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JOSE O | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Apple Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We dropped it off at night, so no one was there.
SANDRA BMark, was very polite and helpful. Very nice attitude and made sure we had everything we needed.
lawanda w | First ImpressionsMark M. was a skilled, excellent communicator, who remained very cheerful and friendly, even though he was there all alone and still got our hitch receiver put on by the promised time, even though they were short staffed there. The recommendation is for the company to get more help in there, since it was very busy and his other coworkers had not shown up on time. Mark M. has been there a long time, and deserves a raise. We were going to leave and reschedule since we had to be to work by noon and it was so busy when we arrived at 7 a.m., but he promised he would get it done by 11. He got it done by 10:30. Thank you Mark. You are a Uhaul angel.
DIANE Cemployees at this location are always professional and courteous - I met a new employee (been there about three weeks) who very friendly and helpful!
THOMAS VThis facility has great staff but it was extremely crowded with equipment so it was hard to get around with and without the trailer.
JEFFREY FMore maintenance on the strap tie down strips along the trailer walls. They are weak and unusable.
DAVID DSnarly and abrupt customer service. More like Service with a snear.
ERIC INothing, I picked up my truck at 730 am. It was ready and I picked up a utility dolly as well. I estimated my mileage and the worked with that. I rented fir 2 days and had it back by 5pm the next day. It took 5 minutes to verify and check out. Thank you Uhaul!
JAMES KShowed up at 8am planning to use app to check in. Staff had not assigned a unit so I couldn't get the truck. Had to return an hour later when the store opened up.
TEDD HMake it easier for the rider to climb into the truck
JOHN SThe process was so easy and the customer service was fantastic! They had everything I needed and I would definitely recommend. The app was also very easy to extend my truck. I needed it for three more days and there was no problem! Thanks!
Timothy SGreat first time experience renting a truck.
BRANDYN NEverything work out well. Smooth as silk!
THOMAS WNothing more at this time
AARON HAustin was honest, kind and helpful. I’m in a bind and he still didn’t make me feel less than! Thanks for him and all who he handles ☀️
Mimi J | First ImpressionsPoor customer service and had to wait to get keys even when I did the check in online. Said online I could skip the line. Had to wait in line for over a half hour. Had a broken uhaul truck door that wouldn't fully shut. Had to keep it locked, was very unsafe.
JoAnna PStaff friendly and helpful!
GREGG MExcellent Customer Service
DAVID BThe mirrors in each door of truck weren’t adjustable.
PATRICE BReal friendly staff, easy to work with
Mark PThe people that helped me at U-Haul were helpful. Very understanding I would recommend this to anyone. It’s very good company.
RAMON N | First ImpressionsCustomer service was top notch.
Teresa BI think my only comment would be on Cruise Control. I don't think my truck had it but if it did I didn't find it. I had a very good intro to the truck when I picked it up. Cruise Control for any out of town drive is important for fuel consumption management. Thanks
SCOTT NThe staff was helpful and explained all of the options for a trailer rental that were available. We did not have a reservation but the entire transaction went quickly which was great because we needed to rent a trailer because all of the items being moved did not fit in the truck we rented. The young man who hooked up the trailer and lights was very patient and helped me attach the ball hitch and find the light hook-up.
STEPHEN RReduce the cost for milage.
BARRY JGreat service, very helpful.
MICHAEL MTodo el personal es mui amable y dedicated asu trabajo
EMILIO G | First ImpressionsAs a long time customer for 25 years, consistent great service and help when needed.
STEVEN OI have ALWAYS had such wonderful and efficient service at the U-Haul locations I have used. They made it SO easy for me to quickly get done what I needed!! I appreciate the excellent service and professionalism of the staff!! THANK YOU!
MATTHEW DPlease commend employee Mark at the Apple Valley location for going above and beyond to be sure we were taken care of. His caring for his customers was appreciated!! Thank you Mark!
GREGORY WHave a hand truck in the vehicle and have it all ready to go.
Michelle OEverything was great.
SCOTT RRefund for overfilling the gas tank on accident. I was not happy with that policy.
EVAN RSomebody hit my car and ran. My car is damaged front and back. It happened right in front of the door.
AMANDA JI needed to change my storage reservation on the day of my move, and the customer service agent and the counter agent were very helpful and accommodating of the last minute change.
