Customer Reviews for U-Haul Moving & Storage of Bangor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bangor

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Colleen D. on

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The location was most helpful, especially considering that they had to deal with the fact that they did not have my reserved vehicle at their location. They were quick to compensate me for the error, with an upgrade to a larger truck, and allowed for extra mileage, at no additional charge.

James L. on

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The guy running the place really had it together... he was polite, efficient, friendly... I was in and out of there in just minutes, when checking the truck out in the AM and returning it in the PM. I'll be back!

rebecca c. on

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Erin M. on

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brenna K on

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Extremely unhappy. Loaded box 6/6, guaranteed arrival to Portland OR 6/19. Wrong box arrived to OR 6/13. I`ve been charged full amount and mgr in Bangor Chris Scott will not return my calls anymore.

Angela H. on

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michael L. on

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Nikhil M. on

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Improve timeliness. I had a 9am reservation and wasn't seen in store until approximately 9:30am

Robert A. on

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Charged $14 late fee after told we were "all right" - refunded when I complained

DALE J. on

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Tammy T. on

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It was very difficult getting to the location due to the roads. For people from out of town, it is not very clear. Once I got there it was easy.

Wayne M. on

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CHARLES M. on

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STEVEN B. on

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Staff was personable, courteous, and eager to help me out. It was a great experience. I have rented from this location multiple times and the service is always great.

dAVID R. on

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Daniel H. on

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David B. on

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I rented pickup and a trailer. The pickup was brand new,clean and even had that new vehicle smell. The trailer had some age and dents and dings from use but was still solid and worked very well.

BRUCE B. on

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Very fast, friendly and completed the return promptly

Walter G. on

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Just make he are she happy

David L. on

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Staff was extremely helpful and professional.

HILARY K. on

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ROBERT A. on

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Nothing. All good!

Vincent M. on

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Vincent M. on

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dustin patricia b. on

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Daniel M. on

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Very competent person at desk; clearly explained the rental details; friendly and helpful.

JOE W. on

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Lynn S. on

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Jessica P. on

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Christene B. on

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Christina S. on

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Dylan W. on

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Danielle K. on

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Dave made my stressful morning before moving funny and light hearted! Thank you!

Joe C. on

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William K. on

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Scott H. on

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BOB W. on

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Leroy S. on

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The lights didn't work!!! Called the help line, put on hold for about an hour with no help!! Your support service was terrible The trailer worked well but having no lights while traveling for 15 hours in heavy traffic with rain fog and darkness made for an exhausting trip You should refund my money

Dominick B. on

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Very unhappy with uhaul after my last experience. No two people where on the same page. We rented online from Blue Hill Maine and was informed after the fact that we had to pick the trailer up in Bangor. Got to Bangor and our reservation was gone, then the computer crashed and we had to start again. Then when they went to hook the trailer up it was a inclosed trailed and we needed an open trailer. The young gentleman went inside and adjusted the contract to the correct trailer. Trail worked well and was cheaper than quoted online. The general manager was aware that we were not returning the trailer in Bangor but returning it in Dover New Hampshire where we live. The owner of the uhaul in Dover informed us that Bangor should not have allowed us to rent this trailer knowing that we weren't going to return it. This was a very stressful experience because nothing went right and I had to call customer service several different times on three different days to address these mistakes.

Cason S. on

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IRV L. on

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hector C. on

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DAVID L. on

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Edmond M. on

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Van wasn't clean: tailights broken. The uhual app doesn't work where I dropped it off. The customer service i experienced was a collection of terrible individuals.

Mike T. on

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Reserved the truck for 24 hours (with invoice indicating so). Was asked to have truck returned much sooner. Seems like this location's database or data entry needs some attention.

Richard L. on

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Richard D. on

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KRISTIN E. on

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PAUL P. on

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They know what needs to be done when a customer comes in to turn a vehicle well done

charles b. on

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reid b. on

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GREG G. on

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DAVID B. on

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Keep it up!

beth s. on

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Kelly S. on

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Veronica W. on

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The vehicle's engine light came on doing the rental. They sent us to a mechanic who shut the light off. It came on again doing the trip. They also book us originally for the wrong day

WHITNEY T. on

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Great experience, great customer service :)

Robby K. on

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Amanda W. on

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Andrea A. on

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Picking up in Bangor was 20+ miles from the facility near my house. I was told by a U-haul rep. to do online 24/7 rental to get the truck where/when I wanted. They neglected to tell me that needed to be done 24 hrs ahead of time. It was also not stated on the web site. As a result I paid twice as much for my rental.

Timothy A. on

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Elizabeth G. on

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Very nice service

NANCY M. on

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DENNIS O. on

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Very nice person. Took care of everything in a professional manner.

