Customer Reviews for U-Haul Moving & Storage of Bangor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bangor

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Katie L. on

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Very friendly, knowledgable, and professional! Happy to be return customers. Thank you!

Robert M. on

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Customer did not leave a comment.

Pascal T. on

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The only problem I had, was that the cabin of the truck was covered in dog hair and I am allergic to dogs. But great service overall.

Stacy P. on

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Mary M. on

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Sarah C. on

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John J. on

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Take care of reservations before walk-ins...

Richard T. on

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when picked up they initally gave wrong truck, did not provide the blankets and dolly, took a long time to check in and noticed the windshild wiper blade was broken which should have been checked by them before taking on a 1300 mile trip

Doug B. on

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Heidi pointed out my honest mistake (I use 24 hour time and no one else seems to, so I got my drop off time late), and when I was ready to pay it in full, she discounted my total to just one extra day. Has also helped my friend warrant your his hitch, which is why I picked this location. Excellent service. Even said she’d try to find my (very uncommon) hutch to warranty as well.

Andrew T. on

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Everything was great!

Eric W. on

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Great employees

Martha G. on

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James E. on

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Joseph C. on

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Heidi was very pleasant, knowledgeable, and efficient to work with.

gregg h. on

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Excellent service! Didn’t have to touch the trailer, female worker unhooked trailer with the 2-wheel dolly, signed-in the trailer on her cell phone ap, and done in less than 10 minutes!

Kathleen R. on

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It was busy and very well handled, they explained everything in detail, took their time with me and I didn't feel rushed. The facility was very clean and their lot was completely organized. I would totally recommend this this place and every place in the area!

Susan B. on

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Anthony T. on

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Thanks

Doug S. on

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john a. on

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Very efficient clerks.

Valerie S. on

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The owner was helpful but inaccurate.

Augustine N. on

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Keep up the good work. Thanks to the staff who assisted us. They were very professional.

Tiffany S. on

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I appreciate the ease of renting at this location- the manager was so helpful! The staff was friendly, my truck was clean and the whole experience was great! Thank you!

Kimberly J. on

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Absolutely everything about this guest experience was terrific, except for my initial interaction with the associate who helped me when I picked up the truck. He was curt with, as well as his fellow co-workers. He did not smile or attempt to engage with me, he seemed annoyed that I was even there. It appear that perhaps his significant other brought him lunch while he was waiting on me and he was very rude to her. I believe she was also a team member there and upon showing me to my unit, he proceeded to yell at her outside. I believe his name was Eric Dowling and as someone who works in guest services, I was disappointed to have this interaction, because everything aside from this was A+ service.

Megan R. on

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Gentleman working the desk was fine. However there were like 6 people waiting for various assistance. The manager Heidi and another worker was installing a hitch for someone who was not waiting. Gentleman working desk asked for help. 20 minutes later the Worker and Manager came up to help. No apologies not even a how you doing. Just next and that was it. Well I won't be going back to Summer Street every again.

Natalie H. on

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Thank you for offering this service.

tom c. on

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lynne l. on

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Ban smoking; van smelled like smoke. Make sure all equipment requested is provided; handtruck I paid for was not in van. Be more careful about the bill; my bill was incorrect and I had to ask for correction. Everyone was very pleasant and helpful, but customer service could be improved, as noted above.

Shawn W. on

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Lenwood C. on

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Karen Y. on

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We have been to many uhaul locations in this country. This location was by far the best. Cleanest, friendliest and most knowledgeable by far. Heidi was great to work with. Thank you for a pleasant experience.

Stephanie L. on

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The return system was awful and after moving all day it took about 45 minutes and several phone calls to get the website to work to return the truck.

Gabrielle L. on

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Stanimir N. on

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:)

Ian M. on

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Sam W. on

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Can’t perfect it’s already perfected

Klaus M. on

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Very personable service by Heidi Ferguson.

wayne h. on

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You need more space to move trucks and trailers easier. Really small area for all that equipment !! Friendly service and good workers there!!

Steve P. on

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Kyle G. on

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The guy who checked my trailer out was amazing, and did extra work to make up for a mistake made by the pickup location. He actually cared that I had a good experience with Uhaul.

