Customer Reviews for U-Haul Moving & Storage of Apple Valley
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Apple Valley
Peter W. on
Checkout process was very quick and the truck return was very efficient. My interactions with all employees during the checkout and return were very pleasant. Keep up the good work!
Ahmad H. on
Mobile check in was easy. Guy (tall Caucasian male with long beard) was not helpful. I went to side counter to skip the line as promoted by the mobile express check in- when this guy completely overlooked me. When I went to the front I showed him my phone he got the keys and no words were exchanged at all. Not ok with me, not professional at all. Major issue. Return of vehicle was a breeze. Guy was on point.
PETER C. on
Apple Valley location is by far the best U-haul location in the twin cities.
Gene L. on
Continuation of the great work by the staff.
james p. on
Great service
Keri J. on
The national line that took my reservation made several mistakes that took a lot of time, frustration and effort to resolve. The local location was great.
Ryan L. on
I found quite a few empty water bottles under the seats and behind. Empty peanut bags and a rusty old hand saw. Other than that the Manager and team very informative and extremely helpful and cordial.
Mary M. on
fast and easy returns very polite
Antonio S. on
Staff were exceptional. Extremely knowledgeable and very accommodating. Customer service was top notch. I will be using this location for any of my future equipment rental needs for sure.
Gary R. on
Pleasant & polite staff .. all went well.
Denise C. on
Everyone helpful and friendly
Jayme R. on
Got the truck we wanted and easy check in check out process.
Michael J. on
There is nothing based on my experience that u-haul needs to improve. When I picked up the trailer Stephanie had me on the road after 15 minutes.
Denise C. on
Very nice, professional staff. Would use again. Helpful and kind on both ends.
Lynn S. on
Checkout and checkin were easy and the staff was very helpful.
Martin T. on
Excellent service.
Anna L. on
The Minneapolis location on Nicollet that I was sent to first should receive a below poor rating for cleanliness and customer service. I replied to the U-Haul managers email requesting an additional credit for the 3.5 hour rental process and additional mileage required to rent this trailer. U-Haul has not responded nor acknowledged the additional request.
Sheldon S. on
The people that helped me went out of their way to help me get a car hauling trailer even though they were rented out to other customers already. I was able to use one that was used for something else and for a great price. They helped hook it up and unhook everything when I returned. I will for sure be back for anything I nee to rent.
Derek Y. on
The Uhaul broke down while I was traveling across country.
Derek Y. on
This was the worst exprience I have ever had with using a rental vechile. One hour after starting my cross country drive, I found the the Uhaul would not start.
TINA L. on
I did not like the on-line damage review. That process is not effective and leaves a lot to be improved upon. How is pre-existing damage supposed to be identified and documented?
ALAN B. on
Stephanie and her team always take excellent care of me.
Cody S. on
Long lines to pick up and drop off.
Mary E. on
I paid when I picked up the truck, however when I returned the truck I was told I had not paid. I went back the next day and confirmed it was paid in full. Better communication with the person that checks the truck at drop off would be very helpful. Thank you.
Chris S. on
The vehicle looked like it was driven up and down dirt roads for weeks. When we unloaded the vehicle all of our mattresses and many of our boxes were soaked. the box of the truck leaked and ruined a lot of our contents. I need someone to contact me about this. I feel that I should be refunded the cost of renting the vehicle. I also feel that you should refund me the cost of the contents that were ruined. My cell# is 651-246-8266 Chris Stanton
David R. on
scheduled time for installation online and then was called by installer and told they were not available at that time. had to switch time for installation to 5 hours later. you need to synch your online and local scheduling.!
justina e. on
The csr was amazing at check in
brandon K. on
This was not my original designated drop off location. Someone from this store called me the day the trailer was supposed to be dropped off at a different location, and stated that her paperwork was showing I was dropping off the trailer at this location. I explained to her that it wasn't what is listed, but since it wasn't too far out of my way, I could bring the trailer there since they had someone looking to rent one. I explained that since this was farther than the original drop off location, that I would likely be late. To which she stated was fine. When I brought the trailer there, the staff was very short, almost rude. The guy who checked the trailer in asked if I wanted a copy of the receipt emailed, which I said was fine. When I got the email, I noticed that they charged me a late fee for the trailer... So by telling the lady that I would go out of my way to bring the trailer to her location because she needed one, likely due to poor planning on the stores end, and explaining to her that this would cause me to be late, which she said was fine, they charged me with a late fee. I ended up calling the uhaul regional office and they also couldn't figure out why I was charged an extra day. Overall poor management, and a very poor business practice lead to a frustrating experience with the Apple Valley uhaul location. I will never use this location again.
