Customer Reviews for U-Haul Moving & Storage of Apple Valley

11,290 reviews

6895 151st St W   Apple Valley, MN 55124
(Corner of Cty Rd 42 and Galaxie on 151st Street)

(952) 432-0789

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(952) 432-0789

6895 151st St W
Apple Valley, MN 55124
(Corner of Cty Rd 42 and Galaxie on 151st Street)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They helped with the car dolly and got my car and things into the storage before frost bite kicked in. They were awesome.

Jayson A.  |  First Impressions 
Rating:
5.0

Quick to assist and at me up with the project size of storage units for my items and car.

Jayson A. 
Rating:
5.0

Mark's help was outstanding!

Charles K. 
Rating:
2.0

I was told I reserved one thing on the phone, indoor storage, and the only that was available was outdoor storage. At the same price. I know now what kind of customer service is being put out by u-haul. AV, MN.

Jacoby D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
4.0

I put 19 miles on the truck. While filling the gas tank when returning the truck, I stopped at almost 6 gallons and it still wasn't full! I don't believe it was full when I picked it up.

Kevin F. 
Rating:
2.0

My initial rental was covered in snow and the key did not open the car door. This was on the day I was scheduled to move and I had to delay my move by 5 hours. The online check in was unclear and unhelpful. When I called to get another truck the only response was to cancel my old reservation and make a new one.

Katherine A. 
Rating:
5.0

Customer did not leave a comment.

jon M. 
Rating:
4.0

Again, nothing to complain about. It was easy.to deop off and be on my way.

John H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Nothing, employees have always been friendly and helpful

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Helpful, knowledgeable staff. Responsive and personable, too. I always have a positive experience there. Thanks!

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

the people working here are quick and efficient

Steven M. 
Rating:
5.0

The online rental wanted me to return to a different place even though this one would be open when returning. This store did solve that in person. Also some glitches in checking in online. Tried 2x then checked in at store. In store was fine. The guys were very knowledgeable. Happy with my rental.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

warren T. 
Rating:
5.0

The trailer was very dirty on the outside. Would be nice to get something that was completely cleaned.

Mike H. 
Rating:
5.0

Plenty of inventory, friendly and helpful staff. The place runs like a well-oiled machine!

joe B. 
Rating:
4.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Always an outstanding experience.

Robert T. 
Rating:
5.0

Keep up good work

GUSTAVO R. 
Rating:
5.0

Good enough for service customers

TUN N. 
Rating:
2.0

Terrible experience. First we had reserved in Hastings but they didn't have the truck ready or respond when we checked in. While we appreciate Apple Valley helped us out quickly, the idea that we had to go to Apple Apple Valley and got only $50 credit which did not cover the gas, mileage, and time of the movers that was lost. We also got no extra time to cover the extra driving. The lock on the back of the truck did not work. Finally, they charged the wrong card (the person I paid to move the items, rather than the business card). I asked them to fix it and they said they'd call me back to do so but didn't.

Jose L. 
Rating:
3.0

Customer did not leave a comment.

Jonathon H. 
Rating:
4.0

I was unsure where the office was. There was a sign directing me to drop off the equipment, but the office was around the corner from that location.

Edward E. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
3.0

We have rented from this location on a few occasions with no real issue regarding equipment. However, the same cannot be said about the staff. In all our interactions, they've come off as arrogant and not real eager to help. We understand being busy and/or short staffed, but those are not good excuses for poor customer service.

Jeremy H. 
Rating:
4.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Thank you so much for your assistance.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Mohamed N. 
Rating:
5.0

Staff is kind and helpful

Doug K. 
Rating:
5.0

Great Experience. Beginning to End. I had some last minute changes and they were able to accommodate me without any trouble. Explained everything, super easy to work with. Great Customer service. Will be back for any future moves.