Patricia K. on

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The tires on the auto transport were not in good shape, particularly for the 5000 mile trip I had to make across Canada. I had one flat, and then another tire blew which endangered my life.

William O. on

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james W. on

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Excellent service, the staff was courteous and helpful.

BOB B. on

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Always happy with my experiences there. The current manager is excellent

Eric G. on

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Road construction and limited parking made this a very difficult location to access. The store associates were very helpful And pleasant. Thank you,

STEVEN A. on

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Well done by all and the manager was especially excellent..thank you

M ROBERT J. on

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See above

Joseph willia D. on

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The people working in the store were very rude. They tried fighting the guy I had dropping off the uhaul. Not very business like I would not recommend this location to anyone.

kirk w. on

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Very pleasant staff.

Charles P. on

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Everyone and systems made the reservation, pick-up and return a pleasant and smooth ride.

Gail K. on

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The agent informed us of our option of returning the trailer to our pick up location would have saved us over $300 !!!! I believe I was deceived by not given that option when renting !!!

taylor p. on

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Make sure they know how to find you.

Doug J. on

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Manager was the best....everything was excellent

Sam G. on

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The lady that we worked with, Patricia I think, was awesome! There was a man who I assume is the owner was not. We ordered a 20 foot truck on May 2nd, way in advance of our move date of May 25th, and at the last minute (literally Friday night before we picked up Saturday) we were switched to a 26 foot giant truck that wouldn't have been able to fit next to our apartment. When I originally asked the man why we were upgraded I was told that there weren't any available 20 foot trucks and we would have had to wait days to get one... even though when we had placed our reservation at the start of the month. I left, continued to think about how we had gotten screwed over and called back and spoke to Patricia. She found a truck nearby and got us the correct truck in 20 minutes. She was great! I would not recommend this place to anyone, though, as we were almost screwed over.

Steven M. on

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The trailer became detached from the vehicle. During my move still have figured out if anything one mine is broken or damaged and I was sent an extra bill on top of this.

Mark A. on

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credit card was suppose to me via Email not received.

Sharon K. on

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Everyone was so helpful and made this an easy process. We moved my household items in a short time, returned the truck, was given excellent service all around, and would definitely recommend this location and the helpful and courteous staff to anyone.

JOSE J A. on

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robert f. on

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Manger very nice and joy to rent from this location

Jennifer C. on

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I prefer other locations over this one but this one happened to have the truck size I needed and the other ones did not.

Jackie N. on

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Manager was awesome!! She was very friendly and easy to work with. Would recommend this uhaul and would definitely use it again!!

Ian F. on

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Jason P. on

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Gerald K. on

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Doreen M. on

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Difficult place to get in and out of. Work being done on the street, which didn't help. Only one person seemed to be working at the time we were there, and she was busy with a customer, so we needed to wait quite a while before being helped. Once we were, she was great!

Avuntaura G. on

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The construction in front made it a bit difficult to turn in, if possible, I would definitely suggest setting up signs/directions as to how to navigate around it.

Jay B. on

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I returned after hours and used the website to complete it The trailer was 3 hours late - I was charged a second day fees Plus a cleaning fee Both of which are simply egregious The late fee should at best be pro rated - and there should be no fee for cleaning as it’s a trailer and was spotless at return time Washed even with the rainstorm

Riley P. on

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Justin H. on

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Crystal M. on

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They were very nice and very helpful

CHRISTIAN A. on

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The only down side, before and during the rental process I had problems getting through on the phone.

robert c. on

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Customer did not leave a comment.

STEVEN A. on

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I have used this facility in the past to have a trailer hitched placed on my 2009 Nissan truck.They gave me the approx time 2 to 3 hrs it would take and it was done in that time. Great job.Recently had my Nissan 2013 rogue in and I forgot to ask how long it would take but I thought it would be about same as my truck 2 or 3 hours. I dropped my vehicle off at 130p and they did not have it done until 730p ..and I was waiting..if I knew it would have taken that long I would have rescheduled another time. .plus would have been nice to have been informed of problems or difficulties were happening before I asked what was up? . I was going to Portland right after and would like to have started out earlier. I could have arranged another ride for me . Understand things happen but keep your customer informed please ..

