Customer Reviews for U-Haul Moving & Storage of Apple Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Apple Valley

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Riley K. on

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Our trip got delayed one day. When we called to change our arrival date from Monday to Tuesday the person on the phone said it was confirmed. When we arrived our whole trip had been canceled.

Mark M. on

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Send a notice to hitch up your trailer first and then wait line to check in.

Pedro V. on

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Sue W. on

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robert l. on

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Joseph C. on

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Mark D. on

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We had a great experience. The only issue we had was when I reserved the truck, it asked if we wanted to check in using a mobile device which I agreed to. When we got there, we couldn't complete the check in with our mobile device because we had to go into the office to receive the key. If a customer is picking up a truck, it shouldn't allow mobile check in.

Sol M. on

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jeff g. on

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Insane & Ridiculous Return equipment Night drop says you HAVE to use App 4 + fails… call customer svc… “ONLY use App if you used App to rent it” Customer service says CALL the store tomorow Change the INSTRCTIONS at Apple Valley Store (inside Lid on night drop) ALSO asks for your contract….NOPE not putting the contract YOU printed in there Call the store? On hold, hold, hold …. FINALLY get someone ….. then they send invoice And they charge for dolly… of course THEY KNOW it was NEVER used, because it is STRAPPED down. Call back “Uhaul Apple Valley”…. No answer, “thanks for calling Daisey carpet cleaning….” Call again, man says he’s daisey carpet cleaning AND Uhaul…. Chooses NOT to put that in voicemail Call the number he gives…. Hold, hold, hold…. Finally, try to pull up contract, contract number, phone number another phone number name last name……. Oh THERE it is…. explain the WRONG charge … then he says, OK, let me connect you to customer service… ?!!?!??!!?!?!? Wait some more …. Same crap, trying to look up contract. After problems with phone, says I’ll have to call the store……wait, wait, wait…. Cust svc CANNOT reach the store (to see if I’m lying about dolly) Call then later … yourself…. Call comes in from store, but cannot hear.. problems with phone… 3rd time we have useable connection…. I tried to explain that ALL of this could have been solved IF they did not put WRONG instructions on Night drop… ALL the trouble getting anyone and account/contract up … If there local office did not get the 1st call from google for “Uhaul Apple Valley” and he put Daisey Carpet cleaning AND UHAUL in voicemail BUT THE STORE MANAGER DECIDED NOT TO HEAR IT AND HUNG UP ON ME….. NO CALL BACK. You’re as classy as the $7 No chance of me buying it was a mistake. 15% over charge is company MO. No one would be dumb enough to try again… BTW the previous manager a few years ago and perhaps 10 years before ran a tight, near perfect ship. CANNOT IMAGE ever using that location again, sitting on hold while on the computer working , EVER or Uhaul if I can avoid it. Just too stupid and dishonest.

claude s. on

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You did a great job

Corby M. on

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Huel S. on

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Staff very helpful in adjusting my rental period when I arrived 2 hours early.

DAVID L. on

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alan v. on

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vijea r. on

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Peter P. on

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no comments at this time

jennifer r. on

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Pamela J. on

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Not a thing. They did a good job.??

Margaret H. on

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Decided to rent a truck when I drove by and they looked nice for $19.95. Process was super easy and vehicle was new! Will definitely use them again. Might be useful to have smaller trucks available for people that just need to move a few large items but woukd like better gas mileage.

Jeffrey W. on

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Robert Z. on

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Great service and the vehicle worked great.

Joel T. on

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Good rental equipment and service. On time as requested.

tim b. on

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Myonghun Y. on

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vicmari j. on

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Arron B. on

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Lee B. on

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maria s. on

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Better protection on your uhual. We traveled from Minnesota to Florida and our stuff got so dirty on the trip from the road and rain even stuff in boxes. A few of our things broke as well. There must be no shock absorbers on your trailers not good for moving stuff long distances. Will probably get a pod next time for all my stuff.

Melynda G. on

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The Apple valley guys were the ones that saw how my car on the transit tow was connected improperly and told me how dangerous it was. They took pictures and a video. They said I should speak with the Ga. state sales manager to let him know and discuss a credit for the tire inconvenience and how improperly my car was hooked up. Can you please reply with his name, email and/or phone number please.

