Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be at work 10 minutes before open store hours, so you can be clocked in and open on time for customers waiting outside the door.
Angelina C
Rating:
5.0
Customer did not leave a comment.
TODD M
Rating:
5.0
Person helping was fantastic
Steven P
Rating:
5.0
Thank you! Quick and easy:)
CRAIG S
Rating:
5.0
Customer did not leave a comment.
Emily D
Rating:
5.0
Easy pickup and drop off with mobile registration. Christopher was professional and honest
PATRICK B
Rating:
5.0
Customer did not leave a comment.
JOYCE R
Rating:
4.0
Customer did not leave a comment.
TIMOTHY H
Rating:
5.0
Customer did not leave a comment.
ROBERT W
Rating:
5.0
Customer did not leave a comment.
Wananke S
|
Overall Experience
Rating:
5.0
Exelente no hsy ningun inconvenience cuendo los nesecite buelbo sin pensarlo
EMILIO G
|
Overall Experience
Rating:
5.0
Quick and professional service
NATHAN P
Rating:
5.0
Customer did not leave a comment.
Paul H
Rating:
1.0
I rented a moving truck and car dolly to drive from Apple Valley MN to Scottsdale AZ. I paid extra to have U-Haul staff properly secure the car to the dolly to ensure it was done correctly and safe. My drive took several additional hours as we had to stop multiple times in the last 7 hours due to the tire straps constantly falling off the tires. I called the Apple Valley MN location who told me to call roadside assistance. I contacted roadside assistance and they sent me a YouTube video on how to put the straps back on. The tire straps were never properly secured. When I arrived at the drop off location in Scottsdale, the U-Haul person indicated U-Haul in Apple Valley MN had not secured the car properly and the car could have damage due to how they did it. It was a very frustrating and extremely unsafe situation due to U-Haul not properly securing the car to the tow dolly. We paid a lot of money for the equipment and extra to make sure it was safe. We did not get what we paid for and in addition may have a damaged vehicle and had an extremely unsafe and frightening drive due to U-Haul staffs actions. I hope U-Haul attempts to do something to make the situation as right as they can. I am deciding my next steps as this was completely unacceptable and could have resulted in severe injury of us as well as others in the road not to mention the potential damage to the car we were towing.
SHERRY V
Rating:
5.0
Customer did not leave a comment.
Lucila N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOHNNY B
Rating:
1.0
The initial reservation was for Inver Grove Heights. I arrived at my designated reservation time, but I was told to use a truck that wasn't there, and given a code to a lock box that didn't work on any of the keypads. After talking with customer service for 30-40 minutes, the whole reservation was cancelled and I was routed to another Uhaul location 30 minutes further away. All of this caused me to be more than an hour late to when I had movers scheduled to arrive at my house to start packing, wasting not just my time, but theirs and my wallet.
Theodore S
Rating:
5.0
Customer did not leave a comment.
GREGORY S
Rating:
5.0
Customer did not leave a comment.
HAROLD M
Rating:
5.0
Customer did not leave a comment.
PIERRE M
Rating:
5.0
Customer did not leave a comment.
LOWELL R
Rating:
5.0
Customer did not leave a comment.
JOEL R
Rating:
4.0
The service was excellent from everyone I dealt with BUT the trailer tire loss the tread on the passenger side wheel. I called the roadside assistance service and they were again great to deal with and had me back on the road in 30 minutes. Would have been a perfect experience except the tires were old and dry rotted….
Cliffton H
Rating:
5.0
Customer did not leave a comment.
PETER K
Rating:
5.0
Customer did not leave a comment.
OLANDO S
Rating:
5.0
Customer did not leave a comment.
cheryl c
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARK M
Rating:
5.0
Customer did not leave a comment.
GERALD K
Rating:
5.0
Fantastic!
joshua n
Rating:
4.0
Customer did not leave a comment.
CHRISTINA P
Rating:
5.0
Good experience!
DELMA C
Rating:
3.0
A quality hitch install at a great price. But NO COMMUNICATION. Installer did not believe they had the correct hitch for my Santa Fe when I dropped it off at 9 AM. Said he would verify when he started in about an hour and let me know. No call. I called back about 11:30, could not reach store and U-Haul central said they would leave a message and I would be contacted by the store. No call.
I called again 3:30 PM, store rep answered and said Yep you’re ready to go!
Don’t you call customers right away when their work is done and ready for pickup? I got stuck in rush hour traffic in a rainstorm, when I suspect my truck was done and could have been picked up much earlier.
One phone call would have made the difference between a happy customer and a very frustrated customer.
Bruce F
Rating:
5.0
The odometer changed as soon as I drove out of parking lot, reserved for 20 miles, put on 21 according to odometer
DAVID P
Rating:
5.0
Very helpful to have storage units available the same place where I returned the truck.
NATHAN B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARK T
Rating:
5.0
Customer did not leave a comment.
CORY C
Rating:
5.0
Customer did not leave a comment.
RICARDO M
Rating:
5.0
Great service!
ORLANDO H
Rating:
3.0
The ac didn't work
Calvin k
Rating:
5.0
Great customer service!
BRIAN W
Rating:
2.0
My pickup for the trailer was 9AM. We got to the store right when they opened. But I didn’t leave the site until 9:45. The guy who checked me out was rude and not kind at all.