KRISTIN S | First ImpressionsN/A
RUSSELL CLove the on line check in
Patrick JThe location is fine. The vehicle was ready on time. That said, if it was only on time because they didn’t clean it - I could have waited a bit. Vehicle was gross, dirty, spilled drink and food in the vehicle. It was absolutely filthy. If I wasn’t on such a strict schedule today, I’d have refused to accept the vehicle in the condition it was in. Also, windshield was strange and warped. Not sure what was wrong with it; but something didn’t seem right. My communication about this was dismissed.
Eric ASo willing to help and made this experience something to positively remember!
RONALD H | Overall ExperienceMark was great, excellent customer service.
DAVID SGood people, good equipment, was very impressed. Thank you
WAYNE GEveryone was very helpful and considerate. It was a pleasure doing business at this location.
LESLIE GCustomer service was above and beyond!
Earl EAlways excellent customer serive.
ANITA BI did not interact with anyone - dropped the truck off after hours - which was easy.
BRADLEY KCustomer service number one. explained all details very clearly 5star for Mark.
DAVID LVery easy to work with
PAUL MThe door on the trailer was damaged very hard to get open. At one time I had to prye it open with a crow bar. When I returned the trailer I told the check in person about it and he said he would take care of it. I hope this means a parcel discount back to my cc. Please let me know. Thanks Dennis Janssen 651-357-389&
DENNIS JEverything was great except that the clerk was using his own phone to take photos of my driver's lisc. This is WRONG. I asked that he prove he is not stealing my information and he showed he was using the U-haul app but I really can't say that is true. Stop allowing this.
ROBERT RVery efficient in the drop off! Thank you!
JAMES HWill not be returning or recommending to anyone. The mobile check-in/check-out process is a hassle and certainly does not save time. The fuel was nearly on empty in the truck I picked up, and the windshield was caked with ice. Luckily, I had a scrapper in my car but still, as a woman of average height and 5 months pregnant, had a very hard time scrapping the windshield off well enough to drive safely. The truck was clearly not in good condition to be rented again. Before leaving I returned to the customer service counter to address the low fuel level. I said it was my understanding that customers are expected to replace the fuel they use, therefore trucks should have a full tank for the next customer. I was told no, that trucks are returned with various fuel levels. I took this to mean that I would be charged for mileage used but was not responsible for filling the tank before returning the truck. Upon receiving my receipt, I see I was charged $55 for a fuel charge and fuel service fee. I will be disputing these charges as I was mislead by the U-Haul staff regarding expectations. Additionally, even if these charges were appropriate, I was charged for 6 gallons of gas. I went a total of 18 miles, which means 1-2 gallons would have been sufficient to replace the fuel I used. Poor service, poor communication, inaccurate billing.
Lindsey SThe return process should have been made clearer when I picked up the van. Otherwise, very good.
STEVEN CJerry, who checked me in, was outstanding. Helpful and fun.
AUSTIN EI booked a pickup and an auto transport online. I the. show up to the location and mention my reservation, the employee was extremely rude about me booking this combination. Get mad at ME for doing this (as if I had any clue what is going on.) Then somehow I was automatically upsold to a 10ft box truck that cost 2x what my online receipt says?? Unacceptable behavior. If I booked it online and got a receipt , that’s what I should pay. I will be filing a chargeback with my credit card company for the difference and I’ll gladly use Penske from here on out.
CONNOR MConvenient Easy check in and check out
RUSSELL WGreat!
Harold A | Overall ExperienceThe guy behind the counter who 'has been working there for 15 years' was very rude on checkout.
KURTIS SOverall very easy and efficient process.
STEVEN DVery pleased with pick up and drop off.
TIMOTHY RThe lady who I worked with when picking the equipment up (Michelle) was quite rude and short with me. The guy who helped me when I dropped the trailer off was extremely nice and polite, I’m sorry I didn’t get his name.
DENNIS MThe trailer I used ended up to be the same trailer I had on a previous rental. One that had a couple of bad tires. The one had a slow leak and I had to continually fill it with air
MICHAEL PThe Apple Valley, MN location was great. Every store associate has been extremely helpful and welcoming. After arriving in MN, they warmly support us in our adjustment to the frigid conditions. Each associate added so much value to ensuring we had what we needed and provided so much guidance for unloading despite the winter conditions. The store provided incredible customer service. I would definitely recommend.
LEIGHTON RThank you so much to Cindy, Amanda, Chris, ALL the staff working day of pick up. I really appreciate your kindness, patience and support.