Bob K. on

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Christine M. on

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Jim O. on

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Mark M. on

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John F. on

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John F. on

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kevin s. on

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Ruben G. on

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Brett C. on

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Kellie D. on

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Robert B. on

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Gary H. on

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Rental process went well. Return was easy and complete.

Paul P. on

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This is the best U-Haul location I have every rented from. They are highly efficient and very customer friendly. U-Haul leadership should develop a training program created by the employees at this location. Nicely done Apple Valley U-Haul team!

Trish J. on

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Richard D. on

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Jacob G. on

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Scott S. on

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Great service!

Doug S. on

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Mark K. on

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Stephanie was fantastic. A great experience.

George M. on

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I was billed for equipment I didn’t get and was supposed to get a refund that never happened

Peter B. on

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Michael B. on

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Jason D. on

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lis d. on

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Wonderful friendly staff. They were busy but didn't make anyone feel rushed. The store had a lot of useful things.

Cory M. on

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Clyde B. on

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Very friendly and professional staff. Went above and beyond taking care of my needs and encouraged on the spot feedback. I will always use this location

Chuck E. on

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SEAN M. on

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This place is as good as it gets. Never an issue and I rent from them all the time.

Andrew B. on

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I made my reservation more than two weeks prior. 3 days before reservation received call advising truck would not be available at requested location but would check within 50 mile radius and call back. I missed several calls but no messages were left for me. When I finally called again I was notified that a smaller truck would be available from another location that day and reservation changed. Same day received call from new location that truck no longer available. Finally called again and asked about availability a day later and original size truck would be available at original requested location later in the day. Accepted new reservation and when picked up truck was given and charged for furniture pads not asked for then learned when dropping off truck would not be reimbursed for not using furniture pads because one way rental. I’ve used U-Haul several times in the past and never had such a negative experience.

Greg A. on

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Chris F. on

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Jenaye C. on

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Desk attendant(s) were super helpful. Allowed us early access to vehicle since it was available earlier than anticipated.

Sandra R. on

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Stephanie was very efficient. There was little to no wait and our truck was clean and ready to go!

Christopher P. on

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Confusing where the office is. Need more directional signage. The gentleman who checked us in at the counter has terrific customer service skills. Definitely a big plus to our experience.

Nichole F. on

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Darin W. on

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We had scheduled a truck for 2 days but once we came to pick it up we were told we could only have it for 1. This made our lives a little difficult as we were planning for 2. We ended up, with last minute help, getting everything moved in the allowed time, but it was VERY inconvenient. We have rented a large storage unit there for over a year, you would think we'd be valued customers? The desk worker was very nice but said there was nothing he could do because everything was booked out. Wherever the miscommunication is, needs to be fixed. I would have given 5stars all around if it wasn't for this situation.

Paula E. on

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Raj P. on

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Daniel C. on

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24/7 check out wasn’t as smooth as we would have liked, had some glitches

Tyler M. on

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Scott H. on

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Floyd T. on

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This U-Haul location in Apple Valley Minnesota has to be one of the cleanest and neatest buildings I've ever been in of all the U-Haul companies. The bathroom was very clean and smelled like flowers, impressive! The customer service I received was excellent. The manager/owner Stephanie is awesome I have to say she's quite experienced in her field with U-Haul trucks and business - and answered every question I could possibly give her. The advice she gave me was quite useful. Thank you Stephanie And thank Stephanie! And thank you Uhaul! Respectfully, Floyd

Ron C. on

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very helpful and fast

Julia V. on

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Richard P. on

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Always great service.

William O. on

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Dean M. on

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Keep on being great!

STEVEN P. on

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roderick j. on

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Always a great experience, keep up the awesome service.

stephen p. on

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Kenneth A. on

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Nicole V. on

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lawrence f. on

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Bradley K. on

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This whole experience was horrible. We were notified 2 days before our pickup date that our preferred location was not available. However, I spoke to an agent at that location and they never received a request for our truck. They would have been able to meet our request if they had known about it sooner. We also requested a late return online. However, in the middle of our closing, the drop off location started calling looking for the truck. When my husband returned the truck, he forgot the garage door opener in the truck. He called the number provided and was told no problem, he could pick it up whenever. When he went to get it, the local agent had no knowledge of the garage door opener. Thankfully the truck had not been re-rented and the opener was still in the truck. This was the worst truck renting experience ever. I would not only not recommend U-haul to people, but I would strong discourage them from using U-haul.

