I had the most supportive experience from Arianna each of the several times I called. She knew exactly what to do to make my rental the best. I am beyond pleased! She was awesome and patient like no other place. She was supportive and made so many recommendations to accommodate my complicated situation. I worked with her several times and she was above expectations each time. She’s a gem! I would rent there again just to have her assistance. Never any pressure, just options. Very good rental place and good customer service overall from all the workers.
evelyn m | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Bellwood
435 Mannheim Rd
Bellwood,
IL
60104
(N Of 290, 2 Blocks south of St. Charles Rd.)
(N Of 290, 2 Blocks south of St. Charles Rd.)
Services at this Location:
Contact Us
435 Mannheim RdBellwood, IL 60104
(N Of 290, 2 Blocks south of St. Charles Rd.)
Services at this Location:
Office Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Great service on both ends……Bellwood, IL & Beaufort SC
MICHAEL S- Rating:
- 3.0
Representative was super nice but the pos system was giving her trouble. She worked through it gracefully.
GREGG H- Rating:
- 4.0
Employee was helpful, friendly and professional. They just need more staff on busy days.
Michele J- Rating:
- 4.0
The lady that helped me was very helpful and polite.
JORGE L- Rating:
- 5.0
Customer did not leave a comment.
Anastasia M | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
KENNETH G- Rating:
- 2.0
At this point I can only recommend for my move not the next customer. I request a call back from the scheduling office. The truck should be taken down for work needed. It would not change gears until it reached 40mph. A very shaky jerky ride. I attempted to speak with the csr that rented me the truck. Arianna in turn asked what I wanted to speak with him for as opposed to letting me know that he was not available or not on schedule at that time. I want someone to call me back. I was also told that customer service would not be an entity that could help with my rel issue which is the mileage is to hike my own truck.my telephone number is 773 2313947. Thank you. From a former CSR
teresa n- Rating:
- 5.0
There should be 2 workers at the location, there was only one, and she was great, but there was enough traffic to warrant two associates there.
SETH M- Rating:
- 3.0
I was very disappointed the young lady had took care of us in the morning when we purchased was very helpful went above & beyond the young lady that was there for drop off was very rude & was a little demeanor had an attitude when we got there & asked who attached equipment we didn’t & immediately started bad mouthing the young lady & even called her & so rude so it makes you wonder if you want to come vack
MARIA H- Rating:
- 5.0
Very professional went over everything and made sure everything was in working order before leaving the facility
TODD M- Rating:
- 3.0
Your front desk person insisted that I had to have insurance because no insurance company covered rented trailers. In fact, I have premium Progressive insurance and it specifically DOES cover rented trailers. Either this person was undertrained by your organization or was intentionally forcing me to take the insurance, in which case it was a malicious act. In either case, UHaul is responsible for this employee forcing me to take the $30.00 insurance. Is it your policy that everyone MUST take the insurance?
GREGORY K- Rating:
- 5.0
Customer did not leave a comment.
LOUIS J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Yazmine B | First Impressions- Rating:
- 5.0
The agent there Andria was awesome very knowledgeable friendly and great customer service . I was in and out in no time !!!! She was great !!!!
FELIX H- Rating:
- 4.0
Customer did not leave a comment.
JOSHUA S- Rating:
- 4.0
Customer did not leave a comment.
AJI I- Rating:
- 5.0
Excelente
JOSE F- Rating:
- 4.0
Customer did not leave a comment.
Latrece R | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
DENISE R- Rating:
- 4.0
Customer did not leave a comment.
CLARENCE D- Rating:
- 5.0
Customer did not leave a comment.
COURTNEY M- Rating:
- 5.0
Will they ever have 24 hour access
MICHELLE A | First Impressions- Rating:
- 1.0
I wasted two hours with a location no one was there working, I brought back a truck no one was there to inspect, I was over charged, I rent trucks from there often and I never receive a no issue visit, & the employees when there , I never get good service, today about pushed me especially sitting there for two hours with corporate on the phone & being told they can’t get a hold of anyone at any number, very disappointing
DENNIS F- Rating:
- 5.0
Customer did not leave a comment.
