Customer Reviews for U-Haul Moving & Storage of Annapolis

584 reviews

2115 West St   Annapolis, MD 21401

(443) 569-3469

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(443) 569-3469

2115 West St
Annapolis, MD 21401

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The trailer lights connection did not work. Only the driver's side brake light worked. The customer counter and the person who called me on the phone when I didn't return the truck were exceptionally polite and professional. I had a great experience with renting from Uhaul. Thank you.

RAYMOND W. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY S. 
Rating:
5.0

Customer did not leave a comment.

Eric F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
2.0

Never saw anyone other than someone telling me to leave the keys in the truck you'll get an email.

RICHARD K. 
Rating:
5.0

We scheduled moving help through U-haul. Alas, they did not show and it took us an extra day to move our furniture. We've contacted U-haul to get resolution on the issue since we realize that it's not the location's fault.

STEFAN K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

The wiring harness on the trailer shorted out about 100 miles into my 900 mile trip it blew fuses in my truck and I had no working lights on the trailer. After investigating I found out the wiring harness had exposed wires and whoever put it on the trailer wrapped it in a way where it crushed the wires causing it to short out.

TERRY A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
5.0

Mike at U-haul on West street in Annapolis provided us with excellent service. Thank you.

VICTOR M. 
Rating:
2.0

The trucks steering was super messed up. The transmission slipped and got stuck in gears the entire trip. I reserved a 10 foot truck on a Monday for the move on Friday. Only to be informed less than 24 hours before driving 6 hours from Massachusetts that the 10 foot truck was actually not available. I was given a 15 foot truck instead which was way worse on fuel costing me more money in the long run. Unreliable transmission and steering made the trip back very stressful. Overall wouldn't use this service again. Also was displeased to see multiple 10 foot trucks in the parking lot upon arrival in Annapolis, one of which I had probably reserved and was marked as available at the location.

LIONEL C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Neil G. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

Exceeding customer service expectations! Mike was representative helping me! He was amazing. He was helping 3 customers at once and not one of us was left waiting. I don't know how he did it all but he was organized and courteous taking care of each of us. This young man has a work ethic that I would steal from Uhaul if I could to afford to bring him into my startup!

LESLIE L. 
Rating:
5.0

Customer did not leave a comment.

KEITH L. 
Rating:
5.0

Make sure to provide the furniture pads because we never got ours

Julie L. 
Rating:
3.0

Person checking me in did not assist me in backing the trailer into the requested space nor did he help me detach the trailer from my car. As a 58 year old woman, it would have been helpful to have assistance w oth the process. He told me where to put the trailer and then went inside.

Mary B. 
Rating:
5.0

This location is so much better with the young lady you presently have managing; service is excellent and swift. The grounds and the building inside and out look great.

NELSA B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

We had a flawless travel with U haul 20' Truck . It was comfortable driving.

SURENDER O. 
Rating:
5.0

Very friendly and great service

Donald J. 
Rating:
5.0

Customer did not leave a comment.

Domonic P. 
Rating:
5.0

Everyone I dealt with were very friendly and provided speedy service. Mike and Dave Abbott were in early and both helped me check my trailer in before the store even opened after my phone died while doing the self check in. Exceptional customer service.

Nicholas P. 
Rating:
5.0

The reservation process on the website is somewhat challenging. It hung up on me at least once. It deleted the information I entered at least once. And then, after this it told me that my reservation had been completed.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Gino C. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

BRIANJOHN D. 
Rating:
5.0

Customer did not leave a comment.

Wilbur H. 
Rating:
5.0

Unfortunately I had a confirmed reservation to pickup a truck at another U-Haul location but upon arrival they were closed :(. Fortunately the UHaul Customer Service was able to move my reservation to this location at 2115 West Street and they were incredibly helpful!

Michael P. 
Rating:
5.0

Customer did not leave a comment.

LISA D. 
Rating:
3.0

Answer your phone!!

WILLIAM E.  |  Overall Experience 
Rating:
3.0

The second floor don’t have any elevator and didn’t mention anywhere in the reservation. We surprised when we reach over there and as there is no alternative at that time,we moved there but will not prefer this place.

JAGAN P.  |  First Impressions 
Rating:
5.0

We only left cuz unit was too small

Sharon M.  |  Overall Experience 
Rating:
5.0

Excellent and professional customer service.

Susan L.  |  First Impressions 
Rating:
5.0

Friendly staff made the experience positive and memorable

EDWARD K. 
Rating:
4.0

Very helpful and friendly staff.

