Customer did not leave a comment.Jessica L. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Augusta West
U-Haul Truck Share 24/7© Location
Augusta, GA 30909
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Roxanne A. | Overall Experience
We didn't move out 11-4-22. We actually moved out 10-28-22. We left the key to the storage in the key drop on the door of the facility located on Wrightsboro Road in Augusta Ga.Iris L. | Overall Experience
They were great, I had trouble and someone came from another location to assist me and made suggestions to help get me out of a situation. Then they called back just as I had finished moving in to check on me and to see if I needed any more assistance before they closed and more, the traffic was so bad, so he stopped the traffic so I could pull out. To me, all that’s great customer service that you just don’t seem to get much of anymore these days.Lori R. | First Impressions
Customer did not leave a comment.Termica H. | First Impressions
Customer did not leave a comment.Cherquan A. | Overall Experience
Customer did not leave a comment.RODNEY V. | First Impressions
Customer did not leave a comment.DAN E. | Overall Experience
The staff is supper friendly and helpful. Very accommodating.brenda m. | First Impressions
Email should be sent with confirmation to state go to office first to gain access information to facility.Letitia M. | First Impressions
When moving in storage area was leaking and then when moving out the air conditioner wasn’t workingMichelle G. | Overall Experience
You want me to leave what u want me to leave not the truthCherquan A. | First Impressions
Customer did not leave a comment.edward j. | Overall Experience
Customer did not leave a comment.Alicia G. | First Impressions
Customer did not leave a comment.DAN E. | First Impressions
Customer did not leave a comment.JEANETTE D. | Overall Experience
Customer did not leave a comment.Monae H. | First Impressions
Customer did not leave a comment.Frank B. | Overall Experience
Customer did not leave a comment.Jason B. | Overall Experience
Customer did not leave a comment.pamlea b. | Overall Experience
My mom and husband passed away in 2020 and everything they had was in your facility and the way that you’re taking peoples storage is wrong. I paid so much money trying to keep the things my mother and husband worked all their lives for and you sold it for $107.80 and I think that’s a shame before God. Especially since the world is in a pandemic state and everyone is still struggling to survive. Cooperate CEO of this facility need to review this survey and refund my money back to me, because my storage had value and it was worth a million dollars for what you auctioned it off for in a time like this and everybody is going through hard times in America.JANICE K. | Overall Experience
I’m a repeat customer for Uhaul. I referred to Monster storage, but I don’t know them and I chose Uhaul because your prices are not over priced and the customer service is always good. Thank you.PRISCILLA T. | Overall Experience
Customer did not leave a comment.monae h. | Overall Experience
Customer did not leave a comment.vanessa h. | First Impressions
Site was clean and the staff were fine.Richard T. | First Impressions
Customer did not leave a comment.Wanda S. | Overall Experience
Customer did not leave a comment.JEANETTE D. | First Impressions
The staff there were very friendly and professional and were very knowledgeable and answered all my questions. I was very happy with my experience there and would recommend your facility to everyone.UBALDO D. | First Impressions
Customer Service Representative was pleasant, professional and efficient and fast too.PRISCILLA T. | First Impressions
Customer did not leave a comment.CLAUDINE T. | First Impressions
Customer did not leave a comment.NANCY C. | First Impressions
Customer did not leave a comment.Jonice W. | First Impressions
U haul took care of us from renting a 26 foot truck to move from MA to GA. To making sure we had a unit ready for us when we got here. They were very friendly and helpful would highly recommend u haul.FRANCIS S. | Overall Experience
Customer did not leave a comment.Lakeia c. | First Impressions
The lady that helped me get my truck, locks and unit together and was professional but still very friendly !KATELYNNE W. | First Impressions
Customer did not leave a comment.shelita y. | First Impressions
Customer did not leave a comment.John H. | Overall Experience
Customer did not leave a comment.Oscar O. | First Impressions
Customer did not leave a comment.Michael E. | First Impressions
Customer did not leave a comment.DENISE B. | First Impressions
Michelle exceeded our expectations! Not only did she provide great customer service for my family, we observed her providing great customer service for the customer in front is us. Michelle exudes positive energy, provides excellent customer service, and is an asset to Uhaul!TROY P. | First Impressions
Customer did not leave a comment.Michael C. | Overall Experience
Customer did not leave a comment.Emily J. | Overall Experience