Alanna B. on

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Jesse S. on

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You guys bent over backwards to fix the screw up one of your competitors made. Thank you so very much.

Koen B. on

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Stephanie did an awesome job. I appreciated the few extra hours she gave me to return the trailer. A far cry from the head office which told me they would not rent from me if i wanted to return a few hours later. I also received great service from the guys hopping me up and unhooking me later. Top job to the local staff!

Dean H. on

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Komal C. on

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Carl d. on

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The process was fast and efficient, the workers behind the counter knew what they were doing and did it well. Checking in the gal met me right by the truck did everything right there and I was out of the door in one minute. Excellent service

zac h. on

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The customer service on day of pickup at the Apple Valley location was superior! When calling the corproate U-haul number to reserve the truck, the Spanish women was hard to understand and I was not confident the reservation would be accurate. I confirmed by calling the Apple Valley location.

Donna T. on

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Wendy W. on

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Everything went really well. The staff members were very friendly and helpful, process was easy and efficient.

Ashley M. on

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Nina seemed stressed and was rude when asking questions but the actual guy who did my rental and return were super cool! Cheer up Nina ??

Paul I. on

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Gerard B. on

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Craig L. on

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They were extremely helpful. My dad was very impressed. That’s always a good day, because he’s hard to please.

Stephen M. on

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Alan K. on

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Ms pat at Apple Valley was a very nice person.She was extremely friendly and we loved her welcoming us to Mn. Thank you Ms Pat

JAMES E. on

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Steve o. on

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Rented a truck for under 2 hours, picked up truck at 530pm dropped off by 7pm as store was closing but was charged for 2 days. Spent a good hour or two on hold or being transferred around through the phone system and still haven’t spoke to anyone at the store about the overcharge. Finally reached someone through the reservations line and they claim to have sent a case to the district manager for resolution. Funny how U-Haul has no problem answering phones to take your money/reservations but make reaching someone after the fact impossible. Great business model!!!

Mark S. on

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kevin s. on

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Doua H. on

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Going in, knowing that I was not able to book the trailer I wanted on line, it was for the school kids’ bike ride trip, it was already upsetting. To top it off, my husband lost his trailer adopter. And it couldn’t get any worst, I booked the pick up time an hour before closing. With all the odds against me, I just was not expecting the outcome experience we had. I simply can not say enough about the GREAT service provided by Ira. He was genuinely professional and passionate about his job. He took care of us. He was able to change my reservation, got me a bigger trailor and hooked it up to our truck in no time. We were out of there in less time that it took to book a reservation on line. Honestly, half way through the transaction, I already forgot what all the panicking was for. Thanks to Ira for making this as smooth as possible. And the school kids had a blast!!

Jeffrey G. on

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All around a very clean efficient and pleasant process. The equipment operates flawlessly. An excellent value. We will be back! Thank you.

Todd O. on

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Bennett P. on

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This location helped to make my poor uhaul experience better. Friendly and efficient.

Rob A. on

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Easy pick up and drop off.

Chris S. on

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Michael T. on

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Staff could not be more knowledgeable and helpful. I had to drive 26 miles to get the trailer i needed and it was well worth it!

GREG H. on

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Great store. The owner is awesome.

Lisa A. on

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sharie p. on

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I would like to thank the entire staff at this location for their exceptional customer service. I would highly recommend this location to anyone looking to rent a u-haul. Mark and Patty went above and beyond my expectations to Make sure I had the proper trailer for my move. Thank you again for everything.

Mike M. on

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Ben K. on

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Due to system problems the check in process took longer than it should Staff though was very friendly!

hOWARD L. on

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I reserved a trailer and it was ready for pick up when I arrived. A staff member quickly and efficiently attached the trailer to my vehicle, conducted safety checks and then expeditiously prepared my contract.

