Customer Reviews for U-Haul Moving & Storage of Beckley

2,429 reviews

125 Ragland Rd   Beckley, WV 25801
(Intersection of Rt16 & RT19)

(304) 252-8679

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(304) 252-8679

125 Ragland Rd
Beckley, WV 25801
(Intersection of Rt16 & RT19)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very lovely place and the staff is very helpful 😀

CHISTOPHER L.  |  Overall Experience 
Rating:
5.0

No need for improvement.

MARSHA LYNN L. 
Rating:
4.0

Customer did not leave a comment.

ROBERT LEE II S. 
Rating:
5.0

Zach and the rest of the staff at the Beckley location are very friendly and helpful, offering helpful information and taking care of my questions.

TANA LYNN T. 
Rating:
5.0

Customer did not leave a comment.

patricia c.  |  Overall Experience 
Rating:
5.0

Nothing. When the uhaul was returned an employee came and check the truck out right away. Was very polite. Continue with Excellent customer service and you will go a long way uhaul.

CANDY M. 
Rating:
5.0

Very nice and jovial

MERENA M. 
Rating:
5.0

Customer did not leave a comment.

RODERICKLLOYD W. 
Rating:
4.0

It was a quality space and the staff was very nice

charles w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHIEL H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Very good customer service and very helpful.

RANDY E. 
Rating:
5.0

Customer did not leave a comment.

danny E. 
Rating:
5.0

Customer did not leave a comment.

HELEN RACHAEL O. 
Rating:
5.0

Customer did not leave a comment.

Leland S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANITA R. 
Rating:
5.0

Customer did not leave a comment.

JAMES JOSEPH JR B. 
Rating:
1.0

Accused me of not dropping trailer off

Nick W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Very friendly & clean. Someone was right there to help as soon as I walked in the door.

ELENA K. 
Rating:
5.0

Wonderful experience will use again soon

FRANCHOS DION E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT WILLIAM W. 
Rating:
2.0

Please contact me when you have accurate information on how you will take care of the results of the fire at your Beckley facility

STEWART S.  |  First Impressions 
Rating:
4.0

Quick and efficient.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY RAY G. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

HUBURT JR G. 
Rating:
5.0

Just a bigger drop off lot

Jimmy S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Nothing. The person was courteous, quick, and thorough. Thanks, Diana

dianna P. 
Rating:
1.0

All of my belongings were burned in a fire. I paid in advance. They said they would reimburse but I didn't get the money all I got was a bill. I am shocked to receive this survey

PATRICIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
1.0

Sending me a survey to rate my experience after all my belongings were burned and lost in your Beckley WV Facility is ignorant.

Jeff C.  |  Overall Experience 
Rating:
3.0

it burnt to the ground. It was all good til then.

THOMAS F.  |  Overall Experience 
Rating:
1.0

I’m sure it was an error that this survey was sent to me because all our belongings burned in a fire at our storage building. A little insensitive - maybe check your algorithms before sending an email AND a text for me to write a review.

Nichole L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BART V. 
Rating:
5.0

U haul web site takes forever spend a little more time helping less time trying to push other products.

MICHAEL DWAYNE A. 
Rating:
5.0

Customer did not leave a comment.

katherine S.  |  Overall Experience 
Rating:
1.0

Not sure why you would request this questionnaire..I've lost all my beings thanks to your facilities burn to the ground. And the lack of information from your insurance company...and why we have to be responsible for the fire under Our homeowners insurance...

mary ann k.  |  Overall Experience 
Rating:
5.0

Truck was not clean and should have been. Since I don't own a truck it would have been nice to know how to let the tailgate down. The lady that handled the transaction was really nice.

LINDA L. 
Rating:
5.0

Customer did not leave a comment.

SUSAN ESTER D. 
Rating:
5.0

Sales agent was awesome very helpful and willing to please.

PEGGY SUE B. 
Rating:
5.0

Customer did not leave a comment.

Kaylee H.  |  Overall Experience 
Rating:
3.0

The truck smoked like cigarettes and there were ashes all over the door and dash. There was a maintenance message saying it needed an oil change

JESSICA NICOLE T. 
Rating:
4.0

Customer did not leave a comment.

BARRY M. 
Rating:
5.0

Customer did not leave a comment.

