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Vicky S. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Apple Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick pick-up and drop off - efficient service.
Huel S.Quick and easy to rent trailer for a couple of hours. Employees were very helpful.
Jed L.Can't think of a thing. Everything was ready for me when I came. When I returned they hooked everything up for my car carrier and helped me load up. And were extremely helpful, but above all friendly.
Gordon H.Check in takes a long time. I had done everything, including credit card info but had to do all again
Pierre P.Very convenient location.
Allen M.Interior of the cab was dirty. Passenger side door was especially dirty.
John B.Keep up the great work.
Alan B.When I return the van all they were worried about was the mileage. They were so busy they weren't concerned about any of the maintenance problems with this vehicle. Hi Super cleaned this vehicle inside and out before I returned it.
BRUCE G.customer service tech was unpleasant when we return the next day to get trailer we had problem first time due problem with our vehicle and they very help to solve it couldn't. but the second day the other attendant was very rude
Cheryl P.Everything and everyone was first ratr.
Jeffrey M.No complaints it was all good
Donna W.Nothing
Keith F.I HAD a reservation at Burnsville towing and service in savage. That was the worse uhaul site I've ever seen or used. Just a hole in the wall place. No parking dirty AND lost my reservation and didn't have the trailer i needed. They didn't offer any resolution. Left me on my own to find a uhaul trailer. Im from Fargo. The Apple Valley store was perfect and Stephanie the manager was great.
David S.Great attention to detail. Check in was very efficient. The truck was clean, and regular maintenance was obvious. Washer fluid level was full! Restroom was very clean as well. Attention to both the little and big things!
Peter K.The individual, who checked me out was excellent wish I knew their name.
Jeffrey H.The app is a really nice idea, but there are a lot of bugs and fixes needed to make it functional for no-touch pick-up and drop-off. The location and vehicle were great. The app needs a lot of work.
Amy H.Kindest, most professional team around. Well managed, knowledgeable and helpful - TOP-NOTCH!
Thomas D.Nothing service was great
Lindsay S.Clarify the after hours drop off rules! It was very confusing about how to do it exactly. That mobile verification method sucked. However, the truck was in great running condition. The back door hinge was crappy! Hard to open and close.
Patti B.I was charged for fuel when I was told I wasn't going to.
Weston F.The Apple Valley location is superb...I have used them many times. Well run organization!
Michael D.Yes, it shouldn't take 40 minutes to get paperwork done and checked out. You need to streamline the process. This has been my issues every time I rent from uhaul. For example if two people are you in front of you it takes way way too much time before I get helped. Why is it I can get on a plane faster than I can get an uhaul. If you would like to discuss this with me, my #612-240-7309 ask for Joel. Thanks, Joel
Joel J.I have used this Uhaul several times. Each time staff and equipment were excellent. I know I will be using them in the future.
Dennis J.Kudos for the techs who assisted us in fixing a wiring problem, checked the 4 fuse boxes and tracked the problem to a relay in the rear of vehicle. They spent over 30 minutes and then had a new wire connection in stock, away we went! Please extend my appreciation!
Susan T.Great products. Great service. I will use them again.
Charles C.Employees were very rude.
Amy S.I can't believe how cheap and easy it is to rent a trailer. Great service, everything went smoothly.
James M.A bit overpriced when compared with other storage facilities.
bonnie w. | Overall ExperienceTook longer then I expected, I had already filled out all information online well before I got there, and I to pretty much repeat everything including license and all that once there. Please make sure information sharing is seamless because it's costing people time and patience. Other wise staff was great and courteous.
Michael H.Excellent location and team members!
Thomas S.From start to finish everything was fabulous! I even made an error when ordering truck and got the wrong size. They helped me change it to a larger truck and everything went off without a hitch! Thank you for helping me make a hard day, so much more organized!
Jill K.Inside the truck cab stunk. windshield had a film/residue on the inside. Rate was 39.99 for the day, yet they wanted to know what time I'd be back for a 6, 8 or 12 hour rental. contract was handed to me outside after the extremely brief walk around, then he disappeared to help other customers. when I looked at the contract it was $49.99 for the day. I questioned it when I returned the truck, because he was obviously too busy to fix it when I got the truck. and was told "next time you should look at the contract first." NO, you should do your job, get it right the first time, and provide proper customer service. I'm sorry, but I don not think I'll be utilizing Uhaul's services in the future.
Thomas J.Service was great. Thank you!