Zachary L. on

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More knowledgeable customer service

michael S. on

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Rick W. on

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Great experience

randall d. on

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Like to know why I was charged an extra $27.52 and also like to know why you have a $100.00 hold that I was not told about at the store .

Doug C. on

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great service! Clean and highly organized location.

A G W. on

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Employees were extremely helpful and friendly. Would definitely do business with them again.

Ryan C. on

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Guy at the front desk saved my ass with a simply phone call. Extremely helpful. Phone is under used these days.

John C. on

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Very good service and fantastic team!

al m. on

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Matthew B. on

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Staff was extremely helpful! Worked with me to minimize the cost as much as they could.

Christopher B. on

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Benchmark store for U-Haul. I was completely taken care of by the team in Apple Valley.

cathy h. on

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Steven H. on

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In and out quickly. Staff very friendly and helpful.

mike o. on

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Tracy M. on

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John E. on

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Awesome customer service, very clean truck, can't ask for anything else.

Sean w. on

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Taylor G. on

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Rebecca J. on

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David H. on

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Just keep it just the way it is.

Sandi g. on

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The staff at this location was wonderful to work with. Helpful, friendly, great service, good people skills, worked as a team. If I was staying in the area, I would love to work for that location.

Paul A. on

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Michael L W. on

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Nice place with very personable and helpful staff. Thank you for all your help!

Bill C. on

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Kent O. on

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No clear pick-up/staging lane, so have to use "Drop off" lane or find a spot in an already cramped lot.

Keith N. on

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Add a key lock box near by the side door. The exterior signs direct you to park and return equipment on the east side of the building. However the key drop box is in the south side of the building. To improve user experience I would add a key drop box on the east side as well. If there is already one present I could not find it :)

Darryl H. on

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John R. on

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Robert M. on

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Caleb T. on

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This location seemed clean, offered to help, and made checking back the vehicle a breeze.

Michael L. on

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The Apple Valley location is great but because of the booming population there should be a second U-Haul that is corporate located in the city.

Michael B. on

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Excellent Service

Daniel A. on

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Quick and easy return.

Daniel D. on

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Nothing. As easy as it was to pick up, it was even easier to drop off. Dustin was top rate.

James R. on

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Mike N. on

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ADAM B. on

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The service was over the top. They hooked my trailer up for me and helped fix an issue with my trailer light adapter. I will definitely rent from this U-Haul again!

Roxanne L. on

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ANTHONY V. on

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Scott S. on

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The staff at the Apple Valley location went out of their way to be helpful. After my first visit there i didn't shop any other rentals. The whole experience was 10 out of 10. THANK YOU!

andrew f. on

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There was some miscommunication on the return time of my rental. The website switched the location of my rental and I didnt catch it. The AV team was able to get me out of a jam and rent me a truck in a pinch. Somehow the return time was listed as 7 am and I needed the truck until 7 PM. I called and thought everything was straightened out, but when I returned the truck I was charged for a 2nd day. No one told me previously I would be charged for a 2nd day and it was frustrating that the communication was so bad.

Gene L. on

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Not a thing, great people, great service.

theresa w. on

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cathy h. on

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RON M. on

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William K. on

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Beth W. on

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andrew j. on

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Brian H. on

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Kevin S. on

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Thee guys were too-notch! Highly recommend!

mike s. on

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MIKE B. on

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john s. on

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Gay S. on

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Consistent, courteous, and honest

stacey a. on

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Easy and affordable

Dale J. on

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Chad W. on

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nancy e. on

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THIS IS THE BEST LOCATION TO RENT FROM BECAUSE IT'S ALL THEY DO, AND THEY DO IT WELL AS THEY SAY. VERY ORGANIZED!

Hunt and G. on

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Apple Valley U-Haul sets the bar for everything you would hope for in the moving truck experience. Experienced staff, with the technology to quickly check in and out (with convenient night drop-off), and accomodate changes in reservations. My truck had approx 140,000 miles on it, but it was exceptionally clean and smooth-driving. While we did not use the optional pre-loaded blanket pack and dolly, we were happy to be able to have the choice. The facility is immaculate and well-stocked with reasonably priced moving supplies. No wonder they are at 98% capacity in their storage facilities. This is not the U-Haul operation of the 1980's! Anyway, I'm not affiliated or related, but just sharing personal views.

john s. on

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Jon L. on

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Geraldine P. on

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Paul K. on

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Will rent again

Benjamin K. on

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The app never showed my reservation and the online version didn’t show the return date. I reserved over the phone for 3 days, little shock when picking up they said 1 day... All worked out, happy with the rental.

