Customer Reviews for U-Haul Moving & Storage of Bellwood

Dolly fenders broken at the moment! But every thing was ok!

This is the first time I have gotten a truck with so many issues. The floor was dirty, the back was up when I got the truck. I could not get to the back of the truck because it was up against the wall. I drove home thinking the back was down and I was stopped by a cop who told me it was up. When I looked all the blankets were gone. The seats were dirty and the truck ran really loud. I hope my next experience is better.

It is very hard for short people like me to get in and out of the truck. I don't know what can be done but it was a struggle.

The person working was very willing to help at every level

Have the same people friendly employees.

Consider military and first responder discounts.

Stop stealing people’s money, I’ve never damaged any equipment in the past and the first time I don’t do a walk around with you guys you accuse me of damage, I’ll take my business elsewhere!

Very nice people friendly and professional.

My only issue is the gas. I received the truck with 3/4 of a tank of fuel. I returned it with 3/4 and they still charged me extra $7.00 and some change. I even took a photo of the gas hand when I dropped the vehicle off. I only use uhaul for my moving and trailer rental needs and this extra charge is so unfair. I spent over 400 bucks and then to try and nickle and dime me is not rate. Hopefully I will recieve a telephone call to correct this issue. Thanks 708.606.7788 Z. Beck

Everything was great. I walked in and got a trailer at very short notice... used it to move. Perfecto!

In June I was over charged $41 for mileage I didn't use. This time I was charged $4.25 for gas even though I brought the vehicle back with the same amount of fuel. I will use U-Haul in the future but not this location.

You need two people in every shift

Attendant did not hook up trailer correctly. Chains were wrapped around ball and hitch was not properly seated/tightened until I mentioned it to him.

The brakes on the truck I rented were really crappy. The office should consider changing them for safety.

Great customer service!

We were sent to a location prior to this, we were told they wouldn’t except the truck. Extremely frustrating

Your worker was using profanity like she didn’t have customers in front of her. I will never use this location again.

This location went above and beyond the call of duty to help me jump start my car when my battery died from having it in neutral in order to make the trip up from Cincinnati..which was the fault of the U-hual at Jen's!

Allow the option to extend the rental length and milage at time of pickup.

I got charged extra for gas even though i return it with what it had in it

Clean the windows and mirrors other than that customer service was awesome

Reservation pick was delayed because systems were down.

The girl at the counter was extremely rude. She was very difficult and provided no customer service.

The staff was courteous, efficient and supportive.

Very dirty, I seen roaches and bed bugs crawling around the storage. I would store anything in this place

Service was terrible, Customer service agent didn’t communicate anything

When I dropped the vehicle back off to the counter the cashier was very rude! She took the key and said you can go with out even giving me a receipt. I asked her if she needed the mileage she said I’ll go see myself! Today when I looked at my receipt on my email she had added insurance in which I had declined it earlier!!!!

What is the point of having the app or online registration if you still have to wait in line to pick up your truck! Have more staff available on a Saturday when you know it is going to be busy and your computer system is running slow.

We paid for a dolly and moving blankets. We got all the way back to the apartment and discovered they were not in the truck.

Great vehicle and great rates

Very pleased with the staff.

WGreat customer service, friendly and caring!! I always use the Bellwood U-hail because of their good service ????????

Great customer service.

Have customer service reps available after hours because the website is very difficult to navigate.

Yes

excellent client service.

Would be helpful if the equipment like auto transport is go through more throughly

Prior to my arrival no one never got in contact with me to make me aware that my reservation that I booked was delayed by 1 1/2 hrs poor costumer service at best.

I would suggest you all make it visible to let customers know that you have to take pictures of the mileages/gas and the inside of the rental before getting out of the car. It was a total inconvenience when trying to check in the car and not knowing this information up front. Other than that the car was very clean and great on gas.

Just short of staff.

Good customer service. Thank you...

I reserved a truck for a 6pm pickup at the Broadview, IL location. When I arrived at the Broadview, IL location I was informed my pick up location had been change to Bellwood, IL. I did not receive any notifications that my pick up location had changed. I arrived at the Bellwood, IL location at 6:15pm and no one was on staff and the doors were locked although the location close time was 7pm. Myself and several other customers called the emergency customer # posted on the door. I was finally able to reach someone who informed me they were a manger of another location and they would reach out to a Bellwood, IL manager. After waiting an hour a store associate arrived to the Bellwood location to assist.

Third time this year the national computer system was down of slow. Easily, wasting 15-20 minutes of my time every time.

Make the online rental system more speedy and easier to follow.

Your Price per mile is ridiculous.

Rats infested and lighting was out for several months. Sensors sucked. Will never do business with U-Haul again.

He told me i would get a credit for putting more gas in the truck and i didn’t..

The Extra Fees.

your payment app

It was quick

The reservation process to pick up key after hours does not work for the 2nd year in a row I was late to the cook out. This will not happen next year! I have a Android phone S10.

I came a couple of years ago to the Bellwood U-haul and liked very much the service and experience. So instead of going nearby where i live, I went back to the Bellwood Rental. They helped fill out my form and a young clerk knew the directions and mileage where I was going; Wow! I did not know about the U-haul online return check-out-process. What a marvelous idea that covers checks & balance and accountability on both sides! Anyway, I'm glad I returned back to the Bellwood U-Haul Rental!

The entire service was unacceptable. My original reservation was changed to a smaller truck without my knowledge and led me to do MULTIPLE trip which INCREASED the cost of a SMALL truck.

Very nice , experience. The gentleman that took care of me was great! Thanks

The gentleman that helped me was outstanding. This was the easiest transition in my move. As a newly divorced woman I was very overwhelmed, but honestly U-Haul was a Godsend. Thank you!

With a reservation made on-line, I was received my truck and drove away within 10 minutes of arriving. (Note: I arrived right as the store opened at 7am) UHaul provided me with a new, clean and well equipped Silverado pick-up truck. I returned the truck the same day by just handing over the keys. My final invoice arrived two days later just as expected, no surprises. IT WAS A PAINLESS EXPERIENCE, THANK YOU.

Everything was fine until i had to buy a lock of u-haul choice not cool.and the door to the storage needs to be line up with the lock system.

Excellent attention by staff - Brandon went above and beyond.

It was satisfactory

Y

Office folks, and the driver that delivered/picked up the pods were very helpful and friendly. Great employees!