Amelia Z
Rating:
5.0
The trailer I rented was well maintained, but whomever rented this 6 x 12 foot enclosed trailer hauled dirt or something in it. The trailer was swept out but there was a lot of residue and dust from that load.
RICHARD V
Rating:
1.0
When I got there at 6 am for mobile pick up, the truck was buried behind a bunch of other trucks.I was on a timeline and wasn’t able to check in at 6 AM. I expressed my concerns to an employee and they said it’s not my problem. To which I replied it absolutely is. The truck should’ve been out front. It put me behind as one of my helpers had to leave. I paid a lot of money for really poor service probably won’t use U-Haul again.
Jeff J
Rating:
2.0
My original reservation was canceled by U-Haul. I was offered but did not receive a $50 voucher.
When I went to pick up my trailer that was substituted, no one was available to answer questions.
I did not give a lower rating because the actual trailer worked well.
DAVID S
Rating:
1.0
Installer was very rude, and have heard the same from another customer who had similar rude treatment who was able to get into shop as door was open a few minutes before 7. He said the installer snapped at him and asked how he got in even though the door was open. He chewed him out for being in a few minutes before 7.
Installer called a day or 2 before install. Initially said he may get to it by 10am and I said no problem, but if so no need to drop it off at 7:00 and I would arrange for a ride. He then said he would work on mine first and I could wait for it, and could go get a cup of coffee while he worked on it. I dropped vehicle off at 7 and mentioned that to person at checkin, and said he can't speak for installer. I mentioned that he told me he said I could wait for vehicle. When installer showed up he told me he said no such thing, and was very rude when I told him what he told me. He completely denied it, and made rude comments and slammed door as he walked into bay. I mentioned I would speak to managment about the attitude, and he said go ahead. The installer should not be setting schedules if he can't remember what he said or who he talked to. Just tell people to drop off at 7 and they will get to it when they do, so at least you have a ride lined up. But the rude treatment was very unprofressional and the person doing the checkin was complicit as well and was not interested in what I was told. Hopefully management can talk with this individual about his rude treatment of customers.
Dave M
Rating:
5.0
Customer did not leave a comment.
BRADLEY E
Rating:
5.0
Customer did not leave a comment.
JAMES R
Rating:
5.0
This shop/office was very busy, but well-run, organized and clean. The total process went about as smooth as it can get.
FRANK P
Rating:
5.0
Easy efficient pickup and drop off!
ROBERT N
Rating:
4.0
Customer did not leave a comment.
RICHARD E
Rating:
1.0
The person who check me in was rude, I ask for a print out so I can check out what what I was paying for. I will really think about your business next time, doesn't look good!
FELIX Z
Rating:
4.0
The lot was very crowded. Difficult to get out of the parking lot.
JAMES E
Rating:
5.0
Easy to work with, was a great experience
CARRIE K
Rating:
2.0
The mirror was broken and tapped on. Every time I hit a bump It flipped the mirror all the way out. This made driving on the highway extremely difficult. I had no way of knowing if someone was in my blind spot.
Andrew S
Rating:
4.0
Everyone that helped us were extremely nice, willing to hear our questions without judgement, and very respectful. I appreciate everything that they helped us with!
DANIEL G
Rating:
5.0
Very good customer service from everyone, including the person who helped me hook the trailer to my truck. He was a very nice and kind person. Thank you all very much.
AGUSTIN S
Rating:
4.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
DAVID L
Rating:
5.0
Helpful & friendly staff. Good equipment
PAUL K
Rating:
5.0
Thank you!
DANIEL G
|
First Impressions
Rating:
5.0
Apple Valley U-Haul staff was friendly and helpful. Thanks Caleb!
Beverly S
Rating:
5.0
The guy that checked us out was awesome. Very helpful and super nice.
CAROLYN L
Rating:
5.0
Very friendly, and helpful !
AARON B
Rating:
5.0
Both young men were great to work with they were friendly and helpful. Highly reccomend.
Keith W
Rating:
5.0
Easy online move in.
Colby A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Amy M
Rating:
5.0
Nothing from what I saw.
GEORGE J
Rating:
5.0
Customer did not leave a comment.
ANNE N
Rating:
5.0
Customer did not leave a comment.
STEVEN R
Rating:
2.0
Rented a car hauling trailer.
The tongue slides for braking, felt like it was sticking so no brake assist on slower braking. You had to brake kind of hard and abruptly the at first to get the slide to move for trailer braking. Also the tire psi clearly marked as 65 psi max cold.
After letting it sit all night and checking pressure before loading the car found all tires were over inflated. One to 78 psi.
Clearly was never checked before I picked it up. I expected tires and light would have bèn checked BEFORE pick up. FAIL.
CHAD O
Rating:
5.0
Very convenient and easy!
KEITH W
Rating:
5.0
Customer did not leave a comment.
RESHARD S
Rating:
5.0
System was down so they were unable to check in the unit that day
TODD W
Rating:
4.0
Customer did not leave a comment.
BYRON G
Rating:
5.0
Customer did not leave a comment.
JEFFREY J
Rating:
5.0
I CAN'T THINK OF ANYTHING AT THIS TIME
KENNETH B
Rating:
5.0
Just keep doing what you are doing. Clean, easy access and we'll maintained equipment.
TERRESA B
Rating:
5.0
Trailer floor was not clean. A good sweeping between rentals was needed. Trailer itself was in good condition. Graphiti on rear door wasn't very attractive though.