Janet M.Easy, quick drop off.
JOHN C.Possible alittle cheeper
Aaron W.Remind them to stay calm, the pandemic is almost over, Barbecuing and beer drinking season is almost here!
Robert H.Truck was clean and the prices were far below any competition. 10/10 recommend to anyone looking for a safe, reliable and easy moving process
Mark M.Rental went VERY smoothly. Equipment was well maintained and prices were more than reasonable. The representative that helped me out answered every one of my questions. Definitely deserves a raise!
HANS K.Very smooth transaction. In addition, the vehicle was very comfortable and reliable.
Frank L.Install tongue jacks on 6x12 trailers in case customer has to unhook a loaded trailer at some point during the rental
Charles E.Nice employees, but as soon as we had an issue not even 8 miles away from the location, they refused to help us saying there was nothing we could do. Extremely frustrated with the events that happened that day.
Jordan J.The staff at the Apple Valley Minnesota u-haul store were super helpful and accommodation!!! My first rental and they made it easy for me to do so. Highly recommend!!!
Monique K.Great service will use them again
Charles Y.Great quick service
Dan W.1st month free is great!
cheryl c. | First ImpressionsThe first pick up place didn't have the truck, I had to go to another location 20 minutes away. They offered a credit, charged me full and i still haven't seen the credit.
Nicholas R.I've used Apple Valley location 2x recently and they were efficient in reservations, pick up AND drop off!! "In & Out" plus pleasant PR!! ðŸ˜ðŸ™Œ Very Pleased & Grateful!! ðŸ™ðŸŒž Thank you!! ✨ SHINE ON✨
Tammy S.Stephanie was awesome! She was professional and easygoing. I am always impressed with Uhaul! She helped me determine fuel requirements! I have used Uhaul for around 20 years and will continue to go with the best!!
Robert O.Give a truck that is clean and doesn't smell and actually gets speed so in my mind something is wrong with it mechanical wise and rude counter workers charged for dolly that I never got so pissed wish I could have gotten a refund only used 1 day to and was charged 2 hate this place never coming back
Natasha M.The only disappointment I have is I did not receive the emailed receipt. To my email kelly@crayonkelly.com
Kelly A.Easy check in - did the pre-check in online / scanned drivers license, so it went quickly.
James K.Somebody used my email to secure a van. I had nothing to do with the transaction. I tried talking to customer service. They didnt have a remedy. Overall it was a pretty lousy experience and I wasn't involved.
Christina T.For the average move, Uhaul is great. And I'd highly recommend Steph and her crew over at Apple Valley. However, as a corporate account holder, I would say my experience is rather lacking. There is almost always an issue every single time we book (on avg. 1x per week) which is starting to wear on me. I don't know if this is an AV location issue or a corporate issue.
Kelly Z.Nothing.
Thomas L.I would start by saying fire Bob. I am taking the time to review this location because I believe this is a great opportunity to have you guys make some changes. I arrived at that location at around 1 pm the first person I felt with was nice and professional. I left and picked up what I needed to pick up. I returned the truck at around 4 pm. As soon as I walked in the store, it smelled heavily like weed. I didn't make a big fuss about it, I waited in line and then I was greeted terribly and unprofessionally by bob, he yelled at me from across the room and said “ what you need†in a very annoyed tone. I didn't think he was talking to me when suddenly he yelled again and said “hey you, what you need†I then caught up that he was talking to me and I said that I was returning the truck. He rudely ordered, not asked; that I move the truck from where I parked it. I told him that I returned it where I had found it and he once again ordered me to park it around the corner. I didn't appreciate his tone and quite honestly I let him have it for the way that he had acted and the way he carried himself. I also made him aware that I could tell that he was high and that it was easy to tell, I told him that it was easy to smell. I apologized to the other customer that was present at the time because she had to hear the exchange between your employee and I. She said that she could smell the weed as well and that her husband actually had to leave because the smell was making him sick. This is UNACCEPTABLE. This SHOULD NOT HAPPEN. I am very disappointed with my experience at this store.
Oscar M.I thought I was supposed to get one month free, but my card was charged for rent already
Keley L. | Online Move InWonderful facility, friendly helpful staff. Facilities are spotless! We used the unit as a temporary holding area for household goods after the passing of a family member. A difficult time made easier by this UHaul.
Peggy G. | Overall ExperienceGreat experience at this Apple Valley location. Rented an outdoor storage spot for a vehicle. Incredibly efficient, I was in and out the door, with the vehicle stored in like 20-25 minutes. Thanks for the assistance.