NANCY KAY H. 
Rating:
5.0

They were very helpful when I needed to have the truck for an additional day. Great customer service.

WALTER B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT BENJAMIN S. 
Rating:
5.0

Customer did not leave a comment.

Randolph S. 
Rating:
5.0

The storage unit and building (climate controlled units) were VERY clean. Stored my items for one year until I moved out of state. I used auto-draft for my monthly payments and didn't have any issues with billing/payments. I only spoke to the office staff twice, to secure the unit and to "leave" the unit. Both times, the staff were friendly and knowledgeable. I would highly recommend the climate controlled units at the Ragland Road facility.

Donna S.  |  Overall Experience 
Rating:
4.0

They didn't have the vehicle that I reserved online. So I had to use a box truck instead. That was not ideal but I survived. There were wire hanging loose near the back gate. I told them and they said they didn't have the tools at this location to fix it. Overall I was happy with the experience.

LORI R. 
Rating:
4.0

Customer did not leave a comment.

Toni F. 
Rating:
5.0

Customer did not leave a comment.

ernie d.  |  Overall Experience 
Rating:
5.0

A good place to keep your belongings safe. Thank you!

Sharon R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
3.0

I pulled into the equipment return zone and obeyed the signs by staying in the truck and waiting for someone to assist me. After 10 minutes of waiting, I went inside to two employees at the counter and an otherwise empty store. One man held out his hand and said "Let me see the key" I gave him the key, he took it and looked at the truck, came back inside and said I could leave. Not very friendly or customer oriented.

Chelsea B. 
Rating:
5.0

Customer did not leave a comment.

NINA M. 
Rating:
5.0

I just want to thank every part of the UHAUL company! From location services, individual employees, phone customer service, scheduling specialists, etc.... about 98.99% of everyone I came in contact with was courteous, knowledgeable (if they weren't they found out or sent me to someone who had the answer) as well as concerned and compassionate about my entire situation. If it wasn't for UHAUL I wouldn't have been able to move our belongings to start elsewhere. My children an I had to move to a safer environment regardless and UHAUL made sure that happened. I'm a single mother of 3 little guys, I had to pack our home myself and I loaded about 80% of a 26 foot UHAUL on my own, that took time! I didn't have a lot of money coming in because my focus was getting packed but UHAUL worked with me every step of the way. I would recommend UHAUL to anyone in any situation where they need the type of equipment UHAUL provides. THANK YOU FROM THE BOTTOM OF MY HEART FOR ALL YOU HAVE DONE FOR MY CHILDREN AND I!!!

Millie D. 
Rating:
5.0

Customer did not leave a comment.

KATRINA C. 
Rating:
5.0

Customer did not leave a comment.

LINDSEY M. 
Rating:
5.0

Everything was great and the equipment was great as well thank you Uhaul will definitely bring my business back too you

FRANCISCO L. 
Rating:
4.0

Customer did not leave a comment.

DONNY F. 
Rating:
5.0

Customer did not leave a comment.

TERESA RENEE B. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
4.0

Customer did not leave a comment.

JAMES K. 
Rating:
4.0

Customer did not leave a comment.

MORGAN R. 
Rating:
5.0

I have used this facility numerous times. Very pleased with all those good folks. My son Just shipped out too Germany . Army Airborne. Thanks for.helping us store our stuff.

Michael C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Erica G.  |  Overall Experience 
Rating:
5.0

These guys are always great to work with. I've never had any issues and I've been renting trucks and equipment from them for years. Great yeam! My only suggestion would be that the owners put more towards health and wellness, and preventative maintenance for their employees. Not only basic health care, but DO and chiropractic options.

ANITA R. 
Rating:
5.0

Customer did not leave a comment.

Keith C.  |  Overall Experience 
Rating:
4.0

Quick in and out, made it a very easy process. Thanks!

KEVIN J. 
Rating:
4.0

Customer did not leave a comment.

lee w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE S H. 
Rating:
3.0

The guy taking care of our return treated us like we were idiots. He was like you rented that trailer for $29, that was cheap. If you had rented that here it would have cost you 250.00. I was like get real dude, your prices are advertised on the internet, if you are charging that, you are treating your customers badly. Not sure what his point was but it was very unprofessional.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Leslie P. 
Rating:
5.0

Great U-haul location.

Rodney E. 
Rating:
4.0

Truck needed service bad. Sounded like it was coming apart.