Sharene G | First ImpressionsGreat Customer Service
ALLISON L | Overall ExperienceStaff were very pleasant, friendly and helpful. One of the best that I have used.
Marcel F | Overall Experiencegreat customer service, helpful staff, it was excellent!
Theresa G | Overall ExperienceAs indicated above…. The staff was wonderful and the facility was well maintained.!!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
JOHN D | Overall ExperienceStaff was always friendly and accommodating.
JEFF E | Overall ExperienceExcellent
Sophan C | First ImpressionsI wish I had known that the bathroom closes early
Abby W | Online Move InOne comment every time I had to call so hard to get a live representative on the phone. And try to follow up call back never get the person who leaves me a voicemail.
Chaichad A | Overall ExperienceThank you to the excellent staff at U-Haul Moving & Storage Of Apple Valley!
kenneth w | Overall ExperienceNo comment at this time.
Sharon F | First ImpressionsHelpful thank you.
Harvey S | First ImpressionsI was very satisfied with your facility. The staff was always helpful and friendly. Thank you for a good experience.
REBECCA A | Overall Experienceeverything was great...staff did an excellant job!!
Theresa G | First ImpressionsThe staff was amazing. Albeit the space didn’t work out for us, the staff went above and beyond to help us.
Peter F | Overall ExperienceThe staff was caring and concerned about everything with my unit I greatly appreciate them and definitely would use them again and tell other family members how well of excellence this these people are at U-Haul storage of Apple valley thank you Angela Sims
angela s | Overall ExperienceWorked out well. I would recommend this facility to anyone looking for a storage facility.
Robert T | Overall ExperienceOnline rental and checkout went really well!
Kelley G | Overall ExperienceSo far, I’m glad I came to UHaul vs another storage facility. It was easy and convenient to where I was moving from. The staff is wonderful and the facility is clean and quiet.
Lindsey S | Online Move InNo qualms with my Uhaul experience.
JEFFREY B | Overall ExperienceI rented a U-Haul big truck that matched the size of the storage u it ,one way rental , and was told I would get a FREE month of storage but when I went to claim my free month they told me that it needs to be “forward credit” and they can’t give me a “back credit”. I had the storage unit for 4 months , why can’t I get a credit for a month????? Total scam, false advertising, bait and switch. Just want my free month as I was promised.
Josh P | Overall ExperienceGreat job!
Regina S | Overall ExperienceThe shift manager was excellent. We had a full truck load to store our home belongings. At first we had an inside room that said street level. When we realized it was not steer level he changed us to outside. He went above and beyond to help us. Wonderful service. I would highly recommend his customer care.
john a | First ImpressionsI've never had such a great experience with a storage facility. Each of the staff members was helpful, knowledgeable, and I always felt like my move was the most important to them when I needed help. This place saved me from hundreds at other places. I will definitely choose U-Haul (and specifically this Apple Valley facility) for my next move/storage needs. Thank you!
nicholas k | Overall ExperienceYour rates continue to increase, I moved out of my unit early and the rent was NOT prorated back to me. My payment was due in the 2nd of the month and when I went online to pay it on the 2nd you always showed me as past due?? Why are there no partial month refunds. Great for you to get paid double rent when someone moves out early!!
Daniel M | Overall ExperienceThere was none or limited parking for accessing my storage unit.
JOHN W | Overall ExperienceStaff was wonderful, quick, and helpful. Storage unit fit all my needs in the correct timeframe. Access to unit is easy, security is solid. Thank you!
nicholas k | First ImpressionsI like using u Haul storage facility because it all ways clean and safe and staff is friendly.
Sharon F | First ImpressionsEverything was clean, secure & easy to navigate.
Ann A | Overall ExperienceThe storage unit was very well maintained and secure. However, the rental cost was ridiculous. It went up over !00% during the course of my rental. Some of the staff need to work on their social skills. Very rude and unprofessional. I gave the staff my extra key to my lock for safe keeping should I lose my primary key. When i checked out, they had no record of their having the key and could not find it.
SCOTT S | Overall ExperienceStaff weee amazing I would come to them every time to rent
Michael C | Overall ExperienceThe staff here are outstanding!!
James M | Overall ExperienceAlways great service coming & going!!!!