DUNCAN K. 
Rating:
3.0

When I return the vehicle to the Annapolis location I want over my concerns with the attendant told him that the trailer lights connection on the back of the truck was not working there was gravel coming out from and inside the tailgate and bedliner my entire trip to South Carolina rocks were falling out of the truck and I have not heard back from anyone as to Any compensation for maintaining U-Haul's equipment or cleaning of said Equipment still waiting for a response I hope you will help

Jeffery Z. 
Rating:
5.0

Very smooth , office staff very friendly and pleasant to deal with

Daniel P. 
Rating:
5.0

Nothing.....Great location.....Fast and easy rental....Staff was very helpful.

DONALD S. 
Rating:
1.0

The lady at the counter was not very personable and did not communicate very well.

BRADLEY STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
4.0

Customer did not leave a comment.

cynthia i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anastasia H.  |  Online Move In 
Rating:
2.0

Your website is misleading with the calculations in what your containers hold. Also, your partnership with Moving Help seems like an asset to customers however I found the lack of communication between the movers and U haul was a huge problem. The movers were asking things of me that U haul said they should not. They were unsure of what they were responsible, what I was responsible and what U haul was responsible for. I submitted a complaint on 4/25/21. I received a confirmation that my submission was received and that I would be contacted but no one has contacted me,

Karen W. 
Rating:
5.0

Great service.

Dawn L. 
Rating:
5.0

Representative was courteous and friendly. Service was great! Easy pick-up and drop-off process.

DAWN L. 
Rating:
4.0

The attendant could have been more enthusiastic and friendly. She was not unfriendly just ambivilent and somewhat disengaged throughout the transaction at the location. I know she said that she was about to have a very busy weekend so maybe she was just distracted and her demeanor that day was not the norm?

CARL W. 
Rating:
4.0

Customer did not leave a comment.

FRANCO M.  |  Overall Experience 
Rating:
4.0

Convenient and pleasant

Michael Y.  |  First Impressions 
Rating:
5.0

Great service. In and out fast.

DAVID L. 
Rating:
5.0

All great. The windshield of the truck really needed to be cleaned from the inside, but all was good.

CHRISTOPHER M. 
Rating:
2.0

Customer did not leave a comment.

Robert O. 
Rating:
3.0

Customer did not leave a comment.

BILLIE S.  |  Overall Experience 
Rating:
4.0

Excellent customer service. Jade is friendly and very professional.

Walter S. 
Rating:
4.0

I was bummed to be charged a $20 late payment fee. I assumed that when I gave a credit card to pay for the rental it would set up a recurrent payment plan. I did not receive an email telling me there was a Balance due. Only an email once a late fee had been assessed

Stefan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORDAN T. 
Rating:
5.0

Great customer service! Very polite young man helped me. I will recommend this location in the future.

DANIEL W. 
Rating:
5.0

I have relocated across the east coast on many occasions. Uhaul rates top on the list of service, convenience and rates. I recommend this company to everyone for their moving transportation, products and storage service.

PATRICIA W.  |  First Impressions 
Rating:
1.0

What a Rip Off. I just paid $144 to rent a moving truck that I only used from 12pm-4pm. $144 for 4 hours that's $40 a hour WOW!. Your advertising is very misleading when it say rent a truck go only 19.99. Also I was charged $36 for less than 1/4 tank of gas. It was a gas shortage in the area and no one had gas so I was unable to fill the tank which would have cost me $10 tops. I called to tell them that there is a gas shortage so I can't get gas and the employee told me to bad we don't care about the shortage it was in the contract so you have to pay. I will never use this company again they don't care about their customers. I didn't expect to pay that much for a couple hour rental. Unbelievable

KENYON B. 
Rating:
5.0

My customer service was exceptional!

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Terry D. 
Rating:
4.0

Dog hairs on the passenger seat. Cargo area mat dirty.

Terence F. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE T. 
Rating:
3.0

Customer did not leave a comment.

NANCY R.  |  Overall Experience 
Rating:
5.0

I had a unique situation and the staff was very Accommodating and understanding.

BRENDAN B. 
Rating:
5.0

Your customer support at this location was very pleasant and professional. The whole transaction went through smoothly with no issues.

LAWRENCE T. 
Rating:
3.0

The price, availability, and van and facility cleanliness were great but the staff were pretty unprofessional. I used to work for both rent-a-car and truck rental and it set my standards much higher. Nobody greeted me upon entry, I had to find the service desk alone. The first two staff members I met were too busy to help me so i went to the third. While she was nice enough she didn't say much and what she did say came out at a mumble. Also, all three of them were dressed in sweat shirts which didn't look very good. Everything else was great but it would be worthwhile to give your staffing and customer service standards a hard look. A sidebar, I called multiple times throughout the day before coming in to pick up my reservation and never once got a hold of someone successfully.