DAVID K
Rating:
5.0
Staff is wonderful,timely,efficient,and pleasant!
WILLIAM M
Rating:
5.0
Customer did not leave a comment.
TONYA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel S
Rating:
5.0
Customer did not leave a comment.
kevin v
|
Overall Experience
Rating:
5.0
Great friendly service. Extremely clean unit and facility.
PHILLIP T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSE O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRADFORD A
Rating:
5.0
We dropped it off at night, so no one was there.
SANDRA B
Rating:
5.0
Mark, was very polite and helpful. Very nice attitude and made sure we had everything we needed.
lawanda w
|
First Impressions
Rating:
5.0
Mark M. was a skilled, excellent communicator, who remained very cheerful and friendly, even though he was there all alone and still got our hitch receiver put on by the promised time, even though they were short staffed there. The recommendation is for the company to get more help in there, since it was very busy and his other coworkers had not shown up on time. Mark M. has been there a long time, and deserves a raise. We were going to leave and reschedule since we had to be to work by noon and it was so busy when we arrived at 7 a.m., but he promised he would get it done by 11. He got it done by 10:30. Thank you Mark. You are a Uhaul angel.
DIANE C
Rating:
5.0
employees at this location are always professional and courteous - I met a new employee (been there about three weeks) who very friendly and helpful!
THOMAS V
Rating:
5.0
Customer did not leave a comment.
MICHAEL H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MATTHEW B
Rating:
4.0
This facility has great staff but it was extremely crowded with equipment so it was hard to get around with and without the trailer.
JEFFREY F
Rating:
5.0
Customer did not leave a comment.
NICKOLAUS W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynne M
Rating:
5.0
More maintenance on the strap tie down strips along the trailer walls. They are weak and unusable.
DAVID D
Rating:
5.0
Snarly and abrupt customer service. More like Service with a snear.
ERIC I
Rating:
5.0
Customer did not leave a comment.
BRYAN H
Rating:
5.0
Nothing, I picked up my truck at 730 am. It was ready and I picked up a utility dolly as well. I estimated my mileage and the worked with that. I rented fir 2 days and had it back by 5pm the next day. It took 5 minutes to verify and check out. Thank you Uhaul!
JAMES K
Rating:
3.0
Showed up at 8am planning to use app to check in. Staff had not assigned a unit so I couldn't get the truck. Had to return an hour later when the store opened up.
TEDD H
Rating:
5.0
Customer did not leave a comment.
MARK M
Rating:
5.0
Make it easier for the rider to climb into the truck
JOHN S
Rating:
4.0
Customer did not leave a comment.
KENNETH B
Rating:
5.0
The process was so easy and the customer service was fantastic! They had everything I needed and I would definitely recommend. The app was also very easy to extend my truck. I needed it for three more days and there was no problem! Thanks!
Timothy S
Rating:
5.0
Great first time experience renting a truck.
BRANDYN N
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Everything work out well. Smooth as silk!
THOMAS W
Rating:
5.0
Nothing more at this time
AARON H
Rating:
5.0
Austin was honest, kind and helpful. I’m in a bind and he still didn’t make me feel less than! Thanks for him and all who he handles ☀️
Mimi J
|
First Impressions
Rating:
1.0
Poor customer service and had to wait to get keys even when I did the check in online. Said online I could skip the line. Had to wait in line for over a half hour. Had a broken uhaul truck door that wouldn't fully shut. Had to keep it locked, was very unsafe.
JoAnna P
Rating:
5.0
Customer did not leave a comment.
JERRY D
Rating:
5.0
Staff friendly and helpful!
GREGG M
Rating:
5.0
Excellent Customer Service
DAVID B
Rating:
5.0
Customer did not leave a comment.
John S
Rating:
5.0
Customer did not leave a comment.
SAMUEL V
Rating:
5.0
Customer did not leave a comment.
BRADLEY B
Rating:
5.0
The people that helped me at U-Haul were helpful. Very understanding I would recommend this to anyone. It’s very good company.
RAMON N
|
First Impressions
Rating:
5.0
Todo el personal es mui amable y dedicated asu trabajo
EMILIO G
|
First Impressions
Rating:
5.0
I needed to change my storage reservation on the day of my move, and the customer service agent and the counter agent were very helpful and accommodating of the last minute change.
KRISTIN S
|
First Impressions
Rating:
5.0
So willing to help and made this experience something to positively remember!
RONALD H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lucas W
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
Arlene W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KELLY C
|
Overall Experience
Rating:
5.0
Great!
Harold A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Adam P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dave W
|
Overall Experience
Rating:
5.0
Thank you so much to Cindy, Amanda, Chris,
ALL the staff working day of pick up. I really appreciate your kindness, patience and support.
Sharene G
|
First Impressions
Rating:
5.0
Great Customer Service
ALLISON L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kaya W
|
Overall Experience
Rating:
5.0
Staff were very pleasant, friendly and helpful. One of the best that I have used.
Marcel F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONYA H
|
First Impressions
Rating:
5.0
great customer service, helpful staff, it was excellent!
Theresa G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TAYLOR P
|
Overall Experience
Rating:
5.0
As indicated above…. The staff was wonderful and the facility was well maintained.!!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
JOHN D
|
Overall Experience
Rating:
5.0
Staff was always friendly and accommodating.