YAHYA A- Rating:
- 5.0
I hate I didn't get his name but the gentleman who took care of me was very pleasant and professional. He was courteous and helped me with everything I needed.
Sharlisa C- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM A- Rating:
- 4.0
Customer did not leave a comment.
KESHA C- Rating:
- 4.0
Back if van was not sweeper out. After hours key drop sign to small.
JUANITA S- Rating:
- 5.0
Customer did not leave a comment.
RONALD B- Rating:
- 5.0
Everything is good
JAMES M | Overall Experience- Rating:
- 1.0
Information not discussed about contract at all Was given truck on E 9 miles to empty Then told that’s normal
JAMES B- Rating:
- 5.0
Customer did not leave a comment.
DOROTHY A | Overall Experience- Rating:
- 5.0
Tbe young lady was pleasat, helpful, knowledgeable and accomofating... She was quite the professional.
LENELL J- Rating:
- 1.0
Location very unprofessional and rude when inquiring about rental was charged more then expected and when I asked to explain the charges female manager was very rude and saying well! with every response.
DESHAWN G- Rating:
- 4.0
Rental was great. The particular trailer we got had some loose bolts on the door hinge. Didn’t cause a problem, but required the bottom of the door to be pushed in to close correctly.
ROBERT P- Rating:
- 3.0
Called for a price was told said price, arrived was told almost double with milage. At that point I didn't have a choice, then the final price was triple my initial quote. Absolutely ridiculous
CLINTON D- Rating:
- 5.0
Customer did not leave a comment.
CANDACE B- Rating:
- 5.0
The associates were very helpful and nice! I will definitely recommend and use this location for any rental needs!
Jesenia G- Rating:
- 5.0
There was great customer service thanks a lot.
DARRELL W- Rating:
- 5.0
Great service , courteous , Highly recommend!
JAMES K- Rating:
- 5.0
Customer did not leave a comment.
Gissel W- Rating:
- 5.0
Make sure its clean n the tools are in the truck
BRIAN D- Rating:
- 4.0
Great service and great vehicle.
MARVIN W- Rating:
- 5.0
I want to thank Arie for all her help!!! I loved the service provided…. Thank you Arie…
JERRY B- Rating:
- 5.0
Customer did not leave a comment.
Ken R- Rating:
- 1.0
The bumper to my truck was taped on, the windshield was taped on, the back of the truck was not clean at all. In fact, there were mouse droppings and cigarette butts in the back. The whole truck was AWFUL
NICOLE K- Rating:
- 5.0
Customer did not leave a comment.
CORTES W- Rating:
- 5.0
Have more than 1 person working at the store at 8:30 on a Saturday morning!!! Took 45 minutes to get the trailer… The employee was working his butt off to help everyone!!!
EDWARD G- Rating:
- 2.0
Customer did not leave a comment.
Daniel H- Rating:
- 5.0
Customer did not leave a comment.
Donna B- Rating:
- 5.0
Customer did not leave a comment.
JAMES S- Rating:
- 5.0
You’re Great!!!
FLOREESA F- Rating:
- 5.0
Keep it up
ISAAC H- Rating:
- 5.0
Customer did not leave a comment.
RAJIV A- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL G- Rating:
- 4.0
Communication
BYRON B- Rating:
- 3.0
Customer did not leave a comment.
ANGELICA Z- Rating:
- 5.0
Irving was great to work with. He was polite, helpful and made my day easy to complete my project. Thank you Irving!!
AMIKA B- Rating:
- 5.0
Customer did not leave a comment.
LUIS O- Rating:
- 5.0
Customer did not leave a comment.
SERGIO P- Rating:
- 5.0
Your associate, Irving, was knowledgeable, friendly, and helpful.
MARIANO R- Rating:
- 5.0
Customer did not leave a comment.
KERRY M- Rating:
- 5.0
We did not open the door to the trailer until we were ready to load and found a strong smell of gasoline. I had to mop the floor three times and had an industrial fan air out the trailer for two hours to remove that strong smell of gasoline. Fortunately, the staff at the Bellwood, Illinois was excellent.