Jeff G. on

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Darin W. on

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kerry i. on

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Everyone was really nice

Curtis H. on

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Penny B. on

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Eddie S. on

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Niki H. on

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Everyone was friendly and helpful. Would definitely rent from this location in the future.

Susan H. on

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Robert E. on

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Very happy with the service's

nana ama a. on

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Just keep doing what you do. Excellent staff and customer service.

TIMOTHY N. on

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Chuck V. on

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Jeff R. on

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Very helpful and efficient .

Avery K. on

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maybe figure out a tool to figure mileage used and how much gas to replace. So the customer like me doesn't put $17 in gas whilst only driving 31 miles because the gas gauge goes up sooooo slow

MARK D. on

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Lee G. on

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BEKELE D. on

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Every thing is perfect

Noah S. on

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They were nice and helpful, but it took 4 people and 3 different computers to rent me ONE 10' truck for 4 hours. KInda felt like i was being scammed and charge multiple times due to them telling me to "just hit credit" like 4 times, EVEN THO my card was on file so i really dont see what the 30 min hold up was. Also, your website is dated. Not a bad, just a little more work than i'v had to deal with at other U-haul locations.

savannah m. on

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Amazing service!!

Kamden V. on

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The facility was very clean and secure. The staff was very knowledgeable, professional and friendly to all customer interactions. I highly recommend this business for your moving and storage needs.

Gregory Z. on

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Aaron D. on

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Nothing, the service was extremely fast and professional. This place is what all other U-Haul’s should be measured against !!

john s. on

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All was great. Yes would recommend both locations.

Robert S. on

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Jenny is super, knowledgeable and friendly.

fred d. on

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Catherine W. on

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David H. on

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Very easy with the Uhaul car share program. Did it all on my phone from pickup tp dropoff.

Mark M. on

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Joseph G. on

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Andrew Z. on

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Great job

Victoria B. on

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Awesome customer service! the folks at Apple Valley were the highlight of an otherwise yukky day :)

Tony K. on

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Steph in apple valley was awesome!! Give her a raise. Tony, Twin Cities Harley Davidson

frances s. on

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Service was very quick and easy. Trucks were clean. Would recommend to others.

Judy V. on

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paul w. on

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Michael I. on

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Rented a van to move a few things and the van was parked out front waiting for me , the staff was top notch and very helpful Just a pleasure doing business with you guys Very happy with the service and wouldn't go anywhere else !!

Mark G. on

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Great, no paperwork just helpful friendly service Msrk

Paul J. on

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Alana F. on

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CRAIG O. on

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every thing was great even the lady running the magnet up and down the area where you return the trailers picking up any nails or screws that have come out when cleaning trailers and trucks . She was a manager. What a help

Larry B. on

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Overall we had a wonderful experience with U-haul. Everything went great the people were wonderful and got our move done. Thank you for being here

Sheila S. on

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Brian P. on

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Fantastic people that work there.

Darlena B. on

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Keep up the good work!

Jeffrey E. on

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The team at the Apple Valley location are always excellent and make the process easy.

Ira E. on

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Randy M. on

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I need to stop to see about a refund for 26 days remaining on this months payment? Otherwise it was great working with you. Randy

james n. on

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Supply paper contracts to your customers. Still do not know what my final cost was for the unit I rented

vern g. on

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Michael G. on

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Antonio was great!!

lee h. on

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the truck was not in good working order

Alan S. on

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Christine A. on

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HUGO N. on

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The only thing was they damage the box a little so we ware not able to open the door so we had to go back to the store so they can opened for us, the guys in Peachtree City location ware great.

abbey s. on

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They were great!

Ron A. on

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susan h. on

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Nothing all was fabulous!

Tim P. on

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Unbelievable customer service everybody so nice and they went above and beyond and actually fix something that was unfixable.