JEFF E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rachel J
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
ANGELA W
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
blake o
|
Overall Experience
Rating:
5.0
Excellent
Sophan C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
COQUESA L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Timothy K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catherine O
|
Overall Experience
Rating:
4.0
I wish I had known that the bathroom closes early
Abby W
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Jeff B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFFREY B
|
First Impressions
Rating:
3.0
One comment every time I had to call so hard to get a live representative on the phone. And try to follow up call back never get the person who leaves me a voicemail.
Chaichad A
|
Overall Experience
Rating:
5.0
Thank you to the excellent staff at U-Haul Moving & Storage Of Apple Valley!
kenneth w
|
Overall Experience
Rating:
5.0
No comment at this time.
Sharon F
|
First Impressions
Rating:
4.0
Helpful thank you.
Harvey S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Deshawn T
|
First Impressions
Rating:
5.0
I was very satisfied with your facility. The staff was always helpful and friendly. Thank you for a good experience.
REBECCA A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacqueline G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luna E
|
Overall Experience
Rating:
5.0
everything was great...staff did an excellant job!!
Theresa G
|
First Impressions
Rating:
5.0
The staff was amazing. Albeit the space didn’t work out for us, the staff went above and beyond to help us.
Peter F
|
Overall Experience
Rating:
5.0
The staff was caring and concerned about everything with my unit I greatly appreciate them and definitely would use them again and tell other family members how well of excellence this these people are at U-Haul storage of Apple valley thank you Angela Sims
angela s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laquisha E
|
Online Move In
Rating:
5.0
Worked out well. I would recommend this facility to anyone looking for a storage facility.
Robert T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle N
|
Overall Experience
Rating:
5.0
Online rental and checkout went really well!
Kelley G
|
Overall Experience
Rating:
5.0
So far, I’m glad I came to UHaul vs another storage facility. It was easy and convenient to where I was moving from. The staff is wonderful and the facility is clean and quiet.
Lindsey S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jacqueline G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelley G
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Codie S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Bob D
|
Overall Experience
Rating:
5.0
No qualms with my Uhaul experience.
JEFFREY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan k
|
First Impressions
Rating:
1.0
I rented a U-Haul big truck that matched the size of the storage u it ,one way rental , and was told I would get a FREE month of storage but when I went to claim my free month they told me that it needs to be “forward credit” and they can’t give me a “back credit”. I had the storage unit for 4 months , why can’t I get a credit for a month????? Total scam, false advertising, bait and switch. Just want my free month as I was promised.
Josh P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GEORGE B
|
Overall Experience
Rating:
5.0
Great job!
Regina S
|
Overall Experience
Rating:
5.0
The shift manager was excellent. We had a full truck load to store our home belongings. At first we had an inside room that said street level. When we realized it was not steer level he changed us to outside. He went above and beyond to help us. Wonderful service. I would highly recommend his customer care.
john a
|
First Impressions
Rating:
5.0
I've never had such a great experience with a storage facility. Each of the staff members was helpful, knowledgeable, and I always felt like my move was the most important to them when I needed help. This place saved me from hundreds at other places. I will definitely choose U-Haul (and specifically this Apple Valley facility) for my next move/storage needs. Thank you!
nicholas k
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
THOMAS W
|
First Impressions
Rating:
3.0
Your rates continue to increase, I moved out of my unit early and the rent was NOT prorated back to me. My payment was due in the 2nd of the month and when I went online to pay it on the 2nd you always showed me as past due?? Why are there no partial month refunds. Great for you to get paid double rent when someone moves out early!!
Daniel M
|
Overall Experience
Rating:
4.0
There was none or limited parking for accessing my storage unit.
JOHN W
|
Overall Experience
Rating:
5.0
Staff was wonderful, quick, and helpful. Storage unit fit all my needs in the correct timeframe. Access to unit is easy, security is solid. Thank you!
nicholas k
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gail P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ellen j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shannon S
|
Overall Experience
Rating:
4.0
I like using u Haul storage facility because it all ways clean and safe and staff is friendly.
Sharon F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert M
|
Overall Experience
Rating:
5.0
Everything was clean, secure & easy to navigate.
Ann A
|
Overall Experience
Rating:
2.0
The storage unit was very well maintained and secure. However, the rental cost was ridiculous. It went up over !00% during the course of my rental. Some of the staff need to work on their social skills. Very rude and unprofessional. I gave the staff my extra key to my lock for safe keeping should I lose my primary key. When i checked out, they had no record of their having the key and could not find it.
SCOTT S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly S
|
Overall Experience
Rating:
5.0
Staff weee amazing I would come to them every time to rent
Michael C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
clair V
|
First Impressions
Rating:
5.0
The staff here are outstanding!!
James M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda S
|
Overall Experience
Rating:
5.0
Always great service coming & going!!!!
James M
|
First Impressions
Rating:
5.0
More than gracious and accommodating for the several years I used facility. There is no place I can imagine could be superior. (Originally rented for travel nursing position, turned into a much longer stay than I could have anticipated).
With Gratitude and Grace,
Angelique Sims, RN, BSN
Angelique S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katrina H
|
Overall Experience
Rating:
5.0
They helped with the car dolly and got my car and things into the storage before frost bite kicked in. They were awesome.
Jayson A
|
First Impressions
Rating:
2.0
I was told I reserved one thing on the phone, indoor storage, and the only that was available was outdoor storage. At the same price. I know now what kind of customer service is being put out by u-haul.
AV, MN.