James M | First ImpressionsMore than gracious and accommodating for the several years I used facility. There is no place I can imagine could be superior. (Originally rented for travel nursing position, turned into a much longer stay than I could have anticipated). With Gratitude and Grace, Angelique Sims, RN, BSN
Angelique S | Overall ExperienceThey helped with the car dolly and got my car and things into the storage before frost bite kicked in. They were awesome.
Jayson A | First ImpressionsI was told I reserved one thing on the phone, indoor storage, and the only that was available was outdoor storage. At the same price. I know now what kind of customer service is being put out by u-haul. AV, MN.
Jacoby D | First ImpressionsProfessional, helpful, flexible.
Sue A | Overall ExperienceI keep returning because of the good service
Cynthia F | First ImpressionsThe locker was perfect for my needs. Dustin is a very hard worker and always helpful.
Chad L | Overall ExperienceCant recommend. Way overpriced. Moved to a brand new facility that is basically 1/2 the price
JOSEPH M | Overall ExperienceIt was very easy to make my reservation and to have other access the unit for me due to my disability the process worked very well for me and those that was assisting me.
Armond B | First ImpressionsThis Apple Valley, Mn location continually has the best customer service in the retail industry, they should write a book or teach classes on customer service
John C | Overall ExperienceFriendly employees. Loved being able to drive in right by the unit!
TRUDY M | Overall ExperienceThe place was always well-lit, clean, smelled nice, and the staff is AMAZING! SO nice, helpful, and welcoming! This experience FAR exceeded my expectations for a storage facility and full experience. I actually upgraded (did not leave Uhaul) to a larger 2nd storage unit! Continue keeping it clean smelling nice, and an inviting place to store things, and you'll have one very happy customer!
Sara G | Overall ExperiencePrices to high!
tessie S | Overall Experiencethe staff was friendly and helpful.
Debra G | First ImpressionsU Haul continues to out do their generosity every time I need them. Apple Valley MN has installed a hitch, wired lights for a trailer and now I’m renting space. The entire building is squeaky clean, the floors look like they are freshly swept and mopped. I have needed Uhaul for many services and I am so grateful for such a generous company I can rely on. We NEED more companies like Uhaul. But what is a company without its crew? Thank you so much to Apple Valley people for your kindness and attention.
Stephanie E | First ImpressionsStaff was really helpful and friendly.
KELLY B | First Impressionsthis is not ebonis phone number.
Eboni K | Overall ExperienceI was quoted online a different price for storage and when I went to sign for it the price went up. The very rude male that waited on me said that there was nothing he could do for me. Then when I went to check out of storage and paid the upcharge rent for 3 days, they said they could do nothing for me again. Every time I went to storage the employees were all out smoking. Not helpful.
Lisa s | Overall ExperienceAwesome experience! I arrived a day earlier than planned. Thankfully my reservation was available, so we moved in. This location is top notch!
Rick M | First ImpressionsStaff were always accommodating and courteous. Great experience over the past 5 years❤️
ROGER M | Overall ExperienceI would recommend Apple Valley,MN facility.
Media P | Overall ExperienceI have rented U-Haul for many years and for me that is the only way to move or store.
MARION H | Overall ExperienceVery deceiving signage. We moved from a 10x10 to a 5x10 thinking the price was 89.95. Every sign in the store says 89.95 we sign the contract and found that we are being charged 119.95 it was quite upsetting to say the least. This was deception at its best. Half the size should have been half the price!
STEPHEN O | First ImpressionsGood job checking me in & showing me my locker & set up, thank you.
Becky S | First ImpressionsStaff was very helpful in offering a tour and answering questions. Great customer service experience.
Leland O | Online Move InGood team
Michael H | First ImpressionsAlways pleased with their service!!!
Cynthia F | Overall ExperienceAlways impressed by team in apple valley. Friendly and efficient. Also the facility is very clean!
Iman M | First ImpressionsGood people very helpful. Love u haul.
tasha g | First ImpressionsVery impressed overall with the entire experience. No problems.
Dennis J | First ImpressionsIt was an awesome place to have storage and I would highly recommend Stacey to anyone super friendly professional and awesome
Lawrence G | Overall ExperienceI would give you and your TEN STARS if I could. Thanks for everything and I will be spreading the word
Nathan V | First ImpressionsA bit overpriced when compared with other storage facilities.
bonnie w | Overall Experience1st month free is great!
cheryl c | First ImpressionsI thought I was supposed to get one month free, but my card was charged for rent already
Keley L | Online Move InWonderful facility, friendly helpful staff. Facilities are spotless! We used the unit as a temporary holding area for household goods after the passing of a family member. A difficult time made easier by this UHaul.