Kerri R. on

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Stephanie P. on

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I rent from the Apple Valley location a few times a year. I’ve always been treated well; the equipment is clean and the staff are aways super friendly and helpful! I always feel so welcomed!

Jacqueline C. on

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Outstanding service at every interaction with staff! Our move was made easier thanks to you !!!

Ira E. on

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First rate facility. Great staff. Regarding the rental: I understand that U Haul wants to be more efficient and paperless, but I'm not sure the new checkout process will work when it's -20°, with a -50° wind chill. Also, the photo doesn't do the vehicle justice. I can't imagine how a 26' truck would look.

Dave K. on

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We have always had exceptional service from the Apple Valley U-Haul store, when we have had to rent trailers or trucks. Recently i came in with a trailer hitch that i had bought on line. I had ran into a lot of issues when i tried to install the hitch myself. I forget the person at U-Haul who helped me but he went right out and looked at my vehicle and assessed the problem. I think he went out of his way to figure out a solution and had it installed , less than two hours from the time i stopped in without an appointment. I can' say enough about the excellent customer service that i received, especially in this day and age.

Sheldon S. on

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John V. on

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Quick and easy, especially the return process for the rental.

Michael E. on

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Kevin R. on

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Everyone was Great , Keep up the Great Job

mike g. on

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Binayak M. on

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Chris J. on

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Great service experience!

Ebert M. on

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Alex S. on

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Just let Stephanie continue to manage the facility, she is AWESOME at hey job and the needs of customers, Always exceeds my expectations, Role Model on how things should be done.

Richard T. on

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Darlena B. on

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David M. on

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Had to go to this location as my cargo van I had reserved in Burnsville was not returned as promised. They did give me a $50 credit

Daniel L. on

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Adam U. on

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Lucio N. on

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Kaeryn B. on

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roderick j. on

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ROBERT S. on

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David G. on

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Jackson S. on

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Janice Z. on

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Patrick I. on

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Theresa W. on

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Jeanne W. on

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kevin s. on

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Multiple staff people on two different visits seemed completely inept and incapable at using UHaul's own computer software. Frustrating as all hell. YUCK

Ayoub R. on

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Samantha H. on

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Overall, we had a very positive experience at U-Haul Apple Valley. In regards to our U-Haul experience overall, very dissatisfied. We had made a reservation for our U-Haul two weeks in advance to be picked up at in Acorn Mini storage off of N. Lyndale Ave. in Minneapolis and when we arrived for pick up (Saturday, March 30, 2019, 10:30am), the vehicle had not been returned to the store and we were directed to go to the U-Haul off of Nicollet Avenue in south Minneapolis to pick up a 10’ truck there. When we arrived there, we were told there were no 10’ trucks left and we had to find another pick up location in the metro area. Apple Valley is approximately 40 minutes from our home, and driving it to our moving location and back it used up nearly half of our 4 hr moving time and cost us additional mileage. We were not offered any mileage reimbursement or an ability to return the truck to a location closer to our home. I realize this is no fault of Apple Valley U-Haul. A woman at Apple Valley U-Haul told me she would help me file an objection with a regional U-Haul manager, to see if there could be any reimbursement of mileage cost, but I am not sure if this was completed as I didn’t speak with anyone at the store. We have always used U-Hauls and had previously positive experiences, but due to this recent experience, we may look to Penske or Budget for future moving truck rentals. If I were to be contacted and offered a mileage reimbursement, this would likely help me to rely on U-Haul for the future. My name is Samantha Hirschey and I can be contacted at 612-501-1691. Thank you.

Mathew H. on

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Customer fulfillment was top notch, very polite and professional.

Charles A. on

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Great third hitch we have purchased from them with installation. Great staff very helpful

Teri C. on

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allison v. on

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We needed a last minute truck for a few days and they were very accommodating. We were very pleased with the service we received!

Raniery D. on

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Everything was ready to go and we were early to pick up the truck. My client was happy and all went well. Check in was great as well. The girl who helped us was great to get me a receipt of check in and it went quickly. Thank YOU

james s. on

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Always helpful and friendly staff. Thank you. U-Haul.

Robert J. on

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Robert M. on

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Marilyn S. on

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Very helpful and fast service.