Jacoby D
|
First Impressions
Rating:
5.0
Professional, helpful, flexible.
Sue A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Armond B
|
Overall Experience
Rating:
5.0
I keep returning because of the good service
Cynthia F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GABRIEL T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dellona S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KELLY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marilyn R
|
Overall Experience
Rating:
5.0
The locker was perfect for my needs. Dustin is a very hard worker and always helpful.
Chad L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim H
|
Overall Experience
Rating:
3.0
Cant recommend. Way overpriced. Moved to a brand new facility that is basically 1/2 the price
JOSEPH M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marilyn R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFFREY M
|
Overall Experience
Rating:
5.0
It was very easy to make my reservation and to have other access the unit for me due to my disability the process worked very well for me and those that was assisting me.
Armond B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David S
|
Overall Experience
Rating:
5.0
This Apple Valley, Mn location continually has the best customer service in the retail industry, they should write a book or teach classes on customer service
John C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
david w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VELMA W
|
Overall Experience
Rating:
5.0
Friendly employees. Loved being able to drive in right by the unit!
TRUDY M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Amrot B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
julie w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Claude K
|
Overall Experience
Rating:
5.0
The place was always well-lit, clean, smelled nice, and the staff is AMAZING! SO nice, helpful, and welcoming! This experience FAR exceeded my expectations for a storage facility and full experience.
I actually upgraded (did not leave Uhaul) to a larger 2nd storage unit!
Continue keeping it clean smelling nice, and an inviting place to store things, and you'll have one very happy customer!
Sara G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacqueline G
|
Overall Experience
Rating:
5.0
Prices to high!
tessie S
|
Overall Experience
Rating:
4.0
the staff was friendly and helpful.
Debra G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerry M
|
Overall Experience
Rating:
5.0
U Haul continues to out do their generosity every time I need them. Apple Valley MN has installed a hitch, wired lights for a trailer and now I’m renting space. The entire building is squeaky clean, the floors look like they are freshly swept and mopped. I have needed Uhaul for many services and I am so grateful for such a generous company I can rely on. We NEED more companies like Uhaul. But what is a company without its crew? Thank you so much to Apple Valley people for your kindness and attention.
Stephanie E
|
First Impressions
Rating:
5.0
Staff was really helpful and friendly.
KELLY B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Donald H
|
Overall Experience
Rating:
5.0
this is not ebonis phone number.
Eboni K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jason B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sharae P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zakir A
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
robert h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANICE M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robert h
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Erin Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Courtland G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mike N
|
First Impressions
Rating:
3.0
I was quoted online a different price for storage and when I went to sign for it the price went up. The very rude male that waited on me said that there was nothing he could do for me. Then when I went to check out of storage and paid the upcharge rent for 3 days, they said they could do nothing for me again. Every time I went to storage the employees were all out smoking. Not helpful.
Lisa s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAUL P
|
Overall Experience
Rating:
5.0
Awesome experience! I arrived a day earlier than planned. Thankfully my reservation was available, so we moved in. This location is top notch!
Rick M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
beverly t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan J
|
Online Move In
Rating:
5.0
Staff were always accommodating and courteous. Great experience over the past 5 years❤️
ROGER M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marilyn R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vicky S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Becky S
|
Overall Experience
Rating:
4.0
I would recommend Apple Valley,MN facility.
Media P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUDITH S
|
First Impressions
Rating:
5.0
I have rented U-Haul for many years and for me that is the only way to move or store.
MARION H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kathy s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael M
|
Overall Experience
Rating:
4.0
Very deceiving signage. We moved from a 10x10 to a 5x10 thinking the price was 89.95. Every sign in the store says 89.95 we sign the contract and found that we are being charged 119.95 it was quite upsetting to say the least. This was deception at its best. Half the size should have been half the price!
STEPHEN O
|
First Impressions
Rating:
5.0
Good job checking me in & showing me my locker & set up, thank you.
Becky S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kristopher T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ARKAT T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Savannah S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael M
|
First Impressions
Rating:
5.0
Staff was very helpful in offering a tour and answering questions. Great customer service experience.
Leland O
|
Online Move In
Rating:
5.0
Good team
Michael H
|
First Impressions
Rating:
5.0
Always pleased with their service!!!
Cynthia F
|
Overall Experience
Rating:
5.0
Always impressed by team in apple valley. Friendly and efficient. Also the facility is very clean!
Iman M
|
First Impressions
Rating:
4.0
Good people very helpful. Love u haul.
tasha g
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Lynn S
|
First Impressions
Rating:
5.0
Very impressed overall with the entire experience. No problems.
Dennis J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
patrick b
|
First Impressions
Rating:
5.0
It was an awesome place to have storage and I would highly recommend Stacey to anyone super friendly professional and awesome
Lawrence G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEE C
|
Overall Experience
Rating:
5.0
I would give you and your TEN STARS if I could. Thanks for everything and I will be spreading the word
Nathan V
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lee S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ADAM D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANNE N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kamden V
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kamden V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kristopher T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Linda H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vicky S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teresa W
|
First Impressions
Rating:
4.0
A bit overpriced when compared with other storage facilities.
bonnie w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sophia B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ed B
|
Overall Experience
Rating:
5.0
1st month free is great!
cheryl c
|
First Impressions
Rating:
3.0
I thought I was supposed to get one month free, but my card was charged for rent already
Keley L
|
Online Move In
Rating:
5.0
Wonderful facility, friendly helpful staff. Facilities are spotless! We used the unit as a temporary holding area for household goods after the passing of a family member. A difficult time made easier by this UHaul.
