Customer Reviews for U-Haul Moving & Storage of Beckley

2170 reviews

125 Ragland Rd   Beckley, WV 25801
(Intersection of Rt16 & RT19)

(304) 252-8679

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(304) 252-8679

125 Ragland Rd
Beckley, WV 25801
(Intersection of Rt16 & RT19)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Debra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

DEREK RONALD E. 
Rating:
5.0

Customer did not leave a comment.

Leah M. 
Rating:
5.0

Customer did not leave a comment.

JORDANSHANE L. 
Rating:
4.0

Customer did not leave a comment.

Harold O. 
Rating:
5.0

Customer did not leave a comment.

TERUKA C. 
Rating:
5.0

Nothing excellent employees

SANDRA A. 
Rating:
5.0

Customer did not leave a comment.

Robert Jesse W. 
Rating:
5.0

Customer did not leave a comment.

SCOTTIE P. 
Rating:
5.0

Trucks should be available at other uhaal sights like Montgomery makes it exspensive to drive to Beckley when in Montgomery area for miles but everything else was great just need availability at area customer needs to use in

LEWIS KEITH M. 
Rating:
5.0

Customer did not leave a comment.

Wanda M.  |  Overall Experience 
Rating:
4.0

Keep 6x12 open trailers at more locations

Joseph M. 
Rating:
5.0

Friendly attendant got my information, told me where to pull up and disconnected trailer for me. Quite a difference from my pickup where they did nothing but take my money.

Robert M. 
Rating:
3.0

Took too long to check the truck when I returned it. 1 attendant for at least 6 customers. Was at location for over 30 minutes.

RALPH ARDEN J. 
Rating:
5.0

Customer did not leave a comment.

James Thomas M. 
Rating:
5.0

Customer did not leave a comment.

JOHN DOUGLAS N. 
Rating:
5.0

call-in customer service to U-Haul is disappointing. called twice before rental. both times told wait time was 20 minutes. waited 30 minutes first time and was still on hold. did not wait second time.

EDWARD JOSEPH JR K. 
Rating:
3.0

I was told if I didn't use the actual mileage I wouldn't be charged. Drove literally five minutes up the street. Was done with the truck and turned back in less than two hours. Learned my lesson for almost seventy dollars.

Kendra W. 
Rating:
3.0

Fender was damaged when picked up then they tried to charge me for it

Stephen G. 
Rating:
5.0

I was very pleased with my experience with this company. Customer service was great. They helped me with any questions i had and we're very polite. The truck was very well maintained and clean, no issues all. My overall experience was good and I definitely will use them again.

Lora C. 
Rating:
5.0

Customer did not leave a comment.

JOHN DOUGLAS N. 
Rating:
5.0

The Uhaul representative was knowledgeable, friendly, and very helpful. Your company (and others) should strive to have employees as good as him!

THAD ANDREW B. 
Rating:
3.0

Customer did not leave a comment.

Luke B. 
Rating:
3.0

I have not used uhaul since june2020

JAMES ALBERT A. 
Rating:
5.0

So thankful this was the easiest part of our move!!

BRIAN RUSSEL E. 
Rating:
5.0

Customer did not leave a comment.

KIRK ALAN E. 
Rating:
5.0

Customer did not leave a comment.

Cathy R. 
Rating:
5.0

Customer did not leave a comment.

Michaela P. 
Rating:
5.0

Customer did not leave a comment.

JOHN DOUGLAS N. 
Rating:
5.0

Customer did not leave a comment.

MEGAN C. 
Rating:
5.0

Top notch currently. I can not think of anything that needs improvement at this time.

FRANKLIN LEVI A. 
Rating:
5.0

Keep doing exactly what you're doing everything is perfect!!!

JOSHUA G. 
Rating:
3.0

Customer did not leave a comment.

RYAN EDWARD P. 
Rating:
4.0

The inside of cab of truck was covered in hair and didn't feel very clean

Christopher M. 
Rating:
5.0

Very satisfied with the storage unit rental and the staff who accommodated all my needs in a professional and customer oriented manner.

ART G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily P. 
Rating:
5.0

Customer did not leave a comment.

DON JUAN B. 
Rating:
5.0

I was overseas for nine years and kept personal effects at U Haul for that period. Everything was pristine, thank you!

PAUL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY LEE M. 
Rating:
5.0

The staff was very friendly and worked hard to make sure I got the cheapest rate.

Angela W. 
Rating:
5.0

Customer did not leave a comment.

Dwayne S. 
Rating:
5.0

Excellent service and truck, easy pick up and return process. Highly recommend!

Roberta J. 
Rating:
5.0

Amazing service!!!

JARED T. 
Rating:
3.0

Very unfriendly and parking lot slick, I know because I fell in the parking lot. Believe the worker are over whelmed. To much to do and not enough workers. Will not be back to this location.!!!!!

