Customer Reviews for U-Haul Moving & Storage of Benton Harbor

3043 reviews

1529 M 139 Hwy   Benton Harbor, MI 49022
(@ Napier)

(269) 927-4494

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(269) 927-4494

1529 M 139 Hwy
Benton Harbor, MI 49022
(@ Napier)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

There was significant debris and disorganization at the drop-off lane at the Benton Harbor location. The other exterior areas looked more clean and organized. The U-Haul worker that performed the final inspection was competent and friendly. I will continue to use the Benton Harbor location because it always has the equipment that I need and has competent service and workers.

Dennis N. 
Rating:
5.0

Love Uhaul. You guys offer a great service to humanity.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Megan W. 
Rating:
5.0

Carol does an exceptional job.

Roger B. 
Rating:
5.0

I'm not familiar with this city yet but I believe this is the only U-Haul store there. It is just as nice as the other ones I've had to go to.

MARGARET JENNETT J. 
Rating:
5.0

Customer did not leave a comment.

Rodney J. 
Rating:
4.0

Customer did not leave a comment.

Shaya S. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
5.0

Customer did not leave a comment.

Charlotte D. 
Rating:
5.0

The manager, Carol King, was most helpful. We had an excellent experience.

Tom R. 
Rating:
1.0

Customer did not leave a comment.

Francine S. 
Rating:
4.0

Wipe down door handles, windows, and windshield. Also emphasize vehicles as non-smoking. The truck smelled like cigarette.

Enoc G. 
Rating:
5.0

Easy process. Friendly, helpful, problem-solving staff.

Candice E. 
Rating:
3.0

No complaints. Just hand over the keys and leave.

Jim S. 
Rating:
4.0

No one tells us the 4 days rental starts from the time we picked it up (7a.m.), so we thought as long as we returned on day 4 we would be fine. We returned the truck on 3pm and ended up being charged additional $75 for additional day. Please look out to the fine print, if no agent tells you the hidden fees

BO L. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Nicholias S. 
Rating:
5.0

Staff was quick and friendly as usual. I've rented here many times, and have never had a problem.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHARLES C. 
Rating:
4.0

reducing the number of steps we need to go thru when using the app to check-in. Maybe by pre-loading information. It took me 30 min to be able to leave with the truck. I may use the person in-person check-in next time.

Carlos-Tadeu G. 
Rating:
5.0

Good experience. The 24/7 phone experience was a little cumbersome. There were several steps, like documentation, that could have been done in advance (maybe they could have been but it wasn't clear). Also, my pending receipt shows a fuel charge even though I put gas back in before dropping off. Also, the truck return area was filled with trucks when I dropped off. The location could have moved 1-2 trucks prior to closing to ensure there would be enough room for after-hours drop off.

Andrew C. 
Rating:
3.0

They need to be more polite with the costumers.

Alfredo S. 
Rating:
5.0

Nothing, excellent customer service.

Alicia J. 
Rating:
4.0

Truck was dirty

Mike S. 
Rating:
5.0

Coffee and doughnuts would be awesome

Vincent M. 
Rating:
4.0

Need more workers I wait for 10 minutes into some body come out to help me but she was so helpful

Jorge M. 
Rating:
1.0

The truck felt like the front end was going to fall off, could not go over 40 on the expressway. When I dropped it off, the guy who checked me in could not have cared less

Craig F. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
3.0

The facility is run down. Old and deteriorating carpets on floor, buildings and fixtures looked Old and tired.

James F. 
Rating:
4.0

Customer did not leave a comment.

Annie B. 
Rating:
4.0

Customer did not leave a comment.

pam S. 
Rating:
5.0

Customer did not leave a comment.

ALLEN G. 
Rating:
5.0

Customer did not leave a comment.

Eneida M. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Erin W. 
Rating:
2.0

I canceled reservations I need money back

Shane M.  |  Online Move In 
Rating:
5.0

Have to return five things here in my move and have had great service every time.

DAVIDARMAND G. 
Rating:
5.0

Carol King goes out of her way to be helpful and accommodating. Highly recommend this location.

Vincent M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Excellent Customer Service and smooth easy transaction!

Christopher S. 
Rating:
3.0

If you are waiting in line for 3-4 people clock on usage should extend to actual starting time if they are the reason the equipment is available after your contract time. For me I still made it back on time but would have been upset if charged overages

Kenneth T. 
Rating:
5.0

very friendly

Kevin C. 
Rating:
5.0

You have great staff, good equipment and offer a valuable service at a reasonable price. Highly recommended

Mark W. 
Rating:
1.0

The Benton Harbor location offered very poor customer service. The boxes did not arrive at our residence as scheduled and we were given no notice that they would be late. This delayed our move into the house by a day. In addition we were told that even though the boxes had arrived a day late we would have only one night to empty them. As a result we had to scramble to empty the containers late into the night. Contrary to what we were told, however, no one came the following day to pick up the empty containers. We then had to wait in an additional two or three days for someone to pick them up and we had to initiate the pick up with U-Haul. The level of customer service received from the Benton Harbor U-Haul facility was extremely poor and we will never patronize them again. In addition when we tried to contact the Benton Harbor facility directly, we were always automatically directed to the national headquarters and head to remain on hold for a minimum of 45 minutes.