Peggy G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ed B
|
First Impressions
Rating:
5.0
Great experience at this Apple Valley location. Rented an outdoor storage spot for a vehicle. Incredibly efficient, I was in and out the door, with the vehicle stored in like 20-25 minutes. Thanks for the assistance.
KRIS K
|
First Impressions
Rating:
5.0
Great place to store my car and I rent car haulers twice a year and always receive excellent service, thank you.
terry h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JODY D
|
Overall Experience
Rating:
5.0
We have used this Uhaul location for many moves and have always been satisfied. We have also used storage facilities and are also satisfied. Staff is knowledgeable and helpful with vehicles and moving needs such as boxes, tapes and so on.
Sieni l
|
First Impressions
Rating:
5.0
We are so grateful that you kept our items safe and secure! Always great customer service and super helpful staff. Thank you Stephanie and team, we would recommend you in a heartbeat!
Ann M
|
Overall Experience
Rating:
5.0
I will be back in the Spring to rent another outside space. It was well secured and I felt my camper was safe.
Thanks!
Craig S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sandra g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gwen C
|
Overall Experience
Rating:
5.0
I was very well treated. Things are clean. The climate control is great to work in.
Don H
|
First Impressions
Rating:
4.0
All but one of the staff were wearing their face masks under their noses. A face mask is virtually ineffective unless worn properly. Failure to wear the face masks properly is a sign of disrespect to the customers. It's also a violation of the law.
diana p
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Richard B
|
First Impressions
Rating:
5.0
Great customer service. I will be back.
Michael K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela B
|
Overall Experience
Rating:
5.0
Well-maintained, modern facility with excellent staff.
Jason K
|
Overall Experience
Rating:
5.0
Special thanks to the staff and management at the Apple Valley store for their assistance in closing out unit 1008, that we (Armed Forces Service Center) ,had rented as a nonprofit organization to store furniture to be donated to the military community.
Debra Cain, AFSC
Executive Director
612-280-7677
Armed F
|
Overall Experience
Rating:
5.0
Thanks!
Todd S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jennifer M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sandra g
|
First Impressions
Rating:
5.0
Very convenient move. Thank you!
Todd S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barbara H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph M
|
Overall Experience
Rating:
5.0
Stephanie was friendly and helpful. The facility is clean and secure.
David M
|
First Impressions
Rating:
5.0
People were super friendly during my initial locating my stuff there. Also seemed really nice if I had any questions.
Carrie E
|
First Impressions
Rating:
4.0
the first guy who offered to find a unit for me walked with me the two or so blocks to a unit that he and i could not find. This was disappointing service. When I cam back with things to store, another man said I would not want the unit that the ftist guy was trying to provide for me, since it was up some stairs or such. . The second guy selected a unit that was close to the entrance, and though it cost more, it was far more valuable.
wayne l
|
First Impressions
Rating:
2.0
There was so much water condensation in one of my units that it caused damage to many of my items. I was told I need to make claims. I will try to update if that goes well.
eric B
|
Overall Experience
Rating:
5.0
The only complaint I had is that it was difficult to reach people by phone at the facility.
Candace Z
|
Overall Experience
Rating:
5.0
I had a storage unit here for over 2 years and the staff were always helpful and friendly. THANK YOU!
Maritza M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douangmaly S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dan S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacqueline G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth O
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Marie K
|
First Impressions
Rating:
5.0
To use the Lloyd's Insurance classification categories, everything about the service from the Apple Valley location was 100A1+. Nothing was ever a problem and any little difficulty was corrected with professionalism and wonderful good nature by all members of staff. If our circumstances ever change and we require vehicle storage we will return. AJP
ALAN P
|
Overall Experience
Rating:
5.0
Everyone was so nice! 😃
Teresa T
|
First Impressions
Rating:
5.0
Stephanie, Dustin, and Tony are excellent
Ron F
|
Overall Experience
Rating:
5.0
Stephanie and her staff were always cheerful and helpful. I downsized three times before finally being able to move everything from storage. The changes were handled quickly and efficiently. Great team to work with!
Patricia C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adekunle A
|
First Impressions
Rating:
5.0
Awesome
kerry i
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSEPH M
|
Overall Experience
Rating:
5.0
Stephanie Piette should be recognized for her uncanny ability to service customers and manage her staff simultaneously. She is a great manager
Ron F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Diana M
|
First Impressions
Rating:
5.0
We stored our vehicle in their secure gated outdoor lot over the winter and needed access to it frequently. The lot was always clear and easy to get the vehicle in an out. The area was well lit . We have used this U-Haul for trailers in the past and have found the staff extremely friendly. We highly recommend this U-Haul.
dennis L
|
Overall Experience
Rating:
5.0
The staff were very friendly and helpful
Pearl H
|
Overall Experience
Rating:
5.0
The staff was always nice and friendly.
Lawrence S
|
Overall Experience
Rating:
5.0
Able to improve my storage unit location for me,
eugene p
|
First Impressions
Rating:
5.0
Great costumer service and answer all your quiestions.