Mark S. on

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The staff went above and beyond when we needed help and we are so grateful to them

Randall P. on

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Sulamit C. on

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Very good thank you

Gordon S. on

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The only thing I ever have a problem is your web site acts up sometimes. Other than that everything is great!

Kaeryn B. on

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Jessica D. on

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Very helpful in seeing locker unit before finalizing the rental agreement. Knowledgeable. Friendly. Very clean facility

Annette A. on

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james s. on

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Customer service was Great . Thanks. U-haul.

BRENT B. on

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Antonio V. on

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I will have to say the staff was wonderful. I mean im great and all but those people are beyond awesome. Check them out youll love the southern charm and exceptional service. I personally will be gping back there very soon!

Mark P. on

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Great service and friendly employees

Karly K. on

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very confusing where to enter and park as there are trucks parked in lot entrance and in the way of any parking spaces. had to drive around twice as there are no signs or indications where to turn in.

Michael I. on

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Nothing I can think of , pulled up the van was waiting for me your employee was super helpful Nice seamless transaction , look forward to doing business again Good job

Girard P. on

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I needed a trailer in a pinch and the staff made this transaction fast and very accommodating.

Sheryl B. on

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Very pleased with our experience. Professional staff and efficient process streamlined. Thank you.

gene d. on

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john e. on

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All of your staff I spoke to, over the phone and in person, were professional, knowledgeable and friendly. The process was well explained to me as well as the cost of the rental. Extremely seamless rental process!

Tony P. on

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Ronald B. on

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Patti helped us...she was great to work with!

carla p. on

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Security gate was stuck open or broken too often for me to feel like my RV was secure. Had several inoperative remote openers and I need to take time to go to store when open. Expensive rental space.

matt l. on

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I was loaned a light hookup for the trailer lights and was unsure where to leave it at the 24/7 drop off.

Anthony M. on

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EZ return. Very helpful

Aron K. on

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Great customer service!

Benjamin E. on

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Streamlined process. Good trucks, what more can you want.

Joel C. on

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Douglas P. on

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Truck was dirty and covered in snow and ice. Was not mechanically sound. Drove horrible. ABS brakes kept going out. Vibrated horribly.

Suresh S. on

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Excellent friendly staff and made my experience time and time again a great one. I highly recommend this location for anyone.

Ruth H. on

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Keith K. on

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Bradley B. on

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Gordon S. on

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Steve G. on

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I’ve rented from the Apple Valle MN location a couple of times and each time the staff have been exceptionally helpful and friendly. There are other locations I could go to but I return to this store because of the staff.

Colleen E. on

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This is the best run uhaul I've ever encountered. Excellent staff, plenty of inventory, great location.

Teri C. on

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Aaron T. on

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Manager was quick and able to correct a mistake with mileage. The Manager also had an employee go back out to the vehicle and clean it again prior to me leaving due to not meeting her standards. Great Manager!

vance s. on

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Bryan F. on

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When I came to pick up the truck I forgot to verify the mileage and I believe the mileage on the truck was not accurate with the computer. I paid for it but I know I did not drive that much in mileage

Joe A. on

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I'm a frequent customer, Stephanie and team are always excellent.

Thomas S. on

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We ordered a U-Haul in Cannon Falls MN. We were given a rental 30 miles away. This added $70 to our bill. We don't need to pay for mileage for having to go get a truck for U-Haul's convenience. Very unhappy about this.

Kimberly L. on

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Sigrid R. on

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A truck parked in the entrance left it only one vehicle wide for both entering and exiting the lot. The truck was still there when I dropped my rental back off. Otherwise everything went smoothly and quickly.

Darwin M. on

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Lorissa J. on

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Kenneth M. on

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Austin C. on

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Tony H. on

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lori w. on

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No one inside when I came in had to wait 10 min. Everyone was outside helping people

alicia g. on

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There was a note on the inside that said that pads and floor should be cleaned but our entire floor was dirty. So we had to clean it first before moving it in.

Bruce M. on

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Wes B. on

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Randall D. on

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Excellent.