Peggy G | Overall ExperienceGreat experience at this Apple Valley location. Rented an outdoor storage spot for a vehicle. Incredibly efficient, I was in and out the door, with the vehicle stored in like 20-25 minutes. Thanks for the assistance.
KRIS K | First ImpressionsGreat place to store my car and I rent car haulers twice a year and always receive excellent service, thank you.
terry h | Overall ExperienceWe have used this Uhaul location for many moves and have always been satisfied. We have also used storage facilities and are also satisfied. Staff is knowledgeable and helpful with vehicles and moving needs such as boxes, tapes and so on.
Sieni l | First ImpressionsWe are so grateful that you kept our items safe and secure! Always great customer service and super helpful staff. Thank you Stephanie and team, we would recommend you in a heartbeat!
Ann M | Overall ExperienceI will be back in the Spring to rent another outside space. It was well secured and I felt my camper was safe. Thanks!
Craig S | Overall ExperienceI was very well treated. Things are clean. The climate control is great to work in.
Don H | First ImpressionsAll but one of the staff were wearing their face masks under their noses. A face mask is virtually ineffective unless worn properly. Failure to wear the face masks properly is a sign of disrespect to the customers. It's also a violation of the law.
diana p | First ImpressionsGreat customer service. I will be back.
Michael K | Overall ExperienceWell-maintained, modern facility with excellent staff.
Jason K | Overall ExperienceSpecial thanks to the staff and management at the Apple Valley store for their assistance in closing out unit 1008, that we (Armed Forces Service Center) ,had rented as a nonprofit organization to store furniture to be donated to the military community. Debra Cain, AFSC Executive Director 612-280-7677
Armed F | Overall ExperienceThanks!
Todd S | Overall ExperienceVery convenient move. Thank you!
Todd S | First ImpressionsStephanie was friendly and helpful. The facility is clean and secure.
David M | First ImpressionsPeople were super friendly during my initial locating my stuff there. Also seemed really nice if I had any questions.
Carrie E | First Impressionsthe first guy who offered to find a unit for me walked with me the two or so blocks to a unit that he and i could not find. This was disappointing service. When I cam back with things to store, another man said I would not want the unit that the ftist guy was trying to provide for me, since it was up some stairs or such. . The second guy selected a unit that was close to the entrance, and though it cost more, it was far more valuable.
wayne l | First ImpressionsThere was so much water condensation in one of my units that it caused damage to many of my items. I was told I need to make claims. I will try to update if that goes well.
eric B | Overall ExperienceThe only complaint I had is that it was difficult to reach people by phone at the facility.
Candace Z | Overall ExperienceI had a storage unit here for over 2 years and the staff were always helpful and friendly. THANK YOU!
Maritza M | Overall ExperienceTo use the Lloyd's Insurance classification categories, everything about the service from the Apple Valley location was 100A1+. Nothing was ever a problem and any little difficulty was corrected with professionalism and wonderful good nature by all members of staff. If our circumstances ever change and we require vehicle storage we will return. AJP
ALAN P | Overall ExperienceEveryone was so nice! 😃
Teresa T | First ImpressionsStephanie, Dustin, and Tony are excellent
Ron F | Overall ExperienceStephanie and her staff were always cheerful and helpful. I downsized three times before finally being able to move everything from storage. The changes were handled quickly and efficiently. Great team to work with!
Patricia C | Overall ExperienceAwesome
kerry i | First ImpressionsStephanie Piette should be recognized for her uncanny ability to service customers and manage her staff simultaneously. She is a great manager
Ron F | First ImpressionsWe stored our vehicle in their secure gated outdoor lot over the winter and needed access to it frequently. The lot was always clear and easy to get the vehicle in an out. The area was well lit . We have used this U-Haul for trailers in the past and have found the staff extremely friendly. We highly recommend this U-Haul.
dennis L | Overall ExperienceThe staff were very friendly and helpful
Pearl H | Overall ExperienceThe staff was always nice and friendly.
Lawrence S | Overall ExperienceAble to improve my storage unit location for me,
eugene p | First ImpressionsGreat costumer service and answer all your quiestions.