Peter B. 
Rating:
4.0

A lot of talk between two employees over other customers reservations in just seemed like they were preoccupied with that

James D. 
Rating:
3.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Safer key drop box. I worry that the box you have could easily be breached.

Vincent M. 
Rating:
5.0

Truck was not cleaned out in the back as there was shelving , candy wrappers, dirt left in the back. They sent me out with a truck with a clearly, badly bent rear wheel...which I was told..."Oh its fine, you'll be alright" Needless to say, I was quite concerned on the 500 mile trip to Kentucky, which I might add, it rained the whole way ! While in Kentucky, contacted U-Haul to replace bent rim...which they did as soon as they could. The service tech Brent was great ! U-Haul Kentucky, and Brent couldn't believe U-Haul Michigan sent me out with that truck !?!

Marshall T. 
Rating:
5.0

Great personal service.

Michael D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
2.0

Gave me a truck with a check engine light on that later broke down.

Taylor S. 
Rating:
5.0

Great service. Fast efficient check out and return. Eric King was a pleasure to work with!

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Randall G. 
Rating:
5.0

Customer did not leave a comment.

Conrad L. 
Rating:
3.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

service verygood thank you fred

Fred B. 
Rating:
1.0

Rented a 15' truck, used the app to check in, inspect the truck and finalize my pick-up. Went in, got the keys, verified mileage and went to drive away and one of the staff came out and told me I had to switch trucks (there was nothing wrong with the one I was in). I protested, but was told it was not going to be a problem (not a problem for them, I was already running late, so the addition 15-20 minutes was a problem for me). Got the other truck but had no way to go back in the app and document it. It was GROSS inside the cab and had some moving kit bolted inside the truck. I asked them to remove that because I didn't want to have to work around it and they refused at first (finally, begrudgingly, they removed it). I left with the truck and went and got some disinfectant wipes to clean the cab and after driving it for a bit the stench of the, I'm guessing air freshener, started making my and my friends eyes water. I regret renting this truck more than I can describe.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
3.0

Customer did not leave a comment.

GLENN CHARLES B. 
Rating:
4.0

Prior users of trailer left floor covered in dirt and lawn debris

Philip L. 
Rating:
4.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

Took over 1 hour for your call center to answer my call to reserve a truck. My final bill sent to me twice from your call center was not legible. The repeated long wait on phone is unacceptable. Only reason why I tolerate it is my local branch manager Carol King Benton Harbor M139 location gives me exceptional service. Trucks are clean and well kept. The phone center is deplorable. If it wasn't for Carol King I would rent from Penskee. Vincent Mammina 269-759-1671.

Vincent M. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
4.0

I had off and on usage of the uhaul and was accommodate every time. Great experience for me

Kim S. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Great, smooth experience. Self-check in is easy and slick. Return easy, as well.

JOHN CHARLES B. 
Rating:
5.0

Everything was great and The best customer service !!

John F. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
3.0

Customer did not leave a comment.

Kenneth S. 
Rating:
3.0

Customer did not leave a comment.

KYLE MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

BARBARA J. 
Rating:
5.0

Friendly service.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
4.0

Nothing

Kendall J. 
Rating:
5.0

Customer did not leave a comment.

Mitchell S. 
Rating:
1.0

I paid for insurance and someone stole something and they made me pay 150$ for it so no I won't recommend!

Ruth R. 
Rating:
5.0

Customer did not leave a comment.

dandral S. 
Rating:
2.0

The rate was told something different on the phone. And they didn't give me the dolly. I had to go back and get it. And they said the tank was on 1/2 and it wasn't. So we screenshot it

Sheri G. 
Rating:
3.0

Customer did not leave a comment.

DEAN C. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

Albert V. 
Rating:
5.0

Customer did not leave a comment.

Marshall T. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
4.0

Customer did not leave a comment.

paul L. 
Rating:
5.0

Customer Rep was very friendly and helpful

Joel S. 
Rating:
5.0

Your online app failed. Good thing I didn't trust it or I would have been standing out inn the cold for an hour. Your BH manager is awesome and runs a great location.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Robin H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Rented a 20' truck. It was clean, fueled and ready to go. Customer service was friendly on both pickup and drop off.

Michael W. 
Rating:
5.0

Carol King is A very caring and kind employee Carol was very helpful to me this being my first time experience with U-Haul thank you

Vicki C. 
Rating:
5.0

Everything was great. The only concern was the fact that the truck had the horrible stench of cigarette smoke.