Miguel S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Pearl H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dana c
|
Overall Experience
Rating:
5.0
Grwat experience and fantastic costumer service. Great job
Miguel S
|
First Impressions
Rating:
5.0
Very nice experience
Julie K
|
Overall Experience
Rating:
5.0
Excellent facility
Sarah D
|
Overall Experience
Rating:
5.0
Great experience, staff and facility were excellent
Clare J
|
Overall Experience
Rating:
5.0
I had storage with u-haul for 3 years, very happy. I only visit the storage about 3 times, before moving. it had perfect temperature, my items was in good condition no mold. Very professional crew.
DARLENE N
|
Overall Experience
Rating:
5.0
They were great to work with and all were very helpful.
JAMES H
|
Overall Experience
Rating:
5.0
No comment
Sheryl M
|
Overall Experience
Rating:
1.0
Can’t park near the storage locker because what appear to be staff member’s cars are parked in front of them.
Alexander W
|
Overall Experience
Rating:
5.0
I’ve been a customer at Apple Valley UHaul for over a decade. I would say my entire experience with Stephanie and the many dedicated staff has been nothing short of exceptional!
Kraig Kestner 🌴😎🌴
KRAIG K
|
Overall Experience
Rating:
5.0
Good
Dawn C
|
First Impressions
Rating:
5.0
Thank you!!!
shari l
|
Overall Experience
Rating:
4.0
I only had two negative experiences: I changed from a larger unit to a smaller unit two times. Each time the staff failed to note that my account was an automatic payment. Received late pay notice.
jennifer w
|
Overall Experience
Rating:
5.0
Very good service!
Vann R
|
Overall Experience
Rating:
5.0
I've had a unit at this facility for years. The staff have always been great. They've assisted me several times always enthusiastically. I would use this location again.
KENNETH P
|
Overall Experience
Rating:
5.0
Antonio was friendly, kind and extremely helpful. He took the time to get to know us and made a difficult moving situation into a pleasant experience.
Lucy V
|
Overall Experience
Rating:
5.0
The site is very clean and well taken care of. It is a full service facility. The staff is awesome and incredibly helpful.
Timothy C
|
First Impressions
Rating:
5.0
Don’t store anywhere else.
Joe R
|
Overall Experience
Rating:
5.0
Great facility and helpful employees
Scott P
|
Overall Experience
Rating:
5.0
Great customer service
Todd C
|
First Impressions
Rating:
5.0
I was a wonderful experience! I had a really bad night. The gentleman that helped me was very kind. I believe he could sence it. When I came back with my furniture, that young man was kind also.
tessie S
|
First Impressions
Rating:
4.0
No comments
Dianna S
|
Overall Experience
Rating:
5.0
Long time patron. Steph and her entire staff going up and beyond in all aspects. Extremely happy with the service.
JOHN H
|
Overall Experience
Rating:
5.0
could not be more satisfied with my experience
Jarvis M
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff, good experience, thanks!
Grace p
|
Overall Experience
Rating:
5.0
The customer rep was great, helpful and friendly.
MOHAMED F
|
First Impressions
Rating:
5.0
Your the best😁
Dawn D
|
Overall Experience
Rating:
5.0
More than wonderful to accomodate
Deborah A
|
First Impressions
Rating:
5.0
Great service
Chaichad A
|
Overall Experience
Rating:
4.0
Clean and well maintained, staff are friendly.
Nandi M
|
Overall Experience
Rating:
5.0
Very friendly and helpful.
jeannine F
|
First Impressions
Rating:
5.0
Stephanie the manager was awesome. The storage is very clean and well lit.
Coleen N
|
First Impressions
Rating:
1.0
Scam and everything I owned was ruined by water
Connor T
|
Overall Experience
Rating:
2.0
Our trip got delayed one day. When we called to change our arrival date from Monday to Tuesday the person on the phone said it was confirmed. When we arrived our whole trip had been canceled.
Riley K
|
First Impressions
Rating:
5.0
Very good service and fantastic team!
John C
|
Overall Experience
Rating:
5.0
The staff at this location was wonderful to work with. Helpful, friendly, great service, good people skills, worked as a team. If I was staying in the area, I would love to work for that location.
Sandi g
|
Overall Experience
Rating:
5.0
Everyone was really nice
kerry i
|
First Impressions
Rating:
5.0
Very helpful and efficient .
Jeff R
|
First Impressions
Rating:
5.0
The facility was very clean and secure. The staff was very knowledgeable, professional and friendly to all customer interactions. I highly recommend this business for your moving and storage needs.
Kamden V
|
Overall Experience
Rating:
5.0
I need to stop to see about a refund for 26 days remaining on this months payment? Otherwise it was great working with you.
Randy
Randy M
|
Overall Experience
Rating:
5.0
They were great!
abbey s
|
Overall Experience
Rating:
5.0
I rent from the Apple Valley location a few times a year. I’ve always been treated well; the equipment is clean and the staff are aways super friendly and helpful! I always feel so welcomed!
Stephanie P
|
Overall Experience
Rating:
5.0
Outstanding service at every interaction with staff!
Our move was made easier thanks to you !!!
Jacqueline C
|
First Impressions
Rating:
5.0
Very helpful in seeing locker unit before finalizing the rental agreement. Knowledgeable. Friendly. Very clean facility
Jessica D
|
First Impressions
Rating:
5.0
I needed a trailer in a pinch and the staff made this transaction fast and very accommodating.