TIM C. on

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Young guy was excellent !!! All by himself - great people skins. Lots of keystrokes to finish rental agreement. Very proficient - Total class act.

Stacy M on

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Staff were friendly, helpful and respectful. Not qualities found today in alot of businesses.

Pam S. on

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Not one thing could be better. Jennifer and Justin were amazingly helpful, friendly, and accommodating!

Wilson Z. on

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Nothing to improve. A seamless drop-off, as every function was computerized and handled on the spot. Friendly attendant as well. Evident that the technology freed him up to be friendly, as we could shoot the breeze while the entire transaction closed via cybernetics.

Jonathan H. on

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DIANE F. on

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PARKING WAS HORRIBLE! HARD TO GET IN AND OUT

Autumn W. on

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The customer service was excellent. My experience was easy and convenient. Overall I was extremely pleased. It would have been nice to receive credit for the extra gas I put in the tank but not a big deal!

Michael H. on

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Could don't have been easier to pick up and drop off

Robert D. on

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Amy T. on

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Donald S. on

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dennis h. on

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An excellent experience. Will definitely use this location again.

dorthy h. on

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Serve coffee to your patrons while they're waiting

Nathan L. on

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SHAHRAM P. on

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VERY EASY AND GOOD SERVICE

JOHN L. on

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David L. on

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Anita J. on

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DANA A. on

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Mike O. on

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Frank K. on

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Jennifer was very helpful. Perfect rental experience.

MAYNARD J. on

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several errors in reservation and billing - reserved for one-way and it was set up as local. Charged higher amount for insurance than what was selected, charged for six sets of pads instead of one. Mistakes not discovered until drop off several states away, and many inconveniencing phone calls to resolve, and then never received a return phone call to explain results, only received an updated bill via email. Very poor customer service.

jacob b. on

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Everything was very professional and it's was great customer service

ROLAND B. on

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Carl H. on

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I dropped of the truck after hours which made my day!! Your drop off was very easy and the process very quick. I tried to get there before closing but it didn't happen! Thank you for being there! - carl

Kevin D. on

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Great customer service. Very efficient .

Irvine M. on

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Irvine M. on

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Stephen W. on

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russell m. on

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NOREEN K. on

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considering that I was given a location that was closed and the place had no idea that the trailer was coming in they were polite and helpful.

marcus e. on

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Colleen J. on

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Jennifer was very helpful and took care of a minor issue with the gas gauge. Very pleased!

STAN S. on

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David R. on

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alicia b. on

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Edward E. on

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Karl J. on

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kevin m. on

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Wendy J. on

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Jessica J. on

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I had a very bad experience with the uhaul call center. My truck got stuck in my driveway, just wheels spinning in the snow. I was told, because the truck was out of warranty (more than 60,000 miles), they wouldn't help me and I would have to pay for a tow truck myself. I paid for the full insurance and, clearly, it was not my fault I got an old truck, so I was VERY disappointed in that answer. The woman who checked us out in Bangor agreed that that was not the way I should have been treated and made up for it with empathy, a great personal experience and a discount. Until I talked to her, I was done working with uhaul. She definitely saved my Customer Experience.

Robert C. on

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david k. on

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Stay the same- the service was great, the people were friendly and helpful.

Kevin B. on

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Nothing. Everything was excellent.

nicholas h. on

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Very nice process

travis h. on

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leroy l. on

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Pre register is a great service

Carolyn P. on

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sherwood g. on

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Make sure it has the correct a mount of gas that you say it has would be good !!

Kristen A. on

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The truck was dirty both inside the box and in the cab. It was dismissed as "it is hard to keep clean this time of year." I understand but it can be done, it just takes a little work. The visor on the driver's side was broken and wouldn't stay up out of sight. Lastly the ramp on the truck was missing.

RYAN B. on

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brenda t. on

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Customer service was great. Polite, humorous and customer friendly.

Stephen p. on

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David l. on

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This is the first time I had rented a vehicle for a work related need and everything was fantastic. The process was easy, the price was great and the service from all employees I interacted with was professional and top notch. I will definitely rent from this location again in the future.

RONALD L. on

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ann j. on

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Friendly sales clerk, easy pick up, clean truck!!! GREAT EXPERIENCE!!!!

Denise M. on

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I didn't realize I would be paying a dollar a mile and was horrified when my bill was over 600.00 for going to New Bedford and back! I was thinking I would be spending up to 300.00 but the joke was in me.

Adasha E. on

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Sarah D. on

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Tom L. on

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Adam P. on

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Jason W. on

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Stephen p. on

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Only had 1 person working and had to wait 30 minutes to return equipment

Johnathan U on

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Best way to move is to use the cargo unit.