RAMON F- Rating:
- 5.0
Irving has the best customer service!
CHRISTIAN M- Rating:
- 5.0
Customer did not leave a comment.
KATIE S- Rating:
- 5.0
Everyone was great
RICARD O- Rating:
- 3.0
Unwilling to help me get refund due to getting no blankets.
David P- Rating:
- 4.0
Customer did not leave a comment.
darryl g | Overall Experience- Rating:
- 5.0
Nothing, everything went very smoothly!
David D- Rating:
- 5.0
Customer did not leave a comment.
daria r- Rating:
- 5.0
Customer did not leave a comment.
Toni B- Rating:
- 5.0
Customer did not leave a comment.
francisca r- Rating:
- 5.0
Nothing.
david g- Rating:
- 3.0
Customer did not leave a comment.
Morgan D- Rating:
- 5.0
Irving was very professional and courteous.
Thomas O- Rating:
- 5.0
Customer did not leave a comment.
Jorge V- Rating:
- 5.0
Excellent customer care team.
Mathew C- Rating:
- 2.0
Customer did not leave a comment.
eldridge j- Rating:
- 5.0
Customer did not leave a comment.
Billy B- Rating:
- 2.0
Pushed my truck pickup location 45 more minutes and charged me extra miles. no one picks up the phone for a callback
Collin E- Rating:
- 5.0
Customer did not leave a comment.
Samir S- Rating:
- 5.0
Train staff properly to work the equipment i.e retrieval of equipment car transport. Customer had to aid staff in accessing the equipment. Thank you.
Lydia G- Rating:
- 5.0
Customer did not leave a comment.
Vincent M- Rating:
- 4.0
Customer did not leave a comment.
paola i- Rating:
- 4.0
Customer did not leave a comment.
AIDA R | Overall Experience- Rating:
- 5.0
Great customer service
VLADIMIR T- Rating:
- 4.0
Briana F explained things well...was a good encounter/process.
Gregory s- Rating:
- 5.0
Excellent continue
VLADIMIR T- Rating:
- 5.0
Customer did not leave a comment.
venessa l- Rating:
- 5.0
Customer did not leave a comment.
TIMIA W- Rating:
- 1.0
Customer service poor, staff rude violent and disrespectful
Demetrious K | Online Move In- Rating:
- 4.0
I will use Uhaul again, it was very convenient for me. In the future, could you put lights on the lockers. Thank you.
darryl g | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sonya H- Rating:
- 3.0
The location at 435 Mannheim only has one rep. Service is slow. There was only one person when I picked up the van as well as when I returned it. So just be prepared to wait!
Linda M- Rating:
- 4.0
Customer did not leave a comment.
Ralph W- Rating:
- 3.0
The cargo van that i received was not clean on the inside. It smelled like wet dog and there was dog hair and wet stains all over the black mat in the front and back. It appeared as if the previous renter transported a bunch of animals and it wasn't cleaned before I received the vehicle. It was the only cargo van on the lot so I just took it because I didn't have time to try and find another at a different location. When I got the vehicle home, I tried to sweep out some of the dog hair but it still smelled horrible on the on the inside. I rent cargo vans often and this by far was the worst rental I've ever received from Uhaul.
ERIKA W- Rating:
- 1.0
Someone at the Bellwood location canceled my reservation without telling me. When I got there with my family until I couldn’t rent the truck.
Steven L- Rating:
- 5.0
Customer did not leave a comment.
YOLANDA M- Rating:
- 5.0
Sales person was very helpful ☺️
Noemi F- Rating:
- 1.0
Very poor customer service , unprofessional and the lady had a bad attitude. Need to put a better people to work
hany f- Rating:
- 5.0
Customer did not leave a comment.
Kimberly K- Rating:
- 5.0
Customer did not leave a comment.
DeRandal L- Rating:
- 5.0
Customer did not leave a comment.
Luis R- Rating:
- 1.0
I was never able to pick up my rental truck because they failed to provide keys. They they fraudulently stated that I had driven the vehicle 109 miles.
