Customer Reviews for U-Haul Moving & Storage of Bangor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bangor

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Tina T. | Overall Experience |
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Customer did not leave a comment.

darlene w. | Overall Experience |
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When I meet your U-Haul and your staff they was so nice to me and Good people never for get your they was like a family to me that was Excellent and I going to miss your .

Sierra M. | Overall Experience |
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I grew up hearing so much good about U-Haul and finally, as an adult, got to see their services myself and I have to agree with everyone else, they are phenomenal at handling anything from a scheduled move all the way up to "I needed a unit like a week ago" :D

Vybrant F. | Overall Experience |
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Customer did not leave a comment.

RICHARD O. | Overall Experience |
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one comment I have is the picture shows how furniture might fit. What it doesn't show is how difficult is is to try and maneuver large pieces of furniture in the tight hallway with low ceilings to get it into the storage unit. It was almost impossible to get a couch in the unit.

Destinee L. | Online Move In |
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Customer did not leave a comment.

Carol C. | Overall Experience |
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Customer did not leave a comment.

Robert G.
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Heidi and staff were wonderful!

Pamela S.
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Basic drop off location with enough room in the parking lot to manuveur which always helps.

Randy F.
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U haul allways takes good care of me

Thomas K.
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The radio did not work in truck glad I was not traveling very far.

Ruth H.
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Customer did not leave a comment.

David J.
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Customer did not leave a comment.

Dolly C.
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Nothing, everything was better than expected!

Kelley C.
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The gentlemen behind the service desk was fantastic. Location and equipment are important, but so is good service. Your guy does it right.

Krista B.
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Customer did not leave a comment.

Karen V.
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The gentleman who helped me was extremely courteous and helpful. Great experience from pickup to drop off.

Nicholas H.
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Customer did not leave a comment.

Oscar M.
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Friendly service

Garry J.
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The AC did not work at all and the truck drove ever bad . I give $400.00 to use I thank I need a refund on this truck . I did call no this truck it's not safe to drive . Gary

Herman V.
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Customer did not leave a comment.

Herman V.
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Customer did not leave a comment.

Mariah S.
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I could not load my contract on to my app for the 24/7 self-service I had to write a note and leave it on the trailer, but it all worked out

Justin C.
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Customer did not leave a comment.

Joseph C.
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COVID-19 distancing set up inside store was very effective for interactiing with store associate. No need to improve.

David I.
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Customer did not leave a comment.

Shawna J.
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N/A

Paul M. | First Impressions |
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Customer did not leave a comment.

Karen M.
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i have used this Bangor, Maine location many times. The people are friendly and helpful The store is very clean and well maintained.

Barry M.
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Not a thing, they were totally great, helpful, informative. Heidi was super!

Ethan R.
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The manager, I believe her name was Heidi, helped me purchase a hitch and also rent a truck and trailer. She was very polite through the whole process, willing to go above and beyond to accommodate.

Dustin A.
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Customer did not leave a comment.

Joseph D.
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Truck was very clean, ran excellent for 800 miles. Customer service was top notch. Pick up and drop off was very efficient.

Cynthia R. | Overall Experience |
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I was very pleased with my experiences with u haul

Larry F.
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Phone people from regional office's not well trained about your equipment, very polite, but my reservations were botched 3 times. I had to drive to the location and stay over to get my equipment on a new contract, now the 4th. This all was unnecessary with proper training. I.e. does a van have a trailer hitch? Can you pick up a trailer after hours? Simple, but when I arrived after hours my truck is ready with keys in the box but no trailer? Train the remote people. Have them work in the stores for a time.

Robert C.
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Customer did not leave a comment.

George F.
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The whole process was easy, and the price quoted was actually more than I paid for.!! Awesome customer service! Very professional and I would absolutely recommend this place/U haul 100% Awesome Awesome Awesome!!!

ERIC J.
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Customer did not leave a comment.

Paul S.
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Customer did not leave a comment.

Jaime S.
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Excellent customer service.

Leah G.
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Great experience. Friendly staff. Quick and efficient and great with the new social distancing restrictions.

Sonja H.
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I have rented from uhaul several times in the last few months and purchased a lot of boxes. I have had numerous issues such as extremely long wait times and returning truck using app that didn't work, causing me delays. Once I bought a lot of boxes and workers did not assist. The worst was today when I was charged for gas even though I followed instructions and had tank half full. I could have gotten gas for less than half what uhaul charged. I understand the policy but was following the instructions I was given. I will use another company in the future- terrible customer service.

Lenwood C.
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Excellent service !!!

John H.
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Customer did not leave a comment.