MEHMET C. on

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So I needed a truck to do some moving and called uhaul and asked for the guidelines on renting a uhaul. I was speaking to someone named Jennifer and she had told me I had to be 18 to rent so at that point I was like perfect i turn 21 this Friday. I came to uhaul talked with Jennifer and she was very kind, friendly and easy to joke with "but I am a funny guy". I'd say my overall experience and with her help was very professional and excellent I'll possibly come back some day but we will see:)

Robert T. O. on

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Made the reservation online; website was clear and easy to navigate. Had to extend reservation; one phone call to U-Haul Summer St. Bangor and it was all set. Will definitely use U-Haul and this location again!!!

JULIE S. on

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sarah m. on

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Staff were knowledgeable and amicable.

DEBBIE H. on

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You should update your website with the availability of items. Website says small utility trailers can be rented at Broadway street. They said they don't rent them. I had to go out of my way to get to Summer Street but Jennifer Hughes made the experience a very nice one! She is a valuable employee I'm sure!

Natalie H. on

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The person helpung me was new and while he did a good job please keep him with the lady until fully trained as she is nettr than excellent.

haley s on

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Jennifer, in particular, staff were always ready to ans, any questions. Jen made adj, when I needed to change unit sizes. This is a great place for storage I will tell my Maine friends.

Sonia Y. on

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Maynard J. on

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DARREN M. on

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Nick was great!

Israel S. on

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Next time when there are two people at the counter, make sure both of them can help customers. Having just one person in the office who deals directly with customers is the worst way to do business. I found that at both centers two employees were present but only one of those employees could help me. The other employee just sat in the chair and stared at the other while they were assisting all the customers. why employ people and not train them to work with customers is stupid. Every time I have done business with Uhaul It is always the same thing. I am not satisfied. The only thing I can say good is that Jen was willing to go out of her way to find me a trailer at a different center. Thanks Jen you are a good egg!

Jennifer W on

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Did not like that it was on the 2nd Floor, also stairs where really small. The pipe you had to duck under was making loading in things a bit more difficult. Otherwise really nice.

MATTHEW P. on

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Ryan R. on

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I didn't get any help with adjusting the mirrors.

KENITH L. on

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JEREMY R. on

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The online registration failed totally. I never received a pickup time or location. I just had to show ul on Summer street. Fortunately, they were very helpful!

Josh K on

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The young gentlemen that help me was very patient and a friendly. He was super helpful showing use the different size units.

RONALD L. on

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Kirk R. on

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JOHN R. on

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Staff on site was top notch. Informative, capable & pleasant. Hire more exactly like my welcome party

Bill K. on

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VICKY W. on

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Our experience was excellent. They went far above our expectations in helping with the wiring. They are very friendly, helpful and knowledgable. Will definitely use them in the future.

Stephen V. on

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Very simple process.

Irv L. on

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Many thanks! Good experience! Employees were friendly and knowledgeable and that's why we keep coming back!

Donald M. on

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fred H. on

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Thanks.

CAMERON C. on

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Danielle K. on

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Jen was great!

Chris M. on

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lisa m. on

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ROBERT W. on

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dave b. on

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1st trailer was inoperable, but a substitute was found within the hour.

Dianne J. on

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Super easy return.

Patrick D. on

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I thought I rented a vehicle for $19.95 per day plus $.26 a mile, which would have totaled $78.71 total and not the $112.00 I was charged. Totally False advertising!

MATT H. on

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Your website is horrible. I was looking for a trailer for a quick job in Bangor and the site sent me to your Hammond Street Extension location. As I arrived, I received a text telling me my reservation was ready in Waterville- a location at least ONE HOUR'S DRIVE AWAY! Thankfully Mostafa, your Manager at the Hammond Street location, was incredibly professional and helpful. If not for him, I may have attempted to rent from one of the many equipment rental businesses in close proximity to his location. After confirming he did not have equipment suited to the job for which I needed a trailer, he listened to my description of the job and looked at nearby locations for a suitable substitute. He then called the Summer Street location and reserved the best option in the area for me. The process was seamless at Summer Street. After my job was completed I received a call from the Waterville location asking if I still needed the trailer. The site got me in the door to deal with Mostafa, but that was about all it did right!

Brandy w. on

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Had gage sticks. Second truck in a row that has that issue. I drove 12 miles paid 10 in gas. Was not impressed.

Germaine B. on

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Thank you

Mark G. on

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Nothing to recommend to improve service.

MICHAEL G. on

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Bruce A. on

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Jennifer was just awesome -- we had to keep our rental a bit longer, and Jennifer called us to make sure we were ok. She is so pleasant it was a great experience.