Thanks for the professional and efficient support to meet my storage needs.RICKY B. | Overall Experience
Customer did not leave a comment.Edwin H. | First Impressions
They were great. Thanks!Patricia T. | Overall Experience
Michelle is a Great asset to the companyMARTHA A. | Overall Experience
Customer did not leave a comment.niesha s. | Overall Experience
They was fairChristina W. | Overall Experience
Thank you Angelique King God bless all of you and have a blessed Christmas and New year!Angelique K. | Overall Experience
Customer did not leave a comment.Deloris C. | First Impressions
Uhaul service team was really nice just storage units are way over priced I got another unit same size for 40 dollars cheaper with same security and allKELLY D. | Overall Experience
Great services all staff, all locations, and telephone services management!Angelique K. | First Impressions
You are on your game! As hard as a move can be, you made it that much easier. But, I would like to know why we had to buy a lock for the storage area we rented from you instead of using the lock we already had on the rental truck. A lock is a lock! Gas prices being what they are, I felt a $10 lock was unnecessary. Am I missing something?BRYAN C. | First Impressions
Customer did not leave a comment.Christopher B. | Online Move In
I am a repeat customer.Stacy G. | Overall Experience
Customer did not leave a comment.KACHEN C. | Overall Experience
Climate control unit almost 170.00 a month, not only had the unit leaked and damage my antique secretary, but the temperature was 99 degrees in the entire storage facility in my building. I had brass trashed to green from heat and moisture. I spent over 16,000 dollars renting from U-Haul a supposedly well air conditioned safe unit.CONSTANCE T. | Overall Experience
Customer did not leave a comment.lawrence m. | Overall Experience
Customer did not leave a comment.myeshea m. | Overall Experience
Customer did not leave a comment.Ramon P. | Overall Experience
Great staff. Although they need some more help in answering phones.Rick K. | First Impressions
Customer did not leave a comment.lisa brian s. | Overall Experience
Customer did not leave a comment.KIMBERLY M. | Overall Experience
Customer did not leave a comment.Monica B. | First Impressions
Customer did not leave a comment.Tammy W. | Overall Experience
Customer did not leave a comment.monique j. | Overall Experience
Customer did not leave a comment.NATASHA E. | First Impressions
No problems, excellent.Harold S. | First Impressions
Everything was wonderfulANTHONY S. | Overall Experience
Hymond and Sharon were very helpful. I move again real soon, and I am definitely going back to Wrightsboro Rd.sherita c. | First Impressions
Sharon really helped. She has excellent customer service as well as the whole staff.Lakeesha M. | First Impressions
Good experience and good service!!Deborah E. | First Impressions
Had no problemsSantana H. | Overall Experience
Hymond was very helpful.LaShanda E. | First Impressions
ExcellentJose R. | Overall Experience
Young lady was so nonchalant and did not even thank me she was act as if I was bothering her will never recommend this locationSherina S. | First Impressions
Quick and efficient service with no surprises. Bathrooms at the storage site very clean.Charles M. | First Impressions
I was told it as 24/7 and it wasn’t wasted miles on going there.The gate doesn't close completely. There was nobody ever physically there except for the first time I received a storage there.Britney J. | Overall Experience
Well maintained and climate control worked as expected. Very conveniently located and to access.jack c. | Overall Experience
Good place to store my stuffSamuel F. | Overall Experience
I paid for a large storage a few days ago which was $150. When I got ready to put my things in the storage they had gave my storage to another customer. Now I have a smaller storage.Tirosha S. | First Impressions
Rude service from general manager Sharron Gresham.George D. | First Impressions
Thankslinda c. | Overall Experience
I was having problems with the truck and the unit was not big enough and I got locked in the facility because I wasn’t told of the closing time.Alicia G. | First Impressions
Great jobjamal t. | First Impressions
Had some issues with incorrect CC info through out the years. Sometimes it was difficult to catch someone in the office. Overal I was satisfied with my use of your facilities.MICHAEL K. | Overall Experience
thank youjohnny h. | Overall Experience
Everything was just great.janice d. | First Impressions
The service was poor.during the handling of the truck return and processing of signing a contract for a climate controlled storage room.Todd K. | First Impressions
n/aKyong S. | Overall Experience
Excellent customer service and support during the bad weather...Howard W. | Overall Experience
Thank you for the great service.Pamela H. | Overall Experience
Thank you for the great service!Pamela H. | Reservation
I booked the storage just to get there and they did not have the size I booked.Natasha R. | Reservation
Customer did not leave a comment.Jennie D.
