Customer Reviews for U-Haul Moving & Storage of Bellwood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bellwood

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Shabon C. on

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The Extra Fees.

walter r. on

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Walter M. on

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Carole S. on

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Antonio G. on

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your payment app

sally l. on

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Myeshia D. on

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Jacqueline W. on

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It was quick

Octavia A. on

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Robert B. on

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The reservation process to pick up key after hours does not work for the 2nd year in a row I was late to the cook out. This will not happen next year! I have a Android phone S10.

Juan C. on

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I came a couple of years ago to the Bellwood U-haul and liked very much the service and experience. So instead of going nearby where i live, I went back to the Bellwood Rental. They helped fill out my form and a young clerk knew the directions and mileage where I was going; Wow! I did not know about the U-haul online return check-out-process. What a marvelous idea that covers checks & balance and accountability on both sides! Anyway, I'm glad I returned back to the Bellwood U-Haul Rental!

Dawood B. on

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Alicia M. on

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Daniel C. on

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The entire service was unacceptable. My original reservation was changed to a smaller truck without my knowledge and led me to do MULTIPLE trip which INCREASED the cost of a SMALL truck.

gerard a. on

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Very nice , experience. The gentleman that took care of me was great! Thanks

Paul R. on

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Michelle B. on

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The gentleman that helped me was outstanding. This was the easiest transition in my move. As a newly divorced woman I was very overwhelmed, but honestly U-Haul was a Godsend. Thank you!

John R. on

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KAREN R. on

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Gary K. on

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With a reservation made on-line, I was received my truck and drove away within 10 minutes of arriving. (Note: I arrived right as the store opened at 7am) UHaul provided me with a new, clean and well equipped Silverado pick-up truck. I returned the truck the same day by just handing over the keys. My final invoice arrived two days later just as expected, no surprises. IT WAS A PAINLESS EXPERIENCE, THANK YOU.

Dan D. on

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Diane C. on

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FRANK W. on

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Truck was old gas mileage sucked but it ran good , truck needed washing but over all good

Carl G. on

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Easy place to pick up, was done quickly. Only a single employee, so should there be more than one person there, then it might cause a wait.

George R. on

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Billy G. on

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9am is when the store opens. It was 945 when an employee finally showed up. We had a timeframe to keep with and elevators involved. This really hampered that.

Wardell J. on

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Jakub d. on

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Customer service was excellent. Very helpful

Paris S. on

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Hire more people for your stores. Give your workers more time to learn new systems

Antonio B. on

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Gerard K. on

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U-Haul's electronic booking system switched me from Lincoln Park, Chicago to Bellwood the night before the rental, which was very inconvenient. But, the service in Bellwood was EXCELLENT. I cannot say enough good things about the manager of that location.

Annette S. on

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Peter G. on

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Nice representative that attended to me

Kimberly F. on

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Although my experience was good, the truck I was given had a warning light for low tire pressure and the dolly in the back only had one tire.

patrick w. on

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Yesterday my husband and I rented a truck from the Bellwood Il location. The initial rental and pickup of vehicle went great.The return and subsequent problems are another story..When we arrived at the location, the women was on her cell phone on what appeared to be a personal call which was quite rude. She went out and got the mileage, printed our receipt, all while still on her call. When we looked at the bill we immediately knew it was incorrect. She then went out to the truck with my husband to recheck the mileage, this time she put her glasses on. As we knew the mileage was incorrect, the over charge was $119.00. We were kept waiting for about 45 minutes as she tried to correct her error, to no avail. We needed to go, so much to my displeasure we left the store with this matter still unresolved!. The full INCORRECT charge has posted to my account, not surprisingly my $119.00 credit has yet to post. I will be telling all friends and family if you need to rent something think twice before using Uhaul, and never use the Bellwood, Il location.

Keith F. on

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The owner met us, had our equipment ready (a trailer), got installed, and got us in and out quickly. He was kind, courteous and did not try to upsell us. There were no hidden charges.

elizabeth c. on

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bernina s. on

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Great customer service, friendly, speedy service, and detailed

Vivian B. on

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bernina s. on

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Great experience, nice friendly staff. Keep doing what you doing. I will be back soon

james y. on

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Awesome customer service.

BRAD D. on

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They did not have my truck at the original location and had to pick up at another. This isn’t the first time this has happened to me with using U-Haul. I tired of being inconvenienced and having to rearrange my schedule because of your company. I rent a truck for a reason and have my day planned percisly to get my job done. Last location didn’t even have a truck to give me. I asked if I could still drop it off at my original pick up location and they said no. On top of not even giving any sort of discount or help.

maribell n. on

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Costumer service was bad she was talking on her cell at the same time Taking care of me , I had to wait until she finish her conversation on her cell for me to talk to her

Matt F. on

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Great experience.....the gentleman that helped me (sorry forgot name) was super nice!

Tiffany H. on

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ADNANE O. on

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Please do something about the customer service. This is my second time there and the customer service was just bad. I mean really bad

Shawntá C. on

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Snow removal off of vehicles.

stanley d. on

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Simone S. on

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Patrick S. on

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Norberto c. on

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I had a good experience overall. The guy that took care of me in the morning did a grate job. Thank you.

Pavlo K. on

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lamont t. on

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Nothing everything was great

Grafton Y. on

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Everything was great

Juan P. on

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Michael L. on

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James R. on

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Can you look at the mileage charge. It appears we were overcharged on it. Thank you

Michelle R. on

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Denise D. on

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Everything was fine until i had to buy a lock of u-haul choice not cool.and the door to the storage needs to be line up with the lock system.

James Y. on

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Excellent attention by staff - Brandon went above and beyond.

John B. on

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It was satisfactory

PETER V. on

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Y

jo Ann b. on

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Office folks, and the driver that delivered/picked up the pods were very helpful and friendly. Great employees!