Susanne T. on

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donna m. on

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Ron B. on

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Either DROP your "Box" idea, or make it user friendly. If you wish to contact me to discuss this farther; please do so. Ronald P. Butler

KATHRYN b. on

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Please be sure to check all tire pressures on car hauler trailers. We had to stop at another uhaul and get another trailer because the tires were not inflated properly and it was causing the vehicle to shake. There was also a tire on the trailer that did not have the correct rating. Thanks

Joshua C. on

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christina l. on

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William C. on

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David T. on

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weymouth p on

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The service was very helpful in meeting our needs.

Greg S. on

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Very good service except I had a nail in one tire which required a service call. They came right out an serviced it

Anjelica D. on

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Price should not be advertised at $20 when it actually comes out to $50. U-Haul has false advertisement and I will not be using this service again.

Josey M. on

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Staff was amazing, very accommodating, and would recommend to everyone to use the Bangor location

steven b. on

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CHAD B. on

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PATSY O. on

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Eric L. on

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ROBERT W. on

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Excellent customer service, great vehicle for the task, very reasonable cost.

Jason P. on

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DOMINIQUE R on

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The staff in Bangor were outstanding. I have already told.family and friends about the staff on Summer St in Bangor. The staff in Bangor are 2nd to none. They are the best

BILL K. on

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Nothing, everything WAS GREAT,

PROFESSIONAL SAT I. on

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todd m. on

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corey s. on

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Donald O. on

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Roger H. on

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Nicholas M. on

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ALICIA P. on

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Edward N. on

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All went well. Good service. Good begin. Easy process. I would have felt more comfortable with the insurance but at 25% of rental pice it's overpriced

William K. on

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Put shorter chains on the trailer.

james h. on

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The service we receive @ your Bangor location is always professional and excellent!

RUTH J. on

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Hard to get to due to the one way streets and small.

Adam J. on

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Overall an OUTSTANDING experience! This was my first time on a long, one-way move. Everything went like clockwork. Plenty of time and more than enough miles were allowed. I'd do it again in a heartbeat!

Robert G. on

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Rose S. on

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Called this location 3 separate times, for information and a reservation. It wasn't until the 3rd time, when I got the manager of that location, that I discovered my order was all wrong. She, however, did a great job, in getting it all corrected for me.

Jenny E. on

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Nothing. The staff was friendly, patient and helpful.

Wendy B. on

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James W. on

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Keep up the very good work.

John F. on

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My experience was very good and the help was awesome. The general manager was Dave Martin, he was a big help. After I broke down with my truck on I- 95 in Bangor Maine, Dave & the staff got me the help in needed to keep going, even @ 7:00am. It's great to know that there is still very good people out there to help you. Again thank you !

Michelle H. on

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TONI H. on

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I can't think of a thing. Excellent job!

Amy M. on

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HEATHER H on

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Very good experience and never had any trouble

carolyn a. on

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daniel b. on

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Galen L. on

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Jeff P. on

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Devon T. on

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I needed the truck at 8am on a Sunday and they don't open until 9am they were great and let me have it a day early free of charge to accommodate. That helped with everything so much and if I ever move again I will be using the uhaul service.

stephen c. on

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Leif F. on

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Hector C. on

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The best ever. You made our move so easy. Thank you

MICHAEL B on

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Na

Michael B. on

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Na

Wayne T. on

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Charles M. on

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Nice location and friendly staff!

Susan M. on

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carolyn g. on

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This location was the opposite of the pick up location. They were helpful, fast, and professional.

Mama S. on

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MICHAEL G. on

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I really want to say that the gentleman serving us went above and beyond, was very fast, helpful and courteous. I went in to just rent a trailer not knowing I was also going to experience exceptional customer service. Thanks so much for this pleasant experience during our stressful time of moving. Mike

Christopher R. on

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Sarah H. on

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ashley b. on

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Stock supplies well; the representatives ran out of paper when I was there and had to print my contract on scrap paper, which already had writing on it. After seeing the 10 foot truck I requested, I wanted to swap for a 15 foot truck, and the fact that I would have had to wait for the employee to go to Staples and get more paper to print a new contract kept me from doing so (because I was pressed for time and couldn't keep waiting around).

Louis B. on

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KRISTAN C on

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All three times I was at the facility, there were issues with either payment, or obtaining access to the unit itself.