Ted J. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

debra B. 
Rating:
5.0

Everything great, wouldn't change a thing

tim V. 
Rating:
5.0

The morning guys there are the best! I rent from there almost weekly and it's a blast seeing them all the time.

Jason M. 
Rating:
4.0

Customer did not leave a comment.

Aaron Q. 
Rating:
3.0

Employee not willing to listen about frozen straps and difficulty using the equipment

donald K. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Evan L. 
Rating:
5.0

Professional, helpful, flexible.

Sue A.  |  Overall Experience 
Rating:
5.0

Trailer was snow covered

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer Service folks were very helpful and made sure the trailer was working properly prior to departing with it.

Mark A. 
Rating:
5.0

Doing a great job. Keep up the good work!

William P. 
Rating:
4.0

Customer did not leave a comment.

Philip W. 
Rating:
5.0

Did a after hours drop off. Better sinage directing people to the right location would be helpul. Very full lot first time there.

JIM R. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Kayla V. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Armond B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
1.0

Hire employees that don't berate other employees in front of customers and then proceed to be extremely rude to each customer in the store with reservations. Probably the worst customer service experience I have ever had. The store had 2 employees, an older gentleman who was extremely helpful and a rude, arrogant, obnoxious guy who should NEVER interact with customers or fellow employees. My drop-off experience was much more pleasant.

Jesse M. 
Rating:
4.0

The van I rented has quite a bit of cosmetic damage. Something is loose and rattling in the cargo safety wall. There is some sort of roof structural damage that causes the roof to compress causing pressure in the cab that is uncomfortable. I got help and check out that was excellent and the return attendant was thorough and very professional, I commend the team that works in Apple Valley.

CRAIG N. 
Rating:
4.0

Only thing that would have made it better was I made the renal went out to hook up then had to go back in to signs and pay. Can't that be done with the first office visit vs hooking up then driving around to finalize everything. Other than that it has always been an excellent experience at this location.

jerome B. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

The 12' trailer needs a tongue jack It was difficult to uncouple

MARK J. 
Rating:
5.0

Staff was very nice

sherry P. 
Rating:
5.0

Nothing. Great service. Fast. No concerns.

Joanna W. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

I keep returning because of the good service

Cynthia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Keep up the good work!!

Renee P. 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
1.0

I believe it was the manager/supervisor that dumped my daughter and I off to another co-worker to check us in upon arrival. It appeared as though he had better things to do and we were an inconvenience. (We have used this location in the past, and had no issues or complaints whatsoever). The first thing that Mark Meyer said to my 21 yr old daughter and I (her 50yr old mother), was that he was going to have ‘fun' with us.? I had previously checked my daughter in online, to rent a van to move into her very first apartment, as I did before, but for some reason he changed the phone number which deleted the all of the information I had already input into the online check in. I arranged it in her name, as the driver, with all of her info, drivers license pictures and card number. Mark was an absolute predator and should NEVER be allowed to work in customer service, or in my opinion, ANYWHERE! I remained fairly calm throughout his interrogation with my daughter but as she was walking away, I asked for his name…his response was that it was on the bottom of the paper handed to my daughter. Well, MARK…I said I'd make sure you were no longer working in customer service. I intend on taking this as far as needed to make sure you never do again.

Talyr B. 
Rating:
4.0

My bill was wrong and could not find help to deal with it

dean D. 
Rating:
1.0

I told them on the phone I would be late as my storage was not plowed and I had to shovel to safely take my bike off. They said that's fine. Charged me a full day rental and insurance.

Rory B. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL T.  |  Overall Experience 
Rating:
4.0

I registered on line and when I got there to pick up my truck, it only took a few minutes to get my truck and get going, Nice job everyone thank you!!

Mark V. 
Rating:
4.0

Customer did not leave a comment.

daniel G. 
Rating:
5.0

Customer did not leave a comment.

Dellona S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
3.0

I received a phone call the morning after I rented the trailer - the caller accused me of not returning the trailer as promised. I actually brought the trailer back as promised by 8:30 pm. I'm not sure why the caller didn't thoroughly search for the trailer before calling me.