KRIS K. | First ImpressionsGreat place to store my car and I rent car haulers twice a year and always receive excellent service, thank you.
terry h. | Overall ExperienceWe have used this Uhaul location for many moves and have always been satisfied. We have also used storage facilities and are also satisfied. Staff is knowledgeable and helpful with vehicles and moving needs such as boxes, tapes and so on.
Sieni l. | First ImpressionsWe are so grateful that you kept our items safe and secure! Always great customer service and super helpful staff. Thank you Stephanie and team, we would recommend you in a heartbeat!
Ann Marie O. | Overall ExperienceI will be back in the Spring to rent another outside space. It was well secured and I felt my camper was safe. Thanks!
Craig S. | Overall ExperienceI was very well treated. Things are clean. The climate control is great to work in.
Don H. | First ImpressionsAll but one of the staff were wearing their face masks under their noses. A face mask is virtually ineffective unless worn properly. Failure to wear the face masks properly is a sign of disrespect to the customers. It's also a violation of the law.
diana p. | First ImpressionsGreat customer service. I will be back.
Michael K. | Overall ExperienceWell-maintained, modern facility with excellent staff.
Jason K. | Overall ExperienceSpecial thanks to the staff and management at the Apple Valley store for their assistance in closing out unit 1008, that we (Armed Forces Service Center) ,had rented as a nonprofit organization to store furniture to be donated to the military community. Debra Cain, AFSC Executive Director 612-280-7677
Armed Forces Service Center M. | Overall ExperienceThanks!
Todd S. | Overall ExperienceVery convenient move. Thank you!
Todd S. | First ImpressionsStephanie was friendly and helpful. The facility is clean and secure.
David M. | First ImpressionsPeople were super friendly during my initial locating my stuff there. Also seemed really nice if I had any questions.
Carrie E. | First Impressionsthe first guy who offered to find a unit for me walked with me the two or so blocks to a unit that he and i could not find. This was disappointing service. When I cam back with things to store, another man said I would not want the unit that the ftist guy was trying to provide for me, since it was up some stairs or such. . The second guy selected a unit that was close to the entrance, and though it cost more, it was far more valuable.
wayne l. | First ImpressionsThere was so much water condensation in one of my units that it caused damage to many of my items. I was told I need to make claims. I will try to update if that goes well.
eric B. | Overall ExperienceThe only complaint I had is that it was difficult to reach people by phone at the facility.
Candace Z. | Overall ExperienceI had a storage unit here for over 2 years and the staff were always helpful and friendly. THANK YOU!
Maritza M. | Overall ExperienceTo use the Lloyd's Insurance classification categories, everything about the service from the Apple Valley location was 100A1+. Nothing was ever a problem and any little difficulty was corrected with professionalism and wonderful good nature by all members of staff. If our circumstances ever change and we require vehicle storage we will return. AJP
ALAN P. | Overall ExperienceEveryone was so nice! 😃
Teresa T. | First ImpressionsStephanie, Dustin, and Tony are excellent
Ron F. | Overall ExperienceStephanie and her staff were always cheerful and helpful. I downsized three times before finally being able to move everything from storage. The changes were handled quickly and efficiently. Great team to work with!
Patricia C. | Overall ExperienceAwesome
kerry i. | First ImpressionsStephanie Piette should be recognized for her uncanny ability to service customers and manage her staff simultaneously. She is a great manager
Ron F. | First ImpressionsWe stored our vehicle in their secure gated outdoor lot over the winter and needed access to it frequently. The lot was always clear and easy to get the vehicle in an out. The area was well lit . We have used this U-Haul for trailers in the past and have found the staff extremely friendly. We highly recommend this U-Haul.
dennis L. | Overall ExperienceThe staff were very friendly and helpful
Pearl H. | Overall ExperienceThe staff was always nice and friendly.
Lawrence S. | Overall ExperienceAble to improve my storage unit location for me,
Kathryn W. | First ImpressionsGreat costumer service and answer all your quiestions.
Miguel S. | Overall ExperienceGrwat experience and fantastic costumer service. Great job
Miguel S. | First ImpressionsVery nice experience
Julie K. | Overall ExperienceExcellent facility
Sarah D. | Overall ExperienceGreat experience, staff and facility were excellent
Clare J. | Overall ExperienceI had storage with u-haul for 3 years, very happy. I only visit the storage about 3 times, before moving. it had perfect temperature, my items was in good condition no mold. Very professional crew.