Steve S. on

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Fast and friendly pickup and return!

pat m. on

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The ramp was full of snow and ice. Was really hard to walk on. I had to buy some salt so we wouldn't slip and fall. Staff was great! Easy check-in

cherie d. on

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Got there got the truck trailer that we needed and got it back in a timely manner easy process dropping it off and getting the bill taken care of. Everyone was friendly and helpful

Joe A. on

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I'm a frequent customer, always excellent.

kirk h. on

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All of the employees were knowledgable friendly and helpful.

lucas d. on

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Employees we’re very nice and helpful. They went above and beyond to make sure everything was working out. Would definitely come here again if needed and recommend it to friends and family.

Joe R. on

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The person who handled my set up was excellent. Great customer service, explained everything and answered all my questions.

Byron S. on

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Quick and easy, Demonstration of security and facility very helpful.

barbara o. on

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fast competent service done with smiles very pleasent to deal with

larry g. on

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VERY HELPFUL AND FRIENDLY STAFF.

lucas d. on

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Fantastic customer service. Really happy I decided to do business here.

Rhonda M. on

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Awesome customer service

Brian L. on

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Friendly and very helpful

DAVID K. on

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Great staff, great service, great location

Shannen E. on

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Everyone working at this location is extremely helpful and friendly. I could not recommend this location highly enough.

Ruth G. on

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Loved it so easy to get in and out!

GARY E. on

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I am moving my RV from the outdoor storage facility because I was parked in a small triangular space and my rent went up from $49 to ~$65 per month. This has just become too expensive.

daniel b. on

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Great Facility. I've used it three times now and it is clean, well staffed and easy to access. Highly recommended.

Muhammed J. on

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I ended up losing my stuff at this place and I tried calling and talking to the manager and was never given a chance to get my stuff back. The staff were not professional at all and the manager.

David W. on

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Very good company and one of the best I have ever dealt with on both ends of my move. Thank you very much.

Barbara S. on

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Great facility and personnel

Trey C. on

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The staff there was great on working with me through our specific situation. Stephanie was very easy to work with and pleasant.

Lori F. on

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Very helpful. Good service. Well run facility.

Jeffrey K. on

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I could tell the staff all hated eachother. The rent was too high also.

joe A. on

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Canceled reservation due to false info from online Customer service.

Fredrick A. on

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Everyone there has always been very friendly and helpful. Place is clean, secure and well lit.

Gregory A. on

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They were extremely accommodating. I wasn't able to drop it off on Monday, but I was able to drop it off on Sunday when office hours were closed. A U-haul employee happened to be there and they helped

Wanda A. on

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Ver good, thank you!

Charles C. on

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They were very helpful and things went better than i expected.

Joy R. on

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only sometimes the parking area where we were unloading or loading was crowded or it was confusing where we could even park - but overall the experience was great - clean, nice, and convenient

Matthew F. on

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Staff looked overwork and had no time to help me at the front desk. I also received a $15 late fee even though I set up a direct deposit because the rate went up $5 after 2 month moving in.

Colin D. on

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Great staff and great experience. Keep it up everyone!

mike j. on

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They were all great and very patient seeing I had alot to unload the facility was clean and easy to get around

JOAN R. on

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Thank you for your excellent service I look forward in doing business with you again.

Ira E. on

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You have a friendly and helpful staff.

JULIE A. on

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This is a top notch facility. The building and the staff are great!

John K. on

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No problems

STACY M. on

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Super nice facility.

BRITTANY C. on

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Staff was very unfriendly when I closed out my unit.

Christy M. on

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Great experience, very friendly staff, always helpful if I needed anything. It was very convenient and close to where I was temporarily staying.

nathan v. on

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Stephanie and her team are the best in the business. Thanks for all your help

deb g. on

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One of your employees was rude about where I parked to get things from storage. He had very short hair and glasses and was probably in his 40's and was white. I didn't you came out that door.

Sean P. on

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Great friendly employees, awesome facility!!

Fredrick M. on

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Nice facility. Helpful friendly staff.

PAUL R. on

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We had the unit for 2 years and never had a problem with access or billing.

Robert K. on

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Friendliest staff I have ever dealt with even in difficult times. Fair and accomadating in every way thumbs up and keep up the great work.

JEFFREY C. on

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Stephanie and her team are great!