Customer Reviews for U-Haul Moving & Storage of Apple Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Apple Valley

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GAUDENCIO R.
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The best of the best of the best.

Frank C.
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Customer service representative polite and friendly. Need direction signs as to where to return the truck on their property. We parked and started again three times!

MARK A.
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Customer did not leave a comment.

GEORGE B.
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Customer did not leave a comment.

Manuel P.
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EUGENE U.
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Olivia was great to work with. She was very professional and knowledgeable about the rental. She guided me thru the process and took care to make sure all of my needs were covered.

Tiffiney G.
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Get a better customer service representative

Lee B.
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Customer did not leave a comment.

andre W.
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This location had great employees and were happy to help me with my moving needs. Thank you for everything and I hope to work with you all again.

CHRISTIAN W.
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Your advertising says you keep your promise. In reality, you DO NOT. I had to drive 40 miles out of my way to pick up a trailer reserved almost two weeks prior at the location where I live. The trailer was not used the previous day and could have been delivered to my PROMISED location, but your company is TOO CHEAP to provide customer service anymore. You did not even offer a discount for my 80 mile round trip detour. Also, your employees were not wearing masks as directed by state and local mandates, nor did they require customers to wear them despite a sign on the door.

William C.
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Customer did not leave a comment.

LARRY W.
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Customer did not leave a comment.

RONETA B.
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Unfortunately, the manager is a bit sassy and a “know-it-all” and talks down to customers. The gentleman who arraigned my reservation and the gentleman who did my hook up sure made up for the young manager who needs a course on how to treat customers.

CECILIA R.
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Your guys were very helpful and great! Thank you!

Velia V.
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Customer did not leave a comment.

KAYLA D.
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Helpful staff and an easy process to reserve a rental when you need one.

Bruce Y.
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Great service, keep it up.

STEVE C.
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The girl who was outside helping me when I picked up and dropped off was very kind helpful and beautiful.

Nannette C.
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Olivia was very efficient, making it an easy transaction. The gentleman who prepped my truck (I am sorry...did not get his name) was very good, explaining how to use the door on the back.

EVELYN R.
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Customer did not leave a comment.

KRISTIE C.
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They were very helpful and knowledgeable. Thank you!

Johnnie J.
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Customer did not leave a comment.

Andrew R.
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JONATHAN S.
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Customer did not leave a comment.

RODNEY S.
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Customer did not leave a comment.

myriam G.
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Quick & easy transactions . Friendly and professional staff.

GREGORY K.
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Easy to rent online. The location of Pickup is spacious. The employee helping us was great. She knew Uhaul like the back of her hand. Will rent again from this location.

Nicholas M.
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Truck cargo area was dirty, dirt on floor and drink spill marks on ceiling and walls

SHERYL G.
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Nothing

PHILIP E.
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EVERYTHING WAS VERY EFICIENT.

KALDEROME J.
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Customer did not leave a comment.

JORGE L.
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Better customer service the guy who hooked the trailer was rude for no reason unprofessional at its finest

EUGENE W.
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The manager was extremely helpful

SARAH E.
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Customer did not leave a comment.

Samuel J.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

WILLIAM L.
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Customer did not leave a comment.

DONALD S.
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Customer did not leave a comment.

Ryan T.
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Customer did not leave a comment.

JOSEPH P.
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I was the only customer at the time, and was happy how quickly the rep was able to process my order and the service rep outside was readily available to hook up the trailer to my jeep. Thank You

KENYATIA W.
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Customer did not leave a comment.

DANIELLE R.
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Olivia was absolutely amazing ! She completely saved my move and went through leaps and bounds to help us !!! We love her ! Thanks hun !

William P.
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People are always supper friendly will rent from here again

JAMES M.
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Customer did not leave a comment.

ANDREW D.
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Steven M.
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Customer did not leave a comment.

REBECCA B.
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I had to wait several minutes as both employees were out putting hitch on a vehicle. They didn't realize I was there until I walked around their desk and called to their attention. I suggest a door bell be put on the door so they know when clients walk in. Also I understand waiting a minute, but not for almost 10 minutes to be recognized.

Dennis P.
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Customer did not leave a comment.

LETRICIA S.
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The manager Olivia was extremely helpful, knowledgeable and proceedings.... such a delight!

Adam H.
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Customer did not leave a comment.

Marion P.
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Customer did not leave a comment.