Allan V. 
Rating:
5.0

Customer did not leave a comment.

Tristiana D. 
Rating:
5.0

Customer did not leave a comment.

Nicholas G. 
Rating:
5.0

All went well. The building was clean and fully stocked. Everyone was courteous and helpful. An employee hooked up the trailer to my Jeep and we tested the lights. Fully satisfied, thank you.

Kim G. 
Rating:
4.0

Customer did not leave a comment.

Thelmela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy & William R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MILDRED W.  |  Overall Experience 
Rating:
5.0

The only thing you need to know is that the owner, Ms. King is very responsive, kind, and willing to help you in any way she can. If I could give her site and willingness to help a customer six stars I would. Wait, I can * * * * * *

Walter G.  |  Overall Experience 
Rating:
5.0

Thank you

CASSANDRA B.  |  First Impressions 
Rating:
5.0

The customer service representative Eric who checked me in at the store site was very helpful. The previous night I spoke with a customer service representative by phone in the U-Haul call center and in speaking with him I requested if I could extend my truck return time at no charge and he assured me that that would not be a problem. he offered to extend my time to 5 PM with no charge. I clarified with him that there would be no charge and he assured me it was a courtesy and there would be no charge. When I arrived at the store apparently that conversation with the call center had not been noted on my account and the system charge me $54 for the time extension Eric was very helpful and courteous and rectifying the problem for me and helping me to choose a storage unit that suited my needs. He was also helpful and getting the truck maneuvered to where I could unload easily. Eric is a very helpful courteous and respectful customer service representative. Thank you Eric!

Nathan H.  |  First Impressions 
Rating:
5.0

Everything went smooth sailing..inexpensive. wish alot more places be this good with the prices..yes I really enjoyed my uhaul and I love my storage as well..

ANNEKA G.  |  First Impressions 
Rating:
5.0

N/a

rashawn r.  |  Overall Experience 
Rating:
4.0

I only give an above average because when I took my items out of storage they were filled with rat feces and I had all bins with lids, they nibbled on my brand new dining table and it was blankets.

Annissa R.  |  Overall Experience 
Rating:
4.0

Good

ABDUL RAZAK K.  |  Overall Experience 
Rating:
5.0

Good service

ABDUL RAZAK K.  |  First Impressions 
Rating:
5.0

All good.. Thanks

JAIRO M.  |  Overall Experience 
Rating:
5.0

Helpful crew

DAVID G.  |  Overall Experience 
Rating:
1.0

I have at least $8000 in damaged/destroyed items due to water leakage and rat infestation.....I will be contacting UHaul Corporate as the response "we fixed our rat problem" warranted more notice!!

AARON L.  |  Overall Experience 
Rating:
5.0

All of the staff were very helpful and pleasant

Stuart M.  |  First Impressions 
Rating:
3.0

A lot of dust and pollen got into the room I had.

Alwayne A.  |  Overall Experience 
Rating:
1.0

Unfortunately we discovered rodent pellets through most of our things. A lot of which was irreparably damaged as a result so NO I wouldn't recommend ANYONE patronize this establishment.

Michael W.  |  Overall Experience 
Rating:
2.0

All my mattresses were in mattress bags purchased from I haul and they were all damaged with mold due to water. Also upon moving my things out of storage a dead rat was found in my items

heidi d.  |  Overall Experience 
Rating:
1.0

Refund process was extremely cumbersome, I will not use UHaul again

Karen F.  |  Overall Experience 
Rating:
5.0

Very professional, knowledgeable, and timely in all phases of this reservation process.

ELLIS M.  |  Reservation 
Rating:
1.0

Worst storage facility EVER! . It’s a mice infested storage facility. The employees are very unprofessional, even the president. We have a pending claim and the claims adjuster can’t get a call back.

Naomi C.  |  Overall Experience 
Rating:
2.0

My storage units were full of mice droppings and mice had gotten into my boxed items and transferred to my new home.This is just one complaint ofa few but it would take my word count over the limit.

Michael M.  |  Overall Experience 
Rating:
5.0

Your manager was very caring and friendly. Made suggestions that were helpful. Smooth and quick service.

Donna V.  |  Reservation 
Rating:
4.0

The Manager was very helpful and the deliveries and storage worked out great.

andy s.  |  Overall Experience 
Rating:
5.0

This store has always taken care of my needs. Over the 13 years I lived in Benton Harbor I had the occasion to use it's services several times with the latest (and last) being a one way to Texas.

George H.  |  Overall Experience 
Rating:
5.0

Collaborated with me to verify I have the appropriate size storage unit for my needs. Did not try to oversell me on products or services. Excellent customer focus and service.

Bev K.  |  Reservation 
Rating:
5.0

Everything was set up two days prior to arrival and all information was ready and entered correctly. We started to move into the space about 10 minutes after arrival.

andy s.  |  Reservation 
No reviews have been submitted for this location.

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