CHARLES EDWARD G. 
Rating:
5.0

Always there when I needed to rent a van or truck. Thank you guys at the Ragland Rd Beckley WV location.

ARIC LYLE V. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Poles on each side for hanging up clothes.

HENRY LAWRENCE B. 
Rating:
5.0

Pick up and drop off was easy and great service

ROY L. 
Rating:
5.0

Everything was fine. I came in at the last minute and the staff was still helpful and kind during the stressful time of moving.

SEBY B. 
Rating:
5.0

The employees were courteous and the process was smooth and quick.

Roger P. 
Rating:
3.0

Was told that when we made our reservation that we would be credited for days not used and when we picked it up the associate told us that was incorrect , they definitely need to make sure the associates are trained and give out correct information ..

CRYSTALDAWN C. 
Rating:
5.0

Customer did not leave a comment.

Charlene H. 
Rating:
5.0

Super accommodating and kind and knowledgeable! I greatly appreciated that they dealt with us with such grace- because we came in like a hurricane- running a bit behind and discombobulated.

Heather P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Would prefer indoor storage for my motor home if the service is continued.

Tim M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES EDWARD B. 
Rating:
5.0

Both check-in and check-out was fast and hassle-free, the van was in great condition, and I had no issues with service or the van!

Jason G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

only took an hour and i was on my way right on time with my appointment i had thanks so much

Kenneth B. 
Rating:
5.0

Love thebstaff

JOHN STEVENSON M. 
Rating:
5.0

Staff was awesome and extremely helpful. I was grateful for their help. It had been a very long day. Things went quickly and smoothly. Thank you so much to the Ragland Rd crew on Sunday September 26, 2021..

PATRICIA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Berlin M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN M. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

COREY H. 
Rating:
3.0

I used the app and it would have been nice to know ahead of time about all the photos and things that needed to be done at pickup and dropoff. The selfie and the pictures of the license could have been taken when making the reservation.

Sean W. 
Rating:
3.0

I was surprised there is no wire around the storage area. It's - okay... but I would certainly feel more comfortable with it wired off from night time stalkers.

SHARON R. 
Rating:
4.0

Need better maintenance staff.

Floyd Eugene Ii R. 
Rating:
5.0

Customer did not leave a comment.

SONNY A. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

Frank V. 
Rating:
5.0

Customer did not leave a comment.

Jessie E. 
Rating:
5.0

Customer did not leave a comment.

AUDREY LEIGH K. 
Rating:
3.0

Vehicular has dangerous play in the steering Front bumper cover kept falling off had to stop 2 times to refasten it to the bumper the vehicular was a safety issue

RONALDLEE H. 
Rating:
4.0

Customer did not leave a comment.

MARCW B. 
Rating:
5.0

Customer did not leave a comment.

jaxson I. 
Rating:
4.0

Customer did not leave a comment.

ERIC SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

JAMES BERNARD H. 
Rating:
1.0

Rude customer service, felt rushed. Trying to move funds from one card to another.

Brandon W. 
Rating:
5.0

Been doing business with uhaul for over 20 years and only problem have had to wait on equipment once or twice bravo U Haul job well done

ORVILLE EDWARD J P. 
Rating:
5.0

Customer did not leave a comment.

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Nothing to note-a job well done.

Rodney E. 
Rating:
5.0

Quick, easy, helpful, accurate, efficient...what more could you ask for!

Kathy Z. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Longtime customer.

Brian P.  |  First Impressions 
Rating:
5.0

Nine

Jonnathan Edward B.  |  First Impressions 
Rating:
5.0

It would be helpful for the access hours to be a little longer. Like myself most people don’t get off work until five and the access has already stopped. I

Leland S.  |  First Impressions 
Rating:
4.0

Iwe would use them again

PAMELA JUNE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

spencer F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy D.  |  First Impressions 
Rating:
5.0

Logan is a excellent worker always is very helpful

Anslem H.  |  First Impressions 
Rating:
5.0

The young lady that helped me was very nice. I selected one unit but after seeing it, I realized I needed a larger unit. The UHAUL employee was patient and professional throughout the whole process.

Donna S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia N.  |  First Impressions 
Rating:
5.0

Very nice & professional.

Carrie R.  |  First Impressions 
No reviews have been submitted for this location.

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