DARLENE N. | Overall ExperienceThey were great to work with and all were very helpful.
JAMES H. | Overall ExperienceNo comment
Sheryl M. | Overall ExperienceCan’t park near the storage locker because what appear to be staff member’s cars are parked in front of them.
Alexander W. | Overall ExperienceI’ve been a customer at Apple Valley UHaul for over a decade. I would say my entire experience with Stephanie and the many dedicated staff has been nothing short of exceptional! Kraig Kestner 🌴😎🌴
KRAIG K. | Overall ExperienceGood
Dawn C. | First ImpressionsThank you!!!
shari l. | Overall ExperienceI only had two negative experiences: I changed from a larger unit to a smaller unit two times. Each time the staff failed to note that my account was an automatic payment. Received late pay notice.
jennifer w. | Overall ExperienceVery good service!
Vann R. | Overall ExperienceI've had a unit at this facility for years. The staff have always been great. They've assisted me several times always enthusiastically. I would use this location again.
KENNETH P. | Overall ExperienceAntonio was friendly, kind and extremely helpful. He took the time to get to know us and made a difficult moving situation into a pleasant experience.
Lucy V. | Overall ExperienceThe site is very clean and well taken care of. It is a full service facility. The staff is awesome and incredibly helpful.
Timothy C. | First ImpressionsDon’t store anywhere else.
Joe R. | Overall ExperienceGreat facility and helpful employees
Scott P. | Overall ExperienceGreat customer service
Todd C. | First ImpressionsI was a wonderful experience! I had a really bad night. The gentleman that helped me was very kind. I believe he could sence it. When I came back with my furniture, that young man was kind also.
tessie S. | First ImpressionsNo comments
Dianna S. | Overall ExperienceLong time patron. Steph and her entire staff going up and beyond in all aspects. Extremely happy with the service.
JOHN H. | Overall Experiencecould not be more satisfied with my experience
Jarvis M. | Overall ExperienceVery friendly and helpful staff, good experience, thanks!
Grace Y. | Overall ExperienceThe customer rep was great, helpful and friendly.
MOHAMED F. | First ImpressionsYour the best😁
Dawn D. | Overall ExperienceMore than wonderful to accomodate
Deborah A. | First ImpressionsGreat service
Chaichad A. | Overall ExperienceClean and well maintained, staff are friendly.
Nandi M. | Overall ExperienceVery friendly and helpful.
jeannine s. | First ImpressionsStephanie the manager was awesome. The storage is very clean and well lit.
Coleen N. | First ImpressionsScam and everything I owned was ruined by water
Connor T. | Overall ExperienceOur trip got delayed one day. When we called to change our arrival date from Monday to Tuesday the person on the phone said it was confirmed. When we arrived our whole trip had been canceled.
Riley K. | First ImpressionsVery good service and fantastic team!
John C. | Overall ExperienceThe staff at this location was wonderful to work with. Helpful, friendly, great service, good people skills, worked as a team. If I was staying in the area, I would love to work for that location.
Sandi g. | Overall ExperienceEveryone was really nice
kerry i. | First ImpressionsVery helpful and efficient .
Jeff R. | First ImpressionsThe facility was very clean and secure. The staff was very knowledgeable, professional and friendly to all customer interactions. I highly recommend this business for your moving and storage needs.
Kamden V. | Overall ExperienceI need to stop to see about a refund for 26 days remaining on this months payment? Otherwise it was great working with you. Randy
Randy M. | Overall ExperienceThey were great!
abbey s. | Overall ExperienceI rent from the Apple Valley location a few times a year. I’ve always been treated well; the equipment is clean and the staff are aways super friendly and helpful! I always feel so welcomed!
Stephanie P. | Overall ExperienceOutstanding service at every interaction with staff! Our move was made easier thanks to you !!!
Jacqueline C. | First ImpressionsVery helpful in seeing locker unit before finalizing the rental agreement. Knowledgeable. Friendly. Very clean facility
Jessica D. | First ImpressionsI needed a trailer in a pinch and the staff made this transaction fast and very accommodating.