Miguel S | Overall ExperienceGrwat experience and fantastic costumer service. Great job
Miguel S | First ImpressionsVery nice experience
Julie K | Overall ExperienceExcellent facility
Sarah D | Overall ExperienceGreat experience, staff and facility were excellent
Clare J | Overall ExperienceI had storage with u-haul for 3 years, very happy. I only visit the storage about 3 times, before moving. it had perfect temperature, my items was in good condition no mold. Very professional crew.
DARLENE N | Overall ExperienceThey were great to work with and all were very helpful.
JAMES H | Overall ExperienceNo comment
Sheryl M | Overall ExperienceCan’t park near the storage locker because what appear to be staff member’s cars are parked in front of them.
Alexander W | Overall ExperienceI’ve been a customer at Apple Valley UHaul for over a decade. I would say my entire experience with Stephanie and the many dedicated staff has been nothing short of exceptional! Kraig Kestner 🌴😎🌴
KRAIG K | Overall ExperienceGood
Dawn C | First ImpressionsThank you!!!
shari l | Overall ExperienceI only had two negative experiences: I changed from a larger unit to a smaller unit two times. Each time the staff failed to note that my account was an automatic payment. Received late pay notice.
jennifer w | Overall ExperienceVery good service!
Vann R | Overall ExperienceI've had a unit at this facility for years. The staff have always been great. They've assisted me several times always enthusiastically. I would use this location again.
KENNETH P | Overall ExperienceAntonio was friendly, kind and extremely helpful. He took the time to get to know us and made a difficult moving situation into a pleasant experience.
Lucy V | Overall ExperienceThe site is very clean and well taken care of. It is a full service facility. The staff is awesome and incredibly helpful.
Timothy C | First ImpressionsDon’t store anywhere else.
Joe R | Overall ExperienceGreat facility and helpful employees
Scott P | Overall ExperienceGreat customer service
Todd C | First ImpressionsI was a wonderful experience! I had a really bad night. The gentleman that helped me was very kind. I believe he could sence it. When I came back with my furniture, that young man was kind also.
tessie S | First ImpressionsNo comments
Dianna S | Overall ExperienceLong time patron. Steph and her entire staff going up and beyond in all aspects. Extremely happy with the service.
JOHN H | Overall Experiencecould not be more satisfied with my experience
Jarvis M | Overall ExperienceVery friendly and helpful staff, good experience, thanks!
Grace p | Overall ExperienceThe customer rep was great, helpful and friendly.
MOHAMED F | First ImpressionsYour the best😁
Dawn D | Overall ExperienceMore than wonderful to accomodate
Deborah A | First ImpressionsGreat service
Chaichad A | Overall ExperienceClean and well maintained, staff are friendly.
Nandi M | Overall ExperienceVery friendly and helpful.
jeannine F | First ImpressionsStephanie the manager was awesome. The storage is very clean and well lit.
Coleen N | First ImpressionsScam and everything I owned was ruined by water
Connor T | Overall ExperienceOur trip got delayed one day. When we called to change our arrival date from Monday to Tuesday the person on the phone said it was confirmed. When we arrived our whole trip had been canceled.
Riley K | First ImpressionsVery good service and fantastic team!
John C | Overall ExperienceThe staff at this location was wonderful to work with. Helpful, friendly, great service, good people skills, worked as a team. If I was staying in the area, I would love to work for that location.
Sandi g | Overall ExperienceEveryone was really nice
kerry i | First ImpressionsVery helpful and efficient .
Jeff R | First ImpressionsThe facility was very clean and secure. The staff was very knowledgeable, professional and friendly to all customer interactions. I highly recommend this business for your moving and storage needs.
Kamden V | Overall ExperienceI need to stop to see about a refund for 26 days remaining on this months payment? Otherwise it was great working with you. Randy
Randy M | Overall ExperienceThey were great!
abbey s | Overall ExperienceI rent from the Apple Valley location a few times a year. I’ve always been treated well; the equipment is clean and the staff are aways super friendly and helpful! I always feel so welcomed!
Stephanie P | Overall ExperienceOutstanding service at every interaction with staff! Our move was made easier thanks to you !!!
Jacqueline C | First ImpressionsVery helpful in seeing locker unit before finalizing the rental agreement. Knowledgeable. Friendly. Very clean facility
Jessica D | First ImpressionsI needed a trailer in a pinch and the staff made this transaction fast and very accommodating.