SUSAN S. on
Tried to use the quick check in and it was no quicker then the other two trucks I had rented this month( one in NE and one from Bloomington MN). The person checking us in said he only had his own personal cell phone to take a picture of my drivers license. REALLY . 2nd The gas gauge was not full like it said on the paper but when we talked to a worker he quickly changed it for us.
BRANDON D. on
This location and the guy at the counter were very good. However the time and location changes multiple times was not helpful. Also it seems easier to go to the location vs using your app.
Stephen F. on
I can't think of anything.
verdell s. on
Everything was great.
Scott S. on
The people at the Apple Vally location were great and everything went as planned, easy and on time.
Christopher M. on
Keep up the good work. Employees were helpful.
Jeffrey K. on
There was one rough thin taller employee that was very rude. I do not rememeber his name but he worked both behind the computer and with us at the trailor. I would just recommend checking how kind your employees are to their customers.
Kristine E. on
Great staff, great easy process of renting a truck! Staff does need to have more of a outgoing friendliness and smile when talking with their customers. Excellent service tho!
brandy H. on
Representative that I worked with was fantastic.
thomas b. on
The Team, facility and equipment at the Apple Valley UHaul rental far exceeded that of any other UHaul facility I’ve done business with. The staff took care of me and got me in a truck in only a few minutes. They are very professional and they have a coordinated system down to make sure everything flows smoothly to get you in a truck or van quickly. I would definitely use the Apple Valley UHaul facility again, and recommend it to anyone.
Melvin V. on
Software glitch made this checkin 3 times longer than normal.
rick s. on
Worth service
Riley K. on
Our trip got delayed one day. When we called to change our arrival date from Monday to Tuesday the person on the phone said it was confirmed. When we arrived our whole trip had been canceled.
Mark M. on
Send a notice to hitch up your trailer first and then wait line to check in.
Mark D. on
We had a great experience. The only issue we had was when I reserved the truck, it asked if we wanted to check in using a mobile device which I agreed to. When we got there, we couldn't complete the check in with our mobile device because we had to go into the office to receive the key. If a customer is picking up a truck, it shouldn't allow mobile check in.
jeff g. on
Insane & Ridiculous Return equipment Night drop says you HAVE to use App 4 + fails… call customer svc… “ONLY use App if you used App to rent it” Customer service says CALL the store tomorow Change the INSTRCTIONS at Apple Valley Store (inside Lid on night drop) ALSO asks for your contract….NOPE not putting the contract YOU printed in there Call the store? On hold, hold, hold …. FINALLY get someone ….. then they send invoice And they charge for dolly… of course THEY KNOW it was NEVER used, because it is STRAPPED down. Call back “Uhaul Apple Valley”…. No answer, “thanks for calling Daisey carpet cleaning….” Call again, man says he’s daisey carpet cleaning AND Uhaul…. Chooses NOT to put that in voicemail Call the number he gives…. Hold, hold, hold…. Finally, try to pull up contract, contract number, phone number another phone number name last name……. Oh THERE it is…. explain the WRONG charge … then he says, OK, let me connect you to customer service… ?!!?!??!!?!?!? Wait some more …. Same crap, trying to look up contract. After problems with phone, says I’ll have to call the store……wait, wait, wait…. Cust svc CANNOT reach the store (to see if I’m lying about dolly) Call then later … yourself…. Call comes in from store, but cannot hear.. problems with phone… 3rd time we have useable connection…. I tried to explain that ALL of this could have been solved IF they did not put WRONG instructions on Night drop… ALL the trouble getting anyone and account/contract up … If there local office did not get the 1st call from google for “Uhaul Apple Valley” and he put Daisey Carpet cleaning AND UHAUL in voicemail BUT THE STORE MANAGER DECIDED NOT TO HEAR IT AND HUNG UP ON ME….. NO CALL BACK. You’re as classy as the $7 No chance of me buying it was a mistake. 15% over charge is company MO. No one would be dumb enough to try again… BTW the previous manager a few years ago and perhaps 10 years before ran a tight, near perfect ship. CANNOT IMAGE ever using that location again, sitting on hold while on the computer working , EVER or Uhaul if I can avoid it. Just too stupid and dishonest.
claude s. on
You did a great job
Huel S. on
Staff very helpful in adjusting my rental period when I arrived 2 hours early.
Peter P. on
no comments at this time
Pamela J. on
Not a thing. They did a good job.??
Margaret H. on
Decided to rent a truck when I drove by and they looked nice for $19.95. Process was super easy and vehicle was new! Will definitely use them again. Might be useful to have smaller trucks available for people that just need to move a few large items but woukd like better gas mileage.
Robert Z. on
Great service and the vehicle worked great.