Joseph P. 
Rating:
4.0

The first trailer we were provided with was found to have a light out- after we had hooked it up to our car. The second trailer we were provided with had an issue with the door track, which got stuck 6 inches before closing (empty as well as packed) and could only be closed by pounding it down with a tool.

Edward S. 
Rating:
4.0

Checking in took much longer than expected. The clerk had trouble with the computer locking up. No reason given. Your web page is slow and tends to freeze up a lot for no reason when trying to make a reservation.

TIM M. 
Rating:
5.0

Customer did not leave a comment.

sara H. 
Rating:
4.0

Picked up auto transport from Uhaul Apple Valley, they had good equipment. I picked up the Truck from Lakeville UHAUL, it was messy with road salt all over the drivers side and tank was not full when I picked up. The owner there was a little bit unwelcoming.

NITIN G. 
Rating:
5.0

Everything was A plus !!!

EILEEN B. 
Rating:
5.0

Customer did not leave a comment.

Barbara R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Great customer service! Thanks

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Nothing. Great service.

Verne K. 
Rating:
5.0

Customer did not leave a comment.

Barry Z. 
Rating:
4.0

Great guys. I know they were doing the best they could. They need more staff on weekends or to around peak reservations pick up time. I also wanted to add, I was late to my pick up time and they did work with me to help me out. So thank you for being accommodating and helpful.

Samantha N. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Great service and rate. Overall an excellent experience.

Edward G. 
Rating:
5.0

Great experience with friendly staff and modern facilities

Bradley J. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

The trailer could use some WD-40 on the ball tightening mechanism.

Byron G. 
Rating:
5.0

Customer did not leave a comment.

Brad B. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

KELLY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

ashley C. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

MARK T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn R.  |  Overall Experience 
Rating:
5.0

The locker was perfect for my needs. Dustin is a very hard worker and always helpful.

Chad L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim H.  |  Overall Experience 
Rating:
3.0

Cant recommend. Way overpriced. Moved to a brand new facility that is basically 1/2 the price

JOSEPH M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M.  |  Overall Experience 
Rating:
5.0

It was very easy to make my reservation and to have other access the unit for me due to my disability the process worked very well for me and those that was assisting me.

Armond B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David S.  |  Overall Experience 
Rating:
5.0

This Apple Valley, Mn location continually has the best customer service in the retail industry, they should write a book or teach classes on customer service

John C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VELMA W.  |  Overall Experience 
Rating:
5.0

Friendly employees. Loved being able to drive in right by the unit!

TRUDY M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amrot B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

julie w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claude K.  |  Overall Experience 
Rating:
5.0

The place was always well-lit, clean, smelled nice, and the staff is AMAZING! SO nice, helpful, and welcoming! This experience FAR exceeded my expectations for a storage facility and full experience. I actually upgraded (did not leave Uhaul) to a larger 2nd storage unit! Continue keeping it clean smelling nice, and an inviting place to store things, and you'll have one very happy customer!

Sara G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G.  |  Overall Experience 
Rating:
5.0

Prices to high!

tessie S.  |  Overall Experience 
Rating:
4.0

the staff was friendly and helpful.

Debra G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry M.  |  Overall Experience 
Rating:
5.0

U Haul continues to out do their generosity every time I need them. Apple Valley MN has installed a hitch, wired lights for a trailer and now I’m renting space. The entire building is squeaky clean, the floors look like they are freshly swept and mopped. I have needed Uhaul for many services and I am so grateful for such a generous company I can rely on. We NEED more companies like Uhaul. But what is a company without its crew? Thank you so much to Apple Valley people for your kindness and attention.

Stephanie E.  |  First Impressions 
Rating:
5.0

Staff was really helpful and friendly.

KELLY B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald H.  |  Overall Experience 
Rating:
5.0

this is not ebonis phone number.