Girard P | Overall ExperienceSecurity gate was stuck open or broken too often for me to feel like my RV was secure. Had several inoperative remote openers and I need to take time to go to store when open. Expensive rental space.
carla p | Overall ExperienceAll of the employees were knowledgable friendly and helpful.
kirk h | First ImpressionsEmployees we’re very nice and helpful. They went above and beyond to make sure everything was working out. Would definitely come here again if needed and recommend it to friends and family.
lucas d | Overall ExperienceThe person who handled my set up was excellent. Great customer service, explained everything and answered all my questions.
Joe R | First ImpressionsQuick and easy, Demonstration of security and facility very helpful.
Byron S | First Impressionsfast competent service done with smiles very pleasent to deal with
barbara o | First ImpressionsVERY HELPFUL AND FRIENDLY STAFF.
Larry G | First ImpressionsFantastic customer service. Really happy I decided to do business here.
lucas d | First ImpressionsAwesome customer service
Rhonda M | First ImpressionsFriendly and very helpful
Brian L | First ImpressionsGreat staff, great service, great location
DAVID K | ReservationEveryone working at this location is extremely helpful and friendly. I could not recommend this location highly enough.
Shannen E | Overall ExperienceLoved it so easy to get in and out!
Ruth G | Overall ExperienceI am moving my RV from the outdoor storage facility because I was parked in a small triangular space and my rent went up from $49 to ~$65 per month. This has just become too expensive.
GARY E | Overall ExperienceGreat Facility. I've used it three times now and it is clean, well staffed and easy to access. Highly recommended.
daniel b | Overall ExperienceI ended up losing my stuff at this place and I tried calling and talking to the manager and was never given a chance to get my stuff back. The staff were not professional at all and the manager.
Muhammed J | Overall ExperienceVery good company and one of the best I have ever dealt with on both ends of my move. Thank you very much.
David W | Overall ExperienceGreat facility and personnel
Barbara S | Overall ExperienceThe staff there was great on working with me through our specific situation. Stephanie was very easy to work with and pleasant.
Trey C | Overall ExperienceVery helpful. Good service. Well run facility.
Lori F | Overall ExperienceI could tell the staff all hated eachother. The rent was too high also.
Jeffrey K | Overall ExperienceCanceled reservation due to false info from online Customer service.
joe A | ReservationEveryone there has always been very friendly and helpful. Place is clean, secure and well lit.
Fredrick A | Overall ExperienceThey were extremely accommodating. I wasn't able to drop it off on Monday, but I was able to drop it off on Sunday when office hours were closed. A U-haul employee happened to be there and they helped
Gregory A | ReservationVer good, thank you!
Wanda A | Overall ExperienceThey were very helpful and things went better than i expected.
Charles C | Reservationonly sometimes the parking area where we were unloading or loading was crowded or it was confusing where we could even park - but overall the experience was great - clean, nice, and convenient
Joy R | Overall ExperienceStaff looked overwork and had no time to help me at the front desk. I also received a $15 late fee even though I set up a direct deposit because the rate went up $5 after 2 month moving in.
Matthew F | Overall ExperienceGreat staff and great experience. Keep it up everyone!
Colin D | Overall ExperienceThey were all great and very patient seeing I had alot to unload the facility was clean and easy to get around
mike j | ReservationThank you for your excellent service I look forward in doing business with you again.
JOAN R | ReservationYou have a friendly and helpful staff.
Ira E | ReservationThis is a top notch facility. The building and the staff are great!
JULIE A | Overall ExperienceNo problems
John K | Overall ExperienceSuper nice facility.
STACY M | Overall ExperienceStaff was very unfriendly when I closed out my unit.
BRITTANY C | Overall ExperienceGreat experience, very friendly staff, always helpful if I needed anything. It was very convenient and close to where I was temporarily staying.
Christy M | Overall ExperienceStephanie and her team are the best in the business. Thanks for all your help
nathan v | Overall ExperienceOne of your employees was rude about where I parked to get things from storage. He had very short hair and glasses and was probably in his 40's and was white. I didn't you came out that door.
deb g | Overall ExperienceGreat friendly employees, awesome facility!!
Sean P | Overall ExperienceNice facility. Helpful friendly staff.
Fredrick M | Overall ExperienceWe had the unit for 2 years and never had a problem with access or billing.
PAUL R | Overall ExperienceFriendliest staff I have ever dealt with even in difficult times. Fair and accomadating in every way thumbs up and keep up the great work.
Robert K | Overall ExperienceStephanie and her team are great!
JEFFREY C | Overall Experience