Donald H. on

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David M. on

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excellent service, was very busy but was greeted with a hello when i walked in, Jen the new manager is doing a great job, Nick hooked me up and equipment was top notch shape, would not go anywhere else for my U Haul needs. store was well orginized and clean. on a grade from 1 to 10 i would rank this one a 12

KRISTAN C. on

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I had three points of contact during the three months that I had a storage unit at this Uhaul location, while the staff was friendly, the first time I was there, and attempted to us a VIP gift card towards my purchase of a storage unit and a truck, I had to go to the site three different times to activate my unit and rent the truck because no one there seemed to know what to do with the gift card or how to apply it. Finally, someone knew how to apply it to my account. The second time I was at this site, I was attempting to access my storage unit and I was unable to open it because it was painted shut and would not open. A staff member had to be called to pry it open for me, and this took more time than necessary to grab something quickly from my until. My third and final contact with this Uhaul site, consisted of moving out of my rented storage unit the day before the lease ran out, (which is today). I was moved out by 4:10 PM, (the site closed at 5:00 PM), and when I went to return my swipe access card at the front desk, I was informed that I could not check out of the unit because and employee was still logged in to my account and he had left for the day, so they could not check me out until the following day. Due to this staff members' error, (not logging out of my account), I then was accessed another bill this morning for another month of leasing the unit. I was informed by the manager at the site that I just ignore the charge today, and that my credit card would not be charged for the amount of renewing the lease this month, however, this incident caused anxiety for me, the customer. I will never use this Uhaul location again. There were three different points of contact with this location, and every time I was there, I experienced a stressful, negative situation - that was NOT the Customers fault. I would like to file a formal complaint with Uhaul and I recommend that this Uhaul location be audited for best practices/operations, and computer training, for all employees. Thank you.

Craig W. on

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I could not think of anything to improve. The service was prompt, efficient, and courteous!

Evan W. on

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The truck mirrors need to be adjustable. I was looking at the side of the truck the whole drive. Also, they forgot to put my furniture pads in the back of the truck so I had to make a separate trip back on an already very busy day.

James W. on

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Excellent service, price, and product. Many thanks, please keep up the good work.

Brieanne B. on

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ALAN S. on

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Diane S. on

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Matthew M. on

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don k. on

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Belinda B. on

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Asked for moving blankets but did not receive them. But on a bright note I was not charged for them?? The workers were very accomadating to the needs I had by given me extra time - which I didn't have to use, and by holding tv kits that would not fit in my compact car until I picked up my truck. VERY CHEERFUL AND HELPFUL!!!

jeff v. on

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I left a pair of sunglasses and reading glasses in the truck cab. No one set them aside or called me to let me know

Bill M. on

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Jim V. on

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good customer service.

Bob E. on

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Continue the good experience.

Robert F. on

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No issues what so ever on this end, very professional and easy to work with.

William S. on

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The staff member was very efficient and courteous throughout the entire return proces.

Liz A. on

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Overly complicated rental agreement. The Rental contract in store was COMPLETELY different than the reservation. While price was about the same, it was needlessly over complicated resulting in 15min of discussion trying to explain to me and explain what i saw on the website.

Bryan G. on

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Kevin D. on

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Easy in and out. Very efficient.

JON R on

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The staff is a little more friendly then the mass ave in Boston

Everett P. on

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leah c. on

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Great staff! Very efficient, easy to get to. Not a lot of parking though, if you need to leave your car.

Mark C. on

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Customer did not leave a comment.

ROSALYN B. on

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My rental broke down and I was promised that a replacement van would be waiting for me the next day, but when I went to pick up the replacement van and it also malfunctioned and as no other equipment was available I left dissatisfied.

KORTH E on

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Overall it was very good.

Janis D. on

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DOUG B. on

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CHRISTINE E. on

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Susan T. on

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wayne b. on

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This is the first time in years I got in and out quickly! Please thank the lady and gentleman who helped me.

Bion S. on

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Keep up the good work, the staff was great the truck was brand new...

Brenda B. on

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Thomas J. on

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Nothing...just keep doing what you're doing!

richard w. on

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You sold me the wrong size clip and curved bolt. They are too large. You are more than an hour's drive from me. What should we do? Also, there was no bot to go with the bar that the hitch goes on. You kinda left me in the lurch. My number 207 348 6242

ronald L. on

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Staff very knowledgeable, helpful and efficient (funny, too). Excellent customer service!

Amanda H. on

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Excellent customer service! I will rent at this location again.

IRV M. on

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Christopher P C. on

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My original contact was a female. When I went to get in the truck, I noticed the mirror on the driver's door was smashed and there were bits of mirror on the ground near the truck. When I told this woman and she came out to see it, she wrote something on my contract and said I was good to go. I told her I was concerned that I would be pulled over by police for a moving violation with a broken mirror, she said it was no big deal. I ended up coming back to the rental location an hour later as the boxes I purchased weren't put in the truck. Another manager had come on duty, I mentioned the mirror to him, he said give me 10 minutes and I will replace it for you. That gave me a lot of peace of mind. Another issue is I was not told by the renting location that the receiving location at my destination did not have a storage facility and I had to drive a further half-hour to get to that other U-Haul property. By that time, they were closing for the day and the truck had to sit fully loaded on their property until the next day when it could unloaded into a storage facility. This was through no fault of mine and I was charged an extra day which was not right. I should be credited for the extra rental day as I was NOT told the drop-off location had no storage facility.