Benjamin W. 
Rating:
3.0

Agent pulled truck around and said have a good day. Had I not walked around the truck I would have had the roll-up door open and pads and a dolly falling out on the road. It was also full of snow. He cleaned it out but should not happen. When returning waited in line inside the store for 20 minutes while people were coming in and out not wearing masks as required by your signage and state mandates. This store is usually top notch but Steve Treadway was not present.

Keith M. 
Rating:
4.0

Customer did not leave a comment.

JEREMY R H. 
Rating:
5.0

Customer did not leave a comment.

IRA JAMES JR P. 
Rating:
4.0

Customer did not leave a comment.

FELICIA DAWN B. 
Rating:
5.0

Customer did not leave a comment.

IRA JAMES JR P. 
Rating:
5.0

Very helpful in resolving a problem.

William M. 
Rating:
3.0

Make it a customer first operation. Before phone calls and computer work.

STEVEN JOE JR H. 
Rating:
3.0

Was not told we needed to fill tank or there would be a fee. There were a lot of up charges and it ended up being much more expensive than initially thought.

Kevon C. 
Rating:
5.0

Welcoming staff as soon as I walked through the door. Helped me with my reservation and got back on the road in minutes. Would definitely recommend to anyone. And the return process was the exact same. Thank you.

Fleming Ray T. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

Byron G. 
Rating:
5.0

Customer did not leave a comment.

Brent O.  |  Overall Experience 
Rating:
5.0

Staff was awesome!! I forgot my furniture pads and they credited it back to me. Trailer was in good shape and well maintained. They hooked it up and unhooked it I never had to touch it good customer service. Will be returning when needed!

James B. 
Rating:
5.0

Very professional and Helpful

RICHARD W. 
Rating:
5.0

Keep up the good work

CHARLES LEE H. 
Rating:
3.0

I was told on the phone when I talked with uhaul that my fee would be less than what it was when I went into the store so I am very unsatisfied with that

PAUL DAVID JR C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Lot was cluttered with returned equipment, and personal was not super inviting.

Daniel Lee P. 
Rating:
5.0

Great staff. Great overall experience. No issues whatsoever.

Brian G.  |  Overall Experience 
Rating:
5.0

Great, always rent from here. Customer service good, efficient and friendly. #1 place.

DIANE CHRISTINA Z. 
Rating:
5.0

Customer did not leave a comment.

earl G. 
Rating:
5.0

Logan is a excellent worker always is very helpful

Anslem H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

ERIC BRADFORD H. 
Rating:
5.0

Customer did not leave a comment.

Wanda M. 
Rating:
5.0

Customer did not leave a comment.

Ronnie M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CLIFTON F. 
Rating:
5.0

Customer did not leave a comment.

PATRICK JOHN B. 
Rating:
5.0

N/A

Steven Jared M. 
Rating:
5.0

Customer did not leave a comment.

Christina Marie A. 
Rating:
5.0

People where great.they where very helpful and made sure the units was ready,even tho we had problems with UHaul 800 number with our unit being cancelled because we couldn't seem to pay for it on line. But the guys in Beckley handled it and got us took care of and even gave us our monthly free rent. Thanks very much

Ronnie M. 
Rating:
5.0

The app wouldn't work so I went inside. The employees were wonderful and took care of us right away. I will definitely come back if I needed to rent a truck again.

Christy C. 
Rating:
5.0

Kendall & Zack are the best!! very polite professional and excellent at their jobs!

KIMBERLY FAYE H. 
Rating:
5.0

Customer did not leave a comment.

Brent O. 
Rating:
5.0

Customer did not leave a comment.

GARY A. 
Rating:
5.0

Customer did not leave a comment.

DAVID JOHN S. 
Rating:
3.0

Customer did not leave a comment.

MARIAN ELIZABETH C. 
Rating:
5.0

Very helpful, knowledgeable,attentive, and patient! Moving my mom under stressful circumstances. Uhaul made it as easy as possible

David W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIRGINIALYN C. 
Rating:
5.0

Customer did not leave a comment.

Dwight B. 
Rating:
4.0

I didnt return to this location I dropped off after hours at Harper Rd location. Thats where I had issues using the uhaul/share website.

PAMELALYNN T. 
Rating:
5.0

I don't know of any thing that could have done any better. Salesman was great, courteous and well knowledgeable. We got in and out in a timely manner due to the ability to preregistration on the app. Equipment worked as instructed. This was a great experience. Thank you U-Haul and associates.

Gordon R. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Please fix the bathrooms at the storage unit.

ALLYSON MARIE G. 
Rating:
5.0

Customer did not leave a comment.

DARYL H. 
Rating:
5.0

The people are terrific and treated me very professionally

JOHN GEORGE H. 
Rating:
4.0

I booked a large storage unit before moving here. Talked to the store twice to confirm. Upon arrival, they had no record of my reservation and did not have the unit size available. I did get some units together that suited my needs, just was concerning with moving across the country with truck on its way. The staff was courteous and helpful, I rented a truck a couple times as well as having the units and they were great with that as well. All in all, after a bit of a rough start, it was a great experience.