Guy that waited on me was very nice, provided EXCELLENT customer service.Kenneth K.
Very helpful and friendly staff.Steven W.
Military discount would be nice, this is a military community (local and long distance) and while the savings isn't usually much, the message speaks volumes to past and present service members!james G.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Amy M.
Customer did not leave a comment.LAURA L.
Customer did not leave a comment.Keith W.
Customer did not leave a comment.Erwin V.
My Things were secured perfectly. I Will recommend Uhaul to anyone looking for a storage facility.arnold s. | Overall Experience
Customer did not leave a comment.Alan D.
This Uhaul location has A-plus staff. Everyone was professional during the rental process. Will definitely be back if I need to move anything in the area. Thank you.Joseph S.
Thanks CherylYOLANDA D. | Overall Experience
Customer did not leave a comment.krisandra B.
Excellent staff and service. Experience was a great one. Thanks to all.Terria F.
Customer did not leave a comment.jonathan O.
This was the easiest moving experience. Not to mention the staff were extremely sweet, professional, and kind. They made sure we got the truck that would fit our things, and even gave us the same price for the larger truck as the smaller one. I can't recommend them enough.Sierra L.
Customer did not leave a comment.arthur M.
Manager was very nice.christopher S.
Customer did not leave a comment.bruce D.
Customer did not leave a comment.james S.
Customer service was excellent! Very helpful and explained the entire process from pick-up-drop-off. Don't know that it can get any better!!! 100% satisfied....Lorenzo M.
Customer did not leave a comment.
Excellent service and great product!!EDWARD H.
Customer did not leave a comment.Marquist M.
First of all, I reserved a vehicle PRIOR to being at this location and when I arrived, my vehicle had been GIVEN to someone else. I never got reimbursed $50 although their policy states I would get $50 if I didn't get the vehicle I had reserved. Second, I returned the vehicle to find I had been charged THREE times! Like what. Y'all STOLE my money. I have a family to feed. And lastly, I get a call at the crack of dawn to go down to this location and fill the truck up with gas so I wouldn't be charged an extra $46 EVEN THOUGH my receipt had stated I would only be charged $17 for gas. I am baffled, disgusted AND repulsed by uhual and how incompetent they are, VERY unproffesional.esmeralda W.
Customer did not leave a comment.peter K.
Customer did not leave a comment.William O.
parking lot way too small for the amount of vehicle traffic.Daniel S.
Very friendly and nice keep up the great workmyeshea M.
Everything was an A+..Shawna B.
Customer did not leave a comment.lakeisha S.
Customer did not leave a comment.Keona L.
I prefer not to comment. All I can say is, not going there anymore.WANDA R.
The staff was very helpful and the service was quick.AURIE F.
Staff and the location is great!!!AMBER B.
The employees were very helpful and niceGARY C.
Customer did not leave a comment.CALVIN C.
Customer did not leave a comment.BRENDA GEORGIA W.
Customer did not leave a comment.Raven C.
Customer did not leave a comment.DEJA D.
The same as above.Tyra C.
Quote correct prices have materials that are promised at the reservation be able to return rentals to any UhaulMIGUELANGEL C.
Customer did not leave a comment.Antonio W.
Customer did not leave a comment.KURSTEEN C.
I had no problem with them . Only I was told there was going to have a couple of blankets in the truck. But there was nothing in the truck. But I guess it was my fault because I didn't check. But the person the check me in was very nice . And very respectful person. Thank youalexandra L.
Experience was great, however maybe an extra employee on hand to facilitate dealing with multiple customers on the location.Jose S.
I had a great experience.. quick & professional..Diane S.
Cheryl made this experience amazing during a difficult time. She is an amazing customer service representative. Hire more people like Cheryl.isabella H.
Customer did not leave a comment.Andre G.
The parking at this location is challenging. The drop off has limited space. Sometimes you have to wait until other vehicles have moved in order to park or access the gate to enter the units. Once inside the gate you may also have to wait if another vehicle is present before you inorder to access your unit. My wait hasn't been long but patience is the key. But besides logistic issues, customer service is awesome. Also, I feel safe whenever I'm at my unit. On occasions I have to enter the unit, there is always someone out attending to the grounds and if I need assistance willing to help.BECKY D.