Debra D. on

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Very friendly staff and they got me a truck the day of my move. Very satisfied! Thank you!

Andrew M. on

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jon A. on

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LAURENCE H. on

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bill k. on

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Keep up the fast friendly service, i was very impressed. They even carried my boxes out to the truck, very good customer service.

THOMAS L. on

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Excellent drop-off place.

paula k. on

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Bruce B. on

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tim d. on

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William L on

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U-Haul was very helpful throughout the whole process.

darrell s. on

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antolin D. on

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If you take the deal to bring the equipment a far way place like Bangor, you should get the discount even after you reserved the equipment. I was offered $70 discount to bring the equipment to Bangor, then brought it, but since I did not agree to it initially I did not get the discount. This is not fair- I did you a favor bringing it down from Calais.

Barry R. on

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gerry o. on

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Very Accommodating! I asked for a newer Uhaul 4'by8' and they switched the units right out for me

DEBRA M. on

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Very friendly, welcoming, and added useful information.

CINDY L. on

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Kurt F. on

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Todd B. on

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Very well organized, fast checkout. Pleasant staff.

Timothy A. on

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DANIEL S. on

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william g. on

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Andrew G. on

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Jeffrey S. on

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Jeremy E. on

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Florence S. on

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Lorien M. on

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My dolly had a wheel that would seize

Diksha M on

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Staff was very helpful and provided Ubox quickly when regional office had messed up my reservation.

Samantha P. on

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For starters, when you allow someone to reserve a vehicle online for pick up, it would be stellar if you'd provide the correct, complete quote for the entire rental, as I was quoted 96$, and ended up paying 190$ instead. 190 wasn't an issue, but I would have prefered knowing about it upfront, instead of finding out after I signed all the paperwork.

William L. on

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The staff was friendly and very helpful.

Brian M. on

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Had a couple customers in front of us on time of drop off (so can't hold that against them) but once it was our turn, associate was very personable and had us drop trailer and go while he would put it where he wanted it after we left...

James G. on

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Customer did not leave a comment.

KIM S. on

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I put above average because I didn't see the inside of the building. I used the 24 hour drop off box. This drop off was excellent.

David D. on

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The staff was friendly, courteous, and efficient. They made it very easy to be a customer. The transaction was seamless. Thank you.

Roy M. on

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Overall, the van was in very god condition. But, thre was cigarette ashes in a cup holder and crumbs, sesame seeds, and pet hair on the passenger seat

John S. B. on

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Nothing

Jeremy L. on

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The truck smelled like smoke, broke 500 feet down the road and rode like a $20 baby carrage going 70 mph. I was not satisfied at all.

REBECCA H on

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Thanks so much!

THOMAS H on

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After I was told one thing about a month off and was actually given it . Then after midnight it charged it right back. And nobody seemed to want to solve the problem.

DAWN N on

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Second time renting there. Clean facility, easy access. Very good staff.

ARTHUR B on

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all of my belongings were just auctioned off. I was told to leave when I attended to give the winner a letter stating that my unit contained material evidence relating to the abuse of my toddler son.

SAMANTHA C on

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200 limit is not enough for my comments... Not well managed. I THOUGHT I paid for climate control. When I moved my items out of storage, my TV was frozen solid With frost on it.

scot p on

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Very helpful crew.

ROBERT B on

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Your staff and facilities made my moving experience much easier. Thanks!

scot p on

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When I first called, call center lady sounded condescending. Went to web site figured things out. The live chat helped alot. Then I called back made my reservation.

KATIE K on

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So easy. Great experience. Good staff.

TOM C on

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no comments

bruce j on

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The staff was extremely helpful and accomodating. They made this experience stress free and easy! We highly recommend UHaul of Bangor!!

HAROLD M on

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The unit was perfect for I wanted it for. I used it in winter, spring and summer and had no trouble accessing it. I will certainly come again if the need arises

CAROL G on

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I have interacted with 4 staff persons. All were courteous, respectful, knowledgeable: professional and warm in their demeanor.

AMANDA M on

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The staff was amazing and very helpful! Thank you so much, I believe her name was MaryAnn, she and another young man went above and beyond to assist me! Great Staff!

CHARLES M on

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Finding a `Rat Trap` in the storage unit did not instill any confidence. If a rat can get in the place is filthy and likely not secure!

