Customer Reviews for U-Haul Moving & Storage of Beckley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Beckley

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Holly Lynn C. on

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Jacob Shawn P. on

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Susie D. on

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Great service and very friendly staff!??

TOM L. on

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Danny Leon D. on

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Fred Thomas S. on

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Raza A. on

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Customer interaction was very poor

Lori J. on

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Everything was great!

Patrick B. on

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Nothing. That is why I use this Location.

KATHLEEN B. on

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Michele K. on

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Margaret G. on

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I wish your system stored your customers information. I use uhaul often and always have to give them the same information. Other than that, the employees are the best ever!

travis B. on

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The truck wasn't available for us we never got the truck even though we reserved it in advance... U-Haul called us 30 minutes before pick up and said we don't have a truck for you until 3 days later and had to pick it up at different location 1&1/2 hours .... we was moving out of state that day and U-Haul was suppose to give us a $50 reservation mess up refund never received that either all this company did was screwed us over never will recommend them

William M C. on

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Sheryl Natasha H. on

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Great service, fast and friendly

John H. on

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Michael O. on

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Brett D. on

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Wilma E. on

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They were very helpful re turn in time. Have always found the personnel at this location very helpful.

Barbara S. on

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Great customer service!

Danny C. on

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Outstanding and very professional staff

marian c. on

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Teresa B. on

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chris m. on

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Amanda D. on

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The staff that helped us with our equipment was absolutely wonderful and very friendly. They made a stressful situation painless and easy! I am so appreciative

Duane C. on

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Thanks, you all did a great job. Friendly service and very helpful.

kim a. on

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greg l. on

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Angie F. on

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Clarence C. on

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COLLEEN B. on

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Your facility was a great place to store my belongings over the past 8 years. Always very clean and secure. Thank you for a great experience :-)

KATHY H. on

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Terry M. on

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Very friendly and helpfull

Tina S. on

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Jose A. on

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I like the equipment at uhaul because you can drop off anywhere you find a location uhaul

jack b. on

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Elizabeth Domini L. on

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Check trucks before hand and don’t Ever ties truck availability that you don’t have

larry r. on

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Excellent service. Very professional work. No wait time. Friendly and helpful service. Highly recommend.

JAMES E. on

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Sherman R. on

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Cheryl B. on

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Alexis H. on

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The vehicle smelled like poop and it was very hard 2 drive with that smell.

Kenneth L. on

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No suggestions! Easy in and out for rental! I will be back the next time that I need a commercial vehicle! Thanks!

Donald T. on

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Sherman R. on

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Cristy J. on

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lori l. on

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Troy W. on

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SHARON Y. on

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When I returned my trailer they did not check it in and rented it to somebody else and charged me $417 that I have to wait 5 to 7 business days (after the place I returned it to corrects their mistake) to get my money back even though I rented the trailer for a day. If my account gets any charges I will be calling back to get them covered. I went to buy groceries and my card was declined because of this mistake.

buddy m. on

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Sherman R. on

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Linda A. on

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Nelson W. on

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rebecca s. on

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Dwanna L. on

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Cynthia B. on

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E Terry M. on

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JENNIFER P. on

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John-micheal D. on

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Donald H. on

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Grace r. on

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Wonderful, helping people. A+ facility. Thanks

GEORGE D. on

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Ahmet S. on

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Terry M. on

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We have rented 3 trucks from you and will be renting another in May, I highly recommend U-Haul very professional. W ill always use this Company never had a problum. Thanks Ginger

Terry M. on

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Richard R. on

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DONALD M. on

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David H. on

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Michael L. on

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The salesman that helped me was terrific. He was very helpful and professional.

Priscilla C. on

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Staff was very professional, courteous, and nice.

terrie m. on

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Emo U. on

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My order was processed and ready for pick up on schedule. And when I dropped off the Truck in Charleston before 9.00pm on 04/13/2019 they had charged an extra day, But the Beckley office called and fixed the the issue. Kudos to the Beckley supervisor that is excellent customer service.

Nancy H. on

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Most everything was fine. Most of the staff was very helpful. However, it was difficult getting someone on the phone at times in the office. I WOULD use them again.

orville p. on

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Think everything went like clockwork well pleased thanks

RONALD D. on

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I always have a good experience at this uhaul . Staff is friendly and helpful

JOSHUA M. on

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Stoney C. on

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Everything went well! No problems and the on line check in worked well. Thanks u haul!

David G. on

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Had a great experience. Park lights wouldn't work and only took couple minutes for Logan to determine the problem was in my truck. Logan replaced the fuse even gave me a spare. Thanks!

Michael C. on

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Best UHual location I’ve been to. I moved 18 times while in military for 32 years. Trust me I’ve been to many UHaul centers in 7 states. Keep up the great service!

Kenneth E. on

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NOTHING! HAD AN AWSOME EXPERIENCE.

thomas m. on

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The staff at the Dacono and Beckley uhaul were very helpful in a stressful situation. I will use them again.

Thomas D. on

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james l. on

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Had a bery good experience

dwight m. on

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The agent who processed my rental was superb. He was checking the air pressure of a tire when I walked on the property. He immediately stopped and asked if he could help me. He opened the door for me and led me to the desk. While he completed the paperwork, he was super kind, seemed very knowledgeable about the process and was very quick and thorough. I feel like he went above and beyond to help me. I wish I could remember his name, but if this review finds its way to him, I hope his boss knows he is awesome. Best customer service I have seen in a very long time.

BRANDON J. on

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Facilities and equipment were fine, computer systems to actually get approved for equipment was ignorant. Wouldn't approve me to pull a Ford ranger with a silverado with a dolly, then didnt want to approve me pulling it with a silverado on a transport cause of weight....ridiculous

Timmy H. on

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ANGEL S. on

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jeremy w. on

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floyd r. on

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Steven B. on

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donna s. on

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Great bunch of people very helpful.

CARRIE G. on

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Staff was always friendly and helpful. Every once in a while it would be hard to get a hold of a staff member since the desk isn’t always manned, but other than that small wait it was great.

Alondra G. on

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My mattress didn’t have a cover and it stayed impecable. Amazing!

brandon s. on

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Great service

Shemeika H. on

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Very nice

Don Q. on

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Travel from out of town request someone help me get into my storage unit bc key was left in Florida and gentlemen laughed and said sorry I can’t help you. Call a locksmith! He was rude and obnoxious!

Selena H. on

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:)

Selena H. on

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Thankful for this staff!

sandra g. on

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I couldn't have asked for better customer service. Everyone at this U-Haul was very professional and focused on what my needs where.

GARY G. on

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Very nice facility and staff.