great! Caring and dedicated to customer support and satisfaction!
Laura R. | Overall ExperienceKind and professional!
felicia l. | ReservationI had an excellent experience and will probably use again in my new location
thomas s. | ReservationYou told me you would have a climate control unit available. Not only did you not a 53 foot truck can not make a delivery.
Shari C. | Reservationbeing told that all I have to do is fold the moving blankets and I'm good.... THEN getting multiple calls being told I'm about to be charged... not cool
David C. | Overall ExperienceThe staff was working very hard. They were very busy and very short staffed. I had been to this location a few times before and have never had an issue. This time my experience was terrible
Timothy S. | Overall ExperienceWorst move of my life! Box did not arrive as scheduled. Delivered to a location different than noted on agreement. No one could find it for 2 days. Then not delivered for 2 more days. ZERO stars!
Franklin T. | Overall Experience