Jennifer B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Catherine L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

GEORGE DAVID L. 
Rating:
4.0

Make sure to confirm the truck info matches what is on the contract. Everybody was very nice but this caused quite a bit of stress when returning the truck.

Victoria H. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

The young lady that helped me was very nice. I selected one unit but after seeing it, I realized I needed a larger unit. The UHAUL employee was patient and professional throughout the whole process.

Donna S.  |  First Impressions 
Rating:
4.0

N/A

GREGG P. 
Rating:
5.0

Customer did not leave a comment.

STEVAN WAYNE S. 
Rating:
4.0

Customer did not leave a comment.

DINAH ABIGAIL S. 
Rating:
5.0

Keep giving good quality service

Ellesteen W. 
Rating:
4.0

Customer did not leave a comment.

JOHN WESLEY JR V. 
Rating:
4.0

None of the employees were wearing masks, I know it may not be required in every state or municipality but I would've felt a little safer if they had been.

Kathleen K. 
Rating:
3.0

Let the customer know when the extra equipment they request isn't available. We ordered two furniture dollies, but only one was available when we arrived. We were moving a very heavy piano and it was very difficult with only one dolly.

DIANECRAUN M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
4.0

Quoted one price and charged $60.00 more and told it was a deposit and will get back but didn't.

Richard F. 
Rating:
3.0

Di everything but hook chain from brake to truck

RONALD S. 
Rating:
2.0

Poor customer service

JEFFREY WILLIAM C. 
Rating:
5.0

They were incredibly friendly with a clean, updated facility.

Philip T. 
Rating:
5.0

Customer did not leave a comment.

ERIN NICOLE M. 
Rating:
4.0

Customer did not leave a comment.

Anthony C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia N.  |  First Impressions 
Rating:
5.0

Very clean facility, if I ever needed a storage space would definitely use them again.

Phyllis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susie D.  |  Overall Experience 
Rating:
4.0

I reserved two storage units by phone from out of town. Talked to them one the phone twice but when I arrived they did not have anything reserved for me. I had a truck coming from out of state the next day. Fortunately they had three units that i could reserve since there were no large units available. It all worked out, but would have rated higher if they had my reservation after the two calls to confirm.

Jennifer B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Makeba B.  |  First Impressions 
Rating:
5.0

Everything was fine.

christian b.  |  Overall Experience 
Rating:
5.0

Always easy to deal with and willing to work with you I would use them again if I needed too before anyone else .

Stephen W.  |  Overall Experience 
Rating:
5.0

Great bunch of people that you have at the Beckley location. They was very helpful in my moving needs. Will use again .

James K.  |  First Impressions 
Rating:
5.0

Very nice & professional.

Carrie R.  |  First Impressions 
Rating:
1.0

Extremely over priced, not a good value compared to other storage units.

Dewayne B.  |  Overall Experience 
Rating:
5.0

Went above and beyond to make sure we hd the right equiptment and storage for our task at hand. Outstanding!

chrystal h.  |  First Impressions 
Rating:
5.0

Everything was great!

Lori J.  |  Overall Experience 
Rating:
5.0

N/A

greg l.  |  Overall Experience 
Rating:
5.0

Your facility was a great place to store my belongings over the past 8 years. Always very clean and secure. Thank you for a great experience :-)

COLLEEN B.  |  Overall Experience 
Rating:
5.0

We have rented 3 trucks from you and will be renting another in May, I highly recommend U-Haul very professional. W ill always use this Company never had a problum. Thanks Ginger

Terry M.  |  First Impressions 
Rating:
4.0

Most everything was fine. Most of the staff was very helpful. However, it was difficult getting someone on the phone at times in the office. I WOULD use them again.

Nancy H.  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful. Every once in a while it would be hard to get a hold of a staff member since the desk isn’t always manned, but other than that small wait it was great.

CARRIE G.  |  Overall Experience 
Rating:
5.0

My mattress didn’t have a cover and it stayed impecable. Amazing!

Alondra G.  |  Overall Experience 
Rating:
5.0

Great service

brandon s.  |  First Impressions 
Rating:
4.0

Very nice

Shemeika H.  |  Overall Experience 
Rating:
2.0

Travel from out of town request someone help me get into my storage unit bc key was left in Florida and gentlemen laughed and said sorry I can’t help you. Call a locksmith! He was rude and obnoxious!

Don Q.  |  Overall Experience 
Rating:
5.0

:)

Selena H.  |  Overall Experience 
Rating:
5.0

Thankful for this staff!

Selena H.  |  Overall Experience 
Rating:
5.0

I couldn't have asked for better customer service. Everyone at this U-Haul was very professional and focused on what my needs where.

sandra g.  |  Overall Experience 
Rating:
5.0

Very nice facility and staff.

GARY G.  |  Overall Experience 
No reviews have been submitted for this location.

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