Michael P- Rating:
- 4.0
Dissatisfied. Being charged twice is unacceptable. This probably will be my last time using U-Haul as a service. Not happy. There is no reason why I was charged for my actual usage and then when I checked out I’m charged again for the same usage.
Dom J- Rating:
- 4.0
Customer did not leave a comment.
Shawn B- Rating:
- 1.0
Maintaini the trucks ..never drove a truck this bad before bouncing all over the place terrible...
Howard H- Rating:
- 5.0
n/a
Johnny H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Melissa C- Rating:
- 5.0
Did I leave some keys in the truck?
Elliot G- Rating:
- 5.0
Customer did not leave a comment.
Kassia S- Rating:
- 5.0
Thanks
JOE P- Rating:
- 5.0
Customer did not leave a comment.
ANTROINETTE T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ashley S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Raven J | Overall Experience- Rating:
- 5.0
Larry Graham was super helpful and very kind. He made our move in and move out days seamless and easy and brought tons of positive energy. This facility has multiple units of different sizes, we were able to pull our truck by the door for loading and unloading, and we had access to two full size carts for moving both times. Thank you, Larry!
CARA L | Overall Experience- Rating:
- 5.0
TJ was very helpful as we moved into our unit!
CARA L | First Impressions- Rating:
- 5.0
They have been wonderful to work with and appreciate the ease of access.
laura h | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
karla x | First Impressions- Rating:
- 1.0
Moved my things in 2/26/2023 at 3:45 pm, The staff (who I never got her name), a lady who “working” this particular day, I saw sleeping in a rental vehicle when I arrived. Went inside the lobby and wasn’t greeted by anyone, called the store while I was inside and still no one showed up. When the lady (who was sleeping) finally woke, she was grumpy and told me the store was closing at 4pm, the sign on door said 5pm close on Sunday. The storage unit & locks were dilapidated and not very clean. I’m worried about my storage items being kept cleaned & pest free. All in all the experience at this location was not well received and after I get my things out, I’ll avoid this location at all cost and advise others do the same. 0/5 stars if possible.
Quentin G | First Impressions- Rating:
- 3.0
Customer Service rep had an attitude, she wasn’t friendly and she forgot to close out my auto transport trailer which could have cost me more money had I not checked my account.
Kianna J | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Tefesah S | Overall Experience- Rating:
- 5.0
The staff were amazingly nice and helpful. I was a little anxious, at the time, but being around them I felt everything was going to be alright. Evelyn
Evelyn R | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Lita S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
LESHEA S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
LESHEA S | First Impressions- Rating:
- 5.0
Luis is Absolutely the best he’s very helpful respectful knowledgeable and understanding I really appreciate him in the young lady that was working on Saturday, March 13 she was very helpful and friendly Grace that the only complaint I have is that the storage units needs to be a little bit cleaner other than that everything was perfect for my moving experience
Tanya E | First Impressions- Rating:
- 3.0
Awaiting receipt
THADDEUS W | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
nicole t | Overall Experience- Rating:
- 1.0
Very dirty, I seen roaches and bed bugs crawling around the storage. I would store anything in this place
maurice p | Overall Experience- Rating:
- 5.0
Very pleased with the staff.
James Y | Overall Experience- Rating:
- 5.0
Yes
John B | Overall Experience- Rating:
- 2.0
Rats infested and lighting was out for several months. Sensors sucked. Will never do business with U-Haul again.
Keyana R | Overall Experience- Rating:
- 3.0
The Extra Fees.
Shabon C | First Impressions- Rating:
- 5.0
Everything was fine until i had to buy a lock of u-haul choice not cool.and the door to the storage needs to be line up with the lock system.
Denise D | First Impressions- Rating:
- 4.0
Excellent attention by staff - Brandon went above and beyond.
James Y | First Impressions- Rating:
- 3.0
It was satisfactory
John B | Reservation- Rating:
- 5.0
Y
PETER V | Overall Experience- Rating:
- 4.0
Office folks, and the driver that delivered/picked up the pods were very helpful and friendly. Great employees!
jo A | Overall ExperienceAdditional Services at this Location
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