Girard P. | Overall ExperienceSecurity gate was stuck open or broken too often for me to feel like my RV was secure. Had several inoperative remote openers and I need to take time to go to store when open. Expensive rental space.
carla p. | Overall ExperienceAll of the employees were knowledgable friendly and helpful.
kirk h. | First ImpressionsEmployees we’re very nice and helpful. They went above and beyond to make sure everything was working out. Would definitely come here again if needed and recommend it to friends and family.
lucas d. | Overall ExperienceThe person who handled my set up was excellent. Great customer service, explained everything and answered all my questions.
Joe R. | First ImpressionsQuick and easy, Demonstration of security and facility very helpful.
Byron S. | First Impressionsfast competent service done with smiles very pleasent to deal with
barbara o. | First ImpressionsVERY HELPFUL AND FRIENDLY STAFF.
larry g. | First ImpressionsFantastic customer service. Really happy I decided to do business here.
lucas d. | First ImpressionsAwesome customer service
Rhonda M. | First ImpressionsFriendly and very helpful
Brian L. | First ImpressionsGreat staff, great service, great location
DAVID K. | ReservationEveryone working at this location is extremely helpful and friendly. I could not recommend this location highly enough.
Shannen E. | Overall ExperienceLoved it so easy to get in and out!
Ruth G. | Overall ExperienceI am moving my RV from the outdoor storage facility because I was parked in a small triangular space and my rent went up from $49 to ~$65 per month. This has just become too expensive.
GARY E. | Overall ExperienceGreat Facility. I've used it three times now and it is clean, well staffed and easy to access. Highly recommended.
daniel b. | Overall ExperienceI ended up losing my stuff at this place and I tried calling and talking to the manager and was never given a chance to get my stuff back. The staff were not professional at all and the manager.
Muhammed J. | Overall ExperienceVery good company and one of the best I have ever dealt with on both ends of my move. Thank you very much.
David W. | Overall ExperienceGreat facility and personnel
Barbara S. | Overall ExperienceThe staff there was great on working with me through our specific situation. Stephanie was very easy to work with and pleasant.
Trey C. | Overall ExperienceVery helpful. Good service. Well run facility.
Lori F. | Overall ExperienceI could tell the staff all hated eachother. The rent was too high also.
Jeffrey K. | Overall ExperienceCanceled reservation due to false info from online Customer service.
joe A. | ReservationEveryone there has always been very friendly and helpful. Place is clean, secure and well lit.
Fredrick A. | Overall ExperienceThey were extremely accommodating. I wasn't able to drop it off on Monday, but I was able to drop it off on Sunday when office hours were closed. A U-haul employee happened to be there and they helped
Gregory A. | ReservationVer good, thank you!
Wanda A. | Overall ExperienceThey were very helpful and things went better than i expected.
Charles C. | Reservationonly sometimes the parking area where we were unloading or loading was crowded or it was confusing where we could even park - but overall the experience was great - clean, nice, and convenient
Joy R. | Overall ExperienceStaff looked overwork and had no time to help me at the front desk. I also received a $15 late fee even though I set up a direct deposit because the rate went up $5 after 2 month moving in.
Matthew F. | Overall ExperienceGreat staff and great experience. Keep it up everyone!
Colin D. | Overall ExperienceThey were all great and very patient seeing I had alot to unload the facility was clean and easy to get around
mike j. | ReservationThank you for your excellent service I look forward in doing business with you again.
JOAN R. | ReservationYou have a friendly and helpful staff.
Ira E. | ReservationThis is a top notch facility. The building and the staff are great!
JULIE A. | Overall ExperienceNo problems
John K. | Overall ExperienceSuper nice facility.
STACY M. | Overall ExperienceStaff was very unfriendly when I closed out my unit.
BRITTANY C. | Overall ExperienceGreat experience, very friendly staff, always helpful if I needed anything. It was very convenient and close to where I was temporarily staying.
Christy M. | Overall ExperienceStephanie and her team are the best in the business. Thanks for all your help
nathan v. | Overall ExperienceOne of your employees was rude about where I parked to get things from storage. He had very short hair and glasses and was probably in his 40's and was white. I didn't you came out that door.
deb g. | Overall ExperienceGreat friendly employees, awesome facility!!
Sean P. | Overall ExperienceNice facility. Helpful friendly staff.
Fredrick M. | Overall ExperienceWe had the unit for 2 years and never had a problem with access or billing.
PAUL R. | Overall ExperienceFriendliest staff I have ever dealt with even in difficult times. Fair and accomadating in every way thumbs up and keep up the great work.
Robert K. | Overall ExperienceStephanie and her team are great!
JEFFREY C. | Overall Experience