LUKE C. 
Rating:
5.0

The truck was the "bounciest" one I have ever rented. Seems like the shocks were shot.

FRANK R. 
Rating:
5.0

Customer did not leave a comment.

CLARK B. 
Rating:
4.0

Nothing

Darwin C. 
Rating:
5.0

Customer did not leave a comment.

DEAN R. 
Rating:
4.0

Convince your company that it doesn't make sense to ask someone who is returning a vehicle after hours to spend time taking external pictures of it just so that you know where it's parked. For 1, it's dangerous to be standing outside in public at night taking pictures in what is probably an isolated area and 2) The vehicle has a unique identifying number on it. You mean that you can't find it on your own w/o a picture? I'm sure you could...after all, it's on your property...so please ask them to stop requiring that? Other than that, everything was great!

DEIDRA B. 
Rating:
5.0

Customer did not leave a comment.

OZLEM B. 
Rating:
5.0

Truck had a ton of small dents all over it. They were identified by X stickers. Only had 9K miles. Shame

RONALD D. 
Rating:
5.0

Customer did not leave a comment.

BRENDAN B. 
Rating:
4.0

Customer did not leave a comment.

LEROY M. 
Rating:
5.0

Great service, quick turnaround, and very easy to set up and get out the door!

ANDREW T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth N. 
Rating:
1.0

The associate that helped was very aloof and really did not seem to care that i was even there. He appeared to have no idea what he was doing and seemed in no hurry to move things along. I had a reservation and was still in the store at least 20-25 minutes. He appeared to be having computer issues and was mumbling instead of conveying to me was was happening. I also had asked for a utility dolly. When he finally got my check in complete I asked if there was a dolly in the truck, his response was I don't know. Another associate got up and got me a dolly for the truck. I leave and get to the location of my move and start loading truck i have the whole front of the truck loaded when I receive a call saying they gave me the wrong truck. The one they gave me was reserved for a one way rental. They said they could meet me somewhere to switch trucks. I told them they could bring truck to me. So I unload truck and wait 45 minutes for them to bring me other truck. At this point I am rather upset to say the least. My 85yo Mother had rented this truck so I could move her, They are communicating all of this to her which was also upsetting her along with the stress of a move. I felt at this point that U haul should just have given her the rental for the EXTREME inconvenience! I picked truck up at 130 pm on Friday at 4/30 and returned on Sat 5/2 at 3pm. They reduced mileage rate to 0.99 a mile and charged me for one day. Also the truck they gave me on the switch had no gas in it. So I brought the truck back with no gas in it and the check in at the curb person who brought me the switch out check said I was going to be charged for fuel. I was never explained that . I AM EXTREMELY UNHAPPY WITH THE CUSTOMER SERVICE at this location. I am a business owner and if someone made that kind of mistake and inconvenienced one of my customers that way along with the poor customer service I would probably fire them! Upon check in the manager did not seem to upset by the situation either. Never once apologized. I WILL NEVER RECOMMENED UHAUL TO ANYONE AND I WILL MAKE SURE EVERYONE KNOWS OF MY EXPERIENCE!!

Steven W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Myron B. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
4.0

Customer did not leave a comment.

FRANCO M. 
Rating:
5.0

Very good experience. I was able to pickup the truck early because of the app .

Marco L. 
Rating:
1.0

The truck come with 75% gas. I filled up with 75% in return. Was charged additional money around $20 for gas.

LIN G. 
Rating:
5.0

Customer did not leave a comment.

Gerard R. 
Rating:
5.0

Nothing comes to mind, my experience was great

Francis M. 
Rating:
5.0

Customer did not leave a comment.

MARKA B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
1.0

Better office hours; this location has bankers hours even on weekends! Ridiculous. Have phones manned! Three times in hold close to one hour each time. Very disrespectful of my time.

Nishan T. 
Rating:
4.0

I was supposed to pickup on April 18th, the day you lost power systemwide. I give you abysmal reviews for your ability to continue operations nationwide. A company of your size and customer focus HAS to do better with backup systems. You cost me a whole day delay. There may be a financial claim for this.

David M. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
4.0

I still have not received confirmation that I returned the equipment I rented even after I contacted customer service.

Enrique M. 
Rating:
5.0

Fine.

JOHN L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

MELVIN S. 
Rating:
5.0

Did self return at night. There were several vehicles already, and that made it tad akward to return.

David S. 
Rating:
5.0

Customer did not leave a comment.

YOBANI B.  |  Overall Experience 
Rating:
4.0

Employee was very friendly

Rennie A. 
Rating:
5.0

Customer did not leave a comment.

LOGAN W. 
Rating:
5.0

Customer did not leave a comment.