Lary C. on

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Lady that waiting on me for pickup and return was very personable and friendly

Lisa J. on

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Robert J. on

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I was nervous going in because I thought it'd be a long process. It took less than 20 mins and I was loading my stuff into the unit. The woman that helped me was very helpful!

Barba B. on

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Both Jennifer and Matt (?) were great to deal with. Knowledgable and helpful.

GREGORY L. on

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Craig S. on

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Nothing! The staff was super friendly and super helpful. And the larger truck rode much better as the staff suggested, over the smaller truck.

karen c. on

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Alex B. on

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Robert R. on

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Check mileage to next oil change and compare to the mileage for the rental trip. Service light came on half way through the trip

Emily C. on

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Larry R. on

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everything was fine it was great

Diane F. on

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Barbra ann R. on

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Just have the units that are promised available. This has happened to me more than once. But all in all I stay faithful to Uhaul.

Daniel P. on

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Heidi was beyond helpful. I wasn’t aware of everything that you have to offer to fit my needs. I will contact directly in the future to help with my bookings. Incredible service!!!!

thomas a. on

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Rented a van for 1 hour, 15 miles total, dealt with the same person. walked out paying $46.00 On a $38 dollar quote. I will never use uhaul again.

amy m. on

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Takes forever to check in and pick up 1 small reserved truck. Never more than 1 person on. Took 35 minutes in the store to get my truck.

Christian T. on

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The online rental was a disappointing experience and very inconvenient I would not recommend it to anyone.

Robert C. on

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The staff at the Bangor location are awesome!

april g. on

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mike i. on

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ALLISON H. on

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Storage was easy to access and staff was always helpful.

Joe S. on

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DEBRA S. on

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As always I can get the best from U-Haul service. Thank you Hidie at the Summer St. location in Bangor.

Richard H. on

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James B. on

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The manager was very friendly & everything was quick & easy. A+ experience

craig c. on

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All went great.

Lee S. on

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Hire more people! The wait times are ridiculous.

Ainsworth K. on

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Bernard M. on

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Everything with the rental truck went well until I went to return the vehicle. The attendant started going over the body of the truck and started picking the marks and scratches that clearly had there for some time. HOW did these get here? he starts questioning me. I can assure you that I had nothing to do with them, but it was not pleasant to feel like a criminal being questioned. But as soon as he found out I had bought the extra insurance he basically brushed me off and said, "you're all set. There's no problem now" My fault in this was trusting the rental place where I picked up the truck that everything was all set. Lesson learned, ALWAYS go over vehicle and document everything! But honestly I'm not sure most people would have picked up on what had been pointed out in Bangor. The truck ran good and had plenty of room none of that was an issue.

James A. on

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Douglas D. on

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Matt was very helpful and polite.

Dean E. on

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dale p. on

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Only issue was no dolly in the 26 ft truck and they had me down for a pick up reserved when it was a 26 ft truck.

Travis V. on

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David C. on

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Dylan provided excellent customer service he even above and beyond in my opinion.

craig b. on

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everyone was especially helpful.

KATIE F. on

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One day I was loading some things into my vehicle and struggling. The staff person could likely see me on camera, but closed the garage anyway. I buzzed the door to be reopened and no one replied.

Debbie M. on

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Thank you to Heidi and the staff at Sumer St location in Bangor ME. You where all very helpful.

Debbie M. on

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I wish the rest of my move went as easily as picking my 4 u-boxes from Heidi and her staff.

Debbie M. on

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Thank you too Heidi and the staff at the Summer St. location in Bangor ME. They were very helpful, in a very stressful time.

Debbie M. on

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Heidi Ferguson was fantastic to work with. She and her staff went above and beyond to ensure that the pick up of each of my 4 u-boxes went as smoothly as possible.

shante b. on

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This was the worst u haul experience I ever had. Only one person knows how to do things. Which means she is the only one that can help with anything, Which takes for ever. ROACHES!!! YUCK!!!!