CRYSTAL D on

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Because of that new guu?

Bob S on

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Good people to deal with. Boxes were clean and were delivered on time. A plesant experience.

SAMANTHA C on

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Everything was great and well maintained. I felt comfortable and also felt that all my needs were met! Thank you for such great service!

ANDREW B on

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The service was excellent and the staff very helpful.

DAVE M on

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great service, New Manager Dan and his crew were very helpful. Can`t wait to see what the new center on the corner of Hammond street and Odlin road in Bangor will have to offer

SAMANTHA D on

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Horrible experience

ANGEL Q on

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the space was not what it appeared and there was no way for me to store the items I needed to store and drove there with a loaded trailer and was not able to store my stuff and drove away frustrated

DAWN A on

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I had staff that didn`t know policies and staff were rude and condescending. I will never use Uhaul again. I shouldn`t have had to wait until Monday for the manager.

DONNA C on

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Excellent experience. Nice people.

Bob S on

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Staff were courteous and friendly, and knew what they were doing. It was a pleasure doing business with them. Bob

DANIEL P on

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Good job

Matthew M on

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Staff was very helpful and professional. Great service at both ends of move.

WILLIAM S on

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_After_ I paid for the storage unit I was told that because of a problem with the computer I could not have access until maybe today.

BIRGITTE P on

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Dave Martin and his storage and moving crew were exceptional. We even got a ride to the airport to pick up our rent a car. Amazing! Def would recommend

MATTHEW R on

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facilites was clean and my storage unit was easy to get to from the outside.

TAMARA B on

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Well stocked and tidy.

TAMARA B on

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Very accommodating staff!

KACI LYNNE H on

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The staff were excellent but the building terrible. I ended up not moving my stuff in and went with Bomarc instead since they have pull up units 10x10 for only $80.

ALEJANDRO N on

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Excellent staff, they help a lot.

JAMES F on

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We had an emergency and Dave, manager, was quick to respond. Jennifer was extremely nice and coordinated our contracts, Ian and Jason were helpful as well. Thank you for providing excellent service!

CHARLES C on

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Thank you for the service.

JENNY A on

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Helpful staff but we were charged extra and are still being charged for a uBox we do not have:

JOSHUA W on

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The box was precisely what I needed to move a one bedroom apartment.

JOSHUA W on

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The facility was very accomodating and even allowed me to load my ubox inside of a garage so that we were free from weather constraints

JERI M on

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Very courteous and helpful staff.

PATRICK W on

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no communication whatsoever..could not contact anyone. supposed to deliv. Thurs.

BETH S on

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Jason at Bangor UHaul very professional and was swift to rectify a mistake. Contents arrived in good condition and a little earlier than expected. Ubox was just right size and very affordable.

KAY C on

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One ubox did not have a rain protector on the box. They gave us the wrong box at pickup. The gentleman who assisted us was rude, would not answer our questions and was dressed in a filthy shirt.

DAVID M on

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Matt did an excellent job with my U Boxs, his service was outstanding. you can tell he had a great trainer, taught him well :- Oh yeah it has been in the 80`s every day out here

SABRINA M on

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Very convenient, could use more places in the box to attach straps, items shift during shipping, so you really have to pack it tight. The door latches on one of the pods broke, needs to be stronger.

MICHAEL S on

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Wonderful competent staff. Keep them !!!

TERRY B on

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Help Solve a major shipping screw-up. Thanks! I will use U-Boxes again.

KERRIE J on

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The gentleman I delt with at the Bangor location was AWSOME!!! Very friendly and easy to work with. Made it a very pleasant experience.

SHIELA G on

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The employees were extremely nice and very friendly. It was a welcome relief after moving! Thanks U-Haul Bangor Maine!!!

SHARON H on

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Excellent

RICK M on

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All of the staff have been very friendly and helpful.

ANNA A on

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N/A

LORI R on

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Excellent staff on both ends. Special praises for Jason in Bangor. Would have appreciated several more tie down rings inside the pod, midway up and near the floor.

FAITH B on

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MY BOXES CAME BACK WITH AN ODD SMELL OF ANIMAL URINE AND MICE FESSES

RUBY J on

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The staff was very helpful and a pleasure to work with.

ROSE P on

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Positive experience, very helpful staff,would gladly use U-Haul again if I need to store furniture.

KARL K on

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I like that you can drive your vehicle inside for those rainy days.

DAVID M on

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excellent choice of units, impressed with how clean everything was there, freindly staff

KERSTE C on

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I was originally assigned to the Old Town U-Haul, which was a terrible experience, but the Bangor U-Haul straightened everything out for me.