Joel T. on
Good rental equipment and service. On time as requested.
maria s. on
Better protection on your uhual. We traveled from Minnesota to Florida and our stuff got so dirty on the trip from the road and rain even stuff in boxes. A few of our things broke as well. There must be no shock absorbers on your trailers not good for moving stuff long distances. Will probably get a pod next time for all my stuff.
Melynda G. on
The Apple valley guys were the ones that saw how my car on the transit tow was connected improperly and told me how dangerous it was. They took pictures and a video. They said I should speak with the Ga. state sales manager to let him know and discuss a credit for the tire inconvenience and how improperly my car was hooked up. Can you please reply with his name, email and/or phone number please.
Gary H. on
Rental process went well. Return was easy and complete.
Paul P. on
This is the best U-Haul location I have every rented from. They are highly efficient and very customer friendly. U-Haul leadership should develop a training program created by the employees at this location. Nicely done Apple Valley U-Haul team!
Scott S. on
Great service!
Mark K. on
Stephanie was fantastic. A great experience.
George M. on
I was billed for equipment I didn’t get and was supposed to get a refund that never happened
lis d. on
Wonderful friendly staff. They were busy but didn't make anyone feel rushed. The store had a lot of useful things.
Clyde B. on
Very friendly and professional staff. Went above and beyond taking care of my needs and encouraged on the spot feedback. I will always use this location
SEAN M. on
This place is as good as it gets. Never an issue and I rent from them all the time.
Andrew B. on
I made my reservation more than two weeks prior. 3 days before reservation received call advising truck would not be available at requested location but would check within 50 mile radius and call back. I missed several calls but no messages were left for me. When I finally called again I was notified that a smaller truck would be available from another location that day and reservation changed. Same day received call from new location that truck no longer available. Finally called again and asked about availability a day later and original size truck would be available at original requested location later in the day. Accepted new reservation and when picked up truck was given and charged for furniture pads not asked for then learned when dropping off truck would not be reimbursed for not using furniture pads because one way rental. I’ve used U-Haul several times in the past and never had such a negative experience.
Jenaye C. on
Desk attendant(s) were super helpful. Allowed us early access to vehicle since it was available earlier than anticipated.
Sandra R. on
Stephanie was very efficient. There was little to no wait and our truck was clean and ready to go!
Christopher P. on
Confusing where the office is. Need more directional signage. The gentleman who checked us in at the counter has terrific customer service skills. Definitely a big plus to our experience.
Darin W. on
We had scheduled a truck for 2 days but once we came to pick it up we were told we could only have it for 1. This made our lives a little difficult as we were planning for 2. We ended up, with last minute help, getting everything moved in the allowed time, but it was VERY inconvenient. We have rented a large storage unit there for over a year, you would think we'd be valued customers? The desk worker was very nice but said there was nothing he could do because everything was booked out. Wherever the miscommunication is, needs to be fixed. I would have given 5stars all around if it wasn't for this situation.
Daniel C. on
24/7 check out wasn’t as smooth as we would have liked, had some glitches
Floyd T. on
This U-Haul location in Apple Valley Minnesota has to be one of the cleanest and neatest buildings I've ever been in of all the U-Haul companies. The bathroom was very clean and smelled like flowers, impressive! The customer service I received was excellent. The manager/owner Stephanie is awesome I have to say she's quite experienced in her field with U-Haul trucks and business - and answered every question I could possibly give her. The advice she gave me was quite useful. Thank you Stephanie And thank Stephanie! And thank you Uhaul! Respectfully, Floyd
Ron C. on
very helpful and fast
Richard P. on
Always great service.
Dean M. on
Keep on being great!
roderick j. on
Always a great experience, keep up the awesome service.
Bradley K. on
This whole experience was horrible. We were notified 2 days before our pickup date that our preferred location was not available. However, I spoke to an agent at that location and they never received a request for our truck. They would have been able to meet our request if they had known about it sooner. We also requested a late return online. However, in the middle of our closing, the drop off location started calling looking for the truck. When my husband returned the truck, he forgot the garage door opener in the truck. He called the number provided and was told no problem, he could pick it up whenever. When he went to get it, the local agent had no knowledge of the garage door opener. Thankfully the truck had not been re-rented and the opener was still in the truck. This was the worst truck renting experience ever. I would not only not recommend U-haul to people, but I would strong discourage them from using U-haul.
John C. on
Very good service and fantastic team!
Sandi g. on
The staff at this location was wonderful to work with. Helpful, friendly, great service, good people skills, worked as a team. If I was staying in the area, I would love to work for that location.
kerry i. on
Everyone was really nice
Jeff R. on
Very helpful and efficient .