Nancy W.
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I DO NOT give an excellent rating because there is always room for improvement.

Peter C.
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Concerning the COVID=19 restrictions. I notice the employees made no attempt at wearing masks to protect customers I entered wearing a mask, so I expect the same consideration.

Oral A.
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The assistant was very helpful and helped me work through the no contact process with ease. She was also very tolerant of all of my shortcomings.

Defiance K.
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Customer did not leave a comment.

Nicholas H.
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Very helpful

Taylar H.
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N/A

luther G.
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Very much great a great staff..very professional service.

Kristie H.
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The staff was wonderful and personable. This is location that I have always used for that reason. The prince was perfect.

Steven C B.
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Customer did not leave a comment.

Terry G.
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The people I dealt with at the Summer Street location were fantastic. The only issue I had was with one of the traffic representatives, I think her name was Arial. Due to issues beyond my control, I needed to extend my equipment use. Ideally, I wanted to change my equipment from a trailer to a car transport mid-trip. Due to the cost, it was/will be cheaper for me to make an additional trip across the country to retrieve my vehicle rather than adjust my equipment. That doesn't seem rational to me. Further, Arial's attitude and explanation were less than satisfactory. Additionally, if I call the Summer Street location and I want to talk to a representative at that location, I want to have an option to do that without a hassle or speaking to someone who can not understand my situation or can't help me, i.e. Arial!

Ashley E.
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Customer did not leave a comment.

Romie D.
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All good. Excellent service I'll be back

Matthew E.
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With what's going on in the world today the associates were professional courteous and they kept their distance

Bruce C.
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Everything was good

Shawn E.
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Customer did not leave a comment.

Roger H.
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Staff was very friendly and helpful!

Donna H.
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We have had a great experience with the manager. She and her employes where ao great love this place and will use when need to

Zoe T.
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Customer did not leave a comment.

Alexis B. | Overall Experience |
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Customer did not leave a comment.

Thomas G.
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Customer did not leave a comment.

Cynthia R. | First Impressions |
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I was very pleased on how fast I was waited on very helpful thank you

Linda S.
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Heidi is awesome

Susan L.
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Customer did not leave a comment.

Taryn M.
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Wonderful experience, professional and great setup for social distancing. The staff was friendly.

Troy H.
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Customer did not leave a comment.

Christina G.
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Customer did not leave a comment.

Smith F.
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The website gave me the wrong place to go pick it up.

Jason P.
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You guys gave me a fuel surcharge that was absolute bullshit. She gave me the paperwork sayin it was half, it was a tick under. I had a funeral to make I couldn't sit and argue that her paperwork stated that it had a gallon or two more in it. Fourteen dollars you got me for a gallon of fuel. Then, I called and returned the truck early, the guy in the office told me there was absolutely no rush to bring the truck in, I can drop it off after close and leave the key in the box. I even parked in the best possible spot, backed it in, and you guys charged me twenty more dollars for late drop off WHEN IT WASNT DUE TILL THE MEXT DAY. He never disclosed a twenty dollar fee and encouraged me to take my time because of your companies convenient services, and the fact that the location didn't require staff. I went over on mileage that's fine. I want the thirty four dollars back or I'm gonna raise hell. Especially because the inside of the truck was dirty during this epidemic and I took pictures, check under the seats for the micro machines toy that was left from previous renters. I'm sure it's still there because your staff obviously isn't capable of keeping your vehicles maintained properly.

Paul S.
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Customer did not leave a comment.

Jon B.
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Awesome service

Ian B.
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Rented a box truck to move a couch. Plans fell through and never ending up picking the couch up. Drove a total of 10 miles, and filled up the tank before bringing it back. Had to put 3.5 gallons into it before it got back to full. When we told the guy how much gas it took, he showed us the trailer mode was on and it uses more gas. We asked him why the trailer mode would be on and at the least why nobody would tell us when we rented the truck, he said it's on by default. He conceded we should have been told about it and said he'd put it in his notes for his manager to call us. Obviously he did no such thing. And clearly this is a scam this location is running where unsuspecting renters use more gas than they should.

Robert S.
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Customer did not leave a comment.

Gerard L.
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Customer did not leave a comment.

Robert S.
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Heidi was excellent. Because of street changes the U-Haul building was hard to find, even when using my Garmin.

Jarad H.
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Customer did not leave a comment.

teddy Q.
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Customer did not leave a comment.

heather B.
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Customer did not leave a comment.

Lawrence A.
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Great experience. Pleasant and helpful staff.

Ken D.
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I had to wait about 10 minutes before the one person working was available to assist me.

Stephen C.
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Customer did not leave a comment.