NICHOLE C on

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great service,close,convient staff was very helpful and friendly

KATHERINE F on

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The Bangor facility was wonderful. Everyone was helpful and courteous,

STEVEN C on

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It was great.

NANCY K on

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Clean, organized facility and staff was very helpful. I would definitely recommend to someone else.

PAULA B on

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The manager is very helpful. Staff is always friendly. No complaints!

WILLIAM S on

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Location was very convenient to our needs

MARK R on

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This U-Haul facility was a great place to store things. The staff were always helpful and friendly. I would recommended this facility to anyone in Bangor.

DIANE T on

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Excellant in storage and truck rental.

VIKTOR W on

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The idea behind the boxes is excellent and it is a superior way to store your stuff and far more convenient than a storage shed, but a little releif in these hard times would be nice.

JESSICA H on

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thank you for dealing with my mother...melissa cockerham.. ya you know who she is.. lol

COLLEEN S on

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The facility was very convenient and the staff was especially courteous and helpful.

ANDREW T on

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g417od

ELIZABETH C on

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The website pricing is confusing. The pricing seems sneaky. The 1-800 number is inconvenient. I was on hold for over an hour and still didn`t get through. The local office needs to have more control

MICHELLE O on

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Terrible experience. I will NEVER use uhaul again! Multiple problems with the whole process.

SHARON L on

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Jason was extremely helpful. Great place.....

THOMAS H on

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I do think that the storage area could atleast have some type of heat considering that this is Maine and it gets cold 3/4 of the year.

DAVID M on

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what else can you say that has not yet been said about the staff at the Summer street location, best service in the area

MARY W on

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very helpful and friendly staff

THOMAS H on

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It was very busy though it seemed like the staff could use more help. So people did not have to wait in such a long line.

MICHEAL D on

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My contract included storage in Me. for one month for both boxes. My account was charged an additional month.

ADAM P on

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everything was great

ISABELLE W on

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This was such a smooth running transition . I had no idea moving could be so easy. Would reccommend this for anyone, Thanks U-Haul for all your help.

JOHN T on

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Great job Dave, great job U Haul of Bangor. John E. Thomas / Gagetown NB Canada.

KENNETH P on

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Jason was very nice and helpful, he was there for aid during both visits to the facility. Thank you.

ABBY L on

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No complaints.

REXFORD D on

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Jason, the employee who assisted me was very friendly. It was very nice to get a first floor unit. Thanks!

CURTIS S on

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The staff at this location were extremely friendly and helpful. I couldn`t have asked for a better experience. They will definitely get my business the next time I need this type of service again.

STEVEN H on

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Worked with the same person I believe Tinafor initial rental and close out. She was most helpful and provided a high level of service.

MARY W on

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I WAS VERY WELL TAKEN CARE OF, VERY PLESANT PEOPLE AND VERY HELPFUL.

JANIECE E on

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Staff was awesome - very friendly and helpful!

ROSEMARIE H on

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The only issue is trying to get the storage key when they are all busy you don`t want to be rude, but you have too.

JAMES F on

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The Best

THOMAS R on

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Dave Martin was very friendly and help us in the best way.. I would recommend him to all my friends and The U Box as well.... I would do my move this way again...

KENNETH C on

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The fact that the facility closed at 7 every night was mildly inconvenient. However I`ve never met a friendlier group of staff in any professional establishment than those at the bangor office.

PATRICIA R on

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I have used this facility more than once and will do so again should the need arise for storage.

EILEEN P on

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The U-Haul people in Evanston, IL were rude and bungled things. However, Martin Freed in Libertyville, IL and the U-Haul folks in Bangor were wonderful. The man who delivered it was really nice.

TERRENCE P on

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great service

RUSSELL L on

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Staff assistance/ attitudes were OUTSTANDING - most notable was the time that Dave dedicates to his customers. Truly impressive and VERY much appreciated. I will not look at competitors due to him.

PRISCILLA S on

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I was not told that the unit I rented was up several stairs, so had to change units. This resulted in an increase of $15.00/month more. Not happy.

RUSSELL L on

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Very impressed with David`s helfullness!

BRIAN F on

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Dave Marten was especially friendly and helpful

MATT W on

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The facility was top-notch and the people were fantastic. Matt

JOHNATHAN W on

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Extremely nice employees assisted me. This made the whole process easy and convenient. Thank you Bangor U-Haul employees cu soon

ANTHONY G on

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the staff was helpful and understanding - THANK YOU!

WALTER M on

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This facility has always been clean and secure and well lit. The staff is always friendly and always have time to chat for a moment. Very pleased with all aspects of the facility.

RODNEY F on

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I will never use any other storage because they could not be better than U-Haul. Rodney Friend