Tracey T.
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Ashley M.
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Customer did not leave a comment.

eduardo M.
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Rating U-Haul Moving & Storage of Victorville, 15811 Lorene Dr, Victorville, CA 92395 which is where I initially went to pick up my trailer rental based on what the website showed.

PHILIP E.
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Very easy, thanks

Tina W.
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Great customer service

RICKYCRISTIAN G.
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Customer did not leave a comment.

John K.
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Better discussion about the rental cost. I thought it was $19.95 plus mileage so the total would have been $52.43 but it ended up $106 because I used it out of town. Overall the rental was great and worked well I'll have to shop around before renting from U-haul again.

HOPE W.
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Nothing. All good.

sujun W.
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they take care of the coming customer and treat the exiting customer as a trash. this is a kind of discrimination

BRANDON L.
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Olivia I think it's her name. She's the assistant manager. She should be the standard of excellence. I was frustrated with my truck so I was rude. Still she called me later that day and took care of me. She the reason I went back a few days later.

Oboi J.
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Customer did not leave a comment.

Gary B.
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Customer did not leave a comment.

Lisa M.
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My experience was fantastic at this location. I did not have a good experience calling other uHaul locations so I was very pleased and appreciate of the service provided at this location. Will definitely use this location again. Suggestion: have more vehicles available around the first of the month

Yolanda P.
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There was a miscommunication as to when I was to return the truck. I will take responsibility for this. However, I felt the sales clerk could have been more profession in her attitude towards this, instead of trying to prove her point.

Robin F.
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easy checkout very friendly

Megan R.
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This haul location i do recommend for anyone to use for any of their moving needs. It's clean and reasonable price. The staff can answer questions and help you even in emergencies that you may have.

Victor H.
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The experience went well but had to wait 1 hour past my pick up time due to a late drop off. I asked if I was going to get credit since my equipment was not available as guaranteed, they said I need to call main office . Besides the inconvenience the staff were nice .

David S.
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Customer did not leave a comment.

Juan M.
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Stacy A.
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Customer did not leave a comment.

Gregory W.
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The lady behind the counter was really nice. Along with the trainee that helped me put my trailer on. However the gentleman that was also behind the counter was not professional. He kept playing with his phone when there was a line of customers. The lady behind the counter had to keep telling him to help other customers. This guy is horrible!. I won't go here again just because of him. Good job to the trainee and the lady behind the counter.

Kelly C.
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The two staff members that I had interaction with were very friendly and helpful. The young lady that checked me maintained a professional and cheerful attitude despite have about 4 people in line. The cargo van I rented was super clean!

Louis B.
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Customer did not leave a comment.

Deborah M.
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I had reserved at the Victorville location, they were 2 hours late opening and the. Didn't have my truck so we were sent to Apple Valley

Jose C.
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Good service

ERICK B.
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Customer did not leave a comment.

felix H.
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No thing

Darrin H.
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The lady helping me was fantastic super friendly polite and very helpful.

Collette W.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

Jeremy G.
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Equipment was late and ready about 40 minutes after scheduled time, turn signal asnt working so was told to fix it and come back and it turned out to be the wire on the trailer was bad. At drop off, no one was at the store during normal hours, had to call a number that no one answered and had to use the online dropoff process. Having used uhaul over 10 times over the last 15 years, I was very aggregated today due to all of the issues just to rent a trailer for a few hours

Patrick A.
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Customer did not leave a comment.

TESCIA H.
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Customer did not leave a comment.

JEROME K.
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Customer did not leave a comment.

Simone B.
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Nothing everything was great.

Alex B.
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Customer did not leave a comment.

Bruce B.
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Customer did not leave a comment.

Ruby O.
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Sergio M.
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The customer service lady was very friendly thank you

Marissa J.
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Customer did not leave a comment.

KRYSTAL T.
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Great customer service ????????????

Juan G.
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Customer did not leave a comment.

Jaime R.
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Great customer service Keep it up.

Debbie T.
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Great service, friendly, helpful staff.

Ernest M.
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Customer did not leave a comment.

SHARON R.
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Michelle was pleasant and proficient in her job, place is well stocked with anything you might need for your shipping needs!

Collette B.
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Customer did not leave a comment.

Lillian B.
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Customer did not leave a comment.

Peter S.
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The clerk was very efficient and polite. They had what I needed. I will definitely be using this facility from now on.

No reviews have been submitted for this location.

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