The truck drove horribly and I had problem after problemtapanga S.
Having a location in Evans where a pick up truck could be rented would save us lots of money in mileage. Please add that option to Evans.Brandon G.
The agent displayed genuine concerned about my needs. I appreciate that.Albert S.
The location wasn't a problem but for all that the facility offers and with as many trucks as they rent out from that facility, the parking lot was extremely small. There were only two spaces for customers to park and parking in a next door lot was not an option. Other than that I had agreed experience. The staff were very friendly and helpful.Christina P.
Customer did not leave a comment.Eric S.
Want to know why I have low ratings? Call me.CHASITY B.
Customer did not leave a comment.NECELL T.
Customer did not leave a comment.Kraig K.
Personel Friendly, professional, and Outstanding!!CARLINA R.
Customer did not leave a comment.TANGELA B.
Great customer service,some of the best worker I have delt with when it come to uhaul. They made my drop off quick and I received more information then the place I pick up from. I will be using this location agingtreyvon C.
Excellent customer service.DAVID O.
The customer service is absolutely fantastic at this location. I always try and get this location as my rental location!JOSHUA R.
Customer did not leave a comment.ALEXANDRIA S.
Customer did not leave a comment.ROBERT B.
Ms. Cheryl is the most understanding person I've delt with in a long time. She made sure everything was perfect for my rental.BYRONDA W.
Customer did not leave a comment.ADRIENNE R.
the service was excelentEdward B.
Great service thanksBIAGO S.
Customer did not leave a comment.GRACE A.
Customer did not leave a comment.charmaine B.
Have the trucks actually checked out for serviceability. Truck I rented had severe front end/suspension concerns. Cab doors also loose and would move around over bumps. Advised owner/manager when I returned vehicle about these concerns. At that time I found out person checking out vehicle misread mileage by 18 miles that I was charged for after supposedly was going to put a hold on my bill to check this out. To say I'm less than pleased about this purchase is an understatement.Daniel P.
Customer did not leave a comment.ANGELA S.
The general manager of the store whose name I can't remember (sorry!) was excellent. Very friendly and helpful. Pickup and dropoff of the equipment went smoothly and quickly. Thank you for a great experience on a stressful day!Sarah D.
Customer did not leave a comment.Alberto R.
Customer did not leave a comment.JAMES S.
The disrespect I was shown from Cheryl said she was manager this morning is a disservice to U haul. She said she charged me for rental for another month because she could. Please have someone from corporate call me asap. I am disappointed in the service I received and want to file a grievance my phone # 404-831-6305 my name Mary Johnson and she debited my bank account $65.61 &$73.20 for rental of truckMary J.
Customer did not leave a comment.James H.
Customer did not leave a comment.PHIL H.
Customer did not leave a comment.Tomica D.
Customer did not leave a comment.Kelly J.
Customer did not leave a comment.FRANCES F.
Customer did not leave a comment.George L.
The manager (or person in charge) Mrs. Cheryl was excellent! She was very helpful, explained everything well & had the spirit of genuinely cool person. I'd definitely rent here again.vernon B.
Customer did not leave a comment.pat B.
Customer did not leave a comment.Dianne G K.
Customer did not leave a comment.Keitheshia T.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.JEFFERY A.
Customer did not leave a comment.Tikeylia B.
Customer did not leave a comment.Remedious S.
Customer did not leave a comment.Kay A.
Wonderful service from the owner and staff!KATHRYN E.
Mrs. Cheryl was very pleasant and more than accommodating. I will definitely recommend and use this location in the future.Danielle B.
Customer did not leave a comment.Kevin T.
Staff was friendly and accommodating. Would highly recommend.Robert M.
When I refuel it appeared to be on full but I was billed for 4 gallons and told it was 7/8 It shouldn't have taken 4 to fill up. Disappointed in customer svc and additional chargesLatrecia O.
Continue having great employees. Ricardo was great help after having a hard time ordering from the 800 number.latavia D.
Staff was friendly and helpfulNathan C.
Customer did not leave a comment.Judy T.
Very professional and supportive staff. The mgr went over and beyond to make sure my questions were answered in a timely manner. She was the reason I had such an easy process.DANA M.