Eboni K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sharae P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zakir A.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

robert h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANICE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert h.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Erin Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtland G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael N.  |  First Impressions 
Rating:
3.0

I was quoted online a different price for storage and when I went to sign for it the price went up. The very rude male that waited on me said that there was nothing he could do for me. Then when I went to check out of storage and paid the upcharge rent for 3 days, they said they could do nothing for me again. Every time I went to storage the employees were all out smoking. Not helpful.

Lisa s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL P.  |  Overall Experience 
Rating:
5.0

Awesome experience! I arrived a day earlier than planned. Thankfully my reservation was available, so we moved in. This location is top notch!

Rick M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

beverly t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan J.  |  Online Move In 
Rating:
5.0

Staff were always accommodating and courteous. Great experience over the past 5 years❤️

ROGER M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicky S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Becky S.  |  Overall Experience 
Rating:
4.0

I would recommend Apple Valley,MN facility.

Media P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDITH S.  |  First Impressions 
Rating:
5.0

I have rented U-Haul for many years and for me that is the only way to move or store.

MARION H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathy s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
4.0

Very deceiving signage. We moved from a 10x10 to a 5x10 thinking the price was 89.95. Every sign in the store says 89.95 we sign the contract and found that we are being charged 119.95 it was quite upsetting to say the least. This was deception at its best. Half the size should have been half the price!

STEPHEN O.  |  First Impressions 
Rating:
5.0

Good job checking me in & showing me my locker & set up, thank you.

Becky S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kristopher T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARKAT T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Savannah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Staff was very helpful in offering a tour and answering questions. Great customer service experience.

Leland O.  |  Online Move In 
Rating:
5.0

Good team

Michael H.  |  First Impressions 
Rating:
5.0

Always pleased with their service!!!

Cynthia F.  |  Overall Experience 
Rating:
5.0

Always impressed by team in apple valley. Friendly and efficient. Also the facility is very clean!

Iman M.  |  First Impressions 
Rating:
4.0

Good people very helpful. Love u haul.

tasha g.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LYNN S.  |  First Impressions 
Rating:
5.0

Very impressed overall with the entire experience. No problems.

Dennis J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patrick b.  |  First Impressions 
Rating:
5.0

It was an awesome place to have storage and I would highly recommend Stacey to anyone super friendly professional and awesome

Lawrence G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEE C.  |  Overall Experience 
Rating:
5.0

I would give you and your TEN STARS if I could. Thanks for everything and I will be spreading the word

Nathan V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lee S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADAM D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNE N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamden V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kamden V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristopher T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicky S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa W.  |  First Impressions 
Rating:
4.0

A bit overpriced when compared with other storage facilities.

bonnie w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sophia b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed B.  |  Overall Experience 
Rating:
5.0

1st month free is great!

cheryl c.  |  First Impressions 
Rating:
3.0

I thought I was supposed to get one month free, but my card was charged for rent already

Keley L.  |  Online Move In 
Rating:
5.0

Wonderful facility, friendly helpful staff. Facilities are spotless! We used the unit as a temporary holding area for household goods after the passing of a family member. A difficult time made easier by this UHaul.

Peggy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed B.  |  First Impressions 
Rating:
5.0

Great experience at this Apple Valley location. Rented an outdoor storage spot for a vehicle. Incredibly efficient, I was in and out the door, with the vehicle stored in like 20-25 minutes. Thanks for the assistance.

KRIS K.  |  First Impressions 
Rating:
5.0

Great place to store my car and I rent car haulers twice a year and always receive excellent service, thank you.

terry h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jody B.  |  Overall Experience 
Rating:
5.0

We have used this Uhaul location for many moves and have always been satisfied. We have also used storage facilities and are also satisfied. Staff is knowledgeable and helpful with vehicles and moving needs such as boxes, tapes and so on.

Sieni l.  |  First Impressions 
Rating: