Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
For the average move, Uhaul is great. And I'd highly recommend Steph and her crew over at Apple Valley. However, as a corporate account holder, I would say my experience is rather lacking. There is almost always an issue every single time we book (on avg. 1x per week) which is starting to wear on me. I don't know if this is an AV location issue or a corporate issue.
Nothing.
I would start by saying fire Bob. I am taking the time to review this location because I believe this is a great opportunity to have you guys make some changes. I arrived at that location at around 1 pm the first person I felt with was nice and professional. I left and picked up what I needed to pick up. I returned the truck at around 4 pm. As soon as I walked in the store, it smelled heavily like weed. I didn't make a big fuss about it, I waited in line and then I was greeted terribly and unprofessionally by bob, he yelled at me from across the room and said “ what you need†in a very annoyed tone. I didn't think he was talking to me when suddenly he yelled again and said “hey you, what you need†I then caught up that he was talking to me and I said that I was returning the truck. He rudely ordered, not asked; that I move the truck from where I parked it. I told him that I returned it where I had found it and he once again ordered me to park it around the corner. I didn't appreciate his tone and quite honestly I let him have it for the way that he had acted and the way he carried himself. I also made him aware that I could tell that he was high and that it was easy to tell, I told him that it was easy to smell. I apologized to the other customer that was present at the time because she had to hear the exchange between your employee and I. She said that she could smell the weed as well and that her husband actually had to leave because the smell was making him sick. This is UNACCEPTABLE. This SHOULD NOT HAPPEN. I am very disappointed with my experience at this store.
I thought I was supposed to get one month free, but my card was charged for rent already
Wonderful facility, friendly helpful staff. Facilities are spotless! We used the unit as a temporary holding area for household goods after the passing of a family member. A difficult time made easier by this UHaul.
The guy who helped me was just so rude and disrespectful.
This location has always been great for me.
Everything good, good service thank you.
Employee not wearing mask. Customers also not wearing masks and not asked to put one on. Also reporting to state. I am in a high risk group and have necessary contact with family with heart conditions. If I had a different option to rent the equipment I needed I would have left. The truck I was given was very rough. Garbage behind driver seat, front end/tie rod seemed all mushy when driving and would wonder in my lane. Defiantly not a great experience. Especially given road conditions in minnesota after a snow storm.
Employee not wearing mask. Customers also not wearing masks and not asked to put one on. Also reporting to state. I am in a high risk group and have necessary contact with family with heart conditions. If I had a different option to rent the equipment I needed I would have left.
price was everything, and yall did awsome. local rental was very reasonable. dolly and large appliance dolly rates were well priced. i did notice yalls one ways are a bit steep. may want to look into possibly lowering one ways and see how much more business increases with that vs the cost of the rental sitting ideal. just saying. i move every year so message or call for any further comments or suggestions 361-660-6441 Diego
Empoyee was not well informed about the check out process, so was slow. Otherwise it was good.
Price was a big concern
The in person experience was much better than trying to use the app. I had the username and password written down and I was never able to re-access the application. Even with going through the application password recovery process.
Maybe you guys should inform people that if they are even minutes late to return the equipment they will be charged for another full day of rental, also tell people to have that even if they did not request equipment such as dollies, if it's in the truck they will still be charged for it.
I wish I could remember the name of the young man that helped me. He did such an amazing job helping me get my car checked to verify that I could pull a trailer. Unfortunately, I had a blown fuse we could not get to, but the length he went to in order to help me was amazing. Great customer service, and a very kind, intelligent, and helpful individual. He should be commended fir how he represents the site and the company.
Customer service was outstanding both picking up & dropping off.
The Apple Valley MN U-Haul staff, location, storage options are immeasurable. I was so extremely satisfied with everything I've done with them. Highly recommend them!
Everyone was very friendly and helpful. Thank you.
Very friendly customer service, the place was clean, organized. contract was is easy to understand, they explained that it to the renter. open to any questions u may have.
I have rented many times before and never had an issue. This time was upsetting. I had rented a trailer for a one way trip. I made the reservation in the store maybe a month prior. To start off I asked if I could pick it up 7am. Neither the employee or the manager said anything different. I tried to call the store back after I left when I found out UHaul doesn't open until 9am. I got into the Uhaul system-I requested the manager call me back then never heard anything back. 2 days before I was to pick up the trailer(I'm going to my step dad's funeral)-I called to make sure trailer was available. They kept insisting I would need to wait until the next day to hear about it. I was working a double the next day and knew I wouldn't have a chance to call then. Finally I find out there is no trailer-possibly there would be one in Mankato but none available in the Twin Cities. And this was no big deal to Uhaul. I asked if I could rent the trailer as a round trip. I was told Uhaul called the Apple Valley location and they declined this. I kept calling back until I reached the Apple Valley location and they rearranged some things and I was able to rent trailer for a round trip. The amount of phone calls and the level of frustration was ridiculous and unnecessary.
Great experience at this Apple Valley location. Rented an outdoor storage spot for a vehicle. Incredibly efficient, I was in and out the door, with the vehicle stored in like 20-25 minutes. Thanks for the assistance.
Great place to store my car and I rent car haulers twice a year and always receive excellent service, thank you.
You guys were flexible on an earlier pickup time which was really helpful as I was in the area early so I appreciated that.
We have used this Uhaul location for many moves and have always been satisfied. We have also used storage facilities and are also satisfied. Staff is knowledgeable and helpful with vehicles and moving needs such as boxes, tapes and so on.
my rental reservation at Bloomington MN store was not ready. I had to wait 8 customers in line and there was only one person working who was trying to do a good job for everyone. After waiting 40+ minutes she could not get the customer who was late bringing in the unit I needed to respond so she called several Uhaul stores and found the unit I needed at Apple Valley.
Good customer service.
Very friendly staff
We are so grateful that you kept our items safe and secure! Always great customer service and super helpful staff. Thank you Stephanie and team, we would recommend you in a heartbeat!
No smoking policy in your vehicle
Outstanding customer service! From the owner, right on down to the gentleman hooking up the trailer. With service like that, it is guaranteed that I will be back
Great service ,staff was amazing and friendly ...
Perfect and easy
Easy to pick up and drop off. Large space with easy access.
Apple Valley U-Haul is very professional and easy to work with. I would recommend them to anyone.
Staff were fantastic,
My truck had a horrible exaust leak from the engine bay. I would get a cab full of exhaust each time I accelerated the truck. I should not have been charged full price for the vehicle, I asked the guy who checked the truck back in if I could be discounted in some way for the faulty truck, he laughed and said no.
I will be back in the Spring to rent another outside space. It was well secured and I felt my camper was safe. Thanks!
You are a nation wide rental and storage place, the same trailer I rented in Texas to go to Minnesota a month before was $85, but from Minnesota back to Texas was $250? That's a fucking rip off. Won't use U-Haul again
The person that I dealt with at this location during pickup was very rude. If I didn't need the truck that day I would have walked out. I have Rented at this location many times and it's been great- but this guy was a jerk. If he wore a name tag I could tell you his name but he did not.
I used the 24/7 share app and the cargo van was not parked where the app said it was, a different cargo van was parked there. Expecting the keys to be available at the van but had to go inside to get them and wait as only one person was working and with someone. I was there at my reservation time, already done with pre checkin items and in total it took 18 minutes using the online service once I was there. I could have just gone to the counter and it would have been faster and this was at a slow time.
On time and efficient. Equipment worked well. I would use your facility again.
The staff highly efficient, well trained and very helpful.
Nothing really. The staff was friendly and very efficient. The pre-sign up process is a great plus; I was able to pick up the trailer and get under way is a very short time. Two thumbs up for the Apple Valley location. The only thing that would make it better would be a little closer to my home. I'd like having their full-service operation close by.
The transmission seemed to be running hard on the "Haul" mode. After switching it to normal it shifted cylinders easier.
I was very well treated. Things are clean. The climate control is great to work in.
All but one of the staff were wearing their face masks under their noses. A face mask is virtually ineffective unless worn properly. Failure to wear the face masks properly is a sign of disrespect to the customers. It's also a violation of the law.