Christopher M.
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Customer did not leave a comment.

Stacy T.
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Multiply problems

Donald M.
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Customer did not leave a comment.

Jessica K.
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Customer did not leave a comment.

Lorna K.
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The people who rented to me were very helpful and were still open at night when I brought in my trailer. I used them for a truck rental about 4 mo ago. I have used them since in my 20s and rented again on my birthday 70. Very good experiences . Thank you.

Brenda S.
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great young people working for you!!!!

Robert J. | Overall Experience |
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Customer did not leave a comment.

Gerard R.
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Customer did not leave a comment.

Sara K.
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Had to wait 20 mins to get truck because manager was too busy. Also i was told there is a location in BREWER when not true. Customer service obv needs to update info

Timothy S.
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Customer did not leave a comment.

Ronald M.
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Don't offer them 20.00 off the bill if you return it by a certain time if you aren't going to give them back 20.00.

Randy A.
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Was not told about online area to dispute gas. Gas was not where it was said to be. I went 15 miles.and put in 2.5 gallons of gas which put it back to where it was, just below half. But because paper said half o spent another 13 dollars.for not bringing gas back.to right spot. Was also told.milage was .59 and it was .79 manager was no help in fixing the issues or offering any compensation.

Karen B.
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Customer did not leave a comment.

John P.
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was a great experiwnce

Jennifer W.
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Make sure the equipment is in working order pr letting the person renting it know of its mechanical malfunction.

Zachary D.
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Customer did not leave a comment.

Carolyn P.
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In my opinion you are the best in the area. Friendly, helpful, informative. Customer focus is so rare these days. Not with you folks. Customer service is top priority.

Bradley S.
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Customer did not leave a comment.

Cynthia M. | First Impressions |
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Friendly staff. Clean storage. Easy access.

David I.
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Customer did not leave a comment.

Judith G.
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Many concerns about driving a 23 foot vehicle. They adjusted mirrors for me. It did smell of smoke so they had windows down. That's much better then an air freshener since I'm allergic

moe M.
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Customer did not leave a comment.

Milton S.
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Customer did not leave a comment.

Michael K.
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Customer did not leave a comment.

Stephen P.
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Not sure, I got excellent customer service from everyone Thank you

Angela K.
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Customer did not leave a comment.

Danny S.
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When I arrived to pick up my truck this morning the temperature outside was -2°. I was extremely happy to find out that the truck was running sitting there waiting for me all warmed up. I just made the reservation online at 7:30 PM The night before. To me that was above and beyond. Thank you very much.

Elmer C.
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when asking for a truck to move appliances and renting an appliance dolly they should have given me a truck with a ramp no ramp caused considerable damage to the appliances. not happy and the truck got stuck in three inches of snow ridiculous. the light switch for the headlights was somewhere fallen into the dash. Not Happy.

Thomas M.
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Great guest service. This isn't my usual U Haul store but was very impressed. Thanks

david n. | Overall Experience |
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Very helpful

Bobbi Sue K. | Overall Experience |
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Excellent service and excellent staff thanks for everything

Anthony T. | Overall Experience |
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Thanks

Natalie H. | Overall Experience |
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Thank you for offering this service.

Crystal M. | First Impressions |
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They were very nice and very helpful

Robert J. | First Impressions |
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I was nervous going in because I thought it'd be a long process. It took less than 20 mins and I was loading my stuff into the unit. The woman that helped me was very helpful!

ALLISON H. | Overall Experience |
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Storage was easy to access and staff was always helpful.

craig c. | First Impressions |
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All went great.

craig b. | Overall Experience |
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everyone was especially helpful.

KATIE F. | Overall Experience |
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One day I was loading some things into my vehicle and struggling. The staff person could likely see me on camera, but closed the garage anyway. I buzzed the door to be reopened and no one replied.

Debbie M. | Overall Experience |
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Thank you to Heidi and the staff at Sumer St location in Bangor ME. You where all very helpful.

Debbie M. | Overall Experience |
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I wish the rest of my move went as easily as picking my 4 u-boxes from Heidi and her staff.

Debbie M. | Overall Experience |
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Thank you too Heidi and the staff at the Summer St. location in Bangor ME. They were very helpful, in a very stressful time.

Debbie M. | Overall Experience |
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Heidi Ferguson was fantastic to work with. She and her staff went above and beyond to ensure that the pick up of each of my 4 u-boxes went as smoothly as possible.

shante b. | Overall Experience |
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This was the worst u haul experience I ever had. Only one person knows how to do things. Which means she is the only one that can help with anything, Which takes for ever. ROACHES!!! YUCK!!!!

No reviews have been submitted for this location.

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