RAY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE M. 
Rating:
4.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

no comments

ERIC S. 
Rating:
2.0

Customer did not leave a comment.

Wiliam C. 
Rating:
4.0

Staff were very helpful & friendly.

Walter S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
4.0

Customer did not leave a comment.

MARCUS E. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

SEAN G. 
Rating:
5.0

Got in and out quickly. Very good experience overall.

JOHN Z. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer Service Rep, Jade, was so very helpful and friendly. She actually asked us about our experience with the truck when we returned it. We rented it for a food pantry to donate food for hungry families; she went out of her way to make sure we had everything we needed for a successful day. Mrs. Nelsa Brown Annapolis, Md.

NELSA B. 
Rating:
5.0

Customer did not leave a comment.

JEANNE W.  |  Overall Experience 
Rating:
3.0

Whenever we had a question or problem there was never anyone in the office to help us. We went to the location several days in a row and no one was ever there. We had to get help from the switchboard/operators.

ANTIONETTE M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN S.  |  Overall Experience 
Rating:
1.0

Since your company has taken over I have had one problem after another.

Phyllis T.  |  First Impressions 
Rating:
5.0

Kevin in the Annapolis location was very friendly and helpful. Great customer service skills!

April T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jane M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric F.  |  First Impressions 
Rating:
3.0

Everything there was fine (people/place). However, I reserved a unit on my own and it was no longer available. I ended up having to spend MORE money each month because of this. You should be honest when people "RESERVE" ahead of time and let them know if they NEED that size storage unit, the should reserve a larger one because theirs will not be available when they arrive. This is somewhat false advertising. STICK TO YOUR WORD! If I reserve something, this is precisely what I expect when I get there. Not having to find something else!!! RESREVATIONS are made on purpose. Have it available if you want customers to return in the future. Otherwise, you're not doing yourself any good if you can't stick to your end of the agreement!!!

NANCY R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

HEATHER T.  |  First Impressions 
Rating:
5.0

Thank you for fantastic service!

Aisling C.  |  First Impressions 
Rating:
1.0

My storage was bought (Extra Space). I had automatic payments setup. I was charged a late and lied fee when I didn't reply to the notice. But I travel for the government and was overseas when the notice came. It was terribly unfair to be charged these fees. I will not recommend u-haul to anyone.

CHRISTOPHER F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D.  |  Overall Experience 
Rating:
1.0

it was just not easy

THOMAS F.  |  First Impressions 
Rating:
4.0

Storage facilities can be hit or miss. The staff availability was low, but given everything with COVID that’s understandable. The locker I rented had a lock that didn’t prevent the unit from being opened, were it a long term rental I would have had them fit it with the proper lock. Great staff, not trying to get anyone in trouble :)

JONATHAN M.  |  Overall Experience 
Rating:
4.0

I had a good experience regarding my monthly storage balance and the gentleman was kind, helpful and Professional.

KATHLEEN T.  |  First Impressions 
Rating:
5.0

I like customer service , facility hours .

MIRNA C.  |  Overall Experience 
Rating:
3.0

PLEASE READ COMMENTS ALREADY SUBMITTED. I DO NOT WISH TO REPEAT. NOTHING AGAINST GUYS ON THE RECEIVING END. BUT THE SALESPERSON ON PHONE NEEDS TO BE TRAINED IN HOW TO BE MORE SPECIFIC IN DESCRIPTIONS OF STORAGE UNIT ABOUT TO BE FILLED FROM LARGEST SIZED UHAUL TRAILER TO NOT MAKE IT SO AWKWARD, WE WOULD STILL BE UNLOADING THIS MORNING FROM YESTERDAY AT NOON IT SEEMS. WAS HORRIBLE FIT FOR MY NEEDS. THEY DID ACCOMMODATE ME TO THE BEST OF THEIR ABILITY, But would have preferred honesty or better description in the original sales talk on phone so i could have been prepared to go to another Uhaul storage if necessary. It will do for now. I have no choice.

Jane M.  |  First Impressions 
Rating:
5.0

Excellent

RAYMOND C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VALERIE C.  |  First Impressions 
Rating:
2.0

The company is so shoddy and badly organized that they don't even realize that I'm not a new customer. I've been at the storage facility for over a year. My first contact with them was when they spammed me trying to sell me insrance. My second contact was when they told me I had a late fee because they weren't getting the automatic payment that I set up ages ago. I'm disappointed that they've taken over the facility and will probably just move my stuff to a place that seems to have it together a little better.

DAVID C.  |  First Impressions 
Rating:
5.0

El was a great help

FRANCO M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PETER B.  |  Overall Experience 
Rating:
5.0

David was very helpful and understanding. Made the experience very easy

Lillian W.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top