Great customer service. I will be back.
Well-maintained, modern facility with excellent staff.
Special thanks to the staff and management at the Apple Valley store for their assistance in closing out unit 1008, that we (Armed Forces Service Center) ,had rented as a nonprofit organization to store furniture to be donated to the military community. Debra Cain, AFSC Executive Director 612-280-7677
Thanks!
Very convenient move. Thank you!
Stephanie was friendly and helpful. The facility is clean and secure.
People were super friendly during my initial locating my stuff there. Also seemed really nice if I had any questions.
the first guy who offered to find a unit for me walked with me the two or so blocks to a unit that he and i could not find. This was disappointing service. When I cam back with things to store, another man said I would not want the unit that the ftist guy was trying to provide for me, since it was up some stairs or such. . The second guy selected a unit that was close to the entrance, and though it cost more, it was far more valuable.
There was so much water condensation in one of my units that it caused damage to many of my items. I was told I need to make claims. I will try to update if that goes well.
The only complaint I had is that it was difficult to reach people by phone at the facility.
I had a storage unit here for over 2 years and the staff were always helpful and friendly. THANK YOU!
To use the Lloyd's Insurance classification categories, everything about the service from the Apple Valley location was 100A1+. Nothing was ever a problem and any little difficulty was corrected with professionalism and wonderful good nature by all members of staff. If our circumstances ever change and we require vehicle storage we will return. AJP
Everyone was so nice! 😃
Stephanie, Dustin, and Tony are excellent
Stephanie and her staff were always cheerful and helpful. I downsized three times before finally being able to move everything from storage. The changes were handled quickly and efficiently. Great team to work with!
Awesome
Stephanie Piette should be recognized for her uncanny ability to service customers and manage her staff simultaneously. She is a great manager
We stored our vehicle in their secure gated outdoor lot over the winter and needed access to it frequently. The lot was always clear and easy to get the vehicle in an out. The area was well lit . We have used this U-Haul for trailers in the past and have found the staff extremely friendly. We highly recommend this U-Haul.
The staff were very friendly and helpful
The staff was always nice and friendly.
Able to improve my storage unit location for me,
Great costumer service and answer all your quiestions.
Grwat experience and fantastic costumer service. Great job
Very nice experience
Excellent facility
Great experience, staff and facility were excellent
I had storage with u-haul for 3 years, very happy. I only visit the storage about 3 times, before moving. it had perfect temperature, my items was in good condition no mold. Very professional crew.
They were great to work with and all were very helpful.
No comment
Can’t park near the storage locker because what appear to be staff member’s cars are parked in front of them.
I’ve been a customer at Apple Valley UHaul for over a decade. I would say my entire experience with Stephanie and the many dedicated staff has been nothing short of exceptional! Kraig Kestner 🌴😎🌴
Good
Thank you!!!
I only had two negative experiences: I changed from a larger unit to a smaller unit two times. Each time the staff failed to note that my account was an automatic payment. Received late pay notice.
Very good service!
I've had a unit at this facility for years. The staff have always been great. They've assisted me several times always enthusiastically. I would use this location again.
Antonio was friendly, kind and extremely helpful. He took the time to get to know us and made a difficult moving situation into a pleasant experience.
The site is very clean and well taken care of. It is a full service facility. The staff is awesome and incredibly helpful.
Don’t store anywhere else.
Great facility and helpful employees
Great customer service
I was a wonderful experience! I had a really bad night. The gentleman that helped me was very kind. I believe he could sence it. When I came back with my furniture, that young man was kind also.
No comments
Long time patron. Steph and her entire staff going up and beyond in all aspects. Extremely happy with the service.
could not be more satisfied with my experience
Very friendly and helpful staff, good experience, thanks!
The customer rep was great, helpful and friendly.
Your the best😁
More than wonderful to accomodate
Great service
Clean and well maintained, staff are friendly.
Very friendly and helpful.
Stephanie the manager was awesome. The storage is very clean and well lit.
Scam and everything I owned was ruined by water
Our trip got delayed one day. When we called to change our arrival date from Monday to Tuesday the person on the phone said it was confirmed. When we arrived our whole trip had been canceled.