Girard P
|
Overall Experience
Rating:
3.0
Security gate was stuck open or broken too often for me to feel like my RV was secure. Had several inoperative remote openers and I need to take time to go to store when open. Expensive rental space.
carla p
|
Overall Experience
Rating:
5.0
All of the employees were knowledgable friendly and helpful.
kirk h
|
First Impressions
Rating:
5.0
Employees we’re very nice and helpful. They went above and beyond to make sure everything was working out. Would definitely come here again if needed and recommend it to friends and family.
lucas d
|
Overall Experience
Rating:
5.0
The person who handled my set up was excellent. Great customer service, explained everything and answered all my questions.
Joe R
|
First Impressions
Rating:
5.0
Quick and easy, Demonstration of security and facility very helpful.
Byron S
|
First Impressions
Rating:
5.0
fast competent service done with smiles very pleasent to deal with
barbara o
|
First Impressions
Rating:
5.0
VERY HELPFUL AND FRIENDLY STAFF.
Larry G
|
First Impressions
Rating:
5.0
Fantastic customer service. Really happy I decided to do business here.
lucas d
|
First Impressions
Rating:
5.0
Awesome customer service
Rhonda M
|
First Impressions
Rating:
5.0
Friendly and very helpful
Brian L
|
First Impressions
Rating:
5.0
Great staff, great service, great location
DAVID K
|
Reservation
Rating:
5.0
Everyone working at this location is extremely helpful and friendly. I could not recommend this location highly enough.
Shannen E
|
Overall Experience
Rating:
5.0
Loved it so easy to get in and out!
Ruth G
|
Overall Experience
Rating:
5.0
I am moving my RV from the outdoor storage facility because I was parked in a small triangular space and my rent went up from $49 to ~$65 per month. This has just become too expensive.
GARY E
|
Overall Experience
Rating:
5.0
Great Facility. I've used it three times now and it is clean, well staffed and easy to access. Highly recommended.
daniel b
|
Overall Experience
Rating:
1.0
I ended up losing my stuff at this place and I tried calling and talking to the manager and was never given a chance to get my stuff back. The staff were not professional at all and the manager.
Muhammed J
|
Overall Experience
Rating:
5.0
Very good company and one of the best I have ever dealt with on both ends of my move. Thank you very much.
David W
|
Overall Experience
Rating:
5.0
Great facility and personnel
Barbara S
|
Overall Experience
Rating:
5.0
The staff there was great on working with me through our specific situation. Stephanie was very easy to work with and pleasant.
Trey C
|
Overall Experience
Rating:
5.0
Very helpful. Good service. Well run facility.
Lori F
|
Overall Experience
Rating:
4.0
I could tell the staff all hated eachother. The rent was too high also.
Jeffrey K
|
Overall Experience
Rating:
3.0
Canceled reservation due to false info from online Customer service.
joe A
|
Reservation
Rating:
5.0
Everyone there has always been very friendly and helpful. Place is clean, secure and well lit.
Fredrick A
|
Overall Experience
Rating:
5.0
They were extremely accommodating. I wasn't able to drop it off on Monday, but I was able to drop it off on Sunday when office hours were closed. A U-haul employee happened to be there and they helped
Gregory A
|
Reservation
Rating:
5.0
Ver good, thank you!
Wanda A
|
Overall Experience
Rating:
5.0
They were very helpful and things went better than i expected.
Charles C
|
Reservation
Rating:
5.0
only sometimes the parking area where we were unloading or loading was crowded or it was confusing where we could even park - but overall the experience was great - clean, nice, and convenient
Joy R
|
Overall Experience
Rating:
1.0
Staff looked overwork and had no time to help me at the front desk. I also received a $15 late fee even though I set up a direct deposit because the rate went up $5 after 2 month moving in.
Matthew F
|
Overall Experience
Rating:
4.0
Great staff and great experience. Keep it up everyone!
Colin D
|
Overall Experience
Rating:
5.0
They were all great and very patient seeing I had alot to unload the facility was clean and easy to get around
mike j
|
Reservation
Rating:
5.0
Thank you for your excellent service I look forward in doing business with you again.
JOAN R
|
Reservation
Rating:
5.0
You have a friendly and helpful staff.
Ira E
|
Reservation
Rating:
5.0
This is a top notch facility. The building and the staff are great!
JULIE A
|
Overall Experience
Rating:
4.0
No problems
John K
|
Overall Experience
Rating:
5.0
Super nice facility.
STACY M
|
Overall Experience
Rating:
3.0
Staff was very unfriendly when I closed out my unit.
BRITTANY C
|
Overall Experience
Rating:
5.0
Great experience, very friendly staff, always helpful if I needed anything. It was very convenient and close to where I was temporarily staying.
Christy M
|
Overall Experience
Rating:
5.0
Stephanie and her team are the best in the business. Thanks for all your help
nathan v
|
Overall Experience
Rating:
4.0
One of your employees was rude about where I parked to get things from storage. He had very short hair and glasses and was probably in his 40's and was white. I didn't you came out that door.
deb g
|
Overall Experience
Rating:
5.0
Great friendly employees, awesome facility!!
Sean P
|
Overall Experience
Rating:
5.0
Nice facility. Helpful friendly staff.
Fredrick M
|
Overall Experience
Rating:
5.0
We had the unit for 2 years and never had a problem with access or billing.
PAUL R
|
Overall Experience
Rating:
5.0
Friendliest staff I have ever dealt with even in difficult times. Fair and accomadating in every way thumbs up and keep up the great work.