Customer Reviews for U-Haul Moving & Storage of Bakersfield

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bakersfield

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Miriam G. on

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Customer did not leave a comment.

Darin H. on

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Very happy with the fast, friendly, competent services. When renting moving equipment, it is important to be on-time. Frequently, logistics require connections and meet ups. So rental places MUST open on time and service rentals timely and quickly. This location did everything right. All credit and respect to staff!!!

Trustin S. on

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Honestly I can’t think of anything that could be done differently

Alicia S. on

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Alfredo n. on

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Vehicle had a strong cigarette order, and Larry was very rude and had very poor customer service, and seem to get very confrontational and bothered when asked about rates and length of possibly keeping the rental,

Stanley K. on

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The employee went out of her way to accommodate us, we had a long drive ahead of us and this efficient well mannered and professional customer service went a long way into getting us back on the road, thank you UHaul and Nicole!

Dennis N. on

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Elizabeth G. on

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Ronald w. on

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7 am with one female operator, nothing against that but as she was able to do the job, but she could have used an extra hand or two plus the area is poor and a second person on-site will ensure safety and security of the property. Very unsafe for the employees. Im authorized to carry a weapon but your employees are not. Safety in the workplace !!!!

Sandra B. on

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Site was having internet connection issues. Other than that staff was friendly, courteous and professional. A good experience overall. I would use U-haul again and recommend them to friends and family.

John D. on

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Susan L. on

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They did not charge my credit card I asked them too when returning the truck, they charged the card that was on hold which was not the right card. Clerks were unprofessional and really did not show acceptable customer service requirements.

Hector T. on

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Juan R. on

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The day I went to pick up my trailer, there was only one person available and I had to wait 20 minutes. The second day was fast because there were two employees available, and to fix a tire for the trailer, they take too long to answer, and they take like one hour to replace the tire. The police stopped me and the plates for the trailer o rented was expired. I don't know if it was because the trailer was very old.

Dennis S. on

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Sharon C. on

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Chase is amazing!!! Very polite and great customer service.

Douglas F. on

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Needs more people at the customer service area

John M. on

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The uhaul facility and staff were friendly.

Matthew K. on

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Bettina B. on

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Teresa T. on

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Quit renting the oldest, dirtiest, worst running gas hog trucks you have.

Bruce M. on

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Trailer tail light was broken. I had a noticeable wait for it to be replaced.

jerry a. on

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Truck needs steering repair. Wanders all over road.

enrique v. on

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The lady that helped me out was wonderfull verry friendly funny just a sweet heart cant remember her name tho wish i did

Keith N. on

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None at this time

Susan S. on

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Wish there was a secure lot for overnight parking. Not a very safe neighborhood. Otherwise, great experience.

Sharon L. on

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Explain the mileage better, I got bing a told of $89 and change!!!

Gary M. on

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Trina L. on

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The customer service rep was excellent. Very professionaland informative!

Daniel C. on

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Susan D. on

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Cary G. on

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Cheryl M. on

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The girls were friendly, funny, and I enjoyed going there. I was surprised and happy that the storage was there it made things very handy. If I ever have a box in the future I know where to donate it

Jose S. on

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Nichole Hardin is a very nice lady and help me with what I needed! Thank you!!

Cheryl M. on

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The girls are funny and joyful and they really knows there stuff. I'm in there so much on this move that they all seem to remember my face. But your computer system needs tweeking/rebooting.

ezekiel c. on

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Leak in my storage roof.

sheri r. on

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I have used U-Haul for over 12 years and dealing with this facility has always been the easiest, fastest and most accurate. Shane and Nichole have always helped far and above expectations.

Crystal B. on

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People were friendly however I rented a storage unit for 3 weeks and there were rats in them that ruined a couple items. Never would i refer or rent from uhaul again!!!!

Lori E. on

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Nicole was an amazing manager. We had an unusual incident with our storage. She was the most helpful supportive person ever. Nicole was the only positive person in Bakersfield. I would recommend to an