Kamden V. on
The facility was very clean and secure. The staff was very knowledgeable, professional and friendly to all customer interactions. I highly recommend this business for your moving and storage needs.
Randy M. on
I need to stop to see about a refund for 26 days remaining on this months payment? Otherwise it was great working with you. Randy
abbey s. on
They were great!
Stephanie P. on
I rent from the Apple Valley location a few times a year. I’ve always been treated well; the equipment is clean and the staff are aways super friendly and helpful! I always feel so welcomed!
Jacqueline C. on
Outstanding service at every interaction with staff! Our move was made easier thanks to you !!!
Jessica D. on
Very helpful in seeing locker unit before finalizing the rental agreement. Knowledgeable. Friendly. Very clean facility
Girard P. on
I needed a trailer in a pinch and the staff made this transaction fast and very accommodating.
carla p. on
Security gate was stuck open or broken too often for me to feel like my RV was secure. Had several inoperative remote openers and I need to take time to go to store when open. Expensive rental space.
kirk h. on
All of the employees were knowledgable friendly and helpful.
lucas d. on
Employees we’re very nice and helpful. They went above and beyond to make sure everything was working out. Would definitely come here again if needed and recommend it to friends and family.
Joe R. on
The person who handled my set up was excellent. Great customer service, explained everything and answered all my questions.
Byron S. on
Quick and easy, Demonstration of security and facility very helpful.
barbara o. on
fast competent service done with smiles very pleasent to deal with
larry g. on
VERY HELPFUL AND FRIENDLY STAFF.
lucas d. on
Fantastic customer service. Really happy I decided to do business here.
Rhonda M. on
Awesome customer service
Brian L. on
Friendly and very helpful
DAVID K. on
Great staff, great service, great location
Shannen E. on
Everyone working at this location is extremely helpful and friendly. I could not recommend this location highly enough.
Ruth G. on
Loved it so easy to get in and out!
GARY E. on
I am moving my RV from the outdoor storage facility because I was parked in a small triangular space and my rent went up from $49 to ~$65 per month. This has just become too expensive.
daniel b. on
Great Facility. I've used it three times now and it is clean, well staffed and easy to access. Highly recommended.
Muhammed J. on
I ended up losing my stuff at this place and I tried calling and talking to the manager and was never given a chance to get my stuff back. The staff were not professional at all and the manager.
David W. on
Very good company and one of the best I have ever dealt with on both ends of my move. Thank you very much.
Barbara S. on
Great facility and personnel
Trey C. on
The staff there was great on working with me through our specific situation. Stephanie was very easy to work with and pleasant.
Lori F. on
Very helpful. Good service. Well run facility.
Jeffrey K. on
I could tell the staff all hated eachother. The rent was too high also.
joe A. on
Canceled reservation due to false info from online Customer service.
Fredrick A. on
Everyone there has always been very friendly and helpful. Place is clean, secure and well lit.
Gregory A. on
They were extremely accommodating. I wasn't able to drop it off on Monday, but I was able to drop it off on Sunday when office hours were closed. A U-haul employee happened to be there and they helped
Wanda A. on
Ver good, thank you!
Charles C. on
They were very helpful and things went better than i expected.
Joy R. on
only sometimes the parking area where we were unloading or loading was crowded or it was confusing where we could even park - but overall the experience was great - clean, nice, and convenient
Matthew F. on
Staff looked overwork and had no time to help me at the front desk. I also received a $15 late fee even though I set up a direct deposit because the rate went up $5 after 2 month moving in.
Colin D. on
Great staff and great experience. Keep it up everyone!
mike j. on
They were all great and very patient seeing I had alot to unload the facility was clean and easy to get around
JOAN R. on
Thank you for your excellent service I look forward in doing business with you again.
Ira E. on
You have a friendly and helpful staff.
JULIE A. on
This is a top notch facility. The building and the staff are great!
John K. on
No problems
STACY M. on
Super nice facility.
BRITTANY C. on
Staff was very unfriendly when I closed out my unit.
Christy M. on
Great experience, very friendly staff, always helpful if I needed anything. It was very convenient and close to where I was temporarily staying.
nathan v. on
Stephanie and her team are the best in the business. Thanks for all your help
deb g. on
One of your employees was rude about where I parked to get things from storage. He had very short hair and glasses and was probably in his 40's and was white. I didn't you came out that door.
Sean P. on
Great friendly employees, awesome facility!!
Fredrick M. on
Nice facility. Helpful friendly staff.
PAUL R. on
We had the unit for 2 years and never had a problem with access or billing.
Robert K. on
Friendliest staff I have ever dealt with even in difficult times. Fair and accomadating in every way thumbs up and keep up the great work.
JEFFREY C. on
Stephanie and her team are great!