Very good service and fantastic team!
The staff at this location was wonderful to work with. Helpful, friendly, great service, good people skills, worked as a team. If I was staying in the area, I would love to work for that location.
Everyone was really nice
Very helpful and efficient .
The facility was very clean and secure. The staff was very knowledgeable, professional and friendly to all customer interactions. I highly recommend this business for your moving and storage needs.
I need to stop to see about a refund for 26 days remaining on this months payment? Otherwise it was great working with you. Randy
They were great!
I rent from the Apple Valley location a few times a year. I’ve always been treated well; the equipment is clean and the staff are aways super friendly and helpful! I always feel so welcomed!
Outstanding service at every interaction with staff! Our move was made easier thanks to you !!!
Very helpful in seeing locker unit before finalizing the rental agreement. Knowledgeable. Friendly. Very clean facility
I needed a trailer in a pinch and the staff made this transaction fast and very accommodating.
Security gate was stuck open or broken too often for me to feel like my RV was secure. Had several inoperative remote openers and I need to take time to go to store when open. Expensive rental space.
All of the employees were knowledgable friendly and helpful.
Employees we’re very nice and helpful. They went above and beyond to make sure everything was working out. Would definitely come here again if needed and recommend it to friends and family.
The person who handled my set up was excellent. Great customer service, explained everything and answered all my questions.
Quick and easy, Demonstration of security and facility very helpful.
fast competent service done with smiles very pleasent to deal with
VERY HELPFUL AND FRIENDLY STAFF.
Fantastic customer service. Really happy I decided to do business here.
Awesome customer service
Friendly and very helpful
Great staff, great service, great location
Everyone working at this location is extremely helpful and friendly. I could not recommend this location highly enough.
Loved it so easy to get in and out!
I am moving my RV from the outdoor storage facility because I was parked in a small triangular space and my rent went up from $49 to ~$65 per month. This has just become too expensive.
Great Facility. I've used it three times now and it is clean, well staffed and easy to access. Highly recommended.
I ended up losing my stuff at this place and I tried calling and talking to the manager and was never given a chance to get my stuff back. The staff were not professional at all and the manager.
Very good company and one of the best I have ever dealt with on both ends of my move. Thank you very much.
Great facility and personnel
The staff there was great on working with me through our specific situation. Stephanie was very easy to work with and pleasant.
Very helpful. Good service. Well run facility.
I could tell the staff all hated eachother. The rent was too high also.
Canceled reservation due to false info from online Customer service.
Everyone there has always been very friendly and helpful. Place is clean, secure and well lit.
They were extremely accommodating. I wasn't able to drop it off on Monday, but I was able to drop it off on Sunday when office hours were closed. A U-haul employee happened to be there and they helped
Ver good, thank you!
They were very helpful and things went better than i expected.
only sometimes the parking area where we were unloading or loading was crowded or it was confusing where we could even park - but overall the experience was great - clean, nice, and convenient
Staff looked overwork and had no time to help me at the front desk. I also received a $15 late fee even though I set up a direct deposit because the rate went up $5 after 2 month moving in.
Great staff and great experience. Keep it up everyone!
They were all great and very patient seeing I had alot to unload the facility was clean and easy to get around
Thank you for your excellent service I look forward in doing business with you again.
You have a friendly and helpful staff.
This is a top notch facility. The building and the staff are great!
No problems
Super nice facility.
Staff was very unfriendly when I closed out my unit.
Great experience, very friendly staff, always helpful if I needed anything. It was very convenient and close to where I was temporarily staying.
Stephanie and her team are the best in the business. Thanks for all your help
One of your employees was rude about where I parked to get things from storage. He had very short hair and glasses and was probably in his 40's and was white. I didn't you came out that door.
Great friendly employees, awesome facility!!
Nice facility. Helpful friendly staff.
We had the unit for 2 years and never had a problem with access or billing.
Friendliest staff I have ever dealt with even in difficult times. Fair and accomadating in every way thumbs up and keep up the great work.
Stephanie and her team are great!
